Reporting to the Principal Officer, Compliance, the individual, with guidance from the manager, will support the proactive execution of the Safaricom Compliance Programmes, coordinate the execution of control framework by the business functions and carrying out assurance activities to ensure compliance with the laws, regulations and business policies and standard using a risk based approach.
Compliance Internships Description
Participate in projects to ensure that new products and services have documented processes with adequate controls
Continuous update of Safaricom control library
Support to carry out monitoring and assurance activities on compliance and controls monitoring programs on a regular basis.
Assist in reporting on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a quarterly basis.
Support in performing regular compliance risk review arising from commercial activities.
Requirements for the Compliance Internships
Currently studying or has within the last year completed a degree in Business, Law or Telecommunication related engineering degree
Interpersonal and communication skills
Attention to detail
Team player
Planner and organizer
Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi
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Compliance Intern
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Strategy Research Analyst
Reporting to the Senior Manager – Strategy Research, the position holder will be responsible for conducting research to identify, develop, and communicate meaningful business insights to inform strategic decision making.
Strategy Research Analyst Job Description
To consistently monitor the operating environment by scanning changes in the PESTEL trends and then analyze how these trends could impact the organization in future;
To research on, identify and analyze appropriate customer, competitor, market, financial and industry data;
To conduct internal research on the effectiveness of the organization;
To keep the senior leadership team informed of changes in the business environment highlighting any risk exposure;
To provide timely foresight of upcoming changes and future direction based on the research output and thereby deepen analyses by taking a long-term perspective;
To engage with relevant external associations to develop relevant research;
To plan and facilitate war room sessions to formulate responses to identified inflection points and other strategic decisions;
To support strategic planning and implementation processes through relevant research.
Requirements for the Strategy Research Analyst Job
A degree in a relevant field (Business/ Science/ Engineering/ Economics);
A minimum of 3 years of relevant work experience preferably in different areas of the organization;
Working knowledge of Business strategy tools and supporting tools;
Strong analytical skills demonstrated in a dynamic environment;
Ability to integrate ideas from many different areas into a common vision;
Ability to systematically identify appropriate research methodologies for addressing key issues to ensure results support informed decision making;
Excellent written and interpersonal communication skills and a high degree of professionalism;
Strong initiative and ability to work unsupervised and independently;
A love of innovation and new way of doing things. -
Principal Officer-Compliance and Controls
Brief Description
Reporting to the Senior Manager, Compliance and Controls, the position holder will proactively execute the Safaricom Compliance Programmes, coordinate the execution of control framework by the business functions and carrying out assurance activities to ensure compliance with the laws, regulations and business policies and standards using a risk based approach.
Compliance and Controls Job Responsibilities
Implementation of the Compliance Policies and Procedures;
Manage the Compliance and controls execution;
Carry out monitoring and assurance activities on compliance and CACM programs on a regular basis;
Report on the state of Safaricom compliance with the control management and other policies and regulations governing the organization on a quarterly basis;
Coordinate the Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization; and
Coordinate the compliance awareness training across the organization.
Requirements for the Compliance and Controls Job
A graduate with a degree in Business, Law, Engineering or IT;
Professional certification in risk management and information systems e.g. CISA, CIA or CPA (K) or equivalent;
At least 4 years proven experience in auditing, accounting, risk management or the legal field; and
Highly developed interpersonal and communication skills. -
Customer Executive
Brief Description
Reporting to the Customer In-Life Manager– the position holder will ensure excellent and timely customer service by managing relationships of assigned accounts, handle support issues, escalations and ensure resolution within SLA by maintaining communication with customers on all account support issues throughout the entire customer journey.
Customer In-Life Relationship Executive Job Responsibilities
Develop, update, maintain and fulfill loyalty contracts for each individual customer account.
Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
Follow up on all existing contracts renewal, and ensure renewals are made in time.
Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals.
Managing and updating the Regular contacts list
Supporting the Account Relationship Manager with all back end and support requests and issues.
Liaising with Technology, Finance, and relevant teams within the business to address all customer concerns.
Ensuring that all queries and escalations are logged into Siebel.
Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
Send all arising leads to the Account Relationship Manager for follow through.
Compile and send to direct manager, issues pending past SLA for each account and flag any recurring incidences per account or per escalation type.
Track and report on all churn attempts, clearly indicating reasons for churn and associated effort to abate churn including success rate.
Drive Customer Satisfaction Index and Customer Delight Index by: Maintaining strong and deep relationships with accounts under direct management, following through on all issues to ensure closure and Embrace Safaricom Culture of Speed, Simplicity & Trust.
Requirements for the Customer In-Life Relationship Executive Job
A Bachelor’s degree in Business or any other related field
At least 2 years exposure in Service and/or Customer management for major corporate clients, commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise.
Good communication skills (written & spoken English), excellent organization skills, Ability to exercise discretion in handling sensitive matters and Team player -
Content Manager Customer Support Executive E-Commerce Operations Manager Driver E-Commerce Acqusition
Brief Description
Reporting to the HOD-E-Commerce, the position holder will own & implement the content strategy for our e-commerce website. The Content Manager is responsible for end to end of the products & categories on the Safaricom e-commerce website & consistently ensures movement of products.
E-Commerce Content Manager Job Responsibilities
Develop & Ensure all products & categories are kept up to date & displayed in line with the e-commerce brand guidelines
Continually update the e-commerce platform with new products & descriptions
Ensure achievement 100% product description accuracy & display.
Liaise between PR for content marketing materials to create traffic to the site
Liaise with marketing/internet marketing on strategies to market to the various consumer segments visiting/purchasing online
Ensure consistent movement of products across the platform.
Requirements for the E-Commerce Content Manager Job
Degree in a Business related field
Post graduate certification in Marketing will be an added advantage
Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites
Solid experience of how to structure & optimize content for web
Attention to detail
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In-direct Sales Manager Revenue Analyst Contractor (SMS) Revenue Analyst Contractor (MPESA) Assurance Analyst Contractor IP & Capacity Sales Monitoring & Evaluation Senior Officer
Brief Description
Reporting to the Manager Home Channel Sales & Acquisition, the position holder will be responsible for the development and implementation of approved Home solutions route to market strategies across the indirect channel within the trade.
She/he will work with the Home Solutions team, Segments, Technology and RSO teams to identify develop and implement Home Solutions products and services through the 3rd party channel partners/dealers.
This role will also be responsible for managing indirect channel partners and working with their staff to push the home agenda.
Responsibilities for the In-direct Sales Manager Job
To identify the set of partners to collaborate with whilst laying out the clear working strategies of the same.
To Identify growth prospects and specific opportunities in the estates/households space (in collaboration with the chosen partners) to achieve revenue targets and KPIs for Home Solutions product lines.
Devise strategic plans for estates/households penetration (in collaboration with the chosen partners) thus guide and implement the sales team on tactical plan execution
Manage new and existing products and propositions within Home Solutions portfolio.
Guide the development and execution of portfolio products strategies to capture value from existing products through effective growth stimulation and new products adoption
Drive customer/Usage value through use of Home Solutions products.
Identify, develop, evaluate go to market strategy based on insights and business objectives.
Perform needs analysis at prospective customers and market segments as well as use business analytics insights to identify opportunities and create winning propositions for the Home Solutions portfolio.
Ensure delivery of right propositions with new and current products mapped to Home Solutions.
Create and manage winning partnerships through effective governance with key stakeholders, internal/external.
Drive the launch of new Safaricom Home solutions and ensure successful go-to-market & activation
Evaluate financial aspect of products such as budget
To develop and implement the home sales plan in line with the overall business objectives.
Requirements for the In-direct Sales Manager Job
Degree in Commerce or a business related field;
A combination of commercial skills and field sales experience skills with at least 2 years’ experience in a related filed role driving growth through products with third parties/partners;
Analytical ,self-driven team player proactive result oriented;
Certification in Marketing (CIM, MSK certifications or any other recognized certification) is a key added advantage
Knowledge/ Work experience in selling fiber or ISP products will be an added advantage;
Strong relationship building skills, preferably from a major blue chip company;
Ability to inspire and manage a partner sales team, deliver results and meet and surpass targets;
New business development skills
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Senior Officer-Foundation, Monitoring & Evaluation
Brief Description
Reporting to the Manager-Foundation – the holder of the position will be responsible for reporting, monitoring and evaluation of the Corporate Social Investment projects of the Safaricom Foundation.
Monitoring & Evaluation Job Responsibilities
Develop and maintain a monitoring and evaluation system and information sharing network that meets the strategic and management information needs of CR and CSI functions.
To coordinate and implement the review and analysis of the performance of project partners using agreed upon indicators and targets to measure progress, and make recommendations for improvement to partners.
To support the implementation of project reviews, and mid-term and end-of-project reviews.
To build the capacity of Foundation, its subcommittees and project staff involved in monitoring, evaluation, and data collection.
Ensure regular data collection, conduct analysis of data, and prepare reports on partners’ progress in project implementation.
Prepare for presentation and distribution to internal and external stakeholders – data, lessons learned, best practices, and the statistical, qualitative, and anecdotal evidence, including for the Foundations statutory reports, in order to promote the achievements of the projects partners and the Foundation.
Compile with the requirements of the reporting systems for preparing reports for the various donors and partners as may be required periodically.
Participate as a team member in information sharing on project status, the review of proposals, preparation of monthly and quarterly newsletters and reports.
Requirements for the Monitoring & Evaluation Job
Master’s degree in social sciences- Development Studies, Environmental Studies preferred
Specialized training in Monitoring and Evaluation
At least three years working experience in project Monitoring and Evaluation -
Principal Analyst-Investor Relations
Reporting to the Head of Department – Finance Planning, Analysis and Investor Relations, the position holder will be responsible for strategic management for the integration of the finance, communication and marketing functions to enable the most effective communication between the company, its investors, the financial community and other stakeholders, leads in the development of strategy, operating plans, budgets and execution of the same in partnership with other departments.
Job Resposibilities
Assists with investor related report and communication preparation/distribution
Provide a wide range of critical support including the preparation of strategic financial and corporate communication
Participates in the development of the department/company’s Investor Relations (IR) strategy, operating plan, and budget.
Leads the execution of the department/company’s Investor Relations program.
Participates and supports investor presentations and discussions.
Leads the use of statistical targeting to identify good-fit institutional investors.
Leads the Investor Relation effort to find, support, and encourage prospective investors by broadening awareness and interest through conferences, presentations, meetings, media, and mailings.
Educates and updates investors and analysts; Keeps shareholders knowledgeable about the department and company.
Leads the maintenance of the department’s disclosure policy.
Oversees contracts for and directs the capital markets database and intelligence system that supports the investor relations program.
Leads the policy, establishment, and maintenance of the Investor Relations for investors.
Job Requirements
Bachelor’s degree in Finance or a related field.
Master’s degree in Finance or related field will be an added advantage.
Professional qualification in Finance/Investment e.g. CPA, CFA, ACCA is an added advantage.
3- 5 years working experience.
Previous experience as financial analyst and with a good grasp in the global regional and local equity, business environment and financial laws & regulations. -
Senior Officer-IP & Capacity Sales
Reporting to the Senior Manager – Wholesale Services the position holder will grow IP& Capacity wholesale revenues and will develop a retention strategy that ensures churn is minimized. The position holder will also develop partnership with ISPs to support revenues for IP& Capacity stream (both national and regional players). The position holder will be the single point of IP & Capacity sales for assigned accounts and will be expected to develop and maintain strong relationships. The role holder will also be expected to effectively represent the business at key networking events regionally and internationally that touch on IP & Capacity.
Job Responsibilities
Grow Wholesale International Capacity & IP revenues
Achieve set revenue targets as per capacity objectives
Development of a 12 month rolling sales pipeline
Identify global growth prospects and specific opportunities with EA region
Identify and analyze operator capacity needs and requirements and ensure operator needs are fully understood and correctly dimensioned
Develop capacity value propositions and presentations that are technically sound, easy to understand and competitively priced to grow business in the market.
Work with International Data/IP partners or providers to meet the needs of the business by developing a clear annual review calendar that can identify areas of collaboration and potentially new revenues.
Ensure proactive and cross-functional engagement of all the required teams necessary to implement the solution required by the customer.
Use a clear and well –documented process methodology for locking business to avoid delayed implementation and poor client engagement
Weekly prepare a report showing various engagement milestones of operator on-boarding process to ensure ease of billing for services required.
Develop an effective retention strategy to minimize churn
Work to develop and execute customer ring fencing strategies
Develop and share periodic reports on QoS
Manage Key relations & partnerships
Prepare and maintain an effective annual calendar that optimize the relationships with various operators, partners & outsourced roaming providers to enhance competition
Develop an effective framework for monitoring effective partnerships
Explore new partnership opportunities that create opportunities for growth
Attend Key networking events
Identify and plan for all known key events on Capacity & IP
Attend at least one key networking event annually
Document and implement learnings for the benefit for the business
Job Requirements
A recognized University Degree in a Business related field; Masters of Business Administration degree is an added advantage
Experience and technical skills in telecommunications industry and sound knowledge of International Telecommunications Services is a mandatory requirement
At least 3-5 years’ work experience in the telecommunications sector which must include establishing and managing international carrier relations and Capacity sales arrangements
At least 3 years sales experience. Experience in projects management is an added advantage.
Strong relationship-building and customer retention skills -
Discover Management Trainees
Brief Description
This is an 18 months program designed to prepare future leaders to assume challenging responsibilities and prepare them for business leadership roles. The program encompasses rotations within and across functions in an accelerated learning environment. This was developed to identify the future generation of Safaricom leaders by hiring today’s best young talent coming fresh from the universities across the globe. We aspire to grow our talent pipeline to have more diversity that challenges perspective by individuals with the potential and capability to drive Safaricom to new era of telecoms.
Detailed Description
To work with other managers to plan and direct the work of divisions.
To receive on-the-job training and formal training related to the rotational experience.
To work in different divisions to gain perspective of the business as a whole.
To attend periodic evaluations.
To prepare reports for management as and when required.
To identify trends and recommends proactive or remedial action to manage business situations.
To work with and through management to develop and implement actions that protect company assets and promote profitability
Job Requirements
Bachelor’s Degree (Second Upper) from a recognized university. First class will be an added advantage.
Fresh graduate or must have graduated within the last 1 year from the date of advert.
Excellent communication skills;
An exceptional achiever in extracurricular activities will be of added advantage