Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Business Internship – Safaricom Internal Audit

Job description
Brief Description
The main aim of the internship is to give the Interns an opportunity to experience and work in the real corporate environment.
Detailed Description

Work closely with the Line managers in the various audit projects/processes.
Assist in planning, fieldwork and reporting on audit assignments.
Assist in preparing Internal Audit weekly reports and other audit operational reports.
Learn follow up of audit findings with relevant teams and ensuring their closure
Assist in administrative duties assigned in the office

Job Requirements

Undergraduate Student in their third or fourth year undertaking a Business Related undergraduate degree or related field in a recognized university.
Qualifications in CPA, ACCA, CISA and CIA are an added advantage
Have proven interpersonal skills and teamwork.
Strong analytical skills.
Excellent communication and written skills.
Good organizational skills.
Good programming skills

October 23, 2024
Manager – Consumer Business Performance

Job description
Brief Description
Reporting To The Senior Manager – Consumer Business Performance, The Position Holder Will Provide Performance And Decision/business Support To The Following Departments In CBU
Segment department by supporting the segment leads managing the key four segments i.e. Mass, Hustler, HVC and YouthProducts and services department by supporting the product leads i.e. Voice and Platforms; M-PESA and special products, Data and messaging
The role will entail developing and maintaining meaningful business reporting to ensure the achievement of annual performance targets. They will build dashboards and reports that will facilitate thorough analysis of outcomes to better understand how well we are meeting our strategic objectives.
Detailed Description

Generate insights and mining of data for purposes of demonstrating opportunities for the product managers
Deliver meaningful, accurate and timely performance reports to the unit against all target measures daily, weekly, monthly and on a YTD basis
Assist the Senior manager in delivering strategic management reports – operations reviews, Board packs, Strategy monthly updates, etc.
Analyze business results and monitor trends. Provide management information and reporting to the Leadership Team, highlighting business performance issues and opportunities
Prepare an annual plan across all revenue and cost lines together with finance that forms the base for CEO targeting
Review of monthly cost centre reports to ensure all costs relate to the period and to the actual department charged
Prepare monthly segment and product profit and loss accounts
Ensure that the processes and procedures used in accomplishing the day to day tasks are documented and aligned to ISO for proper service delivery
Ensure excellentcustomer experience by meeting their business expectations

Job Requirements

Bachelor of Commerce or Economics Degree or relevant degree
Over 2 to 4 years’ experience in financial reporting, forecasting, financial analysis, costing and/or management accounting, coupled with CPA/ACCA/CA Qualifications.
MBA qualification will be an added advantage with high computer literacy
Good analytical skills for decision making and attention to detail.
Sound knowledge of the International Financial Reporting Standards and their application

Additional Details

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB).
University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.National ID/Passport.

October 23, 2024
Manager Content Generation Territory Account Excecutive

Job description
Brief Description
Reporting to the HoD Corporate Communications This position is responsible for development and maintenance of a proactive multimedia news content generation strategy. The role is responsible for ensuring effective delivery and publication of well-crafted corporate narrative ensuring Safaricom derives maximum PR value from business and social investments. The role is also responsible for executing and ensuring high quality and relevant output on external corporate communications, such as Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages.
Detailed Description

Take a leading role in developing multimedia news content for syndicating to external media outlets;
Advise on best practice, identifying key priorities, balancing stakeholder expectations and needs with resources available to deliver effective multimedia news content strategy;
Refine storytelling strategy to ensure the Safaricom story is well amplified and received in public in way that adds to the Net Promoter Score for the business;
Work with internal teams to produce communication that sets the right tone for the company;
Work towards building a positive company image with all external audiences and externally via channels such as LinkedIn, Newsroom, Telegram;
Manage communication for all external facing communication platforms- generating content for Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages and all other channels as may be appropriate;
Identify and influence external stakeholders and clients on strategic messaging;
Analyze communication effectiveness and revise the appropriately planned communication strategies;
Pro-actively provide communication program results to the business and make use of metrics to inform further communication projects;
Formulate various policies and procedures connecting to communications objectives under external platforms;
Produce programs, documentaries films and audio/video products and
Undertake regular training and in-house communication courses for executive leadership.

Job Requirements

Bachelor’s degree in Communication or related field, Political Science, Public Administration, Law and other social sciences; Master’s Degree preferred;
Minimum 3-5 years’ experience in relevant disciplines;
Success in Content Generation and Management;
Editorial Knowledge in publishing and news generation;
Working knowledge of MS Office and
Excellent people management skills.

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

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October 23, 2024
Senior Officer CVM Campaign

We are pleased to announce the following vacancy in the Consumer Value Management Department within the Consumer Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager- – Campaign Management & Capabilities, the role holder will be responsible for driving the CVM (Customer Value Management) strategy though management and execution of Safaricom’s One to One customer marketing efforts, innovating and implementing campaign management tools and ensuring extraction of business benefits from the campaign management capabilities.
Job Responsibilities

Timely design, scheduling, planning and execution of BTL marketing campaigns;
Assume responsibility for accurate campaign configuration to ensure maximum benefit;
Be accountable for all campaign outcomes and should regularly communicate these outcomes with key stakeholders;
Ensure adherence to customer contact strategies and
Ensure campaign program outcomes can be tracked and accountable for correct configuration of campaign tracking mechanisms.

Requirements

Degree in Business, Statistics, Finance, IT or Computer Science;
Deep understanding of Telco billing, data mining and reporting and campaign management tools like NEON, UNICA Campaign, OBIEE, PL SQL, OBIEE, Tableau etc;
Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior;
At least 3 to 5 years Telco experience, with at least 2-3 years running Below The Line marketing actions and campaigns in a Telco environment;
Strong awareness of market trends, competitive impacts and market opportunities;
Achievement oriented, innovative and creative;
Strong interpersonal, people and communication skills;
Highly organized, conscientious and detail oriented and
A high flair for numbers is a must.

October 23, 2024
Administrator Assistant Foundations Program Analyst – Contractor

Organization Name
Risk Management Division
Department Description
We are pleased to announce the vacancy of Administrator within the Risk Management Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Executive Assistant – Risk Management the position holder will provide administrative support to the Heads of Departments and general administrative role to Division.
Detailed Description

Manage the HOD’s office and diary/calendar – responding to all enquiries, correspondence both telephone and written directed to HOD’s offices.
Book meetings on behalf of HOD’s (both Internal & External) in liaison with concerned parties.
Review the departmental cost centre reports and notify the respective HOD’s office on expenditure trends.
Organize and co-ordinate all logistics for HOD’s meetings (both internal & external) e.g. Teambuilding by providing administrative support.
Prepare and consolidate of all section reports and presentations to be made by the HOD’s e.g. Annual reports, weekly management report.
Manage department stationery budget.
Raising all purchase requisition through oracle and following up on payments to suppliers approved by the heads of departments to ensure prompt payment once the services offered/ delivered.
Systematic filing of paper & electronic records.

Job Requirements

Degree in business related/secretarial studies preferred
Diploma in secretarial studies a definite advantage
At least 2yrs experience as PA or office administrator.
Experience in working in a big busy financial organization,
Good communication skills (written & spoken English),
Team player,
Excellent organization skills.

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB).
University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
National ID/Passport.

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October 23, 2024
Assistant Foundations Program Analyst – Contractor Project Manager Analyst- Benefits Realization Resource Centre – Intern Head Of Department- Enterprise Risk Enviromental Management & Sustainability Intern Senior Software Engineer Ecommerce User Experience/user Interface Specilaist

Department Description
We are pleased to announce the following Contractual position in Corporate ResponsibilityDepartment within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Foundations Programs Analyst, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, communications and data analysis and ISO integration activities (ISO 26000)
Detailed Description

M-PESA Foundation website revamp and launch
Continuous uploading of content for Safaricom & Mpesa Foundation Websites.
Ongoing employee engagements
Collating all the required information for the Foundations digital assets
Support the Foundation in Public Relation and Communication activities for both print and digital assets
Support the ongoing Foundations automation process by identifying the required information and availing it to the automation team
Support the documentation and implementation of the implementation for the 2018-2021 Foundation strategy.
Assisting the Monitoring and evaluation team to update the project database
Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in
ISO integration activities (ISO 26000)

Job Requirements

A degree in Communication and Social Sciences
Good understanding of development Communication in print and digital media
Proven experience of relevant IT systems including MS Office, excel
Experience of producing coherent reports to include statistics and graphical analysis of information.
Ability to carry out some data analysis would be highly advantageous.
Conceptual thinker, ability to wade through data and arrive at conclusions
Strong communication skills – written and verbal – with graphs and trends for ease of understanding
Multitasking and prioritization skills required to function in a fast-paced environment
Professional presentation required.
Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times
Ability to work under tight timelines and deliver accurate results

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 23, 2024
Merchant Onboarding Support Contractor Customer Experience Assesor Contractor Manager Government Relations

Department Description
We are pleased to announce the following Job vacancy-Contractor- in the Merchant Payments Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Merchant Onboarding Manager -Merchant Payments, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
Detailed Description

General Administrative support for the Acquirer & Merchants
Ensure achievement of 100% SLAs on Merchant processes
Liaise between Safaricom, Merchants, acquirers, and regional sales teams
Provide back-up for Merchant customer acquisition activities
Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities
Provide administrative support in Activating & support to recruited merchants
Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets
Communicate on issues of non-compliance/irregularities to Partners
Ensure prompt & efficient set up of acquired/new Merchant outlets and business Partners
Ensuring that Merchant in the regions achieve transaction value targets
Facilitate attendance to walk-in customers
Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants
Preparing correspondence on internal and external requests
Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested

Job Requirements

Degree in a Business Administration related field
Intermediate knowledge of business finance principles is essential.
Highly results and performance oriented
Excellent team player with good management skills.
Excellent Negotiation/Influencing and Presentation skills

Additional Details
Demonstrated record of handling Merchants in various touch points.

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October 23, 2024
Acquisition, Capability And Talent Intern Dealer Support – Intern M-Pesa Agent Support – Intern

Department Description
We are pleased to announce the following internship opportunities in the Talent Acquisition & Capability Management department within Resources Division. The main aim of the internship is to give on-going university students an opportunity to experience and work in a real corporate environment.
Brief Description
Reporting to the Senior Manager – Talent & Resourcing, the role holder will be exposed to several key areas and roles.
Detailed Description

Manage low level department programs
Provide project management support for department activities
Records Management
Reporting and Analytics
Track calendar of departmental activities
Event Management
Running resource center
Liaise with consultants on specific workshops and programs
Manage relationships with departmental external providers
Provide coordination support during departmental & divisional activities
Participate in ongoing Talent programs

Job Requirements

Under – graduate student (On-going) in the Human Resource field – Indicate your year of study and expected Graduation date on your CV
Hands-on experience in use of Microsoft Office applications especially MS Excel
Proactive, confident, energetic with the ability to work under pressure to tight schedules/deadlines and monitor and follow up on all actions taken
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills
A proven team player with excellent communication and interpersonal skills
Good command of written & spoken English
A strong sense of self drive, initiative, integrity and a sense of humor

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 23, 2024
Resource Centre – Intern M-Pesa Agent Support – Intern Acquisition, Capability and Talent Intern

Brief Description
Reporting to the Officer Resource Center Operations, the position holder will provide support in the management of the resource center including acquisition, accessioning, processing, classifying, cataloguing and shelving of resource center materials. To provide resource center patrons with relevant information and services regarding current and future resourcesDetailed Description

Manages the Resource Centre daily operations – acquisition, accessioning, classification, cataloguing
Display Management- Layout and organization of the collection on the shelves according to classification number
Circulation- Ensure safe and timely delivery and return of resources to the staff in outer offices and /or in field while monitoring costs
Library Resources and User Database maintenance
Resource Centre Reporting

Job Requirements

A currently Ongoing Undergraduate Student in Library Information Science from a recognized University
Experience in Library System management will be an added advantage
Good communication skills (written & spoken English)
Excellent organization skills
Team player

Additional Details
PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA TOWN
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 23, 2024
M-Pesa Product And Services – Intern M-Pesa Bulk Payments Products Manager – Jr Customer Experience Executive – Retail Care Desk Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.
Detailed Description

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review and update credit and loan files.
Handle customer complaints and take appropriate action to resolve them. Third line support.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
Working with Lenders to design underwriting policy.
Work handy with lenders, platform owners and create mutual business relationship.
Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
Act as a liaison between the merchant, Agents, consumer and the lending institution
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information

Job Requirements

A currently Ongoing Undergraduate Student in Business Administration from a recognized University
Project Management skills are an added advantage
Attention to detail with good organizational, planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
Interest in launching a digital product/platform would be preferred

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
Request of Internship (official document) from the University or Transcripts
Copy of your National ID/Passport

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October 23, 2024