Jobs Kenya

Company Address: Address Sema Plaza, Mombasa Road, Nairobi Kenya.

  • IELTS Trainer

    IELTS Trainer

    Job Description:
    As the IELTS Trainer, you will be responsible for teaching oral and written English, tailoring lesson plans to individual students or classes, and evaluating students’ progress to ascertain readiness for English proficiency tests especially IELTS. You will play a critical role developing and enhancing trainee’s proficiency in reading, writing, speaking and listening.
    Key Responsibilities:

    Planning curriculum and identifying source material and resources for training.
    Creating opportunities for the trainers to practice reading, speaking, listening, and writing.
    Providing conversational classes where pronunciation and important words and phrases are taught.
    Use computers, audiovisual aids and other equipment and materials to supplement presentations.
    Adapt teaching methods and instructional materials to meet the varying needs of the trainees.
    Facilitate a good learning experience by an establishing a relationship with the trainees.
    Establishing and enforcing rules for class management and student behavior.
    Scheduling, preparing, administering and grading oral and written tests and assignments to evaluate student progress.
    Monitoring and maintaining training records (e.g. trainee lists, schedules, attendance sheets).
    Trainees follow – up to monitor and evaluate the training program’s effectiveness and facilitate course completion.

    Qualifications:

    English language proficiency, IELTS certified.
    At least three (3) years experience as an IELTS trainer.
    Proficiency in MS Office
    Strong communication skills and be fluent in English language

    Join our team and contribute to creating an engaging and dynamic learning environment for our students! Apply  now by submitting you’re resume and cover letter to info@cminstitute.co.ke not later than 24th may 2024.

    Apply via :

    info@cminstitute.co.ke

  • Group Head of HR

    Group Head of HR

    Roles & Responsibilities:

    Strategic Planning: Develop and review group-wide HR strategic plans, policies, and operating models, providing leadership and direction to line management.
    Stakeholder Engagement: Engage with stakeholders across the group, resolving HR-related issues and participating in management meetings and projects.
    Performance Management: Lead the implementation of the group-wide performance management process, driving a culture of continuous improvement and accountability.
    Policy Development: Develop and monitor adherence to HR policies and procedures, ensuring alignment with organizational objectives and legal requirements.
    Manpower Planning: Lead the process of manpower planning, including headcount management and job description development for all positions across the group.
    Recruitment and Onboarding: Prepare job specifications, facilitate recruitment, and oversee the onboarding process in accordance with approved procedures.
    Learning and Development: Lead learning and development initiatives across the group, identifying training needs and implementing development programs.
    Compensation and Benefits: Collect salary and benefits data, provide guidance on compensation structures, and oversee payroll management.
    Employee Relations: Manage disciplinary and grievance processes, provide counseling and mentoring to staff members as required.
    Compliance and Audit: Ensure compliance with statutory, regulatory, and internal control processes, implementing audit recommendations as necessary.
    Budget Management: Develop and monitor group-wide HR budgets, including headcount, payroll, training, and benefits.
    Team Leadership: Mentor, coach, and conduct performance appraisals for the HR team, fostering professional development and cohesion.

    KEY COMPETENCIES:  

    Strategic HR Leadership
    Operational Excellence
    Data Literacy & Digital Agility
    Stakeholder Management
    People Management & Team Development
    Ethics & Integrity

     MINIMUM REQUIREMENTS:                 

    Bachelor’s degree in HR/Social sciences or equivalent;
    Higher Diploma in HR (IHRM) and/or CHRP (K);
    Valid practising certificate and membership in a relevant professional body;
    At least 10 years’ relevant experience, including 4 years in a managerial role;
    Excellent understanding of strategic HR, performance management, and culture transformation;
    Track record of delivering HR practices that drive cultural and performance improvements;
    High level of emotional intelligence to support all leaders drive the ambitious agenda of the group;
    Strong bias for action and moves with dexterity from the strategic to the operational.

    Apply via :

    stratostaff.co.ke

  • Receptionist

    Receptionist

    Qualifications/Requirements

    Proven work experience as a Receptionist, Front Office Representative or similar role
    Proficiency in Microsoft Office Suite
    Hands-on experience with office equipment (e.g. shredders, photocopiers and printers)
    Professional attitude and appearance
    Solid written and verbal communication skills
    Ability to be resourceful and proactive when issues arise
    Excellent organizational skills
    Multitasking and time-management skills, with the ability to prioritize tasks.
    Customer service attitude

    Job Specification-

    Being the entry point for customer phone calls, receiving phone calls promptly, professionally and politely in line with company standards.
    The phone should not go unanswered for more than 3 rings and should not be set on mute or off the hook during working hours.
    The phone calls should be answered in a professional manner and conversations with customers must be work related and professional.
    Customer centric focus approach at the reception. Greeting and welcoming customers immediately they approach the reception, answering and addressing their queries professionally.
    Maintaining safety and hygiene standards of the reception area.
    Receive, sort and distribute daily mail/deliveries.
    Order front office supplies and keep inventory of stock.
    Update calendars and schedule meetings
    Arrange travel and accommodations and prepare vouchers.
    Keep updated records of office expenses and costs.

    Apply via :

    stratostaff.co.ke

  • Insurance Direct Sales Agent

    Insurance Direct Sales Agent

    Qualifications/Requirements

    Post-secondary school qualifications – possession of a university degree and/ or a Certificate of Proficiency (COP) in insurance will be an added advantage.
    At least three years’ sales experience in personal insurance in the financial services industry.
    Experience in a call center will be an added advantage.

    Job Specification-

    Interact and collaborate with stakeholders to ensure optimal execution of the value proposition through leveraging the end-to-end value chain and driving take up of insurance solutions.
    Builds and maintains relationships with Relationship Managers, Universal Bankers, other Direct Sales teams and Bancassurance Intermediary Limited (SBIL) Business Development teams and collaborates and integrates with them to harness insurance opportunities.
    Participates in the branches, and Personal and Private Banking (PPB) (Main Markets Client segments) sales, pipeline and connect sessions to pick up insurance opportunities.
    Proactively hold regular insurance meetings with other Sales teams, Branch Managers and Universal Bankers.
    Effectively uses the connect sessions as a forum to present various Bancassurance Intermediary limited solutions and upskill the branch stakeholders.
    Ensure insurance conversations are happening regularly at the branch and supports the branch in achieving set penetration of insurance products targets across the branch clientele.
    Identify and pursue insurance sales opportunities within the branches.
    Conducted frequent insurance financial needs review to establish new upsell/cross sell opportunities.
    Achieve set bancassurance branch sales targets.
    Supports other client segments within the bank, other product houses within the wider Insurance and Asset Management and other departments within SBIL.
    Services all insurance complaints, in respect of the insurance products at the branch.
    Ensure appropriate adherence to processes driven by customer needs across the specific branches.
    Ensure effective communication and the appropriate delivery of client propositions from an insurance perspective.
    Takes personal responsibility for coaching and mentoring others.
    Applies knowledge, resources and experience to resolve problems.
    Constantly maintains a professional environment and celebrates successes within the branches

    If you are qualified and up to the challenge send your Resume and Cover Letter to vacancies@stratostaff.co.ke by 15th May 2024. Please note that only qualified candidates will be contacted.
     

    Apply via :

    vacancies@stratostaff.co.ke

  • Underwriting Analyst Claims Analyst

    Underwriting Analyst Claims Analyst

    Profile Introduction            
    Our client, a leading financial and health insurance company seeks to bring on board an Underwriting Analyst. The role will be responsible for assisting in the risk. Management through assessing the eligibility of applicants to obtain medical cover, Scheme performance analysis, proposal of appropriate renewal terms and scheme Administration for those already on medical cover within the set standards of service.
    Key Areas of Responsibility

    Keep detailed and accurate records of health business policies underwritten and decisions made (both in med care and in physical files).
    Assist in underwriting health insurance risks
    Carry out scheme performance analysist and propose appropriate renewal terms
    Participate in preparation of quotations within set standards
    Prepare policy documents, endorsements debits and credit notes
    Dispatch policy documents, new business and renewal debits and endorsements within the set time frames.
    Assist in renewal of policies in the system within the set time frame.
    Attend to correspondence and client queries (both written and by phone) within the set time frames.
    Attend to correspondence and client queries within set timelines
    Prepare reports as may be required from time to time.
    Debt management at business entry point and renewal in line with the credit policy.
    Implementation of policy suspension and policy cancellations
    Liaison with the other departmental and company functions to ensure smooth delivery of services to insured clients
    Implementation of TCF
    Provider liaison to ensure that all providers have updated scheme and membership records
    Reconciliation of smart applications and med ware records to ensure data consistency.

    Minimum Qualifications:

    Bachelor’s degree in insurance or business related discipline.
    Progress towards Diploma in Insurance (ACII, or AIIK), (at least three papers or equivalent).
    2 years’ experience in insurance industry

    Core Competencies

    Customer, market an competitor understanding
    Knowledge of insurance industry and concepts
    Knowledge of insurance regulatory requirements
    Knowledge of medical underwriting processes, procedures and concepts
    Negotiation skills
    Business management skills
    Excellent analytical skills.
    Excellent organizational and stakeholders management skills
    Result driven
    Adapting and responding to change
    Planning and organization
    Presenting and communicating information
    Persuading  and influencing
    Interpersonal skills
    Adherence to principles and values

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Level 1 Support

    Level 1 Support

    PROFILE INTRODUCTION                                                                                                
    Our client is a well-established technology leader, with a widespread presence across Africa. They are dedicated to efficiently delivering quality products to their customers and are seeking a highly skilled Level 1 Support to join their team. As a Level 1 Support, you will be crucial in handling basic queries and resolving straightforward issues. The Level 1 (L1) support will be the point of contact between Client and vendor, utilizing basic technical knowledge to support IT initiatives and provide first-level technical information and understanding of the ITIL processes.
    Key Duties and Responsibilities

    Responding to customer inquiries, incidents, service requests (etc.)
    Providing basic troubleshooting and guidance to customers in resolving their issues.
    Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
    Answering FAQs related to applications, hardware, network or general questions.
    Provide FCR (First Call Resolution) in case of any basic issues.
    Create, Respond, and Analyze tickets and assign severity for Incidents/Issues/Service Requests.
    Logging customer interactions and creating support tickets for tracking purposes.
    Log all the required details about the Incident and assign them to the relevant team(s).
    Provides call-outs for severity one issue to appropriate Level 2 response personnel, documents and transfers tickets requiring Level 2 response, maintains the opening and closing of tickets for tracking purposes, and tracks call response metrics for internal process improvement efforts.
    Escalating unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary following a defined SOP.
    Performs routine technological systems support, maintenance, and testing for proper upkeep of systems e.g. stop/ restart, log rotation, and system availability reports.
    Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
    Knowledge of current technological developments/trends in area of focus.
    Strong interpersonal and communication skills and the ability to work effectively with different teams.

    MINIMUM  REQUIREMENTS:                                                                                                      

    Bachelor’s degree in Computer Sciences/IT or any other related field.
    ITIL Certified.
    The position requires a minimum of one (1) year of previous Technical Support experience, supporting enterprise-level software solutions preferably in the Telecom/Banking Sector.
    Analytical skills and the ability to derive meaningful decisions out of data and fact-based information.
    Proficiency in Windows/Linux Operating Systems, Microsoft Office and ticketing applications.
    Excellent knowledge of MS Excel, PowerPoint, Database Tools (SQL), and Scripting.
    Self-driven, ability to work independently or as part of a project team with limited supervision.

    Apply via :

    stratostaff.co.ke

  • Senior Manager – Merchant Acquiring (POS Team)

    Senior Manager – Merchant Acquiring (POS Team)

    This pivotal role owns the Profit & Loss (P&L) of the acquiring business for Point of Sale (POS), making it a cornerstone position within the organization. The Senior Manager will lead strategic merchant acquisition initiatives, driving business growth and influencing solution development, internal processes, and service delivery capabilities.

    Roles & Responsibilities:

    Sales Strategy: Develop and execute strategies to provide merchants with tailored POS products, contributing to increased market share and profitability.
    Product Management: Oversee product operations and collaborate with internal departments to develop and launch new products.
    New Merchant Acquisition: Lead efforts to identify, approach, and onboard potential merchants, ensuring a steady flow of new business opportunities.
    Sales Team Leadership: Manage and motivate sales teams to achieve and exceed targets, providing guidance and support as needed.
    Sales Target Achievements: Set ambitious targets and work diligently to achieve and surpass them, regularly reviewing progress and adjusting strategies.
    Relationship Management: Build and maintain strong relationships with existing merchants and partners, addressing concerns promptly to ensure satisfaction and loyalty.
    Stakeholder Management: Liaise with internal departments to implement business plans and establish beneficial partnerships.
    Market Research and Analysis: Stay updated on industry trends and competitor activities, utilizing insights to refine sales strategies.
    Reporting and Documentation: Maintain accurate records of sales activities and provide regular reports to management on performance and market insights.

    KEY COMPETENCIES:                                                  

    Commercial/Sales Acumen
    Strategic Thinking
    Drive for Results
    Innovative Mindset
    Stakeholder & Relationship Management
    Leadership & Team Management

     MINIMUM REQUIREMENTS:              

    6-10 years of sales experience in the financial services industry, with a focus on payments.
    Local market knowledge and experience in acceptance, merchant acquiring, and financial transaction processing.
    Deep understanding of digital banking and payments products.
    Proven track record of meeting and exceeding sales targets.
    Experience with CRM and other sales/business development tools.
    Excellent interpersonal and communication skills.
    Strong problem-solving and business reporting skills.
    Ability to think strategically and lead a successful team.

    Apply via :

    stratostaff.co.ke

  • Training Administrator German Language Trainer IELTS Trainer

    Training Administrator German Language Trainer IELTS Trainer

    Job Description:

    As the Training Administrator, you will be responsible for the effective administration, maintenance, and support of our training, both face to face and the online platform. You will play a critical role in ensuring the smooth functioning of our learning environment and optimizing the capabilities of our online LMS to meet the training needs of our students and faculty.

    Key Responsibilities:

    Curricula Development and Review: Coordinate the development and reviewing of curricula for different courses and participate in creating and implementing training programs.
    Coordination of Trainings: Coordinate and schedule classes (online and face – to – face) and emergency trainings, communicate schedules to trainers and trainees and ensuring that the classrooms and training venues are properly set up and timely dissemination of training material to trainees.
    Coordinate assessments: In liaison with the trainers, coordinate and administer of tests (technical and aptitude) as per the schedule.
    Course Configuration and Management: Work with instructional designers and trainers to set up, upload, and configure learning assets and courses in the LMS. This includes tasks include uploading content, configuring course settings, and assigning content to learners
    User Management: Manage and maintain user accounts, including creating new accounts, updating user information, and resetting passwords as needed.
    Provide technical support: Conduct regular system updates and maintenance tasks to ensure optimal performance and security of the LMS platform and troubleshoot assistance to users experiencing LMS-related issues.
    Coordinate trainings on use of online LMS: Assist in development of training materials and conduct training sessions for trainees and trainers on how to effectively use the LMS platform.
    Training and Support: Provide training and support to end users including the trainers and trainees, on how to effectively use the LMS and its features. This includes creating documentation, tutorials, and providing ongoing support as needed.
    Continuous Improvement: Continuously monitor LMS usage and performance metrics and make recommendations for improvements as needed, staying up to date with the new developments in the field and identifying areas where the LMS can be improved to better meet the organization’s needs.
    Vendor Management: Work closely with vendors to ensure that the LMS is fully functional, manage vendor relationships and handle any issues that arise during the implementation process.
    Quality Assurance: Administer tests (technical and aptitude), monitor and maintain training records (e.g. trainee lists, schedules, attendance sheets) and evaluate program delivery by using relevant tools
    Stakeholder engagement: Maintain a favorable learning experience for the trainees, regularly engage with stakeholders and gather feedback to ensure that the training meets the needs and requirements of the institution.
    User/trainees and trainers follow up: Monitor and evaluate the training programs’ effectiveness and facilitate course completion.
    Performs other related job duties as required.

    Qualifications:

    Bachelor’s degree in social sciences, health or related field in health science.
    At least three (3) years’ experiences in supporting or working in a healthcare training environment.
    Proven experience working with learning management systems, preferably in an educational or training environment.
    Strong technical proficiency and adequate knowledge of databases, Learning Management Systems (LMS) and related technologies.
    Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
    Strong communication and interpersonal skills, with the ability to interact effectively with faculty, staff, vendors and students.
    Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
    Experience with instructional design principles and online course development is a plus.
    Certifications in LMS administration or related fields are desirable.
    Certification by AHA as a training coordinator is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  Join our team and contribute to creating an engaging and dynamic learning environment for our students! Apply now by submitting your resume and cover letter  to info@cminstitute.co.ke  not later than 15th April 2024
     

    Apply via :

    info@cminstitute.co.ke

  • Training Administrator German Language Trainer IELTS Trainer

    Training Administrator German Language Trainer IELTS Trainer

    Job Description:

    As the Training Administrator, you will be responsible for the effective administration, maintenance, and support of our training, both face to face and the online platform. You will play a critical role in ensuring the smooth functioning of our learning environment and optimizing the capabilities of our online LMS to meet the training needs of our students and faculty.

    Key Responsibilities:

    Curricula Development and Review: Coordinate the development and reviewing of curricula for different courses and participate in creating and implementing training programs.
    Coordination of Trainings: Coordinate and schedule classes (online and face – to – face) and emergency trainings, communicate schedules to trainers and trainees and ensuring that the classrooms and training venues are properly set up and timely dissemination of training material to trainees.
    Coordinate assessments: In liaison with the trainers, coordinate and administer of tests (technical and aptitude) as per the schedule.
    Course Configuration and Management: Work with instructional designers and trainers to set up, upload, and configure learning assets and courses in the LMS. This includes tasks include uploading content, configuring course settings, and assigning content to learners
    User Management: Manage and maintain user accounts, including creating new accounts, updating user information, and resetting passwords as needed.
    Provide technical support: Conduct regular system updates and maintenance tasks to ensure optimal performance and security of the LMS platform and troubleshoot assistance to users experiencing LMS-related issues.
    Coordinate trainings on use of online LMS: Assist in development of training materials and conduct training sessions for trainees and trainers on how to effectively use the LMS platform.
    Training and Support: Provide training and support to end users including the trainers and trainees, on how to effectively use the LMS and its features. This includes creating documentation, tutorials, and providing ongoing support as needed.
    Continuous Improvement: Continuously monitor LMS usage and performance metrics and make recommendations for improvements as needed, staying up to date with the new developments in the field and identifying areas where the LMS can be improved to better meet the organization’s needs.
    Vendor Management: Work closely with vendors to ensure that the LMS is fully functional, manage vendor relationships and handle any issues that arise during the implementation process.
    Quality Assurance: Administer tests (technical and aptitude), monitor and maintain training records (e.g. trainee lists, schedules, attendance sheets) and evaluate program delivery by using relevant tools
    Stakeholder engagement: Maintain a favorable learning experience for the trainees, regularly engage with stakeholders and gather feedback to ensure that the training meets the needs and requirements of the institution.
    User/trainees and trainers follow up: Monitor and evaluate the training programs’ effectiveness and facilitate course completion.
    Performs other related job duties as required.

    Qualifications:

    Bachelor’s degree in social sciences, health or related field in health science.
    At least three (3) years’ experiences in supporting or working in a healthcare training environment.
    Proven experience working with learning management systems, preferably in an educational or training environment.
    Strong technical proficiency and adequate knowledge of databases, Learning Management Systems (LMS) and related technologies.
    Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
    Strong communication and interpersonal skills, with the ability to interact effectively with faculty, staff, vendors and students.
    Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
    Experience with instructional design principles and online course development is a plus.
    Certifications in LMS administration or related fields are desirable.
    Certification by AHA as a training coordinator is an added advantage.

    go to method of application »

    Use the link(s) below to apply on company website.  Join our team and contribute to creating an engaging and dynamic learning environment for our students! Apply now by submitting your resume and cover letter  to info@cminstitute.co.ke  not later than 15th April 2024
     

    Apply via :

    info@cminstitute.co.ke

  • Senior Product Manager Executive Assistant

    Senior Product Manager Executive Assistant

    Roles & Responsibilities:

    Lead the overall go-to-market, product strategy, and roadmap, ensuring alignment with organizational goals.
    Oversee the entire life cycle of all products, from vision setting to feature mapping, ensuring timely and budget-compliant execution.
    Collaborate closely with sales/business teams and customers to gather and prioritize product development requirements.
    Develop and execute a product roadmap that supports business strategy and regional financial (Revenue, Opex and Capex) KPIs.
    Monitor product performance metrics and recommend solutions to address portfolio challenges.
    Analyze market trends and competition to determine effective product and go-to-market strategies.
    Provide support to sales and customer-facing teams through communication and training on product functionality and enhancements.
    Collaborate with cross-functional teams to ensure successful product releases.
    Vet new product and business opportunities, including business case development and financial planning.
    Work closely with delivery teams to determine scope and priorities for product development cycles.

    KEY COMPETENCIES:

    Extensive product management knowledge with experience in launching products across multiple markets.
    Demonstrates innovation and thought leadership.
    Effective collaboration with global, cross-functional teams, preferably in Agile environments.
    Ability to articulate and share the product vision with development teams to deliver market-leading products.
    Strong coordination with product marketing and marketing teams to produce internal and external-facing collateral.
    Proactive communication of product updates to stakeholders, including training and client engagements.

     MINIMUM REQUIREMENTS:              

    Degree in Business/E-commerce or Business-Related field.
    Minimum 5 years of management experience in e-commerce and/or payments industry.
    Demonstrated success in product conception, development, and launch.
    Proficient in requirements analysis, planning, and execution.
    Ability to prioritize tasks in a demanding environment.
    Excellent written and verbal communication skills.

    go to method of application »

    Apply via :

    stratostaff.co.ke