Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Head of Regulatory & Public Policy

    Head of Regulatory & Public Policy

    Job description

    We are pleased to announce the above vacancy within the Regulatory and Public Policy Department in our Corporate Affairs Division. In keeping with our current and future business plans, we are looking for an individual who meets the criteria indicated below.Reporting to the Chief Corporate Affairs Officer, you will lead the team through development and implementation of a regulatory and public policy strategy to support the business objectives. You will analyze and interpret the policy environment to help inform business decision-making. You will build and manage relationships with policymakers and influencers to promote understanding of our business and our values. You will develop and advocate positions that promote an optimal regulatory environment for Safaricom to operate in. You will build coalitions with industry partners and civil society. Your experience and understanding of the policy environment in Kenya will enable you to act as a strategic adviser inside Safaricom and a strong ambassador outside.Key Accountabilities And Decision Ownership

    Develop and implement Safaricom’s regulatory and public policy strategy for the business in conjunction with the relevant internal stakeholders.
    Ensure compliance with Laws and regulations with regard to competition, interconnection, consumer complaints and dispute management; filing of returns and tariffs and reporting; amongst others as stipulated by the Regulator
    Engage with relevant Government Ministries and agencies including Regulators like Competition Authority, Communications Authority of Kenya, National Environmental Management Agency, amongst other stakeholders in shaping policy and regulatory environment affecting Safaricom and the industry.
    Manage and oversee the development and implementation of professional relations with relevant officials in National and County offices; statutory organizations, commissions, authorities and any other organizations holding administrative authority; which affects Safaricom’s operations.
    Create and maintain Safaricom’s participation in beneficial industry organisations to address common industry concerns such as energy, spectrum, infrastructure sharing and others for the benefit of Safaricom.
    Provide competent advice to internal stakeholders on the regulatory implications of their business decisions and lead Safaricom’s engagement with regulators and industry.
    Manage relationships between Safaricom and all interconnect partners as well as safeguard Safaricom’s interests in all disputes and negotiations on interconnect matters. Manage Interconnect debts by all local, regional and international interconnect partners as well as ensure compliance to SLAs by all local, regional and International interconnection partners
    Manage implementation of new Interconnect regulations from Local or regional regulatory agencies and oversee management of illegal international traffic termination.
    Develop and deliver a suitable framework for Roaming and International Services both Inbound & Outbound including monitoring and growing revenues and managing costs, manage key partners and relationships.

    The Successful Candidate Will Possess The Following

    Leadership experience advancing a public policy agenda in Kenya or other jurisdiction.
    A strong network with industry, government and political stakeholders in Kenya, with a demonstrated ability to interact effectively and comfortably at the highest corporate and political levels.
    An extensive understanding of the Kenyan political process and climate, with an informed global perspective, combine with sound and practical business judgment and common sense.
    An ability to anticipate emerging issues of importance to the company, communicating their impact on the company to senior management, and developing a strategy to address them effectively.
    Ability to identify and understand key technical aspects pertaining to corporate operations in legislative and regulatory proposals, understand business implications, and synthesize policy documents for internal and external customers.
    A track record for effectively leveraging resources including internal teams, external consultants, coalitions, associations, and other relevant organizations.
    The ability to manage a large number and variety of mission-critical projects, working independently and often in ambiguous environments.
    The ability to persuasively communicate complex and technical concepts and issues to internal and external stakeholders to achieve desired outcomes.
    Highly effective oral, written and interpersonal communication skills.
    Maintain highest professional levels of ethical conduct and integrity.
    Self-starter with proven record of accomplishment of successfully working with a wide array of functional groups across an organization and cultures.
    Ability to influence, negotiate with, and persuade others is required.
    Must be flexible and demonstrate strong judgment/decision-making skills, and political agility.

    Job Qualifications

    A degree in communications, law, economics or other business related field from a recognised university
    Post Graduate Qualifications will be an advantage
    Demonstrated experience in a Public Policy shaping environment and or organisation.
    Demonstrated experience in a Regulatory & Public Policy environment in a Communications organisation would be an added advantage

    Additional InformationAs part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport – Legal Form of Identification

  • Lead Data Scientist – Contractor

    Lead Data Scientist – Contractor

    We are pleased to announce the following opportunity in the Big Data and Business Analytics Department within the Strategy and Innovation Division. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.Brief DescriptionReporting to the Head of Big Data & Business Analytics, the position holder will lead the data science team to create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency through deep insights. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases. Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.Key Responsibilities

    Data mining using state-of-the-art methods
    Selecting features, building and optimizing classifiers using machine learning techniques
    Processing, cleansing, and verifying the integrity of data used for analysis
    Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
    Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
    Create visualizations using state of the art visualization tools
    Lead and manage data science team

    Requirement

    BSC. or MS. in Computer Science, Statistics, Mathematics or equivalent practical experience
    5 – 8 years data science working experience and with a leadership role.
    Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
    Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
    Experience with data visualization tools, such as D3.js, GGplot
    Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
    Good applied statistics skills, such as distributions, statistical testing, regression
    Good scripting and programming skills
    Good understanding of big data technologies like Hadoop
    Strong communications and interpersonal skills and quick grasps to understand business problems

    Additional InformationAs part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process;

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport – Legal Form of Identification

  • Retail – Customer Experience Executive 

Principal – Corporate Security Business Partner, Commercial

    Retail – Customer Experience Executive Principal – Corporate Security Business Partner, Commercial

    Job description
    We are pleased to announce the vacancy for Retail Customer Experience Executive in the Regional Sales and Operations Departments within the Commercial Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Retail Centre Manager, the position holder will be responsible for delivering high quality Retail customer service and deliver sales revenue as per the set performance targets, through demonstration of Safaricom Way values.
    Key Responsibilities

    Ensure the attainment of individual revenue target towards the team target for device sales through cross/up selling and data connection by providing a one stop total solution.
    Deliver quality customer experience in all interactions with customers that meets and surpasses set individual & team NPS target.
    Update customer records accurately on systems and databases including KYC procedures
    Take ownership of all orders generated and any customer issues arising.
    Escalation of customer issues and follows up to ensure issues are closed within agreed SLA.
    Accuracy in performing payment transactions for Customers and staff on the computer systems and manual system.
    Accurate and timely reconciliation of Cash and Stocks issued.
    Preparation and submission of daily collection reports for all tender types in accordance to the laid down procedures
    Responsible for ownership and confidentiality of customer documents/records including filing of the same
    Contribute to the demand reduction agenda through advocating for alternative channels
    Thorough Safaricom product and Services knowledge
    Availability and adherence to operational processes, schedules and dress code

    Job Requirements

    Diploma from a recognized Institution.
    At least 2 years’ experience in a customer service/ sales related role
    Must have at least 1-year experience in a busy retail sales environment
    Sales experience within Telco or FMCG industry will be an added advantage
    Conversant with all Safaricom products and services and data propositions.
    Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
    Proactive, confident, energetic.
    Strong sales and negotiation skills.
    Ability to work with others

    Additional Details
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email).
    This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate
    Scanned copy of your National ID / Passport – Legal Form of Identification

    NB: The Vacancies are across all regions within the country

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  • Ecommerce Commercial Lead 

Technology Lead Ecommerce

    Ecommerce Commercial Lead Technology Lead Ecommerce

    We are pleased to announce the following vacancy in the Ecommerce (Masoko) Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Head of Department – Masoko, the position holder will be responsible for developing, driving and implementing Safaricom’s e-commerce strategy around merchant and customer acquisition with insights from the Kenyan Market.
    Responsibilities

    Develop and drive the e-commerce plans for merchant and customer acquisition to ensure revenue growth through increased customer acquisition (converting offline shoppers to online), site traffic and conversion.
    Conduct regular and in-depth analysis of our customer trends and patterns (in collaboration with the data analytics team) and act on this analysis to inform short, medium and long term acquisition and growth strategy
    Continually review the relevance and commercial potential of new areas of digital development, and make recommendations to the Leadership
    Build and lead a cohesive team to effectively develop e-commerce solutions as per business needs

    Requirements

    Degree in Marketing with Online Marketing experience
     5 – 10 years’ experience managing Ecommerce online platforms.
    Experience with web analytics tools.
    Program and Project management skills

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  • Senior Manager – Digital Engineering

    Senior Manager – Digital Engineering

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the HoD Digital IT, the position holder will be responsible for driving the whole digital transformation with end to end responsibility within IT to drive all digital channels, micro-services architecture implementation, DevOps & agile delivery.
    Job Responsibilities

    Responsible for for digital channel architecture evolution;
    Responsible for moving to a micro-services architecture for all digital solutions;
    Responsible for driving the DevOps culture within IT
    Responsible for coaching all IT members on agile and ensure all digital products are delivered using  agile methodology;
    E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents as well as E2E accountability for building proactive controls based on machine learning and similar techniques;
    System accountability for all digital channels solutions inclusive of apps, portals and chat-bots
    People management.

    QUALIFICATIONS
    Must have technical / professional qualifications

    BS Degree in computer science or engineering;
    7+ years in leading software teams in startups or digital native organizations;
    Experience in using advanced technologies around DevOPs, micro-services, app and backend development as well as data science.

  • Product Owner

    Product Owner

    Job description
    We are pleased to announce the following opportunity in the E-Commerce Masoko Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
    Reporting to the Masoko Technology Lead, the position holder will be responsible for maximizing the value of the product resulting from the work of the Masoko Development Team. He or she will solely be accountable for managing the Product Backlog, articulating customer requirements and maintaining business justification for the project. The Product Owner represents the Voice of the Customer.
    Key Responsibilities

    Identifies Stakeholder(s)
    Helps develop a Collaboration Plan
    Helps develop the Team Building Plan with Scrum Master(s)
    Creates Epic(s) and Personas
    Prioritizes Prioritized Product Backlog Items
    Defines Done Criteria
    Creates Release Planning Schedule
    Helps determine Length of Sprint
    Helps create User Stories
    Defines Acceptance Criteria for every User Story
    Works with Scrum Team to commit User Stories
    Explains User Stories to the Scrum Team while creating the Task List
    Provides guidance and clarification to the Scrum Team in estimating effort for tasks
    Clarifies requirements to the Scrum Team while creating the Sprint Backlog
    Clarifies business requirements to the Scrum Team
    Grooms the Prioritized Product Backlog
    Accepts/Rejects Deliverables
    Provides necessary feedback to Scrum Master and Scrum Teams
    Helps deploy Product Releases and coordinates this with the customer
    Participates in Retrospective Sprint Meetings.

    Requirement

    Bachelors and/or Masters in Computer Science, Engineering or similar relevant field
    Knowledge of Agile processes and principles
    Outstanding communication, presentation and leadership skills
    Solid Understanding and Application of the Scrum Framework
    Evolving the Agile Organization
    Previous working experience as a Product Owner or Project Manager
    Excellent organizational and time management skills
    Creative thinking
    Attention to detail
    Ability to work collaboratively across the business, and to engage internal and external stakeholders
    Strong independent decision-making, organizational, planning and problem-solving skills
    Confident, enthusiastic and strategic with strong leadership and influencing skills

    Additional Information
    Required
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport – Legal Form of Identification

  • Principle Officer – Enterprise Insights

    Principle Officer – Enterprise Insights

    We are pleased to announce the following vacancy in the Enterprise Segments and CVM Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Posting Description 
    Reporting to the Senior Manager-CVM, the position holder will create long-term value for Enterprise Business, the customers and users through continuous behavioral analysis, developing timely propositions based on identified patterns, Identification of target market for the propositions and developing stimulation concept and executing BTL (Below the Line) campaigns aimed at influencing customer behavior.
    Responsibilities  

    Drive product market and consumer intelligence through development of internal and external data sources to improve company understanding of product markets, competitors’ activities, and consumers, in order to make better ‘fact-based’ decisions to direct product marketing management activities;
    Provide reports and actionable insights to the business for guidance on decisions and generating reports and recommendations to the business for use in the pricing of propositions;
    Organic product development by identifying critical gaps in the Company product portfolio, developing and implementing, either organically (build) product development options or Managing third party product relationships, as required;
    Create BTL propositions aimed at reducing inactivity, growing usage, appropriate bundle and right device. This is to be achieved by analyzing changing behaviors and identifying appropriate channels to reach the subscribers, developing offers and measuring impact of the initiatives;
    Developing research sources, tools, and methods to support product marketing management intelligence, monitoring market, competitor activities and movements for price recommendations and decision making.

    Requirements

    Degree in Statistics, Actuarial Science, IT or Business related discipline;
    4-6 years hands on experience in an Analysis role in a highly competitive commercial environment;
    Data mining and advance level knowledge of scripting;
    Business solutions knowledge with proven experience in opportunity mapping and developing value propositions;
    Strong awareness of market trends, competitive impacts and market opportunities;
    Creative and visionary with excellent analytical and critical reasoning skills;
    Team player, strong influence and relationship management.

  • Revenue Management Support Engineer 

Revenue Management Product Development Engineer 

Network Optimization Engineer

    Revenue Management Support Engineer Revenue Management Product Development Engineer Network Optimization Engineer

    We are pleased to announce the following Job Opportunity in Digital IT Planning and Delivery Department within theTechnology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Manager – Support Revenue Management, the position holder will work with the Revenue Management Support, planning and products team and will be expected discharge duties towards supporting and maintaining the system within the set KPIs.
    Responsibilities

    Support and maintenance of the revenue management system
    Implementation and integration of new hardware/software
    Installation and integration projects
    Optimization of existing systems and Internal Process Improvement
    Addressing customer complains
    Bill run
    Ensuring uptime of the revenue management systems
    Responding to Faults and on call for emergency response
    Optimization and automation of operational tasks
    Analyze IN network on a weekly basis against the KPI
    Reporting on systems performance, tickets and incidents

    Qualifications

    A degree in IT, computer science, Telecommunication or Electrical Engineering
    Strong Linux/Unix skills, scripting
    Strong database skills
    Software development skills; Java or python programming is a must
    Strong analytical and problem solving abilities.
    Excellent verbal and written communication skills.
    Team player.
    Organized and detail oriented.
    Experience of Huawei Convergent Billing System (CBS) will be an added advantage
    Knowledge of GSM technologies

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  • Administrator 

Executive – Digital Media

    Administrator Executive – Digital Media

    We are pleased to announce the following vacancy in the Infrastructure and Cloud Solutions, Digital IT department within the Technology Division.
    In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
    Job Responsibilities

    Database administration and support lifecycle including backup/recovery automation/and maintenance.
    Supporting the development, system test, user acceptance, training, and production database environments.
    Ensure 99.99% availability maintained for all critical databases; 
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 90% of tickets closure is maintained; 
    Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
    Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures; 
    Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration; 
    Ensure Conformance to security standards for databases and data integrity; 
    Develop retention policies and architecture for all systems, whilst maintaining BCP; 
    Ensure regular reviews on ILM policies conducted; 
    Ensure dimensioning of systems is done periodically based on demand experienced and projected; 
    Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance. 

    Requirement

    Degree in Computer Science or Technical Related Field; 
    With at least 4 years’ hands on Experience in Managing large databases; 
    Experience in Nosql databases, Mysql and other OpenSource databases platforms 
    Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
    Experience in Linux/Unix Operating system.
    Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
    Attention to details and analytical thinking.
    Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification

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  • Engineer – VAS Products 

Big Data Engineer 

Principal Officer-Category Sourcing

    Engineer – VAS Products Big Data Engineer Principal Officer-Category Sourcing

    Job description
    We are pleased to announce the following vacancy in the VAS Product Development and Solutions department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Manager – VAS Product Development, VAS Solutions, the position holder shall develop and integrate VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.
    Duties and Responsibilities

    Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan. Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
    Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
    Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
    Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
    Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
    Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
    Develop and continuously update a knowledge base of best practice for VAS products and Service development.
    Collaborate with both Technical and Business teams to ensure seamless deployment of products.

    Job Requirements

    BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
    2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
    Software Engineering methodologies including Agile-oriented development.
    Proficiency in networking protocols – TCP/IP, DNS and load balancing.
    Working knowledge in Unix systems and Databases – Oracle, MySQL.
    Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
    Strong experience in programming/scripting language(s) – Python, Perl , Shell or equivalent.
    3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.

    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport – Legal Form of Identification

    go to method of application »