Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Principal Officer Inventory Management & Planning Business Performance Analyst Manager – Order fulfillment & Delivery Assurance

    Principal Officer Inventory Management & Planning Business Performance Analyst Manager – Order fulfillment & Delivery Assurance

    Role Purpose:
    This role manages the Company’s Revenue Stream to meet company objectives through the integration of inventory plans into the sales and promotion by forecasting activities associated with customers and products; create and maintain forecast models for the customers; incorporate business intelligence into planning; plan for stock replenishments for new and existing products, manage inventory levels, & eliminate obsolescence and meet or exceed customer order fill rates.
    Key responsibilities

    Develop & implement inventory systems capable of management of decentralized stock management with multi-hub, stock receipt, transfer & order processing portability.
    Inventory planning through demand forecasting based on past sales trends, promotion activities & new product launches.
    Ensure optimum use of warehouse space through robust inventory management practices & effective product replenishments.
    Manage decentralized inventory planning across all the hubs in liaison with hub manager to ensure company inventory policy is complied with.
    Identify and resolve supply exceptions by expediting stock replenishment orders, re-allocating existing inventory and establishing safety stock parameters.
    Work closely with the Operations and customer service to ensure target order fill rates are being met for daily customer orders.
    Monitor receipts and transfers ensuring timely delivery and availability of product as well as in accordance with the inventory plan.
    Planning for any grouping of product, customer, geography or channel to market to meet demand plans. Plan in units, sales values, or costs
    Improve business performance through lower supply chain and operating costs, faster cash-to-cash cycle times, and higher customer service levels.
    Improve planning and scheduling and resolve potential long-range capacity issues before they become crises.
    Continuous assess warehouse requirements & advice management when to plan for expansion or reduction in line with business growth strategy. Align demand to performance to avoid wastage.
    Quickly simulate impact of demand and supply changes on profit, service levels, and deployment strategies
    Develop business processes that include practices and procedures for demand planning, supply planning, reconciliation and integration of demand, supply financial, and new product plans.

    Job Qualifications

    Minimum 5 years working experience in Supply Chain environment, of which 3 years should be in Supervisory Role.
    Experience with the distribution/inventory management.
    Excellent analytical and communications skills.
    Prior experience applying supply chain principles including procurement, sourcing, inventory management and logistics.
    Must possess strong leadership skills and be well organized, self-motivated, focused on meeting deadlines and able to multitask within a fast-paced environment.
    Demonstrated ability to support and interact effectively with other core business functions (Sales, Product Development, Distribution and logistics).

    go to method of application »

  • Senior Manager, Regional Sales

    Senior Manager, Regional Sales

    Job description
    Brief Description
    Reporting to the Head of Department – Regional Operations Department, the position holder will manage sales and distribution aspects in within given regions. This role will also be responsible for acquiring new customers, growing the agents/sub-agents business and ensure availability of M-PESA services in the area at all times.
    Detailed Description

    Effectively implement market penetration strategy in the trade
    Acquisition of new customers.
    Ensure 100% adherence to Sales Force Effectiveness routines and tools both individually and the team
    Grow Right Execution daily scores for the region month on month
    Assistance with the change management process within the teams and thebusiness
    Ensure all revenue targets are achieved
    To ensure all agent outlets are consistently audited
    Ensure branding of Agent outlets as per Safaricom standards.
    Develop sales programs aimed at swift and efficient market penetration.
    Drive the People and Performance Management agenda within the team.
    Ensure effective and efficient reporting is done within the teams/market

    Job Requirements

    Degree in a business related discipline
    Must have at least 5 years working experience in a sales environment, of which 2 years should be in distribution
    Excellent knowledge of Safaricom products and services
    Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
    Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
    Mentoring and coaching skills/experience
    Excellent interpersonal skills
    Leadership skills
    Problem solving and decision-making skills

  • Brand Experience Contractor

    Brand Experience Contractor

    Job description
    Brief Description
    Reporting to Manager – Segment Assets , the position holder will Work with the brand experience and research/consumer insights to translate actionable consumer insights and sentiment, into the targeted delivery of segment assets that are customer focused to ensure that the business continually grows its market share within relevant consumer segments
    Detailed Description

    Creation of a filing system for the archival of receipts, PR’s and PO’s for assets and events
    Working with departmental administrator in raising Purchase Requisitions for assets including but not limited to BLAZE BYOB, Safaricom Jazz, Chapa Dimba na Safaricom etc.
    Shadowing segment assets team and supporting in the delivery of the BLAZE Be Your Own Boss Youth Asset
    Working with brand the activations team to give visibility to and sell key youth products at BLAZE Be Your Own Boss events i.e. Content Pass and BLAZE Bundles
    Reporting back to the segment assets and segments team on the performance of key products against KPI’s at each asset event
    Working with segment assets team and agency to assist in the management ofmentors and key talent during the summits and creation camps.
    Sourcing and gathering data that can be translated to actionable insights for the marketing, products & segments teams, as well as any other departments that would require research guidance.
    Obtain in-depth competitor information by research field visits & visiting operator outlets and subscribers.
    Project manage key research projects that touch on the brand, from NPS, the brand and other Ad Hoc research projects.
    Proactively seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards
    Uses knowledge of products, technology, process, systems and policy to solve problems and/or offer recommendations on the way forward for the brand, product, service or experience

    Job Requirements

    A background in business & commerce
    Customer facing experience
    Should be curious and eager to learn

    Additional Details

    Ability to communicate and present accurate detailed reports to Senior Manager – Assets and Sponsorships & Manager – Segment Research
    Ability to follow up on implementation of recommended action plans
    A cordial working relationship with key stakeholders within the organization that you interact with regularly
    Clear interest in brand assets, market research and people.
    Strives to be a though leader through self-written POVs & publications .

    Reporting to Manager – Segment Assets , the position holder will Work with the brand experience and research/consumer insights to translate actionable consumer insights and sentiment, into the targeted delivery of segment assets that are customer focused to ensure that the business continually grows its market share within relevant consumer segments
    Detailed Description

    Creation of a filing system for the archival of receipts, PR’s and PO’s for assets and events
    Working with departmental administrator in raising Purchase Requisitions for assets including but not limited to BLAZE BYOB, Safaricom Jazz, Chapa Dimba na Safaricom etc.
    Shadowing segment assets team and supporting in the delivery of the BLAZE Be Your Own Boss Youth Asset
    Working with brand the activations team to give visibility to and sell key youth products at BLAZE Be Your Own Boss events i.e. Content Pass and BLAZE Bundles
    Reporting back to the segment assets and segments team on the performance of key products against KPI’s at each asset event
    Working with segment assets team and agency to assist in the management ofmentors and key talent during the summits and creation camps.
    Sourcing and gathering data that can be translated to actionable insights for the marketing, products & segments teams, as well as any other departments that would require research guidance.
    Obtain in-depth competitor information by research field visits & visiting operator outlets and subscribers.
    Project manage key research projects that touch on the brand, from NPS, the brand and other Ad Hoc research projects.
    Proactively seek intelligence on competitor strategy from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards
    Uses knowledge of products, technology, process, systems and policy to solve problems and/or offer recommendations on the way forward for the brand, product, service or experience

    Job Requirements

    A background in business & commerce
    Customer facing experience
    Should be curious and eager to learn

    Additional Details

    Ability to communicate and present accurate detailed reports to Senior Manager – Assets and Sponsorships & Manager – Segment Research
    Ability to follow up on implementation of recommended action plans
    A cordial working relationship with key stakeholders within the organization that you interact with regularly
    Clear interest in brand assets, market research and people.
    Strives to be a though leader through self-written POVs & publications .

  • Business Internship – Safaricom Internal Audit

    Business Internship – Safaricom Internal Audit

    Job description
    Brief Description
    The main aim of the internship is to give the Interns an opportunity to experience and work in the real corporate environment.
    Detailed Description

    Work closely with the Line managers in the various audit projects/processes.
    Assist in planning, fieldwork and reporting on audit assignments.
    Assist in preparing Internal Audit weekly reports and other audit operational reports.
    Learn follow up of audit findings with relevant teams and ensuring their closure
    Assist in administrative duties assigned in the office

    Job Requirements

    Undergraduate Student in their third or fourth year undertaking a Business Related undergraduate degree or related field in a recognized university.
    Qualifications in CPA, ACCA, CISA and CIA are an added advantage
    Have proven interpersonal skills and teamwork.
    Strong analytical skills.
    Excellent communication and written skills.
    Good organizational skills.
    Good programming skills

  • Manager – Consumer Business Performance

    Manager – Consumer Business Performance

    Job description
    Brief Description
    Reporting To The Senior Manager – Consumer Business Performance, The Position Holder Will Provide Performance And Decision/business Support To The Following Departments In CBU
    Segment department by supporting the segment leads managing the key four segments i.e. Mass, Hustler, HVC and YouthProducts and services department by supporting the product leads i.e. Voice and Platforms; M-PESA and special products, Data and messaging
    The role will entail developing and maintaining meaningful business reporting to ensure the achievement of annual performance targets. They will build dashboards and reports that will facilitate thorough analysis of outcomes to better understand how well we are meeting our strategic objectives.
    Detailed Description

    Generate insights and mining of data for purposes of demonstrating opportunities for the product managers
    Deliver meaningful, accurate and timely performance reports to the unit against all target measures daily, weekly, monthly and on a YTD basis
    Assist the Senior manager in delivering strategic management reports – operations reviews, Board packs, Strategy monthly updates, etc.
    Analyze business results and monitor trends. Provide management information and reporting to the Leadership Team, highlighting business performance issues and opportunities
    Prepare an annual plan across all revenue and cost lines together with finance that forms the base for CEO targeting
    Review of monthly cost centre reports to ensure all costs relate to the period and to the actual department charged
    Prepare monthly segment and product profit and loss accounts
    Ensure that the processes and procedures used in accomplishing the day to day tasks are documented and aligned to ISO for proper service delivery
    Ensure excellentcustomer experience by meeting their business expectations

    Job Requirements

    Bachelor of Commerce or Economics Degree or relevant degree
    Over 2 to 4 years’ experience in financial reporting, forecasting, financial analysis, costing and/or management accounting, coupled with CPA/ACCA/CA Qualifications.
    MBA qualification will be an added advantage with high computer literacy
    Good analytical skills for decision making and attention to detail.
    Sound knowledge of the International Financial Reporting Standards and their application

    Additional Details

    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.
    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.National ID/Passport.

  • Manager Content Generation Territory Account Excecutive

    Manager Content Generation Territory Account Excecutive

    Job description
    Brief Description
    Reporting to the HoD Corporate Communications This position is responsible for development and maintenance of a proactive multimedia news content generation strategy. The role is responsible for ensuring effective delivery and publication of well-crafted corporate narrative ensuring Safaricom derives maximum PR value from business and social investments. The role is also responsible for executing and ensuring high quality and relevant output on external corporate communications, such as Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages.
    Detailed Description

    Take a leading role in developing multimedia news content for syndicating to external media outlets;
    Advise on best practice, identifying key priorities, balancing stakeholder expectations and needs with resources available to deliver effective multimedia news content strategy;
    Refine storytelling strategy to ensure the Safaricom story is well amplified and received in public in way that adds to the Net Promoter Score for the business;
    Work with internal teams to produce communication that sets the right tone for the company;
    Work towards building a positive company image with all external audiences and externally via channels such as LinkedIn, Newsroom, Telegram;
    Manage communication for all external facing communication platforms- generating content for Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages and all other channels as may be appropriate;
    Identify and influence external stakeholders and clients on strategic messaging;
    Analyze communication effectiveness and revise the appropriately planned communication strategies;
    Pro-actively provide communication program results to the business and make use of metrics to inform further communication projects;
    Formulate various policies and procedures connecting to communications objectives under external platforms;
    Produce programs, documentaries films and audio/video products and
    Undertake regular training and in-house communication courses for executive leadership.

    Job Requirements

    Bachelor’s degree in Communication or related field, Political Science, Public Administration, Law and other social sciences; Master’s Degree preferred;
    Minimum 3-5 years’ experience in relevant disciplines;
    Success in Content Generation and Management;
    Editorial Knowledge in publishing and news generation;
    Working knowledge of MS Office and
    Excellent people management skills.

    Additional Details
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

    go to method of application »

  • Senior Officer CVM Campaign

    Senior Officer CVM Campaign

    We are pleased to announce the following vacancy in the Consumer Value Management Department within the Consumer Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager- – Campaign Management & Capabilities, the role holder will be responsible for driving the CVM (Customer Value Management) strategy though management and execution of Safaricom’s One to One customer marketing efforts, innovating and implementing campaign management tools and ensuring extraction of business benefits from the campaign management capabilities.
    Job Responsibilities

    Timely design, scheduling, planning and execution of BTL marketing campaigns;
    Assume responsibility for accurate campaign configuration to ensure maximum benefit;
    Be accountable for all campaign outcomes and should regularly communicate these outcomes with key stakeholders;
    Ensure adherence to customer contact strategies and
    Ensure campaign program outcomes can be tracked and accountable for correct configuration of campaign tracking mechanisms.

    Requirements

    Degree in Business, Statistics, Finance, IT or Computer Science;
    Deep understanding of Telco billing, data mining and reporting and campaign management tools like NEON, UNICA Campaign, OBIEE, PL SQL, OBIEE, Tableau etc;
    Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior;
    At least 3 to 5 years Telco experience, with at least 2-3 years running Below The Line marketing actions and campaigns in a Telco environment;
    Strong awareness of market trends, competitive impacts and market opportunities;
    Achievement oriented, innovative and creative;
    Strong interpersonal, people and communication skills;
    Highly organized, conscientious and detail oriented and
    A high flair for numbers is a must.

  • Administrator Assistant Foundations Program Analyst – Contractor

    Administrator Assistant Foundations Program Analyst – Contractor

    Organization Name
    Risk Management Division
    Department Description
    We are pleased to announce the vacancy of Administrator within the Risk Management Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Executive Assistant – Risk Management the position holder will provide administrative support to the Heads of Departments and general administrative role to Division.
    Detailed Description

    Manage the HOD’s office and diary/calendar – responding to all enquiries, correspondence both telephone and written directed to HOD’s offices.
    Book meetings on behalf of HOD’s (both Internal & External) in liaison with concerned parties.
    Review the departmental cost centre reports and notify the respective HOD’s office on expenditure trends.
    Organize and co-ordinate all logistics for HOD’s meetings (both internal & external) e.g. Teambuilding by providing administrative support.
    Prepare and consolidate of all section reports and presentations to be made by the HOD’s e.g. Annual reports, weekly management report.
    Manage department stationery budget.
    Raising all purchase requisition through oracle and following up on payments to suppliers approved by the heads of departments to ensure prompt payment once the services offered/ delivered.
    Systematic filing of paper & electronic records.

    Job Requirements

    Degree in business related/secretarial studies preferred
    Diploma in secretarial studies a definite advantage
    At least 2yrs experience as PA or office administrator.
    Experience in working in a big busy financial organization,
    Good communication skills (written & spoken English),
    Team player,
    Excellent organization skills.

    Additional Details
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
    National ID/Passport.

    go to method of application »

  • Assistant Foundations Program Analyst – Contractor Project Manager Analyst- Benefits Realization Resource Centre – Intern Head Of Department- Enterprise Risk Enviromental Management & Sustainability Intern Senior Software Engineer Ecommerce User Experience/user Interface Specilaist

    Assistant Foundations Program Analyst – Contractor Project Manager Analyst- Benefits Realization Resource Centre – Intern Head Of Department- Enterprise Risk Enviromental Management & Sustainability Intern Senior Software Engineer Ecommerce User Experience/user Interface Specilaist

    Department Description
    We are pleased to announce the following Contractual position in Corporate ResponsibilityDepartment within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Foundations Programs Analyst, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, communications and data analysis and ISO integration activities (ISO 26000)
    Detailed Description

    M-PESA Foundation website revamp and launch
    Continuous uploading of content for Safaricom & Mpesa Foundation Websites.
    Ongoing employee engagements
    Collating all the required information for the Foundations digital assets
    Support the Foundation in Public Relation and Communication activities for both print and digital assets
    Support the ongoing Foundations automation process by identifying the required information and availing it to the automation team
    Support the documentation and implementation of the implementation for the 2018-2021 Foundation strategy.
    Assisting the Monitoring and evaluation team to update the project database
    Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in
    ISO integration activities (ISO 26000)

    Job Requirements

    A degree in Communication and Social Sciences
    Good understanding of development Communication in print and digital media
    Proven experience of relevant IT systems including MS Office, excel
    Experience of producing coherent reports to include statistics and graphical analysis of information.
    Ability to carry out some data analysis would be highly advantageous.
    Conceptual thinker, ability to wade through data and arrive at conclusions
    Strong communication skills – written and verbal – with graphs and trends for ease of understanding
    Multitasking and prioritization skills required to function in a fast-paced environment
    Professional presentation required.
    Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times
    Ability to work under tight timelines and deliver accurate results

    Additional Details
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB)
    University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
    Copy of your National ID/Passport

    go to method of application »

  • Merchant Onboarding Support Contractor Customer Experience Assesor Contractor Manager Government Relations

    Merchant Onboarding Support Contractor Customer Experience Assesor Contractor Manager Government Relations

    Department Description
    We are pleased to announce the following Job vacancy-Contractor- in the Merchant Payments Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Merchant Onboarding Manager -Merchant Payments, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
    Detailed Description

    General Administrative support for the Acquirer & Merchants
    Ensure achievement of 100% SLAs on Merchant processes
    Liaise between Safaricom, Merchants, acquirers, and regional sales teams
    Provide back-up for Merchant customer acquisition activities
    Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities
    Provide administrative support in Activating & support to recruited merchants
    Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets
    Communicate on issues of non-compliance/irregularities to Partners
    Ensure prompt & efficient set up of  acquired/new Merchant outlets  and business Partners
    Ensuring that Merchant in the regions achieve transaction value targets
    Facilitate attendance to walk-in customers
    Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants
    Preparing correspondence on internal and external requests
    Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested

    Job Requirements

    Degree in a Business Administration related field
    Intermediate knowledge of business finance principles is essential.
    Highly results and performance oriented
    Excellent team player with good management skills.
    Excellent Negotiation/Influencing and Presentation skills

    Additional Details
    Demonstrated record of handling Merchants in various touch points.

    go to method of application »