Jobs Kenya

Company Address: Address Thika Super Hwy, Nairobi, Kenya

  • Process Improvement Leader

    Process Improvement Leader

    This is a fantastic opportunity to work alongside a team of dedicated professionals and experts that are truly some of the best in their field.You will receive all the training you need to fast track yourself to success.If you are looking for a career, with genuine opportunities to move up the ladder, then we are a company that want to help you, guide you and inspire you to achieve your full potential.
    To ensure that all our processes are working at optimal efficiency on a continuous basis.
    Evaluate company processes, assess opportunities for improvement, and implement required process and other changes to deliver process and non process improvement to increase efficiencies and productivity.
    As a culture change agent for the site, the selected person will be a strong leader with good influencing skills. S/he will need to leave a positive impact on the businessEssential Requirements:
    Qualified to Degree level or equivalent, with at least 5 years experience in a manufacturing environment in the same role.
    Understanding of and ability to implement World Class Manufacturing techniques including Lean manufacturing, 6 Sigma, SMED, 5S, VSM, KANBAN, KAIZEN etc.
    Knowledge and experience regarding the application of structured problem solving methods and coaching teams.
    Track record as change agent and of implementing best practice.
    Good understanding of budgetary controls and variance analysis within an operational environment.
    Ability to lead, motivate, coach and develop a team.
    Excellent computer skills – above average in Ms Office.
    Track as a change agent in both process and non process environments.
    Desirable Requirements:
    Team Work
    Influencing and Communication skills
    Problem Solving
    Continuous Improvement

    Apply via :

    line.com

  • Quality Management System Administrator

    Quality Management System Administrator

    Role PurposeTo manage the Integrated Management System and ensure all documentation is compliant with the ISO requirements.Key Responsibilities

    Implement and maintain Integrated Management System (Quality, Health & Safety and Environment)
    Manage the IMS software (Q-Pulse) that holds all the IMS documentation, audit scheduling and reporting, Corrective and Preventive Action reporting and Calibration & Statutory inspection records.
    Manage integrated documentation requirements by ensuring documents are reviewed, revised, uploaded timely and displayed as required.
    Manage corrective action system (Quality, H&S and Environment concerns), to ensure Corrective Actions are raised, updated and closed timely.
    Verify implementation of corrective actions and validate their efficiency within defined timeframes.
    Coordinate internal audits through scheduling, execution and preparation & submission of audit reports
    Adopt a continual improvement approach by ensuring all corrective and preventive actions raised from the audits are closed and implemented
    As the organization’s system Representative, coordinate external audits, submission of corrective reports and management of review meetings
    Manage the calibration system to ensure all measuring equipment critical to QuESH are calibrated, statutory inspections are completed and compliant with ISO requirements.
    Manage the Product Quality Planning Process by

    Coordinating documentation of FMEAs and control plans in Q-Pulse system, document and display quality standards within defined timeframes.
    Carry out job planning meetings timely and update stage gate tracking tool
    o Coordinate the layered audits and FMEA visualization

    Compile and document factory statistics for all areas in quality related processes
    Undertake the responsibilities geared into maintaining and promoting Workplace procedures & standards.
    Undertake administrative roles allocated by the Quality Manager
    To support the behaviour of working as One De La Rue, sharing best practice and collaborating with colleagues outside of own sphere of business.
    To ensure full participation in the performance development review (PDR) process and maintain an up to date record of all training and development activities/programs.
    To always act and behave in a way compliant with all De La Rue company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics and codes of conduct, as it is through living our values that we strengthen the culture of our business, and demonstrate our understanding of our Code of Business Principles.

    Person SpecificationQualifications, Training & Experience:

    Degree in any field
    Certification in Total Quality Management will be an added advantage
    Training in IMS internal audit
    Quality Control experience desirable

    Required Skills And CompetenciesIn addition to the above the candidate must possess the following skills and competencies;

    Influencing and Communication skills
    Problem Solving
    Customer Focus
    Collaboration & Influencing
    Business Awareness
    Driving Results

    Other Relevant InformationUphold De La Rue Code of Business Principles and Core ValuesDate of posting: Monday 23rd September, 2019Closing date for applications: Monday 7th October, 2019

  • Supply Chain IT Intern

    Supply Chain IT Intern

    Job DescriptionThe Supply Chain IT Intern’s role will be to automate key production planning and logistics documentation. They shall also assist in generating databased reports for PA & T and Banknotes thus reducing the error prone paperwork and ultimately support and participate in ongoing supply chain projects.Key Responsibilities

    Generate PA & T paper & base stock analysis reports
    Merge PA & T despatch documents to courier shipping documents
    Develop Numbering Schemes and related packing reports, each with robust validation controls
    Develop PA & T job print orders & templates from the system.
    Develop Order Request Forms and their respective Databases.
    Maintain open communication and positive working relationship with staff.
    Perform other duties/projects as assigned.

    Common To All Roles

    To support the behaviour of working as One De La Rue, sharing best practice and collaborating with colleagues outside of own sphere of business.
    To ensure full participation in the performance development review (PDR) process and maintain an up to date record of all training and development activities/programs.
    To always act and behave in a way compliant with all De La Rue company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics and codes of conduct, as it is through living our values that we strengthen the culture of our business, and demonstrate our understanding of our Code of Business Principles.

    Our Organisation Values Are

    Act with integrity
    Drive, Change & Innovate
    Take Responsibility
    Excel in what we do
    Work together

    Qualifications And Experience

    Diploma in IT or equivalent.
    Good knowledge, Windows Operating System Environment.
    Good working and hands-on knowledge of Microsoft Office.
    Knowledge of SQL database platform.
    Good Knowledge of Crystal Reports Report Writer.
    Able to read and understand technical manuals and documentations.
    Ability to conduct research into Software issues and products as required.

    Principal Requirements/Succes Factors

    Good planning, time management and problem solving skills.
    Results oriented and driven by goal achievement with a strong focus on high quality service performance.
    Meet deadlines by being flexible, adaptable and using excellent planning, delegation and prioritisation skills.
    Delivers performance that stands out in the business.
    Drives long-term agenda for own area of responsibility.
    Understands own function within business and industry contexts, and develop priorities and plans.
    Advocate change and sets clear targets in line with larger change efforts to focus people on accomplishing the change.
    Engages others internally and externally by making the case for change and explaining their role in it.
    Ability to provide calm, effective guidance during times of crisis.
    Ability to lead and manage a specialist, high performing team, setting and communicating clear direction and performance standards, and ensuring that all staff are motivated to achieve goals.
    Excellent communication (written and verbal) as well as presentation skills.
    Actively engages with colleagues across the business and invests in building relationships.
    Motivates others, and shows others how their objectives align with own.
    Actively contributes to the broader organisation or team, compromising on own preferences where necessary.
    Essential, must be able to quickly and accurately resolve any issues found.
    Continual alignment and adjustment of services to meet the changing business needs by identifying and implementing improvements that support business processes.
    Knows the customer perspective and uses knowledge to anticipate the customer’s requirements.

    Other Relevant Competences

    Be a team player
    Be able to convince others of your point of view, to gain acceptance, support and commitment
    Be able to communicate effectively and to build and maintain networks of business contacts in and beyond the company which contribute to success
    Be able to break down problems into their essential elements, stay focused on the issue, formulate and assess alternatives, resolve conflicts, produce working solutions and decide on a course of action.
    Be able to think and look ahead, beyond the constraints of the current situation, identifies new opportunities and presents and develops new ideas

  • Accountant

    Accountant

    Job description
    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    The Accountant role is to source/collect/generate and provide financial and managerial information for internal and external reporting of the finance team by being assigned part of the roles outlined below.
    Key Responsibilities

    Inventory Management

    Maintain the inventory module by computing standard costs and reconciling inventory rules to general ledger.
    Accounts Receivable Management
    Maintain the accounts receivable module by booking cheques & Cards sale invoices and despatch to customer with appropriate backup documentation

    General Ledger Management

    Maintain the General Ledger module by reconciling the balance sheet

    Management Reports

    Analyse and prepare stock valuation reports and explain variances to budget
    Analyse WIP and prepare closed job reports for completed jobs
    Assist in preparation of Quarterly and annual EPZA reports
    Assist in preparing information for annul budgeting
    Analyse data for forecasting and budgeting, investigate and explain variances and prepare monthly operating statements for local management

    Financial Reporting

    Perform accurate, complete and timely processing, maintenance and posting of information into the financial system, agreeing intercompany balances
    Prepare monthly income and balance Sheet draft statements
    Maintain the fixed asset register
    Preparing schedules for audit for statutory reporting

    Cost Estimates

    Establish overall costs of cheques, cards and currency jobs and advise on pricing

    Governance & Control

    Ensure 100% compliance to company internal control procedures to safeguard the company assets
    Filing and document retention in line with company policy and statutory requirements
    To always act and behave in a way compliant with all De La Rue company guidelines and policies

    Safety & Environment

    Meet the safety targets as set from time to time e.g. number of near misses reported
    Participate in conducting of environmental and safety incidents in the team that affect self or directed by the supervisor

    Security

    Comply with established security procedures within the factory

    Workplace Organisation

    Comply with the set standards within the area, especially location and quantity control
    Participate in the daily audit process as agreed with the supervisor, and give ideas for improvement targeting the 7 wastes
    Personal development and team work
    Fully understand the objective of the role and how these contribute to the overall team, site and company objectives
    To ensure full participation in the performance development review (PDR0 process and maintain an up to date record of all training and development activities/programs
    Prepare for and participate in the ongoing feedback process as led by the supervisor

    Qualifications
    Qualifications and Experience:

    Bachelor if commerce – Accounting Option/ Bsc. Accounting
    Chartered accountant – ACCA (Affiliate/ Member) / CPA (K)
    Mean grade KCSE B+

    Experience

    Conversant with standards costing system
    Proficiency in use of SAP ERP
    At least three years working experience in a multinational manufacturing company – as an Accountant and a Financial Analyst

  • IT Intern

    IT Intern

    Job Description

    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    The IT Intern’s role is to provide end user clients with support and maintenance. This includes installing, diagnosing, repairing, maintaining and upgrading all PC Software, PC Operating Systems, PC Hardware and equipment to ensure optimal workstation performance. The person will also participate in ongoing projects.
    Key Responsibilities:

    Work closely with the IT Team in the completion of projects that require development of scripts and automated tasks.
    Testing of the scripts and automated tasks before deployment to live environment.
    To interact with various clients and / or stakeholders to determine their problem statement through requirements gathering, conduct analysis of the requirements and come up with requirement and system specification documents.
    To integrate various software and hardware solutions with other pre-existing or new software and hardware solutions to ensure that they work together as planned.
    Prepare training manuals and work closely with the IT Team in the training of users.
    Contribute to De La Rue’s technical documentation and participate in enforcement of IT policy, procedures, and standards.
    Maintain current IT Service Delivery Processes, Work Instructions and Knowledge Database as required.
    Record, log and track all incidents, problems and requests from end users via telephone, e-mail, in person or that are automatically logged into Altiris in a timely and courteous manner.
    Perform 1st line diagnostics and record, track and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
    Maintains open communication and positive working relationship with staff
    Perform other duties/projects as assigned

    Person Specification:
    Qualifications, Training & Experience:

    A Bachelor degree in Computer Science or equivalent
    Must have experience in software development
    Knowledge of various database platforms for example SQL server
    Must understand desktop and web development with the following skills: Crystal Reports, Java, Php, Javascript
    Knowledge on various encryption tools and its configuration for example PGP
    Ability to communicate clearly within team, and to users on relevant subjects of the tasks undertaken
    Hands-on hardware and software troubleshooting experience
    Good level of technical knowledge of current protocols, operating systems and standards, including those used at De La Rue
    Able to read and understand technical manuals, procedural documentation, and OEM guides
    Eye for detail and identifying problems
    Ability to conduct research into Software issues and products as required

    Required Skills & Competencies:

    Driving results
    Business awareness
    Collaboration and influencing
    Driving change
    Customer focus

  • Human Resources Business Partner

    Human Resources Business Partner

    Job description
    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    Key Activities

    Develop a close working relationship with managers, supporting them through coaching and advice that is tailored to the needs of the direction of the business.
    Support managers with performance management. Work with line managers to ensure that the right people are in the right jobs. Work with line managers to identify, develop and retain talent.
    Manage team members and support their development.
    Deal with complex queries on the application of policy / pay procedures..
    Build relationships with union representatives and work with them in taking forward new policies / negotiations.
    Liaise with the Occupational Health department and managers to provide effective absence management.
    Work with managers to identify and sensitively resolve capability issues and manage these to a resolution.
    Support and encourage a culture of employee engagement within employee surveys and continuous improvement initiatives.
    Actively support and advise managers on market trends and up to date employment legislation and good employment practice for the successful management of day-to-day HR.
    Support line managers to effectively recruit for their areas either internally or externally.
    Develop and deliver management training courses on HR policies.
    Facilitate HR workshops.
    Ensure changes in employment law are integrated into HR policies and practices.
    Encourage employees regarding the importance of following HR processes.
    Involvement in the administration of annual salary reviews, wage negotiations and bonus schemes.
    Provide internal communication of a non-standard nature for recognising achievements, promotions, qualifications, recruitment etc
    Support the efficient administration and operation of HR systems and a time and attendance system.
    Work on ad hoc projects in conjunction with the Human Resource Manager.
    Support the Human Resource Manager in the production of HR information direct to line managers and within the department to meet the needs of business requirements (i.e. headcount, absence reporting)
    Deputise for the Human Resource Manager.
    Produce various reports and statistics as required
    Manage talent review process to its completion.

    Essential Skills

    Driving Results
    Leading People
    Strategic decision making
    Business Awareness
    Collaboration & Influencing
    Driving Change
    Customer Focus

    Qualifications

    A first degree from a recongnized university
    A higher dimpla in Human Resources from a recognized institution will be an advantage
    A valid membership and Practising Licence from the Institue Human Resource Management (IHRM-K)

    Experience

    At least five (5) years’ experience, two (2) of which must be at a middle management level in a manufacturing set up or similar challenging and busy environment
    Be conversant with the Labor Act, WIBA and all related employment Acts and regulations
    Proven experience in working in a unionized environment and handling CBA negotiations
    Experience of administering HR Systems will be an added advantage
    Ability to maintain confidentiality at the highest level and be assertive, yet professional in dealing with requests

  • Shipping Assistant, Intern

    Shipping Assistant, Intern

    The Shipping Assistant role is to provide assistance in shipping and the handling of import and export documentation.
    Key Activities:

    Assist in the following:
    Performing ship-out arrangements in accordance to the customs regulations.
    Ensuring the provision & availability of an updated database, machines /SFD performance
    Preparation of relevant documents related to Production & Shipping
    Data collection from SP papers
    To Monitor and ensure timely planning, processing and delivery for all dispatches for both in bound & out bound couriers.
    Provision of an updated database for all shipped/received goods, and ensuring maintenance of high efficiency levels for the same.
    To ensure that the quotation received from procurement department is verified and signed off by Production Planning and Logistics Supervisor and HSSE and Resilience Manager.
    Daily follow up with clearing & forwarding agents/couriers with relations to all imports and exports, and passed entries documentations.
    Weekly follow up on the status of bond with the clearing agents.
    Taking the liaison role by responding to internal and external requests for information within the stipulated boundaries.
    To plan & organize customs verification for all Imports & Exports & physically check all cleared consignments (imports) while ensuring their movement to the end users or storage sites.
    Ensuring that Customs bond letters are done and submitted to the Customs Officers and Clearing agents on daily basis.
    Ensuring that the shipping list is done on weekly basis.
    Holding meetings with the clearing agents.
    To Monitor and ensure timely planning and delivery for all air export shipments apart from charter movements.
    To ensure that Customs report is done on monthly basis.
    Inter-departmental co-ordination should be maintained to ensure all production & shipping related matters affecting all departments are catered for.
    Liaising with Airline, Shipping, Courier agents and relevant in house departments.
    Inputting & distributing production & shipping data.
    To Monitor and ensure timely planning, processing and delivery for all dispatches for both in bound & out bound couriers.
    Ensuring the availability of required production materials.
    To assist in performing ship-out arrangement in accordance to customs regulations
    To co-ordinate with customers, suppliers, clearing & forwarding agents with relations to all imports and exports.
    To be responsible for outgoing courier packages and Direct inbound packages to the respective departments.
    To plan & organize customs verification for all Imports & Exports & Physically check all cleared consignments (imports).
    The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business.

    Qualifications and Experience:

    Bachelor Degree in either of the following fields Purchasing and Supply, Bcom Purchasing and Supply option, Procurement & Logistics, Logistics and Shipping, Transport and Logistics or any other related degree.
    No experience needed.
    Computer Literacy.

  • Shipping Assistant

    Shipping Assistant

    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    The Shipping Assistant is responsible for handling shipping documentation that deal with imports and exports. They work closely with the production team and customers by handling their inquiries and attending to their specified needs. They are responsible for monitoring the status of shipments, coordination of their movement and work hand in hand with the clearing and forwarding agents and customers to ensure safe receipt. They also perform various administrative duties.
    Key Activities:
    Quality:

    Assist in performing ship-out arrangements in accordance to the customs regulations.
    To ensure the provision & availability of an updated database, machines /SFD performance.
    Preparation of correct and relevant documents related to production & shipping.
    Assemble, gather and document shipping documents.

    Cost:

    To Monitor and ensure timely planning, processing and delivery of all dispatches for both in bound & out bound couriers.
    Maintain and manage log sheets for outgoing and incoming parcels.
    To ensure that the quotations received from procurement department are verified and signed off by Production Planning and Logistics Supervisor and HSSE and Resilience Manager.

    Delivery:

    Coordinate functions of all shipping related activities.
    Prepare shipping documentation for all shipments including generation of shipping labels for courier shipments.
    Maintain files for shipping records and handle the paperwork associated with shipping duties.
    With the help of the clearing agents update the weekly customs bond status.
    Update and distribute the monthly Customs report.
    Prepare the customs bond release letters and submit to the nominated Customs Officers and approved Clearing agents daily or as required.
    Update and upload on share point the weekly shipping list availabilities.
    Hold meetings with the clearing agents to address upcoming events and tackle identified challenges
    Interact with people who come in to pick up shipments and delivery people in order to maintain knowledge of each shipment.
    Suggest and instruct in-house customers on shipping products and services, routes and rates and also liaise with the sales team on specific shipment requirements.
    Ensure that all transactions are recorded in Export / Import databases or relevant storage files.
    Maintain an inventory of shipping materials and supplies.
    Ensure proper delivery of materials to customers.
    Route products to departments.
    Answer and respond to customer enquiries on shipping issues.
    Co-ordinate with customers, suppliers, clearing & forwarding agents with relations to all imports and exports.
    Verify accuracy of despatch notes by matching them with quantities and types.
    Make sure that items are loaded onto shipment vehicle in a safe and timely manner.
    Trace or report missing or lost shipments.
    Initiate and implement best practices in shipping processes.
    Ensure that imports / exports serial and batch numbers match the product at the point of clearance.
    Process customers’ orders by ensuring that the right shipment is on its way.
    Make arrangements for shipment pick-up and delivery and ensuring that they are an active part of both procedures.

    Security:

    Comply with established security procedures.
    Ensuring that all the sensitive information’s relating to work are kept in discrete.
    To maintain all confidential Production & shipping information.
    Comply with security standards, in particular – ISO 14298.

    Safety and environment:

    Comply with safety standards in the area.
    Meet the safety targets as set from time to time e.g. number of near misses reported.
    Adhere to safe working practices on and around the machine at all time.
    Understand the risks in the area of operation as identified in the risk assessments.
    Participate in conducting of environmental and safety incidents in the team.

    The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business.
    Qualifications and Experience:

    Minimum of 3 Years working experience in a manufacturing environment.
    Diploma in Transport & Logistics or its equivalent.
    Computer Literacy

  • Shipping Assistant Production Planning and Logistics Assistant

    Shipping Assistant Production Planning and Logistics Assistant

    Job description
    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    The Shipping Assistant role is to provide assistance in shipping and the handling of import and export documentation.
    Key Activities

    Assist in performing ship-out arrangements in accordance to the customs regulations.
    To ensure the provision & availability of an updated database, machines /SFD performance
    Preparation of relevant documents related to Production & Shipping
    Data collection from SP papers
    To Monitor and ensure timely planning, processing and delivery for all dispatches for both in bound & out bound couriers.
    Provision of an updated database for all shipped/received goods, and ensuring maintenance of high efficiency levels for the same.
    To ensure that the quotation received from procurement department is verified and signed off by Production Planning and Logistics Supervisor and HSSE and Resilience Manager.
    Daily follow up with clearing & forwarding agents/couriers with relations to all imports and exports, and passed entries documentations.
    Weekly follow up on the status of bond with the clearing agents.
    Taking the liaison role by responding to internal and external requests for information within the stipulated boundaries.
    To plan & organize customs verification for all Imports & Exports & physically check all cleared consignments (imports) while ensuring their movement to the end users or storage sites.
    Ensuring that Customs bond letters are done and submitted to the Customs Officers and Clearing agents on daily basis.
    Ensuring that the shipping list is done on weekly basis.
    Holding meetings with the clearing agents.
    To Monitor and ensure timely planning and delivery for all air export shipments apart from charter movements.
    To ensure that Customs report is done on monthly basis.
    Inter-departmental co-ordination should be maintained to ensure all production & shipping related matters affecting all departments are catered for.
    Liaising with Airline, Shipping, Courier agents and relevant in house departments.
    Inputting & distributing production & shipping data.
    To Monitor and ensure timely planning, processing and delivery for all dispatches for both in bound & out bound couriers.

    The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business.
    Qualifications And Experience

    Minimum of 3 Years working experience in a manufacturing environment.
    Diploma in Transport & Logistics or its equivalent.
    Computer Literacy

    go to method of application »

  • IT Intern

    IT Intern

    Job Description

    How would you like to join one of the world’s largest commercial security printers, and work with an established team of professionals?
    The IT Intern’s role is to provide end user clients with support and maintenance. This includes installing, diagnosing, repairing, maintaining and upgrading all PC Software, PC Operating Systems, PC Hardware and equipment to ensure optimal workstation performance. The person will also participate in ongoing projects.
    Key Responsibilities:

    Work closely with the IT Team in the completion of projects that require development of scripts and automated tasks.
    Testing of the scripts and automated tasks before deployment to live environment.
    To interact with various clients and / or stakeholders to determine their problem statement through requirements gathering, conduct analysis of the requirements and come up with requirement and system specification documents.
    To integrate various software and hardware solutions with other pre-existing or new software and hardware solutions to ensure that they work together as planned.
    Prepare training manuals and work closely with the IT Team in the training of users.
    Contribute to De La Rue’s technical documentation and participate in enforcement of IT policy, procedures, and standards.
    Maintain current IT Service Delivery Processes, Work Instructions and Knowledge Database as required.
    Record, log and track all incidents, problems and requests from end users via telephone, e-mail, in person or that are automatically logged into Altiris in a timely and courteous manner.
    Perform 1st line diagnostics and record, track and document the Service Desk problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution
    Maintains open communication and positive working relationship with staff
    Perform other duties/projects as assigned

    Person Specification:
    Qualifications, Training & Experience:

    A Bachelor degree in Computer Science or equivalent
    Must have experience in software development
    Knowledge of various database platforms for example SQL server
    Must understand desktop and web development with the following skills: Crystal Reports, Java, Php, Javascript
    Knowledge on various encryption tools and its configuration for example PGP
    Ability to communicate clearly within team, and to users on relevant subjects of the tasks undertaken
    Hands-on hardware and software troubleshooting experience
    Good level of technical knowledge of current protocols, operating systems and standards, including those used at De La Rue
    Able to read and understand technical manuals, procedural documentation, and OEM guides
    Eye for detail and identifying problems
    Ability to conduct research into Software issues and products as required

    Required Skills & Competencies:

    Driving results
    Business awareness
    Collaboration and influencing
    Driving change
    Customer focus