Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Manager – International Voice

Job description
We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
Detailed Description
Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
Job Responsibilities

Monitor and grow incoming voice revenues
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
Develop effective business cases that clearly justify investment potential for new international voice opportunities
Monitor and track international calling pricing both locally and international for similar products
Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
Deliver planned footprint rollout for international and regional interconnects
Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
Ensure compliance to ITU-T and ISO guidelines and protocols
Develop robust framework for international voice services
Carry out a SWOT analysis to identify potential areas of new business
Track and note various business models being used regionally and internationally to develop and grow international voice
Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
Negotiate & effectively monitor international termination rates
Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
Ensure routes identified maximize calling quality
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively track outgoing voice costs
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
Develop robust and insightful business cases that help demonstrate the more effective cost strategy
Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively manage international fraud
Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
Put in place proactive and progressive strategies to counter adverse OTT impact on voice
Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
Manage Key relations & partnerships
Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
Develop an effective framework for monitoring effective partnerships
Explore new partnership opportunities that create opportunities for growth
Represent the business at key networking international voice events
Identify and plan for all known key events touching on international voice
Attend at least one key networking event annually
Document and implement learning for the benefit for the business

Job Requirements

A graduate with 3-5 years Telecoms industry experience
Extensive knowledge and a track record in handling international voice matters
Able to take a holistic view of the business.
Able to develop strong analytical framework to aid in swift and objective decision making
Team management skills.
Have strong business acumen and highly developed commercial experience
Experience in strategic decision making
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders

October 25, 2024
Internal Auditor Territory Account Manager Administrator Reporting Manager

Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
Roles

Plan, conduct and deliver network security audits and information systems audits of business support systems, IT operations, Value Added Services (VAS) systems, and IT infrastructure;
Manage the execution of audit engagements to ensure conformance to Internal Audit policies, standards and procedures for the delivery of high quality results within defined audit plans and budgets;
Perform audits within an Oracle ERP environment, identifying control deficiencies and providing insight for enhanced utilization of the ERP by the business and promoting continuous improvement through technology;
Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the area of technology;
Provide assurance on the effectiveness of tools implemented in the company to address and prevent revenue leakage;
Provide independent assurance during system implementations in the IT Operations domain;
Track implementation status of audit recommendations. Maintain partnership with clients to ensure that all audit issues are resolved within defined timelines;
Development of relevant continuous auditing routines around key areas of concern / exposure.

Job Requirements

Undergraduate degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
Holder of Certified Information Systems Auditor (CISA) designation. Other qualifications e.g. CISM, CISSP, CRISC, CEH would be an added advantage.
6 to 8 years working experience in auditing of information systems in a reputable professional audit firm or internal audit environment.
Experience in leading teams of auditors in successfully delivering IT audit engagements.
Good knowledge of key applications supporting core business processes.
Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL database, Unix / Linux / Windows etc.
Knowledge of information systems governance and security principles, frameworks and practices with an understanding of the concept of risk management.
Experience in the use of data analysis tools such as IDEA, ACL, or Teammate Analytics.
Experience in the implementation or use of Continuous Auditing and Monitoring (CACM) and Governance Risk and Compliance (GRC) tools would be an added advantage.
Knowledge of penetration testing methodologies. Experience in the execution or supervision of a vulnerability assessment or penetration testing exercises would be an advantage;
Reliable, proven self-starter with the ability to effectively manage a team.
Excellent documentation, communication and stakeholder engagement skills.

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October 25, 2024
National Account Manager Corporate Centres & Finance Delivery Manager Manager – Area Sales (Busia)

Job Description
Department Description
We are pleased to announce the following vacancy in the Large Enterprise & Public Sector Department within the EBU Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Sector Manager, the position holder will be responsible for driving and achieving revenue targets through solution selling and segment propositions.
Job Responsibilities

Proactive Relationship performance management and tracking;
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
Grow Solution Sales within MNC/VGE TML; through acquisition and penetration;
Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical;
Develop and execute customer ring fencing strategies in MNC/VGE Vertical;
Follow up on all existing contracts & renewal
Provide insight into the refinement of customer journey processes
Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
Implement daily, Weekly and monthly monitoring for the sales and client service teams’ performance.
Manage customer relationships to drive Net Promoter Score

Qualifications
Job Requirements

Degree in Commerce/ ICT or a business related;
Work experience of 4-5 years preferably managing in a B2G or B2B environment;
Knowledge/ Work experience in ICT will be an added advantage;
Strong relationship building skills, preferably from a major blue chip company;
Ability to deliver results and meet and surpass targets;
New business development skills.
Be commercially savvy with a deep understanding and demonstration of solution selling.

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October 25, 2024
Manager – Automation Testing Lead Non – Functional Testing Lead Manager Data Engineering Digital Channels Tech Lead Microservices & Apis Tech Lead Territory Account Manager – Sme, Soho and Regional Sales (Rift Region) Principal Analyst – Investor Relations

Job description
Department Description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Quality Assurance, the position holder will lead the development and implementation of software automation strategy and frameworks and ensure efficiencies are realized in the software testing lifecycle (reduce software testing time by 50%) shortening the software development cycles and hence reducing time to market for products.
He / she will also be responsible for leading test automation programs specifically on System integration testing, functional and regression testing, with an emphasis on using open source tools for automation, and subsequent integration to continuous integration tools.
Job Responsibilities

Define Automation test strategy, creation of automation frameworks, and automation scripting for both internal facing applications/tools (API’s, etc.) and all customer facing platforms.
Accountable for building and leading the full automated testing team; continuous review of the team deliverables, coaching and doing team performance reviews
Accountable for managing CAPEX and OPEX budgets for automated testing tools
Drive transformations in testing through automation to achieve higher levels of efficiency through adoption of fit for future technologies. (Reduce software testing times by 50%)
Engage with the stakeholders (Business and Project management teams) in creating schedules and manage the automated testing teams to execute within the planned timelines and monitor the team performance against the schedules
Provides direction for the automated testing team, ensuring that activities of the team are aligned with other QA teams and all stakeholders
Lead programs to increase the quality of delivery and ensure zero major defects escape into production ensuring zero impact on customers on launch of products.

Job Requirements

Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject
5 Experience in test automation using open source tools – Katalon Studio, Selenium, Appium
Excellent software development skills coupled with programming experience in Python, Perl, Shell and Java, groovy etc
Hands-on QA experience with proven analytical and testing skills – Experience developing test strategies, test plans, test scenarios and test cases
Knowledge of automated testing frameworks
Experience of Test driven Development approaches
Strong risk identification and mitigation planning skills
Strong leadership skills
Experience with CICD automation tools such as Jenkins
ISTQB Certification is a plus.

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October 25, 2024
Principal Analyst – Investor Relations

Job description
Aid the IR team in creating and communicating a consistently applied message to the investment community, organizing and managing investor engagements and publications and reporting on share performance.
Key Accountabilities And Decision Ownership

Aid in preparing responses to queries by investors both retail and institutional. This applies to current and prospective investors.
Aid in the production of internal and external communications for investors; results presentations, press releases, press commentaries, and consensus estimates.
Aid in the preparation, production and implementation of investor related communication & events such as road shows, internal presentations, brokers and investor visits.
Facilitating preparation, development, design and production of the Annual Report / Integrated Report.
Facilitate and coordinate the payment of approved dividend to shareholders. Prepare investor relations board pack highlighting key developments in the company’s shareholding and investor relations activities.

Education & Experience

Graduate with a financial related degree from a recognized University.
A Chartered Financial Analyst (CFA) Level 1 qualification is an added advantage.
A strong financial background with good understanding of dynamics in the investment environment preferred.
Strong numeric and analytical skills.
Excellent communication skills.
Minimum three years working experience in a financial/analyst/ investor relations position with a good understanding of the Tele-Communication industry. Excellent proficiency in Word, Excel and PowerPoint.

October 25, 2024
Financial Systems Delivery Manager Principal Enterprise Architect Manager Analytics Systems Support

Job Description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge. Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.
Job Responsibilities

Responsible for leading virtual teams across IT to deliver the BU initiatives
In charge of delivering of the BU products on time
Ensure product stability within max 24 hours
Solutions Design and specification
Team Leadership
Managing Capex Spend for systems relevant to them.

Requirements

Degree in Science/computer science/Engineering/Business related.
Strong business acumen and mindset
5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
3+ years’ Experience in Technical Leadership of large IT projects
Certification in Business Analysis
Certification in Agile Project Management will be an added advantage
Team player who is skilled at building up and managing stakeholder relationships successfully
Ability to persuade stakeholders and to champion effective techniques through delivery
Ability to drive initiatives without any formal authority in an ambiguous environment.

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October 25, 2024
Subject Matter Expert – Digital Engineering Senior Manager, Data Management Senior Manager – Digital Engineering

Job description
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the HoD Digital IT, the position holder will be responsible for driving strategy execution for all digital products, provide best practices and blueprint architecture for cloud native application and provide subject matter expertise on development of cloud native applications based on micro-services architecture.
Job Responsibilities

Responsible for for digital channel architecture evolution;
Responsible for moving to a micro-services architecture for all digital solutions;
Responsible for driving the DevOps culture within IT
Responsible for coaching all IT members on agile and ensure all digital products are delivered using agile methodology;
E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents as well as E2E accountability for building proactive controls based on machine learning and similar techniques;
System accountability for all digital channels solutions inclusive of apps, portals and chat-bots
People management.
Bachelor of Science Degree in Computer Science or Engineering;
7+ years in leading software teams in startups or digital native organizations;
Experience in using advanced technologies around DevOPs, micro-services, app and backend development as well as data science.

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October 25, 2024
Devices Open Market

We are pleased to announce the following vacancy in the Distribution Channel department within the Regional Sales Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the HOD – distribution, the individual will drive growth of smart phones attachment rate to our network through the Open Market key retailers and wholesalers through creating and maintain strong partnerships, propositions and channel support programs. This requires championing training content development, propositions and for Open Market partners; driving and developing processes to improve our handsets availability within the channel while growing handset attachment rate from the channel.
Job Responsibilities

Develop and execute Open Market handset attachment rate growth plan
Liaise with relevant stakeholders to develop and execute relevant propositions that will accelerate Open Market handset attachment rate to the network
Develop healthy partnership with Open Market key phone importers, wholesalers and retailers
Develop channel support programs
Drive mobile data and other Safaricom propositions awareness and visibility within the channel
Collect Open Market intelligence and share with relevant stakeholders in the organization
Open Market product awareness and training
Conversation of key Open Market phone shops to Simcard Sales Outlet
Drive devices bonga point redemption through the channel
Drive maximum Safaricom devices availability within the channel
Input into content improvement for Open Market training material
Facilitate channel procedures and guidelines reviews and updates
Contribute to the development of process improvements to improve Open Market partner experience
Recommend development systems to support the Open Market channel

Qualifications

University degree in Business or IT related field
4 years’ sales experience in Customer Service or Retail environment
At least 2 years’ experience in distribution in a Telco or FMCG
Excellent knowledge of Excel, Word and presentation skills
Excellent negotiation, Communication and interpersonal skills
Ability to work under pressure and short timelines
Ability to multi-task
Excellent attitude and integrity
Knowledge of Safaricom products and services
Pleasant outgoing personality and proactive team player
Good planning and organization skills

October 25, 2024
Head of Digital IT

To provide vision and leadership for developing and executing information technology programmers, drive overall IT strategies & goals aligning with business objectives.
To drive company’s IT to the next generation through implementation of expedient & state-of-the-art digital technologies. To define and control IT budget, supervise complete IT delivery and preside over initiation, design, implementation & operational management of major transformations within IT.
Job Responsibilities

Define the target IT Architecture and its realization in accordance with internal stakeholders. Design and delivery of cost effective IT-Solutions to support all of Safaricom business.
Design, develop, integrate, deploy, operate & manage all IT- based business processes, IT applications & IT Infrastructure. This is in order to achieve business Goals for better Productivity, agility, business Flexibility, Revenue Generation & Cost Effectiveness through strong Business Intelligence / Analytics framework and close collaboration with Business.
Accountable for driving new technologies resulting in revenue generation, enhanced customer experience, process improvements and/or cost savings.
Drive digital transformation with end to end responsibility within IT to drive all digital channels, micro-services architecture implementation and DevOps delivery.
Responsible for driving the agile culture within IT to increase speed to market and delivery of customer centric products.
Delivers under strong governance from the Board Audit Committee in order to ensure minimum baseline are guaranteed in terms of system access control and user management, minimize risks to the business through adequate design and inclusion of key stakeholders (Cybersecurity, audit, compliance, Fraud, AML, revenue assurance) in delivery and operations processes.

Qualifications

Minimum 10-12 years management and leadership experience in IT Operations & Development.
Degree in telecommunications or information technology.
Substantial knowledge of business processes and their integration along with experience in strategic planning & execution.
Distinct analytical and systematic thinking.
Strong experience in leading and pushing forward the transformation & Innovation agenda.

October 25, 2024
Head Of Department Regional Sales and Operations Senior Manager – Regional Sales

Job Description

We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description
Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution. The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership
Detailed Description

Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
Develop innovative market development opportunities
Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
Support the enterprise ‘go to market’ channel structure at the region
Play a leadership role in the Safaricom Foundation initiatives in the region
Lead in the delivery of ‘Best Network for You’ customer promise for the Region
Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
Build and develop high performance teams and drive superior performance standards

Qualifications

Job Requirements

Degree in Sales & Marketing or a business management discipline
Experience in a large organization heading an Sales Business Unit/ Profit center
Excellent general management & commercial capability
Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
Strong customer focus with a proven track record in meeting revenue targets
Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.

Additional Details
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate Copy of your National ID/Passport

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October 25, 2024