Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

CVM Product Owner (Mobile Data Tribe) – (22000050)

DESCRIPTION
We are pleased to announce the following vacancy for CVM Product Owner (Mobile Data Tribe) with the business in line with scaling our agile organization. We are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Squad, the position holder will be responsible for Commercial Steering of the CVM initiatives and insights generation with an objective of making our customers more engaged and valuable through customers relevant and profitable propositions.
Job Responsibilities

Manage Base growth and Revenue growth from Data perspective.
Manage KPIs and ensure hygiene related to Data Churn, Rate per MB, Days of Usage, Data Activity etc.
Ensure proper segmentation of base and Offerings relevant products to enhance customer satisfaction and engagement.
Ensure Data revenue growth in line with company objectives and AOP.
Ensure appropriate product creation and availability in all sales modes/mediums.
Designing and execution of Data CVM campaigns keeping all the check and measures intact.
Create a proper mechanism to track campaign results.
Ensure the communication mechanism is smooth, targeted and that yields appropriate results
Come up with Innaovative solution to enhance revenues and base growth.
Track competition and plan a counter strategy.

QUALIFICATIONS

Degree in Business, Marketing, Sales, Finance, IT or Computer Science
Deep understanding of Telco billing, data mining and reporting systems.
Very strong focus on Customer insights and proven ability to combine numbers and analytics to understand, predict and influence customer behavior
At least 4 to 8 years Telco experience
At least 2 to 3 years running Below the Line marketing actions and campaigns in a Telco environment
Strong awareness of market trends, competitive impacts and market opportunities.
Achievement oriented.
Innovative and creative.
Strong interpersonal and people skills.
Strong communication skills.
Highly organized, conscientious and detail oriented
High flair for numbers is a must

Apply via :

safaricom.taleo.net

October 28, 2024
M-Pesa Africa – Value Management Officer

We are pleased to announce the subject career opportunity within Mobile Payments Africa (M-Pesa Africa) reporting to the Senior Portfolio Manager.
Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. Your role sits within the Value Management Office who have the mission of supporting relentless improvement with lean-agile tooling, metrics and governance while maintaining operating policies and standards supported by coaching, mentoring and training to ensure method alignment and the optimal and continuous delivery of value.
Working within the scaled agile framework (SAFe), you will perform all aspects of the Value Management Officer role. You will be responsible for implementing lean governance and operations, helping the organization make better, more informed decisions that enables business agility.
Unlike in a traditional Project Management Office, which is highly process driven, your role will be to help create an outcome focused Value Management function, supporting value delivery and flow through small, lightweight controls. Helping to culture shift towards agile values, you will focus on individuals and their interactions and create an environment that rewards the generation of value for customers in the quickest possible time.
Key Role Responsibilities
Support Lean Portfolio Management:

Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
Help transition our teams towards our Target Operating model, organising people around value and a common vision
Help shift the funding model, moving away from traditional project funding towards directly fund value streams
Support Portfolio Manager to prepare and facilitate key SAFe Lean Portfolio events
Collaborate with Lean Portfolio Management, ART Leadership roles to ensure we deliver the best outcomes for our customers
Support and help facilitate twice-yearly portfolio planning through our Participatory Budgeting events
Ensure adherence to the agreed Lean-Budget Guardrails
Help manage uncontrolled and unlimited portfolio demand by visualising work in process and matching demand to portfolio capacity
Help the transition away from traditional governance and quality gates by moving our teams to a “build in quality” mindset and value focussed delivery
Guide Product Management to create Lean Business Cases that are outcome-focussed and establish a sensible “minimum viable product” (MVP)

Support Agile Portfolio Operations:

Help our Agile Release Trains execute and deliver by generating progress metrics that are used to improve value delivery and optimise flow
Help co-ordinate our key PI Planning events and guide Agile Release Trains to prepare the necessary content to support a successful event
Support preparation for other key Scaled Agile program level events, including:

Pre and Post PI Planning Sync
ART Sync
PO-Sync
Scrum of Scrums
System Demos
Inspect and Adapt Workshops

Guide Agile Release Trains to comply with our agile governance model by ensuring:

the “definition of done” (DoD) is captured, communicated and used to anchor conversation in program level events
our Jira toolset is used correctly to capture additional compliance activities as necessary

Become a Jira and Tools champion, supporting adoption and correct use of tools to improve data quality and decision making
Help implement and operate “risk and dependency” processes within our Agile Release Trains (ARTs)
Help implement Vendor Management processes within our Agile Release Trains (ARTs)

Provide Servant leadership:

Provide data-driven intelligence to create valuable insights and positively influence decision making
Create an environment of mutual influence, understanding and empathy
Coach people with “powerful questions” rather than using authority and commands
Think beyond day-to-day activities; apply systems thinking
Support the teams’ commitments
Be open and appreciate openness in others
Encourage collaboration between teams, Release Train Engineer, Product Management and System Architects

Drive Relentless Improvement:

Provide regular reporting and analysis to drive effective decision making and continuous improvement
Support our drive for relentless improvement by supporting Inspect and Adapt workshops; assess the agility level of the ART and help them improve
Support our Communities of Practice and the use of engineering and Built-In Quality practices

QUALIFICATIONS

Apply if you have:

Bachelor’s degree required
Demonstrable competence using the JIRA and Confluence tools, backed with experience
Relevant certified Agile qualification, for example, Leading SAFe, Scrum Master or equivalent
Agile Experience including experience working with international organizations – minimum 5 years
Contagious passion and commitment for driving innovation in a FinTech organization
Communication and relationship management experience
Excellent problem analysis and resolution skills to support work in reactive and proactive environments

What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Apply via :

safaricom.taleo.net

October 28, 2024
Manager – Data Governance Principal Internal Auditor Principal Information Systems Auditor – Information Security

Detailed Description
Reporting to the Head of Department – BI & Data Governance the position holder will define, implement and ensure adherence to the companywide Data Governance framework and policies across all domains to drive and improve data quality and integrity to support decision making and drive growth
Roles and Responsibilities

Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities aligned to best practice and international standards across all business domains e.g. DAMA, ARMA, DCAM
Responsible for defining and driving governance to ensure implementation and adherence to data governance policies defined including big data platforms and cloud implementations.
Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
Identity and drive business use of data assets to stimulate growth through insights and analytics
Define tools and methods to implement and drive adherence to data governance policies
Proactively engage in new products design, system deployments, lines of business to ensure data governance is implemented at the core of all new initiatives
Input into Group to drive global best practices on Data Governance across all group opcos and partner markets
Ensure adherence to data privacy across all key data domains as defined by the company’s data privacy policy and in line the regulation
Implement systems and process for Monitoring data quality process, identifying data quality issue patterns, applying remediation plans, implementation of data controls, and manage data quality remediation strategies.
Define indicators of performance and quality metrics (KQIs) and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements

QUALIFICATIONS

Job Qualifications

Bachelors or Masters in Statistics, Econometrics, Engineering, Maths, Science, etc.
5 – 8 years of experience in generating business insights, delivering data governance frameworks & policies and have good understanding of telecommunications business
Technical Expertise in analytics and data governance platforms such as Oracle BI, Collibra, Ab Initio, Hadoop etc
Analytics experience in one or more of these areas: campaign management, sales, product design, pricing, supply chain, network, customer care, etc.
Good communication and presentation (oral and written) skills
Experience in telecom, financial services or similar industries
Hands-on experience in statistical modeling would be a plus. Statistical experience can include developing regression models, factor analysis, clustering, decision trees would be an added advantage

go to method of application »

Note to ApplicantsAs part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.How To Apply If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.Persons with Disabilities (PwD) and Female candidates are highly encouraged to apply.

Apply via :

safaricom.taleo.net

October 28, 2024
Data Architect Lead M-Pesa Africa – HR Business Partner

DESCRIPTION
We are pleased to announce the following opportunity in the Digital IT within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief description
Reporting to Enterprise Architecture Lead, the position holder will be responsible for shaping and implementing strategic products to ensure that organization technology stays on the leading edge to best serve our firm and our clients.
RESPONSIBILITIES

Identify, analyze, and direct the execution of change towards a cloud first approach for all IT workloads.
Define overall principles guiding all designs and operations of data in cloud.
Definition of strategy, roadmaps and support evolution of data to cloud.
Definition of data strategy and translating business needs into data architecture deliverables and artifacts.
Data solution design providing oversight and guidance related to data design and usage
Design and development for enterprise data initiatives across multiple platform types (operational, analytical, and reporting).
Cascade, train, monitor and report on cloud practices across the enterprise.
Define and manage a cloud operating model and roadmap in alignment with the Digital Insights blueprint and Tech 2025.
Oversee and lead the strategy, design, modelling, and deployment of data architectures, standards, and frameworks.
Scout new cloud technologies and vendors to enable innovation and identify technical enablers
Manage data architecture and establish the capability to monitor new cloud technology developments and trends in the industry
Build, recruit, retain, manage and develop a world-class cloud architecture team and organization
Provide thought leadership on foundational cloud architecture best practices and disruptive technology trajectory and implications
Establish data center of excellence spanning both private and public cloud as well as able to offer guidance to Telco cloud.
Oversee and Lead technical briefings, proof of concepts and architectural design sessions

QUALIFICATIONS

Master’s or bachelor’s degree in Computer Science, Information Systems, Post Graduate Masters Business Administration or similar, or other related field
5 or more years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
5 or more years of experience in data management with prior experience leading/managing data teams
Extensive experience in IT strategic planning, organization design and development
Experience in leading large architecture teams in an agile context, operating and influencing effectively across the organization and within complex contexts
Experience in business and data modelling.
Experience in the cloud and on-prem integration solution and Data governance tools like Data Integrator, Enterprise Data Quality, Informatica, Azure Data Factory, AWS Glue.
Experience building data pipelines for machine learning, model development/testing and deployment to containers
Professional experience and knowledge of cloud both public and private, digital and Telecommunications industries strongly preferred.
Enterprise Architecture certification is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Support Engineer (Financial Services IT)

SUPPORT ENGINEER-FINANCIAL SERVICES IT – (22000034)
Description
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Engineering Lead – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.
Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.
Key Responsibilities

Ensure data and/or application availability of the assigned systems and applications.
Participate in design, testing and implementation of new products, services, functionalities, or upgrades
Provide support for financial solutions which includes MPESA and integrations
Perform Systems and Applications Monitoring
Maintain knowledge base by documenting technical knowledge
Collaborate with team members to improve the tools, systems, and procedures
Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
Work with the external and internal technical teams to ensure efficient resolution of all system issues
Implement DevOps technologies and processes, e.g: containerization
Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
Transfer system knowledge to internal customers on new features and support processes
Prepare and publish accurate and timely system performance reports
Perform regular service improvements that align with 99.999% availability
Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met
Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
Provide prompt and accurate feedback to stakeholders on assigned tasks
Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket

Qualifications

A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
2 years of work experience as an engineer in a telecommunications or financial services environment
Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Working knowledge of databases and SQL
Excellent problem-solving and communication skills
Software development skills in Java, python, Angular JS etc
Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
Working knowledge in dev ops and dev ops tools like Github
Knowledge in mobile money systems, integrations or financial systems
Must be able to work without supervision & meet tight deadlines/schedules
Good presentation skills
Proactive & self-motivated.

Apply via :

safaricom.taleo.net

October 28, 2024
Tribe Lead: M-Pesa Next Financial Services Product Manager – IOT Product Manager – Cloud Computing Product Manager – Cyber Security Product Manager – Digital Capabilities

DESCRIPTION
We are pleased to announce the vacancy for Tribe Lead: M-Pesa Next Financial Services within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to HOD – Next Financial Services – M-PESA New Business Ventures, the role is a strategic business arm of M-PESA that will focus on developing digital financial services with the view of fostering a saving culture, empowering and improving the financial health of M-PESA customers while ensuring M-PESA remains the Strategic Partner of choice for financial services.
The role holder will be responsible for delivering word class customer centric credit and saving products and driving an accelerated growth agenda, from ideation to development to delivery of ongoing management of products, platforms and services. The role holder must quickly be viewed as a leader in the space; someone who can identify and deliver against future customer needs, someone who can work with and provide guidance to partners and act on guidance from them, someone who can layout a roadmap for the future.
Job Responsibilities

Champion Financial empowerment through developing relevant credit and savings products to M-PESA customers and businesses.
Be a true strategist, develop hypotheses, conduct complex quantitative and qualitative analyses, execute consumer research, develop and own strategic recommendations for the direction of portfolio.
Be a leader and drive the long-term and short-term agenda for credit and saving products and platforms.
Work to ideate, design, guide development, implementation and management of new features and capabilities for Credit, savings and credit platforms.
Work very closely with big data teams to develop the various credit scorecards and product credit strategies for the various use cases and customer segments.
Work closely with Finance credit team on credit portfolio management for internal products.
Engage in active discussion and debate about the right investment levels to drive revenues, how capabilities integrate and should be messaged, how service level targets and aspirations are being met and improved.
Work in partnership with key strategic partners across all business pillars including Payments, Retail, Sector based (e.g. Health and Agriculture) etc. to drive strategic partnerships around different business areas.
Embrace new-to-world technology and disruptive business models to ensure Safaricom remains Africa market leader in Digital Financial Services.
To develop new Business Models around Financial services that will ensure that Safaricom keeps its strategic focus of financial inclusion.
Work in partnership with Financial Services institutions including Banks, SACCOs, Insurance, Investments, MFIs, Pension Schemes, and Fund Managers
Fiscal Market Disruption – Engage with relevant bodies towards participation in the new business regulatory environment.
Key Project and Strategy execution/delivery in driving overall Financial Services objectives.
To manage and cultivate strategic partnerships that are key to development and growth of Financial Services and ensure that they provide benefit to Financial Services products and services.
Ensure the company has an effective framework for creating and maintaining strategic business partner relationships.
Coordinate the management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact
Target, prospect, develop and strengthen partnerships with other organizations that enable to scale financial services business
Responsible for initiating, negotiating terms, and maintaining the comprehensive partnerships and contractual agreement process
Ensure partners are fulfilling their contractual obligations and that the company is providing the required support for them to do so.
Collaborate with cross-functional teams to structure and execute business initiatives, lead analysis and develop and communicate final recommendations for growing partner relationships
Conceptualize new strategic initiatives that could be built around or benefit from the other partnerships.
Suggest and develop processes and services to improve operational efficiency between the partners
Engage with key influencers and decision makers across different teams to accomplish the partnership goals.
Be an expert in customer trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings.
Ensure continuous growth and development for members of the team, with the goal of ensuring that Safaricom is bringing the best and brightest talent and solutions to drive our business and add value to our customers

QUALIFICATIONS

Bachelor’s degree in a business-related field from a recognized university
A Master’s degree will be an added advantage
12+ years of experience, including 8+ years of experience in, banking, product management, handling partnerships, business development and strategy formulation in a digital environment
The ability to translate analytics, research, client/consumer needs into actionable plans and deliverables.
Track record of innovation and development of new products and services
Ability to work with multiple stakeholders and create project teams to assist in execution and implementation of new products or services

go to method of application »

Use the link(s) below to apply on company website. View Safaricom Salaries in Kenya

Apply via :

October 28, 2024
Senior Manager – Indirect Channel Senior Manager – Regions IT Automation Lead Engineer – SOC (Service Operations Center)

DESCRIPTION
We are pleased to announce the following vacancy for Senior Manager – Indirect Channel within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
The role report to the Head of Department – Enterprise & Channels the role holder will formulate and ensure execution of the go to market strategy and indirect channel development plans. Allocate resources to ensure execution of partners and channels road map. Align the sales team on the go to market plan and channel development and management plans. To manage, develop, motivate and coach the team to ensure high productivity.
Roles and Responsibilities

Formulate the go to market and acquisition plans through the dealers, partners & agencies.
Develop high level sales strategies necessary to deliver the partners and channels agreed sales objectives.
Develop an audit plan and tools to assess sales opportunities in the market.
Manage the selection, growth, development, performance, motivation and recommend the reward of the team and support staff.
Mentor, coach and lead the team to enable them to realize their full potential. Clear development plans for each manager.
Review performance of the channels on a daily, weekly, and monthly basis and ensure adherence to the use of agreed tools, processes and standards.
Manage alignment of all territory sales team to the partners and channels approved roadmap.
Manage execution of DOSA and ensure retention of high performing dealers and partners and termination of non-performers.
Proactively attend to all channel/SME customers related issues, ensure consistent quality of service provided, and get an excellent customer rating.
I am an ambassador
Reports that facilitate accurate business decision making process and planning.

QUALIFICATIONS

B-com degree or equivalent from recognized university.
5 years’ experience in sales management managing either indirect channels or a mix of direct and indirect, 3 of which must be in a management position with people management roles.
Experience in managing indirect channels in a telecoms environment is an added advantage

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Manager – Data Governance

DESCRIPTION
We are pleased to announce the vacancy for Manager – Data Governance within BI & Data Governance in Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Head of Department – BI & Data Governance the position holder will define, implement and ensure adherence to the companywide Data Governance framework and policies across all domains to drive and improve data quality and integrity to support decision making and drive growth
Roles and Responsibilities

Establish and govern an enterprise data governance implementation roadmap including strategic priorities for development of information-based capabilities aligned to best practice and international standards across all business domains e.g. DAMA, ARMA, DCAM
Responsible for defining and driving governance to ensure implementation and adherence to data governance policies defined including big data platforms and cloud implementations.
Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
Identity and drive business use of data assets to stimulate growth through insights and analytics
Define tools and methods to implement and drive adherence to data governance policies
Proactively engage in new products design, system deployments, lines of business to ensure data governance is implemented at the core of all new initiatives
Input into Group to drive global best practices on Data Governance across all group opcos and partner markets
Ensure adherence to data privacy across all key data domains as defined by the company’s data privacy policy and in line the regulation
Implement systems and process for Monitoring data quality process, identifying data quality issue patterns, applying remediation plans, implementation of data controls, and manage data quality remediation strategies.
Define indicators of performance and quality metrics (KQIs) and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements

QUALIFICATIONS
Job Qualifications

Bachelors or Masters in Statistics, Econometrics, Engineering, Maths, Science, etc.
5 – 8 years of experience in generating business insights, delivering data governance frameworks & policies and have good understanding of telecommunications business
Technical Expertise in analytics and data governance platforms such as Oracle BI, Collibra, Ab Initio, Hadoop etc
Analytics experience in one or more of these areas: campaign management, sales, product design, pricing, supply chain, network, customer care, etc.
Good communication and presentation (oral and written) skills
Experience in telecom, financial services or similar industries
Hands-on experience in statistical modeling would be a plus. Statistical experience can include developing regression models, factor analysis, clustering, decision trees would be an added advantage

Apply via :

safaricom.taleo.net

October 28, 2024
M-Pesa Africa – Business Development Manager- Business Payments – (22000020) M-Pesa Africa – Business Development Manager- Financial Services Senior Manager – M-PESA Universal Payments Cloud Strategy Lead Data Architect Lead M-Pesa – Support Engineer-Financial Solutions M-Pesa Africa: Product Manager

DESCRIPTION
We are pleased to announce the subject career opportunity within M-Pesa Commercial (M-Pesa Africa) reporting to the Principal Product Manager.
Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities. Partnerships are a cornerstone of the M-Pesa vision to become the leading FinTech platform in Sub-Saharan Africa.
As the M-Pesa Business Development manager, you will define the target partnerships roadmap, then build and execute the business development strategy to deliver on this. In addition, you will manage key partner accounts to delight customers and ensure strategic partnerships reach their operational and commercial potential.
You will also be supporting the OpCos to execute on commercial contracts and leverage regional alignment for multi-market frameworks. It will involve developing and maintaining business development material, refining commercial models, liaising with legal and regulatory teams, building and maintaining a business development pipeline, relationship management, inputting key partner needs to the agile development process, sharing best practice on partnership support and helping markets migrate existing relationships to the M-PESA AFRICA platform.
This will involve being able to engage and influence multiple stakeholders, respond quickly to commercial changes, and at times aligning conflicting interests to execute our financial services platform strategy.
Key Role Responsibilities
Business Payments:
Complexity of area/responsibilities:
The portfolio of partners you are responsible for may include payments services providers, global merchants and large local organizations to integrate either via the M-Pesa Open API or our mini app platform.
Additional expertise needed: Due to complex, diversified product areas, the successful candidate needs to have a good understanding of technical channels (solutions maintained include open API’s, Business App, Portal, Digital Onboarding Platform)
*Drive partnership management to support commercial objectives and build a business development pipeline:

Own business development pipeline and drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting
Proactively build and maintain business development documentation, including key proof points
Design business development strategies to fulfil target partnerships roadmap
Collaborate with the wider Commercial organization to design and execute marketing initiatives to generate new leads within target partners
Become the voice of key strategic accounts within M-Pesa, ensuring partner needs are managed
Build local market capacity for executing partnership deals and local contracts
Engage pro-actively with product management to ensure key account/ partner’s needs are reflected in the feature backlog
Liaise with product managers to share partner feedback and understand product priorities to support the product roadmap

Own a portfolio of key strategic accounts and accelerate commercial alignment:

Act as the SPOC for a portfolio of accounts, ensuring partnership success
Optimize the P&L for key strategic partners, driving the commercial success of partnerships
Identify and implement initiatives to deepen and broaden key strategic partnerships
Review with local markets existing contractual agreements and build pathway to migrate
Share best practice on partner management and common issues impacting our corporate customers
Support product managers in responding to commercial analysis once services are live to have common commercial frameworks

Identify innovation and cost-saving initiatives:

Reduce dependency on third party suppliers to support sales activities
Identify new feature ideas to feed into the product roadmap, re-assure partners and expedite the platform approach
Address escalations/conflicts of interest and work with stakeholders to find ways of mitigating these
Flexibly support business development needs across credit, savings, wealth and insurance

Build governance mechanisms to respond to partners’ needs:

Set-up cadence of governance meetings with partners to build trust and for effective relationship management
Liaise with internal stakeholders such as VGE, Vodacash FS to successfully implement partnerships and address any conflicts of interest

QUALIFICATIONS

Apply if you have:

Bachelor’s degree required, a master’s degree in a related field preferred
> 6 years of professional experience in business development, account management or product management within technology, financial services, or consulting
Strong knowledge of mobile money, fintech and financial services
Experience in sales and managing commercial negotiations
Understanding of regulatory environment and future direction of regulation
Analytical bent of mind, structured thinker with strong business acumen
Contagious passion for, and commitment to driving mobile money growth and innovation
Experience using Salesforce, or similar CRM tools

Desirable:
Knowledge of SAFe (Scaled Agile Framework)
What you can expect from us:

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Service Availability Tech Lead – (22000014)

DESCRIPTION
We are pleased to announce the following opportunity in the Digital IT within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief description
Reporting to Core Billing and BSS Operations Lead, the position holder will ensure 99.99% system and service availability.
RESPONSIBILITIES

Onboard systems to the service monitoring tool.
Ensure transfer of system knowledge to the team on new features and support processes by arranging for knowledge transfer sessions.
Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.
Project Management: Actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable.
Operational Excellence: Focuses on achieving maximum performance and driving continuous improvement
Work closely with front runner squads to ensure released solutions are well monitored.
Drive AIOPs within the monitoring space.
Drive auto remediation using DevOps tools to reduce MTTR.
Have working experience with Microservices, API Gateways, REST APIs
Be well versed with Docker and other container technologies systems availability, Orchestration with a  special focus on Kubernetes.
Be very conversant with DevOps tools especially Continuous Delivery tools such as Ansible, Jenkins etc

QUALIFICATIONS

Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
At least 4 years’ experience in a busy telco or IT setup.
Domain knowledge in at least 3 of the following areas, Mpesa, VAS, IOT,  Integrations ,Channels, Revenue Management, Databases, Digital Engineering, Infrastructure including cloud environments.
Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
Technical Knowledge of working on Dev-Ops
Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver
Being able to implement strict change management policy
Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered

Apply via :

safaricom.taleo.net

October 28, 2024