Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Legal & Secretariat Department Intern

    Legal & Secretariat Department Intern

    Brief Description
    The main aim of the legal internship is to give Law students an opportunity to gain practical experience and to apply theories and education instructions in a professional setting under the guidance of experience professionals.
    Detailed Description

    Work closely with the Advocates and other staff in the Department.
    Prepare inter alia, commercial contracts, letters, conveyance documents etc.
    Carry out administrative duties in the Department.
    Liaise with other departments in the Company to realize inter-departmental goals and projects.

    Job Requirements

    Be a law student from a recognized university.
    Have proven interpersonal skills.
    Excellent communication and written skills.
    Good organizational skills.
    Be computer literate.

  • HOD E-commerce Account Excecutive Solutions Integration

    HOD E-commerce Account Excecutive Solutions Integration

    Brief Description
    Reporting to the Director – Enterprise Business Unit , the position holder will be responsible for developing, driving and implementing the e-commerce strategy to maximize sales, with a persistent emphasis on customer acquisition, conversions and maximizing average order value.
    Responsibilities

    Acts as a mini-CEO for the e-commerce business for Safaricom
    Lead the whole e-commerce department including marketing, merchant relations, customer support, product managers and other support functions
    Ability to define product pricing, communication and selling strategy
    Work closely with all departments like technology, finance, risk, assurance to define product strategy and ensure alignment to corporate strategy
    Work closely with HR team to recruit the top e-commerce talent and build a passionate startup-like culture for the e-commerce unit
    Ability to understand the African market, culture and competition and come up with appealing value proposition for the customers
    Ability build fit for the future passionate teams with great team empowerment and support
    Ability to identity and work closely with the seller community to provide customers with relevant products.
    Work with products owners and technology function to build future fit solutions to compete locally and globally
    Have deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
    Experience in digital marketing and sales and ability to increase customer engagement on MASOKO.

    Requirements

    10+ years in E-commerce domain with strong leadership experience
    Commercial lead with 8+ experience in leading talent towards delivering customer needs
    MBA or masters in management is recommended
    5+ years of experience in digital marketing and sales
    Management skills in leading agency, customer support, merchant, logistics, delivery teams.
    Experience in e-commerce platforms like magento or similar ones is a plus

    Additional Details
    Critical Competencies for Success

    Evidence of deep knowledge in e-commerce product strategy, product recommendation based on AI, customer driven user experience, product execution and offline and online merchandizing.
    Evidence of managing crosscutting datasets and driving insights
    Able to generate segmented insights that touch on Safaricom’s Consumer and Enterprise Business Units
    Evidence of using alternative methodologies to reduce costs of data collection, analysis and alternative insights
    Understanding of digital data collection and surrounding metrics
    Documented evidence of other strategic studies for both consumer and business segments
    Adherence to project plans/deliverables
    Strong quality assurance background
    Insights driven business plans
    Evidence of insight sessions with key stakeholders
    Documented reports of bi-annual reviews for key suppliers

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  • Intern – Enterprise Risk Management

    Intern – Enterprise Risk Management

    Job description
    Brief Description
    Reporting to the Senior Managers, Enterprise Risk Department, the individuals, with guidance from the managers, will support the proactive execution of the Safaricom information risk management and ISO integrated Management programmes, coordinate the execution of the cyber risk management framework and carrying out technical assurance activities to ensure Safaricom systems are compliance with internal policies, applicable regulations and best practice and implement a non-conformity and corrective action strategy
    Detailed Description

    Carry out information security monitoring for critical systems as will be assigned, including logical access
    Review policies and recommend improvements in line with best practice
    Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
    Support process management teams and ensure SharePoint optimization.
    Follow-up Non-conformities raised during the ISO Internal and External audit
    Assist implementation of ISO45001 Occupational Health and Safety GAP report
    Support execution of scheduled ISO activities to maintain certification
    Support Process based Risk Assessment
    Assist in administrative duties assigned in the office

    Job Requirements

    Carry out information security monitoring for critical systems as will be assigned, including logical access
    Review policies and recommend improvements in line with best practice
    Support ISO integration activities (ISO 9001, 27001, 22301, 20000, 14001 and 45001, ISO26000)
    Support process management teams and ensure SharePoint optimization.
    Follow-up Non-conformities raised during the ISO Internal and External audit
    Assist implementation of ISO45001 Occupational Health and Safety GAP report
    Support execution of scheduled ISO activities to maintain certification
    Support Process based Risk Assessment
    Assist in administrative duties assigned in the office

  • Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

    Engineer – Solutions Integration and Testing Territory Account Excecutive HOD E-commerce

    Job description
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Detailed Description

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Job Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

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  • Engineer – Solutions Integration and Testing Quality Analyst

    Engineer – Solutions Integration and Testing Quality Analyst

    Department Description: Technology Enterprise Services
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Responsibilities

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

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  • Account Relationship Manager – Public Sector Assistant

    Account Relationship Manager – Public Sector Assistant

    Job description
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Detailed Description

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Job Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

    go to method of application »

  • Products Analyst (Enterprise Business Unit)

    Products Analyst (Enterprise Business Unit)

    Job description
    Brief Description
    Reporting to the Manager Product Solutions & Enablement , the role holder will influence the design of experience in Product development within the Enterprise Business Unit. They will play an active part in developing product experience frameworks, developing experience blueprints and, defining a differentiated product experience within the Enterprise Business Unit.The role holder will lead and ensure rollout of attractive and customer centric Products, Solutions and Campaigns that deliver above and beyond experiences, through collaborative and customer centered Product Development processes.
    Detailed Description
    General Responsibilities Of The Role

    Design and Implement Product Experiences: Design and Develop Product and Support Experiences along the entire customer lifecycle with a view to guarantee unmatched user experiences.
    Lead CX work-streams and Enforce CXX Deliverables across Enterprise product development phases in line CXX Product development guidelines.
    CX Roadmap for Product Excellence :Develop, Own and Follow through CX Roadmap for Products to ensure experience excellence ambitions are not lost but are scheduled, tracked and realized.
    Operational Efficiencies: Deliver costs savings by Analyzing demand emanating from product experiences and implementing initiatives that result in operational efficiencies within the product environment.
    Product Readiness Assessments: Ensure that customer centric UATS and Readiness Assessments are well executed to inform the CXX Go/No Go Decisions
    Product Decommissioning or Improvement: Provide insights that support decisions on strategic product decommissioning and/or improvements and steer experience excellence in product decommissioning.
    Enterprise Product Excellence
    Creation of requisite Product Excellence documents across all New Product Development (NPD) Phases right from CX Frameworks to CXX Go/No Go Advisories and Product In-Life reviews
    Wall walk stakeholders at each NPD phase to ensure right amount of attention is focused on customer experience deliverables
    Go/No Go Decision Reports: Ensure CXX Go/No Go Decision Reports are accurately prepared and all key stakeholders aligned well in advance.
    Monitor the experience of existing products, solutions and campaigns and institute corrective measures in collaboration with relevant Business Units and stakeholders, as need arises.
    In collaboration with the PSE Enablement Team, Ensure Enablement is smartly planned for during Products, Services and Campaigns development and seamlessly executed ahead of Launch positioning customer facing teams to deliver excellence customer experience with ease.
    Reporting Excellence
    Monitor and Track initiatives within your docketresulting in creation of both detailed and high level progress and focus reports.
    Timeliness, Relevance & Accuracy – Ensure that information is collected from the correct sources and reported on in a timely, relevant and accurate fashion whilst targeting all key stakeholders.

    Job Requirements

    Bachelor Degree or Diploma and at least 4 years working experience in a related discipline with a leaning on Technology and Human Sciences.
    Proven practice in a Customer Experience role that includes Design and Implementation of Customer & User Experiences.
    Demonstrated skill and experience in the delivery of Enterprise Services.
    Ability to communicate complex subjects in a simple way
    Ability to assimilate Technology and Customer Experience to output remarkable User Experience
    Strong in reporting skills including report writing and presentations.
    Capable of working in a complex organization, smart negotiator and able to build strong relationships and credibility without necessarily having direct management control.
    Strong understanding of Customer Journeys, design of touchpoint experiences and related global trends.
    At least 4 years working experience in customer experience environment
    (Added Advantage) Cross-channel experience in a complex go-to-market business.

    Additional Details
    Note to Applicants

    As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
    Applicable to Kenyan citizen candidates only
    Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
    Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)
    Applicable to all candidates
    Scanned copy of your University Certificate/s
    Scanned copy of your National ID /Passport /Legal Form of Identification

  • Accountant – M-PESA Finance Contractor Regulatory & Public Policy Contractor

    Accountant – M-PESA Finance Contractor Regulatory & Public Policy Contractor

    Department Description
    We are pleased to announce the following Contractor Vacancy in the within the Finance Operations Department in the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below;
    Brief Description
    Reporting to the Senior Manager, M-PESA Finance – Finance Operations Department, the position is responsible for ensuring accuracy and completeness of all M-PESA reconciliations including proper authorizations of money transfer.
    Responsibilities

    Monitor Agents transactions –Float Management
    Daily reconciliation of IMT partners statements and follow up on settlements
    Daily Bank Account Reconciliation
    Processing and payments of Agent Commissions
    Manage update of Agent KYC in the M-PESA system
    Revenue recognition and debt collections for all M-PESA related.
    Validation of Processed merchants & Agents Withdrawals
    Month end reporting-Revenues & costs Schedules and supporting

    Requirements

    Qualified Accountant with CPA (K)/ACCA or equivalent with an Honours degree from a recognized university.
    At least 2 years Accounting experience in a well-run company
    Highly computer literate
    Ability to work without supervision
    Drive for results
    Have good stakeholder management skills

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  • Graduate Management Trainee

    Graduate Management Trainee

    Job description
    Role Description
    The Graduate Management Trainee program delivers a truly global proposition in the employment market and enabling greater talent mobility within the business. This was developed to identify the future generation of Safaricom leaders by hiring today’s best young talent coming fresh from the universities across the globe. It ensures that we continuously build a strong flow of home grown local talent who will lead our business in delivering our future growth ambitions. The program draws from its rich heritage to move towards a sustainable future with people who want to have an impact and leave a lasting impression by finding innovative solutions to complex problems.
    We are therefore pleased to announce the recruitment of Safaricom Discover Management Trainees.
    As we select our Management trainees, we are looking for bright, exceptional and well-rounded individuals, who can be developed to combine their intellectual strength with strong team working and leadership competencies. In keeping with our current business needs, we are looking for a person who will meet the following criteria:
    Detailed Description
    This is an 18 months program designed to prepare future leaders to assume challenging responsibilities and prepare them for business leadership roles. The program encompasses rotations within and across functions in an accelerated learning environment. We aspire to grow our talent pipeline to have more diversity that challenges perspective by individuals with the potential and capability to drive Safaricom to new era of telecoms.
    Job Requirement

    To work with other managers to plan and direct the work of divisions.
    To receive on-the-job training and formal training related to the rotational experience.
    To work in different divisions to gain perspective of the business as a whole.
    To attend periodic evaluations.
    To prepare reports for management as and when required.
    To identify trends and recommends proactive or remedial action to manage business situations.
    To work with and through management to develop and implement actions that protect company assets and promote profitability.

    Job qualifications

    Bachelor’s Degree (Second Upper) from a recognized university. First class will be an added advantage.
    Fresh graduate or MUST have graduated within the last 1 year from the date of advert.
    Excellent communication skills;
    An exceptional achiever in extracurricular activities will be of added advantage.

  • Core Network Support RIG Driver

    Core Network Support RIG Driver

    Department Description                             
    We are pleased to announce the following vacancy in the Network and Service Operations Department within Core Network- CS Support Unit Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Responsibilities

    Providing long term CORE NETWORK solutions and support.
    Providing   second line maintenance support & solving more serious problems in the CORE NETWORK escalated from first line maintenance.
    Interface with the supplier of the CORE NETWORK equipment and follow up on escalated problem.
    CORE NETWORK subsystem upgrades and major reconfiguration.
    Develop tools for automation and speed up the maintenance process.
    Ensure high availability in the Core network elements by strict adherence of preventive maintenance schedules.
    Scheduled and documented preventive maintenance.
    Scheduled and documented BCP/DR plans.
    KPI monitoring to ensure adherence to agreed and standard KPI thresholds.
    Clearance of faults received from 1st Line maintenance team.
    Integration of new equipment & new Technologies.
    Configuration changes on existing Network elements.

    Requirements

    University degree in Electrical & Electronics engineering.
    5 years working experience in Telecommunications with at least 2 years’ experience in GSM NSS environment.

    Critical Competencies for success

    Analytical & problem solving skills when handling faults.
    Must be able to work without supervision & meet tight deadlines/schedules.
    Presentation skills required occasionally when initiating the use of new procedures & long-term
    Proactive & self motivated
    Good public relations, communication & interpersonal skills when coordinating with contractor /other departments & suppliers.
    Good working knowledge & understanding of CORE NETWORK.
    Good working knowledge on IT and able to write programs.

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