Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Manager – Oracle Financials 

Manager – Oracle Supply Chain Management

    Manager – Oracle Financials Manager – Oracle Supply Chain Management

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Senior Manager – Channels Solutions, the position holder will be responsible for providing 1st line functional and technical support of Oracle Enterprise; Resource and Planning system, specifically Financial modules.
    Key Responsibilities:

    Responsible to provide support to end users of Oracle Application. This position requires both functional (Business Analysis/ Systems Analysis) and technical skills and experience implementing and supporting Oracle EBS.
    Understand business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives.
    Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members.
    Conceptualize, design, and document system solutions
    Perform System configuration in conjunction with guidelines setup by the IT organization.
    Support users of third party “bolt on” applications that work in conjunction with Oracle Financials.
    Communicate clearly and professionally with vendors, users, peers, and all levels of management.
    Adhere to the processes and policies defined by IT management.

    Qualifications

    University Degree in Computer Science or any other Information Technology related discipline
    LINUX certification is an added advantage
    LINUX Scripting and basic administration
    Oracle E-Business suite training is an added advantage
    At least 2-3 years experience in a client server environment with
    two years Oracle financials Application support experience
    Programming using PL/SQL and UNIX scripting
    Sound knowledge Financial Modules: ( GL ,AP, AR, CM and FA ).

    View Safaricom Salaries

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  • Manager-Content Generation

    Manager-Content Generation

    Description
    We are pleased to announce the subject Job Opportunity in Corporate Communication Department within the Corporate Affairs Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Head of Corporate Communications, the position holder will be responsible for development and maintenance of a proactive multimedia news content generation strategy; ensuring effective delivery and publication of well-crafted corporate narrative ensuring Safaricom derives maximum PR value from business and social investments; executing and ensuring high quality and relevant output on external corporate communications, such as Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages.
    Key Responsibilities

    Take a leading role in developing multimedia news content for syndicating to external media outlets.  
    Advise on best practice, identifying key priorities, balancing stakeholder expectations and needs with resources available to deliver effective multimedia news content strategy
    Refine storytelling strategy to ensure the Safaricom story is well amplified and received in public in way that adds to the Net Promoter Score for the business.
    Work with internal teams to produce communication that sets the right tone for the company.
    Work towards building a positive company image with all external audiences and externally via channels such as LinkedIn, Newsroom, Telegram
    Manage communication for all external facing communication platforms- generating content for Safaricom Newsroom, LinkedIn, Safaricom Telegram, and Safaricom Instagram and Facebook pages and all other channels as may be appropriate.
    Identify and influence external stakeholders and clients on strategic messaging.
    Analyze communication effectiveness and revise the appropriately planned communication strategies
    Pro-actively provide communication program results to the business and make use of metrics to inform further communication projects
    Formulate various policies and procedures connecting to communications objectives under external platforms.
    Produce programs, documentaries films and audio/video products.
    Undertake regular training and in-house communication courses for executive leadership.

    Qualifications

    Bachelor’s degree in Communication or related field, Political Science, Public Administration, Law and other social sciences; Master’s Degree preferred.
    Minimum 3-5 years’ experience in relevant disciplines, like multimedia publishing.
    A copywriter-heavy writing skills with a nose for news.
    Success in Content Generation and Management.
    Editorial Knowledge in publishing and news generation.
    Working knowledge of MS Office.
    Excellent people management skills.

  • National Account Manager 

Sales Account Relationship Manager 

Software Engineer

    National Account Manager Sales Account Relationship Manager Software Engineer

    We are pleased to announce the vacancy for a National Account Manager within VGE. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Sector Manager, the position holder will be responsible for Strategic Accounts (TML-Target Market List) within Multinational Corporation (MNC)/VGE vertical. The key objective will be to drive and achieve revenue targets through solution selling and segment propositions.
    Job Responsibilities
    CUSTOMER ACQUISITION AND REVENUE GROWTH

    Identify growth prospects within the Target Market List.
    Drive identification and adoption of relevant segment propositions
    Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management.
    Grow, Digital Solutions and acquire Sales within MNC/VGE TML; through acquisition and penetration.
    Provide thought leadership and Insights from customer engagements within the Vodacom Global Enterprise (VGE)
    Provide thought leadership and Insights from customer engagements within the Multinational Corporation/VGE Vertical.
    Introduce new products and propositions to key decision makers within the customer environment through relationship and stakeholder management within all Top customers.

    RELATIONSHIP & BASELINE RETENTION

    Develop and execute customer ring fencing strategies in MNC/VGE Vertical
    Stimulate existing prepositions within MNC/VGE Vertical to grow base revenue.
    Develop strong relationships at CXO level in MNC/VGE and wider Buying Centers to understand mid-to-long term MNC/VGE objectives.
    Ensure minimum churn (less than 1%) on both customer base and revenues as set out in target goal sheet.
    Contract Management: Follow up on all existing contracts & renewal.
    Provide insight into the refinement of customer journey processes
    Timely response to customer correspondence and circulation of customer minutes
    Flag potential escalations timeously.
    Ensure timely and accurate reporting for sales orders and customer interactions and enforce use of FANELI for opportunity management and customer interactions both for Safaricom and Vodafone Global Enterprise (VGE)
    Maintain regular contact with Regional and Global Account Managers to keep abreast with global trends for MNC customers under management.

    RELATIONSHIP ACCOUNT DEVELOPMENT PLANNING

    Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
    Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

    NPS

    Proactively attend to MNC customer issues on service provision and get an excellent customer rating.
    Maintaining strong and deep relationships with accounts under direct management
    Follow through on all customer issues until closure.
    Organize a Discovery/Innovation workshop per Quarter,

    Qualifications
    Job Requirements

    Degree in Commerce/ ICT or a business related;
    Sales Professional with work experience of 4-5 years preferably managing Multinational corporations and B2B environment;
    Knowledge/ Work experience in ICT will be an added advantage;
    Ability to deliver results and meet and surpass set targets;
    Ability to co-create and workshop new ideas for the customer.

    Additional Details
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
    National ID/Passport.

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  • DevOps Engineer 

Sales Relationship Manager

    DevOps Engineer Sales Relationship Manager

    Department Description
    We are pleased to announce the following vacancy in the Digital I.T Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to Digital Engineering Operations Manager, the position holder will be responsible for designing technology solutions that meet our business requirements and deliver the associated benefits.
    Job Responsibilities

    Accountable for end to end micro-services and API strategy and roadmap with delivery as the main outcome
    Apply architecture and design principles consistently and holistically to enable target end to end usage scenarios
    Strong focus on DevOps use cases and workflows
    Developing and maintaining long term business domain knowledge
    Partner with architecture group to deliver solution blueprint and other UML base design documentation

    Qualifications

    Bachelor of Science Computer Science, Computer Engineering /Information Technology/Systems (Computing) – operating systems, databases, software development;Electronic/Electrical Engineering/ Telecommunications or related subject
    2 years java experience with hands on applciation delivery and usage J2EE design partners
    2+ years of experience in microservices development using Java, JEE, spring, spring MVC, spring boot, MAVEN, spring cloud
    Experience developing solutions using agile, DevOps, testing and CI/CD automation tools such as jenkins, JMeter, Git, Stash, Sonar, Qube etc

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  • Engineer – VAS Products Development

    Engineer – VAS Products Development

    Job Details
    We are pleased to announce the following vacancy in the DIT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Manager – VAS Product Development, the position holder will be responsible for developing and integrating VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.
    View Salary and Benefits
    Key Responsibilities:

    Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
    Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
    Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
    Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
    Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
    Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
    Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
    Develop and continuously update a knowledge base of best practice for VAS products and Service development.
    Collaborate with both Technical and Business teams to ensure seamless deployment of products.

    Qualifications

    BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
    2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
    Software Engineering methodologies including Agile-oriented development.
    Proficiency in networking protocols – TCP/IP, DNS and load balancing.
    Working knowledge in Unix systems and Databases – Oracle, MySQL

  • Manager: M-Agri Specialist

    Manager: M-Agri Specialist

    We are pleased to announce the vacancy for a Manager – M-Agri Specialist within M-Agri department within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Head of Department- M-Agri, the position holder will be responsible to provide specific information to the business on the policies, regulations and governance pertaining to different value chains within the Agricultural sector.
    Job Responsibilities

    Provide advisory services on policies and regulations implemented in different value chains within the Agricultural sector.
    Providing technical leadership and guidance on matters pertaining to both local trading and export certification, seed certification and plant variety protection.
    Provide advisory on pests and diseases that affect different value chains. Facilitate in identification of pests and diseases.
    Provide advisory on various standards & controls expected on various inputs e.g. seeds, fertilizers, chemicals etc required for different value chains
    Provide guidance on field inspections and audits for market compliance.
    Provide leadership in facilitating inspection of DigiFarm buyers for compliance to import and export requirements.
    Provide guidance and participate in inspection of containment facilities.
    Coordinate in the development and maintenance of plant databases.

    Qualifications
    Job Requirements

    Bachelor of Science in Agriculture, plant pathology, biotechnology, entomology, crop protection, molecular biology, seed science, Horticulture, Agronomy, Botany or its equivalent from a recognized university.
    Masters degree in the same filed will be an added advantage
    Five (5) years relevant experience in an agribusiness related industry.
    Proficiency in Training & development facilitation, evaluation skills and techniques
    Highly performance and Results oriented
    Basic understanding of the Kenyan market, subscriber preferences and subscriber trends
    Attention to detail with good organizational, planning, report writing and presentation skills.
    Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
    A highly motivated person with a positive attitude towards work
    Innovative, creative, results oriented with excellent analytical skills.
    A proven team player with excellent communication and interpersonal skills.

    Note to Applicants
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport-Legal Form of Identification

  • Sector Manager – Large Enterprise & Public Sector

    Sector Manager – Large Enterprise & Public Sector

    We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Corporate & Public Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.DescriptionReporting to the Senior Manager- Financial Services and Insurance – Enterprise Sales & Retention – Corporate & Public, the position holder will manage a team of Account Relationship Managers. The key objective is to coordinate team in driving segment propositions and business revenues to exceed targets. This will be through acquisition and retention of baseline under their management.Job Details

    Identify growth prospects and specific opportunities in the sector
    Craft strategic plans for sector penetration and guide sector team on tactical plan execution
    Supervise the development of a sales pipeline for the sector
    Identify growth opportunities and up-selling and cross – selling potential within the assigned sector.
    Direct management of a maximum of five Key accounts in the sector
    Provide leadership for customers in understanding segments requirements and recommend relevant segment propositions to achieve those goals
    Supervise development and executions of customer ring fencing strategies
    Develop strong relationships with customers at CxO to maintain ongoing revenue stream
    Manage all customer escalations with relevant stakeholder in the organization and ensure closure
    Participate in developing responsive propositions in conjunction with segments team
    Develop customer value propositions and presentations
    Ensure all accounts are managed through Vodafone Way of Selling model
    Review and interrogate sales reports of Account Managers
    Coach, mentor and develop the ARMs within the sector
    Weekly reports on sector performance and submission of sector plans on immediate sales and pipeline outlook in the vertical review.
    Enforce real time use of Sales systems (Faneli etc.) by ARM

    Job Requirements

    A bachelor’s Degree. (A business related disciplines with an IT/Commercial bias will be an added advantage)
    4-5 years working experience managing key accounts in a B2B environment
    Proficiency in Safaricom Propositions with an added advantage on Enterprise Solutions
    Experience in C level engagement is highly advantageous
    Demonstrable experience leading Teams/projects with ability to engage different stakeholders
    Strong relationship building skills preferably from a major blue chip company
    Ability to inspire and manage a sales team
    New business development skills.
    Demonstrate ability to deliver results i.e. meet and surpass targets

  • Enterprise Systems Developer

    Enterprise Systems Developer

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Manager – Enterprise Systems Planning & Delivery, Channels Solutions, the role holder will be responsible for development and 3rd line support of the Oracle Enterprise Resource Planning (ERP) application, Oracle Point of Service and bespoke oracle interfaces and software components.
    He or she will work with other departments within the company to identify requirements and develop solutions (database design, workflows, user/data interfaces).
    The role holder will also configure and/or customize Oracle ERP applications to meet business requirements using various database and software tools, assist in presentations of system functionality to new users and departments and enhance and create user and system documentation as needed.
    Responsibilities

    Review and provide input on design approach, performance and base functionality. Ensure integration of designs across development team and design, build & test ERP components e.g. interface, conversion and report programs;
    Appropriately monitor interfaces to oracle ERP. Provide training and support on oracle ERP modules and development tools, review & interpret technical manuals for the Oracle ERP system and assist in creating/update Oracle TAR’s;
    Ensures the effectiveness of overall systems performance;
    Design and develop front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications;
    Participate in the capturing of business applications information needs and mapping of the same to the software and /or database components;
    Perform data modeling to analyze and specify data structures within an application system;
    Support new and existing application development by creating modifications and enhancements for Oracle ERP applications and perform high level system design;
    Conduct business user requirements analysis and specification;
    Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions;
    Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
    Interact with clients to gather and refine requirements;
    Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications;
    Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
    Perform root cause analysis for recurring incidents;
    Formalize test plans and implement troubleshooting procedures.

    Qualifications

    Degree in Computer Science or technical related field;
    Certification in Database systems and RDBMS systems, OCA, OCP or ODI certifications;
    3 years of work experience in Oracle ERP applications development, which includes system customization and report designs;
    Conversant with OAF development
    3 years of development experience with Microsoft development tools e.g. Java, VB, Fox Pro, Visual FoxPro;
    3 years of development experience with low level programming C++, C;
    3 years of work experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix;
    Experience in data warehousing, business analysis, knowledge in Business Systems modeling and data retrieval
    4GL for programming – Visual Basic/Oracle Application builder;
    Unix user skills;
    Experience in processes and procedures management;
    Communication and interpersonal skills;
    Attention to detail;
    Analytical Skills;
    Leadership skills.

  • Global Account Manager

    Global Account Manager

    We are pleased to announce the vacancy for a Senior Manager – Global Account Manager within VGE department in Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Sales Manager, the position holder is accountable for overall VGE relationship management for one or more of VGE global clients. The role is focused to manage global customer relationship for VGE accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service , converged/unified communications and mobile solution offerings.
    Job Requirement

    Ensures delivery of all financial targets including revenue, connections for voice and data,  market share and net margin contribution, as well as responsible for the delivery of the P&L
    Develop and implement a clear strategic account plan
    Establish appropriate relationships with Vodafone customers and leverage on them to win new business.
    Introduce new products and propositions to key decision makers and stakeholder management at C level within all key customers.
    Understands up front through engagement at the right business level the customer’s strategic and operational issues.
    Works with OpCo corporate sales areas and customer Fulfilment and delivery areas to ensure that international and national strategies are aligned.
    Responsible for driving multi product penetration increasing revenue from the account.

    Job Qualifications

    University Degree (MBA desirable)
    At least 8 years deep work experience in Telecommunications / IT Industry
    Ability to lead and manage an international virtual and distributed team
    Demonstrated ability to influence at C Level
    Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones
    Excellent communicator

  • Principal, Managed Security Services

    Principal, Managed Security Services

    We are pleased to announce the following vacancy in the Cyber Security department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager, Managed Security Services, the Principal; Managed Security Services will support the Managed Security Services strategy and roadmap, by developing and maintaining the overall services portfolio delivered to clients and ensuring that the services delivered meet the client requirements and the functions strategic objectives.
    Key Responsibilities:

    Work with relevant stakeholders to develop and maintain a Managed Security Services Strategy and Roadmap and as well create awareness and capability for the Managed Services portfolio.
    Lead research, demos, Proof of concepts, design, implementation and commercialisation of new cyber security value propositions.
    Leverage existing cyber security solutions to package and make ready solutions that solve customer cyber problems.
    Ensure that all solutions and services are deployed and implemented in accordance with leading practices and with the high availability and disaster recovery concepts in mind.
    Continuously recommend services improvements and coordinate with the relevant teams for implementation.
    Support Sales teams to proactively prospect to generate leads that can be commercialised and input to subsequent technical and commercial proposals to clients.
    Lead Managed Security Services awareness roadshows to sales and enterprise business units
    Coordinate with the different functions within the Cyber Security Department to develop and maintain a services delivery resource pool.
    Work with service delivery, sales teams, and partners to ensure that cyber security services are delivered in a timely manner and operating smoothly.
    Drive service improvements by ensuring that any escalations or concerns by customers are clearly understood and addressed.
    Work with the relevant teams to ensure post-delivery support processes and SLAs are in place and as well support periodic service review meetings with customers.
    Active participation in Managed Security Services events and shows.
    Customer Delight Index (CDI) / Net Promoter Score (NPS) improvement.

    QUALIFICATIONS

    Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
    At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
    At least 4+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
    Proven experience with GDPR, CBK guidelines on Cyber Security amongst others.
    At least 4+ years of hands on experience in managing Cyber Security related operations.
    Proven hands-on experience with Microsoft, and *nix Operating Systems
    At least 4+ years of advance experience with network security competencies.
    Proven experience in supervising, leading or coordinating teams and managing stakeholders.
    Experience in building and managing a customer / prospects pipeline
    Thorough understanding of customer service-related performance metrics
    Proven experience with Cyber Security Technologies.
    Expert level analytical and problem-solving skills are required.
    Good report writing, presentation and communication skills.

    Note to Applicants
    As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

    a)    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    b)    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    c)     Clearance certificate from a reputable Credit Reference Bureau (CRB).
    d)    University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
    e)     National ID/Passport.