Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • DigiFarm-Contractor Online Sales

    DigiFarm-Contractor Online Sales

    Description
    We are pleased to announce the subject career opportunity within DigiFarm Kenya Limited. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Role Description
    Reporting to the Account Accelerator the position holder is to acquire, manage and support online customers, with an objective of growing customers on the DigiFarm market place platform that will lead to demand generation & fulfillment, increase product penetration, offer first line support and meet overall NPS target.
    Job Responsibilities
    Revenue

    Generate, qualify and convert leads to closed sales on the DigiFarm market place platform
    Drive ARPA growth on all acquired accounts through demand generation.
    Identify opportunities for cross-selling and upselling to promote an upward trend of demand generation in the accounts under management and assign identified leads
    Contact all existing customers within the TML (target market list) to generate demand season on season
    Generate new leads and referrals through ongoing initiatives. Escalate all leads requiring visits to the respective territory manager
    Educate customers DigiFarm services while delivering high quality service to our customers

    Retention

    Proactively contact the customers to ensure strong relationship as the first contact for the customer on all issues.
    Track the demand generated per season as well as the baseline revenue of each account and ensure revenue retention & growth
    Develop, update and maintain an updated database of the Decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list.
    Keep the customer informed on the entire Customer Journey and processes associated with it (on-boarding process, demand generation process, demand fulfillment process etc.)
    Knowledge about competitors activities, market trends and competitor market share within your target market list
    Timely submission of recurring incidences per account or per escalation type
    Track and report on all churn attempts, clearly indicating reasons for churn and associated  effort to abate churn including success rate

    NPS

    Ensure achievement of set NPS targets
    Maintaining strong and deep relationships with accounts under management
    Following through on all issues to ensure closure
    Maintaining communication with the customer throughout the customer journey

    Reporting

    Maintain 100% accuracy on reporting on daily customers activities
    Timely submission of reports such as total customers contacted, leads/referrals generated, Customers feedback, and profiling reports
    Maintain an accurate contacts database for  regular  & key contacts and information for accounts under management in liaison with the RM
    Flag any recurring incidences per account or per escalation type, and send to direct manager
    Prepare a daily report on all incidents reported, escalations and churn alerts 

    Qualifications

    Degree from a recognized university; diploma holders with substantial customer care and an excellent performance track record will be considered;
    At least 1-2 years working experience in a customer service environment, or the ability to demonstrate the skills required for the effective supervision of a team-having worked in a DigiFarm or similar environment will be an added advantage;
    Excellent knowledge of DigiFarm products and services;
    Excellent knowledge of DigiFarm processes, policies and procedures;
    Demonstrable good written and verbal communication skills;
    Excellent ‘people skills’ for building relationships with colleagues at all levels;
    Positive, Proactive, confident, energetic and able to work under pressure
    Demonstrated demand generation with fulfillment through stakeholders
    Strong sales acumen with proven track record of online sales.

    Note to Applicants
    This is a 1yr renewable contract based on performance.
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of University Certificate
    Scanned copy of your National ID / Passport-Legal Form of Identification

  • DigiFarm Grant Funding Lead

    DigiFarm Grant Funding Lead

    Description
     
    We are pleased to announce the following vacancy in DigiFarm Kenya Ltd. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Posting Description
    Reporting to the General Manager, the role involves working closely with the team to provide strategic guidance for engagement with key stakeholders in the Agri space including but not limited to National Government, County Government and Development Partners with an aim of leveraging partnerships to grow the scope and reach of Digifarm with the aim of enhancing social impact and transformation
    Job Responsibilities

    Leverage existing and new networks to build and appreciation of Digifarm vision to engage in transformative programs
    Position Digifarm as a preferred partner for the implementation of social impact programs
    Identify and engage with contact individuals responsible for these budgets
    Develop partnerships with development partners including all main agencies USAID, UKAID who can support deployment of products to the market either from customer side or direct support.
    Develop and maintain relationships with Government agencies that are key targets and stakeholders for products being developed.
    Develop opportunities for engagement between development partners and Digifarm
    Participate in development partner activities and events to ensure that we are up to date in our knowledge of their priorities
    Create opportunities for private sector engagement i.e. Digifarm with the development partners
    Build capacity of the team to engage with development partners
    Facilitate building of peer to peer networks between Digifarm and Development Partners
    Develop and maintain overview of all grants, donor requirements, rules and regulations, and internal and external deadlines, including filing of grant documents
    Coordinate the development of donor applications and reports, as well as ensuring donor compliance and quality control
    Contribute to the development and revision of funding proposals, budgets and donor reports
    Be updated on donor priorities and track and share relevant calls for proposals
    Document, analyze, and share learning from proposal and reporting process, and compliance with donor rules and regulations
    Contribute to continuously improving internal grant management systems including information management systems and M&E
    Support external donor audits

    Qualifications

    Background education in Development Studies or a similar education qualification
    Five (5) years relevant experience in a similar role.
    Experience from working with humanitarian and development donors with strong understanding of donor rules and regulations
    Skills and experience in report and proposal writing with strong communication, coordination and interpersonal skills
    Proficiency in Training & development facilitation, evaluation skills and techniques
    Basic understanding of the Kenyan market, subscriber preferences and subscriber trends
    A proven team player with excellent communication and interpersonal skills.
    Strong awareness of market trends, competitive impacts and market opportunities

  • Key Buyer Account Accelerator

    Key Buyer Account Accelerator

    Description
    We are pleased to announce the subject career opportunity within DigiFarm Kenya Limited. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Role Description
    Reporting to the Sales & Customer Marketing Lead  the position holder will be tasked in the engagement, acquisition, onboarding and retention of buyers within the DigiFarm ecosystem.
    Job Responsibilities

    Identify and acquiring DigiFarm buyer accounts
    Drive buyer demand generation by ensuring season-on-season production (Buyers’ inputs) orders.
    Drive incremental revenue for buyer accounts under management as per revenue potential identified in each buyer account
    Effectively develop and manage relationship matrix and engagement models for the buyer accounts
    Craft strategic plans for buyer account penetration
    Ensure less than 1% churn for all buyer accounts under management
    Identify DigiFarm growth opportunities and up-selling and cross – selling potential within the assigned Buyer account.
    Supervise development and executions of buyer accounts ring fencing strategies
    Develop strong relationships with the buyer accounts at CxO to maintain ongoing revenue stream
    Manage all customer escalations with relevant stakeholder in the organization and ensure closure
    Weekly reports on buyer performance and submission of buyer account plans

    Qualifications

    Master’s degree in Horticulture/any Agriculture related course will be a plus
    A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
    At least 4-5 years working experience managing key accounts in a B2B environment-preferably in Agriculture
    Strong relationship building skills preferably from a major blue-chip company
    Showcased ability to inspire and manage a sales team while maintaining high performance and exceeding expectations meeting sales targets
    New business development skills.
    Demonstrate ability to deliver results i.e. meet and surpass targets.
    Demonstrated experience in broker sales environment is a must

    Note to Applicants
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of University Certificate
    Scanned copy of your National ID / Passport-Legal Form of Identification

  • Analyst – Management Information 

Specialist Services Lead 

Manager; Quality Assurance

    Analyst – Management Information Specialist Services Lead Manager; Quality Assurance

    Description
    We are pleased to announce the following Vacancy in DigiFarm. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Senior Manager – DigiFarm Operations, the position holder to develop and enhance the use of automated reporting, insights, business intelligence, analytics systems and tools within DigiFarm.
    Detailed Description

    Conduct end to end business performance analysis by sharing reports and daily / weekly / monthly and as required.
    Carry out deep dive into the business performance and sharing strategic recommendations based on insights.
    Track field activities based on the farmer milestones such as farmer recruitment, geotagging, input distribution, harvesting and aggregation to drive accountability within the different teams.
    Provide a robust decision support mechanism for the business through analytics and development of decision-making models.
    Work with business analytics team in the development of dashboards that are insightful to the business including their automation.
    Liaison with data scientists’ teams to develop and make use of machine learning for automated, efficient and faster decision making for the business.
    Lead teams in development and execution of insights led improvements s within the business intelligence and analytics system.
    Enhance the use of business intelligence and analytics used by the business by critically evaluating it is current usage versus the business requirements for transaction processing and report writing.

    Qualifications

    Bachelor’s degree in Economics / Statistics or Actuarial science.
    3 -6 years’ experience in a Telcom business environment, business intelligence tools with huge reporting requirements.
    Accounting or Data analytics certification will be an added advantage

    Additional information
    As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB)
    University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
    Copy of your National ID/Passport

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  • Principal Systems Auditor – Financial Systems and Information Security

    Principal Systems Auditor – Financial Systems and Information Security

    Description
    We are pleased to announce the subject career opportunity within the CEO’s Office under Internal Audit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Role Description
    Reporting to the Senior Manager – Networks and M-PESA Audits the position holder will be responsible for for leading, planning, performing and documenting Cyber/IT Security reviews and advisory assignments as well as audits of Financial Services Systems in accordance with the internal audit plan. These audits shall include but not be limited to Vulnerability Assessments, Penetration testing, audits of Mobile Money systems and Pre/ Post-Implementation reviews.
     
    The position holder will also be responsible for supporting strategic business initiatives by advocating and enhancing the risk and control environment, and when appropriate, engaging, managing and reviewing the work of external consultants/advisors.
    Job Responsibilities

    Participation in the overall development and delivery of the audit plan
    Review of the mobile money systems from a technical standpoint to provide assurance on the adequacy of controls are adequate to mitigate and/or manage the technology risk to acceptable levels
    Review of security controls around key network elements (BSS, MSC, HLR/AUC, IN, NGN, GGSN/SGSN)
    Prepare deliverables/reports for senior management that include thematic issues, trends and other micro/macro level risks identified through the execution of IT audits within the Financial Services space
    Serve as an on-going subject matter expert in the area of information security controls and technologies
    Present, discuss and follow-up on audit recommendations with management
    Delivery of continuous information security assessments and penetration testing.
    Articulation of security risk exposure to various stakeholders.
    Review security control frameworks/guidelines to ensure consistent application of security controls
    Review procedures for investigating and closure of technology security incidents in line with industry best practices
    Keep abreast with the latest technology security trends and provide input to mitigate emerging threats

    Qualifications

    Degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university.
    5-7 years working experience in information systems and cyber security assurance
    Demonstrated deep interest in IT Security and broad IT expertise coupled with good understanding of financial services and impacting laws and regulation
    Strong working knowledge of penetration testing tools and methodologies including but not limited to Application Security, Database Security, Web services security, Network Security, Mobile Security and VAS systems security
    Knowledge of common IT and networking technologies (operating systems, relational databases, network/mobile technologies) including Oracle or MS SQL databases, Unix / Linux / Windows etc.
    Detailed understanding of frameworks, principles, practices, and techniques related to IT Security
    Holder of Certified Information Systems Auditor (CISA) or equivalent
    Security qualification (CISSP or CISM or other information security certification)
    Experience in use of CAATs a must
    Strong relationship, communication and stakeholder management skills
    Ability to evaluate risks, articulate issues, develop consensus, raise awareness and recommend practical solutions
    Strong Written and Verbal language skills
    Ability to initiate and build effective stakeholder relationships
    The ability to work under pressure and be resilient and tenacious to get results

    Note to Applicants
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport-Legal Form of Identification

  • Head of Department-M-PESA Product Development & Operations – ()

    Head of Department-M-PESA Product Development & Operations – ()

    Description
    We are pleased to announce the vacancy for a Head of Department-M-PESA Product Development & Operations within Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Chief Officer Financial Services the position holder will be responsible to set and manage the M-PESA Product, including roll out, -on going performance and enhancement of the product, also set and manage the M-PESA Product, including roll out, -on going performance and enhancement of the product.
    Job Responsibilities

    Manage the development roadmap in the country including local & Vodafone requirements
    Scope future generation platform with key role being customer feedback to Vodafone & Champion continuous improvement of the platform together with IT/Tech and all other teams.
    Oversee platform issues to ensure input for capacity planning responses’ are within SLA.
    Manage the development and documentation of Business case for new/enhancement  to products  and services for presentation
    Define product requirements for customization to meet specific customer  needs and liaise with the technical team to ensure correct  implementation
    Manage the testing of new/enhanced functionality ,tariffs and business rules prior to implementation
    Development of new processes  and framework development for the M-PESA Channel
    Ensure both Kenyan and international product development activities  are coordinated
    Project Manage the delivery of new functionality and system enhancements to the market.
    Pilot of functionality where required
    Identify & implement local changes for process improvement, in liaison with relevant stakeholders
    Develop and document new processes and procedures for new and existing products and service
    Support the audit team and ensure audit report is accurate and reflects the reality
    Ensure open audit items are updated and closed as per the agreed timelines
    Escalate and develop controls to mitigate the risks when delivery of fix is not visible.
    Develop controls and monitor them to minimize the business risks
    Identify the call contributors and work around the same to reduce them.
    Work closely with CM, retail and other stakeholdersto support call reduction initiative
    Act as the liaison for other M-PESA  operators wishing to learn in general or in detail about the practical operation   of M-PESA in the  Country
    To effectively manage Staff and resources through effective monitoring of performance.
    Manage the liaison between  the core M-PESA talent  in Vodafone and the local team on commercial  and technical  Operations
    Delivery & reporting of all KPI’s to Safaricom & Vodafone
    Share input for budget forecast as well as develop and manage Capex & Opex budget.

    Qualifications
    Job Requirements

    Honors Degree from a recognized university
    8-10 years’ experience in a Call Centre/Marketing division of a blue-chip service oriented, at least 4 years of which should be in a leadership position with strong background in designing & implementing experience & retention initiatives.
    Demonstrated commercial acumen capability
    A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
    A proven team player with excellent communication and interpersonal skills.

  • Manager, M-PESA Product Development – Onboarding, Support and Solutions

    Manager, M-PESA Product Development – Onboarding, Support and Solutions

    Description
    We are pleased to announce the vacancy for a M-PESA Product Development  – On-boarding, Support and Solutions within Financial services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Senior Manager-M-PESA Product Development, the position holder will be responsible to ensure Delivery of Financial Services products in line with the divisional road maps and ensuring that the delivered products and services are aligned to organizational objectives and strategic goals. To ensure seamless on-boarding and integration to the M-PESA APIs. To have a solutions-oriented outlook and partner support and management.
    Job Requirement

    Develop differentiated cross-channel experience for our customers and partners through technological advances for existing and new products
    Enhancing existing product and process flows to ensure efficiency, and that SLAs are tracked.
    Identify & implement local changes for process improvement in liaison with relevant stakeholders
    Developing products and processes that will change the way most business onboard and integrate to M-PESA ensuring that the platform becomes the payment gateway of choice.
    Assist in designing optimal integration solutions including connectivity, routing, hosting solutions and optimal integrations to M-PESA.
    Ensuring smooth onboarding of partners in the integration process
    Support 3rd partners and integrators with coming up with solutions that ensure product simplicity, efficiency and ease integration to M-PESA core Platform and Internal systems
    Support partner queries on integration onboarding requirements on folders
    Manage partner queries and come up with optimal integration solution for partner onboarding and integration
    Assist in designing optimal integration solutions including connectivity, routing, hosting solutions and optimal integrations to M-PESA.
    Carry out continuous review on product performance with internal teams managing integrations with internal systems
    Manage Developer Chat support and do 1st and 2nd line resolution
    Manage partner queries on the API portal and resolution
    Co-ordinate with cross functional teams to improve and ensure adherence on SLAs
    SLA tracking and ensuring timely process implementation
    Report and track adherence to SLAs

    Qualifications
    Job Requirements

    Bachelor’s Degree in a technical Field (preferably IT/Computer Science/Telecommunications)
    Project Management Certified – PMP / PMI or equivalent
    Work experience in a technical field to Line Management or Senior Engineer level.
    Experience in managing multiple projects simultaneously; from start to finish; of a 6 – 12 month duration; which have impact across a company; which have an impact on customers; which have an impact on the revenue generation capability of the organization;.
    Good understanding of financial principles, understands financial ratios, can interpret standard financial statements
    Good understanding of the Kenyan market, subscriber preferences and subscriber trends
    Attention to detail with good organizational, planning, report writing and presentation skills.
    Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
    A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
    A proven team player with excellent communication and interpersonal skills.

  • Sales Account Relationship Manager 

Sector Manager – Large Enterprise & Public Sector

    Sales Account Relationship Manager Sector Manager – Large Enterprise & Public Sector

    View Safaricom’s Salaries
    DESCRIPTION
     
    We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Large Enterprise and Public  Sector  within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to the Sector Manager – Enterprise Sales & Retention – Corporate & Public, the position holder will develop and manage relationships and service experience among Manufacturing, Hospitality, Retail, Transport & Logistics organizations to ensure growth, profitability and retention.
    Job Responsibilities

    To identify growth, upselling and cross-selling opportunities within among Manufacturing, Hospitality, Retail, Transport & Logistics organizations.
    To Develop Strategic plans for Account/ Relationship engagement and ensure implementation of tactical plans including pipeline management   
    Develop strong relationships at CXO level within the Target Market List (TML) and wider Buying Centers to understand mid-to-long term Organizations objectives.
    Drive identification and adoption of relevant segment propositions
    Formulate Account Development Plans, Opportunity Roadmaps and Pipeline Management for sales cycle
    To effectively manage the existing and new accounts through improved customer experience by managing end to end process and ensure compliance to service agreement requirements
    Develop and execute customer ring fencing strategies among Manufacturing, Hospitality, Retail, Transport & Logistics sectors.
    To respond to enterprise customer related issues so as to provide consistent quality of service and get excellent customer rating.
    To prepare weekly and monthly reports on Sales Performance and Market Insights from day to day engagements.

     
    QUALIFICATIONS
     
    Job Requirements

    Degree in Commerce/ ICT or Business related;
    Sales experience of 4-5 years preferably managing in a B2G or B2B environment;
    Knowledge/ Work experience in ICT, among Manufacturing, Hospitality, Retail, Transport & Logistics organizations will be an added advantage;
    Strong relationship building skills, preferably from a major blue chip company;
    Drive identification and adoption of relevant segment propositions

    Additional Details;
    As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate or letter from the University requesting for internship
    Scanned copy of your National ID / Passport-Legal Form of Identification

    go to method of application »

  • Senior Manager – Technology Audits and Audit Quality

    Senior Manager – Technology Audits and Audit Quality

    Description
    We are pleased to announce the above opportunity in the Internal Audit Department within the CEO’s Office. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Brief Description
    Reporting to the Director – Internal Audit, the position holder will lead a team of technical specialists responsible for developing and delivering an effective internal audit plan, assessing the key risks associated with all aspects of Information Technology and providing practical recommendations to mitigate against the same. They will also coordinate special input in all audits.
    Key Responsibilities                     
    Information Systems Audits

    Manage the high-quality planning, execution and reporting of audits of IT systems.  Ensure the audit jobs maintain thorough and high-quality results within defined audit plans and budgets.
    Ensure adherence to Internal Audits policies, standards, procedures and processes including appropriate documentation and quality assurance standards.
    Ensure engagements are conducted effectively and efficiently to the high standards set out by the Division, outcomes of which are confirmed through the Division’s Quality Assurance Program (QAIP)
    Provide practical and cost-effective advice to management on designing, implementing and enhancing internal controls in the areas of technology in Safaricom IT Operations Domain and lead the audit team members to deliver the same high-quality advice.
    Manage relationships with all stakeholders including senior management.

     
    Audit Analytics/ Continuous Auditing and Controls Monitoring
     

    Driving the development and use of data analytics throughout the audit life cycle, as well as manage the network of data analytics auditors embedded in the internal audit teams.
    Manage the continuous auditing and controls monitoring program in the company including raising awareness of the same within the business 
    Working with stakeholders to identify key automated controls, developing a roadmap to ensure tests are developed to monitor key controls to achieve real time audits over all key cycles in the company

    Audit Recommendation Implementation

    Track implementation status of audit recommendations.
    Maintain partnership with clients to ensure that all audit issues are resolved within the defined target dates.
    Drive identification and resolution of root causes of audit issues to improve the control environment

    Project Assurance

    Provide Assurance and advisory services to project management teams on key risks and controls throughout the project delivery phases;
    Carry out risk assessments and develop project Assurance plan;
    Manage the planning, execution and reporting of individual project Assurance and advisory assignments

    Quality assurance – Audit QAIP program:

    Responsible for the internal audit quality assurance and improvement program (QAIP) program.
    Maintaining a timely and effective internal quality assurance program that continuously validates conformance of internal audit practices to the internal audit standards;
    Executing the quality assurance process to ensure that all internal audit work is completed as per internal policies and procedures and identifying areas of non-compliance with standards and policies & procedures;
    Identifying and documenting completed audit work for each quarter, selecting samples for quality assurance, both peer and external reviews and preparing QAIP Executive Summary Reports to incorporate all completed activities
    Identifying training opportunities through quality assurance review, recommending training needs to align with internal audit practices and support the delivery of focused training sessions for matters identified;

    People Management

    Define the IT Audit objectives and complete the staff appraisal reports per engagement/mid-year and end year appraisals
    Provide coaching to IT Auditors in all audits
    Coordinate appropriate development programs for the IT Audit team members

    Qualifications

    Degree in Computer Science, IT, Business Information Systems (or related technical / business field) from a recognized university
    Minimum of 8 years IT Audit experience within an established Internal Audit function and/or a reputable external audit firm
    Good knowledge of key IT applications supporting core business processes and business assurance
    Holder of Certified Information Systems Auditor (CISA) designation is a must.
    Other qualifications e.g. CISM, CISSP, CRISC would be an added advantage.
    A history of leading teams of auditors in successfully delivering IT audit engagements, either from an internal audit or external advisory capacity.
    At least 2 years formal people management experience.
    Experience in at least 3 of the following platforms Unix, Linux, Windows Server, Ms Sql, Oracle.
    Familiarity with ERP and GRC tools.
    Data analytics qualifications and experience.
    Well versed in knowledge of IT control frameworks e.g. COBIT, ISO 27002, PCI DSS, ITIL.
    Reliable, proven ability to self-start and effectively manage a project team.

    Note to Applicants
    As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

    An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
    Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
    Clearance certificate from a reputable Credit Reference Bureau (CRB).
    University Diploma/Degree Certificate/ Letter of completion from University in case you have not received your diploma/degree certificate.
    National ID/Passport.

  • Manager – Oracle Human Capital Management (HCM) and Oracle Integration Cloud Service

    Manager – Oracle Human Capital Management (HCM) and Oracle Integration Cloud Service

    View Safaricom Salaries
    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Senior Manager – Channels Solutions, the position holder will be responsible for providing 1st line functional and technical support of Oracle Enterprise Resource and Planning system, specifically Human Capital Management (HCM) modules as well as Oracle Integration Cloud Service and Oracle Cloud ERP.
    Key Responsibilities:

    Oracle Human Capital Management with experience in modules like Core HR, Benefits, Payroll, Global Human Resources, Recruiting/Talent Management, Performance Management, Compensation, Learning Management.
    Responsible to provide support to end users of Oracle Application. This position requires both functional (Business Analysis/ Systems Analysis) and technical skills and experience implementing and supporting Oracle EBS.
    Oracle Integration Cloud Service, Oracle Cloud ERP, Oracle SOA, Oracle data integrator.
    Understand business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives.
    Use simple techniques to define as-is and to-be process and data flows and solutions, to Business users and other IT team members.
    Conceptualize, design, and document system solutions
    Perform System configuration in conjunction with guidelines setup by the IT organization.
    Support users of third party “bolt on” applications that work in conjunction with Oracle HCM.
    Communicate clearly and professionally with vendors, users, peers, and all levels of management.
    Adhere to the processes and policies defined by IT management.

    Job Requirement

    University Degree in Computer Science or any other Information Technology related discipline
    LINUX certification is an added advantage
    LINUX Scripting and basic administration
    Oracle E-Business suite training is an added advantage
    At least 2-3 years experience in a client server environment with two years OCI /HCM Application support experience
    Programming using PL/SQL and UNIX scripting
    Sound knowledge OCI, SOA, ODI, Fusion applications and EBS R12.
    Sound knowledge HCM Modules: Benefits, Payroll, Global Human Resources, Recruiting/Talent Management, Performance Management, Compensation, Learning Management.