Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Change Enablement Engineer

    Change Enablement Engineer

    Detailed Description

    Reporting to the Senior Manager, Service Delivery & Governance, the position holder will be responsible for verification, approval, scheduling and reporting on Change Management activities within the Technology Division

    Job Responsibilities

    Responsible for Development and Maintaining Reporting dashboards.
    Responsible for implementation and supporting agile change Management initiatives – Continuous Integration, Continuous delivery, DevOps & cloud deployments.
    Automation of change management activities
    Responsible for agile change management tools 
    Ensure compliance to Change Management policy and procedure.
    Conduct sensitization of change management policy and processes to Safaricom Technology Staff, relevant Safaricom business units, vendors, contractors and managed service providers.
    Create Standard Change Request (SRD) templates for standardized changes
    Identify requirements for agile Change Management stakeholders 
    Define, Report & Monitor Key Performance Indicators (KPIs) for agile change management squads, changes and releases
    Develop agile Change Management Standard Operating Procedures (SOPs)
    Develop Agile change management dashboards and reports to aid in decision making
    Automate change management activities & tasks
    Identify Agile change Management process gaps and implement improvements
    Vet changes presented to the Change Management team to ensure compliance to Safaricom change policy. 
    Participate in CAB meetings to ensure all details listed in the change assessment form are tackled. 
    Approval of all changes presented to Change Management team within schedule
    Digitize Change management process sensitization, new employee on boarding and awareness. 
    Broadcast all approved changes to the CAB, key Customer Management contacts and other related stakeholders. 
    Report on metrics for monitoring & reporting Change Management. 
    Maintain database of key change management documentation i.e. process templates and change request sign offs.
    Represent change Management team in DevOps and Agile teams’ engagements and ceremonies
    Identify, Implement, Maintain & Support Agile & DevOps change management tools
    Drive adoption of agile Change management & DevOps ways of working
    Support implementation of a Configuration Management Database (CMDB)
    Monitor changes in Configuration Items to detect unauthorized changes on the infrastructure.

    Qualifications

    Honors Degree in Engineering/Computer Science/Information Technology
    ITIL 4 Foundation certification
    SCRUM Foundation certification
    Experience in Robotic Process Automation
    Experience in Report Dashboarding and Automation
    Experience in DevOps, Pipelining, Continuous Integration and Deployment
    1-2 years of experience in Telco or Digital Service Provider environment
    Good report writing skills (High level and Technical)
    Good communication skills
    Good project management skills

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Cluster HR Lead, Corporate Functions

    Cluster HR Lead, Corporate Functions

    Job Description

    Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for Corporate Function Clusters. The role will analyze and identify internal and external business factors to create insights and guide decisions that drive performance across the functional areas through exemplary people & organisational practices. The role holder will facilitate delivery of the people plans for Corporate Function Clusters in support of Safaricom’s strategic objectives. They will also focus on organisation effectiveness, talent management & building capabilities.

    Responsibilities

     Key Responsibilities and Decision Ownerships 

    Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
    Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
    Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
    Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
    Work collaboratively with Corporate Functions’ Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
    Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
    Accountable for the support and delivery of Corporate Function Clusters functional organizational design and change in conjunction with business leaders. 
    Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
    Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
    Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
    Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
    Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
    Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in driving for performance. Ensure communication processes are working effectively within the business area.
    Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc.) to ensure seamless customer experience for Leaders, People Managers and Employees.
    Provide leadership to HRBPs and CoE dedicated resources. 

    Qualifications

    Must have technical / professional qualifications: 

    At least ten (10) to fifteen (15) years’ knowledge and experience in a relevant field.
    Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
    Member in good standing of a recognized professional body. 
    MBA or relevant Master’s degree is an added advantage. 
    Demonstrate competence in more than 3 HR technical functions
    Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
    Astute leadership skills: leading others and peers with ability to work in a matrix environment.
    Experience working with corporate client groups with multiple stakeholders
    Proven track record of managing programmes including change project management in a complex organization.
    Possess high professional and ethical standards.
    Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
    Experience of working with corporate client groups.
    Superior business understanding, with the ability to leverage technology to solve business and technical issues.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • M-Pesa Africa – Senior Manager: Service Operations Cluster HR Lead, Channels and Consumer Business Manager – Enterprise Cloud and ISP Solutions Revenue Assurance Analyst

    M-Pesa Africa – Senior Manager: Service Operations Cluster HR Lead, Channels and Consumer Business Manager – Enterprise Cloud and ISP Solutions Revenue Assurance Analyst

    About the Role

    Reporting to the Chief Technology Officer, the Senior Manager – Service Operations is accountable for ensuring delivery of value to customers across M-Pesa Africa markets (end to end operational service), ensure service failover mechanisms, achievement of the service levels captured in SLAs/OLAs with suppliers. They provide operational support, guidance and oversight to M-Pesa deployed markets, accountability for continuous service improvements of all M-Pesa Africa Services operated by IT Services and external partners to deliver agreed service levels at lowest possible costs, budget management reporting and control.

    Responsibilities

    Impact on the business 

    Provide a stable and reliable M-Pesa service according to agreed service levels to the business and customers, through a transparent and simple Operating Model
    Define and manage the working relationships with all support partners including Group Technology Operations, Software Suppliers, System Integrators, Support & Operations Service provider, Local Markets, Partner Markets and other 3rd party suppliers with a goal of delivering a cost effective and high quality M-Pesa Mobile Payment service proposition
    Participate in the decision-making process and prioritisation of deployments across the M-Pesa Africa Payment Services landscape
    Drive operational excellence by efficient support and operations processes, methodologies and best practices in an efficient setup across all organisations 
    While failure will undoubtedly occur, the role holder needs to deliver failover mechanisms that allow service to resume quickly or even avoid service interruption in order to deliver 99.99% service availability.

    Customers, supplier and third parties 

    Deliver value to customers across MPA markets, aligning with the needs of the customer.
    Manage and steer the performance of internal and external partners using benchmarking and KPIs. 
    Build strong relationships with the chosen service providers and guide/coach service providers for problem resolution of complex cross functional issues where identified. 
    Design a robust support setup with software suppliers and system integrators. 
    Drive the implementation and own the end to end SLA and OLAs through the whole support organization including Vodacom IT, other Vodafone and Vodacom internal suppliers, local markets and external service providers

    Leadership and teamwork 

    Implement Agile principles and methodologies into a team’s operational processes wile working within Agile Release Trains
    Build strong relationships with senior stakeholders within the Vodacom Group, Mpesa Africa Team, the local markets, and strategic suppliers 
    Build an organisational setup based on speed, simplicity, trust, and clear accountabilities 
    Focus to maintain key strategic skills and transfer transactional/executional task to the appropriate support parties
    Coach the team towards the organisation mission

    Innovation and change 

    Create ways of working to maximize the use of the Mpesa Africa deployment & operations team by ensuring that the team do not compensate for supplier deficiencies
    Identify and realize cost saving potentials driven by a joint continuous improvement programme with the M-Pesa Africa team and the chosen service providers

    Qualifications

    Apply if you have: 

    Science, Technology, Engineering or Mathematics (STEM) undergraduate degree. 
    10+ years of experience in the operations of large-scale, Online Transaction Processing and high volume complex enterprise web and banking grade systems and services across multiple geographies. 
    Agile certification is a must 
    Proven track record of implementing appropriate solutions for complex operational scenarios
    ITIL Qualified ideally to Practitioner level
    Proven ability to develop and deliver on IT strategies
    Proven experience in customer/vendor relationship management
    Proven Exco level engagement/influence and delivering compelling presentations
    Budget and Cost Management experience is a must for this role.

    We are happy if you have

    Experience of working within a multi-national team and serving customers from multiple countries would be of benefit
    Experience of working in an agile environment will be beneficial

    Our commitment to you

    A fair and unbiased selection process
    A robust  total reward scheme 
    Dedicated support and mentoring/coaching 
    An opportunity to work with passionate life-long learners
    An opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Channels Planning and SRE Engineer

    Channels Planning and SRE Engineer

    Brief Description

    Reporting to Delivery & Support Lead, Channels IT, the Channels Planning and SRE Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms.  The role focuses on operational excellence, operational support, system uptime and availability of our digital channels. They combine analytical skills, critical thinking, technical expertise, and domain knowledge to create compelling digital experiences that meet user needs and support organizational objective. 

    Key Responsibilities

    Digital Channels Applications’ Stability 

    Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms. 
    Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
    Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA. 
    Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve. 
    Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers). 
    Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools. 

    Channel Development and Enhancement

    Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
    Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
    Execute deployment of new features, applications, and version upgrades as per the change management policy.  

    Channels System Planning

    Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
    Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
    Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
    Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
    Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management

    BCP Practices Management & Execution

    Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies. 

    Compliance and Security

    Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. 
    Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data. 
    Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. 

    Continuous Improvement and Innovation

    Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms. 
    Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches. 
    Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
    Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments. 

    Monitoring Platforms and Key Processes

    Monitoring of key domain specific processes to ensure the desired business outcome is achieved. 

    Qualifications

    Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). 
    2 years’ experience in a busy IT environment or Software Engineering. 
    Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage. 
    Competency in system and application administration and practices preferred. 
    Individual thinker with the ability to identify and drive new uncharted solutions.
    Ability and willingness to share knowledge with individuals with varying levels of experience.
    Strong analytical and problem-solving skills.
    Strong familiarity with web servers and load balancing technologies.
    Strong knowledge of software architecture principles.
    Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc. 
    Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
    Professional experience and knowledge of the telecommunications industry preferred.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Engineer Fixed Service Assurance

    Engineer Fixed Service Assurance

    Detailed Description 

    Reporting to the Snr Manager, Service Assurance, the position holder will have the following key responsibilities;

    Key responsibilities: 

    Drive the adoption and develop KPIs in the Fixed domain for Home and Enterprise. 
    Drive the adoption and lead KPI performance development in new growth areas, such as IoT and Fixed Wireless Access via both 5G and 4G. 
    Lead automation efforts for Fixed Services KPIs using Power BI and Tableau. 
    Formulate and implement plans to achieve a superior service experience across all Fixed Services platforms. 
    Develop a Fixed assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future. 
    Provide analytical, data-driven information alongside strategy recommendations, documentation, and presentations. 
    Create a Fixed service assurance strategy aligned with the Digital Telco strategy to ensure it is fit for the future. 
    Benchmark Fixed Services through crowdsourcing or using an appointed partner. 
    Create a customer experience roadmap for all Fixed services. 
    Perform Fixed Network Quality assessments, such as Node/Interface utilization and stability, document degradation, and follow up until resolution. 
    Analyze other Fixed customer touchpoints, such as call center demand and NPS verbatim responses, to draw actionable insights and resolve outliers. 

    Qualifications: 

    Degree in /computer science/IT/Engineering/Business related.  
    Highly analytical skill 
    Strong business acumen and mindset 
    1year experience in Fixed/Enterprise environment  
    Ability to persuade stakeholders and to champion effective techniques through delivery 
    Ability to drive initiatives without any formal authority in an ambiguous environment

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Cloud Data Engineer

    Cloud Data Engineer

    Brief Description 

    Reporting to the DataOps Engineering Lead, the job holder will play a pivotal role in designing, implementing, and maintaining cloud-based data pipelines within our data ecosystem. S/he will work closely with data platform engineers, machine learning engineers, data scientists, data analytics engineers and software engineers to ensure seamless data integration, processing, and storage. This role requires a strong understanding of data engineering principles, software engineering best practices, and the ability to build scalable and efficient data pipelines

    Key Responsibilities:

    Platform Architecture: Design and develop a scalable and extensible data engineering platform to support the organization’s data-driven initiatives. Architect data pipelines, storage solutions, and frameworks to handle large volumes of data efficiently.
    Data Integration and Processing: Implement data ingestion pipelines to integrate data from various sources, including databases, data warehouses, APIs, and streaming platforms. Develop ETL (Extract, Transform, Load) processes to preprocess and clean raw data for analysis. 
    Analytics Tools and Technologies: Evaluate, select, and integrate analytics tools and technologies to support data exploration, visualization, and modeling. Implement and optimize databases, data warehouses, and analytics frameworks such as SQL, Hadoop, Spark, and Elasticsearch. 
    Scalability and Performance: Optimize data processing pipelines and analytics workflows for scalability, performance, and efficiency. Implement parallel processing, distributed computing, and caching mechanisms to handle large-scale data engineering workloads. 
    Data Governance and Security: Ensure compliance with data governance policies, regulatory requirements, and security best practices. Implement access controls, encryption, and auditing mechanisms to protect sensitive data and ensure data privacy and confidentiality. 
    Monitoring and Maintenance: Develop monitoring and alerting systems to track platform performance, data quality, and system health. Proactively identify and resolve issues to minimize downtime and ensure uninterrupted data analytics operations. 
    Automation and DevOps: Implement automation pipelines for infrastructure provisioning, configuration management, and deployment. Establish continuous integration and continuous deployment (CI/CD) processes to streamline platform development and operations.
    Documentation and Training: Document platform architecture, data pipelines, and analytics workflows. Provide training and support to data analysts and data scientists to ensure effective use of the data analytics platform. 

    Qualifications

    Degree in Science/computer science/Engineering or any other related field.
    Solid understanding of data engineering principles, techniques, and methodologies.
    Solid understanding of distributed systems.
    Over 5 years experience building cloud based data engineering solutions
    At least 2 years of experience in software development in any of the following programming languages Python, Java, or Scala.
    At least 2 years of experience working on streaming processing tools such as Amazon  Kinesis, Apache kafka, Apache Flink, apache pulsar.
    At least 3 years of experience working with data processing frameworks such as EMR , Apache Spark, Apache Hadoop, or Apache Nifi.
    Familiarity with database systems such as SQL databases, NoSQL databases, and distributed file systems both cloud and on premise.
    Experience with cloud platforms such as AWS, GCP, or Azure.
    Strong problem-solving skills and attention to detail.
    Proficient understanding of distributed computing principles
    Experience in collecting, storing, processing and analyzing large volumes of data.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Network Administrator

    Network Administrator

    Job Description

    Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

    Responsibilities

    Advises on the communications requirements of installed and planned networked information systems. 
    Carries out surveys to establish network connection requirements. 
    Maintain system standards and procedures on network related issues and technically enforce the same.
    Working with the Digital Engineering team on providing various cloud solutions and integrations. 
    Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
    Monitors, administers and maintains network security, countermeasures for availability and safety
    Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 
    Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services
    Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
    Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
    Implements and administers the SFC internet connection, mail gateways and security.
    Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
    Documentation of network, network design hardware and software inventory.

    Qualifications

    Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
    A solid background in Linux/Unix and Windows server system administration
    Understanding of cloud infrastructure and security requirements
    Deep Knowledge of Voice Systems – call Manager, Genesys 
    Knowledge and integration of SIP and PSTN.
    Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
    Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
    Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
    Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
    Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
    Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
    Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
    Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
    Basic understanding of dynamic routing protocols a plus.
    Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
    General exposure to firewalls, switches, routers, and other networking devices.
    Knowledge of cisco Voice systems including cisco call manager, Webex

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Data Analytics Operations Engineer

    Data Analytics Operations Engineer

    Job Description

    Reporting to the Manager, Data Analytics Operations the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of all the Safaricom Business Intelligence and analytics systems.

    Responsibilities

    Coding and Support of all ETL and analytics processes used within the BI & Analytics systems
    Development and Support of reliable data ingestion and preparation processes
    Troubleshooting and support of highly scalable distributed big data systems, using different open-source technologies including but not limited to Hadoop services
    Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components
    Automate processes across BI ecosystem which enables self-healing and proactive monitoring.
    Perform root cause analysis on application and data related incidents
    Platform upgrade across all BI warehouse components both on front end, middle tier(s) and back-end tier(s)
    Possession of DBA skills is a plus. Performing routine DBA tasks including operation, troubleshooting & performance tuning
    Research and provide input on design approach, performance and base functionality improvements for various procedures and applications
    Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business
    Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team

    Qualifications

    Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field
    Advanced scripting skills in UNIX/LINUX
    Advanced enterprise and opensource ETL knowledge in Informatica, SSIS, NIFI
    Oracle certification in database administration or application development
    Proficient in SQL for development, data analysis and manipulation
    Programming skills such as Java, Python, Scala
    Strong analytical and problem-solving skills
    Experience with distributed big data applications such as Hadoop

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Head of Department Big Data & Analytics M-Pesa Africa – End User Support Administrator M-Pesa Africa – Operations Transition Specialist

    Head of Department Big Data & Analytics M-Pesa Africa – End User Support Administrator M-Pesa Africa – Operations Transition Specialist

    Job Description

    Reporting to the Chief Finance Officer the position holder will be responsible for defining and owning the vision, strategy, policies and guidelines for Big Data and Analytics and driving excellence in execution. The role holder is responsible to evolve and lead our Big Data and Analytics as a Center of excellence to world class status. This will be through thought leadership on the utilization of our proprietary data as a competitive advantage internally and externally in the market. 

    They will leverage our data assets as a strategic differentiator through the enablement of better decision making and maximize value generation driving towards an insights-driven, data-led culture across the organization.

    Responsibilities

     Key accountabilities and decision ownership: 

    Define and implement the strategy for companywide Big Data and analytics to ensure the user functions needs are implemented and deliver their use case requirements
    Provide thought leadership across the business to drive the adoption of world class practices in the fields of Big Data and analytics to deliver measurable business benefit
    Liaise with EXCO to define specific big data requirements that will aide decision making in line with strategy and mission delivery in their domains and for the wider business
    Use advanced analytics and statistical methods to analyse the company’s data to unlock new opportunities as well as answer complex business questions to understand customer behaviour and business trends
    Contribute to the technology strategy for analytics platforms in liaison with Technology Lead and other key stakeholders to ensure overall Data requirements are met through the use of advanced technologies in the most cost effective and efficient way
    Lead in Building of advanced analytics skills and proficiency across the business to increase the output for decentralized decision making at the lowest level
    Drive an insight driven, data-led culture within the organization
    Implement a Data-first capability for scaled AI impact across Safaricom 
    Embed AI and IA in processes, systems for increased Adoption across the organization 
    Implement AI Digital framework for Safaricom, foundation and associates 
    Deliver an Enterprise CVM AI powered capability (process, system)
    Delivers timely and accurate reports to satisfy statutory and business requirements 
    World class AI capability built, acquired to enhance internally build, commercial value generated through AI (including customer service, revenue, cost and efficiency gains) 
    Identifies key performance and variances, and provides recommendations 

    Qualifications

    Must have technical / professional qualifications: 

    Bachelor’s degree from a recognized university in a business-related field and/or information Technology
    Advanced qualifications in Statistics, Mathematics, Engineering, Computer Science or a related field preferred
    At least 15 years working experience in Analytics or Business Intelligence function
    Strong understanding of data to insight value chain (IoT, Data Integration, Data Management, Big Data, BI, AI/ML) and driving data literacy and insight-to-action capabilities across the company.
    Strong stakeholder engagement ability to relate with internal and external customers and working teams, forging good personal relationships both within and outside the company.
    Strong leadership skills and ability to attract, retain and develop teams of various technical backgrounds
    Deep analytical skills and keen attention to details
    Strong Project planning & delivery capability
    Expert ability to remodel static operational reports into Analytical reports
    Expert ability to work under tight deadlines and without supervision

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Network Administrator

    Network Administrator

    Job Description

    Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

    Responsibilities

    Advises on the communications requirements of installed and planned networked information systems. 
    Carries out surveys to establish network connection requirements. 
    Maintain system standards and procedures on network related issues and technically enforce the same.
    Working with the Digital Engineering team on providing various cloud solutions and integrations. 
    Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
    Monitors, administers and maintains network security, countermeasures for availability and safety
    Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. 
    Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and  new products and services
    Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
    Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
    Implements and administers the SFC internet connection, mail gateways and security.
    Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
    Documentation of network, network design hardware and software inventory.

    Qualifications

    Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
    A solid background in Linux/Unix and Windows server system administration
    Understanding of cloud infrastructure and security requirements
    Deep Knowledge of Voice Systems – call Manager, Genesys 
    Knowledge and integration of SIP and PSTN.
    Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
    Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
    Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
    Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
    Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
    Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
    Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
    Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
    Basic understanding of dynamic routing protocols a plus.
    Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
    General exposure to firewalls, switches, routers, and other networking devices.
    Knowledge of cisco Voice systems including cisco call manager, Webex

    Apply via :

    egjd.fa.us6.oraclecloud.com