Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Digital Manager Software Quality Assurance Lead Resource & Planning Senior Officer

    Digital Manager Software Quality Assurance Lead Resource & Planning Senior Officer

    We are pleased to announce the following vacancy in the ITPD Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below Reporting to the HOD- IT Planning and Delivery, the position holder Play the lead part in ensuring the success of a Digital Transformation; helping the company to become the leading digital company.
    Roles for the Digital Manager Job

    Lead highly-effective teams, delivering highly available and reliable software for large, critical, and complex systems.
    Embrace a culture of innovation and efficiency in the team
    Recognize team low and high performers and work on coaching them
    Ensure the team is fit for the future when it comes to technology evolution
    Successfully manage digital channels including portals, mobile apps and e-commerce platform
    Capable of running an agile delivery projects with multiple sprints
    Lead DevOps teams to delivery Safaricom digital strategy

    Digital Manager Job Requirements

    7+ years of experience in Software Development Management leading complex technology projects in a fast-paced environment
    BS or MS degree in Computer Science or MBA
    A business and tech-savvy, analytical manager with a verifiable track record of managing and delivering enterprise projects on time and within budget.

    Critical Competencies for Success

    Experience in delivering internet products especially large-scale ecommerce, finance, or related online consumer services
    Experience in developing and managing portals, mobile apps, chat pots and social media integration
    Experience in e-commerce magento platforms is a plus
    Experience in machine learning is a plus
    Experience in successfully delivering projects using agile and DevOps methodologies

    Experience in CI/CD including automated testing and deployments

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  • Manager – International Voice

    Manager – International Voice

    Job description
    We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
    Detailed Description
    Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
    Job Responsibilities

    Monitor and grow incoming voice revenues
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
    Develop effective business cases that clearly justify investment potential for new international voice opportunities
    Monitor and track international calling pricing both locally and international for similar products
    Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
    Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
    Deliver planned footprint rollout for international and regional interconnects
    Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
    Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
    Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
    Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
    Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
    Ensure compliance to ITU-T and ISO guidelines and protocols
    Develop robust framework for international voice services
    Carry out a SWOT analysis to identify potential areas of new business
    Track and note various business models being used regionally and internationally to develop and grow international voice
    Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
    The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
    Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
    Negotiate & effectively monitor international termination rates
    Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
    Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
    Ensure routes identified maximize calling quality
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively track outgoing voice costs
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
    Develop robust and insightful business cases that help demonstrate the more effective cost strategy
    Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively manage international fraud
    Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
    Put in place proactive and progressive strategies to counter adverse OTT impact on voice
    Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
    Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
    Manage Key relations & partnerships
    Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
    Develop an effective framework for monitoring effective partnerships
    Explore new partnership opportunities that create opportunities for growth
    Represent the business at key networking international voice events
    Identify and plan for all known key events touching on international voice
    Attend at least one key networking event annually
    Document and implement learning for the benefit for the business

    Job Requirements

    A graduate with 3-5 years Telecoms industry experience
    Extensive knowledge and a track record in handling international voice matters
    Able to take a holistic view of the business.
    Able to develop strong analytical framework to aid in swift and objective decision making
    Team management skills.
    Have strong business acumen and highly developed commercial experience
    Experience in strategic decision making
    Highly developed interpersonal and communication skills
    High level experience and skills working with stakeholders

  • Internal Auditor Territory Account Manager Administrator Reporting Manager

    Internal Auditor Territory Account Manager Administrator Reporting Manager

    Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
    Roles 

    Plan, conduct and deliver network security audits and information systems audits of business support systems, IT operations, Value Added Services (VAS) systems, and IT infrastructure;
    Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
    Perform audits within an Oracle ERP environment, identifying control deficiencies and providing insight for enhanced utilization of the ERP by the business and promoting continuous improvement through technology;
    Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the area of technology;
    Provide assurance on the effectiveness of tools implemented in the company to address and prevent revenue leakage;
    Provide independent assurance during system implementations in the IT Operations domain;
    Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines;
    Development of relevant continuous auditing routines around key areas of concern / exposure.

    Job Requirements

    Undergraduate degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
    Holder of Certified Information Systems Auditor (CISA) designation. Other qualifications e.g. CISM, CISSP, CRISC, CEH would be an added advantage.
    6 to 8 years working experience in auditing of information systems in a reputable professional audit firm or internal audit environment.
    Experience in leading teams of auditors in successfully delivering IT audit engagements.
    Good knowledge of key applications supporting core business processes.
    Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL database, Unix / Linux / Windows etc.
    Knowledge of information systems governance and security principles, frameworks and practices with an understanding of the concept of risk management.
    Experience in the use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
    Experience in the implementation or use of Continuous Auditing and Monitoring (CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
    Knowledge of penetration testing methodologies. Experience in the execution or supervision of a vulnerability assessment or penetration testing exercises would be an advantage;
    Reliable, proven self-starter with the ability to effectively manage a team.
    Excellent documentation, communication and stakeholder engagement skills.

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