Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Brief Description  
Reporting to the Senior Manager, Infrastructure & Property Management the position holder will process leases and electricity payments to landlords and Kenya Power for all Safaricom sites (MSR, BTS, Fibre & NPS), and manage sites leases and electricity accounts database. This role will also be responsible for managing landlord relations and resolve site access issues.
Property Officer Job Responsibilities
Process site lease/licence payments to landlords for all assigned sites (MSR, BTS, Fibre & NPS) within agreed SLA and time.
Liaise with Regional Teams to consolidate and verify meter readings and submit the same to Kenya Power within agreed time for billing.
Ensure Kenya Power and site landlords bill/invoice for power consumed on all assigned sites for payment.
Process site electricity power payments to Kenya Power and landlords for all assigned sites within agreed SLA and time.
Reconcile and process all VAT payments within agreed SLA and time.
Manage accurate and comprehensive database & documentation/records of all assigned site leases and electricity power payments.
Manage landlord relations through courteous and timely communication/engagement with the landlords as per our company core values.
Resolve all property lease and power payments related issues such as site access within agreed SLA and time.
Prepare and submit weekly site lease/licence management and power payments reports within agreed time.
Requirements for the Property Officer Job
Degree in property or financial/business related courses
3 years’ experience preferably in Operations/Administration section/department/division
Knowledge of network infrastructure and their correlations with business services such as billing services.
Good understanding of financial systems/operations
Project management qualification is an added advantage.

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shub.safaricom.co.ke

Brief Description                        Reporting to the Snr.Manager – Home Technology & Customer Support, the position holder will Provide Support and Maintenance of all the fiber infrastructure in the Region (SDC/Metro, FTTB and FTTH) and ensure connectivity to active equipment ONTs, ARs, OLTs and IPRAN in support of fixed and mobile backhaul requirements.        Detailed Description        
To be a Single Point of Contact for Safaricom Fiber infrastructure Faults and Ensuring restorations are done to the original build specification;
Providing Excellent Customer Experience by scheduling visits to resolve service issues for FTTH customers and ensure the contractors adhere to stipulated code of conduct at customer premises;
Performing Network acceptance according to agreed Guidelines and checklist following the Delivery Milestones for Provisional, Operational and Final acceptance;
To offer Fault Diagnosis, Prioritization, Oversee the resolution process, verify service restoration and provide root cause analysis of failure;
To give Monthly preventive maintenance reporting and scheduling regular inspection of fiber and PM activities together with contractor;
Analyzing the risk and Propose Fiber Relocation Plans in case of Road, water & sewerage expansion, Power Utilities, new building facilities and checking for Geological changes that will affect the current locations of fiber;
Ensuring fiber network Resiliency and availability by Performing and documenting disaster recovery tests;
Ensuring all maintenance works is done according to Safaricom Health & Safety policies and change Management process;
Providing spares and materials forecast for maintenance works and overseeing Spares usage and availability in correct specification, Quantity and storage;
Performing regular on ground Audits to maintain accurate database and NQMs on Fibre routes, Duct Usage, Manholes, cable usage, fiber cores utilization and labeling;
To provide proper Supplier management to ensure lower MTTR through temporary restoration to bring up service within SLA and close on Permanent restoration;
Working closely with Fiber Planning and implementation teams on new fiber works in the Region and Confirm the As-built network is per the work package;
Managing spend associated with Maintenance projects by developing Opex savings initiatives;
To act as the Safaricom representative in the Region towards the general public and local authorities (County Governments, KENHA, KURA, Railway) Landlords and other 3rd parties in managing permits and right of ways;
Liaising with Safaricom Security teams in apprehending vandalisms;
Safaricom Security teams in apprehending vandalisms;
Job Requirements                        ·        Degree in Electrical, Electronics ,Telecommunication Engineering, IT  or related field;·        Work Experience of 3 years’ with specialized role in a busy telecommunications environment –Involved in installations /commissioning and maintenance;·        In-depth understanding  of Transmission infrastructure deployment and Support life cycle will be an added advantage;·        Strong technical analysis, troubleshooting, and problem resolution skills,·        Strong relationship building skills;  
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Reporting to the Director – Internal Audit, position holder will provide an efficient and responsive administrative, organizational, and logistical service to the Division, helping the team to be more productive and efficient through organization of team travel, events, meetings, compilation of team reports, and maintenance of records, budgets, and acquisition of team purchase needs in a timely manner.
Roles for the Executive Assistant Job
Managing the Director’s office and diary/calendar;
Responding to enquiries, correspondence both telephone and written directed to the Director’s office and drafting correspondence for Director’s signature and ensuring correspondence from other departments is proof read and edited;
Planning and coordinating the Director’s schedule and coordinating all the logistics for the meetings; as well as making all travel arrangements (local and international) for the Director including arranging for escorts to and from the aircraft, transit arrangements, car hire and scheduling of meetings;
Liaising with Finance business partner to review the departmental cost center reports and notify the Business Manager on expenditure trends;
Efficient co-ordination of team events – team buildings, short term trainings, offsite meetings, scheduled Departmental onsite meetings;
Promptly and efficiently process Air tickets & Visa for staff in compliance with the company’s travel policy and efficient booking intervals;
Promptly book/make reservation for accommodation for staff and guests before date of travel.
Arranging for internal team briefings and weekly meetings and
Raise and monitor purchase requisitions for departmental purchases and Prepare and consolidate the Departmental reports e.g. Annual reports, and Weekly Management reports.
Executive Assistant Job Requirements
Degree in Business Related field;
Overall a minimum of 4 years Team Administration/PA experience in a busy function;
Excellent knowledge and hands on working experience in operating Microsoft Office suite- Ms Word, Ms Excel & Ms Outlook is a must. Knowledge of Oracle financial is essential;
Excellent communication and interpersonal skills;
Numerical and analytical skills;
Project management experience will be an added advantage;
Patient and a positive attitude towards customers; (Internal and external);
Personable and presentable with impeccable grooming & etiquette.
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shub.safaricom.co.ke

Reporting to the Director-Risk Management – the position holder will be supporting the Consumer Business Division and the Regional Sales and Operations Division.
Responsibilities for the Senior Manager-Risk Business Partner Job
Conduct periodic monitoring of access to information systems at agreed intervals
Develop effective Strategic Business Unit support channels by working together with other Risk Management teams in relation to addressing Risk issues affecting the services that we offer.
Early and timely participation of Risk Management in Strategic Business Units processes, programs, product and services initiatives and developments.
Manage the introduction and integration of new & existing Strategic Business Unit products/ services & support activities.
Measure the success of Risk Management solutions and services in contributing to the business group’s effectiveness and efficiency and attainment of overall objectives.
Requirements for the Senior Manager-Risk Business Partner Job
Degree in a business or Science related discipline
Diploma in Telecommunications
Relevant Risk Management Certification is an added advantage
Must have at least 6 years working experience within wide scope in a Risk Management environment, of which
2 years should be within management level.
Excellent knowledge of Safaricom products and services.
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
Mentoring/coaching skills/experience.
Excellent interpersonal skills.
Trainer of trainer’s skills.
Additional Details
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Brief Description  
Reporting to the Senior Manager – Customer Channels Support, the position holder will be responsible for supporting e-commerce platform and all related services.
Above offering expert technical solutions, this position will also involve liaising with other Information technology teams, vendors and other stakeholders to offer cutting edge services in the e-commerce and related service space.
E-commerce Support Analyst Job Responsibilities
To provide technical hands on support to e-commerce service and other technical deliveries in line with the company’s e-commerce and online strategies.
To provide first line and second line support to the Safaricom E-Commerce platform and related applications.
To ensure achievement all the SLAs defined with the application users, internal and external customers.
To monitor performance & availability and ensure adequate operational reporting for the e-commerce and online systems.
To liaise with third line support providers in ensuring efficient & effective resolution of all escalated issues.
To offer expert hands on and technical support in all aspect on incident management related to e-commerce, online systems and related integration points.
To actively participate and offer expert advice at all stages of the product lifecycle in order to ensure quality e-commerce and related solutions are maintained.
To work cross-functionally with IT Security, Engineering, and Business Units to support a ‘best-in-class’ online customer experience.
Requirements for the E-commerce Support Analyst Job
University Degree in Computer Science, IT or related technical field.
3 years’ experience in a networked and dynamic IT environment, with at least 2 years in web administration or digital systems management (development and/or support).
Advanced UNIX/LINUX and Windows Operating system experience.
Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other enterprise webservers.
Oracle certification in database administration or application development.
ITIL training and certification.
Training and Experience in HTML5, Java, RSS, Digital Analytics and MySQL.
Advanced training and experience in MS SharePoint will be an added advantage.
Oracle Siebel Certification or Tibco Certification will be an added advantage.
Microsoft certification: MCSD/ MCDBA is an added advantage.
Highly developed analytical skills.
Self-drive for results and can do attitude.

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shub.safaricom.co.ke

Reporting to the Senior Manager – Infrastructure Support, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), BI Systems, CRM, Fraud Management, Revenue Assurance, POS and all other IT database systems.
Responsibilities for the Database Administrator Job
Database administration and support lifecycle including backup/recovery, automation, maintenance;
Supporting the development, system test, user acceptance, training and production database environments;
Ensure 99.99% availability maintained for all critical databases;
Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting;
Ensure 90% of tickets closure is maintained;
Identify and implementing Best Practices for Database Administration;
Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures;
Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration;
Ensure Conformance to security standards for databases and data integrity;
Develop retention policies and architecture for all systems, whilst maintaining BCP;
Ensure regular reviews on ILM policies conducted;
Ensure dimensioning of systems is done periodically based on demand experienced and projected;
Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
Requirements for the Database Administrator Job
Degree in Computer Science or Technical Related Field;
With at least 4 years’ hands on Experience in Managing large databases;
Experience in Oracle RAC, Dataguard, RMAN and Engineered Database & Exalytic Systems.
Database Systems Administration Techniques – understanding DB Performance tuning on various Operating Systems.
Attention to details and analytical thinking.
Certification –OCP DBA; Oracle Apps Systems Administration; SQL Server Administration.
Certification in any of the following or related trainings is an added advantage
Oracle EBS, WebLogic, SOA Administration.
Oracle Certified Master
UNIX/Linux Certification
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