Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Evergreen Requisition – Interaction Designer Evergreen Requisition – User Experience Researcher Evergreen Requisition – User Interface Designer Evergreen Requisition – Analyst – IT Business Analysis Evergreen Requisition – Network Engineer

    Evergreen Requisition – Interaction Designer Evergreen Requisition – User Experience Researcher Evergreen Requisition – User Interface Designer Evergreen Requisition – Analyst – IT Business Analysis Evergreen Requisition – Network Engineer

    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.

    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *

    The Interaction Designer will primarily be responsible for translating user research into user requirements, strongly advocating for the user throughout the design and development process and creating, improving and owning the experience of the users.

    Deliverables expected from an interaction designer include but are not limited to wireframes, user journeys, experience maps, storyboards, concepts, proto-personas and personas, stakeholder maps, scenarios and contextual inquiry models.

    The Roles Of An Interaction Designer Include

    Translating research insights into product/feature requirements and/or design recommendations
    Clearly articulating user challenges and user needs through use of storyboards, user journeys, experience maps and other UX models
    Usability and user experience testing
    Creating the interactive layout of products and concepts
    Conducting design sprints
    Testing and analysing recently released products/features to identify potential areas of improvement
    Staying abreast of UX trends and looking for creative ideas and inspiration
    Developing interactive reporting dashboards and different types of visualizations
    Creating rapid prototypes to validate design concepts with stakeholders
    Establishing design principles + UX direction for designers and engineers
    Communicating with product managers, engineers, designers and the team at large to ensure that user needs and requirements are considered throughout development.
     

    Experience Requirements

    Field, remote and lab testing, heuristic evaluation, A/B testing, prototyping, UX model creation, information architecture and design, excellent verbal and written communication, deep understanding of information design and user psychology, 2 to 5 years’ experience as an interaction/UX designer.
     

    Academic Requirements

    A Bachelor’s or Master’s degree in Human-Computer interaction, Computer Science, Computer Engineering, Information Systems, Information Technology, Psychology, Cognitive Science, Anthropology, Information Systems, or any related field.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Safaricom STEM Internship Program 2021

    Safaricom STEM Internship Program 2021

    Description
    At Safaricom PLC, we take pride in continually investing in talent to ensure that we have the best pool of resources in the market and that our interns are equipped with key learning opportunities to expose and develop their skills for the future.
    We are pleased to announce internship opportunities for the year 2021 within the STEM disciplines.
    Our Internship program runs quarterly i.e. From February to April, May to July, August to October and November to February. Call for applications will only happen once in the year allowing you to indicate which quarter of the year you are available for. This internship will seek to expose you to the various teams within your assigned projects.
    As an intern,

    You will be exposed to ‘on job training’ and exposure to our experienced leaders throughout the program.
    Work closely with different departments across organization
    You’ll tackle business challenges that make a real impact.  Understand the different problems and solve them through data analytics
    You’ll work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
    Understand the different problems and solve them through data analytics
    Access complex data sets and work with advanced analytical tools
    Gain industry experience by working with domain and technology experts
    Get knowledge in different Safaricom products and services
    Participate in ideation, brainstorming on solving data science problems
    Improve your knowledge in Software Engineering, Big Data Engineering and Data Science
    Gain understanding of Agile practices and methodologies 

    Qualifications
    In keeping with our current learning needs, we are looking for candidates who meet the criteria indicated below:

    You must be either in: Your final year of a Undergraduate Degree in Applied Statistics, Technology, Engineering, Computer Science, Mathematics or closely related studies OR Have completed your Undergraduate studies in the last 12 months OR currently Ongoing Masters/Post graduate studies in an accredited institution of higher learning;
    You must be on break from school during the internship period for any of the quarters selected within the year to allow you to fully focus on the internship program (Monday to Friday, 8am to 5pm);
    Knowledge in any digital vertical within commercial e.g. digital marketing, digital sales, data science will be an added advantage;
    Dean’s academic commendation is an added advantage;
    You can only select 1 quarter in the year for which you will be available for the internship

    Ideal candidate’s requirements:

    Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment
    Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship.
    As part of the recruitment and on-boarding process the below documents will be required at a later stage.
    Letter from your college indicating you are a student there and/or require internship as part of requirement for course completion.
    NSSF, NHIF, KRA PIN & Bank account details
    Copy of National Identity Card.
    Good conduct & CRB certificate (not older than 12 months)

    Apply via :

    safaricom.taleo.net

  • Revenue Management Product Development Engineer

    Revenue Management Product Development Engineer

    DESCRIPTION

    We are pleased to announce the following Job Opportunity in Digital IT Department within the Technology Division.  In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

    Reporting to the Product development Manager- Revenue Management, the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. 

    Detailed Description

    Product development.
    Configuration of new products and services
    Reviews and contribute to the test cases, based on the services in scope.
    Execution of SITs and supporting the UATS of new products & services
    Ensuring quality and accuracy and that all customer related issues have been addressed.
    Deep understanding of customer operations.
    Passion to work with the team members
    Automation of processes

    QUALIFICATIONS

    A degree in IT, computer science, Telecommunication or Electrical Engineering
    3 years working as an engineer in a telecommunications environment (vendor or operator)
    Strong Linux/Unix skills,
    Strong database skills
    Strong analytical and problem solving abilities.
    Excellent verbal and written communication skills.
    Team player.
    Organized and detail oriented.
    Experience of Huawei Convergent Billing System (CBS) will be an added advantage
    Knowledge of GSM technologies
    Knowledge of Machine learning, Robotic Process Automation and Cloud technologies
    Good understanding of Safaricom’s Products, Services and Processes will be an added advantage.
    Very well conversant with CBS and CRM operations is an added advantage.
    Hands-on experience with User Acceptance testing and regression testing will be an added advantage.

    Apply via :

    safaricom.taleo.net

  • M-PESA DevOps Lead

    M-PESA DevOps Lead

    Description

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

    Reporting to the Senior Manager – Financial Solutions, the role holder responsibilities will include financial services system management, team management, third party management and Partner Relationship Management.

    Key Responsibilities:

    Planning & design for new solutions;
    Development and implementation of the financial systems architecture and roadmap
    Evaluation of new and existing financial systems infrastructure;
    Implementation and integration of new hardware/software;
    Optimization of existing systems;
    Internal Process Improvement in accordance with ITIL and Agile standards;
    Change management
    Contributing towards innovation initiatives.
    Research and development of future technologies and solutions to meet financial systems needs
    Team leadership

    Qualifications

    Role requirements;

    Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
    5 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
    Software development skills in Java, python, C, and web technologies
    Development and management of database based applications
    Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
    Knowledge in Dev Ops
    Experience in mobile money systems.
    Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
    Proven Analytical & problem-solving skills;
    Must be able to work without supervision & meet tight deadlines/schedules;
    Good presentation skills required;
    Proactive & self-motivated;
    Good public relations, communication & interpersonal.

    Apply via :

    safaricom.taleo.net

  • Senior Manager – Digital Financial Services

    Senior Manager – Digital Financial Services

    Description

    We are pleased to announce the vacancy for Senior Manager – Digital Financial Services within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Detailed Description

    Reporting to Head of Department – M-PESA New Business Ventures, the position holder will ensure strategic business arm of M-PESA New Business Ventures that will focus on developing digital financial services with the view of fostering a saving culture, empowering and improving the financial health of M-PESA customers while ensuring M-PESA remains the Strategic Partner of choice for financial services. Digital financial services include and is not limited to insurance and wealth management. This will involve fostering innovation culture and formulation of business strategy, managing relationships with existing partners and developing new partnerships with organizations that scale-up the financial services business.

    Job Responsibilities

    Develop and manage the overall digital financial services strategy from planning through to tactical execution.
    To deepen financial services by fostering a saving culture that is accessible, affordable and reliable leveraging on new technologies that are transparent and innovative.
    To develop new Business Models around Financial services that will ensure that Safaricom keeps its strategic focus of financial inclusion.
    Work in partnership with Financial Services institutions including Banks, SACCOs, Insurance, Investments, MFIs, Pension Schemes, and Fund Managers among others to drive financial inclusion.
    Work in partnership with key strategic partners across all business pillars including Payments, Retail, Sector based (e.g. Health and Agriculture) etc. to drive strategic partnerships around different business areas.
    Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in Digital Financial Services.
    Fiscal Market Disruption – Engage with relevant bodies towards participation in the new business regulatory environment.
    Key Project and Strategy execution/delivery in driving overall Financial Services objectives.
    To manage and cultivate strategic partnerships that are key to development and growth of Financial Ensure the company has an effective framework for creating and maintaining strategic business partner relationships.
    Develop and implement a partnership strategy to increase the reach and impact of our ongoing efforts to deepen financial inclusion agenda with an eye toward identifying creative initiatives
    Target, prospect, develop and strengthen partnerships with other organizations that enable to scale financial services business
    Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
    Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
    Maintain consistent communication and builds positive brand partner rapport
    Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
    Suggest and develop processes and services to improve operational efficiency between the partners
    Engage with key influencers and decision makers across different teams to accomplish the partnership goals.
    Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.

    Qualifications

    Job Requirements

    Bachelor’s degree in a business-related field from a recognized university.
    Masters degree will be an added advantage
    At least 6 – 8 years’ experience in a large corporate or multinational company, demonstrated progression and at least 3 years’ experience in a Telecommunications company handling partnerships, business development and strategy formulation.
    Experience in management of budgets and forecasts in a large company
    Track record of innovation and development of new products and services
    Must demonstrate strategy execution/delivery

    Apply via :

    safaricom.taleo.net

  • Evergreen Requisition – IT Solutions Architect

    Evergreen Requisition – IT Solutions Architect

    Description

    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a job function within the Safaricom family.

    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology.  In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.

    Detailed Description

    Reporting to Business Engagement Manager – Financial Services, the position holder will develop technical solutions designs for business problems, utilizing available IT assets. Act as technical lead on IT systems projects, providing and articulating forward-looking technical proposals for implementation either to cover existing functionality gaps or to generate new innovative solutions.

    Roles and Responsibilities

    Engage with various teams, ranging from business and the immediate development team who need to understand and buy in to the architecture, right through to the extended team of those people who will have an interest in the architecture from a security, database, operations, and maintenance or support point of view.
    Translate documented business requirements into a technical solution design for implementation.
    Leading with development teams to ensure business intent is understood and effectively carried into development phases.
    Collaboratively oversee the development of the solution as per agreed architecture, evolving it throughout the delivery in the face of changing requirements and feedback from the team.
    Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.
    Ensure that the architecture is being implemented consistently across the team through regular code reviews.
    Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
    Responsible for making technology decisions by considering all risk factors, reviewed and evaluated with all the relevant stakeholders of interest.
    Contribute to Architecture Review Board (ARB) on monthly basis. 

    Qualifications

    Degree in Science/computer science/Engineering/Business related degree from reputable education institution.
    3+ technical background in software development inclusive of databases, applications, Infrastructure, cloud development , 2+ years experience in solutions architecture and system design.
    Experience of software development lifecycle is essential, in agile and waterfall methodologies.
    Certification in Solution Architecture  and Certificate in Cloud expertise will be an added advantage.
    A “hands-on software architect” capable of sharing software development experience with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
    Domain experience in financial services, financial technologies will be an added advantage.
    Strong business acumen and leadership mindset
    Ability to drive initiatives without any formal authority in an ambiguous environment
    Ability to mentor/coach developers and other solution architects in architecture principles
    Proven track record in designing and implementing large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organizational experience
    Ability to communicate and influence others.

    Apply via :

    safaricom.taleo.net

  • M-Pesa Africa – Service Operations Manager

    M-Pesa Africa – Service Operations Manager

    Description

    We are pleased to announce the subject career opportunity within the Technology (M-Pesa Africa) reporting to the Senior Manager-Service Operations.

    Role Description

    The M-PESA Operations Manager will have a unique insight into the development of an essential product and connect with people who are considered ‘unbanked’ and living on the bare minimum, to help lift themselves out of poverty. The successful candidate should be passionate about shaping the product, its operations, and ultimately the life-changing benefits it delivers to customers. You will be joining a collaborative team that works tirelessly to achieve these common goals.

    This opportunity will develop your career in Service Management – including contractual negotiation & management, offshore support, interaction with senior stakeholders who are customers in the markets (CTO/CIO and Heads of) – all whilst working within the team that design and develop the product.

    Key Role Responsibilities

    Delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
    Managing the local market operational relationships
    3rd Party supplier Operational Management
    Internal Operations Liaison within Vodafone Group Technology
    Continuous Service Improvement (CSI) opportunities
    Developing improvement plans and training the local market in best operational practices
    Overseeing Capacity planning
    Assisting with Budget forecasting
    Supporting Delivery and Project activity with operational experience, acceptance into BAU, training, and process adherence
    Influencing product development with real-world Operational experience and local market knowledge

    Qualifications

    Apply if you have:

    Bachelor’s degree, a Master’s degree in a related field preferred
    At least 3+ years of professional experience in M-Pesa Operations Management.
    ITIL Foundation is a must
    Experience managing OLTP Environments
    Global / cultural management and awareness

    We are happy if you have:

    Experience in banking or finance Operations Management
    OLTP architecture knowledge
    Project planning and delivery skills and budget management
    Advanced ITIL qualification

    What you can expect from us:

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Apply via :

    safaricom.taleo.net

  • Evergreen Requisition – Interaction Designer Evergreen Requisition – User Experience Researcher Evergreen Requisition – User Interface Designer Evergreen Requisition – Analyst – IT Business Analysis Evergreen Requisition – Network Engineer

    Evergreen Requisition – Interaction Designer Evergreen Requisition – User Experience Researcher Evergreen Requisition – User Interface Designer Evergreen Requisition – Analyst – IT Business Analysis Evergreen Requisition – Network Engineer

    An Evergreen Requisition is an advertisement for positions that Safaricom PLC hires for throughout the year. It is a way for Safaricom to build a database of qualified, interested individuals for a particular job function so that when there is a need to fill that type of role, the hiring process will be faster. By applying to an Evergreen Requisition, you are expressing your interest for a particular job function within the Safaricom family.

    In addition to submitting your resume to an Evergreen Requisition, we encourage you to create a job search agent to be alerted when positions in your areas of interest become available. In the job search agent specify all the geographic locations you would consider. *

    The Interaction Designer will primarily be responsible for translating user research into user requirements, strongly advocating for the user throughout the design and development process and creating, improving and owning the experience of the users.

    Deliverables expected from an interaction designer include but are not limited to wireframes, user journeys, experience maps, storyboards, concepts, proto-personas and personas, stakeholder maps, scenarios and contextual inquiry models.

    The Roles Of An Interaction Designer Include

    Translating research insights into product/feature requirements and/or design recommendations
    Clearly articulating user challenges and user needs through use of storyboards, user journeys, experience maps and other UX models
    Usability and user experience testing
    Creating the interactive layout of products and concepts
    Conducting design sprints
    Testing and analysing recently released products/features to identify potential areas of improvement
    Staying abreast of UX trends and looking for creative ideas and inspiration
    Developing interactive reporting dashboards and different types of visualizations
    Creating rapid prototypes to validate design concepts with stakeholders
    Establishing design principles + UX direction for designers and engineers
    Communicating with product managers, engineers, designers and the team at large to ensure that user needs and requirements are considered throughout development.
     

    Experience Requirements

    Field, remote and lab testing, heuristic evaluation, A/B testing, prototyping, UX model creation, information architecture and design, excellent verbal and written communication, deep understanding of information design and user psychology, 2 to 5 years’ experience as an interaction/UX designer.
     

    Academic Requirements

    A Bachelor’s or Master’s degree in Human-Computer interaction, Computer Science, Computer Engineering, Information Systems, Information Technology, Psychology, Cognitive Science, Anthropology, Information Systems, or any related field.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Safaricom STEM Internship Program 2021

    Safaricom STEM Internship Program 2021

    Description

    At Safaricom PLC, we take pride in continually investing in talent to ensure that we have the best pool of resources in the market and that our interns are equipped with key learning opportunities to expose and develop their skills for the future.

    We are pleased to announce internship opportunities for the year 2021 within the STEM disciplines.

    Our Internship program runs quarterly i.e. From February to April, May to July, August to October and November to February. Call for applications will only happen once in the year allowing you to indicate which quarter of the year you are available for. This internship will seek to expose you to the various teams within your assigned projects.

    As an intern,

    You will be exposed to ‘on job training’ and exposure to our experienced leaders throughout the program.
    Work closely with different departments across organization
    You’ll tackle business challenges that make a real impact.  Understand the different problems and solve them through data analytics
    You’ll work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
    Understand the different problems and solve them through data analytics
    Access complex data sets and work with advanced analytical tools
    Gain industry experience by working with domain and technology experts
    Get knowledge in different Safaricom products and services
    Participate in ideation, brainstorming on solving data science problems
    Improve your knowledge in Software Engineering, Big Data Engineering and Data Science
    Gain understanding of Agile practices and methodologies 

    Qualifications

    In keeping with our current learning needs, we are looking for candidates who meet the criteria indicated below:

    You must be either in: Your final year of a Undergraduate Degree in Applied Statistics, Technology, Engineering, Computer Science, Mathematics or closely related studies OR Have completed your Undergraduate studies in the last 12 months OR currently Ongoing Masters/Post graduate studies in an accredited institution of higher learning;
    You must be on break from school during the internship period for any of the quarters selected within the year to allow you to fully focus on the internship program (Monday to Friday, 8am to 5pm);
    Knowledge in any digital vertical within commercial e.g. digital marketing, digital sales, data science will be an added advantage;
    Dean’s academic commendation is an added advantage;
    You can only select 1 quarter in the year for which you will be available for the internship

    Ideal candidate’s requirements:

    Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment
    Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship.
    As part of the recruitment and on-boarding process the below documents will be required at a later stage.
    Letter from your college indicating you are a student there and/or require internship as part of requirement for course completion.
    NSSF, NHIF, KRA PIN & Bank account details
    Copy of National Identity Card.
    Good conduct & CRB certificate (not older than 12 months)

    Apply via :

    safaricom.taleo.net

  • Senior Manager – M-PESA Performance, Strategy & Analytics Engineer – Financial Services Support Apigee Developers (API developers) Tech Lead – Fintech Engineer – Telco & IT Data Center Networks – Planning and Design Engineer; Financial Services Systems Planning Manager; Financial Services Systems Planning Product Designer

    Senior Manager – M-PESA Performance, Strategy & Analytics Engineer – Financial Services Support Apigee Developers (API developers) Tech Lead – Fintech Engineer – Telco & IT Data Center Networks – Planning and Design Engineer; Financial Services Systems Planning Manager; Financial Services Systems Planning Product Designer

    Detailed Description

    Reporting to Head of Department – M-PESA New Business Ventures, the role holder will develop and manage the M-PESA Strategy and other Financial Services Product strategies to ensure growth and development of revenue and value added services in the business.  Provide support for strategic governance processes – a champion to the strategy team. The incumbent will also develop and maintain meaningful business reporting to ensure the achievement of annual performance targets through end-to-end performance management.

    Job Responsibilities

    Develop the Division’s agenda by planning divisional strategic forums and tracking the implementation of strategic initiatives.
    Deliver a consolidated strategy document for the unit after team deliberations
    Promote the development of strategic objectives and associated performance metrics
    Regularly share a deck of key insights from the key performance indicators tracked per product and segment
    Develop the supporting narrative for interpreting the meaning and significance of the performance information.
    Identify internal and external factors that impact on performance and help inform any judgments and understanding of performance.
    Execute deep analysis of the macro environment within the payments and financial services industry to identify trends, opportunities and threats.
    Execute analysis of emerging technologies and business model innovation.
    Define and analyze new mobile payment/e-commerce focused product opportunities and research the most promising industry segments.
    Conduct market research and provide insights to enable a broad understanding of the payments ecosystem that will enable the refinement of existing products, development of new products and curb competition.
    Conduct quantitative and qualitative research and analysis on data, markets, consumer behavior and trends in the industry
    Establish and maintain competitor knowledge base to support consumer and business strategies through Market Intelligence.
    Steward the development and implementation of insights, research processes and procedures for the business.
    Evaluate market size, competitor accomplishments and make recommendations to assist the business to achieve the set goals

    Qualifications

    Job Requirements

    Relevant undergraduate degree. A Master’s degree is beneficial.
    At least 5 to 7 years working experience in the Financial Services Sector, Mobile money and Telco sector with expert knowledge of payments business models, mobile money business models.
    Work experience in strategy development and execution a must.
    Highly developed communication skills and ability to manage and champion strategy positions up to Executive levels.
    Critical competencies for success
    Demonstrated record of strategies developed and executed.
    Demonstrated record of successful strategic initiatives implemented.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :