Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Access Transport Planning Engineer Product Manager MPESA

We are pleased to announce the following vacancy in the Network Engineering Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager-Access Transport Rollout, the role holder is tasked with the modeling, planning, design and optimization of reliable transmission systems /networks in support of fixed services (enterprise and consumer) and mobile services back haul requirements.
Job Responsibilities

Delivery of timely and quality Transmission Solutions on Fiber, Microwave, Vsat, IPRAN DWDM, GPON etc.
Plans within the project schedule and with the correct constraints (capacity thresholds, reliability etc.).
Compilation of topology maps, schematics, Google route, building entry points & floor plans in GIS formats.
Optimal Transmission design and implementation plans that saves on CAPEX and NOPEX requirements.
Maintain Accurate Transmission routing plans meeting the service descriptions such as reliability and Redundancy.
Review of BOQs against the designs for Fiber (FTTB, FTTS), Microwave, IPRAN, GPON, and DWDM Projects.
Supplier Management, Analysis of Subcontractors quotations & contracts and Process management with SLA setting with Supplier, Subcontractors and other 3rd parties.
Monitoring capacity threshold per route in line with set KPIs (70%) booking on Links, fiber cores and Ducts.
Ensure reliability of planned design to achieve accurate, timely and economical plans e.g. performance of link against link design specs once built.
Ensuring accurate, up-to date database documentation on network planning, design, implementation in addition to capacity planning, Routings, RFIs and fiber core provisioning In TIBCO,Cell base, Map info, atoll, NQMS, OSP Insight etc.
Schedule periodical audit function of on-ground data against database.
Follow proper process with Regulators and Government Authorities and ensure accurate records are maintained for Spectrum usage with CA, permits and Way leaves from KehNA, KURA, KRC, County etc.
Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.

Requirements

Degree in Electrical, Electronics, Telecommunication Engineering or related field.
IP Certification e.g. CCNA, CCNP or CCIE
Minimum of 6 years’ experience with 2 years specialized role in a busy telecommunications environment–Involved in Strategy Modeling, Planning, Design and Optimization of reliable transmission systems /networks.
Knowledge in transport/data communication planning design and optimization tools.
Excellent Analytical skills.
Excellent Attention to details.
Excellent Communication and interpersonal skills.
Excellent Trouble shooting and problem solving skills.
Excellent Project management and business cases development.
Excellent documentation and reporting skills.

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October 25, 2024
Digital Manager Software Quality Assurance Lead Resource & Planning Senior Officer

We are pleased to announce the following vacancy in the ITPD Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below Reporting to the HOD- IT Planning and Delivery, the position holder Play the lead part in ensuring the success of a Digital Transformation; helping the company to become the leading digital company.
Roles for the Digital Manager Job

Lead highly-effective teams, delivering highly available and reliable software for large, critical, and complex systems.
Embrace a culture of innovation and efficiency in the team
Recognize team low and high performers and work on coaching them
Ensure the team is fit for the future when it comes to technology evolution
Successfully manage digital channels including portals, mobile apps and e-commerce platform
Capable of running an agile delivery projects with multiple sprints
Lead DevOps teams to delivery Safaricom digital strategy

Digital Manager Job Requirements

7+ years of experience in Software Development Management leading complex technology projects in a fast-paced environment
BS or MS degree in Computer Science or MBA
A business and tech-savvy, analytical manager with a verifiable track record of managing and delivering enterprise projects on time and within budget.

Critical Competencies for Success

Experience in delivering internet products especially large-scale ecommerce, finance, or related online consumer services
Experience in developing and managing portals, mobile apps, chat pots and social media integration
Experience in e-commerce magento platforms is a plus
Experience in machine learning is a plus
Experience in successfully delivering projects using agile and DevOps methodologies

Experience in CI/CD including automated testing and deployments

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October 25, 2024
Manager – International Voice

Job description
We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
Detailed Description
Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
Job Responsibilities

Monitor and grow incoming voice revenues
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
Develop effective business cases that clearly justify investment potential for new international voice opportunities
Monitor and track international calling pricing both locally and international for similar products
Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
Deliver planned footprint rollout for international and regional interconnects
Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
Ensure compliance to ITU-T and ISO guidelines and protocols
Develop robust framework for international voice services
Carry out a SWOT analysis to identify potential areas of new business
Track and note various business models being used regionally and internationally to develop and grow international voice
Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
Negotiate & effectively monitor international termination rates
Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
Ensure routes identified maximize calling quality
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively track outgoing voice costs
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
Develop robust and insightful business cases that help demonstrate the more effective cost strategy
Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively manage international fraud
Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
Put in place proactive and progressive strategies to counter adverse OTT impact on voice
Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
Manage Key relations & partnerships
Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
Develop an effective framework for monitoring effective partnerships
Explore new partnership opportunities that create opportunities for growth
Represent the business at key networking international voice events
Identify and plan for all known key events touching on international voice
Attend at least one key networking event annually
Document and implement learning for the benefit for the business

Job Requirements

A graduate with 3-5 years Telecoms industry experience
Extensive knowledge and a track record in handling international voice matters
Able to take a holistic view of the business.
Able to develop strong analytical framework to aid in swift and objective decision making
Team management skills.
Have strong business acumen and highly developed commercial experience
Experience in strategic decision making
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders

October 25, 2024
Internal Auditor Territory Account Manager Administrator Reporting Manager

Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
Roles

Plan, conduct and deliver network security audits and information systems audits of business support systems, IT operations, Value Added Services (VAS) systems, and IT infrastructure;
Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
Perform audits within an Oracle ERP environment, identifying control deficiencies and providing insight for enhanced utilization of the ERP by the business and promoting continuous improvement through technology;
Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the area of technology;
Provide assurance on the effectiveness of tools implemented in the company to address and prevent revenue leakage;
Provide independent assurance during system implementations in the IT Operations domain;
Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines;
Development of relevant continuous auditing routines around key areas of concern / exposure.

Job Requirements

Undergraduate degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
Holder of Certified Information Systems Auditor (CISA) designation. Other qualifications e.g. CISM, CISSP, CRISC, CEH would be an added advantage.
6 to 8 years working experience in auditing of information systems in a reputable professional audit firm or internal audit environment.
Experience in leading teams of auditors in successfully delivering IT audit engagements.
Good knowledge of key applications supporting core business processes.
Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL database, Unix / Linux / Windows etc.
Knowledge of information systems governance and security principles, frameworks and practices with an understanding of the concept of risk management.
Experience in the use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
Experience in the implementation or use of Continuous Auditing and Monitoring (CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
Knowledge of penetration testing methodologies. Experience in the execution or supervision of a vulnerability assessment or penetration testing exercises would be an advantage;
Reliable, proven self-starter with the ability to effectively manage a team.
Excellent documentation, communication and stakeholder engagement skills.

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October 25, 2024
Home Implementation Manager

Reporting to the Snr. Manager – Home Technology & Customer Support, the position holder will Manage and coordinate the implementation of fiber optic projects to the home to achieve the best customer experience from Design Approval to as-built delivery.
Ensuring adherence to installation standards, Sound engineering practices, Health & Safety Policies, quality deployment and all installations are delivered on-time and within budget.
Roles for the Home Implementation Manager Job
To Lead timely project delivery to meet Business needs and projected targets on Revenue;
To identify and manage all project Risks such as logistical, regulatory, Resourcing and Commercial;
To prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders;
To provide quality control of Safaricom Home projects at all Steps of implementation & acceptance in accordance with set standards;
To guide and provide leadership to the delivery Team as well as plan and coordinate on-going support for customer connections;
To provide supplier management, and resolution of any community and 3rd party issues;
To ensure adherence to OHS policies and stipulated code of Conduct by all suppliers;
To oversee and manage Fibre infrastructure (Aerial or Underground) and connection to the home;
To monitor status of material orders, arrange for delivery and storage in appropriate Locations;
To coordinate acquisition of ROW, access, utility easement information from Authorities & landlords and act as the Safaricom representative.
Home Implementation Manager Job Requirements
Degree in Electrical, Electronics, Civil Engineering, Telecommunication Engineering ,IT or related field
At least 5 years’ Experience in Fibre implementation (Civil, Telecoms and customer connection works) with ability to work under pressure
Knowledge in transport/data communication planning design and optimization tools including GIS Tools such as Mapinfo, ArcGIS
Expertise in Fibre Optic Cable; Rollout, Integration, Project Planning & Management, Supplier Management, Contract Management, Quality Assurance.
Ability to inspire and manage installation teams, deliver results and meet and surpass targets;

October 24, 2024
Regional Lead

Job Responsibilities
Coordinate and provide input into The B Team (Eastern) Africa strategy and work plan;
Identify and evaluate prospective B Team (Eastern) Africa members;
Lead regional advocacy efforts in close collaboration with the central B Team Communications team;
Coordinate and support The B Team (Eastern) Africa members’ engagement with our global initiatives;
Coordinate global initiative leads and regional members to enable local action aligned with the global strategy;
Lead local fundraising efforts in collaboration with the central development team;
Manage budgets;
Monitor progress against strategy and produce impact reports;
Provide regular reports back to the central team.
Job Requirements
Second Class Upper and above Honors degree from a recognized university;
At least 5-8 years of experience working in the area of sustainable development/sustainability/responsible business within business;
Strong project management skills;
A good knowledge of the landscape of Eastern African business;
A network that can be drawn upon to further enhance The B Team initiatives;
Proven ability to assist in the delivery of communications and campaigns strategies;
Excellent stakeholder management experience;
Experience in building and growing partnerships;
The ability to create excellent working relationships and is a great team player;
Entrepreneurial talent – the ability to turn challenges into opportunities;
Knowledge of French would be an added advantage;
Fun, hardworking, innovative and personable qualities;
The ethics to treat all people with equal respect;
A deep commitment to and demonstrated interest in the mission and core beliefs of The B Team.

October 24, 2024
Customer Acquisition Territory Account Manager

Brief Description
Reporting to the HOD-E-Commerce, the position holder will be responsible to acquire and retain the customers through marketing (offline and online) and understanding the current Safaricom MPESA customers and creating the relevant strategies to get them on board. He will also create, design and implement tier 1 (flagship) and tier 2 events supporting customer acquisition
The position holder will be responsible for the strategies to attract, retain and develop top of mind awareness of the Ecommerce brand for the customers in the market and ensure that the brand communication to the market through the various online and offline channels are aligned to the organization and department strategy e.g. (on site content, newsletter, Facebook/google ads etc.).
Customer Acquisition Job Responsibilities
Creating a strategy based on the insights generated enabling efficient and effective utilization of the ecommerce digital marketing budget across the variety of the online marketing channels: (Facebook ads, GDN, Google Ad words, Affiliate programs etc.);
Development, planning of the content together with the media agency as well as internal Media team and agreeing how to float the campaigns across ATL and BTL media channels across the year.
Owning the creation and execution of the online commercial events across the year, working with the relevant internal teams to raise the profile and bring the returns;
Responsible for the on site content management i.e. correct description of product names, photos and titles on the website in line with the Safaricom e-commerce brand guidelines.
Responsible for quality customer acquisition and retention across our offline, online and MPESA channel to drive revenue growth;
Responsible for the definition, analysis and action plans of the key performance metrics that enable strategy implementation and tweaking as per the ambition and
Responsible for the team leadership and management of output. Continually sharing feedback and working collectively to achieve the department ambition.
Requirements for the Customer Acquisition Job
Degree in Marketing with Online Marketing experience
5 – 10 years’ experience in ecommerce
Experience with web analytics tools (Google Analytics, Qlik, Mixpanel ,etc)
Project management
Key Criteria of Success
Creative individual with proven experience in marketing strategies with proven digital marketing campaign management
Analytical capability in terms of understanding the customers and create efficiency through the marketing channels
Proven experience in execution in the digital channel; including, but not limited to budget allocation and optimization
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October 24, 2024
Service Fulfillment Intern Shuttle Driver Home Technical Support Manager

Brief Description
The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
Service Fulfillment Internship Responsibilities
End to end management of orders, ensuring complete status of all services provided.
Following up with Support teams to ensure orders progressed and supported.
Proactive communication with all stakeholders in management of orders and service requests
Daily and weekly reporting
Requirements for the Service Fulfillment Internship
An ongoing student persuing bachelor of Commerce.
Have proven interpersonal skills.
Excellent communication and written skills.
Good organizational skills.
Be computer literate.
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October 24, 2024
Senior Officer – Vendor Experience Vendor Account Manager Senior Officer-Inventory Saleable Stock Information Systems Audit Intern

Reporting to the Operations Manager, the Senior Officer – Vendor Experience will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience. Ensure an excellent vendor experience, supporting variety of touch points across our platform, from onboarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.
Detailed Description
Work to ensure that customer order are fulfilled flawlessly as per SLA
Improve the customer experience based on feedback from customers,internal stakeholders and recommend remedial practices
Perform quality checks and monitor customer satisfaction KPIs anddrivers
Ensure seamless vendor experience while trading and offer exceptional support
Create relevant training materials and train new and existing vendorson how to be successful on using the platform
Monitor vendors to ensure they fulfill order within SLA withoutcancellation
Solve all vendor issues such as they arise e.g. Systems, contentcreation and reconciliation or escalating to the relevant departments.
Follow up with relevant departments to ensure smooth vendor operations e.g. Finance and Warehousing , content creation, customer support, Technology teams etc
Job Requirements
Excellent project management skills
Understanding of e-commerce on-boarding requirements
Comfort with complex database structures and queries.
Thrive in the face of ambiguity and constant change.
Must work well in the face of aggressive deadlines, while maintaining data integrity and accuracy.
Must be willing and able to accommodate flexible work schedule during critical business periods.
Must exhibit high degree of ownership and accountability.
Strong communication skills
Additional Details
Critical Success Criteria:
Excellent project management skills
Goal/performance oriented.
Customer oriented (vendors + customers)
Knowledge of the market, able to understand pain points andindicate/execute solutions
Able to create reports, plan and organize a complex structure as Vendorand Customer experience
Able to work under pressure.
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October 24, 2024
Territory Account Executive Information Systems Audit Intern Saleable Stock Senior Officer Vendor Experience Senior Officer

The Territory Account Executive will drive sales within the set territory , with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management
Roles for the Territory Account Executive Job
To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and tactical plan execution including pipelines;
To track territory performance management;
To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
To provide leadership for customers by understanding business objectives and recommend business solutions;
To develop and execute customer ring fencing strategies;
To develop strong relationships with customers to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
To develop customer value propositions and presentations;
To gather and execute market intelligence;
To manage daily and weekly sales reporting for Regional Manger;
To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.
Territory Account Executive Job Requirements
Degree in a Business related disciplines with an IT/Commercial bias;
Work experience of 3 years preferably managing SME Customers
IT knowledge/working experiences will be an added advantage;
Strong relationship building skills preferably from the SME Environment
Ability to deliver results ,meet and surpass targets with minimum supervision
New business development skills
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October 24, 2024