Jobs Kenya

Company Address: Address School Lane no. 21, Off Waiyaki Way PO Box 14662 – 00800

  • Facilities Manager

    Facilities Manager

    Role’s Responsibilities
    Premise management

    Ensuring office efficiency is maintained by carrying out planning and maintenance f equipment procurement, office layouts and system
    Ensure all office related licenses are up to date,
    Managing all soft and hard services
    Maintaining positive and beneficial subcontractor relationships; continuously reviewing services to ensure they are relevant and cost effective, negotiate contracts and rates to ensure value for money
    Key contact: For all workplace/warehouse-related queries including maintenance, post, supplies, stationery, and equipment, liaising with the landlord, building management, security receptionist ,cleaners, and suppliers & managing incoming invoices
    Building/Office maintenance and reporting any issues with the building and Security Supervisors, or maintenance contractors and manage insurance claims
    Attending regular tenants’ meetings with building Supervisors
    Oversight of relevant budgets; input to planning process and ensuring all office related invoices and expenses are dealt with promptly
    Manage office management related accounts as relevant e.g company subscriptions, post, HVAC Systems, rent, electricity, shared services, courier etc. and actively seek to optimise performance and costs
    Managing supplies: inventory to ensure stocks are regularly maintained and replenished, review needs and manage all related costs.
    Balance cost effectiveness of the operations, while maintaining safety and comfort
    Review and organise the workplace layout, ensure desk booking tool is properly used, constantly seek out ways to improve the space and environment
    Timely set up of all new starters – ensuring that access cards, parking access cards, business cards and desks (including remote office equipment) are all set up prior to start date
    Arranging couriers, sign for packages and distribute post
    Conduct inductions with all new starters; ensure induction is current and aligns with the culture of the organisation
    This individual will supervise support and cleaning team who are on-site in and out of office hours; ensuring supplies required are in stock, holidays are covered, and invoices are paid
    Financial Management:

    Prepare the yearly office budget
    Manage the office budget and all related costs
    Report on monthly and quarterly on costs and expenses

    Travel:

    Support with travel medical and security account and raise any issues or concerns with the facilities

    Business Continuity, Health & Safety

    Ensuring the office complies with health & safety legislation and best practices such as first aiders; fire wardens, accident book, etc.
    Be the main point of contact for Crisis Management, Business Continuity and Emergency Response Teams, and revise and update plans when necessary
    Ensure Ergonomic Assessments are conducted regularly and work with the Head of Facilities to maintain a register of same

    Administrative Support

    General administrative duties, including invoice processing, and management and support for central administrative tools for the team, budget, pipeline, portfolio and HR tools.

    Requirements Of The Role Holder
    Skills & E x p e r i e n ce

    Experience as Facilities Coordinator, Operations Assistant, managing or coordinating premise operations in a complex multicultural environment
    Diploma/ Degree holder in engineering profession.
    2 years’ experience in similar field.
    Strong administrative experience in a busy and complex environment; good experience as a scheduler
    Experience in organising and managing events
    Reactive to the needs of our office and people. Strong interpersonal skills – engages with others to get the best out of them and works well as part of a team
    Excellent time management skills and natural ability to multitask. Ability to work well independently with a hands-on approach; a motivated self-starter with good problem-solving skills
    Problem-solving – the ability to identify the cause of issues, critically consider, and offer a range of potential solutions
    A creative and enthusiastic mind with an ability to suggest improvements
    A proactive, helpful attitude and the ability to be flexible in various situations
    Demonstrates professional, sound judgement and the highest ethical standards, confidentiality and personal integrity
    Exceptional client servicing and organisational skills; able to be flexible as priorities and needs change, and works well under pressure
    Excellent attention to detail
    Ca p acity to w o rk under pressure and in a ra n g e o f cult u ral a n d s o c i o – e c o n o mic c o n t ext s , ada p ti n g s t y l e a n d ap p roach a pp ro p ri a te l y and in a cu l t u ra l ly sensit i ve m a nn er t o max i mise eff e ct i veness
    IT proficiency – must possess strong Microsoft skills, particularly in Outlook, PowerPoint, Excel and Word, and have the ability to learn new packages, when required
    Good numeric and analytical skill, with an understanding of budgets.

    Apply via :

    jobs.garda.com

  • Marketing Manager- Digital, Content and Strategy

    Marketing Manager- Digital, Content and Strategy

    Job Outline
    The Marketing Manager will lead our digital, content and strategy activities across our Africa business. The successful candidate will be responsible for driving the growth and engagement of our online audience through strategic planning, digital marketing campaigns, and compelling content creation. The Marketing Manager will work collaboratively with cross-functional teams to develop and implement marketing initiatives that support our brand, increase our reach, and drive business growth.
    Key Responsibilities

    Develop and implement a comprehensive digital marketing strategy that includes social media, email marketing, search engine optimization, and other digital channels.
    Develop and manage content marketing initiatives that educate and engage our target audience across various channels, including our blog, social media platforms, and email newsletters.
    Monitor and analyse online engagement and performance metrics and adjust digital marketing strategies accordingly to optimize performance.
    Manage the day-to-day operations of the marketing team, including overseeing the creation and distribution of marketing materials, managing budgets, and ensuring deadlines are met.
    Collaborate with cross-functional teams, including sales, product, and creative teams to develop and execute integrated marketing campaigns that support business objectives.
    Stay current with industry trends, best practices, and emerging technologies in digital marketing, and proactively suggest new initiatives that will enhance the company’s online presence and drive growth.
    Ensure brand consistency across all marketing initiatives and uphold the company’s brand standards and messaging.
    Manage and mentor team members, providing guidance, support, and coaching to help them grow professionally and meet their goals.
    Perform strategic and competitive monitoring.

    Competencies

    Adhering to principles and values – Upholds ethics and values, demonstrates integrity.
    Planning and organizing – Plans activities and projects and takes account of possible changing circumstances.
    Working with people – Listens, consults others and communicates proactively.
    Writing and reporting – Writes clearly, succinctly and correctly with strong attention to detail.
    Achieving work goals – Accepts and tackles demanding goals with enthusiasm.
    Adapting and Coping – Works productively under a high-pressure environment and keeps emotions under control during difficult situations.
    Relating and networking – relates well to people at all levels.

    Experience

    Bachelor’s degree in marketing, Business Administration, or a related field; advanced degree a plus.
    Minimum of 5 years of experience in digital marketing, with a focus on content creation and strategy.
    Experience working in a team of marketing professionals, including setting goals, managing budgets, and overseeing day-to-day operations.
    Strong knowledge of digital marketing channels, including social media, email marketing, search engine optimization, and content marketing.
    Demonstrated experience developing and executing successful digital marketing campaigns that drive business growth.
    Excellent analytical skills and ability to use data to drive decision-making.
    Strong leadership skills, with the ability to motivate and inspire a team.
    Excellent communication skills, including the ability to effectively present ideas and information to cross-functional teams and senior leaders.
    Experience with marketing automation tools, CRM systems, and analytics platforms.
    Proven ability to work in a fast-paced environment and manage multiple projects simultaneously.

    Apply via :

    www.linkedin.com

  • Fleet Sales and Service Advisor

    Fleet Sales and Service Advisor

    Key Responsibilities

    Advises customers about necessary service for routine maintenance.
    Work closely with the Fleet center management to deliver timely repairs.
    In detail explain the products and the services offered at the KK Fleet center including car wash, repairs, express services, among others.
    Lead in customer retention
    Coordinating between the Fleet center staff and the customers
    Marketing strategies including digital marketing.
    Confers with customers about inspection results, recommend corrective procedures and prepare work order and quotes for needed repairs.
    Prepares a repair order showing, cost and labor estimates for service.
    Communicate brief but detailed description of the customer’s concern on the repair order to help the technician locate the problem.
    Feed back to the client on the work performed and the repair order charges to the customer.
    Handles customer complaints.
    Schedules service appointments and lead in organic growth within identified clients.
    Obtains customer and vehicle data prior to arrival, when possible, for speedy service
    Provide advisory to clients on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
    Provides a complete and accurate written cost estimate for labor and parts.
    Carry out service booking with the fleet center coordinator.
    Checks on progress of repair throughout the repair duration. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
    Implements and maintains a service marketing program.

    Qualifications & Experience

    Degree or Diploma I Automotive engineering
    3 years’ experience in a busy workshop or dealership
    PR and customer service skills
    High levels of integrity
    Marketing skills
    Online marketing skills
    Basic mechanical knowledge
    Ability to remain calm and undertake various tasks.
    Good communication skills
    Planning and organizational skills
    Problem solving
    Decision-making
    Team player

    Apply via :

    www.linkedin.com

  • Legal Officer

    Legal Officer

    Key Responsibilities

    Drafting, negotiating and reviewing commercial and technical contracts, leases, bid documents and any other form of agreements;
    Litigation management: assist in the management of the litigation portfolio, witness preparation, liaising with external counsel;
    Monitor legislation affecting the E.A Region businesses, prepare legal opinions and advisories;
    Advise the human resources department on disciplinary and labour related matters;
    Maintain an up-to-date litigation tracker and corporate register showing the constitutional make-up of the various companies;
    Assist in anti-bribery and corruption; and data protection training and ensure compliance with the related laws;
    Occasionally support the insurance department and the credit control department with client engagement;
    Support in regulatory and compliance from time-to-time; and
    Provide all such other administrative and other secretarial duties as directed by the Legal Counsel

    Competencies

    Communication:
    Speaks and writes clearly and effectively;
    asks questions to clarify;
    openness in sharing information and keeping people informed; and
    tailors language, tone, style and format to match audience.
    Client Orientation:

    identifies internal clients’ needs and matches them with to appropriate solutions; and
    keeps internal clients of progress, to manage expectations.

    Professionalism:

    Ability to apply legal expertise to analyzing a diverse range of legal issues and in developing creative solutions;
    strong analytical skills and ability to conduct comprehensive legal research;
    ability to prepare legal briefs, opinions and a variety of legal instruments and related documents;
    discretion and sound judgement in applying legal expertise to sensitive legal issues;
    Ability to work to tight deadlines and handle multiple concurrent legal matters, and is conscientious and efficient in meeting deadlines;
    Shows persistence when faced with difficult problems and remains calm in stressful situations

    Qualifications & Experience

    A minimum of 5 years’ post admission working experience;
    A degree in Law (LLB) from a recognized university;
    Current Practising Certificate;
    Experience in drafting, preparing and negotiating commercial contracts;
    Good grasp of application of law in a business environment; and
    Good grasp of court rules and procedures, administrative hearings.

    Apply via :

    www.linkedin.com

  • Accountant – Payables

    Accountant – Payables

    Key Responsibilities

    Post and file invoices upon approval;
    Payment of suppliers for goods and services rendered. This includes ensuring that the approvers of these respective departments approve that a service was rendered so as to enable payment
    Work in liaison with Procurement Department to provide purchase order, justification forms, for invoices received;
    Liaise with different departments within the organisation to provide internal requisitions for services rendered to their department.
    Accurate and timely capture transactions into their respective accounts;
    Conduct expenses accruals to ensure all the expenses not captured within the month must be accrued by the end of the month in order to portray a true reflection of the trade payables
    Reconcile suppliers/vendor and intercompany issues/statements and ensuring that the balances are at par working in liaison with accountants of KK Subsidiary companies

    Principal Outputs Of This Role

    Most payments due are paid by the 20th of every month and as per their due dates and availability of funds.
    Transparent financial records by accurately and timely capturing transactions by 2nd of the succeeding month
    Financial statements are supported by comprehensive schedules/reconciliations by 15th of succeeding month
    All expenses captured into the financial system when they are incurred to ensure consistency in reporting by 2nd of the succeeding month

    Authority
    Refer to KK Security Authority Matrix
    Accountability
    The Accountant – Payables is accountable to the Finance Director for the responsibilities stated in this job description. These responsibilities will be accessed through the mid-year and annual performance review and supported through the monitoring of KPIs
    Competencies

    Ability to outline and communicate effective objectives and action plans
    Good analytical ability and numerical skills
    Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
    A go-getter, results oriented with good communication skills;
    Have a high sense of accuracy and attention for detail;
    Have good problem analysis and reporting skills; and
    High moral standing with impeccable integrity

    Qualifications & Experience

    Bachelors degree in Finance and Accounting or Business related field;
    Partial professional qualifications like CPA-K, ACCA or equivalent;
    At least three (3) years Accounting experience gained from reputable organizations
    Basic knowledge of accounting and financial reporting
    Proficiency in ICT

    Apply via :

    jobs.garda.com

  • Business Development Executive

    Business Development Executive

    Job Summary
    The Business Development Executive is tasked with promoting, selling, securing orders from existing and prospective customers within the assigned branch/territory in line with agreed set targets; and ensures client retention for increased profits.
    Key Responsibilities

    Sell and introduce new/existing products to the market;
    Secure new orders from prospective customers and from existing clients by up selling and cross selling in line with set individual targets;
    Demonstrate products and services to existing /potential customers and giving professional advice/assisting them in selecting those best suited to their needs;
    Develop clear and effective written proposals/quotations for current and prospective customers and do follow ups with an aim of closure. Participate in preparation of bids as required;
    Establish, develop and maintain business relationship at all levels with current / prospective customers both retail and corporate in the assigned territory/branch and generate new business for the organization’s products/services;
    Make telephone calls and personal visits and presentations to existing and prospective customers with an aim of penetrating new markets in the branch/territory for market growth and branch coverage;
    Coordinate sales effort to the end with marketing, customer care, sales management, accounting, operations, technical and any other department represented in the organization;
    Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas;
    Manage and retain all existing and new clients, both Corporate and retail allocated and acquired in ones portfolio for business growth;
    Conduct market research, analyse the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization. Supply the management with oral and written reports on customer needs, problems, interests, competitive activities, sales, prospects and potential for new products and services.
    Plan and organize personal sales strategies by maximizing the Return on Time Investment for the territory/segment;
    Actively use CRM as required and expedite the resolution of customer problems and complaints;
    Create and manage a customer value plan for existing customers highlighting profile, share and value opportunities;
    Manage successful implementation of annual price increase to existing customers;
    Follow up on sales and ensure collection of the initial deposit as required by company policy for new customers and assist the company in future collections as and when required; and
    Prepare and submit sales reports and other paperwork for effective order processing and for management analysis

    Competencies

    Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers;
    A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills;
    A forward planner with clear focus, well-organized, detail-oriented and able to multi-task;
    Have a high sense of accuracy, attention for detail and with strong analytical ability;
    Business acumen, strategic thinker with ability to make sound decisions for the business;
    Have good numeracy, problem analysis and reporting skills;
    High moral standing with impeccable integrity; and
    Good market research skills and conversant with the market trends within the industry.

    Qualifications & Experience

    Bachelor’s Degree or Diploma in Marketing/Sales or related field;
    At least five (7) years’ experience in sales field;
    Experience and exposure selling within the security industry;
    The ability to work under pressure; and
    IT Savvy with good working knowledge of computers.

    Apply via :

    www.linkedin.com

  • Senior HR Officer – Employee Relations Quality Controller Bid Manager

    Senior HR Officer – Employee Relations Quality Controller Bid Manager

    Job Summary
    The Senior HR Officer, Employee relations-Kenya will work closely with the Head of HR, Kenya to ensure the implementation of Human Resource policies, procedures, and regulations which are aligned to Strategic and Business goals considering application of relevant law and company policy. The incumbent will contribute towards the development of a fair, respectful, diverse, and high-performance environment enabling people to contribute their best. They will handle various matters including drafting and reviewing contracts, conducting legal research, assisting with litigation, and generally dealing with corporate and commercial matters across the Kenya operations.
    Key Responsibilities

    Lead in the on-boarding and induction of new staff including training on HR policies, disciplinary code and code of ethics.
    Promote employer-employee engagement by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance and strive to resolve internal conflict both formally and informally through appropriate conflict management and mediation techniques.
    Support in the development and facilitate the administration of HR policies and procedures; create awareness to ensure compliance throughout the company; Analyse staff data and provide recommendations for improvement of organization’s HR policies and practices.
    Keep updated with changes to employment and labour relation laws and regulations and make recommendations to management on the adoption of best practice.
    Analyse, advise and facilitate the end-to-end disciplinary management process including but not limited to grievance handling, dispute resolution, investigations, and disciplinary action for legal and policy compliance and internal alignment on corrective actions.
    Participate in negotiations and consultation with the staff Union and its representative (s) on behalf of the Company with a view to achieving positive outcomes to proposals which meet the Company’s business goals.
    Interpret and administer labour agreements entered by the Company.
    Maintain harmonious industrial relations with the various bodies the Company interacts within the performance of its business. This includes the Ministry of Labour, DOSH office, FKE (Federation of Kenyan Employers), Unions etc.
    Monitoring and/or advising on changes to legislation and regulations that affect the organisation’s statutory obligations.
    Take lead on all litigation and dispute resolution cases in the Kenya business.
    Maintaining the Kenyan litigation tracker in close collaboration with external lawyers.
    Drafting and review of employment and consultancy contracts.
    Drafting a wide range of legal documents including correspondence, pleadings, notices and affidavits.
    Preparation of court attendance forms, following up on witnesses, obtaining and evaluating necessary evidence, and defence strategy with respect to litigation matters, including dispute resolution.
    Building and maintaining good rapport with internal clients and providing commercial legal support to departmental projects and job functions.
    Provide all such other administrative and other duties as directed by the Head of HR, Kenya.

    Principal Outputs Of This Role

    Improved industrial relations scorecard
    Collective Bargaining Agreements that ensure win-win scenarios for employer-employee
    Fair administration of justice within company policies, procedures and regulations.
    Providing sound counsel with respect to all legal matters, to provide effective risk management to the organisation
    Representing the organisation, as required, with respect to legal proceedings
    Maintaining a current knowledge of all material and applicable laws, advising the organisation with respect to changes to the same
    Interpreting laws and regulations for individuals and corporate organization, in order to advise on the same
    Knowledge of court rules and procedures, administrative hearings, land and company’s registry procedures.
    Demonstrating moral fortitude and ethical behaviour always.

    Authority
    Refer to KK Security Authority Matrix.
    Accountability
    The Senior HR Officer, Employee relations-Kenya is accountable to the Head of HR, Kenya for ensuring that HR legal operations are run in accordance with company policies and for other responsibilities stated in this job description. These responsibilities will be monitored and managed through regular performance reviews and supported through the monitoring of KPIs as guided by KK Security HR Policies.
    Competencies

    Excellent research, analysis and presentation skills
    Excellent organizational, problem-solving, project management skills
    Excellent written &verbal communication skills
    Good understanding of civil litigation, corporate law and commercial law
    Competent, prompt, diligent and ability to work under pressure and deliver within set deadlines
    Demonstrated ability to handle confidential information in a sensitive and tactful manner
    Demonstrated willingness to engage in professional development activities in order to develop and improve new and current skills and to adapt to evolving needs of the organization
    Excellent team working ability to ensure smooth operation in the HR department as a whole

    Qualifications & Experience

    A Bachelor of Laws (LLB) degree from a recognized university.
    A minimum of 5 years’ experience working in a law firm or as internal legal counsel in a corporate environment with a bias to employment and/or commercial law.
    At least 4 years’ experience managing employment/labour related practices in a unionisable environment.
    A valid practicing certificate.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Senior Accountant

    Senior Accountant

    Job Summary
    This role is core to the day-to-day financial activities and effective financial management of the business. The Senior Accountant will be instrumental in ensuring that the underlying financial data is complete and accurate and that the internal control framework is adhered to. They will support the analysis of management information, and support budget holders to discharge their financial responsibilities effectively, in a context of new ways of working for the organization. They will provide business partnering support to key parts of the organization.
    Key Responsibilities

    Provide specific business support to non-finance teams, supporting budget holders to interpret
    Management accounts and financial information for effective decision making and empowering
    Budget holders to take ownership of their financial management responsibilities.
    Prepare monthly management accounts and financial reports for budget holders.
    Collate feedback on the monthly financial information, taking action as appropriate and updating
    Projections.
    Support the AR and Cash flow function of the business.
    Perform month end control checks and reconciliations, including bank reconciliations.
    Maintain the intercompany ledgers, liaising with the country offices as appropriate.
    Oversee the payment run process.
    Support on the monthly income reconciliations undertaken in conjunction with the billing team
    Maintain the Fixed Asset Register and perform depreciation calculations.
    Ensure financial controls and procedures and cost and efficiencies ownership.

    Accountability
    The Senior Accountant is accountable to the Finance Director- Kenya for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.
    Qualifications & Experience

    Business Degree holder and Qualified CPA / ACCA / CIMA.
    5 years relevant experience
    Demonstrable ability to work systematically and accurately, with an attention to detail.
    Excellent communication skills and the ability to communicate financial information to nonfinance staff.
    Good IT skills in Microsoft Office particularly Excel.
    Ability to establish and maintain effective working relationships.
    Excellent oral and written communication skills in English.
    Experience of supporting budget holders in terms of financial information.
    Demonstrable ability to think and work strategically.
    Solid knowledge of financial controls

    Apply via :

    www.linkedin.com

  • HR & Legal Assistant Business Applications Functional Expert (Microsoft Dynamics ERP)

    HR & Legal Assistant Business Applications Functional Expert (Microsoft Dynamics ERP)

    Job Summary
    The Human Resources & Legal Assistant will work closely with the Head of HR, Kenya in ensuring that the legal and compliance matters for HR are handled to ensure minimal legal exposure to the businessHe/she are must be able to solve contemporary legal matters within ethical and procedural mechanisms.
    Key Responsibilities

    Handling Litigation cases in Kenya related to HR;
    Conduct research on a variety of Compliance Issues including the local content matter to ensure the Company is in 100% compliance with the Local content and other compliance regulations;
    You will be exposed to a variety of areas, with primary focus on the compliance and process. Will also assist in producing substantive manuals under the supervision of the Head of HR;
    Proper management of the HR legal files and ensuring that instructions are executed in a timely and efficient manner and settlement targets are achieved.
    You will also be working with other members of HR department and Company’s Legal advisor on the internal labour/civil matters including but not limited to Disciplinary hearings, Attending to Labour Disputes in CMA and in HC with the Company Lawyer, Drafting of Official HR letters such as Promotions, Terminations, Notifications;
    Draw up legal documents including correspondence, pleadings, notices and affidavits;
    Preparation of court attendance forms, following up on witnesses, obtaining and evaluating necessary evidence, and defence strategy to support argument in law court;
    Any other duty as assigned.

    Principal Outputs Of This Role

    Effective and efficient representation of the Company in legal proceedings
    Always aware of law changes in the legal system
    Interpret laws and regulations for individuals and corporate organization.
    Knowledge of court rules and procedures, administrative hearings, land and company’s registry procedures.

    Authority

    Refer to KK Security Authority Matrix.

    Accountability

    The Legal Assistant is accountable to the Head of HR for ensuring that legal and compliance matters are run in accordance with company policies and the law and for other responsibilities stated in this job description. These responsibilities will be monitored and managed through regular performance reviews, and supported through the monitoring of KPIs as guided by KK Security HR Policies.

    Competencies

    Excellent research, analysis and presentation skills
    Excellent organizational, problem-solving, project management and communication skills
    Competent, prompt, diligent and ability to work under pressure
    Demonstrated ability to handle confidential information in a sensitive and tactful manner
    Demonstrated willingness to engage in professional development activities in order to develop and improve new and current skills and to adapt to evolving needs of the organization

    Qualifications & Experience

    1-2 years’ post admission experience working in a law firm
    A Bachelor of Laws (LLB) degree from a recognized university;
    Enrolled for Post Graduate Diploma from the Kenya School of Law;
    Certificate of Admission to the Roll of Advocates of the High Court of Kenya will be an added advantage;
    Advanced computer skills in MS Office software

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Bids Manager

    Bids Manager

    Job Summary

    The Assistant FM Manager is responsible to the FM Manager for the direction and control of all commercial and operational aspects of the Business Unit. Ensuring efficient delivery and service to all internal and external customers. To give the highest level of customer satisfaction, whilst achieving organic and financial success.

    Key Responsibilities

    The primary responsibility is to manage the Business Unit commercially and operationally to maximize profitability whilst ensuring quality, performance improvement and customer service delivery.

    Assist the FM Manager in development of budgets and strategies to achieve the growth plans.
    Commercial responsibility for FM business in conjunction with the FM Manager.
    Development of organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with and supporting the growth of FM business.
    Implementation of the approved budget.
    Management control and support of the individual branches and products to ensure profit margins are achieved.
    Client updates and meetings to ensure compliance with delivery expectations.
    Prioritize, delegate and supervise the daily activities of the operations support staff;
    Work as the central coordinating point for operational support to the business linking various business units, branches and projects;
    Conduct analysis of Contracts/Projects manpower efficiency levels;
    Track and report on operations Key Performance Indicators; for all FM job levels
    Supervise branch and project administrators and data entry staff to ensure, correctness of data entered the Microsoft Navision and accuracy of reports generated thereof;
    Coordinate FM report on monthly basis
    Manage operations administration functions including internal requisitions, leave management, report generation, documentation and support;
    Plan and deliver FM training courses to staff;
    Supervise the FM training school activities in coordination with the FM assigned trainer
    Coordinate operational health and safety with the business divisional units’ heads, and ensuring compliance to HSE work plans;
    In charge of contract’s organic growth
    Handle client queries on outstanding issues to ensure quick resolution in agreement with company policy; and
    Periodically receive and review account reconciliation statements for clients to ensure collections are conducted in the shortest possible period within the stipulated credit policy.
    In charge of Safaricom PL

    Principal Outputs Of This Role

    Manpower deployment, branch / project manpower requirement and manpower efficiency reports
    Operations performance efficiency
    Customer care relationship
    Monthly FM Reports
    Commercial performance reports for business divisions, branches, units and projects
    Onboarding qualified FM subcontractors

    Apply via :

    www.linkedin.com