Company Address: Address Save the Children U.S. Headquarters 501 Kings Hwy E – Suite 400, Fairfield, CT 06825 1.203.221.4000

Regional Humanitarian Health Adviser – East and Southern Africa

Based in Nairobi with travel within the East and Southern Africa
Salary: £33,402 pa plus £2500pa (hardship allowance)
2 years Fixed Term Contract
Right to work in Kenya or the UK are not required.
We are looking for a Regional Humanitarian Health Advisor to join our team and drive forward our health programmes in humanitarian contexts and to ensure we are delivering quality interventions by providing quality technical inputs and direction. You will also be responsible for driving the Public Health on the Front Line strategy.
Working in more than 120 countries, we do whatever it takes to create breakthroughs in the way the world treats children. Our UK and Global Programmes department delivers humanitarian and development programmes, builds partnerships with institutional donors – including governments, multi-laterals and trusts – and drives lasting change. Together, we save children’s lives, fight for their rights and help them fulfil their potential.
As Regional Humanitarian Health Advisor you will be deployed to the field at short notice in order to set up new emergency health programmes; including leading technical assessments, developing health programme plans, strategies and master budgets, and leading on coordination and representation. In addition you will:

Ensure responses are based on Save the Children’s theory of change, strategies and principles of child rights programming, national policies and international best practice
Work with the regional office and other Save the Children members to secure funding for humanitarian health programmes, coordinating with donor technical experts and developing high quality proposals
Work closely with other advisors from the Humanitarian team on developing and implementing knowledge and best practice for integrated programming
Effectively manage the deployment of Health HSTs, while supervising, mentoring and supporting their professional development
Work closely with Save the Children Emergency Health Unit (EHU) on design and deployment criteria for the EHU.

To be successful you will have proven experience in the field, as well as head office in the implementation and management of humanitarian health programmes. You will also have a Medical Doctor, Nurse, Doctor of Philosophy degree or equivalent technical training. In addition you will have:

Proven experience in developing strategies and proposals for major donors
Experience of working on HIV programmes including PMTCT in emergency context
Strong communication skills at a level appropriate for high level external representation and the ability to tailor communications to different audiences
Experience of capacity building and mentoring with experience of team leadership and management
Ability to travel at short notice, occasionally to remote and insecure locations for up to 50% of work time.

At Save the Children we are committed to the safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work for us. This post is subject to a range of vetting checks including a criminal records disclosure.
Our mission is to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. If you share our mission, are passionate about making it happen and strongly believe you can contribute then join us and we’ll give you every opportunity to succeed. We look forward to hearing from you.
Closing date: 7 November 2017
Pre-interview assessment: week commencing 13th November 2017 (exact dates to be confirmed)
Interview date: weeks commencing 20th and 27th November (exact dates to be confirmed)

October 25, 2024
Logistics Intern

Logistics Internships Qualifications
A Logistics trainee who wishes to gain some practical experience
Degree in Logistics, procurement or equivalent
Excellent computer skills especially in MS Excel spread sheets and MS Word
High level of integrity and ability to work as part of a professional team
Excellent communication skills
Proven ability to handle challenging work load
Cross-cultural experience, understanding and sensitivity;
Excellent interpersonal and written and oral communication skills;
Commitment to Save the Children values.

October 24, 2024
Regional Humanitarian Information and Communications Coordinator

Qualifications for the Info & Communications Job
Education to BSc/BA level in a relevant subject or equivalent field experience
Proven experience of developing and managing the production of communications materials for INGOs or other similar organisations in emergencies and in humanitarian crises for a minimum of 5 years.
Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation including key messages, Q&As and factsheets, case studies, press releases, media statements, briefs amongst others
Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, journalists and the general public. Ability to strategically target a wide range of audiences is essential.
Deep understanding of the East and Southern Africa context, specifically the countries in the Horn of Africa, and South Sudan and Uganda, and particularly relating to international NGO work
Excellent relationship building skills in order to work across all Country Offices and various Members
The ability to support the communications team in high-pressure situations, with changing deadlines and priorities, and in a complex humanitarian situation;
Understanding of how to manage strategic media engagement in politically sensitive environments essential.
Experience in leading information and communication flows between emergency responses and a variety of internal and external stakeholders;
Proven ability to work with communities and partners to gather case studies, testimonies and information on the humanitarian situation and on programmes.
Excellent IT skills, especially in Microsoft Word, technical aptitude in MS Office.
Excellent understanding of communication and information needs across fundraising, media and campaigning activities, as well donor and member requirements and standards;
Experience in capacity building and managing humanitarian communications teams;
Ability to maintain confidentiality and discretion. Politically and culturally sensitive with qualities of patience, tact and diplomacy;
An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support;
Ability to fact check, proofread, edit and draft materials;
The capacity and willingness to be extremely flexible and accommodating in difficult working circumstances.
Commitment and interest in Save the Children’s mission, vision and values. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support

October 24, 2024
Regional Media Manager

Role Purpose:
The Media Manager role is a key management position meant to ensure that quality and timely media are produced for news media organisations and other partners and to ensure visibility of Save the Children’s brand. A key part of this role is to secure international/regional media coverage and ensure Save the Children is positioned as a first responder to emergencies in the Horn of Africa and other emergency responses in the region.
The post holder is expected to demonstrate initiative and be a self-starter who will generate ideas and drive content forward, providing compelling case studies, images and video, as well as spotting strong news lines and writing engaging headlines. Central to achieving this is to oversee a media strategy to highlight the Emergency responses in the region and in developing situations.
The Media Manager will act as a key focal point for all media requests from members. When necessary, this post-holder may act as a Save the Children Spokesperson. This will be achieved by regular coordination and liaison with the Global Media Unit based in London.
In addition to the above, the post holder will also be expected to support RO/countries brand building in-country, namely through national and regional media. Fundamental to the job is the ability to gather, consolidate, analyse and share information in a way that is easily understood by news organisations, and other stakeholders.
The role will be based in Nairobi, Kenya, but travel within the East and Southern Africa region will be part a regular part of the media managers responsibilities.
Contract Duration: 6 months
Location: Nairobi, Kenya
Qualifications and Experience
Essential
At least five years experience as a journalist in a credible news organisation or equivalent experience as a Media & Communications Manager in an international humanitarian or development agency, and experience of dealing in the international media environment
Significant experience of working overseas/regionally in humanitarian programmes
University degree in a relevant subject or equivalent field experience
Experience of leading media activities in a challenging environment
Fluent in at least English
Evidence of excellent verbal and written communication skills producing materials for a wide range of different audiences including donors, journalists and the general public
Experience of effective spokespersoning across a range of media
Experience designing and implementing trainings in communications and media skills
Excellent writing skills, and the ability to produce compelling media products such as press releases, key messages/speaking points and Q&As
Demonstrated ability to produce high-quality photography and video materials
Familiarity with digital production workflows, with knowledge of photography and video editing software
The ability to digest complex information, quickly, and express this crisply and clearly
Thorough understanding of the various political and cultural contexts surrounding of emergency responses and international development programming in East and Southern Africa
Excellent relationship building skills in order to work for limited periods within programmes under pressure of running emergency responses
An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support
Experience of delivering training, presentations and other capacity building activities to varied audiences, ideally within a country programme.
Excellent IT skills, especially in Microsoft Word, as well as Adobe Creative Suite software
Excellent understanding of media and campaigning activities
Strong influencing skills
Politically and culturally sensitive with qualities of patience, tact and diplomacy
The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances
Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child focus, and an ability to ensure this continues to underpin our support
Desirable
Prior experience working in humanitarian contexts
Multi-media content development;
Experience of delivering training, presentations and other capacity building activities to varied audiences
Please apply in English saving your CV and covering letter as a single document, including your salary expectations for this role. To see a full a job description, please visit our website at
We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. Employment is subject to our Child protection standards including background checks and adherence to our Child Safeguarding Policy
Save the Children is an equal opportunity employer and seeks to employ and assign the best qualified talent.
Disclaimer:
Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents

October 24, 2024
Regional Humanitarian Information and Communications Coordinator Blanket Supplementary Feeding Program (BSFP) Coordinator Blanket Supplementary Feeding Program (BSFP) Supervisors

Role Purpose:
The Regional Humanitarian Information and Communications Coordinator’s role is to manage and deliver vital information and communication products covering the drought/emergency responses across East and Southern Africa with a special focus on the Horn of Africa drought response, South Sudan and Uganda to enable timely sharing of targeted information with key stakeholders; potential donors, media, fundraising colleagues, Save the Children Members and staff across Save the Children International.
The role will coordinate outputs such as communications packs, key messages, situation reports, dashboards, briefings, fact sheets and other information and communications documents. The role will provide guidance and support to staff on the response team in country offices so that coverage, documentation and representation of Save the Children’s humanitarian work in East and Southern Africa is profiled, such as through multimedia producers, global media managers and high-level visits. The position will lead on information and communication flows between emergency responses and a variety of internal and external stakeholders.
Contract Duration: 8 months
Location: Nairobi, Kenya
Qualifications and Experience
Essential
Education to BSc/BA level in a relevant subject or equivalent field experience
Proven experience of developing and managing the production of communications materials for INGOs or other similar organisations in emergencies and in humanitarian crises for a minimum of 5 years.
Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation – including key messages, Q&A’s and factsheets, case studies, press releases, media statements, briefs amongst others
Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, journalists and the ‘general public’. Ability to strategically target a wide range of audiences is essential.
Deep understanding of the East and Southern Africa context, specifically the countries in the Horn of Africa, and South Sudan and Uganda, and particularly relating to international NGO work
Excellent relationship building skills in order to work across all Country Offices and various Members
The ability to support the communications team in high-pressure situations, with changing deadlines and priorities, and in a complex humanitarian situation;
Understanding of how to manage strategic media engagement in politically sensitive environments essential.
Experience in leading information and communication flows between emergency responses and a variety of internal and external stakeholders;
Proven ability to work with communities and partners to gather case studies, testimonies and information on the humanitarian situation and on programmes.
Excellent IT skills, especially in Microsoft Word, technical aptitude in MS Office.
Excellent understanding of communication and information needs across fundraising, media and campaigning activities, as well donor and member requirements and standards;
Experience in capacity building and managing humanitarian communications teams;
Ability to maintain confidentiality and discretion. Politically and culturally sensitive with qualities of patience, tact and diplomacy;
An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support;
Ability to fact check, proofread, edit and draft materials;
The capacity and willingness to be extremely flexible and accommodating in difficult working circumstances.
Commitment and interest in Save the Children’s mission, vision and values. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support
Desirable
Prior experience working in humanitarian contexts
Photo editing and graphic design skills. Experience with design and audio-visual software is an advantage;
Experience of delivering training, presentations and other capacity building activities to varied audiences
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October 24, 2024
Program Development Coordinator

The Program Development Coordinator will work with the Head of Program Development to proactively seek out and disseminate information on new funding opportunities; cultivate excellent relationships with donor agencies, partners and SC Members; and coordinate the development of both humanitarian as well as large-scale, complex funding proposals in order to maintain and increase the country offices funding portfolio.
Contract Duration: 12 monthsLocation: Nairobi, with some travel to the field (Somalia)
Program Development Coordinator Job Qualifications
Advanced degree in an area of international studies, social development or equivalent
Minimum of 4 years of progressive work experience in fundraising environment
Substantial and proven experience of coordinating the development of/writing winning proposals with key institutional donors (including DFID, ECHO, European Commission, NORAD)
Excellent writing/editing skills and budget development skills, with high attention to detail
Highly developed interpersonal, presentation and communication skills to work effectively with other team members/departments, as well as influence, inform and negotiate with partners and donors
Sound personal organisational skills, including time management, ability to meet deadlines, multi-tasking, prioritisation of tasks, and working under pressure
Must possess a strong work ethic, have confidence, take initiative and be a self-motivated, enthusiastic team player as well as individual contributor
Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
Fluency in English, both verbal and written, required.
Commitment to and understanding of Save the Children Internationals aims, values and principles
Information Communication Technology literate

October 24, 2024
Senior Regional Humanitarian Advocacy Advisor

Role Purpose:
The regional humanitarian advocacy advisor provides overall advocacy support to Country offices running humanitarian response in the East and Southern Africa region. He/she in liaison with the Regional Advocacy Director and Regional Emergencies Director will also be required to effectively provide strategic direction to Save the Children’s humanitarian advocacy work in the region. The role will be responsible for guiding development and implementation of humanitarian advocacy strategies that will influence government authorities, key donors, Save the Children members and other key stakeholders of the humanitarian response to achieve positive and lasting changes to fulfil children’s rights both in the immediate relief phase of the response as well as in the recovery, rehabilitation and reconstruction phases. The role will interact with the Humanitarian Advocacy Working Group (HAWG) and represent Save the Children externally in country and internationally. The function will be a focal person for advocacy enquiries in the Country Office / Response Team and from Save the Children International and individual Save the Children members. The function will involve national, regional and international advocacy leadership on the immediate crisis and response, and related longer-term issues. This function will be part of the Response Team in order to ensure that key advocacy messages and strategies are informed by the response and shaped in close consultation with the Response Team Leader. The Humanitarian Advocacy Advisor will seek clarification on any politically-sensitive matters which may impact upon the response operations and seek appropriate sign off (e.g. Country Director level) on any messaging or products

Contract Duration: 6 Months with possibility of extension
Location: Nairobi, Kenya
Qualifications and Experience
A minimum of 7years’ advocacy experience in a corporate or an NGO environment, with experience in successfully leading the development and implementation of advocacy strategies and preferably with humanitarian advocacy experience
Good knowledge of the international humanitarian structures and systems
Experience in leading the creation and implementation of a strategy, demonstrating the ability to identify the necessary steps towards an ambitious goal
Experience of a range of campaigning and advocacy techniques and approaches
Experience in influencing government, donors, and other organisations through representation and/or advocacy
Demonstrable creative ability in accessing new opportunities, expertise and ideas
Demonstrable track record of leading change which has led to significant results for the organisation and their stakeholders
Highly developed interpersonal and communication skills including influencing and negotiation
Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures
Strong results orientation, with the ability to challenge existing mindsets
Ability to present complex information in a succinct and compelling manner
Strong research and policy development skills, good capacity to develop policy briefs and papers
Experience of building networks, resulting in securing significant new opportunities for the organisation
Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
Knowledge of children’s rights key international agreements and conventions
Commitment to Save the Children values
Excellence in written and spoken English.

October 24, 2024
Country Director

Role Purpose:
As a member of the East and Southern Africa Senior Leadership team, you will have shared accountability for Save the Childrens international development and emergency programming in the region of approximately $400 million each year through an organisation of over 5,500 people. To achieve our ambitious goals and breakthroughs for children, the leadership team will, in collaboration with Save the Children Members and in conjunction with the other regional organisations, aim to drive global growth to $2.7 billion by 2019.
The Country Director will lead the transformation of the country to a new operating model, whilst also delivering Save the Children’s strategy within the country through: –
Delivering quality programmes, including advocacy, for children; and
Ensuring world class stewardship of resources from Members and their donors
Contract Duration: Open ended
Qualifications and Experience
Essential
Masters degree level qualification or equivalent length of experience in the sector
Substantial experience of building, leading and developing a diverse team of senior staff to deliver on both development and humanitarian programs
Experience of working with donors to secure and/or manage new large-scale and/or competitive funding
Experience of leading high profile advocacy and campaigning initiatives
Experience in managing a growing county office and the need to balance growth with capacity
Experience of leading change in an organisation which has led to considerable results for the organisation and its stakeholders
Experience of building personal networks, including government, at a senior level, resulting in securing new opportunities for the organisation
Strategic thinker who is comfortable with developing highly ambitious business strategies at scale and the track record of delivering on these
Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in
Excellent understanding of programme, financial and operational management processes
Good understanding of key trends in international and humanitarian development
Strong and nuanced cultural awareness
Fluency in speaking and writing in English
Commitment to the Save the Children values
Desirable
Demonstrable ability to recruit, lead and develop high calibre specialist senior staff with a range of backgrounds and expertise
Strong track record in building high performance teams and future successors/leaders
Evidence of identifying and building strategic and effective business networks at a very senior level, which have resulted in clear business benefit for the organisation
Innovative approach to solving a range of highly complex issues and galvanising buy-in to the solutions at all levels
Highly developed political acumen and ability to navigate through diverse political situations
Prior experience in Kenya

October 24, 2024
Health & Nutrition Head

Health & Nutrition Head Job Qualifications
Degree in medicine with a post graduate degree in public health/global health; community health; health management with training and experience in and project planning and management techniques
Knowledge of current global and regional public health debates in health and nutrition
Recommended a minimum of ten years of relevant technical experience including at senior level. Experience working within the devolved Kenyan health system is a must.
Proven experience of developing and managing high quality, innovative and cost-effective technical H&N projects in in development and emergency/fragile settings.
Proven experience and skills in research and advocacy and influencing institutional, private and/or corporate donors and writing up high quality donor reports
Experience of working with local/national governments and capacity building of systems, partners and staff
Ability to extensively travel for project monitoring and provide on-site technical support to field teams
Highly developed interpersonal and communication skills including influencing, negotiation and coaching
Highly developed cultural awareness and ability to work well in an international and matrix management environment with people from diverse backgrounds and cultures
Strong results orientation, with the ability to challenge existing mind sets
Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
Ability to present complex information in a succinct and compelling manner
Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
Fluency in English, both verbal and written, required
Commitment to Save the Children values

October 24, 2024
Share Point Support Analyst Solution Developer

ROLE PURPOSE:**
To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Minimising the adverse impact of
Incidents and Problems on the business and preventing reoccurrence of Incidents and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.
SCOPE OF ROLE:
The Application Services Analyst will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.
The Application Services Analyst will work closely with country, regional and centre based teams to provide reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global function.
The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Reports to: Global Applications Team leader
Staff reporting to this post: none
Indirect : none
Budget Responsibilities: none
Description: This is a global role working on delivering and supporting Global Applications in over 60 countries, potentially expanding in future to include SCA members.
Provide Application implementation and support services to ensure the stable operation of Save the Children’s Applications. This includes providing Expert Consultancy capability, Continuous Service Improvements, optimising key functional areas, application support, accepting new releases of software and transitioning them to Service to ensure maximum availability of systems as well as the interfaces which deliver the end-to-end business process. Scheduling and directing activities to resolve software and integration problems in a timely and accurate fashion.
The challenge: As Save the Children moves more systems from data centres to the cloud and more into Shared Services the successful applicant in this role will be faced with supporting Global Application Services in a fast paced 24/7 organisation. The challenge is to work with the business, external suppliers, consultants and internal Subject Matter Experts to initiate fast paced resolutions to Service Incidents. This person must be able to conduct root cause analysis and utilise problem management processes to ensure incidents are resolved to meet defined IT Services Levels. They will also need to ensure software releases and major product enhancements to applications and their integrations are managed via Change Management process to ensure the production environment is always protected.
The challenge will include being able to:
· Demonstrate experience of proactive service management of Global Systems
· Deliver Continuous Service Improvements.
· Provide expert consultancy capability for Global Systems & services
· Demonstrate Innovative thinking and learning whilst adapting to continually evolving services.
· Work in a team within the ITIL framework
· Demonstrate good technical troubleshooting / problem solving skills in a high pressure environment
· Have a good understanding of System Environments & Configuration management.
KEY AREAS OF ACCOUNTABILITY :
Responsible for acting as the public face of IT to global application users, business partnering with staff globally, assisting them to use core applications to achieve key SCA aims of efficiency and effectiveness in operations
· Responsible for providing reports and data extracts using browser and other appropriate tools, through BAU development processes in accordance with business requirements
· Responsible for enhancing and optimising key developed reports
· Act as an advisor to user teams globally on how to use Applications in a best practice fashion, as defined by SCI global standard
create documentation in line with any approved system changes
Assist with on-boarding new country offices, which will share Save the Children platforms
Business partner key stakeholders to capture new business requirements and prioritise for future development
Shared responsibility for support for global users at centre, Regional, Country and Sub-Office levels, which includes logging and management of 3rd/4th level support calls with SCA
· Responsible for taking ownership of and resolving all Application related support tickets within the appropriate SLA
· Responsible for escalating unresolved support tickets to L2, L3 or vendor support mechanisms and tracking such issues through to conclusion
Occasional requirement to carry out regression testing to ensure that live Operations are safeguarded at all times.
· Working with the Software Quality Assurance Analyst Responsibility for participating in user regression testing where required
· Ensure that all test feedback to documented in the bug tracking system
SKILLS AND BEHAVIOURS (our Values in Practice):**
Accountability:
· Holds self-accountable for making decisions, managing resources efficiently, achieving results together with children and role modelling Save the Children values
· Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Ambition:
· Sets ambitious and challenging goals for self and team, takes responsibility for own personal development and encourages team to do the same
· Widely shares their personal vision for Save the Children, engages and motivates others
· Future-orientated, thinks strategically and on a global scale
Collaboration:
· Builds and maintains effective relationships, with their team, colleagues, Members, donors and partners
· Values diversity, sees it as a source of competitive strength
· Approachable, good listener, easy to talk to
Creativity:
· Develops and encourages new and innovative solutions
· Willing to take disciplined risks
Integrity:
· Honest, encourages openness and transparency
· Always acts in the best interests of children
QUALIFICATIONS :
Ideally, the role holder will hold a computing degree (BSc, BA or equivalent) however equivalent relevant work experience is also of value
It would be desirable for the role holder to be MCITP qualified (Microsoft Certified IT Professional SharePoint 2010/2013)
ITIL Experience desirable
EXPERIENCE AND SKILLS:
Essential
strong web/collaborative development and support experience required
strong experience with SharePoint 2010 and/or 2013 required (i.e. experience and knowledge of key SharePoint functional abilities such as sites, communities, content editing, search, term sets, my sites, etc.)
use of SharePoint Designer and InfoPath to create and rapidly deploy business solutions
excellent knowledge of Active Directory and DNS
good experience with collaborative/training applications such as SkypeForBusiness
knowledge of relational databases (eg. MS SQL server)
cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)
good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
able to demonstrate instances of initiative that have delivered organisational benefits
outstanding customer service orientation and follow-up skills
strong analytical and problem solving skills
ability to work independently without direct supervision
ability to learn new web/collaborative systems and applications quickly
ability to work well under pressure
understanding of basic networking / infrastructure knowledge
experience with Microsoft IIS and/or Apache
Desirable
experience of working in organisations with international activities
non-profit sector knowledge/experience
experience with administration of Office365
experience with Azure Administration and support skills
experience with ERP system will be a good advantage
programming knowledge in diverse applications/languages
the ability to converse in languages other than English
auditing skills/experience
administrator level knowledge of SharePoint 2010/2013
administrator level knowledge of Jira
experience in working with offshore project team members
experience in SharePoint application development on the .net platform (C#) including the use of HTML, CSS and javascript
understanding/ experience in SharePoint PowerShell cmdlets.
Critical Success Factors
Achieving high levels of user satisfaction
Demonstration of ownership of problems
Measured contribution towards the reduction of aged incidents and problems
Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
System availability meets agreed SLA
Incidents and problems are resolved within OLA and SLA
Adopting change management and ensuring all Application changes follow departmental procedures and policies.
Delivering projects within agreed timeframes
Comply with departmental procedures and policies
Reduced count of Incidents Raised by Known Errors
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.
Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.
Health and Safety
The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.
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October 24, 2024