Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Functional Testing Engineer

    Functional Testing Engineer

    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.
    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
    The Data scientist will lead the data science team to create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency through deep insights. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases.  Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.
    Responsibilities

    Data mining using state-of-the-art methods
    Selecting features, building and optimizing classifiers using machine learning techniques
    Processing, cleansing, and verifying the integrity of data used for analysis
    Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
    Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
    Create visualizations using state of the art visualization tools
    Lead and manage data science team

    Qualifications

    BSC. or MS. in Computer Science, Statistics, Mathematics or equivalent practical experience
    2 – 10 years data science working experience and with a leadership role.
    Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
    Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
    Experience with data visualization tools, such as D3.js, GGplot
    Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
    Good applied statistics skills, such as distributions, statistical testing, regression
    Good scripting and programming skills
    Good understanding of big data technologies like Hadoop
    Strong communications and interpersonal skills and quick grasps to understand business problems

  • Relationship Executive

    Relationship Executive

    We are pleased to announce the following vacancy in the Customer Operations Department of the Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Brief Description
    Reporting to the Team Leader – Customer In-Life LE, the position holder will be responsible for ensuring excellent and timely customer service by managing the relationship of the accounts under their control; by handling all support issues, escalations and ensuring resolution within SLA, and by maintaining communication with the Customer on all account support issues throughout the entire customer journey.
    Key Roles:

    In charge of Churn, Suspensions, Credit Notes for their TML – maintain <1% credit notes on total baseline; 100% retention of defined baseline revenue (across all products)within the given period; Identify opportunities for cross-selling, upselling and stimulating organic growth in the accounts under management and assign identified leads; Maintain a strong and deep relationship with accounts under direct management – achieve an NPS of at least 80% as per internal measurement mechanisms; Sharing customer issues & requests to the respective/correct folders, teams as well as line manager; Follow through on all issues to ensure closure within stipulated SLAs – 95% adherence to service level agreements and give progressive feedback on potential breach of SLA; Maintain communication with the customer throughout the entire customer journey – Feedback to customers within 2 hours of query or issue resolution; >99% Quality SRs captured on Siebel by raising service requests accurately;
    Continuously updating customer contacts on Siebel and sharing a report of the same with responsible teams;
    Flag any recurring incidences/potential escalations and issues past SLA to line manager;
    Share Weekly and ad hoc reports with line Manager;
    Share with customers company initiatives, outages, network and systems upgrades;
    Capture service review minutes and notes – shared in 24hours;
    Create and update SDPs for top Customers;
    Spearhead delight activities within your TML.

     
    QUALIFICATIONS
     

    Excellent communication and interpersonal skills;
    Diploma in a business related field;
    Experience in B2B sales support will be an added advantage;
    Commercially orientated with a desire to increase revenues and profitability of the business;
    Demonstrate ability to solve problems or come up with quick solutions to issues raised;
    Understands Safaricom Enterprise products and services portfolio;
    Ability to identify and qualify opportunities to develop new business;
    Should be willing to work anywhere in the country.

    Additional Details

    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field;
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document;
    Clearance certificate from a reputable Credit Reference Bureau (CRB);
    Degree/Diploma Certificate/ Letter of completion from University in case you have not received your degree certificate;
    National ID/Passport.

  • Web and Content Administrator Senior Manager Revenue Assurance

    Web and Content Administrator Senior Manager Revenue Assurance

    We are pleased to announce the following contractual vacancy in the Corporate Communication Department within theCorporate Affairs division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Head of Department; Corporate Communication, the individual will handle internal and external digital assets as well as simple and complex design programs.
    Job Responsibilities 

    Recommends and supports best practices in web design.
    Coordinate acquisition process for any systems required for corporate communications on both internal and external platforms
    Work with the corporate communications team to ensure content is up to date on owned channels including Sharepoint, Corporate Website and Microsites.
    Layout content for the daily bulletin and other organizational EDMs and e-newsletters.
    Streamlining navigation and stability of the corporate website/microsites/SharePoint and all other owned corporate assets.
    Create system requirements specification and high quality supportability requirements on need basis
    Work with Corporate Communications agencies and IT teams to ensure timely product delivery.
    Laying out and designing corporate presentations.
    Analyse and report Website/article/microsite performance.

    QUALIFICATIONS

    Diploma/ Bachelor’s Degree in a related field
    Exposure to web content management systems
    Prior experience maintaining and migrating web content is a plus.
    Strong innovative visual designer, who works well independently
    Excels at incorporating best-in-class design principles (Color theory, space, shape, alignment, responsive etc.) to the web and mobile application concepts
    Experience selecting, creating and guiding visual content for the web (photos, advertising banners, video, etc.).
    Experience creating and managing a website style guide
    Ideally use of Adobe Photoshop, IDesign, UX, Dreamweaver, Google Analytics and other
    Proficiency in Excel, Word, HTML, CSS, Photoshop. Other Content programming languages
    Ability to actively manage and prioritize a large number of tasks with competing deadlines
    Demonstrated commitment to learning new technology
    Willingness to take initiative and work independently, but also function as part of a dynamic team
    Highly organized, conscientious and detail oriented.
    Good decision making skills. Strong creative and conceptual skills.
    An excellent planner and organizer

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  • Health, Safety & Wellness Manager

    Health, Safety & Wellness Manager

    We are pleased to announce the following vacancy in the Health, Safety and Wellbeing Department within Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Posting Description                     
    Reporting to the Senior Manager Health, Safety and Wellbeing , the role holder will be responsible for assuring the highest possible degree of health and safety for Safaricom’s employees, contractors, sub-contractors and visitors to company premises/ sites of operations.
    Job Responsibilities                 

    Stewardship of Health and Safety Management System, procedures and programs towards ensuring flawless business operations.
    Ensure continuous improvement of Health and Safety standards in terms of the work environment for Safaricom’s employees, contractors, sub-contractors and visitors.
    Consolidate a companywide H&S risk profile, identifying and ranking potential areas of weakness and communicate the same with concerned stakeholders for review, where required.
    Maintain a strong field presence throughout company facilities and sites of operations, monitoring and ensuring that all business operations comply with OSH laws and regulations, Safaricom Standards and internationally accepted OSH standards.
    Ensure compliance with relevant regulatory and other requirements including annual workplace registration, annual health and safety audits, inspection of lifting equipment and pressurized vessels, annual fire safety audits, noise surveys, illumination surveys, air quality analysis, EMF surveys, amongst others.
    Consolidate a companywide health and safety management plan arising from recommendations of audits and inspections undertaken, communicating the same with concerned stakeholders for review, and tracking to ensure closure.
    Coordination of investigation of all accidents, near misses, dangerous occurrences, property damage or loss, first aid cases and medical treatment cases reported in all company facilities and the identification of corrective and/ or preventative action to prevent recurrence, where applicable.
    Management of the inventory of all first aid amenities/ supplies provided at all company facilities (including medical supplies, medical and non-medical equipment and signage) ensuring that they meet, at all times, legal and best practice standards. This shall include inspection and maintenance of the inventory, as and when required.
    Develop and prepare Safaricom’s Safety and Health Management System targeting ISO 45001 certification.

    QUALIFICATIONS

    Bachelor of Science degree in Engineering, Environmental Science, Health and Safety or related studies.
    Relevant certification/ accreditation in Occupational Safety and Health
    Minimum of 5 years working experience in the Occupational Health and Safety field. Added advantage if within the telecommunications, oil and gas or manufacturing industries.
    Thorough knowledge of the Occupational Safety and Health Act, The Work Injuries Benefit Act, Labour laws and subsidiary legislations.
    Good understanding of ISO 45001 or other Occupational Safety and Health Management Systems.
    Highly organized, conscientious and detail oriented with excellent interpersonal and communications skills

    Note to Applicants
    As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
    National ID/Passport.

  • Manager-Acquisition & Distribution Manager

    Manager-Acquisition & Distribution Manager

    We are pleased to announce the following vacancy in the Home and Content Department within the Consumer Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description

    Reporting to the Senior Manager Home Channel Sales &Retention the role holder will be responsible for ensuring the different Home sales and distribution channels are supported to deliver expected results. They will support our regions in delivering sales KPIs while analyzing opportunities within non-traditional channels to reach the market. They will work with different channels {Dealers, Online, TDRs} to meet overall revenue and acquisition targets for the home channels.

    Detailed Description

    Develop plans to achieve set acquisition and revenue targets through the Channels/regions.
    Set challenging targets for the Channels and partners and ensuring their achievement.
    Proper management of Channel sales trackers.
    Ensure adequate sales pipelines to achieve the revenue targets.
    Achieve set penetration targets
    Ensure implementation of all commercial and other policies within the Channels
    Drive people engagement across the channels
    Identify challenges and areas of opportunity to improve the channel performance from both a short term and long term revenue perspective and work with relevant teams to address.
    Act as liaison with other departments and BUs to find ways to improve channel performance, from acquisition and retention perspective.
    Proactively attend to channels and customer related issues and get an excellent customer rating.
    Build long lasting business relations/partnership with assigned Channel partners

    Job Requirements

    Degree in Business Management or related field
    Over 5 years Sales and Channel management experience
    Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behaviour
    Strong awareness of market trends, competitive impacts and market opportunities.
    Achievement oriented.
    Innovative and creative.
    Strong interpersonal and people skills.
    Strong communication skills.
    Highly organized, conscientious and detail oriented

  • Senior Manager – Managed Security Services Systems Administrator Officer HR Service Delivery

    Senior Manager – Managed Security Services Systems Administrator Officer HR Service Delivery

    Job description
    We are pleased to announce the following vacancy within the `Cyber Security Department within the wider Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Head of Department – Cyber Security, the Managed Cyber Security Services Senior Manager is the key player in the Managed Cyber Security Services Team for the client, serving as the delivery management focal point for operational governance and oversees the day-to-day activities of the delivery team.
    The Managed Cyber Security Services Senior Manager will oversee the Managed Cyber Security Section, in developing and maintaining the overall service delivered by the team to its clients, ensuring the services delivered meet the client requirements, support the overall business plan and are cost effective, ensuring the section is meeting its strategic objectives.
    Also in this role, the Managed Cyber Security Services Senior Manager will be accountable for all initiatives geared towards the building and maintenance of the services that will be delivered as part of the overall Section. The Senior Manager will lead in the management of all tasks, working with service delivery teams, peers and clients to ensure that the information and services implemented are delivered and operating smoothly. S/He will manage all commercial & technical aspects of the sales cycle, and will play a leading role in the development of the Managed Security pre-sales organization.
    Detailed Description

    The person in this functional role will need to be knowledgeable in all aspects of commercialisation, design and implementation of complex security value propositions.
    Provide oversight and management for operational Managed Cyber Security activities, processes and polices as required
    Work to build out and enhance a team of Managed Cyber Security Services professionals
    Own strategic accounts where onsite personnel are deployed
    Perform regular portfolio reviews and status updates
    Oversee sectional tasks as they seek to leverage existing Cyber Security Infrastructure to deliver solutions that solve customer problems
    Create a climate that fosters research and development (R&D) efforts in the Managed Cyber Security space, thus channelling input into the departmental Cyber Security
    Strategy & Innovation Roadmap
    Act as a primary liaison within the Cyber Security department, working with service delivery teams, peers and clients to ensure that the information and services implemented are delivered and operating smoothly

    Requirement

    Bachelor’s Degree in Electrical Eng./Computer Science/Technology Management (or equivalent) from a recognised university;
    At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH/CCSP
    At least 6+ years of experience in managed services leadership experience with security or Infrastructure Service offerings for enterprises, ideally in a cyber-security setting.
    Hands-on experiencing in building out and enhancing a team of managed services professionals
    Prior supervisory or technical team lead experience
    Experience in crisis management
    Proven hands-on experience in Microsoft & *nix Operating Systems
    Advanced Networking Competencies: CCNA/CCNP
    Experience in the use of vulnerability assessment tools
    Proven experience in Security Information & Event Management Platforms: e.g. Splunk, ArcSight, QRadar, etc.
    Proven experience in Cloud Technologies: Cisco UCS and VMware (or equivalent)
    Broad familiarity with Security Technologies within other disciplines is a definite bonus
    Familiarity with Information Security Management Systems and Standards (ISO 27001, PCI-DSS, etc.)
    Working knowledge of the broader threat landscape and the ability to distil technology trends, and explain complex behaviours in simple terms
    Working knowledge of cloud-based platforms (e.g. Google Apps, MS Office365, VMWARE, ESXi, AWS, Salesforce, ServiceNow, Okta, OneLogin, Dropbox, Box, etc.).
    Experience with POCs and Demos

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  • Officer HR Service Delivery

    Officer HR Service Delivery

    We are pleased to announce the following six month fixed term contract vacancy in the HR Operations within theResources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Posting Description                     
    Reporting to the HR Service Delivery Manager, the employee will be responsible for HR service delivery for both internal and external customers.
    Job Responsibilities                 

    Provide 1st level operational support across the business and externally in various HR services.
    Generating and replacing staff identification badges.
    Responsible for provision of HR Administration services to support initiatives from HRBP’s and Centers of Expertise.
    Responsible for identifying and resolving client service issues and challenges on a daily basis.
    Updating, verifying and endorsing all documented correspondence coming into HR Operations for filing in the personnel files.
    Up to date staff record maintenance on both Oracle HR System and staff personnel files.
    Putting in place a filing plan for any documents that cannot be filed within the SLA and share with stakeholders.
    Support staff with medical related queries that come through the HR service desk.

     
    QUALIFICATIONS
     
    Job Requirements                   

    Bachelor’s Degree preferably in Human Resource Management or relevant field.
    Strong administrative skills with a flair for technological enhancements
    High multi-tasking, organizational, communication, and writing skills
    Efficient skills in word processing, spread sheet applications, basic knowledge of internet/e-mail functions and use of Outlook.
    Ability to prioritize multiple demands, exercise tact and discretion and meet deadlines.
    Must be a team player.

    Note to Applicants
    As part of our recruitment process, successful candidates will be expected to provide the documents below for verification;
    *Applicable to Kenyan citizen candidates only

    Scanned copy of Certificate of Good Conduct from the Directorate of Criminal investigation (CID Kenya) (Less than 12 months old)
    Scanned Copy of Certificate from a reputable Credit Reference Bureau (CRB)

    *Applicable to all candidates

    Scanned copy of your University Certificate/s
    Scanned copy of your National ID / Passport /Legal Form of Identification

  • Evergreen Requisition – User Interface Designer

    Evergreen Requisition – User Interface Designer

    Job description
    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.
    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
    The primarily role of an User interface Designer is to create, implement and improve design systems, elements, styles, user flows and visual artifacts.
    The Roles Of An Interaction Designer Include

    Execute all aesthetic design stages from concept to engineering hand off
    Establishing design principles + UI direction for the engineers
    Communicating with product managers, engineers, interaction designers, researchers and the team at large to define and implement product direction, visuals and experience
    Present and defend designs and key milestone deliverables to peers and executive level stakeholders
    Apply design thinking and fundamental design principles to interfaces
    Staying abreast of UI trends and looking for creative ideas and inspiration
    Testing and analysing recently released products/features to identify potential areas of improvement

    Requirement

    Experience using tools such as Photoshop, Sketch, Illustrator, InVision, UXPin, Quartz.
    Understanding of basic front-end languages: HTML5, CSS3 Javascript.
    Excellent visual design skills with sensitivity to user-system interaction
    Ability to present your designs and sell your solutions to various stakeholders.
    Ability to solve problems creatively and effectively
    Up-to-date with the latest UI trends, techniques, and technologies
    Three or more years of experience and proven record of accomplishment.

    Must be collaborative, self-motivated, proactive, organised, punctual with deliverables, a team player, curious, innovative, empathetic and quality and result focused.
    Must provide a strong work portfolio that demonstrates a deep understanding and application of UI best practices.

  • Infrastructure Planning – Systems Administrator Evergreen Requisition – Software Developer (Persons With Disability – PWD)

    Infrastructure Planning – Systems Administrator Evergreen Requisition – Software Developer (Persons With Disability – PWD)

    Job description
    We are pleased to announce the following vacancy within Digital IT department in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Manager – Infrastructure and Cloud Planning, the position holder will be responsible for system planning, deployment, monitoring and administration of Safaricom Linux, Windows, VMware, RHEV, Open stack and storage systems. This includes general system administration tasks, software and hardware installations, system configuration, backups, system monitoring, performance tuning, troubleshooting, skills transfer, internal customer management, configuration management and documentation.
    Job Responsibilities

    Administering, configuring and troubleshooting servers based on Linux, Windows, VMware, RHEV, Openstack.
    Analysis of server hardware and operating system software, enterprise storage systems based on IBM, EMC, HP and Cisco and Brocade SAN fabric. This will also include implementation of tactical service improvements, upgrades and system patching;
    Liaise with internal users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems;
    Operations of backup tools and testing of disk and data recovery;
    Provide solutions on all business systems. Prompt restoration of lost data for the business;
    Hardware and software assurance;
    SLA and OLA management and adherence for incident management and request fulfilment processes.
    Capacity planning for servers, storage and related component to ensure business needs are met within agreed OLAs.
    Participation in feasibility studies and testing for new IT infrastructure components;

    Job Qualifications

    BS Degree in computer science or engineering;
    3+ years’ experience in infrastructure support in an environment with mixed Windows, Linux and UNIX server environment.
    Certification in vMware (VCP) and Redhat (RHCE), AIX and SAN Storage environments.
    Experience with Configuration Management E.g. Chef, Ansible.
    Good working knowledge of high availability environments with clustering and distributed storage technologies.
    Good understanding of System Administration Techniques – e.g. OS Performance, Windows, Virtualization, Linux enterprise, server hardware and storage.
    Strong oral, written, interpersonal communication and leadership skills

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  • Program Manager

    Program Manager

    Job description
    Department Description
    Reporting to the Senior Manager PMO, the position holder will coordinate and manage the delivery of Complex Information, Communications and Technology solutions for Safaricom projects. This role will be responsible for kick off, execution, implementation and closure of Sprints, Projects and Programs.
    Job Responsibilities

    Prior experience in a hands-on software or system development role
    Direct experience managing both agile and waterfall programs; able to tailor programmatic processes to the needs of a project
    Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
    Communicate regularly with senior management on status, risks and change control
    Ability to apply critical thinking in complex situations; experience working in cross functional groups including Digital IT/engineering, Networking, and infrastructure teams.
    Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners
    Collaborate with key stakeholders to translate business questions into verifiable hypotheses using complex, multi-source data
    Demonstrate great judgment in quickly forming actionable, data-driven conclusions in the face of uncertainty
    A strong track record of executing in dynamic and fast-paced environments.
    Lead cross-functional development on new technology from design through delivery
    Cross-organizational communication – comfortable evangelizing ideas and concerns clearly and persuasively, in both verbal and written forms

    Requirement

    Bachelor’s degree with a technical discipline or equivalent experience
    5+ years of relevant work experience in technical program/project management in a consumer electronics environment
    Experience defining projects, collecting requirements, writing detailed functional and test specifications, coordinating efforts to scope, schedule and deploy new features sets.
    Experience analyzing cost/benefit of feature selection
    Demonstrable experience in project management
    Certification in project management e.g. PRINCE 2/ PMP/SCRUM.