Company Address: Address Telkom Plaza, Ralph Bunche Rd, Box 30301-00100
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Projects Manager
Duties for the Projects Manager Job He/she will manage all special corporate projects within Enterprise Division and transversal, with special follow up and weekly updates to the MD Enterprise Division and the PMO. Specifically responsible for carrying out project planning for assigned special projects with a clearly documented plan involving all relevant stakeholders. Ensure efficient…
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Administration & Quality Analyst
Administration & Quality Analyst Job Responsibilities Develop and maintain a resourcing schedule that maps expected contact volumes, with the ETS NOC, Helpdesk and Intervention resources. Monitoring Real-time Helpdesk queue management, ENOC availability, and Intervention cover and challenge non-adherence to ensure Quality promise is maintained. Analyze data (call volumes, emails, activities) to report trends and forecasting…
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Head of Enterprise Technical Support Enterprise Support Engineer Direct Sales Agent Manager Enterprise Technical Support Help Desk
Role Purpose: The Head of Enterprise Technical Support will be responsible for ensuring that the Enterprise Technical Support (ETS) strategy and initiatives are executed with measurable results as defined, provide leadership to the team as well as ensure operational planning and performance management while working with other stakeholders in the business. Ensure availability of resources…
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Proposition Manager Manager- MSFT Training & Processes
Role Purpose Reporting to the Head of Marketing – MFS, the MFS Proposition manager will be responsible for defining the revenue targets per product, segment and region in conjunction with the HOD, as well as planning and implementing the strategic pricing, promotions and campaigns in order to achieve the set targets. Proposition Manager Job Responsibilities…
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Manager – MFS Training and Processes MFS Proposition Manager
Role Purpose: To manage the systems, Products & Services training within the division Ensuring all Mobile Financial Services processes and procedures are well documented and are aligned to customers’, agents’ and merchants’ expectations. Key Duties and Responsibilities Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions…
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Manager – MFS Training and Processes
Role Purpose: To manage the systems, Products & Services training within the division Ensuring all Mobile Financial Services processes and procedures are well documented and are aligned to customers’, agents’ and merchants’ expectations. Key Duties and Responsibilities Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding…