Company Address: Address Suite 130, 1st Floor, Hughes Building, Muindi Mbingu St, Nairobi, Kenya

Relationship Officer

Department: Underwriting & Business Development
Supervisor: Regional Manager
Overall Responsibility
The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.
Responsibilities
Focus Area Key Tasks
GWP

Acquiring and developing new key accounts
Reactivating and growing dormant accounts

KOIL Brand & Products Penetration

Leading in development of business partners profit story

Customer Experience

Ensure clients are constantly updated on claims process and progress.
Ensure top notch customer experience is provided to assigned business partners
Ensuring training and increased uptake of all automation initiatives by business partners

Cash

Ensuring compliance with the Company’s credit policy
Support in collecting revenue from key accounts

Loss Ratio

Proactively drive quality of business and ensure achievement of set business mix target

Product Mix

Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing
Any other duties that may be assigned from time to time.

Qualifications

A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
COP OR CII (ongoing) or local equivalent (IIK) (ongoing).
2 (two) years’ experience within insurance industry or related fields

Competencies & Skills

Relationship building for influence
Customer service orientation
Industry knowledge
Selling – Prospecting & pipe management
Effective communication
Grit – Go getter
Understanding route to market
Key account management
Strong persuasion

October 26, 2024
Internal Auditor

Description
The position is responsible for carrying out audits with a view to ensuring compliance with technical, operational, regulatory and corporate governance through adherence to KOIL procedures.
Responsibilities

Review audit assignments including proper planning, audit testing, schedules and developing audit programs, working papers or documentation, disclosure of audit findings and drafting audit reports in close liaison with Head of audit, risk and compliance,
Carry out routine, continuous and ad-hoc audits, compile quality and timely detailed findings, implications and make necessary recommendations to management for system and controls improvements,
Carry out special investigations and make recommendations as necessary,
Assist in identifying and investigating possible risk areas and reporting to management,
Assist in systems review with a view to advising on areas that need to be
strengthened,
Assist in preparation of annual audit plan,
Assist in the review of internal procedures within the company processes,
Performing any other duties as required from time to time.

Requirements

A bachelor’s degree in commerce or equivalent
CPA(K) or equivalent/CISA/CIA qualification
3 (Three) years’ experience as an Internal Auditor in an Insurance company or in a professional Audit firm

October 25, 2024
Human Resource Executive

Overall Responsibility
The HR Executive will support efforts to attract, develop and retain a skilled and motivated staff that will drive the business to achieve its strategic objectives, while enhancing employee development through performance management and training.
Job Responsibilities

Assist in developing, reviewing and maintenance of appropriate HR practices, policies and procedures;
Assist in Developing and implementing the Annual HR business plan in line with the Corporate Strategic Plan;
Implement staff motivation and retention initiatives to ensure staff are highly engaged;
Champion the activities relating to employee welfare, safety and health;
Assist in Coordinating, monitoring and evaluating performance management and appraisal processes for all staff;
Ensure timely and accurate payroll administration for all staff;
Ensure the Timely administration of Employee Benefits (including medical, Leave, pensions, Group Life & WIBA)
Serve as the departments resource driving compliance and risk management
Assist in carrying out staff audits , identifying gaps and taking necessary action to close the gaps
Review departmental resource requests versus the organizations staff establishment
Generation of necessary staff reports and metrics for decision making
Facilitate the implementation of staff movement relating to promotions, transfers or discharge
Assist in Recruitment, On-boarding, training and other employee engagement initiatives
Maintain the Filing system and up to date accurate staff data/ records
Update the HRIS System in an accurate and timely manner;
Any other duties as may be assigned from time to time.

Requirements

University Graduate in HR/ Business Degree
Post Graduate Diploma in HR
Minimum 3 years relevant working experience – Life Insurance HR experience will be an added advantage

Competencies

Great Interpersonal Skills with proven communication skills
Thorough understanding of Labour Laws and Regulations
Excellent Planning, Presentation, Evaluation & Organization skills
Sound Judgement & Decision making skills
Computer proficiency and Experience with Human Resource Information Systems
Performance Management & Coaching Skills
High Level of Confidentiality

October 25, 2024
Internal Auditor

Description
The position is responsible for carrying out audits with a view to ensuring compliance with technical, operational, regulatory and corporate governance through adherence to KOIL procedures.
Responsibilities

Review audit assignments including proper planning, audit testing, schedules and developing audit programs, working papers or documentation, disclosure of audit findings and drafting audit reports in close liaison with Head of audit, risk and compliance,
Carry out routine, continuous and ad-hoc audits, compile quality and timely detailed findings, implications and make necessary recommendations to management for system and controls improvements,
Carry out special investigations and make recommendations as necessary,
Assist in identifying and investigating possible risk areas and reporting to management,
Assist in systems review with a view to advising on areas that need to be
strengthened,
Assist in preparation of annual audit plan,
Assist in the review of internal procedures within the company processes,
Performing any other duties as required from time to time.

Requirements

A bachelor’s degree in commerce or equivalent
CPA(K) or equivalent/CISA/CIA qualification
3 (Three) years’ experience as an Internal Auditor in an Insurance company or in a professional Audit firm

October 25, 2024
Human Resource Executive

Overall Responsibility
The HR Executive will support efforts to attract, develop and retain a skilled and motivated staff that will drive the business to achieve its strategic objectives, while enhancing employee development through performance management and training.
Job Responsibilities

Assist in developing, reviewing and maintenance of appropriate HR practices, policies and procedures;
Assist in Developing and implementing the Annual HR business plan in line with the Corporate Strategic Plan;
Implement staff motivation and retention initiatives to ensure staff are highly engaged;
Champion the activities relating to employee welfare, safety and health;
Assist in Coordinating, monitoring and evaluating performance management and appraisal processes for all staff;
Ensure timely and accurate payroll administration for all staff;
Ensure the Timely administration of Employee Benefits (including medical, Leave, pensions, Group Life & WIBA)
Serve as the departments resource driving compliance and risk management
Assist in carrying out staff audits , identifying gaps and taking necessary action to close the gaps
Review departmental resource requests versus the organizations staff establishment
Generation of necessary staff reports and metrics for decision making
Facilitate the implementation of staff movement relating to promotions, transfers or discharge
Assist in Recruitment, On-boarding, training and other employee engagement initiatives
Maintain the Filing system and up to date accurate staff data/ records
Update the HRIS System in an accurate and timely manner;
Any other duties as may be assigned from time to time.

Requirements

University Graduate in HR/ Business Degree
Post Graduate Diploma in HR
Minimum 3 years relevant working experience – Life Insurance HR experience will be an added advantage

Competencies

Great Interpersonal Skills with proven communication skills
Thorough understanding of Labour Laws and Regulations
Excellent Planning, Presentation, Evaluation & Organization skills
Sound Judgement & Decision making skills
Computer proficiency and Experience with Human Resource Information Systems
Performance Management & Coaching Skills
High Level of Confidentiality

October 25, 2024
Assistant Branch Manager Assistant Legal Officer Assistant Underwriting Executive HR Executive

The position is in charge of branch operations and ensuring that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, client retention, service quality, debt management and expense control.
Duties for the Assistant Branch Manager Job
Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
Set performance standards for the branch that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
Promote a positive image for the company by ensuring quality service and professionally handling customer complaints.
Improve business for the company by maintaining good customer relations
Take charge of security matters at branch level and ensure compliance with set policies and procedures
Ensure compliance on cash and carry regulation/guidelines and make sure the company credit policy is not flouted and be held accountable for the compliance of this guideline
Prepare of monthly management report giving details of branch performance, business acquired and lost and feedback on market practices from customers for action or improvement
Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
Analyse documents for the different classes of insurance to determine the degree of risk considering the underwriting factors for each particular class, determine and decline excessive risks
Ensure all risk assessments and decisions are made on acceptability and costing
Ensure business accepted is documented with agreed terms
Direct involvement in business follow ups for existing clients and making decisions on renewal terms to apply based on past performance
Maintain communication to agents, brokers, and other stakeholders to obtain further market information, quote rates, or explain the company’s underwriting policies
Ensure renewal notice letters are sent to clients and following up if the renewals were received by the client
Handle all human resource administrative issues of the branch staff regarding supervision and departmental requirement on staffing, appraisals, training, discipline and absence
Provide technical guidance to staff
Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.
Participating in building and enhancing good public image through various public relations initiatives.
Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.
Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy
Assistant Branch Manager Job Requirements
A Bachelor’s Degree In Business Administration Or Equivalent
Acii / Aiik Qualification
6 Years’ Relevant Work Experience
Excellent Verbal And Written Communication
Competencies
Knowledge in Claims, Underwriting and pricing
Risk perception and assessment
Ability to lead and develop others
Ability to build relationships, innovative, analytical thinking and customer orientation.
go to method of application »

October 24, 2024
Accounts Executive

Supports financial decision-making information by collecting, analyzing, investigating, and reporting financial data.
Accounts Executive Job Responsibilities
Monthly update of the general ledger.
Perform the reconciliations relevant to the sub-function.
Uphold controls over payables and ensure payments are done on time.
Management and weekly evaluation of management expenses.
Ensure tax compliance and all taxes are paid on time.
Maintain and review a risk register
Management and financial reporting.
Any other duties that may be assigned from time to time.
Requirements for the Accounts Executive Job
A bachelor’s Degree in commerce or Business Administration
Part qualification in CPA(part 2)
2 years’ relevant working experience
Financial Acumen
Budgeting formulation and monitoring
Financial Analysis and Reporting
Capacity building
Financial Planning Management and Internal Controls KOIL financial performance
Supply chain and Risk management

October 24, 2024
Branch Manager Human Resource Executive Internal Valuer Relationship Officer – Intermediaries Division/Dept Underwriting Executive

OVERALL RESPONSIBILITY The position is in charge of branch operations and ensuring that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, client retention, service quality, debt management and expense control.
KEY TASKS, DUTIES AND RESPONSIBILITIES • Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
• Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
• Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
• Set performance standards for the branch that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
• Promote a positive image for the company by ensuring quality service and professionally handling customer complaints.
• Improve business for the company by maintaining good customer relations
• Take charge of security matters at branch level and ensure compliance with set policies and procedures
• Ensure compliance on cash and carry regulation/guidelines and make sure the company credit policy is not flouted and be held accountable for the compliance of this guideline
• Prepare of monthly management report giving details of branch performance, business acquired and lost and feedback on market practices from customers for action or improvement
• Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
• Analyse documents for the different classes of insurance to determine the degree of risk considering the underwriting factors for each particular class, determine and decline excessive risks
• Ensure all risk assessments and decisions are made on acceptability and costing
• Ensure business accepted is documented with agreed terms
• Direct involvement in business follow ups for existing clients and making decisions on renewal terms to apply based on past performance
• Maintain communication to agents, brokers, and other stakeholders to obtain further market information, quote rates, or explain the company’s underwriting policies
• Ensure renewal notice letters are sent to clients and following up if the renewals were received by the client
• Handle all human resource administrative issues of the branch staff regarding supervision and departmental requirement on staffing, appraisals, training, discipline and absence
• Provide technical guidance to staff
• Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.
• Participating in building and enhancing good public image through various public relations initiatives.
• Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.
• Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy
REQUIREMENTS
• A bachelor’s degree in Business Administration or equivalent
• ACII / AIIK Qualification
• 6 years’ Relevant Work Experience
• Excellent Verbal and written communication
COMPETENCIES
• Knowledge in Claims, Underwriting and pricing
• Risk perception and assessment
• Ability to lead and develop others
• Ability to build relationships, innovative, analytical thinking and customer orientation.
go to method of application »

October 24, 2024
Claims Executive Branch Manager Audit Executive Assistant Manager (Risk and Compliance)

Division / Department: Claims
Immediate Supervisor: Assistant Manager – Claims
Overall Responsibility: The position is responsible for opening new claims and processing of non-legal Claims in line with the company policy
Key Tasks, Duties and Responsibilities
Open and acknowledge new claims
Appoint service providers within the set benchmarks, review their reports and process claims as necessary.
Initiate recovery from negligent third parties and promptly hand file to Legal Section for follow ups.
Ensure payment to policyholders and service providers within stipulated company benchmarks.
Maintain registers and adequate claims reserves.
Respond to correspondence and/or queries relating to claims falling under area of responsibility.
Make recommendations on settlements of claims falling under area of responsibility.
Prepare claims reports e.g. monthly theft report, monthly salvage report and any other reports which may be required from time to time.
Deputize the Claims Supervisor
Perform any other duties as required from time to time.
Requirements
Bachelor’s degree
Pass in at least two ACII papers or equivalent
Two years relevant experience
go to method of application »

October 24, 2024
Relationship Officer

Department: Underwriting & Business Development
Supervisor: Regional Manager
Overall Responsibility
The position is responsible for the development of new business through recruitment of new accounts and growth of the dormant accounts assigned to them. The relationship officer is the key driver of delivering new business and ensuring growth of new accounts through service and retention.
Responsibilities
Focus Area Key Tasks
GWP

Acquiring and developing new key accounts
Reactivating and growing dormant accounts

KOIL Brand & Products Penetration

Leading in development of business partners profit story

Customer Experience

Ensure clients are constantly updated on claims process and progress.
Ensure top notch customer experience is provided to assigned business partners
Ensuring training and increased uptake of all automation initiatives by business partners

Cash

Ensuring compliance with the Company’s credit policy
Support in collecting revenue from key accounts

Loss Ratio

Proactively drive quality of business and ensure achievement of set business mix target

Product Mix

Responsible for obtaining and providing the correct marketing intelligence to inform product development/customization and pricing
Any other duties that may be assigned from time to time.

Qualifications

A bachelor’s degree/Diploma in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
COP OR CII (ongoing) or local equivalent (IIK) (ongoing).
2 (two) years’ experience within insurance industry or related fields

Competencies & Skills

Relationship building for influence
Customer service orientation
Industry knowledge
Selling – Prospecting & pipe management
Effective communication
Grit – Go getter
Understanding route to market
Key account management
Strong persuasion

October 24, 2024