Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • M-Pesa Africa: Manager – Cyber Security Governance, Risk & Compliance

    M-Pesa Africa: Manager – Cyber Security Governance, Risk & Compliance

    Description
    We are pleased to announce the subject career opportunity within Technology (M-Pesa Africa) reporting to the Senior Manager-Cyber Security.
    Role Description
    As the Manager-Cyber Security Governance, Risk & Compliance, you will be responsible for:

    Coordinating overall Cybersecurity governance and reporting to the wider Cyber Security and Technology team
    Coordinating M-Pesa Africa (MPA) risks, Audit & Reviews (Internal and External), and closure of risks and Audit gaps
    Managing all the intergroup or inter-company reporting related to Cybersecurity
    Overall compliance & governance management of the MPA Technology environment, with a core focus on technology and the related processes and procedures
    Lead Improvement of the Cybersecurity posture of the company through several initiatives, including but not limited to Cyber Security Baselines.
    Facilitating implementation, management, and optimization of Cyber Security policies, standards, and procedures
    Ensuring adequate budget, resource, and management focus is on cybersecurity risks and Audit issues
    Coordinating implementation of actions to close MPA risks, Audit & Reviews (Internal and External)
    Improvement of the Cybersecurity posture of the company through several initiatives, including but not limited to Cyber Security Baselines.
    Leading in Governance for the hand-over of project systems from Architecture and Assurance team to Cyber Prevent and Defense team
    Developing and implement User Access Governance and user Review process for all MPA Technology Systems

    Key Role Responsibilities
    Impact on the business

    Coordinate delivery and assessment of cybersecurity baselines (CSBs) across all MPA relevant business areas and processes
    Design and efficiently implement Cyber Security controls and requirements across MPA environments
    Ensure all M-Pesa and third-party systems’ products, services and projects are compliant with the MPA minimum security requirements and Cyber Security Baselines (CSBs)
    Management of the Policies guiding vulnerability scanning, patching, and penetration tests
    Coordinate all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
    Perform risk assessments across Technology areas, provide risk reports (including risk management committee reports and audit committee reports) to management as and when requested

    Customers, supplier, and third parties

    Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
    Responsible for validation, timely completion, and accuracy of user access rights reviews
    Ensure proper implementation, projects, and change management Governance processes compliance for Technology systems

    Leadership, Planning and Human Resource Management

    Manage the Cybersecurity subordinate resources (FTEs and contractors) for their tasks/job descriptions effective implementations
    Skills development within the Cybersecurity department
    Performance Management of the Cybersecurity team
    Develop, Implement and create awareness for Cyber Security Policies and requirements on Technology security methods and technologies
    Implement and measure compliance with the MPA cyber code across all users
    Provide regular and accurate management reporting on Cybersecurity service performance
    Build and manage relationships with key stakeholders to disseminate information and drive mitigating actions.

    Innovation and change

    Continually assess and review security policies and controls, to support business requirements and changing security landscapes
    Drive continuous improvement through simplification of key cybersecurity processes

    Communication

    Make recommendations for Cybersecurity Service Improvement Plans and ensure actions are followed through to completion in a timely manner
    Perform information security awareness and training to all MPA users and third-party vendors, and monitor the effectiveness of the awareness and training.

    Qualifications
    Apply if you have:

    Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
    At least 3+ years of hands-on experience in IT Risk or Cybersecurity Governance, Compliance Processes / IT Audit
    At least 3+ years of hands-on experience in leading the implementation of Group-wide Cyber Security Compliance requirements
    At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH/CRISC.
    At least 3+ years of proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.)
    Proven experience with GDPR, Financial guidelines on Cyber Security amongst others is A MUST.

    We are happy if you have:

    At least 5+ years of hands-on experience in managing Cyber Security GRC operations.
    Proven experience in supervising, leading, or coordinating teams and managing stakeholders.
    Proven experience with Cyber Security Technologies.
    Expert-level analytical and problem-solving skills are required.
    Good report writing and communication skills.
    Analytical Thinking. Customer-focused.

    What you can expect from us:

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Note to Applicants

    As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.
    An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
    Scanned copy of certificate of good conduct from the CID (Less than 1-year-old) – Applicable to Kenyans Only
    Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
    Scanned copy of University Certificate
    Scanned copy of your National ID / Passport-Legal Form of Identification

    Apply via :

    safaricom.taleo.net

  • CVM Engineer 

Safety Specialist -Fibre Operations 

Safety Manager (Technology Division) 

Senior Manager; Finance Business Partner 

ICT Solutions Delivery Lead 

Analyst; Anti Money Laundering Office (AML)

    CVM Engineer Safety Specialist -Fibre Operations Safety Manager (Technology Division) Senior Manager; Finance Business Partner ICT Solutions Delivery Lead Analyst; Anti Money Laundering Office (AML)

    DESCRIPTION
    We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
     Brief Description
    Reporting to the CVM Tech Lead, the position holder will design, build and support the CVM platform. This role will be responsible for technical delivery of campaigns that drive customer engagement and retention on the CVM platform.
    Key Responsibilities

    Work with commercial teams to define requirements for CVM campaigns and translate them into a technical solution.
    Support CVM Application. Configure integration with external API through REST, SOAP, Kafka.
    Develop CVM data mart. Build ETL jobs to extract and load data into CVM Data mart.
    Develop analytics around CVM Campaigns.
    Prepare SIT test cases based on the campaign design requirements.
    Setup of operational procedures to support live operations.
    Improve operations by conducting systems analysis; recommending changes in policies and procedures
    Monitoring of applications, system performance, logs

    QUALIFICATIONS

    BS or MS in computer science or equivalent practical experience
    At least 2-3 years of coding experience.
    Experience in at least 1 programming language. Java, C#, Python, Spring Boot.
    Experience with SQL databases, such as Oracle, MySQL, Postgres.

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Engineer Planning and Design – Datacenter & Campus Networks 

Strategic Pricing Lead

    Engineer Planning and Design – Datacenter & Campus Networks Strategic Pricing Lead

    Description
    We are pleased to announce the vacancy for Engineer Planning and Design – Datacenter & Campus Networks within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to Senior Manager – Transport IP Planning & Design, Datacenter & Campus Networks, Planning and Design team is   responsible for deploying; The Data Centre & Campus Networks, The LAN, WLAN and WAN  projects/solutions, Inter/Intra Telco  and IT  Data center connectivity Inter Office voice and video Communications, Office Automation, Customer Care and Retail Shops connectivity to Centralized resources. Cooperate Internet Edge and DMZ Connectivity, Firewall and Access Control, Cloud Systems and  Delivery of customer solutions, along with corresponding documentation, and provision and development of the technical design for handover to support team.
    Job Responsibilities

    Planning, design and optimization of the IT Data Centre Networks & Campus infrastructure to support Safaricom requirements needs for Office Automation, Retail Shops and Care Centers connectivity and the Telecommunications Elements connectivity:
    Planning and Design of Datacenter & Campus Networks Solution to meet current as well as long term requirements
    Compilation of Datacenter & Campus Networks topologies, Network Diagrams, schematics and floor layout plans
    Plan and Oversee resources to conduct surveys and implementation plans that ensures timely implementation as per the project timelines
    Planning and Implementation of Datacenter Network infrastructure security tools to enforce security policies.
    Budget estimation to meet Business requirements Capex budget justifications
    Review of BOQs against the designs for the Datacenter and Campus Networks solutions
    Monitoring capacity threshold to ensure proactive upgrades are done to meet growing needs
    Reliability of planned design to achieve accurate, timely and economical delivery
    Liaison with  implementation and support teams to ensure rollout follows the design and meets both the business and engineering specifications
    Definition of network  KPIs , SLAs and acceptance procedures for new Services and management of service Transition to Support teams
    Ensuring (overall ownership) of accurate, up-to date database documentation on Datacenter and Campus Networks planning, design, implementation and  capacity planning,
    Keeping accurate current infrastructure database for static and dynamic capacities
    Adhere to the existing processes in work flow management.
    Scheduled periodical audit function of on-ground data against database
    Process review and recommendation on process improvement
    Learn/research on new technologies/practices in the Datacenter and Campus Networks domain
    Evaluate Reliability and cost effectiveness of trials introduced in the network and their ability to keep up with emerging technologies.
    Running of trials/POCs and subsequent recommendations for approval
    Development of design principles to guide future deployment
    Task scheduling and objective settings for self
    Managing Datacenter & Campus Networks resources
    Making Critical planning, design and optimization decisions

    Qualifications
    Must have technical / professional qualifications:

    Degree in Electrical, Electronics, Telecommunication Engineering, IT Computer Science or a  closely  related  numerate  discipline
    Above 5 years’ experience  in a busy IT or Telecommunications environment –Involved in Strategy Modeling, Planning, Design and Optimization of Datacenter and Campus Networks
    In-depth understanding of Cisco Nexus NXOS Datacenter Networks Gear
    Router, Switches and NG firewall configuration (Cisco and Huawei)
    Mastery of IPSec Configuration and Troubleshooting Skills
    Network design and implementation experience, including working knowledge of IP addressing, TCP/IP Protocols, LAN and WAN configurations
    Knowledge in Cisco Unified Collaboration systems for Voice and Video Communications.
    Minimum CCNP or HCNP Network Certifications in any line (RS, Security, Wireless, Voice)

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    Use the link(s) below to apply on company website.  

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  • Technical Lead 

DevSecOps Practise Area Lead 

Technical Lead – Digital Channel Analytics, Digital Identity and Security

    Technical Lead DevSecOps Practise Area Lead Technical Lead – Digital Channel Analytics, Digital Identity and Security

    DESCRIPTION
    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
    Detailed Description
    Reporting to the Software Engineering Lead, the role holder will provide technical leadership and solution architecture for projects involving automate customer services or other communication processes on the digital channels. Provide technical leadership in architecture and providing oversight on implementation; designing programs that use artificial intelligence to communicate with humans via text or audio. Provide leadership in evaluation, recommendation and documentation of current and proposed changes to system and application processes pertaining to the current chatbot platform. Guide in evaluation and submission of proposals for new technologies, architecture and platforms that will help elevate the delivery and functioning of the business features.
    The lead will review, propose, document and publish design and coding standards and development processes to ensure high quality of delivery of chatbot application software. Also guide the team in the evaluation of projects / feature scope, effort estimation and communicate risks; outward and upward communication to ensure constant alignment and transparency in collaboration with other functional leaders in the organization. Conduct technical reviews and simplifying code when needed. Guide on technical product release management. Coordinate technical releases from various teams for features that are hosted on same platforms (Chat bot Apps). Guide the organization develop bot strategy and implement bots in their business and customer operations. The lead is responsible to provide guidance in usage established AI platforms such as IBM Watson, Amazon Lex, Microsoft Azure Cognitive Services (among others), languages and frameworks for building company chat bots. Build developer collaboration framework within the organization providing governance on collaboration and technical product delivery, covering.
    Roles and Responsibilities

    Regular team and one-on-one engagements
    Build the technical digital skillset according to the fit for future program
    Team technical leadership and performance management
    Provide technical leadership in architecture and providing oversight on implementation; designing programs that use artificial intelligence to communicate with humans via text or audio.
    Provide leadership in evaluation, recommendation and documentation of current and proposed changes to system and application processes pertaining to the current chatbot platform. Guide in evaluation and submission of proposals for new technologies, architecture and platforms that will help elevate the delivery and functioning of the business features.
    Lead will review, propose, document and publish design and coding standards and development processes to ensure high quality of delivery of chatbot application software.
    Lead will also guide the team in the evaluation of projects / feature scope, effort estimation and communicate risks; outward and upward communication to ensure constant alignment and transparency in collaboration with other functional leaders in the organization.
    Guide the organization develop bot strategy and implement bots in their business and customer operations. The lead is responsible to provide guidance in usage established AI platforms such as IBM Watson, Amazon Lex, Microsoft Azure Cognitive Services (among others), languages and frameworks for building company chat bots.
    Build chatbot developer collaboration framework within the organization providing governance on collaboration and technical product delivery, covering shared code bases, shared tools, shared languages, frameworks and documentation.
    Responsible for chatbot architecture  evolution
    Technical lead in delivery of smart AI enabled chatbots in the organisation.
    Responsible for evolving to a micro-services architecture for all digital solutions and evolving to modern architectures and frameworks for chatbot applications.
    Responsible for driving the DevOps culture within the chatbot engineering team.
    Responsible for giving technical leadership in CI/CD pipeline automation for chatbot engineering.
    Responsible for driving the Agile culture within chatbot engineering team.
    Responsible for coaching all IT members on agile and ensure all digital products are delivered using  agile methodology
    E2E accountability for systems support including and not limited to MTTR, SLA, individual and global incidents
    E2E accountability for building automated monitoring for all digital channels
    E2E accountability for building proactive controls based on machine learning and similar techniques
    Accountable for all developed chatbots in the organisation.

    QUALIFICATIONS

    Strong knowledge of software architecture
    Bachelor’s or master’s degree in Computer Science or a related field
    Listening first skills demonstrated in chatbot development for smart conversational chat bots. Experience Integrating conversational AI solution into existing platform API’s.
    5-8+ years of working experience in application and software development, working in chatbot development environment.
    Proficiency in a modern coding language such as: Java, C#, Python, JavaScript etc.
    Deep back-end development skills with proficiency in modern coding languages such as: Java, C#, Python, JavaScript etc.
    Understanding of front-end web development principles and technologies (HTML/CSS)
    Experience with ML / AI Technologies – a deep understanding of how AI, Machine Learning, and Natural Language Processing works. TensorFlow, PyTorch or similar machine learning frameworks
    Machine Learning and data analysis skills. Capability to apply machine learning automated analytical model building that helps the machine to identify patterns and make informed decisions based on that data.
    Experience with chatbot platforms, such as Google Dialogflow, IBM Watson Assistant, Amazon Lex, Microsoft Azure Cognitive Services or NLP technologies
    Proven development experience on Google Cloud, Azure Cloud and/or IBM Cloud etc.
    Experience in concept of Anomaly Detection and Text to Speech or vice versa.
    Applied knowledge in Data Mining / Automated Knowledge Acquisition, Representation and Reasoning
    Mobile and chat messaging apps integration experience such as Facebook Messenger, Telegram, and Skype.
    Effective communication skills e.g. fluent soft skills. Strong communication skills; the ability to convey complex technical details to all audiences
    Triggers and requirement analysis.
    Intent design, Entity development and Intent-Entity Modelling skills
    Ability to learn quickly
    Familiarity with CI/CD solutions and DevOps principles
    Development experience in agile teams, with strong product development and collaboration skills.
    Java Development Certifications (preferred)
    Must be have experience in developing and implementing algorithms.
    You can create compelling and articulate arguments to Senior Leadership when presenting or negotiating on projects
    Develop an enterprise wide technical strategy to effectively adopt technologies related to Natural Language understanding, Chatbots, Smart digital assistants, Machine learning and Deep Neural.

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    Use the link(s) below to apply on company website.  

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  • DigiFarm – Online Sales Accelerator – Contractor

    DigiFarm – Online Sales Accelerator – Contractor

    Detailed Role Description
    Reporting to the Account Accelerator the position holder is to acquire, manage and support online customers, with an objective of growing customers on the DigiFarm market place platform that will lead to demand generation & fulfillment, increase product penetration, offer first line support and meet overall NPS target.
    Job Responsibilities
    Revenue

    Generate, qualify and convert leads to closed sales on the DigiFarm market place platform
    Drive ARPA growth on all acquired accounts through demand generation.
    Identify opportunities for cross-selling and upselling to promote an upward trend of demand generation in the accounts under management and assign identified leads
    Contact all existing customers within the TML (target market list) to generate demand season on season
    Generate new leads and referrals through ongoing initiatives. Escalate all leads requiring visits to the respective territory manager
    Educate customers DigiFarm services while delivering high quality service to our customers

    Retention

    Proactively contact the customers to ensure strong relationship as the first contact for the customer on all issues.
    Track the demand generated per season as well as the baseline revenue of each account and ensure revenue retention & growth
    Develop, update and maintain an updated database of the Decision Making Unit (DMU) and complete profile of each individual account within the allocated target market list.
    Keep the customer informed on the entire Customer Journey and processes associated with it (on-boarding process, demand generation process, demand fulfillment process etc.)
    Knowledge about competitors activities, market trends and competitor market share within your target market list
    Timely submission of recurring incidences per account or per escalation type
    Track and report on all churn attempts, clearly indicating reasons for churn and associated  effort to abate churn including success rate

    NPS

    Ensure achievement of set NPS targets
    Maintaining strong and deep relationships with accounts under management
    Following through on all issues to ensure closure
    Maintaining communication with the customer throughout the customer journey

    Reporting

    Maintain 100% accuracy on reporting on daily customers activities
    Timely submission of reports such as total customers contacted, leads/referrals generated, Customers feedback, and profiling reports
    Maintain an accurate contacts database for  regular  & key contacts and information for accounts under management in liaison with the RM
    Flag any recurring incidences per account or per escalation type, and send to direct manager
    Prepare a daily report on all incidents reported, escalations and churn alerts 

    Job Description

    Degree from a recognized university; diploma holders with substantial customer care and an excellent performance track record will be considered;
    At least 1-2 years working experience in a customer service environment, or the ability to demonstrate the skills required for the effective supervision of a team-having worked in a DigiFarm or similar environment will be an added advantage;
    Excellent knowledge of DigiFarm products and services;
    Excellent knowledge of DigiFarm processes, policies and procedures;
    Demonstrable good written and verbal communication skills;
    Excellent ‘people skills’ for building relationships with colleagues at all levels;
    Positive, Proactive, confident, energetic and able to work under pressure
    Demonstrated demand generation with fulfillment through stakeholders
    Strong sales acumen with proven track record of online sales.

    Apply via :

    safaricom.taleo.net

  • Engineer – Automation Testing

    Engineer – Automation Testing

    DESCRIPTION
    We are pleased to announce the following Position in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below. 
    Role Description
    Reporting to the QA- Functional test lead, the position holder will execute Software functional testing and ensure solutions delivered to the customers meet the desired user specifications; ensuring all bugs are identified and resolved before product launch leading to zero revenue losses and customer impact. He / she will also be responsible for executing the test strategy; plan, monitor and control the testing activities, with an emphasis on validating solution / product readiness for production.
    Responsibilities

    Accountable for end to end system testing and user acceptance testing, end to end reporting & analysis on test progress, testing process and tracking of bugs to resolutions and stakeholder management, ensuring product testing is executed within the planned timelines
    Adopt creativity to achieve higher levels of competency and efficiency through adoption of fit for future technologies.
    Creatively try to break our applications, via hands-on and scripted testing, before our customer(s) encounter the bugs
    Implement software testing automation framework
    Responsible for end to end management of large test teams and ensuring the testers execute within planned timelines and scope for the projects
    Define suitable metrics for measuring test progress and evaluation of the quality of the testing process and products
    Accountable for setting up quality gates and ensuring that a product is comprehensively checked and passed through all the gates before acceptance testing
    Accountability in test data management including building of tools to manage the test resources and build a process around the management of test resources
    Accountable for validation of quality of all releases and fully accountable for product readiness to production
    Undertake programs to increase the quality of delivery and ensure zero defect leakage to production

    QUALIFICATIONS

    Bachelor’s degree preferably in IT related Field
    3 years + experience in software development or Testing Automation in a busy IT environment
    Strong understanding of the software Testing Life cycle (STLC)
    Excellent software development skills coupled with programming experience in Java, Python, JavaScript etc
    Experience of Test-driven Development approaches such as ATDD and BDD
    Experience in functional/Automation testing and use of test management tools (Micro-Focus ALM/Octane)
    Experience in Unix/Linux Operating System
    Experience in test design techniques (black box and white box)
    Strong risk identification and mitigation planning skills
    Solid understanding of enterprise APIs, Mobile and Web application architectures
    Familiarity with Agile software development methodologies
    Strong knowledge of continuous integration and delivery systems (CI/CD) such as Jenkins /drone/CycleCI
    Experience with at least one test automation tool such as Selenium, Appium, Robot Framework, Pytest
    ISTQB Certification is a plus

    Apply via :

    safaricom.taleo.net

  • Lead SDET-Channels & Core IT

    Lead SDET-Channels & Core IT

    Department Description
    We are pleased to announce the following vacancy in the DIT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Brief Description
    Reporting to the Quality Engineering Lead the position holder will be responsible for standardizing the quality engineering practices across all quality engineering chapters in channels & core IT domains.
    Detailed Description

    Responsible for defining and driving the software quality strategy and roadmap in functional/non-functional and automation within all quality chapters under channels & core IT
    Responsible for providing direction to the QE engineers and chapters to ensure the activities of the team are aligned with all stakeholders
    Responsible for setting up quality gates and criteria for all testing activities within channels and core IT and ensuring adherence to these gates
    Responsible for performing and providing guidance and mentoring on Blackbox & white box testing using best in class procedures and technologies
    Responsible for updating and maintaining the test regression suites for Core IT systems, ensuring over 80% automation to reduce testing man hours and reducing testing times

    QUALIFICATIONS
    Job Requirements

    Bachelor of Science Computer Science, Computer Engineering or Software Development or related subject.
    Must have ISTQB Certification (Test Manager certification, Advanced test automation certification or performance testing certification)
    5 years + experience in software testing in a busy IT environment
    Strong understanding of the software Testing Life cycle
    Experience in managing large test teams
    Ability to effectively manage competing resources and priorities
    Experience and vast knowledge in Test Driven Development approaches
    Must have experience in CI/CD tools such as Jenkins/Drone/Travis/GitlabCi
    Experienced in at least one mainstream programming language (Java, Python, JavaScript) with a bias towards Java
    Strong risk identification and mitigation planning skills
    Experience in Micro services and containerization platforms
    Experience in Test automation tools and techniques such as Selenium, TestNG, cucumber, Appium etc.
    Experience in performance engineering and tools such as JMeter, Locust.io, HP Load runner

    Apply via :

    safaricom.taleo.net

  • Senior Manager – Credit and Savings

    Senior Manager – Credit and Savings

    DESCRIPTION
     
    We are pleased to announce the vacancy for Senior Manager – Credit and Savings within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Detailed Description
    Reporting to Head of Department – M-PESA New Business Ventures, the role is a strategic business arm of M-PESA that will focus on developing digital financial services with the view of fostering a saving culture, empowering and improving the financial health of M-PESA customers while ensuring M-PESA remains the Strategic Partner of choice for financial services.
    The role holder will be responsible for delivering word class customer centric credit and saving products and driving an accelerated growth agenda, from ideation to development to delivery of ongoing management of products, platforms and services. The role holder must quickly be viewed as a leader in the space; someone who can identify and deliver against future customer needs, someone who can work with and provide guidance to partners and act on guidance from them, someone who can layout a roadmap for the future.
     Job Responsibilities

    Champion Financial empowerment through developing relevant credit and savings products to M-PESA customers and businesses.
    Be a true strategist, develop hypotheses, conduct complex quantitative and qualitative analyses, execute consumer research, develop and own strategic recommendations for the direction of portfolio.
    Be a leader and drive the long-term and short-term agenda for credit and saving products and platforms.
    Work to ideate, design, guide development, implementation and management of new features and capabilities for Credit, savings and credit platforms.
    Work very closely with big data teams to develop the various credit scorecards and product credit strategies for the various use cases and customer segments.
    Work closely with Finance credit team on credit portfolio management for internal products.
    Engage in active discussion and debate about the right investment levels to drive revenues, how capabilities integrate and should be messaged, how service level targets and aspirations are being met and improved.
    Work in partnership with key strategic partners across all business pillars including Payments, Retail, Sector based (e.g. Health and Agriculture) etc. to drive strategic partnerships around different business areas.
    Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in Digital Financial Services.
    To develop new Business Models around Financial services that will ensure that Safaricom keeps its strategic focus of financial inclusion.
    Work in partnership with Financial Services institutions including Banks, SACCOs, Insurance, Investments, MFIs, Pension Schemes, and Fund Managers
    Fiscal Market Disruption – Engage with relevant bodies towards participation in the new business regulatory environment.
    Key Project and Strategy execution/delivery in driving overall Financial Services objectives.
    To manage and cultivate strategic partnerships that are key to development and growth of Financial Services and ensure that they provide benefit to Financial Services products and services.
    Ensure the company has an effective framework for creating and maintaining strategic business partner relationships.
    Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact
    Target, prospect, develop and strengthen partnerships with other organizations that enable to scale financial services business
    Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
    Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
    Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
    Conceptualize new strategic initiatives that could be built around or benefit from the other partnerships.
    Suggest and develop processes and services to improve operational efficiency between the partners
    Engage with key influencers and decision makers across different teams to accomplish the partnership goals.
    Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
    Ensure continuous growth and development for members of the team, with the goal of ensuring that Safaricom is bringing the best and brightest talent and solutions to drive our business and add value to our customers

    QUALIFICATIONS
    Job Requirements

    Bachelor’s degree in a business related field from a recognized university
    A Masters degree will be an added advantage
    12+ years of experience, including 8+ years of experience in, banking, product management, handling partnerships, business development and strategy formulation in a digital environment
    The ability to translate analytics, research, client/consumer needs into actionable plans and deliverables.
    Track record of innovation and development of new products and services
    Ability to work with multiple stakeholders and create project teams to assist in execution and implementation of new products or services

    Apply via :

    safaricom.taleo.net

  • Senior Officer; Fraud Detection & Analytics – (21000186) 

Principal Officer; Fraud Detection & Analytics

    Senior Officer; Fraud Detection & Analytics – (21000186) Principal Officer; Fraud Detection & Analytics

    DESCRIPTION
    We are pleased to announce the following vacancy in the Ethics & Compliance Department within the Corporate Security Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
    Reporting to the Senior Manager; Fraud Detection, Ethics & Compliance, the successful candidate will provide support on Fraud Detection initiatives through proactive and accurate analytics and undertake monitoring activities to achieve fraud performance KPIs and drive improved customer experience.
    Key Responsibilities:

    Monitor unusual data patterns and derive insights that may indicate fraud/ unethical conduct, spot suspicious trends, and potential fraud risks.
    Support in development, validation, measurement and optimization of fraud detection rules and models to meet performance KPIs of fraud controls.
    Develop and maintain dashboard for fraud demand insights.
    Participate and support fraud demand reduction initiatives.
    Participate in resolution of Fraud related escalations from internal and external stakeholders.
    Active participation in all fraud monitoring initiatives.

    QUALIFICATIONS

    A graduate with a degree in Business, IT, or Engineering.
    Professional certification in IT or Data Analytics.
    At least 3 years’ experience in generating insights from large datasets.
    Experience in use of data analysis tools
    At least 3 years proven experience in a telecommunications environment.
    Highly developed interpersonal and communication skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Database Administrator

    Database Administrator

    Description
    We are pleased to announce the following vacancy in the Infrastructure and Cloud Solutions, Digital IT department within the Technology Division.
    In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Manager – Database Administration, the position holder will be responsible for Administration, Performance tuning, Capacity planning, management and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems that include DBs for Oracle e-Business Suite (ERP), Business Intelligence (BI) Systems, CRM, Fraud Management, Revenue Assurance, POS, E-Commerce and all other IT database systems. The databases span from Oracle, MySQL, Microsoft SQL, PostgreSQL, Cassandra and Hadoop related database platforms.
    Job Responsibilities

    Database administration and support lifecycle including backup/recovery automation/and maintenance.
    Supporting the development, system test, user acceptance, training, and production database environments.
    Ensure 99.99% availability maintained for all critical databases; 
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 95% of tickets raised are responded to within the 1st hour of incident reporting.
    Ensure 90% of tickets closure is maintained; 
    Identify and implementing Best Practices for Database Administration Liaise with vendor’s i.e. Cisco as 3rd level escalations.
    Design BCP and HA solutions for critical systems in order to achieve zero downtime during maintenance and failures; 
    Assist Infrastructure, Enterprise Business Unit (EBU) teams and other Technology teams with hardware and support requirements for database administration; 
    Ensure Conformance to security standards for databases and data integrity; 
    Develop retention policies and architecture for all systems, whilst maintaining BCP; 
    Ensure regular reviews on ILM policies conducted; 
    Ensure dimensioning of systems is done periodically based on demand experienced and projected; 
    Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance. 

    Qualifications

    Degree in Computer Science or Technical Related Field; 
    With at least 4 years’ hands on Experience in Managing large databases; 
    Experience in Nosql databases, Mysql and other OpenSource databases platforms 
    Experience in Oracle RAC, Dataguard, RMAN and Engineered systems.
    Experience in Linux/Unix Operating system.
    Database Systems Administration Techniques – understanding of DB Performance tuning on various Operating Systems, good troubleshooting skills, Database Migration and ILM techniques
    Attention to details and analytical thinking.
    Certifications –OCP, OCE; EXADATA Administration; MSSQL Server Administration; Hadoop Administration; Linux/ UNIX certification

    Apply via :

    safaricom.taleo.net