Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

ERP Support Manager – (21000479) Engineer – VAS System Planning & Evolution – (21000478)

DESCRIPTION
We are pleased to announce the vacancy for ERP Support Manager within Digital IT. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager – Corporate Centre IT Lead, the role holder highly technical person with strong analytical skills possesses strong interpersonal skills, ability to influence others, self-motivated and committed to results. In addition, this role requires excellent project planning/management skills, creativity, the ability to think strategically and able to manage a team to get results. Lead a team of Senior Support Analysts handling ERP and related systems in the landscape.
Roles and Responsibilities

Building processes and facilitating resolution of operational issues that may impede growth.
Proactively analyze performance data to identify immediate and long-term improvement opportunities
Participate in the design and high-level modeling of Enterprise systems
Manage problem and incident resolutions in liaison with technical and operations departments
Research on new trends on systems and advice the business on the best fit models
Inspire, up skill and grow junior analysts in the team
Provide the enterprise with the data management and analytics solutions for making good decisions and expanding their own analysis capacity.
Advice Management on resourcing needs, work structure and best fit for support
Work collaboratively with users in relevant business units to understand and define relevant reports and dashboards.
Define user objectives and goals and design and lead program strategy based on nature of data, processes and needs.
Liaise with all business support units including, third party developers and Core networks design and Support teams to support the growth and sustainability
Monitor, track and understand industry trends and the factors that drive them.
Provide benchmarking and other comparative analyses of similar companies utilizing data mining tools and other data technology tools
Respond to end user queries and request for support.
Troubleshoot technical and non-technical challenges
Manage system capacity and anticipate user demands on resources
Work closely with the third-party development teams to ensure that the requirements as documented are clearly understood and consult with the developer’s teams to validate design assumptions.
Ensure that recommended solutions are not sub-optimal, but fit within the overall information management structure of the enterprise
Draw up operational Level Agreements with the development teams to ensure deployed systems are working systems and service levels are maintained
Manage interfaces to all other enterprise systems

QUALIFICATIONS

A degree in IT, Mathematics or Engineering (Telecommunications or Electrical & Electronic)
Intermediate Unix Certification required
Intermediate training on networking and security standards e.g. CCNA or its Equivalent
Proficiency in programming languages including MSSQL, PL/SQL and Perl
Intermediate training on Database Administration essential (Preferably Oracle and MS SQL)
Minimum of 5 years’ experience with system analysis, data analysis, ERP systems, relational database, data warehouse, and OLAP and programming preferable in PLSQL, Perl and MSSQL.
Experience with LAN/WAN Support including Satellite and fiber communication
Knowledge of Mobile Network core network systems, Short Message Service Center (SMSC), routing, Mediation and Intelligent Networks is an added advantage

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Use the link(s) below to apply on company website.

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October 28, 2024
Specialist – Enterprise Services Support Engineer

DESCRIPTION
We are pleased to announce the vacancy for Specialist – Enterprise Services Support Engineer within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Manager – Enterprise Customer Support – the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for global enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
Roles and Responsibilities

Handle escalations from Safaricom Enterprise Platinum customers, its partners and Safaricom special projects;
Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability;
Oversee fixed data partner engineers support and effectively liaise with internal subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues;
Perform capacity monitoring and reporting on individual client circuits as well as network resources;
Perform scheduled preventive maintenance for proactive support for global customers;
Perform root cause analysis on issues to avoid recurrence;
Escalate and follow up issues with NOC and relevant backend teams;
Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
Ensure all customer solutions are documented;
Ensure all running configurations are backed up; Ensure all Preventive and restorative procedures are documented and adhered to.
Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements;
Employ Data science analytics tools to simplify and Analyze Enterprise Edge IP network logs to resolve and report running faults before they become service affecting.
Lead Digital Empowerment of Customer facing teams to improve customer SLA and significantly reduce BAU escalations to Backend Infrastructure team.
Lead agile collaboration activities with digital NOC team and participate in End to End EBU automation project squad.
Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.
Be a custodian of network documentation and improvements of the versions.
Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.
Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.
Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams
Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines.
Track QOS affecting parameters e.g. utilization and latencies on the last mile network serving enterprise customers and ensure proactive resolutions.
Hold regular service review meetings liaising with EBU account management teams with enterprise customers as per portfolio
Work closely with the customer experience teams to drive NPS

QUALIFICATIONS
Job Requirements

Degree in Telecoms, Engineering, IT, Physics or Math or any other relevant qualification.
Minimum 3 years’ Experience in a busy ISP/Telco in managing large IP & Transport networks.
Must have Network Connectivity Certifications on professional level. i.e. CCIP, CCNP, CCVP, CCSP HCNP, HCIP, CWNP and above.
Strong understanding of emerging digital technologies: SDWAN, IoT, Managed Security Services (Cisco ASA/Fortinet/Cyberoam/SOPHOS), AWS, Microsoft Azure, VMware, IoT, Telematics, RPA. Certifications and practical hands-on experience on the same is an added advantage.
Basic knowledge in Python, Java, Kubernetes. Certification on the same is an added advantage
CISA, CISM, CEH certifications are an added advantage
Strong knowledge of microwave and fiber transmission and access technologies i.e. TDM,SDH plus experience with vendors like Rad
Ability to manage/troubleshoot a large Service provider Transmission& IP network
Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services.
Knowledge in ISP services; DNS, SMTP, POP3, RADIUS/PPPoE, Web Hosting,

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safaricom.taleo.net

October 28, 2024
Senior Service Delivery Governance officer

Brief Description
Reporting to the Manager – Operational Excellence, the position holder will be responsible for governing service delivery across the technology division. This ensures that technology division provides quality service to both internal and external customers.
Key Responsibilities

Engage the respective service owners to ensure excellence in operations and service delivery.
Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.
Ensure information is collected from the correct data sources.
Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management
Review and automate reports/dashboards through own initiative or based on user requirements.
Interact with service owners on initiatives for continuous service improvement.
Document the Operational Excellence work instructions, policy and processes.
Design report layouts to achieve simplicity and visualization for the captured requirements.
Ensure that proper OLA’s exist between the various technology teams and ensure that the same are tracked.
Ensure that customer SLA’s exist and are kept up to date.
Ensure proper SLA’s are configured on the service management suite.
Report to the various internal customers on technology service delivery.
Conduct customer satisfaction surveys for the internal customers.

QUALIFICATIONS

Degree in IT or Computer Science or Telecommunications or Technical Related Field;
With at least 2-3 years’ experience in IT or GSM related role
Experience in Data Analytics
Experience in SQL, Python scripting and Power BI
Experience in Process Governance especially using ITIL Framework.
Agile and Scrum certified
Attention to details and analytical thinking.
Excellent communication, presentation and interpersonal skills
Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.

Apply via :

safaricom.taleo.net

October 28, 2024
Technical lead – CRM Engineering Software Developer

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to Tech Lead Integration & Contact center planning, the position holder will develop, offer technical leadership and delivery for all Siebel CRM application deliveries done via the various sections within the organization via agile methodology.
Key Responsibilities:

Responsible and accountable for strategy execution, all configurations and development within customer systems domain
Ensure all projects assigned are delivered effectively and efficiently
Work with other departments within the company to identify requirements and develop solutions (database design, workflows, integration touchpoints and user/data interfaces)
Lead the team in optimal resource scheduling and allocation for delivery.
Ensuring the CRM engineering team is well resourced and productively delivers on their mission through frequent Mentoring, by offering guidance and planning training needs for the team.
Research and development: – Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.
Ensures the effectiveness of overall systems performance for all new deliveries.
Conduct business user requirements analysis and specification.
Ensure all projects assigned are delivered effectively and efficiently.
Ensure all delivered products are well documented and following the DevOps cycle.
Ensure all projects are delivered using agile methodologies
Performs data modeling to analyze and specify data structures within an application system.
Support new and existing application development by creating modifications and enhancements for Oracle Siebel & Contact Center applications and perform high level system design.
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components.
Perform data modeling to analyze and specify data structures within an application system.
Designing and implementing highly scalable and available systems.
Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications
Work directly with the IT support personnel and teams to resolve issues identified and escalated post project implementation.
Ensure there is proper sizing and dimensioning of the CRM platform for all squad deliveries.
Formalize test plans and implements troubleshooting procedures.
Implement automated monitoring of assigned systems to enable pro-active responses to incidents.
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications
Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.

QUALIFICATIONS

University Degree in computer science or engineering
5+ years in software development/Support in a Telco industry with 2+ years in team leadership position
3+ years’ experience in Planning/Development in Oracle Siebel CRM
3+ Years’ experience in supporting/Implementing contact center systems
3+ Years’ experience in systems integration with industry middleware applications.
At least 2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage
Certification and experience in working with cloud platforms is an added advantage.
Experience with Scrum and other Agile processes
Experience in Business Systems modeling and data retrieval
Unix/Linux technical skills with working experience in scripting in Linux/Unix.
Working knowledge of Jira, Git/SVN, Jenkins
Experience in the design and implementation of low-latency, high-availability, and performant systems.
Great communication and interpersonal skills
Attention to detail.
Good analytical and presentation Skills.

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Use the link(s) below to apply on company website.

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October 28, 2024
Project Manager IOT DevOps Engineer Retail Technical Lead Regional Sales Operations (RSO) Technical Lead

DESCRIPTION
We are pleased to announce the following Project Manager Opportunity in Project Management Chapter within the Digital IT & Networks Departments. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Program Manager, the position holder will provide project support in the management and execution of projects. They will coordinate and manage assigned Projects to ensure implementation within agreed timelines, budget and processes.
Detailed Description
Project Planning

Determine project goals and or product or service deliverables to meet stakeholder expectations.
Identify performance criteria
Determine the key resource requirements to support planning and decision-making.
Define appropriate estimate project schedule to support decision-making.
Produce formal document to obtain an approval decision from the stakeholders.
Refine project requirements, assumptions and constraints
Develop the resource management plan
Refine project estimates in order to determine and define project baseline, schedule.
Establish project controls by defining the required correct processes, measures, and controls to manage project change, communications, procurement, risk, quality, and human resources to facilitate project executing and controlling processes, and to ensure compliance with generally accepted industry standards.
Develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes.
Obtain project plan approval by reviewing the plan with the key stakeholder and other required stakeholders to confirm project baselines prior to proceeding with project executing processes;

Project Execution

Commit project resources in to ensure that all activities are performed.
Develop project plan in accordance to the scope and committed resources
Manage project progress by ensuring that activities are executed as planned in order to achieve the project objectives.
Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to stakeholders.
Implement quality assurance procedures by performing project control activities to meet project objectives;

Project Control

Measure project performance.
Take timely corrective action by addressing the root causes in the problem areas in order to eliminate or minimize negative impact.
Evaluate the effectiveness of the corrective actions by measuring subsequent performance in order to determine the need further actions
Ensure compliance with the change management plan by monitoring response to change initiatives in order to manage scope.
Reassess project control plans by scheduling periodic reviews in order to ensure their effectiveness and currency.
Respond to risk event triggers in accordance with the risk management plan in order to properly manage project outcomes.
Monitor project activity by performing periodic inspections to ensure that authorized approaches and processes are followed or to identify the need for corrective action;

Projects Close Out

Obtain final acceptance of deliverables by obtaining formal approval from appropriate stakeholders to achieve closeout.
Document lessons learned by surveying project team members and other relevant stakeholders to use for the benefit of future projects.
Facilitate administrative and financial closure in accordance with the project plan in order to comply with organization and stakeholder requirements.
Preserve essential project records for future use to adhere to legal and other requirements.
Release project resources by following appropriate organizational procedures in order to optimize resource utilization.

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October 28, 2024
Business Intelligence (BI) Developer Fixed Planning and Optimization Engineer Senior Security Architect, Enterprise Managed Security Services Digital Engagement Officer Quality Assurance – Test Automation Engineer Solutions Architect Process Automation Engineer IPCC Planning Engineer

DESCRIPTION
We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Analytics System Support, the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of all the Safaricom Business Intelligence and analytics systems.
Job Responsibilities

Coding of all ETL and analytics processes used within the BI & Analytics systems;
Development of reliable data ingestion and preparation processes;
Planning and delivery of highly scalable distributed big data systems, using different open source technologies including but not limited to Hadoop;
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
Performs data modeling to analyze and specify data structures within an application system;
Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
Possession of DBA skills is a plus. Performing routine DBA tasks including operation, troubleshooting & performance tuning.
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business;
Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.

QUALIFICATIONS

Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field.
Advanced UNIX/LINUX, Python
Advanced ETL knowledge in Informatica, ODI, SSIS
Oracle certification in database administration or application development
Microsoft certification: MCSD/ MCDBA is an added advantage
MSc/MBA added advantage
Working with relational databases such as MySQL, MS SQL Server, Oracle,
Programming skills such as Java, C++.

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Use the link(s) below to apply on company website.

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October 28, 2024
Process Automation Engineer

DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
This is an exciting opportunity for an experienced Process Engineer to evolve and expand as part of center of excellence specific to Robotic Automation within Safaricom PLC. Project assignments will be diverse, vary in complexity, and span multiple business areas.
Key Responsibilities

Assess and prioritize business process for Automation implementation that increase efficiency, improve effectiveness and reduce operational risk
Lead or support process engineering and analysis efforts to design new and improved business processes that can be enabled by Intelligent Automation
Lead functional assessment of an organization to identify automation opportunities within a business area
Conduct readiness of process for Process automation with high level benefit Analysis
Conduct feasibility analysis, complexity analysis for evaluating suitability for the process
Continually enhance full delivery pipeline through automation, expanded yet increasingly efficient test coverage, ultimately optimizing time-to-market and quality
Act as a Solutions Engineer, bridging engineering teams with our architectural teams as we improve our enterprise Robotic Process Automation (RPA), task automation, and task workflow software
Provide accurate and insightful assessments of current process performance including risks with actions to mitigate and/ or eliminate
Create business case, staffing analysis and ROI analysis for the robotics automation
Be a conduit between Business and IT organization and work in an agile manner
Create and implement contingency plans and solutions for problems that arise
Coordinate and facilitate workshops with business to understand and create end to end process flows
Create communication and change management plans to prepare the business for the change
Oversee design reviews and frameworks.
Establish credibility and comfort with key stakeholders and customers by understanding business needs and clearly articulating vision, approach, assessment results and execution strategies
Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments

QUALIFICATIONS

BSc. Computer Science/Software Engineering/IT
Minimum of 5 years of experience in process design and translating process changes into a complete implementation strategy including aspects of change management and reinforcement
1+ of years of extensive experience in designing and implementing large scale process automation solutions using Robotics Process Automation, Workflow Automation Robotics Desktop Automation and/or other emerging automation technologies strongly preferred
UIPath experience is an advantage
Green belt Certified (Black Belt certification strongly preferred)
Proficient in developing cross organizational value streams, end to end workflows, scorecards and control mechanisms
Experience with continuous improvement methodologies such as Lean, Six Sigma, and Kaizen etc.
Experience in RPA process identification and implementation
Exposure to Machine learning and Smart Bots is an added advantage
Business analysis skill
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Detail oriented, with proven time management and organization skill
Experience in working in a dynamic Agile project delivery environment preferred
Experience using code versioning & collaboration tools such as Git/SVN
Strong knowledge & experience using (CI/CD) such as Jenkins /drone/CycleCI
Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL)

Apply via :

safaricom.taleo.net

October 28, 2024
Senior Manager; Sustainability & Partnerships

Description
We are pleased to announce the following vacancy in the Sustainable Business and Social Impact department of the Corporate Affairs division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Head of Department; Sustainable Business and Social Impact, the Senior Manager Sustainability and partnerships drives responsible, sustainable and purpose led business practices as well as thought leadership and develops strategies on Sustainability, SDGs, Shared Value, rights, Environment management and compliance. The role also oversees all the partnerships and ensures that Safaricom is represented locally, regionally and globally.
Job Responsibilities
Strategy Formulation & Implementation:

Develop the Sustainability and SDG Strategy for the company;
Lead, Drive and Oversee Environment Management and Regulatory Compliance;
Lead the strategic sustainability mapping process for divisions;
Research on new sustainability thinking to match to the business needs and ensure that Safaricom stays ahead of the curve;
Lead Integration of rights into sustainability and implementation of the rights framework;
Collaborate with senior managers and champions to manage sustainability plans and strategies, execution timelines and deliverables;
Ensure quarterly reporting on progress of implementation of agreed sustainability action plans.

Partnership Management

Development the partnership engagement framework for the team;
Creation of mutual partnerships to enhance our agenda locally, regionally and globally
Lead the strategic partnership mapping process for the team to ensure mutuality
Collaborate with the partners to ensure that the purpose agenda stays top of mind

Strategic Programs and Projects Management:

Develop and constantly evaluate progress and status of implementation of formulated sustainability business plans;
Oversee the formulation, implementation and review of Safaricom sustainability programme and projects including climate change, rights-based approaches, environment management and compliance;
Take leadership in any specially assigned projects/initiatives in relation to the team’s mandate and docket;
Quarterly meetings with the internal stakeholders to keep them abreast of Sustainability issues;
Quarterly workshops with external stakeholders to keep abreast of issues and dissemination of the same to internal customers;
Meetings with both internal and external customers to address docket wide issues and concerns;
On behalf of CEO oversee the development of the sustainable business report.

Business Intelligence & Thought Leadership:

Consistently monitor next frontier sustainability thinking, environment management and environment regulations of strategic interest and provide input on changes taking place in the industry;
Research on new areas in sustainability broadly that Safaricom can gain strategic advantage over its competitors;
Positioning of Safaricom’s sustainability portfolio locally and globally;
Contribution and participation in sustainability fora to shape thought leadership;
Identify key Sustainability, climate change and social policy issues to which Safaricom and its eco-system should subscribe/address
Seek intelligence on new strategies and regulations from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards.

People Management:

Management and Coordination of the section’s functions (Sustainability and rights, Environmental Compliance & regulatory monitoring, Environmental Management & ISO certification and carbon management)
Ensure that the team is exposed to trainings in the relevant skill area to enable them to discharge their duties adequately.
Ensure that the team works in harmony to deliver the section objectives
Oversee the attracting, recruiting, deployment and retention of “A” players for the unit;
Undertake all talent management activities and routines that ensure a team that is continuously engaged, rewarded and developed;
Monitor the performance of all team members and support department head in providing on-going feedback;
Maintain an employee value proposition that engages employees to deliver their best.

Qualifications

Bachelor’s degree in Economics, Natural Resource Sciences, Environmental studies, Sociology, diplomacy, and International Relations;
A postgraduate degree, diploma or certificates in courses in Sustainability matters within a highly technical industry will be an added advantage;
Certified Sustainability Practitioner
Excellent Knowledge on GRI reporting as well as UNGC communication on Progress
A registered lead environmental expert with NEMA;
Excellent knowledge of NEMA regulations and provisions of the EMCA 19 99;
At least 10 years’ experience in Sustainability, environmental compliance sector for the manufacturing, construction or ICT sector or large-scale industry;
At least 8 years of process and people management experience;
Excellent working knowledge of ICT regulatory environment;
Excellent interpersonal and relationship building skills

Note to ApplicantsAs part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Apply via :

safaricom.taleo.net

October 28, 2024
M-Pesa Africa – Senior Manager Telecom Implementation Expert -Ethiopia Site Acquisition Expert -Ethiopia Quality, Environment and Health and Safety Expert -Ethiopia Power Expert -Ethiopia OSP Expert -Ethiopia Project Manager -Ethiopia Civil Works Expert -Ethiopia Data Analyst – Ethiopia M-Pesa Africa – Market Delivery Release Train Engineer (Business Payments & IMT)

We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the Commercial Director.
Role Description
M-Pesa is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The Commercial team at M-Pesa Africa works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products, and features, set commercial priorities with the engineering teams, and lead business development for strategic multi-country partnership opportunities.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. The financial services portfolio spans credit, savings, wealth management, and insurance.
Your role will be to drive the strategy creation and execution with a team of product managers across this product set. This includes ensuring co-creation with and alignment of the roadmaps with leadership in each market and maintaining customer centricity throughout. It also includes leading key partnerships to realise our objectives. The North Star for this role will include the number of active customers adopting affordable financial services and roadmap execution.
Why this role is tailored for you
You’ll lead a world-class product management team that drives innovation across the financial services portfolio.
As the head of financial services with 4+ direct reports, you will spearhead the mission will the management team.
Key Role Responsibilities
Champion Financial Services Product Strategy:

Spearhead the strategy to achieve M-Pesa Africa’s vision to democratise access to financial services
Build and lead a world-class product management team that drives
innovation across the financial services portfolio
Champion customer-centricity across the portfolio; ensure the voice of customers across different segments is central to new product development

Business Development:

Spearhead strategic partnerships to catalyse the growth of the financial services ecosystem
Lead key negotiations to create win-win partnerships and grow the pie

Focus on execution of the Financial Services roadmap to drive revenue:

Rally the management team and other product creation colleagues to unblock issues and drive timely results
Support the resolution of regulatory blockers to drive regulatory approvals for product releases
Drive a relentless focus on the feedback loop and performance to refine platform capabilities, product offerings, and the execution approach

Build “trusted advisor” relationship with M-Pesa markets:

Establish strong relationships with the management and working teams across markets, built on trust
Drive the convening and sharing of best practices between markets to ensure co-creation through the product lifecycle and alignment on the vision of ONE M-Pesa across markets

QUALIFICATIONS
Apply if you have:

Bachelor’s degree required, an MBA or master’s degree (Finance) in a related field preferred
Over 15 years of professional experience in Financial Services Product management especially within Agile methodologies.
Strong knowledge of mobile money, fintech, and financial services
Demonstrated C-Suite level influencing and negotiation skills
Analytical bent of mind, a structured thinker with strong business acumen
Leading a multi-cultural team
Understanding of financial services/ mobile regulatory environment across Africa

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
M-Pesa Africa – Senior Manager – Financial Services

DESCRIPTION
We are pleased to announce the subject career opportunity within Commercial (M-Pesa Africa) reporting to the Commercial Director.
Role Description
M-Pesa is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The Commercial team at M-Pesa Africa works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products, and features, set commercial priorities with the engineering teams, and lead business development for strategic multi-country partnership opportunities.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. The financial services portfolio spans credit, savings, wealth management, and insurance.
Your role will be to drive the strategy creation and execution with a team of product managers across this product set. This includes ensuring co-creation with and alignment of the roadmaps with leadership in each market and maintaining customer centricity throughout. It also includes leading key partnerships to realise our objectives. The North Star for this role will include the number of active customers adopting affordable financial services and roadmap execution.
Why this role is tailored for you
You’ll lead a world-class product management team that drives innovation across the financial services portfolio.
As the head of financial services with 4+ direct reports, you will spearhead the mission will the management team.
Key Role Responsibilities
Champion Financial Services Product Strategy:

Spearhead the strategy to achieve M-Pesa Africa’s vision to democratise access to financial services
Build and lead a world-class product management team that drives
innovation across the financial services portfolio
Champion customer-centricity across the portfolio; ensure the voice of customers across different segments is central to new product development

Business Development:

Spearhead strategic partnerships to catalyse the growth of the financial services ecosystem
Lead key negotiations to create win-win partnerships and grow the pie

Focus on execution of the Financial Services roadmap to drive revenue:

Rally the management team and other product creation colleagues to unblock issues and drive timely results
Support the resolution of regulatory blockers to drive regulatory approvals for product releases
Drive a relentless focus on the feedback loop and performance to refine platform capabilities, product offerings, and the execution approach

Build “trusted advisor” relationship with M-Pesa markets:

Establish strong relationships with the management and working teams across markets, built on trust
Drive the convening and sharing of best practices between markets to ensure co-creation through the product lifecycle and alignment on the vision of ONE M-Pesa across markets

QUALIFICATIONS
Apply if you have:

Bachelor’s degree required, an MBA or master’s degree (Finance) in a related field preferred
Over 15 years of professional experience in Financial Services Product management especially within Agile methodologies.
Strong knowledge of mobile money, fintech, and financial services
Demonstrated C-Suite level influencing and negotiation skills
Analytical bent of mind, a structured thinker with strong business acumen
Leading a multi-cultural team
Understanding of financial services/ mobile regulatory environment across Africa

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to ApplicantsAs part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

Apply via :

safaricom.taleo.net

October 28, 2024