Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Core Network Support RIG Driver

    Core Network Support RIG Driver

    Department Description                             
    We are pleased to announce the following vacancy in the Network and Service Operations Department within Core Network- CS Support Unit Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Responsibilities

    Providing long term CORE NETWORK solutions and support.
    Providing   second line maintenance support & solving more serious problems in the CORE NETWORK escalated from first line maintenance.
    Interface with the supplier of the CORE NETWORK equipment and follow up on escalated problem.
    CORE NETWORK subsystem upgrades and major reconfiguration.
    Develop tools for automation and speed up the maintenance process.
    Ensure high availability in the Core network elements by strict adherence of preventive maintenance schedules.
    Scheduled and documented preventive maintenance.
    Scheduled and documented BCP/DR plans.
    KPI monitoring to ensure adherence to agreed and standard KPI thresholds.
    Clearance of faults received from 1st Line maintenance team.
    Integration of new equipment & new Technologies.
    Configuration changes on existing Network elements.

    Requirements

    University degree in Electrical & Electronics engineering.
    5 years working experience in Telecommunications with at least 2 years’ experience in GSM NSS environment.

    Critical Competencies for success

    Analytical & problem solving skills when handling faults.
    Must be able to work without supervision & meet tight deadlines/schedules.
    Presentation skills required occasionally when initiating the use of new procedures & long-term
    Proactive & self motivated
    Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers.
    Good working knowledge & understanding of CORE NETWORK.
    Good working knowledge on IT and able to write programs.

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  • Program Manager Fixed Data Access Engineer

    Program Manager Fixed Data Access Engineer

    Department Description
    We are pleased to announce the following vacancy in the Project Management Office – PMO Department within the CEO Division. In keeping with our current business needs,we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager – PMO, the position holder will provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for kick off, execution,control and closure of programs and projects;
    Responsibilities

    To develop a formal and comprehensive program delivery plan by integrating and documenting project deliverables , acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes;
    To ensure tool and metrics utilization to track and improve project performance – EPM, MS Project, Sharepoint, Project Initiation Documents (Statement of works,
    Governance Structure, Communication plan, Risk Management Plan;
    To manage program progress by ensuring that activities are executed as planned in order to achieve the project objectives;
    To enforce quality gates during the implementation of projects. This will involve stakeholder engagement, communication management and the use of the Enterprise
    Project Management (EPM) tool through the project life cycle until closure;
    To manage and escalate risks and issues appropriately through the project life cycle;
    To ensure timely CAPEX Utilization& Receipting for all projects within your domain;
    To ensure timely preparation and dissemination of project reports and updates, governance meeting presentations;
    To contribute to the project management knowledge base by sharing lessons learned, best practices, research,appropriately in order to improve the quality of project management services,build the capabilities of colleagues, and advance the profession;
    To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication,and teamwork;To provide leadership support for direct reports which will include but is not limited to interaction at all/senior levels and accountability/oversight/management;To conduct performance appraisal,motivate and train staff in the section.

    Requirements

    Degree in ICT/Business Related field;
    Project management expertise:Certified in PMP or PRINCE;
    At least 4 years’ experience in managing IT projects.

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  • User Experience Specialis

    User Experience Specialis

    Job description
    We are pleased to announce the following vacancy in the Safaricom Alpha Department within the Innovation Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Head of Products the position holder will be the advocate and representative of the people targeted as user, consumers or customers of our products. He/she will help everyone to focus on the Human. They will help to create an understanding and empathy around user needs, stated and unstated, for the entire product team including designers, product managers, and engineers. They will do this by conducting primary research, exploring the behaviors and motivations of the users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. The research will contribute to building useful, usable, and delightful new products and features for people as well as continually innovating on existing products. The findings will be shared to inspire change at all stages of product development through written, in-person and visual presentations .
    Job Responsibilities

    Responsible for the full IoT sales cycle in identifying, qualifying, proposing, winning and implementing large-scale transformational IoT opportunities using the full IoT portfolio.
    Bring a strong understanding of both quantitative and qualitative methodologies, as well as best practices and core principles of great UX, ensuring that any user journey is an outstanding experience. Other things you will be doing
    Lead a user-centered UX process for the team with focus on forming solutions that meet both business objectives and user needs for today, but be a visionary for the future
    Research, understand and identify user needs, problem areas and opportunities and create a possible ideal future for them
    Generate ideas and use ideation tools and techniques for creating strong solutions and possibilities
    Decide on the best possible solution, creating user journeys, flows and wireframes
    Apply visual design craft and polish for handover to engineering
    Prototype to the required level of fidelity in Proto.io, Invision, Principle, Pixate, Framer, Pop, Keynote and other tools.
    Organise and conduct user research and identify what works and what needs work
    Prepare, conduct and present findings of usability testing
    Give and receive feedback in regular design reviews as part of Innovation team
    Contribute to the creation and sharing of UX documentation, brand/design standards
    Facilitate workshops involving key stakeholders, collaboratively producing the best solutions
    Communicate and present your work and ideas in a clear and compelling way to Laymen, Peers and Executives.

    Job Requirements

    5 years’ experience
    Preferred Bachelor or Masters in Human Factors, Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, Information systems or equivalent
    Extensive knowledge of usability and user experience research tools and qualitative techniques (e.g. heuristic reviews, benchmarking, card sorts, tree tests, lo-fidelity prototype testing, interviews, field research, usability testing, UI reviews)
    A strong understanding of relevant technology and digital trends and research experience in multiple digital channels
    Strong analytical mindset and skills, specifically demonstrate excellent problem-solving skills -grid-align
    Attention to detail
    Ability to meet strict deadlines and work under pressure

  • Enterprise Customer Support Principal IP Planning & Design Engineer Principle Officer – Enterprise Insights Workforce Planning Analyst Workforce Performance Analyst

    Enterprise Customer Support Principal IP Planning & Design Engineer Principle Officer – Enterprise Insights Workforce Planning Analyst Workforce Performance Analyst

    Organization Name: Enterprise Technical Support Services
    Department Description
    We are pleased to announce the following Vacancy in the Network & Service Operation Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Enterprise Customer Support Manager – the holder of the position will provide technical support for Enterprise customers and ensure service requests from customers are fulfilled within defined SLA’s. The role holder will also ensure timely service delivery.
    Job Responsibilities

    Address and deliver requested services and assist with general information or customer complaints within defined timelines;
    Perform root cause analysis of reported service requests and incidents;
    Manage escalations from customers and ensure feedback is provided within defined timelines;
    Manage 3rd party vendor(s);
    Provide performance reports and identify gaps aimed at improving services;
    Customer SLA performance reporting;
    Document and review quarterly the processes, procedures and work instructions for Enterprise Service Requests;
    Provide evidence of skill/talent development;
    Maintain certification and accreditation to meet section requirements.

    Requirements

    Degree in Computer Science, Information Technology, Electrical & Electronics Engineering;
    Cisco Certification: CCNA is a must;
    ITIL V3 Certification or equivalent is an added advantage;
    CCNP, CCIP, CCSP, MCSE, RHCA is an added advantage;
    2- 3 years experience in a technical support field in an ISP or Telecommunications Company;
    Experience in current LAN/WAN technologies and Wireless Platforms (3G, WiMax, Fibre, IP MPLS);
    Experience in TCP/IP, LAN, POP3, IMAP, SMTP, Windows Operating Systems, Linux, Unix, Ubuntu & Fedora;
    Experience in managing escalations using defined OLAs & SLAs;
    Experience in managing 3rd Party Vendors;
    Excellent People Skills;
    Problem Solving Skills

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  • IT Solutions Architect Territory Account Manager Driver

    IT Solutions Architect Territory Account Manager Driver

    We are pleased to announce the following vacancy in the IT Planning and Delivery Department  within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description                   
    Reporting to the Senior Manager, Architecture and Design the holder of the position will create technical solutions for business problems, utilizing available IT assets. The role holder will act as the technical subject matter expert on IT systems, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative commercial products and business services. He/She will also act as an Information Technology evangelist to business.
    Responsibilities

    Translate documented business requirements into a technical solution design for implementation;
    Collaboratively oversee the development of the solution as per agreed architecture;
    Provide solution architecture input into all new system tenders;
    Maintain up to date EA documentation;
    Maintain updated IT service catalogue documentation;
    Proactively communicate to business stakeholders on the available IT capabilities.

    Job Requirements

    Degree in Science/computer science/Engineering/Business related.
    Solution Architecture skills ( Advanced level);
    5 years of software development experience in a busy IT development environment, 2 years of which must include experience in systems analysis and design;
    Advanced skills in logical and physical data modeling, relational databases;
    Experience in multiple programming languages and Web services;
    Experience with both UNIX and Windows platforms are necessary;
    Knowledge of networking-TCP/IP, DNS, load balancing;
    Knowledge of security-encryption (SSL), certificates, firewalls, VPN, IPSec, etc;
    Experience integrating products into legacy systems;
    Communication and interpersonal skills;
    Problem solving skills;
    Decision making skills;
    Desire to continually learn new skills
    Experience in cloud and managed services will be an added advantage.

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  • Contractor – Accounts Payables Principal Internal Auditor – Commercial Operations Audit

    Contractor – Accounts Payables Principal Internal Auditor – Commercial Operations Audit

    We are pleased to announce the following Contractor Position in the Finance Operations Department within Accounts Payables Section. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager – Accounts payables the position holder will ensure accuracy and completeness of accounts payables transactions in the financial statements, Reconciliation and processing payments for the suppliers and maintenance of the creditor’s ledger in accordance to Vodafone policies and International Accounting Standards
    Job Responsibilities

    Ensure posting of invoices in the allocated supplier accounts on an ongoing basis.
    Ensure availability & matching of all relevant documents (LPO, invoice, Goods Received Note/ Engineer’s certificate/ Service delivery confirmation, Contract, Quality Control report) before processing documents for payments.
    Ensure that suppliers’ accounts are properly reconciled in preparation for payments by 15th of every month.
    Ensure processing of supplier payments.
    Preparation of Account Payables schedules for internal, interim and annual audits and timely resolution of matters raised from the audit.
    Supplier management end to end for the cluster allocated.

    Requirements

    Honors degree from a recognized university in a financial field.
    Recognized accounting qualification (CPA (K), ACCA)
    Highly computer literate; ability to work without supervision; drive for results
    Have good stakeholder management skills.
    Ability to understand and use of a well-run purchasing and Accounts payable process.
    Understanding of the International Financial Reporting Standards and their application.
    Understanding of the tax requirements for payments made.
    Resolution of issues related to supplier payments on a timely basis
    Ability to relate well with both internal and external customers and work in teams.
    Ability to make use of management reports i.e. Aged creditors balances to take action.
    Keen attention to details
    Ability to work without supervision

    Key Performance Indicators

    All invoices received in the business are posted within 24hours on receipt as per invoices register
    Receipt of all goods/services is confirmed before payments are done, Nil double payment of invoices. Nil invoices without PO.
    Prepare and circulate payment projection by 2nd working day of the month, report by 10th working day the expected payments for the month to CFO & Financial Controller to facilitate Electronic funds transfer.
    Reconciliation & payment of all supplier accounts. Nil reconciling items.
    Follow up on payment approval and successful transmitting funds to bank. Share Remittance Advices with all suppliers.
    Accurate and complete schedules submitted on time for reporting , audit & Implementing and resolving all matters raised from the audit by dates set and agreed

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  • Principal Internal Auditor – Commercial Operations Audit Accounts Departmental Administrator

    Principal Internal Auditor – Commercial Operations Audit Accounts Departmental Administrator

    We are pleased to announce the following vacancy in Internal Audit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager – Commercial Operation Audits, the position holder will drive improvement in the Commercial processes control environment within Safaricom through execution of commercial operation audits as well as proactive risk assessment and recommendations on control issues.
    The position holder will be a business controls specialist within our wider commercial operations, providing thought leadership, and guidance on emerging business risks to realize the overall business objectives
    Job Responsibilities

    Execute audit assignments based on annual Commercial Audit plan that covers processes in Consumer Business, Enterprise Business, Financial services and emerging business ventures.
    Lead audit planning process from audit scoping to announcement to achieve objective led audit scope, timing and staffing for assignment.
    Assure Quality of reporting on audits through quality of report content, validation of audit grading and root cause analysis of issues noted in audits.
    Manage the key stakeholders through the reporting cycle to ensure pragmatic and sufficient control measures are obtained to address the highlighted weaknesses.
    Follow up implementation of tracked audit issues for timely and satisfactory actions by process owners.
    Play an independent assurance role in all strategic company commercial projects ensuring that project risks are identified and mitigated.
    Provide advisory services to stakeholders on controls on new products and services in the company.
    Provide support to other Risk Management processes to ensure that the business risks are adequately assessed and proper mitigation measures put in place

    Requirements for the Commercial Operations Audit Job

    Upper second class degree in a Technical or Business field from a recognized University
    Fully qualified accountant – CPA (K) or equivalent and /or Holder of Certified Internal Auditor (CIA)
    6 years working experience in Internal / external audit specializing in Business processes and/or risk assurance
    High level knowledge of MS Office applications.
    Strong interpersonal skills and ability to communicate with all levels of management.
    Proven ability to lead audits and manage an audit team.
    Working experience in use of data analytic tools in audit process

    Skills

    Ability to use business controls acumen to improve organisation risk management practices.
    Demonstrated ability to conduct process analysis to achieve effective and efficient end to end business processes.
    Ability to effectively communicate to executive levels.
    Proven ability to self-start and effectively manage their own workload to deliver a series of assignment.
    Ability to proactively adapt own style and approach to build rapport and work with others more effectively and maintain strong work relationships and networks.
    Ability to coordinate multiple assignments and prioritize effort and resources on high-value, high impact activities to achieve maximum performance and drive continuous organisational improvement

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  • Treasury – Senior Accountant

    Treasury – Senior Accountant

    Job description
    Senior Accountant Job Responsibilities

    Ensure preparation of daily bank reconciliation of all the bank accounts maintained by the company and implement auto bank reconciliations for all the bank accounts when availed.
    Participate and utilize the auto reconciliations and eliminate manual reconciliation of the bank accounts
    Ensure timely resolution of issues to do with the transmission of data between the bank and download into Oracle application
    Ensure data on actual revenue cash receipts, revenue expenses and capital expenditure is captured accurately to be utilized in the preparation of the cash flow actual for comparison to forecast
    Generation of Electronic Funds Transfer (EFT ) Reports for review on a timely basis
    Ensure timely and accurate monitoring of all payments made to the bank via the electronic payment solution and ensure charges levied are as per contract terms with the solution provider
    Assist Principal Accountant- Treasury on day to day Transactions and correspondence
    Monthly revaluation of foreign denominated bank balances and loans
    Generation of report for all funds put on call by the Treasury section on a timely basis
    Ensure all correspondence for the Treasury section is filed and readily available as and when required
    Ensure that monthly bank charges and interest income prepared for review by Principal Accountant- Treasury and approval by Senior Manager – Treasury & Tax

    Qualifications for the Senior Accountant Job

    Qualified Accountant CPA (K)/CIMA/ACCA/ACA or equivalent with an Honors degree from a recognized university;
    2-3 years accounting experience preferably in an international company
    Preparation of monthly bank reconciliations preferably using automated systems
    Preparation of periodic cash flow forecasts
    Management of cash flows and forecast within Treasury function
    Revaluation of foreign exchange for reporting
    Excellent negotiation skills
    Thorough understanding of the International Financial Reporting Standards
    Submission of accurate, timely and relevant information for statutory and Internal audit purpose
    Demonstrate analytical skills and ability to monitor and explain trends and variances
    Ability to meet strict deadlines
    Working with a computerized accounting system preferably with oracle application.
    Ability to relate well with both internal and external customers and work in teams
    Ability to work without supervision
    Leadership skills and ability to train others and enhance their skills and competencies
    Self- drive for results

  • Principal Officer – Risk Support

    Principal Officer – Risk Support

    Job description
    We are pleased to announce the above vacancy in the Ethics and Compliance Department within the Risk Management Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Senior Manager, Fraud Detection and Analysis, the role holder is the technical lead in the Telecommunications network related projects within the Ethics and Compliance Department and in particular Fraud Management projects. The role provides technical leadership and support.
    Job Responsibilities

    Provide technical leadership and guidance on complex technical reviews related to Fraud and other Risk Management matters ;
    Provide expert advice to support the development of solutions to address emerging GSM network, VAS and Financial services fraud risks;
    Optimize strategies for the identification of potential irregular activities on GSM network, VAS and Financial services;
    Responsible for integration and optimization of automation systems and delivery of key data from GSM network elements to improve detection ability and improve control environment;
    Provide Fraud Management System technical support in conjunction with Technical teams and system vendors for change management requests, upgrades as well as fault clearance within the FMS;
    Active participation in all fraud monitoring initiatives

    Job Requirements

    Bachelor’s degree in Computer Science, Telecommunications or Engineering;
    Certification from a recognized industry body e.g. GSMA, IEEE;
    4-7 years’ experience in a Financial services environment would be desirable;
    Strong technical knowledge of GSM Network and Telco Financial Services business models and processes;
    Advanced skills using SQL, ACL and/ or IDEA.
    Outstanding analytical (qualitative and quantitative) and problem-solving skills;
    Multitasking and prioritization skills required to function in a fast-paced environment;
    Ability to liaise and influence functions across the business;
    Conceptual thinker, ability to wade through data and arrive at conclusions

  • Access Transport Planning Engineer Product Manager MPESA

    Access Transport Planning Engineer Product Manager MPESA

    We are pleased to announce the following vacancy in the Network Engineering Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Manager-Access Transport Rollout, the role holder is tasked with the modeling, planning, design and optimization of reliable transmission systems /networks in support of fixed services (enterprise and consumer) and mobile services back haul requirements.
    Job Responsibilities

    Delivery of timely and quality Transmission Solutions on Fiber, Microwave, Vsat, IPRAN DWDM, GPON etc.
    Plans within the project schedule and with the correct constraints (capacity thresholds, reliability etc.).
    Compilation of topology maps, schematics, Google route, building entry points & floor plans in GIS formats.
    Optimal Transmission design and implementation plans that saves on CAPEX and NOPEX requirements.
    Maintain Accurate Transmission routing plans meeting the service descriptions such as reliability and Redundancy.
    Review of BOQs against the designs for Fiber (FTTB, FTTS), Microwave, IPRAN, GPON, and DWDM Projects.
    Supplier Management, Analysis of Subcontractors quotations & contracts and Process management with SLA setting with Supplier, Subcontractors and other 3rd parties.
    Monitoring capacity threshold per route in line with set KPIs (70%) booking on Links, fiber cores and Ducts.
    Ensure reliability of planned design to achieve accurate, timely and economical plans e.g. performance of link against link design specs once built.
    Ensuring accurate, up-to date database documentation on network planning, design, implementation in addition to capacity planning, Routings, RFIs and fiber core provisioning In TIBCO,Cell base, Map info, atoll, NQMS, OSP Insight etc.
    Schedule periodical audit function of on-ground data against database.
    Follow proper process with Regulators and Government Authorities and ensure accurate records are maintained for Spectrum usage with CA, permits and Way leaves from KehNA, KURA, KRC, County etc.
    Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.

    Requirements

    Degree in Electrical, Electronics, Telecommunication Engineering or related field.
    IP Certification e.g. CCNA, CCNP or CCIE
    Minimum of 6 years’ experience with 2 years specialized role in a busy telecommunications environment–Involved in Strategy Modeling, Planning, Design and Optimization of reliable transmission systems /networks.
    Knowledge in transport/data communication planning design and optimization tools.
    Excellent Analytical skills.
    Excellent Attention to details.
    Excellent Communication and interpersonal skills.
    Excellent Trouble shooting and problem solving skills.
    Excellent Project management and business cases development.
    Excellent documentation and reporting skills.

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