Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Cloud Data Engineer

    Cloud Data Engineer

    Brief Description 

    Reporting to the DataOps Engineering Lead, the job holder will play a pivotal role in designing, implementing, and maintaining cloud-based data pipelines within our data ecosystem. S/he will work closely with data platform engineers, machine learning engineers, data scientists, data analytics engineers and software engineers to ensure seamless data integration, processing, and storage. This role requires a strong understanding of data engineering principles, software engineering best practices, and the ability to build scalable and efficient data pipelines

    Key Responsibilities:

    Platform Architecture: Design and develop a scalable and extensible data engineering platform to support the organization’s data-driven initiatives. Architect data pipelines, storage solutions, and frameworks to handle large volumes of data efficiently.
    Data Integration and Processing: Implement data ingestion pipelines to integrate data from various sources, including databases, data warehouses, APIs, and streaming platforms. Develop ETL (Extract, Transform, Load) processes to preprocess and clean raw data for analysis. 
    Analytics Tools and Technologies: Evaluate, select, and integrate analytics tools and technologies to support data exploration, visualization, and modeling. Implement and optimize databases, data warehouses, and analytics frameworks such as SQL, Hadoop, Spark, and Elasticsearch. 
    Scalability and Performance: Optimize data processing pipelines and analytics workflows for scalability, performance, and efficiency. Implement parallel processing, distributed computing, and caching mechanisms to handle large-scale data engineering workloads. 
    Data Governance and Security: Ensure compliance with data governance policies, regulatory requirements, and security best practices. Implement access controls, encryption, and auditing mechanisms to protect sensitive data and ensure data privacy and confidentiality. 
    Monitoring and Maintenance: Develop monitoring and alerting systems to track platform performance, data quality, and system health. Proactively identify and resolve issues to minimize downtime and ensure uninterrupted data analytics operations. 
    Automation and DevOps: Implement automation pipelines for infrastructure provisioning, configuration management, and deployment. Establish continuous integration and continuous deployment (CI/CD) processes to streamline platform development and operations.
    Documentation and Training: Document platform architecture, data pipelines, and analytics workflows. Provide training and support to data analysts and data scientists to ensure effective use of the data analytics platform. 

    Qualifications

    Degree in Science/computer science/Engineering or any other related field.
    Solid understanding of data engineering principles, techniques, and methodologies.
    Solid understanding of distributed systems.
    Over 5 years experience building cloud based data engineering solutions
    At least 2 years of experience in software development in any of the following programming languages Python, Java, or Scala.
    At least 2 years of experience working on streaming processing tools such as Amazon  Kinesis, Apache kafka, Apache Flink, apache pulsar.
    At least 3 years of experience working with data processing frameworks such as EMR , Apache Spark, Apache Hadoop, or Apache Nifi.
    Familiarity with database systems such as SQL databases, NoSQL databases, and distributed file systems both cloud and on premise.
    Experience with cloud platforms such as AWS, GCP, or Azure.
    Strong problem-solving skills and attention to detail.
    Proficient understanding of distributed computing principles
    Experience in collecting, storing, processing and analyzing large volumes of data.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Engineer Fixed Service Assurance

    Engineer Fixed Service Assurance

    Detailed Description 

    Reporting to the Snr Manager, Service Assurance, the position holder will have the following key responsibilities;

    Key responsibilities: 

    Drive the adoption and develop KPIs in the Fixed domain for Home and Enterprise. 
    Drive the adoption and lead KPI performance development in new growth areas, such as IoT and Fixed Wireless Access via both 5G and 4G. 
    Lead automation efforts for Fixed Services KPIs using Power BI and Tableau. 
    Formulate and implement plans to achieve a superior service experience across all Fixed Services platforms. 
    Develop a Fixed assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future. 
    Provide analytical, data-driven information alongside strategy recommendations, documentation, and presentations. 
    Create a Fixed service assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future. 
    Benchmark Fixed Services through crowdsourcing or using an appointed partner. 
    Create a customer experience roadmap for all Fixed services. 
    Perform Fixed Network Quality assessments, such as Node/Interface utilization and stability, document degradation, and follow up until resolution. 
    Analyze other Fixed customer touchpoints, such as call center demand and NPS verbatim responses, to draw actionable insights and resolve outliers. 

    Qualifications: 

    Degree in /computer science/IT/Engineering/Business related.  
    Highly analytical skill 
    Strong business acumen and mindset 
    1year experience in Fixed/Enterprise environment  
    Ability to persuade stakeholders and to champion effective techniques through delivery 
    Ability to drive initiatives without any formal authority in an ambiguous environment

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • M-Pesa Africa – Senior Manager: Service Operations Cluster HR Lead, Channels and Consumer Business Manager – Enterprise Cloud and ISP Solutions Revenue Assurance Analyst

    M-Pesa Africa – Senior Manager: Service Operations Cluster HR Lead, Channels and Consumer Business Manager – Enterprise Cloud and ISP Solutions Revenue Assurance Analyst

    About the Role

    Reporting to the Chief Technology Officer, the Senior Manager – Service Operations is accountable for ensuring delivery of value to customers across M-Pesa Africa markets (end to end operational service), ensure service failover mechanisms, achievement of the service levels captured in SLAs/OLAs with suppliers. They provide operational support, guidance and oversight to M-Pesa deployed markets, accountability for continuous service improvements of all M-Pesa Africa Services operated by IT Services and external partners to deliver agreed service levels at lowest possible costs, budget management reporting and control.

    Responsibilities

    Impact on the business 

    Provide a stable and reliable M-Pesa service according to agreed service levels to the business and customers, through a transparent and simple Operating Model
    Define and manage the working relationships with all support partners including Group Technology Operations, Software Suppliers, System Integrators, Support & Operations Service provider, Local Markets, Partner Markets and other 3rd party suppliers with a goal of delivering a cost effective and high quality M-Pesa Mobile Payment service proposition
    Participate in the decision-making process and prioritisation of deployments across the M-Pesa Africa Payment Services landscape
    Drive operational excellence by efficient support and operations processes, methodologies and best practices in an efficient setup across all organisations 
    While failure will undoubtedly occur, the role holder needs to deliver failover mechanisms that allow service to resume quickly or even avoid service interruption in order to deliver 99.99% service availability.

    Customers, supplier and third parties 

    Deliver value to customers across MPA markets, aligning with the needs of the customer.
    Manage and steer the performance of internal and external partners using benchmarking and KPIs. 
    Build strong relationships with the chosen service providers and guide/coach service providers for problem resolution of complex cross functional issues where identified. 
    Design a robust support setup with software suppliers and system integrators. 
    Drive the implementation and own the end to end SLA and OLAs through the whole support organization including Vodacom IT, other Vodafone and Vodacom internal suppliers, local markets and external service providers

    Leadership and teamwork 

    Implement Agile principles and methodologies into a team’s operational processes wile working within Agile Release Trains
    Build strong relationships with senior stakeholders within the Vodacom Group, Mpesa Africa Team, the local markets, and strategic suppliers 
    Build an organisational setup based on speed, simplicity, trust, and clear accountabilities 
    Focus to maintain key strategic skills and transfer transactional/executional task to the appropriate support parties
    Coach the team towards the organisation mission

    Innovation and change 

    Create ways of working to maximize the use of the Mpesa Africa deployment & operations team by ensuring that the team do not compensate for supplier deficiencies
    Identify and realize cost saving potentials driven by a joint continuous improvement programme with the M-Pesa Africa team and the chosen service providers

    Qualifications

    Apply if you have: 

    Science, Technology, Engineering or Mathematics (STEM) undergraduate degree. 
    10+ years of experience in the operations of large-scale, Online Transaction Processing and high volume complex enterprise web and banking grade systems and services across multiple geographies. 
    Agile certification is a must 
    Proven track record of implementing appropriate solutions for complex operational scenarios
    ITIL Qualified ideally to Practitioner level
    Proven ability to develop and deliver on IT strategies
    Proven experience in customer/vendor relationship management
    Proven Exco level engagement/influence and delivering compelling presentations
    Budget and Cost Management experience is a must for this role.

    We are happy if you have

    Experience of working within a multi-national team and serving customers from multiple countries would be of benefit
    Experience of working in an agile environment will be beneficial

    Our commitment to you

    A fair and unbiased selection process
    A robust  total reward scheme 
    Dedicated support and mentoring/coaching 
    An opportunity to work with passionate life-long learners
    An opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Cluster HR Lead, Corporate Functions

    Cluster HR Lead, Corporate Functions

    Job Description

    Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for Corporate Function Clusters. The role will analyze and identify internal and external business factors to create insights and guide decisions that drive performance across the functional areas through exemplary people & organisational practices. The role holder will facilitate delivery of the people plans for Corporate Function Clusters in support of Safaricom’s strategic objectives. They will also focus on organisation effectiveness, talent management & building capabilities.

    Responsibilities

     Key Responsibilities and Decision Ownerships 

    Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
    Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
    Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
    Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
    Work collaboratively with Corporate Functions’ Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
    Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
    Accountable for the support and delivery of Corporate Function Clusters functional organizational design and change in conjunction with business leaders. 
    Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
    Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
    Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
    Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
    Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
    Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in driving for performance. Ensure communication processes are working effectively within the business area.
    Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc.) to ensure seamless customer experience for Leaders, People Managers and Employees.
    Provide leadership to HRBPs and CoE dedicated resources. 

    Qualifications

    Must have technical / professional qualifications: 

    At least ten (10) to fifteen (15) years’ knowledge and experience in a relevant field.
    Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
    Member in good standing of a recognized professional body. 
    MBA or relevant Master’s degree is an added advantage. 
    Demonstrate competence in more than 3 HR technical functions
    Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
    Astute leadership skills: leading others and peers with ability to work in a matrix environment.
    Experience working with corporate client groups with multiple stakeholders
    Proven track record of managing programmes including change project management in a complex organization.
    Possess high professional and ethical standards.
    Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
    Experience of working with corporate client groups.
    Superior business understanding, with the ability to leverage technology to solve business and technical issues.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Change Enablement Engineer

    Change Enablement Engineer

    Detailed Description

    Reporting to the Senior Manager, Service Delivery & Governance, the position holder will be responsible for verification, approval, scheduling and reporting on Change Management activities within the Technology Division

    Job Responsibilities

    Responsible for Development and Maintaining Reporting dashboards.
    Responsible for implementation and supporting agile change Management initiatives – Continuous Integration, Continuous delivery, DevOps & cloud deployments.
    Automation of change management activities
    Responsible for agile change management tools 
    Ensure compliance to Change Management policy and procedure.
    Conduct sensitization of change management policy and processes to Safaricom Technology Staff, relevant Safaricom business units, vendors, contractors and managed service providers.
    Create Standard Change Request (SRD) templates for standardized changes
    Identify requirements for agile Change Management stakeholders 
    Define, Report & Monitor Key Performance Indicators (KPIs) for agile change management squads, changes and releases
    Develop agile Change Management Standard Operating Procedures (SOPs)
    Develop Agile change management dashboards and reports to aid in decision making
    Automate change management activities & tasks
    Identify Agile change Management process gaps and implement improvements
    Vet changes presented to the Change Management team to ensure compliance to Safaricom change policy. 
    Participate in CAB meetings to ensure all details listed in the change assessment form are tackled. 
    Approval of all changes presented to Change Management team within schedule
    Digitize Change management process sensitization, new employee on boarding and awareness. 
    Broadcast all approved changes to the CAB, key Customer Management contacts and other related stakeholders. 
    Report on metrics for monitoring & reporting Change Management. 
    Maintain database of key change management documentation i.e. process templates and change request sign offs.
    Represent change Management team in DevOps and Agile teams’ engagements and ceremonies
    Identify, Implement, Maintain & Support Agile & DevOps change management tools
    Drive adoption of agile Change management & DevOps ways of working
    Support implementation of a Configuration Management Database (CMDB)
    Monitor changes in Configuration Items to detect unauthorized changes on the infrastructure.

    Qualifications

    Honors Degree in Engineering/Computer Science/Information Technology
    ITIL 4 Foundation certification
    SCRUM Foundation certification
    Experience in Robotic Process Automation
    Experience in Report Dashboarding and Automation
    Experience in DevOps, Pipelining, Continuous Integration and Deployment
    1-2 years of experience in Telco or Digital Service Provider environment
    Good report writing skills (High level and Technical)
    Good communication skills
    Good project management skills

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • CP Account Manager (SKIZA) (Fixed Term Contract)

    CP Account Manager (SKIZA) (Fixed Term Contract)

    Job Description

    The role will report to Lead, Partner management. The role holder will assist in driving end-to-end support for partners of Skiza within Digital Products and Services, defining strong business development opportunities with content partners, responsible for managing a portfolio of key partner accounts, order management and fulfilment of partner driven queries within agreed SLA’s, delivering on annual music revenue through strategic partnerships and by driving incremental uptake of content services through relevant propositions.

    The position is a fixed term one (1) year contract.

    Responsibilities

    Manage content partner onboarding and contracting.
    Order management and Processing within set SLA’s. (Bulk orders, SMS Short codes, USSD, IVR, SDP service approval, Skiza Shortcuts etc.)
    Regular Internal stakeholder engagement on partner topics. E.g. Technology, Finance, Legal, Regulatory, Corporate Security, Enterprise, COPS.
    Manage an up-to-date partner contact database and KYC information. 
    Maintaining communication with partners on critical changes which impact day to day operations e.g. policy, tariff or tax structural changes. (PRSP and SKIZA Support Folder Management)
    Product development (Joint product design and development with content partners). 
    GTM execution on joint content propositions.
    Demand tracking on VAS products to front facing customer touchpoints and Overall NPS tracking on partner products and services.
    Implement remedial measures on errant partners who breach contractual obligations.
    End to End Partner Management.

    Qualifications

    Must have technical / professional qualifications: 

    Degree in Business or IT from a recognized University
    High level knowledge of Commercial knowledge.
    High level knowledge of MS Office applications coupled with presentation skills.
    Exceptional Interpersonal skills.

    Functional Competencies:

    Commercial acumen
    Communication skills
    Presentation skills
    Critical and Analytical Thinker
    Product knowledge
    Client focused relationship management
    Time management
    Attention to detail

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • IoT Solutions Development Engineer CRM Software Engineer Engineer – Billing Support

    IoT Solutions Development Engineer CRM Software Engineer Engineer – Billing Support

    Job Description

    Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production. Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions. 

    The role includes effective and secure management of IOT telemetry data integrating with 3rd party systems and deriving analytical insights using ML/ AI algorithms for business and operational use. Other activities include performance management, fault management, liaison and support of internal and external IOT stakeholders. 

    Responsibilities

    Build IoT applications for enterprise use cases compliant to IT standards and frameworks and technologies. 
    Develop, publish and maintain APIs, handling application provisioning and security.
    Create and Integrate IOT Libraries and APIs to third party IoT Core Applications. 
    Optimize, dimension application specifications based on IoT apps capacity projections.
    Create and maintain databases containing IoT Sensor data and processing it further for consumption via APIs.
    Build IoT Data Models for enterprise use cases, testing and maintaing IoT data pipelines that clean, transform, and aggregate data from disparate sources aligning them to the business needs. 
    Collaborating with other IOT Engineers and stakeholders to produce application designs, specifications, perform peer code reviews ensuring that requisite technical documentation and training is provided for reference.

    Qualifications

    Bachelor’s degree in computer science, Software Engineering/IT, Engineering, or related field.
    5+ years of work experience in Software Development including Core Backend Development; experience in Spring Boot, .NET, Python Flask/Django, Laravel/Yii Frameworks.
    Proficiency in server side/Scripting languages such as C#, PHP, C/C++, Java, Python and technologies such as XML, SOAP, JSON, YAML and CI/CD tools.
    Experience in API development and Integrating to IOT Platforms via APIs and libraries.
    Performing maintenance and testing to ensure software functionality and quality.
    Working Knowledge of both Structured and Unstructured databases such as MYSQL, MSSQL, PostgreSQL, Oracle, MongoDB and streaming technologies including REDIS.
    Proficient in Linux administration.
    Good understanding of IoT, IoT Edge computing, IoT protocols, device engineering and Telco environment.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Cluster HR Lead, Corporate Functions Cluster HR Lead, Channels and Consumer Business

    Cluster HR Lead, Corporate Functions Cluster HR Lead, Channels and Consumer Business

    Job Description

    Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for Corporate Function Clusters. The role will analyze and identify internal and external business factors to create insights and guide decisions that drive performance across the functional areas through exemplary people & organisational practices. The role holder will facilitate delivery of the people plans for Corporate Function Clusters in support of Safaricom’s strategic objectives. They will also focus on organisation effectiveness, talent management & building capabilities.

    Responsibilities

     Key Responsibilities and Decision Ownerships 

    Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
    Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
    Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
    Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
    Work collaboratively with Corporate Functions’ Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
    Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
    Accountable for the support and delivery of Corporate Function Clusters functional organizational design and change in conjunction with business leaders. 
    Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
    Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
    Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
    Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
    Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
    Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in driving for performance. Ensure communication processes are working effectively within the business area.
    Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc.) to ensure seamless customer experience for Leaders, People Managers and Employees.
    Provide leadership to HRBPs and CoE dedicated resources. 

    Qualifications

    Must have technical / professional qualifications: 

    At least ten (10) to fifteen (15) years’ knowledge and experience in a relevant field.
    Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
    Member in good standing of a recognized professional body. 
    MBA or relevant Master’s degree is an added advantage. 
    Demonstrate competence in more than 3 HR technical functions
    Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
    Astute leadership skills: leading others and peers with ability to work in a matrix environment.
    Experience working with corporate client groups with multiple stakeholders
    Proven track record of managing programmes including change project management in a complex organization.
    Possess high professional and ethical standards.
    Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
    Experience of working with corporate client groups.
    Superior business understanding, with the ability to leverage technology to solve business and technical issues.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Terminals & New Growth Areas Lead IP Planning Engineer Manager – Experiences Enterprise Network Programmability Engineer Service Development and Activation Engineer RAN Optimization Engineer – Coast Region

    Terminals & New Growth Areas Lead IP Planning Engineer Manager – Experiences Enterprise Network Programmability Engineer Service Development and Activation Engineer RAN Optimization Engineer – Coast Region

    Job Description

    Reporting to the Chief Channels Officer  the role holder will manage end to end the Terminals Strategy and execution including strategic alignment between the Consumer and Enterprise Business Units, devices portfolio management, commercial and partner management (OEM & OTT). He/she is also responsible for management of the Consumer Fixed Business across the country.

    Below are the key skills and competencies required to be successful in this role:

    Business Competencies:

     Business KPIs delivery on time. Strong collaborative working relationship with all company’s divisions and functions CBU, EBU, Technology, IT and Finance Strong experience of influencing senior stakeholders and proven ability to drive change

    Leadership and teamwork

    Manages a team of responsible for terminals portfolio management, product management, partner management and operations excellence.
    Sets goals and targets regarding local terminals strategy implementation to direct subordinates and runs performance review process Lead terminals Mission and FC revisions process
    Recruits, coaches and appraises terminals dept employees as well as coaches’ direct subordinates and motivates all terminals team members to deliver their targets as well as to bring fresh ideas to support company’s objective strategy and goals 
    Influences in company’s commercial decision-making process in particular device financing and Data Mission objectives

    Innovation and change

    Leads terminals strategy development and implementation, initiatives, related to terminals, services development (My Services) and LRP & Annual plans 
    Solves problems related to terminals strategy, service development and plans implementation following an escalation process from indirect subordinates to direct subordinates. Problem solving usually is based on advanced analytical thought and judgement.

    Knowledge and experience

    Broad knowledge of marketing and supply chain management will give strong advantage to job holder 
    Commercial awareness and in-depth understanding of terminals industry and competition is an integral part of the role

    Communication

     Demonstrates excellent written and verbal communications skills 
    Demonstrates strong management skills   
    Demonstrates ability to structure complex problems clearly and syntheses data to key conclusions for management decision making
    Demonstrates strong influencing skills and personal impact with people from all levels and parts of the business 

    Key Responsibilities

    Terminals strategy: 

    Lead terminals strategy leveraging the Safaricom product catalogue and strategic assets. 
    Ensure company market requirements are reflected into the planning of the Vodacom/Vodafone group global product strategy. 
    Develop relevant strategic group initiatives are reflected in local strategic plans. Creating an integrated terminals 
    Lead the terminals planning processes, delivering on time and to a high quality

    New Growth Areas (Fixed)

    Develop, implement, and oversee overarching sales and business development strategy, sales processes, and structure for FFTX
    Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, and services – or new ways of reaching existing markets
    Ensure robust pricing structure in conjunction with Fixed tribe  in line with business value analysis
    Ensure  build up, maintenance and management of a sustainable sales pipeline in order to reach the set revenue targets set for the company in the annual budget.

    Business improvement: 

    Transform the Terminals and Fixed Business end to end. Integration of the full value chain, leading Kenya’s integration into the global strategy. Specific improvement plans regarding terminals Supply & Demand Process, In-stores After Sales Services, Logistics & Buy Back. Portfolio & Commercial alignment to deliver scale 

    Marketing plan: 

    Lead Co-creation of terminals integrated marketing plan for Safaricom across all functional areas and ‘through-the-line’ (i.e. single plan integrating prepay/postpay/VAS propositions, with terminals, with ATL, BTL and base marketing, and sales focus) in collaboration with CBU Data Tribe Lead; Keep this ‘live’ throughout the year, identifying gaps and potential conflicts. 
    Review priorities based on company’s strategic direction, resource allocation and return. 

    Partner Management: 

    Co-lead local negotiations with terminals, accessories and after sales/Logistics services suppliers, ensure integration, alignment and continuity with VPC negotiations in a way that will generate more benefits and profits for the company. 
    Supports special projects when terminals are key enabler to deliver project’s goals. Lead differentiation strategy by reaching better deals regarding Time to Market Advantage, Prices, Product Availability and Inventory management 

    Device Financing:

    Lead the device financing strategy and implementation in collaboration with the CBU, EBU and Finance Divisions to support the 4G penetration agenda for the company and improve NPS.

    Customers, suppliers and third parties

    Strong Collaboration with OEM’s, OTT and Vodacom Terminals Group Marketing and Procurement as well as with Regional Operations regarding all terminals business aspects (Marketing, Supply Chain, After Sales) and CBU, EBU, Finance, HR, Corporate Affairs, Legal, Technology and Productivity – Finance.

    Team Management

    Managing and offering leadership to the Terminals function team 

    Qualifications

    5+ senior experience in marketing/commercial/strategy experience. 
    Detailed knowledge of mobile telecoms and related industries, as well as general strategy issues and problem solving approaches
    Specific knowledge of mobile device value chain and business management in an operational context with device financing an added advantage
    Strong knowledge and experience of Safaricom/Telco operating model or equivalent similar global corporate operation  
    Ability to operate successfully in dynamic, uncertain and challenging environments, and to manage effectively in a matrix organisation
    Creativity in problem solving, with a positive ‘can do’ approach
    Excellent written and verbal communications skills; Strong personal impact and influencing skills 

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Tribe Lead/ HOD – Fixed Broadband

    Tribe Lead/ HOD – Fixed Broadband

    Job Description

    Reporting to the Chief Consumer Business Officer (CCBO), the role holder will be charged with leading the Fixed Broadband business and is also responsible for ensuring this business achieves targeted revenue objectives and leadership in the marketplace. 

    About the role

    The role is responsible for defining and delivering on the Fixed broadband strategy, performance indicators that will ensure great customer experience through seamless end to end customer journeys securing Safaricom as the leading Fixed Broadband provider. The role holder will also shape the brand perception to grow brand love and consideration.
    The role will drive convergence and grow home broadband uptake through development of relevant products and services. The role holder is also expected to drive growth by accelerating the broadband customer base through launching innovative home connectivity solutions, converged propositions, extend coverage profitably and strengthen our customer promise and experience. 
    The role is responsible for delivering a great customer experience to enable Safaricom become the trusted partner of choice for fixed connectivity and solutions. This is achieved through the development of strong partnerships with fixed technology, content & terminal providers to drive acquisition, deployment and superior experience. 
    The Fixed Broadband lead will role model the agile culture & mindsets of a servant leader, creating transparency both horizontally (across Tribes) and vertically (from Management Exco to Squads) and with the wider business stakeholders. 
    The role requires a strong cross-functional collaborator who partners effectively with teams across commercial and technology in the organization with demonstrated deep understanding of broadband technologies and content 

    Responsibilities

    Key accountabilities and responsibilities.

    Owns, formulates for approval from the CCBO the strategy and the development of Fixed product propositions; aimed at ensuring Safaricom is the brand of preference and ensuring differentiation in the market.
    Strengthen the Agile Way of Working as a role model. The primary responsibility of this role is to facilitate, support and motivate your Tribe members
    Develop and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication 
    Drive digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys 
    Embed and grow Customer value management competence and platforms in line with the consumer strategy 
    Forecasting of usage and revenue targets based on identification of innovative ideas for both horizontal and vertical growth.
    Deliver all Fixed revenues as incorporated in the revenue targets.
    Ensure attainment of Fixed connected subscriber, rollout, churn, demand reduction and converged penetration numbers.
    Ensure customer information gaps are identified & determine how they will be filled. 
    Development and delivery of the departmental annual financial plan and ensuring expenditure within approved budget.
    Build talent, motivate and influence others to develop a high performing team.
    Actively monitor team KPI’s and acting to achieve them consistently
    Ensure compliance with AML/KYC laws and regulations

    Below are the key skills and competencies required to be successful in this role:

    Business Know-how

    Uses data and research to make decisions that are competitively and financially robust.
    Balances current and future needs. 
    Thinks and acts like an owner of the business. 
    Acts in line with legal, regulatory, professional and ethical standards

    Domain expertise

    Sufficient subject matter, technical and commercial expertise to lead effectively in the area (or on trajectory to develop within 3-6 months

    Performance orientation

    Performance and outcome driven, “can do” attitude
    Commercial acumen, “feeling for numbers”
    Flexibility and creativity in solving problems
    Sets and achieves challenging goals

    Servant leadership and collaboration

    Highly collaborative, able to create win-win situations
    Visionary – a clear, shared mission that inspires others
    Clear and inspiring communicator
    Builds and develops great teams and culture

    Ready to take on full Tribe accountability 

    Previous experience leading against broad business goals
    Ability to take ownership of responsibilities outside immediate sphere of influence (e.g., legal requirements of delivery)

    Qualifications

    Must have technical / professional qualifications: 

    Degree in Electrical, Electronics, Telecommunication Engineering, IT, or related field
    Work Experience of at least 8 years with leadership role in a busy telecommunications / Service provider environment
    Strong customer focus with proven experience in launching products and delivering against product revenue targets.
    Experience in managing and developing teams
    Strong awareness if market trends, competitive impacts and market opportunities
    Product management experience including managing strategy development and product diversification
    Ability to manage multiple projects in a fast-paced, deadline-driven environment 
    Broadband and GSM experience will be an added advantage

    Apply via :

    egjd.fa.us6.oraclecloud.com