Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Principal, Technology Security Assurance Officer Customer Retention Executive Contractor Territory Account Relationship Manager SME

We are pleased to announce the following vacancy in the Security Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager, Technology Security – Architecture, Design & Assurance, the position holder will support the Technology Security Assurance roles as required by the business.
Job Responsibilities

Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Safaricom’s systems/infrastructure
Ensure all new and existing systems/products/services comply with Safaricom’s security policies & standards and other industry best practices e.g. ISO27001, PCI, GDPR etc.
Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
Define technology security metrics and report periodically on security compliance across all networks/systems
Develop a monthly scorecard for each department based on how well they are performing in terms of Technology Security compliance
Research on new threats/technologies/vulnerabilities/security design principles etc.

Requirements

Degree in Electrical Eng/Computer Science/Information Technology or other relevant Technical Degree
Advanced professional information security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OSCP are preferred
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Certifications in the use and administration of security tools e.g. Firewalls/IDS/Antivirus/Ethical Hacking tools
Certifications in Virtualization Technologies e.g. VMware, HyperV, EMC, Cisco UCS.

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October 23, 2024
Senior Manager, Regional Sales Agribusiness Sales and Distribution Manager Human Resource Business Partner-Technology Principal Officer – Financial Planning & Analysis

Job description
Brief Description
Reporting to the Head of Department – Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.
Detailed Description

Effectively implement market penetration strategy in the trade
Acquisition of new customers.
Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
Grow Right Execution daily scores for the region month on month
Assistance with the change management process within the teams and thebusiness
Ensure all revenue targets are achieved
To ensure all agent outlets are consistently audited
Ensure branding of Agent outlets as per Safaricom standards.
Develop sales programs aimed at swift and efficient market penetration.
Drive the People and Performance Management agenda within the team.
Ensure effective and efficient reporting is done within the teams/market

Job Requirements

Degree in a business related discipline
Must have at least 5 years working experience in a sales environment, of which 2 years should be in distribution
Excellent knowledge of Safaricom products and services
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
Mentoring and coaching skills/experience
Excellent interpersonal skills
Leadership skills
Problem solving and decision-making skills

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October 23, 2024
Brand Experience Contractor IT Internship – Safaricom Internal Audit

Brief Description
Reporting to Manager – Segment Assets, the position holder will Work with the brand experience and research/consumer insights to translate actionable consumer insights and sentiment, into the targeted delivery of segment assets that are customer focused to ensure that the business continually grows its market share within relevant consumer segmentsDetailed Description

Creation of a filing system for the archival of receipts, PR’s and PO’s for assets and events
Working with departmental administrator in raising Purchase Requisitions for assets including but not limited to BLAZE BYOB, Safaricom Jazz, Chapa Dimba na Safaricom etc.
Shadowing segment assets team and supporting in the delivery of the BLAZE Be Your Own Boss Youth Asset
Working with brand the activations team to give visibility to and sell key youth products at BLAZE Be Your Own Boss events i.e. Content Pass and BLAZE Bundles
Reporting back to the segment assets and segments team on the performance of key products against KPI’s at each asset event
Working with segment assets team and agency to assist in the management ofmentors and key talent during the summits and creation camps.
Sourcing and gathering data that can be translated to actionable insights for the marketing, products & segments teams, as well as any other departments that would require research guidance.
Obtain in-depth competitor information by research field visits & visiting operator outlets and subscribers.
Project manage key research projects that touch on the brand, from NPS, the brand and other Ad Hoc research projects.
Proactively seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards
Uses knowledge of products, technology, process, systems and policy to solve problems and/or offer recommendations on the way forward for the brand, product, service or experience

Job Requirements

A University Degree in Business & Commerce
Customer facing experience
Should be curious and eager to learn
Ability to communicate and present accurate detailed reports to Senior Manager – Assets and Sponsorships & Manager – Segment Research
Ability to follow up on implementation of recommended action plans
A cordial working relationship with key stakeholders within the organization that you interact with regularly
Clear interest in brand assets, market research and people.
Strives to be a though leader through self-written POVs & publications.

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

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October 23, 2024
Regional Account Manager

We are pleased to announce the following vacancy in the Vodafone Global Enterprise (VGE) section of the Large Enterprise and Public Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Detailed Description
The role holder will be focused on nurturing Mpesa and IPS accounts to profitable and long-term revenue growth, building deep and trusting relationships with senior officials of those services and agencies and growing customer satisfaction. The role also requires the building of effective networks and relationships internally to ensure effective service delivery, assurance to protect renewal of existing business and identification of new sales opportunities.
The Regional Account Manager will also help to build and sustain C-level customer relationships as well as promote International Public Sector presence within the local OPCO and partner teams to secure resources in order to win new business and manage existing accounts.
Key Accountabilities

Ensure delivery of all financial targets for SSA
Establish appropriate relationships with Vodafone customers and leverage those relationships to win new business
Ensure virtual team works collaboratively with all other functions within Vodafone to drive the Vodafone Global Enterprise agenda and ensure alignment
Work with OpCo corporate sales areas and customer fulfilment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers
Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/ influencers up to C-Level
Support new product, services and mobile solutions into account. Work in partnership with customer fulfilment and pre and post sales areas to ensure seamless introduction of new product services and propositions to accounts
Represents Vodafone at round tables and other networking events organized by IPS and the accounts supported by IPS and other relevant departments in the region
Represents Vodafone at round tables and other networking events organized for MPesa accounts in the region
Responsible for developing and maintaining relationships with named IPS accounts in the region
Responsible for developing and maintaining relationships with MPesa accounts in the region
Lead opportunities across national and regional account teams managing the resources across bid management, solutions, finance and legal teams
Introduce new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers. Understand up front through engagement at the right business level the customer’s strategic and operational issues.

Job Qualifications:

Possesses successful regional and or global accounts/enterprise solution sales experience.
Demonstrated ability to influence at C-level
Experience working within an international and distributed team.
Able to travel 50% of the time, with considerable international travel.
At least 5 years of experience working for a telecommunications company.
Must have lived and worked abroad or worked in a regional account management role for a large amount of time.

October 23, 2024
Manager – Area Sales Agribusiness Sales And Distribution Manager Retail Sales Executive Contractor

Job Description

We are pleased to announce the vacancy for an Area Sales Manager Regional Sales within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Senior Manager-Regional Sales the position holder will be in charge of effective management of agents & sub-agents in the assigned area, growing the agents/sub-agents business to ensure availability of M-PESA services in the area at all times. Indirect generation of sales revenue through effective management of Safaricom Business and Dealer distribution in the assigned area.
Job Responsibilities

Grow Sales within the Area by developing innovative ways of increasing/growing airtime sales, Mpesa Float availability and terminal sales at the Point of Purchase; Value added services and connections
Executing to Win through Embedment of Safaricom effective execution daily (SEED) practices towards best in class execution of Trade activities.
Indirect generation of sales revenue through effective management of Safaricom Business in the assigned area
Effective implementation of distribution strategy in the trade to achieve availability and grow sales within the assigned area.
Ensure achievement of set sales and usage targets i.e. Monthly, quarterly, semiannually or annually.
Prepare, plan and execute Area Sales programs aimed at market penetration
Ensure shops are well branded according to Safaricom standards & ensure stores are well stocked and sell at recommended sales prices.
Effective implementation of market penetration strategy in the trade and distribution of all Safaricom products within the territory
Route mapping and route coverage monitoring of sales team while conducting marketing intelligence.
Coaching and Capability development for the sales team

Qualifications
Job Requirements

Degree in a business related field.
Must have at least 4 years working experience in sales and distribution, of which 2 years must be in leading a sales team in sales growth and revenue generation.
Exceptional leadership and people management skills
Excellent knowledge of Safaricom products and services.
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Professional Sales training will be a strong advantage
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
Mentoring/coaching skills/experience

Additional Details
Please note these vacancies are countrywide

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October 23, 2024
Reporting Analyst Agribusiness Sales and Distribution Manager Manager – Area Sales Retail Sales Executive Contractor

We are pleased to announce the following vacancy in the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Manager Reporting in the Resource Planning & Reporting department, the job holder will be responsible for data extraction, data Integrity checks, reports generation and analysis to support the divisional management decisions.
Job Responsibilities

Generate accurate reports as per set timelines & analysis on performance trends by liaising with other sectional stakeholders to relate Contact Centre metrics to other business measures, to identify interaction drivers and other useful insights for decision making
Provide and manage efficient feedback mechanisms from users of reports and Management Information Systems;
Predictive analysis of the focus areas giving insights on performance/process/product improvements;
Drive the automation of daily routine reports;
Liaise with the rest of business to get the necessary data for analytical purposes & Ensure all Customer Management reporting requirements are fully met before go-live of new Systems, products, processes & services;
Follow up on faster resolution of issues during Customer Management reporting systems downtimes with IT support partners;
Consistently interrogate data to confirm accuracy and completeness from the various data source while Identifying any integrity issues/gaps and follow-up for resolution with the relevant teams within the set SLAs and;
Efficiency in Management Information Systems reporting by periodically improving on data retrieval and storage with IT.

Qualifications

Degree from a recognized university, preferably a degree in Mathematics (operations research), Statistics, Finance, Accounting, Economics, Computer Science & IT. An advanced degree highly preferable;
Two year’s experience in database & programming languages i.e SQL, Python, R Analysis
Two year’s experience in Web Development Languages i.e PHP, HTML, Java, Ruby, C++
Two year’s experience in using visualization tools i.e Tableau, Power BI, Qliksense
At least 3 years working experience in telecommunications industry and with additional experience in the reporting/workforce team of at least six months.
Detail oriented and able to ensure the highest level of accuracy in data mining, analysis and feedback;
Strong System savvy and willing to try new ideas and problem solving approaches;
Strong analytical skills with a strong capability to develop and analyze complex data sets and understand their significance to customer care; and
Good interpersonal skills and ability to work in a team.

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October 23, 2024
Sacco Risk & Compliance Officer

Reporting To: Internal Audit Manager
The Risk and Compliance Officer will have primary responsibility for ensuring that the Sacco complies with its outside regulatory requirements and internal policies as well as assist in the execution of compliance, fraud, and risk assessments by identifying the key risks and assessing mitigating controls to determine the risk profile of the Sacco.
Job Responsibilities

Risk Register: Maintain a risk register based on the identified applicable laws and regulations, fraud schemes, and AML considerations.
Controls Catalogue: Based on review of procedures and walkthroughs, maintain an inventory of internal controls and map them to key risk areas.
Issues Management: Track the progress of remediation of control weaknesses identified by Internal Audit, self-testing, or controls assessment.
Risk Assessment: Assist in the execution of the corporate compliance, fraud, and risk assessments by identifying the key risks and assessing mitigating controls to determine the risk profile for the organization.
Risk Monitoring: Assist in the development and monitoring of key risk indicators (KRIs) that are mapped to various risks to determine elevations in risk and proactively implement risk mitigation measures.
Emerging Risks: Identify emerging risks that present new regulatory, fraud, or money laundering risks. This includes risks associated with new products and services, customer types, geographies, and channels.
Data Analytics: Coordinate the collection of risk information from source systems, departments, and reporting, analyze the data and apply to various key risk areas to update the risk profile.
Policy and Procedure Maintenance: Provide assistance to in developing and updating policies and procedures by enforcing document standards.
Compliance: Perform compliance audit and ensure adherence to all internal operation and evaluate all procedures to maintain accuracy with all internal standards.
Guide on emerging operational, legal and regulatory compliance matters.
Audit Plan: Assist in the design and documentation of all audit plans
Reporting: Preparation of all reports according to established procedures and monitoring of all corrective actions according to industry standards.
Analyze all audit results and implement all necessary actions to resolve all compliance issues and interpret all complex regulations to ensure adherence to same.

Qualifications

A Degree in Commerce / Accounting/ Business Administration or any other related field;
ICPAK membership and a minimum of 3 years relevant experience.

Key Skills

Demonstrate strong knowledge of risks identification, assessment, and management frameworks.
Strong knowledge of control frameworks and the ability to design and evaluate effectiveness of controls embedded within business processes.
Knowledge of the risk and governance standards.
Computer literacy skills – MS Office applications.
Strong Interpersonal/formal communication (oral and written) skills.
Integrity & ability to uphold professionalism.

October 23, 2024
Principal Officer Inventory Management & Planning Business Performance Analyst Manager – Order fulfillment & Delivery Assurance

Role Purpose:
This role manages the Company’s Revenue Stream to meet company objectives through the integration of inventory plans into the sales and promotion by forecasting activities associated with customers and products; create and maintain forecast models for the customers; incorporate business intelligence into planning; plan for stock replenishments for new and existing products, manage inventory levels, & eliminate obsolescence and meet or exceed customer order fill rates.
Key responsibilities

Develop & implement inventory systems capable of management of decentralized stock management with multi-hub, stock receipt, transfer & order processing portability.
Inventory planning through demand forecasting based on past sales trends, promotion activities & new product launches.
Ensure optimum use of warehouse space through robust inventory management practices & effective product replenishments.
Manage decentralized inventory planning across all the hubs in liaison with hub manager to ensure company inventory policy is complied with.
Identify and resolve supply exceptions by expediting stock replenishment orders, re-allocating existing inventory and establishing safety stock parameters.
Work closely with the Operations and customer service to ensure target order fill rates are being met for daily customer orders.
Monitor receipts and transfers ensuring timely delivery and availability of product as well as in accordance with the inventory plan.
Planning for any grouping of product, customer, geography or channel to market to meet demand plans. Plan in units, sales values, or costs
Improve business performance through lower supply chain and operating costs, faster cash-to-cash cycle times, and higher customer service levels.
Improve planning and scheduling and resolve potential long-range capacity issues before they become crises.
Continuous assess warehouse requirements & advice management when to plan for expansion or reduction in line with business growth strategy. Align demand to performance to avoid wastage.
Quickly simulate impact of demand and supply changes on profit, service levels, and deployment strategies
Develop business processes that include practices and procedures for demand planning, supply planning, reconciliation and integration of demand, supply financial, and new product plans.

Job Qualifications

Minimum 5 years working experience in Supply Chain environment, of which 3 years should be in Supervisory Role.
Experience with the distribution/inventory management.
Excellent analytical and communications skills.
Prior experience applying supply chain principles including procurement, sourcing, inventory management and logistics.
Must possess strong leadership skills and be well organized, self-motivated, focused on meeting deadlines and able to multitask within a fast-paced environment.
Demonstrated ability to support and interact effectively with other core business functions (Sales, Product Development, Distribution and logistics).

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October 23, 2024
Senior Manager, Regional Sales

Job description
Brief Description
Reporting to the Head of Department – Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.
Detailed Description

Effectively implement market penetration strategy in the trade
Acquisition of new customers.
Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
Grow Right Execution daily scores for the region month on month
Assistance with the change management process within the teams and thebusiness
Ensure all revenue targets are achieved
To ensure all agent outlets are consistently audited
Ensure branding of Agent outlets as per Safaricom standards.
Develop sales programs aimed at swift and efficient market penetration.
Drive the People and Performance Management agenda within the team.
Ensure effective and efficient reporting is done within the teams/market

Job Requirements

Degree in a business related discipline
Must have at least 5 years working experience in a sales environment, of which 2 years should be in distribution
Excellent knowledge of Safaricom products and services
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
Mentoring and coaching skills/experience
Excellent interpersonal skills
Leadership skills
Problem solving and decision-making skills

October 23, 2024
Brand Experience Contractor

Job description
Brief Description
Reporting to Manager – Segment Assets , the position holder will Work with the brand experience and research/consumer insights to translate actionable consumer insights and sentiment, into the targeted delivery of segment assets that are customer focused to ensure that the business continually grows its market share within relevant consumer segments
Detailed Description

Creation of a filing system for the archival of receipts, PR’s and PO’s for assets and events
Working with departmental administrator in raising Purchase Requisitions for assets including but not limited to BLAZE BYOB, Safaricom Jazz, Chapa Dimba na Safaricom etc.
Shadowing segment assets team and supporting in the delivery of the BLAZE Be Your Own Boss Youth Asset
Working with brand the activations team to give visibility to and sell key youth products at BLAZE Be Your Own Boss events i.e. Content Pass and BLAZE Bundles
Reporting back to the segment assets and segments team on the performance of key products against KPI’s at each asset event
Working with segment assets team and agency to assist in the management ofmentors and key talent during the summits and creation camps.
Sourcing and gathering data that can be translated to actionable insights for the marketing, products & segments teams, as well as any other departments that would require research guidance.
Obtain in-depth competitor information by research field visits & visiting operator outlets and subscribers.
Project manage key research projects that touch on the brand, from NPS, the brand and other Ad Hoc research projects.
Proactively seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards
Uses knowledge of products, technology, process, systems and policy to solve problems and/or offer recommendations on the way forward for the brand, product, service or experience

Job Requirements

A background in business & commerce
Customer facing experience
Should be curious and eager to learn

Additional Details

Ability to communicate and present accurate detailed reports to Senior Manager – Assets and Sponsorships & Manager – Segment Research
Ability to follow up on implementation of recommended action plans
A cordial working relationship with key stakeholders within the organization that you interact with regularly
Clear interest in brand assets, market research and people.
Strives to be a though leader through self-written POVs & publications .

Reporting to Manager – Segment Assets , the position holder will Work with the brand experience and research/consumer insights to translate actionable consumer insights and sentiment, into the targeted delivery of segment assets that are customer focused to ensure that the business continually grows its market share within relevant consumer segments
Detailed Description

Creation of a filing system for the archival of receipts, PR’s and PO’s for assets and events
Working with departmental administrator in raising Purchase Requisitions for assets including but not limited to BLAZE BYOB, Safaricom Jazz, Chapa Dimba na Safaricom etc.
Shadowing segment assets team and supporting in the delivery of the BLAZE Be Your Own Boss Youth Asset
Working with brand the activations team to give visibility to and sell key youth products at BLAZE Be Your Own Boss events i.e. Content Pass and BLAZE Bundles
Reporting back to the segment assets and segments team on the performance of key products against KPI’s at each asset event
Working with segment assets team and agency to assist in the management ofmentors and key talent during the summits and creation camps.
Sourcing and gathering data that can be translated to actionable insights for the marketing, products & segments teams, as well as any other departments that would require research guidance.
Obtain in-depth competitor information by research field visits & visiting operator outlets and subscribers.
Project manage key research projects that touch on the brand, from NPS, the brand and other Ad Hoc research projects.
Proactively seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards
Uses knowledge of products, technology, process, systems and policy to solve problems and/or offer recommendations on the way forward for the brand, product, service or experience

Job Requirements

A background in business & commerce
Customer facing experience
Should be curious and eager to learn

Additional Details

Ability to communicate and present accurate detailed reports to Senior Manager – Assets and Sponsorships & Manager – Segment Research
Ability to follow up on implementation of recommended action plans
A cordial working relationship with key stakeholders within the organization that you interact with regularly
Clear interest in brand assets, market research and people.
Strives to be a though leader through self-written POVs & publications .

October 23, 2024