Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Category Lead

    Category Lead

    Job Description
    We are pleased to announce the following vacancy in the E-commerce-Masoko Department within the Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Vendor Operations Lead–Enterprise Business Unit, the position holder will oversee projects that contribute to long-term success, improving customer experience, supporting growth. Responsibilities include expanding our product selection, improving product availability, building strong relationships with key partners (both internally and externally) and driving improvements to Masoko for both large and small sellers.
    Key Responsibilities

    Be the expert: Understand your categories & the customers’ preference in them, in the Kenyan context and on Masoko. Apply this expertise to define strategies, map out opportunities and create a SMART objectives to service them, at the end of each quarter.
    Business Development – accountable for the joint commercial planning and growth of the vendor based on Masoko commercial strategy of the category.
    Owns all facets of the account management process for key accounts and develops strategic relationships with account POCs.
    Cultivates and grows relationships with vendors decision makers
    Drives the onboarding of all distributors / dealers / resellers for closed key accounts, across the country, ensuring a seamless merchant experience and an excellent customer experience
    Conduct Monthly and Quarterly business reviews with key account stakeholders driving operational improvements and sales growth
    Conduct deep dive analysis on issues affecting Vendor business performance and provide the Voice of the vendor as an input into product development and process improvement.
    Become a thought leader in defining success criteria and understand business needs of large vendors in an ever-changing business environment.
    Partner with other teams including Category Managers, Content, Technology, and external teams e.g. EBU Large Enterprises to align programs and initiatives to drive growth in existing seller base
    Identify, set and enforce new best-practices for team to follow in the 4 key aspects of the AM role (screening, seller interaction, onboarding & integration, and account management).
    Taking part in overseeing planning, organizing and directing the work of the Account Managers
    Coaching, Mentoring and training new team members.

    QUALIFICATIONS

    Bachelor’s degree required
    Sales experience
    3+ year account management experience
    Proven track record of consistent account growth and exceeding sales goals
    Proven track record of managing and driving growth of enterprise accounts.
    Experience in E-Commerce as a category lead will be an added advantage

  • Principal Cyber Security Assurance Officer

    Principal Cyber Security Assurance Officer

    Job Description
    Principal Cyber Security Assurance Officer – (19000145)
    We are pleased to announce the following vacancy within the Corporate Security Division.
    The Cyber Security Assurance role is responsible for conducting security reviews, vulnerability assessments & penetration tests across all of Safaricom’s systems and infrastructure to ensure they remain compliant to Safaricom’s policies, standards and other industry best practices e.g. ISO27001 and PCI.
    Reporting to the Senior Manager, Cyber Security Strategy & Secure by Design, the successful candidate will lend support in ensuring all new and existing systems/products/services comply with Safaricom’s security policies & standards and other industry best practices e.g. ISO27001, PCI etc. The candidate will also provide timely security assurance reports and advice to the business when required even with very tight timelines.
    Key Responsibilities:

    Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Company’s systems/infrastructure
    Ensure all new and existing systems/products/services comply with Company’s security policies & standards and other industry best practices e.g. ISO27001, PCI, GDPR etc.
    Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
    Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
    Define Cyber Security metrics and report periodically on security compliance across all networks/systems
    Develop a monthly scorecard for each department based on how well they are performing in terms of Cyber Security compliance
    Research on new threats/technologies/vulnerabilities/security design principles etc.

    QUALIFICATIONS

    Degree in Information Security/Computer Forensics/Computer Science/Information Technology or other relevant Technical Degree
    Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP
    Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
    Certifications in Microsoft Windows and Linux/Unix Operating Systems
    Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc…
    Minimum of 3 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, Pre-and-Post Implementation System Reviews, etc.
    Minimum of 3 years’ working experience in Networking and Operating Systems e.g.  Cisco, Windows (All), Unix, Linux etc… will be an added advantage
    Minimum of 3 years’ working experience in Web and Mobile applications development e.g. Java, Python, PHP, Javascript, CSS, Apache, Nginx, IIS etc… will be an added advantage
    Working knowledge of databases e.g. Oracle, MSSQL, MariaDB, Postgress will be an added advantage
    Working knowledge of Virtualization Technologies e.g. VMware, KVM, Microsoft HyperV will be an added advantage
    Working knowledge and experience in DevOps and Micro services technologies i.e. Docker, Kubernetes, Jenkins, Github/Gitlab etc… will be an added advantage
    Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc… will be an added

  • Safaricom Discover Management Trainee Program

    Safaricom Discover Management Trainee Program

    Job Ref – (19000248)
    We are pleased to announce the Safaricom Discover Trainee Program in line with our future business needs.
    Safaricom PLC is a leading Kenyan communications company and a leading digital innovator providing a wide range of communication services, including mobile voice, messaging, data, financial and converged services with a vision to empower a connected society. With the rapidly changing technology, it is critical to hire candidates with digital skills who can quickly adopt to the constant changes in the industry.
    The program ensures that we continuously build a strong pool of talent who will lead our business in delivering our future growth ambitions.
    The 18-month program is designed to prepare future leaders to take up challenging responsibilities and prepare them for business leadership roles. The program encompasses rotations within and across functions in an accelerated learning environment with continuous coaching and mentorship programs.
    We are looking for bright and well-rounded digital leaders, with strong agile team working and leadership competencies.
    Key accountabilities and decision ownership: 

    Take responsibility for and commit to continuous self-development throughout the program in order to achieve a high level of competence as outlined by the program specifications;
    Observe all Safaricom policies, procedures and demonstrate Safaricom Way behaviors and values;
    Adapt to different working environments, teams and  cultures;
    Make sound, effective and timely decisions within the program scope;
    Be positive, courageous and seek opportunities to learn and develop;
    Inspire and influence others;
    Work with the assigned coach to perform and  exceed set expectations;
    Attend and pass all core training prerequisites and programs within the specified time-frames;
    Successfully manage and complete all assigned projects and assessments as per program requirements and schedule;
    Commit to be available to work in any part of the business during the program and be placed in any department within the business aligned to the GMP;
    Work with the assigned Coach to identify innovations and business improvement opportunities;
    Willingly and continuously share knowledge and learning with program peers as well as coaches
    Accurately maintain and update a personal portfolio of all learning received.

    QUALIFICATIONS

    You must have graduated with a Diploma/Degree in the past 1 year or awaiting graduation in the next 6 months.
    Knowledge and experience in any of these Digital skills (Digital Marketing, data analytics, Robotics, Automation, Artificial Intelligence, Cloud, Security, Agile, Lean, UI/UX, Digital Thinking, Digital Care, Digital Sales and any other related digital skills)
    Innovation hungry, Ambitious and a team player;
    A person who can work to deliver new solutions to the business
    Tech Savvy and analytical;
    Focused, flexible,  engaging and collaborative;
    Self-driven and clear demonstration of self-learning
    Demonstrate Leadership Skills, creativity, critical thinking and versatility.

  • Safaricom Technology Academy Internship

    Safaricom Technology Academy Internship

    The Safaricom Technology Academy is a 3 month internship program that is targeted to Ongoing Kenyan Degree Students. The internship positions are within the Technology Division and report to various designated supervisors. The students will undergo an internship program, which includes a combination of job & functional exposure, work, and project assignments.
    Job Responsibilities: 

    Carrying out all duties assigned by the reporting managers in the various departments in the Technology division.
    Participation in the implementation of Projects and/or services as required in Technology Division.
    Actively participate in Technology Division activities and events.

    QUALIFICATIONS
    Job Requirements:

    The students SHOULD BE in their 3rd to 5th year of University.
    This internship is targeting on-going University students. NOTE: GRADUATED CANDIDATES ARE NOT ELIGIBLE.
    Preference will be given to students undertaking degree courses in Computer Science/ Information Technology/Mechanical Engineering/ Civil Engineering/ Electrical & Electronics Engineering or Telecommunications Engineering, Software Engineering or any other Engineering and ICT related Fields.
    Candidates with IP Networking skills (CCNA), Database Administrators, and Java/Android Developers are encouraged to apply.
    Female Candidates and Persons with Disability are strongly encouraged to apply.

    Additional Details: 

    Before you apply, ensure you meet all the requirements of the role and that your CV reflects this and contains a current email address and mobile number. Successful candidates will be required to have a Certificate of Good Conduct (for Kenyan candidates and not older than 12 months old) and a valid Credit Certificate (CRB) from a reputable Credit Reference Bureau. Also a letter from the university requesting for an internship opportunity,
    Please note, successful candidates will be expected to work anywhere in Kenya at Safaricom’s offices across the country
    For Non – Kenyan students kindly ensure you get a valid Internship permit from the Immigration Office prior

  • BSS Engineer Program Manager Vendor Operations Lead Vendor Acquisition Specialist

    BSS Engineer Program Manager Vendor Operations Lead Vendor Acquisition Specialist

    Job Details
    We are pleased to announce the following vacancy in the Regional Network Implementation and Operations (RNIO) Dept within the Technology Division. In keeping with our current business needs, We are looking for a person who meets the criteria indicated below;Reporting to the Team Manager, Regional Network Operations. The position holder will be responsible for Network elements fault clearance to ensure availability of 99.99%, SUR of less than 15 min per week, average NUR of less than 10min per week , and proper preventive maintenance of the BSS network, transmission equipment’s and the related power supply in owned sites.Key Responsibilities

    Define and maintain a supplier and technology strategy for the OSS and QC systems;
    Network element fault clearance.
    Perform proper preventive maintenance of all network elements and document results for owned sites on a monthly basis.
    Ensure proper site acceptance.
    Ensure proper contractors control.
    Proper works Orders execution.
    Proper use of defined processes and procedures in daily work
    Conduct risk assessments at agreed intervals across information processing sites
    Fault clearance measured by “Remedy” reporting tools:

     

    30min – Critical faults
    60min – Major faults
    4 hours – Minor or non-service affecting faults.
    Eliminate all repeat failures within the allocated cluster

     

    100% of all owned sites attended to for routine maintenance and all elements deteriorated worked on and results documented on a monthly basis in the FO PM DB.
    Weekly reporting on all sites visited for PM and issues identified
    Eliminate all repeat failures by ensuring
    Newly accepted sites to be 100% functional.
    All ENVA alarms connected

    Job Requirement

    Degree in Electrical and Electronics Engineering (or related technical field) from are recognized university / institution with a bias in Telecomm with at least 2 years’ experience in GSM or related field.
    Must be able to work with minimum supervision

    Valid driving license with AA certification

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  • Business Analyst

    Business Analyst

    In Keeping With Our Current Business Needs, We Are Looking For a Person Who Meets The Criteria Indicated BelowWe are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.Reporting to the Manager – Business Engagement, the position holder will be the liaison between business system users and the technical team in as far as creating automated business solutions is concerned.Key Responsibilities

    Carry out full business requirements discovery that includes interviewing relevant stakeholders and end-users.
    Collect, classify, analyze and document business requirements as per set standards.
    Create high-level solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture
    Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
    Participate in technical/functional evaluation of bids for new systems
    Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
    Establishes standards, processes and best practices in solution architecture, to ensure high quality deliverables.
    Generate process documentation that clarifies and validates how the organization utilizes business systems to meet business requirements
    Promote proper release planning, guaranteeing adherence to business needs and priorities and as a consequence, contribute to the reduction of development costs in future.

    Requirement

    Bachelor’s Degree in either Computer Science or Telecommunication Engineering or Electrical & Electronics Engineering or in a relevant field
    Professional Experience in Business Analysis (CBAP, IIBA), Project Management methodologies (Agile, Waterfall etc)
    Technical skills in logical and physical data modeling, relational databases.
    Project Management and Technical Support experience an added advantage
    Broad technical expertise combined with business acumen and strong consulting skills.
    Excellent systems analytical and communication (written and verbal) skills along with meeting facilitation skills
    Experience in writing formal Use Cases and other UML tools
    Demonstrated experience in producing requirements that support test-driven development.

  • Digital Channels Tribe Lead Manager-Access Network Quality Assurance, Benchmarking and Reporting Principal Engineer – VAS & Internal IT Services Assurance Principal Engineer-Fixed Services Quality Assurance Senior Manager – Network Quality Assurance Junior Data Scientist Head of Department – Regional Sales

    Digital Channels Tribe Lead Manager-Access Network Quality Assurance, Benchmarking and Reporting Principal Engineer – VAS & Internal IT Services Assurance Principal Engineer-Fixed Services Quality Assurance Senior Manager – Network Quality Assurance Junior Data Scientist Head of Department – Regional Sales

    We are pleased to announce the following opportunity in the Digital Channels Tribe within the Consumer Business Unit. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
    Reporting to the Director-Consumer Business Unit, the position holder will develop, evolve and deliver engaging digital experiences for Safaricom Consumers; Define, own, deliver, and evolve Safaricom’s strategy and execution around App and Web; Acquire customers through digital channels and increase digital channels penetration, experience and grow end to end digital contacts.
    Key Responsibilities

    Strengthen the Agile Way of Working as a role model.  The primary responsibility of this role is to facilitate, support and motivate your Tribe members
    Create and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication
    Deliver digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys
    Digital channel performance & optimizations (e.g. mob/web development)
    Digital operations and non-journey content development and campaigns
    Oversee and steer digital transformation progress and KPIs
    Define the digital channels vision and execution the digital channels roadmap
    Support other tribes in seamless integration of their digital solutions in relevant digital channels
    Create and maintain products and services related to Lifestyle, Web & Mobile App
    Own (build, maintain and support) all client journeys related to Security, Identity & Access Management and continuously upgrade them
    Commercialize the Web and APP channels

     
    QUALIFICATIONS
     
    Job Requirements

    BSC. in Computer science, Statistics, Mathematics or equivalent practical experience
    1 – 2 years data science working experience and with a leadership role.
    Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
    Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
    Experience with data visualization tools, such as D3.js, GGplot
    Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
    Good applied statistics skills, such as distributions, statistical testing, regression
    Good scripting and programming skills
    Good understanding of big data technologies like Hadoop
    Strong communications and interpersonal skills and quick grasps to understand business problems

    Note to Applicants
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport-Legal Form of Identification

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  • Big Data Engineer

    Big Data Engineer

    We are pleased to announce the following fixed term contract opportunity in the Big Data and Business Analytics Department within the Strategy and Innovation Division.   In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
    Reporting to the HOD – Big Data and Business Analytics, the position holder will design, build and deliver on the big data platform which will serve as Safaricom’s single source of truth. The platform will be used to continuously deliver on Safaricom’s overall data analytics strategy. Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.
    Key Responsibilities

    Design, architect and build solutions and tools for the big data platform
    Mediate and coordinate resolution of software project deliverables using agile methodology
    Develop pipelines to ingest data into the big data platform based on business demands and use cases
    Develop analytical platforms that will be used to avail data to end users for exploration, advanced analytics and visualizations for day to day business reporting
    Provide guidance and advise to technology teams on the best use of latest technologies and designs to deliver a best in class platform in the most cost effective way
    Develop automated monitoring solutions to be handed over to support teams to run and operate the platform efficiently
    Automate and productionize data science models on the big data engineering platform

     
    QUALIFICATIONS
     
    Job Requirements

    BS or MS in computer science or equivalent practical experience
    At least 2-3 years of coding experience in a non-university setting.
    Experience in Object Oriented development
    Proficient understanding of distributed computing principles
    Experience in collecting, storing, processing and analyzing large volumes of data.
    Experience with building stream-processing systems, using solutions such as Storm or Spark-Streaming
    Experience with various messaging systems, such as Kafka or RabbitMQ
    Experience with NoSQL databases, such as HBase, Cassandra, MongoDB
    Understanding of big data technologies:  Cloudera/MapR/Hortonworks

    As part of our recruitment process we will request the below documentation;

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport –  Legal Form of Identification

  • Delivery Manager Specialist – Enterprise Network Programmability

    Delivery Manager Specialist – Enterprise Network Programmability

    Job description

    In Keeping With Our Current Business Needs, We Are Looking For a Person Who Meets The Criteria Indicated BelowWe are pleased to announce the following vacancy in the DIT Department within the Technology Division.Reporting to the Business Engagement Manager – FS, COPS and CC, the position holder will be responsible for driving delivery of business products using Business Doman and IT knowledge as well as leading a team of Architects and Business Analysts, as well as virtual delivery teams. The role holder will break down complex requirements into simple trackable tasks and ensure commitment to high quality and delivery on time without compromise on scope.Key Responsibilities

    Ensures all projects assigned are delivered on time and meeting the quality standards;
    Translates business and customer requirements into technology requirements;
    Defines architecture and design of systems and solutions to meet current and future business needs;
    Reports and interprets test results Assesses the effectiveness of tests and testing tools;
    Drives adoption of Automated Testing tools in order to improve delivery timelines;
    Oversees Installs, configures, integrates and optimises systems, services and solutions
    Monitors security compliance;
    Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship and
    Provide technical input to business strategy meetings in order to maximise outcome and not output.

    Job Requirement

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
    3+ years’ Experience in Technical Leadership of large IT projects
    Certification in Business Analysis
    Certification in Agile Project Management will be an added advantage
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery

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  • Senior Manager – MAgri Sales and Distribution

    Senior Manager – MAgri Sales and Distribution

    Job description

    We are pleased to announce the vacancy for a Senior Manager- MAgri Sales and Distribution within M-Agri department within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.Detailed DescriptionReporting to the Head of Department- M-Agri, the position holder will be responsible for the end to end implementation of DigiFarm buyer acquisitions, farmer production cycle and depot engagement initiatives and overseeing the end to end DigiFarm for enterprise activitiesJob Responsibilities

    Manage the implementation of strategic sales plans that will drive the farmer acquisition targets
    Supervise executions of intiatives that will drive farmer activities
    Manage acquisition of DigiFarm buyers
    Oversee the buyer activities that will generate buyer demand.
    Manage Digifarm initiatives that will drive DigiFarm buyer demand fulfillment
    Manage the implementation of the DigiFarm depot rollout activities
    Manage the implementation of DigiFarm dealer onboarding activites
    Oversee and manage the DigiFarm village advisor (DVA) and DigiFarm Business Associate (DBA) initiatives
    Manage the end to end engagment of Digifarm enterprise activities
    Manage sales budgets and identify key strategic priorities relevant to the vertical.
    Talent management: scout, recruit and grow competent talent to meet business objectives.
    Support the respective Buyer managers, regional distribution managers and DigiFarm enterprise mangers to deliver on their mandate
    People management – Manage the selection, growth, development, performance, motivation, and reward of the team.
    Manage the different DigiFarm partner stakeholder escalations with relevant stakeholder in the organization and ensure closure.
    Provide reports and recommendations that facilitate accurate business decision making process and planning.

    Job Requirements

    A bachelor’s Degree. (A business-related disciplines with an IT/Commercial bias will be an added advantage)
    Over 7 years working experience managing key accounts in a B2B environment
    Strong relationship building skills preferably from a major blue chip company
    Ability to inspire and manage a sales team
    New business development skills.
    Demonstrate ability to deliver results i.e. meet and surpass targets.