Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Manager- Home Channels Sales &Distribution Support

Job description

We are pleased to announce the following vacancy in the Home and Content Department within the Consumer Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Senior Manager Home Channel Sales &Distribution the role holder will be responsible for ensuring the different Home sales and distribution channels are given effective and efficient trade marketing support to deliver expected results through consistent business engagement. They will coordinate & cascade Home solutions communication to the regional teams to ensure success of all Home campaigns.Detailed Description

Develop and execute, consistently, activities that deliver the channel revenue and acquisition mandate
Act as the liaison between the Segment team, Home field teams and Regional trade marketing teams to execute ATL campaigns to ensure the agreed picture of success is achieved.
Ideate on different partner engagement platforms/forums to socialize the different partners for the home agenda (Contractors, KARA )
Acquire collateral branding space for estate branding, reseller outlets branding, contractor engagement /branding, tools
Ensure we execute our product NPS initiatives through the estates, team leaders and regional Trade Marketers
Drive all the themed BTL home distribution partner campaigns & ensure all home channel sales properties (collateral, vans) deliver expected outcomes.
County council engagements in liaison with specific regional trade marketing teams
Drive regional estate activations and tactical activities
Together with Home channel Trade Development Representative, monitor and report on ground specific competitor analysis and impact

Job Requirements

Degree in Business Management or related field
Over 5 year experience in Trade /channel marketing experience
At least 2 years Sales and Channel management experience
Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
Strong awareness of market trends, competitive impacts and market opportunities.
Strong ability to Influence & execution
Innovative and creative.
Strong interpersonal and people skills.
Strong communication skills.
Highly organized, conscientious and detail oriented

October 26, 2024
Manager M-Agri Buyer Channels (Sales) Manager – M-Agri Buyer Channel Development

We are pleased to announce the following vacancy in the M-Agri department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Senior Manager; M-Agri Sales and Distribution, the is responsible for the engagment, acquisition, onboarding and retention of buyers within the DigiFarm ecosystem.
Job Responsibilities

Identify and acquiring DigiFarm buyer accounts
Drive buyer demand generation by ensuring season-on-season production (Buyers’ inputs) orders.
Drive incremental revenue for buyer accounts under management as per revenue potential identified in each buyer account
Effectively develop and manage relationship matrix and engagement models for the buyer accounts
Craft strategic plans for buyer account penetration
Ensure less than 1% churn for all buyer accounts under management
Identify DigiFarm growth opportunities and up-selling and cross – selling potential within the assigned Buyer account.
Supervise development and executions of buyer accounts ring fencing strategies
Develop strong relationships with the buyer accounts at CxO to maintain ongoing revenue stream
Manage all customer escalations with relevant stakeholder in the organization and ensure closure
Weekly reports on buyer performance and submission of buyer account plans

QUALIFICATIONS

A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
4-5 years working experience managing key accounts in a B2B environment
Strong relationship building skills preferably from a major blue-chip company
Ability to inspire and manage a sales team (previous team leadership will be an added advantage)
New business development skills.
Demonstrate ability to deliver results i.e. meet and surpass targets.

Note to Applicants
As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB).
University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
National ID/Passport.

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October 26, 2024
Senior Officer Fraud Investigations Data Scientist

Job Details
We are pleased to announce the following vacancy in the Ethics and Compliance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Senior Manager, Fraud Investigations the individual is responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.
Responsibilities

Lead/undertake fraud investigations of cases handed over by the Fraud detection team as well as cases generated from other sources e.g. ethics hotline, customer escalations, letters to the CEO, Internal Audits etc.
Manage and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
Manage a robust and risk-based intelligence-gathering network in all areas of business.
Forensic acquisition, interpretation, storage and presentation of electronic evidence from electronic devices.
Represent the company before court on fraud related matters.
Propose, discuss and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
Analyse and monitor unusual data patterns that may indicate fraud/ unethical conduct. Spot negative trends, and potential risky behaviour.

Qualifications

Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline
Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
Certification in Digital forensics and/or incident response will be an added advantage.
Proven hands on fraud investigations experience in a financial environment for a minimum period of 4 years.
Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
Good knowledge of GSM network business models and processes.
A conceptual thinker able to work independently.
Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners.

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October 26, 2024
Senior Manager – HR Shared Services

Department DescriptionWe are pleased to announce the following Senior Manager – HR Shared Services at Safaricom. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Head of HR Shared Services – Tribe Lead, the position holder will be responsible for operationalizing an inspiring employee experience by driving simplification, automation and digitization of the employee life cycle. In so doing, the role holder is the Product Owner of the Internal-CARE ( I-CARE) squad.Detailed DescriptionThe Product Owner maximizes value by delivering the product vision and defining the epics and user stories to work on, owning, defining and prioritizing the product backlog of the Squad and accepting deliverables at the end of each sprint

Defines the product vision and coordinates with the Tribe Lead and other Product Owners;
Focuses the team on delivering business value in regular increments;
Responsible for defining and tracking Objective Key Results (OKRs) and KPIs as part of the quarterly business reviews (QBR) process;
Using data, develops and defines user stories / items and acceptance criteria from the feature and capability roadmap;
Contributes to the squad with relevant product knowledge in the development of tasks;

The product owner drives the Simplification(S), Automation(A) and Digitization(D) of HR processes so as to deliver an inspiring employee journey (Joiner, Mover, Leaver)

Resourcing plan (S+A)
Recruitment ( A)
Selection (A)
Perfect day one (A+D)
Onboarding/induction(S+A+D)
EVP ( D)
Performance management( A)
Learning & Development (A)
Talent Management ( A)
Reward ( A+D)
Internal moves (A)
Employee relations ( S+A+D)
Employee assistance programme (S+A)
Fleet & travel (A+D)
Customer service ( S+A+D)
Physical work environment (D)
Voluntary exit ( S+A)
Involuntary exit (S+A)
Pension (S

Participate in design by giving input, build and test, implement and roll-out, and optimize a HR Shared Services centreMust Have Technical / Professional Qualifications

Bachelor Degree in Business, Technical or Human Resources Field
Professional qualifications will be an added advantage
Demonstrable experience in operating a Shared Service Centre.
Minimum of 5 year- experience in Human Resource management

Additional InformationAs part of the interview, process external candidates should prepare the following documentation, which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

October 26, 2024
Principal Cyber Security Architect Principal Cyber Security Assurance Officer Senior Manager, Cyber Prevent And Defense Principal Engineer, Cyber Prevent And Defense Territory Account Executive – SME and Channels Coast Region Senior Human Resource Business Partner

The Cyber Security Architect role is responsible for defining, analyzing and periodically reviewing the technology security strategy and roadmap based on the ever-evolving threat landscape and ensure risks identified are adequately mitigated. He/she will also architect and design cyber security systems in line with best practices to ensure they meet all requirements including adequate security, capacity and performance.
Reporting to the Senior Manager, Cyber Security Strategy & Secure by Design, the successful candidate will lend support in ensuring all new and existing systems/products/services are designed and implemented in a secure manner to avoid or mitigate any risks/security threats encountered.
Responsibilities

Define, analyze and periodically review the cyber security strategy and roadmap based on the evolving threat landscape and ensure risks identified are mitigated
Architect and design cyber security systems in line with best practices to ensure they meet user requirements including adequate security, capacity and performance.
Define cyber security requirements and acceptance criteria for new systems
Draft and evaluate RFIs/RFPs
Liaise with Supply Chain in the procurement process
Do the technical evaluations (Ops team should also be involved in this)
Select the best solution and present to the CAPEX governance board
Ensure all vendors have up-to-date contracts (contract management)
Implement, Test, Deploy and Commission new systems (Ops team should also be involved in this to some extent especially in testing for smooth handover)
Ensure proper change management and system handover processes are followed
Recommend major upgrades where required and liaise with the operations team when doing the upgrades especially if it affects the design/architecture of the system
Ensure all security technology and processes implemented are continually improved to maximize on their returns/benefits
Manage all aspects of projects and vendor related issues in line with best practices
Define metrics and report periodically that clearly demonstrate return on security investment (ROSI)
Conduct research and development/security intelligence on new areas in security and present on them for sensitization and knowledge transfer to other team members/staff
Ensure all security systems implemented have high availability and disaster recovery in accordance with best practices

Qualifications

Degree in Electrical Eng/Computer Science/Information Technology
Advanced professional information security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OCSP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Certifications in the use and administration of security tools e.g. Firewalls/IDS/Content Filters/Antivirus/Ethical Hacking tools
Certifications in virtualization technologies: VMware, HyperV, Open Stack
Minimum of 5 years’ experience in Cyber Security Systems – e.g. Firewalls, IDS/IPS, VPN, Content Filters, Security Hacking tools, Antivirus, Encryption etc…
Minimum of 5 years’ experience in IT Networks and Systems Administration e.g. Cisco, Huawei, Windows, Linux, Unix etc…
Working knowledge of web technologies e.g. cPanel, ModSecurity, Apache, PHP, Joomla, WordPress and ASP
Working knowledge of databases e.g. Oracle, MSSQL, MySQL, Postgress SQL
Working knowledge of Virtualization Technologies e.g. VmWare, HyperV, Open Stack
Working knowledge and experience in DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins, Gitlab/Github etc…
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD, SS7 etc.

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October 26, 2024
Enterprise Systems Support Analyst Senior Solution Architect – Solutions & Architecture Head of M-Pesa Risk and Compliance UX/UI Designer

Description
We are pleased to announce the following vacancy in Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager Channels Solutions, the position holder will Provide 1st and 2nd line functional and technical support of Oracle Enterprise Resource and Planning system, Retail Systems and other related systems.
Key Responsibilities:

Provide expert support (and management where applicable) for POS and ERP modules and related applications.
Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
Escalate and source expertise where necessary
Involvement in testing new products, services and technologies.
Test new and upgraded applications before implementation and rollout.
Proactive Application monitoring of POS and ERP Systems.

Qualifications

University Degree in Computer Science or any other Information or Technology related discipline
Programming skills in PL/SQL is a pre-requisite
LINUX certification is an added advantage
LINUX Scripting and basic administration
Oracle E-Business suite training is an added advantage
At least 2-3 years experience in a client server environment with two years DBA and / or Application support experience
Programming using PL/SQL and UNIX scripting
Programming skills in any 4GL or a functional programming language e.g. SQL

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October 26, 2024
Evergreen Requisition – Interaction Designer

An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.
In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *
The Interaction Designer will primarily be responsible for translating user research into user requirements, strongly advocating for the user throughout the design and development process and creating, improving and owning the experience of the users.
Deliverables expected from an interaction designer include but are not limited to wireframes, user journeys, experience maps, storyboards, concepts, proto-personas and personas, stakeholder maps, scenarios and contextual inquiry models.
The roles of an Interaction Designer include:

Translating research insights into product/feature requirements and/or design recommendations
Clearly articulating user challenges and user needs through use of storyboards, user journeys, experience maps and other UX models
Usability and user experience testing
Creating the interactive layout of products and concepts
Conducting design sprints
Testing and analysing recently released products/features to identify potential areas of improvement
Staying abreast of UX trends and looking for creative ideas and inspiration
Developing interactive reporting dashboards and different types of visualizations
Creating rapid prototypes to validate design concepts with stakeholders
Establishing design principles + UX direction for designers and engineers
Communicating with product managers, engineers, designers and the team at large to ensure that user needs and requirements are considered throughout development.

QUALIFICATIONS
Experience Requirements:â€‹

Field, remote and lab testing, heuristic evaluation, A/B testing, prototyping, UX model creation, information architecture and design, excellent verbal and written communication, deep understanding of information design and user psychology, 2 to 5 years’ experience as an interaction/UX designer.

Academic Requirements:

A Bachelor’s or Master’s degree in Human-Computer interaction, Computer Science, Computer Engineering, Information Systems, Information Technology, Psychology, Cognitive Science, Anthropology, Information Systems, or any related field.

October 26, 2024
Senior Accountant; Account Receivable (Contractor) Engineer – Radio Access Planning & Design Software Engineer

We are pleased to announce the following contractual vacancy in the Financial Operations department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Senior Manager; Accounts Receivable, the individual us responsible for the accuracy and completeness of local debtors recognition in the financial statements and maintenance of the sales debtors ledger
Responsibilities

Daily reconciliation of the daily orders’ amounts and invoiced amounts
Monitor the timely payments from dealers for all sales orders supplied on credit and ensure timely update of their subsidiary ledger accounts
Set up of dealer accounts in the oracle application master-file after ensuring that they are properly approved and documented and backed by dealer application forms
Set up dealer credit limits in Oracle application based on approved documents and a valid bank guarantee. Monitor the adherence to the limits from the daily aged dealers’ debtors report. Reconcile the aged debtors report to the sub-ledger.
Monitor to ensure value of sales orders from dealers with approved credit limits are only processed within their limits
Ensure accurate invoices in terms of pricing and taxes are always generated from the oracle application and submitted on time to the dealers
Report on the number and value of credit notes issued by the business on a monthly basis and on a cumulative basis containing reasons for generation of credit notes
Ensure dealer commission statements are availed on portal by the 5th working day for dealers to invoice.
Preparation of balance sheet schedules required from AR section by latest 4th working day after month end.
Preparation of all P&L schedules required from AR section as per the month end closure timetable.

Qualifications

Certified Accountant with CPAK or ACCA (completely certified) credentials
A degree from a recognized university
At least 2 years accounting experience in a well-run company
Attention to detail with excellent interpersonal and communications skills
An excellent planner and organizer

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October 26, 2024
Senior Officer – Large Enterprise & Public Sector National Account Manager

Job description

We are pleased to announce the following vacancy in Large Enterprise & Public Sector Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Sector Manager – Large Enterprise & Public Sector, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical and will be to drive and achieve revenue targets through solution selling and segment propositions.Detailed Description

Identify growth prospects (New/Up-sell/Cross-Sell) within the TML
Drive identification and adoption of relevant segment propositions
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
Proactive Relationship performance management and tracking
Grow Solution Sales within assigned TML; through acquisition and penetration.
Provide thought leadership and Insights from customers engagement
Develop and execute customer ring fencing strategies
Stimulate existing prepositions within assigned TML
Develop strong relationships at CXO and wider Buying Centers to understand mid-to-long term customer objectives.
Churn Management
Contract Management: Follow up on all existing contracts & renewal.
Provide insight into the refinement of customer journey processes
Timely response to customer correspondence
Flag potential escalations timeously
Formulate and manage customer relationship through up-to-date Account Development Plans.
Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).
Manage reporting cycles (daily, weekly, and monthly).
Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
Maintaining strong and deep relationships with accounts under direct management
Follow through on all customer issues until closure.
Maintaining communication with the customer throughout the entire customer journey.

Degree in Commerce/ ICT or a business related;
Work experience of at-least 4 years preferably in an Telecommunications environment;
At least 3 years work experience in a multinational account management role;
Knowledge/ Work experience in ICT will be an added advantage;
Possesses successful regional and or global accounts/enterprise solution sales experience.
Demonstrate ability to influence at C-level
Experience working within an international and distributed team will be an added advantage
Ability to deliver results and meet and surpass targets;
New business development skills.
Be commercially savvy with a deep understanding and demonstration of solution selling.

Additional InformationAs part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

October 26, 2024
Business Process Transformation Lead

Job description

We are pleased to announce the following vacancy for a Business Process Transformation Lead within the Financial Operations department. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Brief DescriptionReporting to the Senior Manager – Financial Systems & Processes, the position holder will provide Lean Six Sigma expertise and closely work with Service Delivery teams to coach, mentor and deliver continuous improvement projects leading to improvement in Key Performance Indicators – NPS, Efficiency, Effectiveness, Revenue, Cost or any other business critical metricsDetailed Description

Provide Lean Six Sigma expertise & knowledge to people leading Lean Six Sigma or continuous improvement projects
Conduct workshops and brainstorming sessions to proactively and reactively generate ideas – build & maintain Book of Opportunities for Finance division
Design, define, measure & report KPIs basis process requirements
Support maintaining L5 process documentation for every process (core responsibility lies with the Service Delivery teams)
Mentor and coach Lean Six Sigma project leads
Conduct Lean Six Sigma trainings
Establish benefit capture mechanism which is formal & auditable
Establish Lean Six Sigma certification roadmap for individuals with service delivery & functional teams
Manage & delivery on Stakeholder expectations
Establish & follow escalation process in case of deviation from the overall strategy & plan
Establish feedback mechanisms & improvement projects for external stakeholders like dealers, vendors etc.
Driving automation programs like macro based, robotics process automation, system changes etc.

Requirement

Bachelor’s degree in a relevant discipline
Certified Six Sigma Black Belt with 6-8 years in driving continuous improvement and change management programs
Preferably 2-4 years in a finance / accounting company or work profile
Demonstrate proficiency in project management skills and competencies
Ability to critically analyse processes and systems for enhancement of efficiencies and effectiveness
Demonstrate analytical skills and ability to monitor and explain trends and variances
Ability to meet strict deadlines
Ability to relate well with both internal and external customers and work in teams
Leadership skills and ability to train others and enhance their skills and competencies

Additional InformationAs part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
Copy of your National ID/Passport

October 26, 2024