Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Resource Centre – Intern M-Pesa Agent Support – Intern Acquisition, Capability and Talent Intern

Brief Description
Reporting to the Officer Resource Center Operations, the position holder will provide support in the management of the resource center including acquisition, accessioning, processing, classifying, cataloguing and shelving of resource center materials. To provide resource center patrons with relevant information and services regarding current and future resourcesDetailed Description

Manages the Resource Centre daily operations – acquisition, accessioning, classification, cataloguing
Display Management- Layout and organization of the collection on the shelves according to classification number
Circulation- Ensure safe and timely delivery and return of resources to the staff in outer offices and /or in field while monitoring costs
Library Resources and User Database maintenance
Resource Centre Reporting

Job Requirements

A currently Ongoing Undergraduate Student in Library Information Science from a recognized University
Experience in Library System management will be an added advantage
Good communication skills (written & spoken English)
Excellent organization skills
Team player

Additional Details
PLEASE NOTE THAT THIS INTERNSHIP POSITION WILL BE BASED IN THIKA TOWN
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

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October 25, 2024
M-Pesa Product And Services – Intern M-Pesa Bulk Payments Products Manager – Jr Customer Experience Executive – Retail Care Desk Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.
Detailed Description

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review and update credit and loan files.
Handle customer complaints and take appropriate action to resolve them. Third line support.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
Working with Lenders to design underwriting policy.
Work handy with lenders, platform owners and create mutual business relationship.
Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
Act as a liaison between the merchant, Agents, consumer and the lending institution
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information

Job Requirements

A currently Ongoing Undergraduate Student in Business Administration from a recognized University
Project Management skills are an added advantage
Attention to detail with good organizational, planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
Interest in launching a digital product/platform would be preferred

Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
Request of Internship (official document) from the University or Transcripts
Copy of your National ID/Passport

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October 25, 2024
Intern-Finance Operations Senior Officer – Technical Regulations

Department Description
We are pleased to announce the following Internship Opportunity in the Finance Operations Department.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.
Detailed Description

Posting and verification of invoices.
Timely preparation of payments for approval. Reconciliation of supplier statements with GL.
Daily validation of invoices posted on iSupplier and initiating them for approval.
Reconcile on a daily basis the sales done through retail shops and invoice and receipts interfaced in ERP and follow up on any reconciling differences
Assist in internal control checks with the shops through surprise counts. Attend and document all issues raised on the finance dealer’s desk and prepare a daily report on issues identified, resolved and escalated.

Job Requirements

Applicant MUST be on-going Bachelor’s degree students in Finance, Accounting, or any business related course;
Must have professional accounting qualifications CPA Part II or ACCA;
Have proven interpersonal skills;
Excellent communication and written skills;
Good organizational skills;
Knowledge of MS office packages (MS Excel & Word

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October 25, 2024
Legal & Secretariat Department Intern

Brief Description
The main aim of the legal internship is to give Law students an opportunity to gain practical experience and to apply theories and education instructions in a professional setting under the guidance of experience professionals.
Detailed Description

Work closely with the Advocates and other staff in the Department.
Prepare inter alia, commercial contracts, letters, conveyance documents etc.
Carry out administrative duties in the Department.
Liaise with other departments in the Company to realize inter-departmental goals and projects.

Job Requirements

Be a law student from a recognized university.
Have proven interpersonal skills.
Excellent communication and written skills.
Good organizational skills.
Be computer literate.

October 25, 2024
HOD E-commerce Account Excecutive Solutions Integration

Brief Description
Reporting to the Director – Enterprise Business Unit , the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value.
Responsibilities

Acts as a mini-CEO for the e-commerce business for Safaricom
Lead the whole e-commerce department including marketing, merchant relations, customer support, product managers and other support functions
Ability to define product pricing, communication and selling strategy
Work closely with all departments like technology, finance, risk, assurance to define product strategy and ensure alignment to corporate strategy
Work closely with HR team to recruit the top e-commerce talent and build a passionate startup-like culture for the e-commerce unit
Ability to understand the African market, culture and competition and come up with appealing value proposition for the customers
Ability build fit for the future passionate teams with great team empowerment and support
Ability to identity and work closely with the seller community to provide customers with relevant products.
Work with products owners and technology function to build future fit solutions to compete locally and globally
Have deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Experience in digital marketing and sales and ability to increase customer engagement on MASOKO.

Requirements

10+ years in E-commerce domain with strong leadership experience
Commercial lead with 8+ experience in leading talent towards delivering customer needs
MBA or masters in management is recommended
5+ years of experience in digital marketing and sales
Management skills in leading agency, customer support, merchant, logistics, delivery teams.
Experience in e-commerce platforms like magento or similar ones is a plus

Additional Details
Critical Competencies for Success

Evidence of deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
Evidence of managing crosscutting datasets and driving insights
Able to generate segmented insights that touch on Safaricom’s Consumer and Enterprise Business Units
Evidence of using alternative methodologies to reduce costs of data collection, analysis and alternative insights
Understanding of digital data collection and surrounding metrics
Documented evidence of other strategic studies for both consumer and business segments
Adherence to project plans/deliverables
Strong quality assurance background
Insights driven business plans
Evidence of insight sessions with key stakeholders
Documented reports of bi-annual reviews for key suppliers

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October 25, 2024
Intern – Enterprise Risk Management

Job description
Brief Description
Reporting to the Senior Managers, Enterprise Risk Department, the individuals, with guidance from the managers, will support the proactive execution of the Safaricom information risk management and ISO integrated Management programmes, coordinate the execution of the cyber risk management framework and carrying out technical assurance activities to ensure Safaricom systems are compliance with internal policies, applicable regulations and best practice and implement a non-conformity and corrective action strategy
Detailed Description

Carry out information security monitoring for critical systems as will be assigned, including logical access
Review policies and recommend improvements in line with best practice
Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
Support process management teams and ensure SharePoint optimization.
Follow-up Non-conformities raised during the ISO Internal and External audit
Assist implementation of ISO45001 Occupational Health and Safety GAP report
Support execution of scheduled ISO activities to maintain certification
Support Process based Risk Assessment
Assist in administrative duties assigned in the office

Job Requirements

Carry out information security monitoring for critical systems as will be assigned, including logical access
Review policies and recommend improvements in line with best practice
Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
Support process management teams and ensure SharePoint optimization.
Follow-up Non-conformities raised during the ISO Internal and External audit
Assist implementation of ISO45001 Occupational Health and Safety GAP report
Support execution of scheduled ISO activities to maintain certification
Support Process based Risk Assessment
Assist in administrative duties assigned in the office

October 25, 2024
Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

Job description
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Detailed Description

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Job Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
Engineer – Solutions Integration and Testing Quality Analyst

Department Description: Technology Enterprise Services
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Responsibilities

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
Account Relationship Manager – Public Sector Assistant

Job description
Brief Description
The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
Detailed Description

Integrating various solutions components in line with the solution design.
Ensuring that deployed solution meet and exceed set quality benchmarks.
Participate in project management and communication at all stages of deployment.
Thorough documentation of deployed solutions
Smooth handover to support to ensure seamless acceptance into in-life.
Continuously work with other teams to streamline internal process to improve service delivery
Capture and add accurate customer details in all support systems (NMS, CRM etc)
Provide customer solution documentation depicting current situation before deployment and after deployment
Maintain relevant accreditation and certification
Continuous research and training to improve speed, effectiveness and quality of deployment
Training in deployment of all new services and solutions

Job Requirements

Degree in Computer Science or Engineering related discipline
Accreditation in network or data center services (Minimum CCNP Proficiency Level)
2-3 years experience in planning, deployment and operation of an enterprise or service provider network
Sound IP routing and switching skills.
Strong relationship building skills.
Project Management skills.
Software development and integration skills
Sound product knowledge of the business’ existing product portfolio.
Participation in service improvement initiatives.

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October 25, 2024
Products Analyst (Enterprise Business Unit)

Job description
Brief Description
Reporting to the Manager Product Solutions & Enablement , the role holder will influence the design of experience in Product development within the Enterprise Business Unit. They will play an active part in developing product experience frameworks, developing experience blueprints and, defining a differentiated product experience within the Enterprise Business Unit.The role holder will lead and ensure rollout of attractive and customer centric Products, Solutions and Campaigns that deliver above and beyond experiences, through collaborative and customer centered Product Development processes.
Detailed Description
General Responsibilities Of The Role

Design and Implement Product Experiences: Design and Develop Product and Support Experiences along the entire customer lifecycle with a view to guarantee unmatched user experiences.
Lead CX work-streams and Enforce CXX Deliverables across Enterprise product development phases in line CXX Product development guidelines.
CX Roadmap for Product Excellence :Develop, Own and Follow through CX Roadmap for Products to ensure experience excellence ambitions are not lost but are scheduled, tracked and realized.
Operational Efficiencies: Deliver costs savings by Analyzing demand emanating from product experiences and implementing initiatives that result in operational efficiencies within the product environment.
Product Readiness Assessments: Ensure that customer centric UATS and Readiness Assessments are well executed to inform the CXX Go/No Go Decisions
Product Decommissioning or Improvement: Provide insights that support decisions on strategic product decommissioning and/or improvements and steer experience excellence in product decommissioning.
Enterprise Product Excellence
Creation of requisite Product Excellence documents across all New Product Development (NPD) Phases right from CX Frameworks to CXX Go/No Go Advisories and Product In-Life reviews
Wall walk stakeholders at each NPD phase to ensure right amount of attention is focused on customer experience deliverables
Go/No Go Decision Reports: Ensure CXX Go/No Go Decision Reports are accurately prepared and all key stakeholders aligned well in advance.
Monitor the experience of existing products, solutions and campaigns and institute corrective measures in collaboration with relevant Business Units and stakeholders, as need arises.
In collaboration with the PSE Enablement Team, Ensure Enablement is smartly planned for during Products, Services and Campaigns development and seamlessly executed ahead of Launch positioning customer facing teams to deliver excellence customer experience with ease.
Reporting Excellence
Monitor and Track initiatives within your docketresulting in creation of both detailed and high level progress and focus reports.
Timeliness, Relevance & Accuracy – Ensure that information is collected from the correct sources and reported on in a timely, relevant and accurate fashion whilst targeting all key stakeholders.

Job Requirements

Bachelor Degree or Diploma and at least 4 years working experience in a related discipline with a leaning on Technology and Human Sciences.
Proven practice in a Customer Experience role that includes Design and Implementation of Customer & User Experiences.
Demonstrated skill and experience in the delivery of Enterprise Services.
Ability to communicate complex subjects in a simple way
Ability to assimilate Technology and Customer Experience to output remarkable User Experience
Strong in reporting skills including report writing and presentations.
Capable of working in a complex organization, smart negotiator and able to build strong relationships and credibility without necessarily having direct management control.
Strong understanding of Customer Journeys, design of touchpoint experiences and related global trends.
At least 4 years working experience in customer experience environment
(Added Advantage) Cross-channel experience in a complex go-to-market business.

Additional Details
Note to Applicants

As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
Applicable to Kenyan citizen candidates only
Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
Applicable to all candidates
Scanned copy of your University Certificate/s
Scanned copy of your National ID /Passport /Legal Form of Identification

October 25, 2024