Company Address: Address School Lane no. 21, Off Waiyaki Way PO Box 14662 – 00800

Operations Manager, Tracking and Fleet Management Solutions

Job Summary
Operations Manager, Tracking and Fleet management Services is tasked with Business growth through ensuring seamless and quick resolution of all tracking and fleet services in Kenya, with the aim of bringing sales at all levels from inception and design to completion and maintenance operations.
Key Responsibilities

Work in collaboration with all the Directors and Leaders in the Kenya business, in particular Tracking and Fleet Management.
Organize and implement strategies in the regions for quick TAT in tracking and fleet service delivery in collaboration with the Nairobi and Operations Managers through the branches.
Comply with Tracking Operations KPIs as directed from time to time.
Retain and manage existing and new clients through the sales teams, supported by the account managers.
Create and manage a customer value plan for existing customers
Work/liaise with all departments to ensure customer satisfaction by coordinating and solving customer’s issues as they arise.
Manage and coordinate a successful implementation of price increases for the tracking services.
Maintain CRM on tracking client complaint resolution.
Respond to customer surveys with action plans as required.
Oversee all tracking department operations in liaison with NCC tracking desk and account managers
Oversee timely resolution of complaints and pending tasks
Keeping track of statutory requirements related to tracking and renewal follow ups – CAK type approvals etc.
SOP’s and KPI’s formulation for clients and overseeing implementation working closely with NCC tracking desk.
Tracking and Fleet Incident reporting and follow ups with relevant departments
Issuance of Tracking certificate already approved by the tracking manager
Safaricom Sim card reconciliations with Technical and finance
Co-ordination of Vehicle recovery process with all interested parties
Co-ordinating branches Tracking and fleet operations and team

Principal Outputs Of This Role

Lead in the development of tracking technical team in accordance with KPIs;
Retention of business unit portfolio through minimal terminations and new market penetration;
Effective implementation of set tracking and fleet technical business plan and sales targets.

Accountability
The Operations Manager, Tracking Services is accountable to the Tracking Manager for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
Competencies

Strong leadership skills with hands-on capability and management style.
Expert in the Tracking and Fleet management Services.
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
Have impeccable business negotiation and client retention skills.
A forward planner with clear focus, well-organized, detail-oriented and able to multi-task.
Have a high sense of accuracy, attention for detail and with strong analytical ability.
Business acumen, strategic thinker with ability to make sound decisions for the business.
Have good numeracy, problem analysis and reporting skills.
High moral standing with impeccable integrity; and
Ability to grow, support and develop talent within the department.

Qualifications & Experience

Bachelor’s Degree in business or related degrees.
At least eight (8) years relevant experience, 3 of which should have been at a supervisory level.
Knowledge of current trends in marketing management, public relations, and communications.
Tech savvy with good IT and vehicle telematics skills

Apply via :

jobs.garda.com

October 29, 2024
Human Resources Manager, East Africa Integrated Solutions Manager

Job Outline

The HR Manager, East Africa, will support the business in the day-to-day running of the HR function across the East Africa region, in support of administration and management employees. Main responsibilities are to develop, document and implement HR processes, procedures, and tools to include:

Recruitment and Selection

Working with senior leaders and the operations team, responsible for talent acquisition of management level personnel across the region, including job requisition, attraction, recruitment, and selection.
Manage the on-boarding and induction processes, to include contracting and pre-employment screening (background checks) and aptitude assessments.
Manage the off-boarding process.

Performance Management

Responsible for the implementation of the annual and mid-year performance reviews.
Manages end of probation period review.
Responsible for implementation and management of performance improvement plans when required.

Employee Relations

Recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Conducts investigations when employee complaints or concerns are brought forth, and ensures appropriate and consistent consequence management.
Monitors and advises managers and supervisors in the progressive discipline system of the company.
Reviews and guides management recommendations for employment terminations .
Reviews employee appeals through the company complaint procedure and deals with HR related grievances.

Training and Development

Identify training needs and create or procure professional development curriculum.
Monitor and identify training programs to ensure that training objectives are met.

Compensation And Benefits

Manages and implements the company compensation and benefits structure, pay policies, and oversees the variable pay systems within the company including bonuses and increases.
Manages participation in at least one East Africa salary survey every 2 years
Manage benchmarking process (currently Korn Ferry Hay) for measuring and managing remuneration levels
Obtains cost-effective, employee serving benefits ; monitors national benefits environment for options and cost savings.
Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.

HRIS

Management of the Human Resources sections of online systems and services, applicant tracking system, leave management and other company information systems, and intranet sites.
Utilizes Human Resources Information Software (HRIS) to the company’s recordkeeping and management advantage to include monthly reporting on turnover, absenteeism, exit data.

General

Responsible for instructing finance of any payroll changes
Implement and work with compliance matters.
Development and implementation of HR policy including Employee Handbooks.
Provide input on workforce and succession planning as well as plans business unit restructuring.
Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary.
With the MD, East Africa and HRD, works to build an ethical, innovative, and committed culture in support of the company’s values, and to support employee satisfaction.

Accountability

The HR Manager is accountable to the Director, HR for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.

Authority

As directed and delegated by the Director, HR.

Competencies

Adhering to principles and values – Demonstrates courage and integrity
Planning and organizing – Plans activities and projects well in advance and takes account of possible changing circumstances
Supporting and Cooperating – Excellent written and verbal communication skills to convey complex messages across a wide-ranging audience, both internally and externally to clients – high level command of English is a pre-requisite.
Leading and supervising – Motivates and empowers others. Relates well to people at all levels and be able to manage conflict.
Deciding and initiating action – Takes responsibility for actions, projects and people which may involve touch choices or considered risk.
Formulating strategies and concepts – Works strategically to realise organisational goals through talent management
Adapting and Coping – Works productively under a high-pressure environment and keeps emotions under control during difficult situations

Experience

Experience working in a fast-paced international organisation.
Experience working across East Africa.
University Degree in Human Resources Management.
Professional HR accreditation essential.
Industry experience desirable but not essential.
Fluent in English, oral and written.
5-8 years’ HR management experience required.

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Use the link(s) below to apply on company website.

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October 28, 2024
Assistant Facilities Management Manager

Job Summary

The Assistant FM Manager is responsible to the FM Manager for the direction and control of all commercial and operational aspects of the Business Unit. Ensuring efficient delivery and service to all internal and external customers. To give the highest level of customer satisfaction, whilst achieving organic and financial success.

Key Responsibilities

The primary responsibility is to manage the Business Unit commercially and operationally to maximize profitability whilst ensuring quality, performance improvement and customer service delivery.

Assist the FM Manager in development of budgets and strategies to achieve the growth plans.
Commercial responsibility for FM business in conjunction with the FM Manager.
Development of organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with and supporting the growth of FM business.
Implementation of the approved budget.
Management control and support of the individual branches and products to ensure profit margins are achieved.
Client updates and meetings to ensure compliance with delivery expectations.
Prioritize, delegate and supervise the daily activities of the operations support staff;
Work as the central coordinating point for operational support to the business linking various business units, branches and projects;
Conduct analysis of Contracts/Projects manpower efficiency levels;
Track and report on operations Key Performance Indicators; for all FM job levels
Supervise branch and project administrators and data entry staff to ensure, correctness of data entered the Microsoft Navision and accuracy of reports generated thereof;
Coordinate FM report on monthly basis
Manage operations administration functions including internal requisitions, leave management, report generation, documentation and support;
Plan and deliver FM training courses to staff;
Supervise the FM training school activities in coordination with the FM assigned trainer
Coordinate operational health and safety with the business divisional units’ heads, and ensuring compliance to HSE work plans;
In charge of contract’s organic growth
Handle client queries on outstanding issues to ensure quick resolution in agreement with company policy; and
Periodically receive and review account reconciliation statements for clients to ensure collections are conducted in the shortest possible period within the stipulated credit policy.
In charge of Safaricom PL

Principal Outputs Of This Role

Manpower deployment, branch / project manpower requirement and manpower efficiency reports
Operations performance efficiency
Customer care relationship
Monthly FM Reports
Commercial performance reports for business divisions, branches, units and projects
Onboarding qualified FM subcontractors

Authority

Refer to KK Security Authority Matrix.

Accountability

Assistant FM Manager is accountable to the Facilities Management, for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.

Competencies

Strong leadership skills with hands-on capability and management style.
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
A forward planner with clear focus, well-organized, detail-oriented and able to multi-task
Have a high sense of accuracy, attention for detail and with strong analytical ability.
Business acumen, strategic thinker with ability to make sound decisions for the business
Have good numeracy, problem analysis and reporting skills;
High moral standing with impeccable integrity; and
Ability to grow, support and develop talent within the department

Qualifications & Experience

Bachelor’s degree in business management, hospitality, statistics or any other relevant field
Minimum Eight (8) years’ experience in a similar role with at least three years in a management position in the service industry in a labour-intensive environment.
Excellent Computer skills. Experience working with ERP Systems (Microsoft Navison is an added advantage)
Understanding of financial reporting in decision making

Apply via :

jobs.garda.com

October 28, 2024
Head of Operations Kenya

Job Summary
The Head of Operations, Kenya, is responsible for the direction and control of all commercial and operational aspects of the Guarding Business Unit to ensure efficient delivery and service to all internal and external customers. The position ensures the highest level of customer satisfaction whilst achieving organic growth and financial success .
Key Responsibilities

Manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support.
Lead in the development of the business unit’s budgets and strategies to achieve the growth plans. Lead and monitor the implementation of approved budgets and plans;
Develop organisational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements – Responsible for adherence to BMS processes and making changes ;
Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;
Provide leadership and direction for nationwide operations team . Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs;
Develop and motivate the operations teams fostering a high level of co-operation with other senior managers;
Work within the senior management team in development and achievement of collective goals.
Develop and deliver robust internal and external performance reports. Contribute to the development and delivery of accurate financial reports to the Managing Director;
Facilitate the internal audit process and responsible for implementing the ensuing action plans;
Mobilise new contract wins ensuring full and accurate understanding of contract SLA
Deliver a rolling operational excellence programme to include:
Effective SOPs for the delivery of services to the highest standard.
Risk assessments, post instructions, emergency procedures and safe havens to be in place for each post.
In conjunction with Procurement and Finance, ensure that kits and equipment are ordered and delivered to budget in a timely manner across the business- Response, K9 and Guarding etc.
Introduce and oversee Tiered Audit Programme of client sites on an annual basis.
Manage the upskilling of Operations Managers, Assistant Operations Managers and Supervisors as part of the Operational Excellence Programme.
Work with HR to manage values based awards system based on the GardaWorld Values.
Be the primary responsible person for high level risk assessments;
Support Commercial and sales efforts, specifically bid and proposal development;
Drive continuous improvement in the financial performance and service delivery of the Guarding Business including Executive Services – Monitor the financial collections by ensuring correct and timely billing and revenue assurance ;
Act as champion for H&S and Operational Excellence across the Kenya business;
Manage Labour efficiency across the business; and
Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all Kenya operational areas in a timely and cost-effective manner.

Principal Outputs Of This Role

Formulation and effective implementation of Business Strategies
Efficient management of business unit and overall business profitability
Operations efficiency and cost reduction in accordance to the set parameter
Overseeing continued entrenchment of smart and intelligent technology in our operation’s service provision across the country . Achieve operational excellence by building a quality, cost driven business unit
Highly motivated operations staff with clear roles and responsibilities within the Business Unit

Authority

Refer to KK Security Authority Matrix.

Accountability

The Head of Operations, Kenya, is accountable to the Managing Director, Kenya, for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs. .
Competencies
A visionary leader, energetic with ability to transform, inspire and motivate teams to produce quality output within strict timeframes;
Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to the achievement of the company’s overall objectives;
Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates;
Enthusiastic, results-oriented with excellent communication and presentation skills
Influential with an ability to work and interact with internal and external stakeholders at all levels.
Commitment to results, customer-focused and goal-driven;
Ability to grow, support and develop talent within the department; and
High moral standing with impeccable integrity

Qualifications & Experience

Bachelor’s Degree in business administration or a related field;
Post graduate qualification in commercial security and Membership of professional bodies an added advantage;
Minimum ten (10) years’ Security service experience with at least 5 years in a senior position in the commercial security service industry;
Technical understanding of commercial security and integrated facilities management;
Good appreciation of financial models and proven ability to deliver stretching financial and non-financial targets;
Experience of developing individuals and fostering their career advancement including suitable coaching and mentoring abilities;
Proficiency in ICT; and
MUST BE A KENYAN

Apply via :

www.linkedin.com

October 28, 2024
Head, China Outbound, Strategic Clients Group

Organization/Reporting Line

Reporting to the Managing Director, Strategic Client Group, with a dotted reporting line to Managing Director, East Africa

Place Of Work/Travel

Nairobi, Kenya / with regular and extensive travel (approx. 80%) across Africa and other geos where the company has existing and prospective clients, operations, business interests in respect of China Outbound activities.

Contact And Cooperation

Internally : Senior Leadership Team, Sales Team, Commercial Support Team (CST), Regional Directors, Finance, Legal

Externally: Government authorities, clients, prospects, competitors

Job Outline

The purpose of this role is to identify, shape and close new China Outbound business for GardaWorld across the Africa and Middle East region and in so doing expand the number of strategic relationships in client organisations and enable subsequent organic growth from within Chinese accounts. It is a key role to support the business growth across where we operate in Africa.

The incumbent will be an experienced, self-motivated and high-energy SME with experience of solving security issues for clients, designing and implementing pragmatic solutions and engaging with senior management and other SMEs to gain their support for such programmes. The incumbent must have the credibility as a SME to add value to the engagement with clients SMEs and management and shape the client requirement for our delivery across Africa. In this regard the incumbent works closely with Regional Directors, Project Managers, CRMs and Commercial Support Teams and Sales colleagues throughout GardaWorld.

Specific Responsibilities

Include

The incumbent will develop a professional network across the Africa region and leverage this network to develop new business with new Chinese clients and expanded business with existing clients – both new territories and new services. In addition it is expected that the incumbent will establish a network throughout client organisations across multiple countries, initiate sector and geographic based research and take this research into the sales cycle. The incumbent is responsible for the delivery of strategic sales in Africa in collaboration with P & L holders, other sales personnel and CRMs.

Develop and grow new and existing commercial relationships within major Chinese client organisations in sectors such as Oil & Gas, Mining, Agriculture, Medical Services & Products, Defense and Construction & Engineering, Transportation, Services.
Support the business development cycle through active research to identify and create new commercial opportunities and take these opportunities through the sales cycle to closure.
In consultation with clients and internal stakeholders, prepare comprehensive summaries of opportunities and RFP requirements and participate in bid/no bid decisions;
Define and implement major opportunity capture plans to maximise the probability of winning
Assist in Client Relations Management post-award and where required act as a member of the key account management team;
Identify new service needs and opportunities with Chinese clients and opportunities to improve our service delivery.
Maintain a close eye on competitors, identify and interpret market trends in order to lead the development and implementation of new business initiatives.

Competencies

Gravitas and a natural ability to create relationships at a senior level with diverse international customers across multi-national companies, governments and international organisations.
Deep subject matter knowledge of security delivery in complex markets, ideally delivered from both within a client organisation and as a service provider.
A natural sales instinct; the appointee is highly motivated by sales and key performance metrics and willing to accept the challenge of achieving growth.
Highly developed communication skills – ability to convey complex information across a wide ranging audience.
Someone who naturally collaborates with colleagues and has an entrepreneurial spirit to inspire behaviours across the whole organisation, building passion and commitment toward a common goal;
Proactively builds and aligns stakeholders, capabilities, and resources;
A strong understanding of the strategic aims both of the business and its clients will be critical along with the ability to translate this into a long-term course of action to align with the Company’s vision;
Quickly able to identify and exploit opportunities for new products, services, and markets;
Consultative and adaptable approach to both tasks and people;
Upholds ethics and values and leads by example, absolute integrity;
Demonstrates effective commercial networks, both internally and externally;
Attention to detail;
Has a strong command of Chinese, and is fluent in business English. An ability to communicate in French language is preferred
A deep knowledge of the Chinese speaking security industry and wider business landscape in Africa

Authority

As delegated by the Managing Director, Strategic Clients Group

Accountability

Accountable to the Managing Director, Strategic Client Group for the responsibilities stated in this job description, monitored and managed through the mid-year and annual performance review and supported through the monitoring of their KPIs.

Experience

A minimum of 5 years in the security sector delivering solutions inside and/or outside client organisations
A minimum of 5 years operational experience in Africa and/or other complex operating environments
Prior experience of working within Chinese EPC, Oil and Gas, Mining and Government sectors a distinct advantage
Experience identifying and exploiting new business opportunities an advantage
Experience developing and presenting commercial proposals to clients an advantage
Prior budget management experience essential

Apply via :

jobs.garda.com

October 28, 2024
Sales Executive

Promoting the company’s existing brands and introducing KK Services Ltd, a company of GardaWorld, is a leading company in the region in provision of security solutions, facilities management and training to clients throughout East and Central Africa. We are recruiting for Sales Executive positions across the country.
The Sales Executive is tasked with promoting, selling, securing orders from existing and prospective customers within the assigned branch/territory in line with agreed set targets; and ensures client retention for increased profits.
Key Responsibilities:

new products to the market;
Secure new orders from prospective customers and from existing clients by up selling and cross selling in line with set individual targets;
Demonstrate products and services to existing /potential customers and giving professional advice/assisting them in selecting those best suited to their needs;
Develop clear and effective written proposals/quotations for current and prospective customers and do follow ups with an aim of closure. Participate in preparation of bids as required;
Establish, develop and maintain business relationship at all levels with current / prospective customers both retail and corporate in the assigned territory/branch and generate new business for the organization’s products/services;
Make telephone calls and personal visits and presentations to existing and prospective customers with an aim of penetrating new markets in the branch/territory for market growth and branch coverage;
Coordinate sales effort to the end with marketing, customer care, sales management, accounting, operations, technical and any other department represented in the organization;
Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas;
Manage and retain all existing and new clients, both Corporate and retail allocated and acquired in one’s portfolio for business growth;
Conduct market research, analyse the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization. Supply the management with oral and written reports on customer needs, problems, interests, competitive activities, sales, prospects and potential for new products and services.
Plan and organize personal sales strategies by maximizing the Return on Time Investment for the territory/segment;
Actively use CRM as required and expedite the resolution of customer problems and complaints;
Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities;
Manage successful implementation of annual price increase to existing customers;
Follow up on sales and ensure collection of the initial deposit as required by company policy for new customers and assist the company in future collections as and when required; and
Prepare and submit sales reports and other paperwork for effective order processing and for management analysis.

Competencies

Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills;
A forward planner with clear focus, well-organized, detail-oriented and able to multi-task;
Have a high sense of accuracy, attention for detail and with strong analytical ability;
Business acumen, strategic thinker with ability to make sound decisions for the business;
Have good numeracy, problem analysis and reporting skills;
High moral standing with impeccable integrity; and
Good market research skills and conversant with the market trends within the industry.

Qualifications and experience

Bachelor’s Degree or Diploma in Marketing/Sales or related field;
At least five (5) years’ experience in sales field;
Experience and exposure selling within the security industry;
The ability to work under pressure; and
IT Savvy with good working knowledge of computers

October 26, 2024
Experienced O&G Project Manager

Job description
Role
GardaWorld now seeks applications from suitably qualified and experienced Consultants to be considered for a Senior Project Manager Role based in and across Kenya
Closing date for applications: Friday 09th February 2018
Please ensure the minimum hiring criteria is met before applying.
GARDAWORLD ON BEHALF OF KK SECURITY JOB SPECIFICATION –EXPERIENCED O&G PROJECT MANAGER – KENYA
(SUBJECT TO SUCESSFUL INDUCTION /CONFIRMATION)
Position
Senior O&G Project Manager
Job Type
Contractor, KK Security
Location
Nairobi, Lodwar and Lokichar Kenya
Start Date
TBC, subject to further confirmation/Induction & visa processing
Monthly Rate
KK Security offers a competitive monthly rate
Rotation
Full time position. Successful candidate will domicile in Nairobi with regular travel to client locations across area of operation as and when required.
Annual leave entitlement to be confirmed.
Likely duration of task
24 Months
Hiring Criteria
DO NOT APPLY UNLESS YOU MEET THIS STANDARD

Bachelor’s degree in Business Administration or an equivalent
Shall be fluent in English verbally and for written work
Shall have a minimum of 10 years prior military/police experience.
Shall have a minimum of 5 years proven international commercial security experience in a leadership role.
Shall possess a proven track record managing remote sites in East Africa
Ability to outline and communicate effective objectives and action plans
Good leadership and people management skills
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
Have a high sense of accuracy, attention for detail and with good analytical ability.
Have good problem analysis and reporting skills;
Be able to demonstrate the ability to grow, support and develop talent within the unit
Shall have demonstrable business acumen and commercial experience, preferably within the Oil & Gas sector.
Be familiar with PSC1, ISO 9001:2015 and 18788 standards
Be familiar with the aims and objectives of the ICoCA
Must have excellent report writing ability.
Must have excellent presentations skills.
Must be Polite and Robust; an ability to remain resolute when dealing with the authorities.
To have the character to maintain and encourage liaison to establish firm contacts. Understand the complexity of local stakeholders and their position in the commercial environment
Possess excellent interpersonal skills – ability to work both independently and as part of a team.
Demonstrate a working knowledge of organizational policies, host nation laws/legislation and a greater understanding of tribal intricacies and sensitivities.
Be proficient in MS word package, Outlook, PowerPoint, Visio and Excel.
Possess a valid driving license.
Must have experience of writing, complex security plans; coupled with developing standard operating procedures for the project location.
Must have strong understanding of financial accounts for payroll, as well as operational expenses for the project.
Must have a good understanding of Health and Safety at work; making sure the HSE manager is informed of all issues in a timely manner.
Must have experience to lead the project team from the front; setting high standards for all to follow.

Duties

The Project Manager (PM) has responsibility for the management and implementation of the KK Security contract with a Major IOC based in and across Kenya. The PM is accountable to the Operations Director for the responsibilities stated below. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
The PM is responsible for the service delivery of this contract, ensuring that all administrative activities are carried out professionally and effectively to deliver and maintain quality standards in accordance with contractual obligations.
The PM will mentor Local Security Provider and build capacity of the company, enabling them to ascertain PSC 1 accreditation, with 2 years of the start of the contract.
The PM will oversee the deployment of S/Os in Nairobi and Turkana, until such a time that Local Security Provider are able to manage their own guard force, to the standard expected by the Client.

Key Responsibilities And Areas For Development

Conduct quarterly reviews of security provider capacity, and set development goals accordingly
Preparation of personal development plans for Local Security Provider management team
Participate in performance evaluation/review of employees in concurrence with the company policy with the aim of developing and motivating the employees and maintaining a desirable service level to our customer;
Mentoring of the Local Security Provider management team
Introduction and implementation of company systems within Local Security Provider, to be determined based on SWAT analysis
Oversee contract delivery to Clients expectations.
Liaise with internal departments to ensure service delivery is supported.
Manage contract P&L to ensure delivery within budget
Oversee liaison with accounts in invoice preparation to ensure timely and correct invoices are generated;
Monitor monthly revenue and collections by keeping records of all invoices and make timely follow up for payment to a satisfactory level;
Ensure proper administration of petty cash and expenses claims through proper documentation;
Enhance effective customer service by maintaining close contact with client point of contact in order to maintain sound relations. Manage correspondence by communication with clients and escalate issues to the relevant staff for resolution; and
Ensure compliance with KK Security company policies and procedures

For Further Information About GardaWorld Please Follow Link
Please note: any Information provided and your current performance shall be used by GardaWorld to evaluate your suitability for this position.
Presentation of falsified credentials or false statements can lead to termination of any engagement (or future engagement) with the company.

October 25, 2024
Digitial Marketing and Communications Specialist Managing Director Finance Director

Job description

Reports to: GardaWorld IPS Managing Director, East Africa and the Marketing Manager, Dubai
Direct Reports: Regional Analyst
Place Of Work/travel
KK Security Headquarters, School Lane, Westlands, Nairobi, Kenya, with occasional travel throughout the region where the business has its operations.
International travel may be required on an ad hoc basis to our management offices in UAE, UK, Brussels and Washington.
Contact And Cooperation
Internally: Region-wide with a focus on the KK business.
Externally: Government, clients, vendors, security partners and service providers.
Job Summary
The Digitial Marketing and Communications Specialist will be responsible for supporting and executing a broad range of marketing and communication projects, specifically digital marketing, working hand-in-hand with the Marketing teams in Montreal and Dubai. This will be achieved by developing communication strategies that support the global GardaWorld digital platform through corporate communications, public affairs / relations, press office and e-marketing. Another key responsibility will be to maintain the brand and where it is refreshed or replaced, work with the Montreal and Dubai teams to project manage and roll it out. Further the position will manage the Regional Analyst role on a day to day basis. Additionally, this role will provide executive administrative support to the MD, East Africa by managing agendas, e-mails and incoming and outgoing calls. This position will be a trusted member of the team; therefore discretion and confidentiality are essential attributes for fulfilling this function successfully.
Key Responsibilities
The incumbent may be requested to attend conferences and events, as well as meetings with current and potential clients. Often this position will be the first point of contact for individuals from both inside and outside the organization. Main responsibilities include, but are not limited to:
Marketing and Communications

Contribute to the internal communications editorial calendar and develop content for the intranet, blog and social media accounts;
Ensure quality control for all brand/marketing related projects including consistency and promotion of the KK Security/GardaWorld brand as well as its values;
Support rebrand, integration and change initiatives with creative communications;
Develop/maintain social media profiles and quality content on Twitter, Instagram, Facebook and LinkedIn;
Support and develop leadership communications, including internal quarterly newsletters, good news bulletins;
Support, communicate and report on CSR activities for the region;
Develop and manage an internal communications Champions network;
Ensure that key developments and successes are communicated effectively;
Organize and coordinate key VIP events when required such as business breakfasts and targeted conferences;
Collaborate with the Employer Brand and Communications Montreal team to coordinate and adapt key corporate campaigns and initiatives;
Manage PR and press relationships;
Monitor internal compliance with all media and communications policies and procedures;
Support the region with all their digital and physical marketing materials;
Manage inbound marketing system, including campaign development and data analysis;
Responsible for managing the Group marketing and communications budget to include monitoring of the Group’s involvement in all CSR initiatives;
Lead in any online sales initiatives and to support any physical sales pitches to include attending and presenting in meetings / events;
Responsible for leading and coordinating any market research initiatives.

Executive Administrator

Dealing with all incoming correspondence and communications on behalf the MD East Africa;
Taking minutes of meetings of board meetings and management meetings;
Carrying out background research and presenting findings in a timely manner;
Producing documents, briefing papers, reports and presentations;
Organizing and attending meetings;
Assisting the Executive team with general decision making and delegation processes, to ensure work is covered in their absence;
Arranging travel and accommodation for the Group Executive Team (MD, FD & MD Transformational Office) ;
Screening telephone calls, enquiries and requests, directly managing a response where appropriate;
Meeting and greeting visitors at all levels of seniority;
Organizing and maintaining diaries and making appointments;
Assisting in the preparation of presentations and/or speeches for employees and clients;
Developing and maintaining a historical knowledge base in both soft and hard copy form;
Following up on all MD East Africa’s action items to ensure that all senior managers meet their agreed upon deliverables and timelines;
Contributes to team effort by accomplishing related results as needed.

Authority
As directed and delegated by the MD East Africa.
Accountability
The Digitial Marketing and Communications Specialist is accountable to the MD East Africa for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs.
Competencies

Team player and high degree of motivation and loyalty;
Flexible in working hours and problem solving attitude;
Fluent in English; oral and written;
Understanding of Socio-Economic factors and marketing trends within the East Africa region;
Must have excellent written and verbal communication skills;
Must have excellent working knowledge of the Microsoft Office suite, Visio and IT;
Strong working knowledge of HTML, Word Press, Email Campaign systems, Facebook, Twitter, YouTube, LinkedIn and Instagram;
Ability to work with remote Marketing & Communication team members and colleagues;
Ability to prioritize and handle multiple projects simultaneously;
Self-starter, willing to work independently yet take direction openly;
High level of integrity, ethics and values with an exemplary work ethic.

Qualifications & Experience

Bachelor degree in Business Administration, Marketing (ideally in digital), Communications or similar;
3 plus years professional experience in an administrative role with a focus on supporting executives and/or working with internal communications;
1 year of professional internet marketing experience desirable;
Experience working with a multinational organisation;
Familiarity with pay-per-click marketing and other marketing channels;
Early adopter of emerging technology;
Experience with marketing automation and CRM software;
Digital proficiency with sales lead generation experience

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October 25, 2024
Experienced O&G Project Manager

Job description
Role
GardaWorld now seeks applications from suitably qualified and experienced Consultants to be considered for a Senior Project Manager Role based in and across Kenya
Closing date for applications: Friday 09th February 2018
Please ensure the minimum hiring criteria is met before applying.
GARDAWORLD ON BEHALF OF KK SECURITY JOB SPECIFICATION –EXPERIENCED O&G PROJECT MANAGER – KENYA
(SUBJECT TO SUCESSFUL INDUCTION /CONFIRMATION)
Position
Senior O&G Project Manager
Job Type
Contractor, KK Security
Location
Nairobi, Lodwar and Lokichar Kenya
Start Date
TBC, subject to further confirmation/Induction & visa processing
Monthly Rate
KK Security offers a competitive monthly rate
Rotation
Full time position. Successful candidate will domicile in Nairobi with regular travel to client locations across area of operation as and when required.
Annual leave entitlement to be confirmed.
Likely duration of task
24 Months
Hiring Criteria
DO NOT APPLY UNLESS YOU MEET THIS STANDARD

Bachelor’s degree in Business Administration or an equivalent
Shall be fluent in English verbally and for written work
Shall have a minimum of 10 years prior military/police experience.
Shall have a minimum of 5 years proven international commercial security experience in a leadership role.
Shall possess a proven track record managing remote sites in East Africa
Ability to outline and communicate effective objectives and action plans
Good leadership and people management skills
Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
Have a high sense of accuracy, attention for detail and with good analytical ability.
Have good problem analysis and reporting skills;
Be able to demonstrate the ability to grow, support and develop talent within the unit
Shall have demonstrable business acumen and commercial experience, preferably within the Oil & Gas sector.
Be familiar with PSC1, ISO 9001:2015 and 18788 standards
Be familiar with the aims and objectives of the ICoCA
Must have excellent report writing ability.
Must have excellent presentations skills.
Must be Polite and Robust; an ability to remain resolute when dealing with the authorities.
To have the character to maintain and encourage liaison to establish firm contacts. Understand the complexity of local stakeholders and their position in the commercial environment
Possess excellent interpersonal skills – ability to work both independently and as part of a team.
Demonstrate a working knowledge of organizational policies, host nation laws/legislation and a greater understanding of tribal intricacies and sensitivities.
Be proficient in MS word package, Outlook, PowerPoint, Visio and Excel.
Possess a valid driving license.
Must have experience of writing, complex security plans; coupled with developing standard operating procedures for the project location.
Must have strong understanding of financial accounts for payroll, as well as operational expenses for the project.
Must have a good understanding of Health and Safety at work; making sure the HSE manager is informed of all issues in a timely manner.
Must have experience to lead the project team from the front; setting high standards for all to follow.

Duties

The Project Manager (PM) has responsibility for the management and implementation of the KK Security contract with a Major IOC based in and across Kenya. The PM is accountable to the Operations Director for the responsibilities stated below. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
The PM is responsible for the service delivery of this contract, ensuring that all administrative activities are carried out professionally and effectively to deliver and maintain quality standards in accordance with contractual obligations.
The PM will mentor Local Security Provider and build capacity of the company, enabling them to ascertain PSC 1 accreditation, with 2 years of the start of the contract.
The PM will oversee the deployment of S/Os in Nairobi and Turkana, until such a time that Local Security Provider are able to manage their own guard force, to the standard expected by the Client.

Key Responsibilities And Areas For Development

Conduct quarterly reviews of security provider capacity, and set development goals accordingly
Preparation of personal development plans for Local Security Provider management team
Participate in performance evaluation/review of employees in concurrence with the company policy with the aim of developing and motivating the employees and maintaining a desirable service level to our customer;
Mentoring of the Local Security Provider management team
Introduction and implementation of company systems within Local Security Provider, to be determined based on SWAT analysis
Oversee contract delivery to Clients expectations.
Liaise with internal departments to ensure service delivery is supported.
Manage contract P&L to ensure delivery within budget
Oversee liaison with accounts in invoice preparation to ensure timely and correct invoices are generated;
Monitor monthly revenue and collections by keeping records of all invoices and make timely follow up for payment to a satisfactory level;
Ensure proper administration of petty cash and expenses claims through proper documentation;
Enhance effective customer service by maintaining close contact with client point of contact in order to maintain sound relations. Manage correspondence by communication with clients and escalate issues to the relevant staff for resolution; and
Ensure compliance with KK Security company policies and procedures

For Further Information About GardaWorld Please Follow Link
Please note: any Information provided and your current performance shall be used by GardaWorld to evaluate your suitability for this position.
Presentation of falsified credentials or false statements can lead to termination of any engagement (or future engagement) with the company.

October 25, 2024
Digitial Marketing and Communications Specialist Managing Director Finance Director

Job description

Reports to: GardaWorld IPS Managing Director, East Africa and the Marketing Manager, Dubai
Direct Reports: Regional Analyst
Place Of Work/travel
KK Security Headquarters, School Lane, Westlands, Nairobi, Kenya, with occasional travel throughout the region where the business has its operations.
International travel may be required on an ad hoc basis to our management offices in UAE, UK, Brussels and Washington.
Contact And Cooperation
Internally: Region-wide with a focus on the KK business.
Externally: Government, clients, vendors, security partners and service providers.
Job Summary
The Digitial Marketing and Communications Specialist will be responsible for supporting and executing a broad range of marketing and communication projects, specifically digital marketing, working hand-in-hand with the Marketing teams in Montreal and Dubai. This will be achieved by developing communication strategies that support the global GardaWorld digital platform through corporate communications, public affairs / relations, press office and e-marketing. Another key responsibility will be to maintain the brand and where it is refreshed or replaced, work with the Montreal and Dubai teams to project manage and roll it out. Further the position will manage the Regional Analyst role on a day to day basis. Additionally, this role will provide executive administrative support to the MD, East Africa by managing agendas, e-mails and incoming and outgoing calls. This position will be a trusted member of the team; therefore discretion and confidentiality are essential attributes for fulfilling this function successfully.
Key Responsibilities
The incumbent may be requested to attend conferences and events, as well as meetings with current and potential clients. Often this position will be the first point of contact for individuals from both inside and outside the organization. Main responsibilities include, but are not limited to:
Marketing and Communications

Contribute to the internal communications editorial calendar and develop content for the intranet, blog and social media accounts;
Ensure quality control for all brand/marketing related projects including consistency and promotion of the KK Security/GardaWorld brand as well as its values;
Support rebrand, integration and change initiatives with creative communications;
Develop/maintain social media profiles and quality content on Twitter, Instagram, Facebook and LinkedIn;
Support and develop leadership communications, including internal quarterly newsletters, good news bulletins;
Support, communicate and report on CSR activities for the region;
Develop and manage an internal communications Champions network;
Ensure that key developments and successes are communicated effectively;
Organize and coordinate key VIP events when required such as business breakfasts and targeted conferences;
Collaborate with the Employer Brand and Communications Montreal team to coordinate and adapt key corporate campaigns and initiatives;
Manage PR and press relationships;
Monitor internal compliance with all media and communications policies and procedures;
Support the region with all their digital and physical marketing materials;
Manage inbound marketing system, including campaign development and data analysis;
Responsible for managing the Group marketing and communications budget to include monitoring of the Group’s involvement in all CSR initiatives;
Lead in any online sales initiatives and to support any physical sales pitches to include attending and presenting in meetings / events;
Responsible for leading and coordinating any market research initiatives.

Executive Administrator

Dealing with all incoming correspondence and communications on behalf the MD East Africa;
Taking minutes of meetings of board meetings and management meetings;
Carrying out background research and presenting findings in a timely manner;
Producing documents, briefing papers, reports and presentations;
Organizing and attending meetings;
Assisting the Executive team with general decision making and delegation processes, to ensure work is covered in their absence;
Arranging travel and accommodation for the Group Executive Team (MD, FD & MD Transformational Office) ;
Screening telephone calls, enquiries and requests, directly managing a response where appropriate;
Meeting and greeting visitors at all levels of seniority;
Organizing and maintaining diaries and making appointments;
Assisting in the preparation of presentations and/or speeches for employees and clients;
Developing and maintaining a historical knowledge base in both soft and hard copy form;
Following up on all MD East Africa’s action items to ensure that all senior managers meet their agreed upon deliverables and timelines;
Contributes to team effort by accomplishing related results as needed.

Authority
As directed and delegated by the MD East Africa.
Accountability
The Digitial Marketing and Communications Specialist is accountable to the MD East Africa for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs.
Competencies

Team player and high degree of motivation and loyalty;
Flexible in working hours and problem solving attitude;
Fluent in English; oral and written;
Understanding of Socio-Economic factors and marketing trends within the East Africa region;
Must have excellent written and verbal communication skills;
Must have excellent working knowledge of the Microsoft Office suite, Visio and IT;
Strong working knowledge of HTML, Word Press, Email Campaign systems, Facebook, Twitter, YouTube, LinkedIn and Instagram;
Ability to work with remote Marketing & Communication team members and colleagues;
Ability to prioritize and handle multiple projects simultaneously;
Self-starter, willing to work independently yet take direction openly;
High level of integrity, ethics and values with an exemplary work ethic.

Qualifications & Experience

Bachelor degree in Business Administration, Marketing (ideally in digital), Communications or similar;
3 plus years professional experience in an administrative role with a focus on supporting executives and/or working with internal communications;
1 year of professional internet marketing experience desirable;
Experience working with a multinational organisation;
Familiarity with pay-per-click marketing and other marketing channels;
Early adopter of emerging technology;
Experience with marketing automation and CRM software;
Digital proficiency with sales lead generation experience

go to method of application »

October 25, 2024