Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Contact Center Delivery Lead Revenue Management (Convergent Billing system) Engineer Innovation Engineering Lead

DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to Tech Lead Integration & Contact Center Planning, the position holder will develop, offer technical leadership and delivery for all the Safaricom Contact Center Solutions.
Key Responsibilities:

Leading a team of planning engineers in planning and delivery of robust voice and digital contact center platforms while embracing DevOps culture.
Providing strategic and architectural guidance in development and implementation of complex, multi-tiered, and distributed applications.
Collaborate and liaise with vendors to ensure that services delivered are as per required standards and comply with company policies.
Team mentorship and continuous performance management to sustain highly skilled and motivated team members.
Lead the adoption of AGILE delivery practices, ensure an engaged and motivated team.
Budget planning, budget rollout execution, vendor management, contract compilation & monitoring.
Ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards

QUALIFICATIONS

Master’s or bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field
At least 4 years working experience and technical capabilities in Contact Center Systems Deployment.
At least two years in a leadership role or technical leadership responsibility in large projects delivery.
Extensive experience with data structures and databases.
Solid understanding of web services and cloud platforms.
Design and Development of Genesys Routing Applications for Voice and Multi-Channel using Composer / IRD, with knowledge of SCXML and VXML will be of added advantage.
Professional experience and knowledge of the telecommunications industry preferred

Last Date to Apply: Mar 31, 2022

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Use the link(s) below to apply on company website.

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October 29, 2024
Contact Center Delivery Lead Revenue Management (Convergent Billing system) Engineer Innovation Engineering Lead

DESCRIPTION

We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to Tech Lead Integration & Contact Center Planning, the position holder will develop, offer technical leadership and delivery for all the Safaricom Contact Center Solutions.
Key Responsibilities:

Leading a team of planning engineers in planning and delivery of robust voice and digital contact center platforms while embracing DevOps culture.
Providing strategic and architectural guidance in development and implementation of complex, multi-tiered, and distributed applications.
Collaborate and liaise with vendors to ensure that services delivered are as per required standards and comply with company policies.
Team mentorship and continuous performance management to sustain highly skilled and motivated team members.
Lead the adoption of AGILE delivery practices, ensure an engaged and motivated team.
Budget planning, budget rollout execution, vendor management, contract compilation & monitoring.
Ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards

QUALIFICATIONS

Master’s or bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field
At least 4 years working experience and technical capabilities in Contact Center Systems Deployment.
At least two years in a leadership role or technical leadership responsibility in large projects delivery.
Extensive experience with data structures and databases.
Solid understanding of web services and cloud platforms.
Design and Development of Genesys Routing Applications for Voice and Multi-Channel using Composer / IRD, with knowledge of SCXML and VXML will be of added advantage.
Professional experience and knowledge of the telecommunications industry preferred

Last Date to Apply: Mar 31, 2022

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Use the link(s) below to apply on company website.

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October 28, 2024
Safaricom Annual Internship -2022/23

DESCRIPTION

At Safaricom PLC, we take pride in continually investing in talent to ensure that we have the best pool of resources in the market.
We are pleased to announce an internship opportunity for the year 2022 in the Commercial, Business Development, Enterprise Business, Financial Services, Internal Audit, Finance, Corporate Affairs, Human Resources Divisions & Digital IT.
Our Internship program runs quarterly i.e. From April to June, July to September, October to December and January to March 2023. Call for applications will only happen once in the financial year allowing you to plan which quarter of the year you are available for. This internship will seek to expose you to the various teams within your assigned divisions e.g. Sales support, Marketing, Market research, MPESA, HR, Finance, Procurement, Audit, Corporate sales innovation and IT.
As an intern, you will be exposed to ‘on job training’ and exposure to our experienced leaders throughout the program. Through an internship with us, you’ll tackle business challenges that make a real impact. You’ll work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
In keeping with our current learning needs, we are looking for University students who meet the criteria indicated below:

You must be in your final or second last year of any Business-related degree program in an accredited institution of higher learning undertaking a Bachelor’s Degree.
You must be on break from school during the internship period for any of the quarters within the year.
Knowledge in any digital vertical within commercial e.g. digital marketing, digital sales, data science will be an added advantage
Must be available for the full period of the internship program (Monday to Friday, 8am to 5pm)
You can only select 1 quarter in the year for which you will be available for the internship
The internship is for a fixed period of three months without extension.

QUALIFICATIONS

Ideal candidate’s requirements:

Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment
Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship.
Basic proficiency in MS office suite skill required.

As part of the recruitment and on-boarding process the below documents will be required at a later stage.

Letter from your college indicating you are a student there and/or require internship as part of requirement for course completion.
NSSF, NHIF, KRA PIN & Bank account details
Copy of National Identity Card.
Good conduct & CRB certificate

Apply via :

safaricom.taleo.net

October 28, 2024
Executive Officer (Customer Education and Brand in Trade) Channel Operations Manager (SME and Channels) Category (Segments) Brand Manager International Remittance Manager Integration Solutions Manager Total Rewards Manager

Description
We are pleased to announce the following vacancy for Executive – Customer Education & Brand in Trade, in the Customer Education & Brand in Trade Department within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Chapter Lead – Customer Education & Brand in Trade The job holder will be required to support the Brand CoE Team by coordinating marketing related issues around Communication, PR and Media as well as liaison with agencies and suppliers of various marketing collateral material. The role entails supporting the overall delivery Marketing initiatives for the Brand CoE.
Responsibilities

Co-ordinate all CBU sponsorship and Promotional activities in conjunction with the Promotional and Sponsorships team and ensure integration in overall company communication and brand strategy
Follow-up to ensure diligent adherence and implementation of processes and tools necessary to deliver impactful communication based on robust customer segment insights. Communication will include:

Advertising
Promotions

Sponsorships

Events
Launches
PR

Co-ordinate with all internal departments regarding upcoming press and media releases
Ensure 100% availability of all CBU Collateral, Signage, POS material and adherence to the set brand standards
Market intelligence through regular customer visits and utilizing the insights to enhance marketing activities
Support initiatives that will yield the achievement of the set CDI targets in Marketing Components within the CBU CDI tracker
Demonstrate ’Simplicity’, ‘Speed’ and ‘Trust’ in the day to day execution of duties
Weekly reporting to be submitted to Senior Manager – Enterprise Marketing by Wednesday 5pm. Other reports to be generated within agreed SLA’s
Follow up to ensure that all POs required for marketing communication to agency, suppliers etc.
Manage and monitor budgets per campaign to ensure it is within the marketing spend allocated.
Ensure that marketing budgets and materials requested for are within the marketing budget spends and ensure that materials supplied are utilized at the right time.
Reconcile all invoices against raised Pos
Review all estimates sent through from agency to ensure they meet the supply chain set standards

Qualifications

A degree in a business related field
Any background in an Advertising/media agency will be added advantage
Minimum 5 years in sales related function
Ability to develop external partnerships and form strategic alliances
Ability to travel countrywide which might consume upto 50% of your total working hours
Attention to detail with excellent interpersonal and communications skills

Deadline: 20th March 2022

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Use the link(s) below to apply on company website. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume

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October 28, 2024
Commercial Manager – Enterprise Solutions & IoT Tribe Network Administrator

DESCRIPTION
We are pleased to announce the following vacancy for Commercial Manager – Enterprise Solutions & IoT Tribe within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
The role holders is responsible for the commercial soundness of propositions developed in the tribe. They guide the profitability and viability of solutions with consideration of market insights. They develop viable commercial models that allow us to partner and take to market propositions. They liase with key stakeholders outside of the tribe to ensure that we are in compliance of all the processes and policies that guide our overall commercial objectives.
The role will report to Tribe Lead.
Roles and Responsibilities

Understanding of the core levers of the business
Define business strategy – Understanding and translating business operations into a sound and successful commercial model
Build and improves robust pricing models for a range of products/ propositions, apply value drivers in own decisions and can quantify economic drivers for value creation through pricing strategies
Drive change through data led insights – Using data to derive insights that drive the successful achievement of mission
Gather market and industry insights that guide different commercial models and approach to position propositions in the market.
Drive process excellence and governance – Improves, optimizes existing processes to improve operational and governance controls aligned to mission
Input into overall GTM strategy – Providing direction on customer led GTM strategies that accelerate product adoption in a profitable manner.
Proficiency in creating reports and dashboards that span across the business operations to give insights and help the organization in making decision that drives business profitability
Performs complex analytics to drive the understanding and successful growth of multiple products within the Tribe
Inform and influences product decisions and product launches within the Tribe
Basic BPMN Process Modelling, design and implement process performance metrics.
Independently perform a comprehensive gap analysis to identify wastes and Non-Value Activities in a process and prepare and present a comprehensive gap analysis report.
Enhances the business control environment through process governance
Proficient use of various analytical tools (Advanced Excel, Qlik, Allot, Power BI etc.) to drive the understanding and successful growth of multiple products within the Tribe.
Support and execute product decisions and product launches within the Tribe
Understands market drivers and can build margin and profitability considerations into pricing models in accordance with best practice guidelines and practices
Prepare relevant document for business use with minimum supervision e.g Business case, Investment Board papers, Justification documentation.

QUALIFICATIONS

Bachelor’s Degree from a recognized university.
Knowledge of principles of the different technologies required in this tribe- cloud computing, cyber security, IoT and digital business capabilities.
Experience in Cloud computing, IoT, Cyber security and large B2B projects management. Certification by a recognized professional body will be an added advantage
Experience in the B2B business models and environments with certifications in this area.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Professional certifications in commercial management is an added advantage.

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October 28, 2024
Manager – Integration Solutions Manager – Total Rewards

Detailed Description
Reporting to the Fintech Integration Solutions Tribe the position holder will accountable for interacting with partners in order to deliver integrations, guiding them through the implementation process, and resolving technical issues that happen during the pre-implementation, implementation, and post-implementation processes. The job holder will collaborate closely with the design, engineering, support, and product development teams to translate feedback from industry partners into actionable product decisions, conduct product demonstrations, assist with proofs of concept, and perform any other work necessary to assist clients in understanding how M-PESA Integration Solutions fits their requirements.
Responsibilities

Understand partner business objectives and how they correlate with our solutions; collaborate with partners and internal product teams to identify and assist solution implementation.
Manage the deployment of new merchant and partner integrations in collaboration with integration engineering teams.
Guide our partners in integrating with M-PESA as the primary technical contact
Converting business requirements into technology solutions and complex technical concepts into simple language
Establish operational excellence by identifying and implementing opportunities that enhance efficiency, eliminate bottlenecks, or optimize business processes and procedures.
End to end support resolution of developer and partner queries efficiently and effectively on any service channel (phone, case, email, chat, etc.) and ensure all partner requests are closed within SLA. Commitment to work hard on making the experience of integration partners one that improves our net promoter score as financial services.

QUALIFICATIONS

Bachelor’s degree in Computer Science or equivalent practical experience.
2+ years of prior experience within the payment industry and/or working at a Fintech company, as well as knowledge of payment solutions with a complex API product, mobile money systems, integrations, or financial systems.
Expertise and ease in conducting exploratory sessions, participating in C-level presentations, and collaborating with technical counterparts in partner organizations.
Capability of managing many projects simultaneously and working and collaborating in a global and remote context.
Strong understanding of Open API implementations technologies such as RESTful and SOAP.
A customer centric individual who is innovative and adept at identifying prospective client pain areas, and working with others to resolve problems for the enterprise ecosystem (Large enterprises, merchants, MSMEs and government)
Good communication and presentation skills
Working experience in a fast-paced, high-growth setting is an added advantage

Last Date to Apply: Mar 23, 2022

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Use the link(s) below to apply on company website.

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October 28, 2024
Manager – International Remittance

Detailed Description
Reporting to the Senior Manager – Universal Payments The position holder will be responsible for the product strategy, execution and expansion of international money transfers. The incumbent will interact regularly with the regulator, various partners and Hubs serving different corridors to ensure sustained growth while managing the contractual obligations and pricing .The incumbent will also ensure additional and adequate ongoing strategic and tactical focus on the proper execution of the overall IMT strategy.
Responsibilities

Develop and manage the overall FS IMT strategy from strategic planning through tactical execution
Own the product roadmap of the organization platform thinking holistically across the entire value chain to further the organization’s position in the market
Guide the business in the growth of both outward and inward remittances
Exploit new business opportunities beyond wallet to wallet transactions
In charge of the overall IMT revenue
Develop an IMT business strategic partnership framework that defines the contractual engagement for onboarding new partners and Hubs.
Identify key corridors and strategic partners for key marketing and pricing decision.
Work closely with existing and new IMT partners to identifying opportunities that will ensure growth on revenue
Define marketing strategy and plans to grow business in key corridors
In liaison with the regulatory team drive deeper relationships with the regulator to ensure approval of new partners to new corridors
Analyze the impact of the grey route partners and devise strategy that will reduce impact on the overall business performance
Develop targeted IMT loyalty scheme aimed at retaining and recruiting new customers
Working closely with the AML and AML teams ensure proper due diligence and compliance monitoring on existing and new partners

QUALIFICATIONS

Degree from a recognized university preferably in Business, Research, Finance or Economics
A Master’s degree will be an added advantage
At least 3 years’ experience in private banking or Financial Services industry, demonstrated progression and at least 3 years’ experience in a Telecommunications in a similar position.
Must have a good understanding of the payment/financial services market.
Must have excellent financial and analytical skills.
Must demonstrates an awareness of current events and trends

Apply via :

safaricom.taleo.net

October 28, 2024
Channel Operations Manager – SME and Channels

Brief Posting Description
Reporting to the HOD- SME & Channel the role holder will be responsible for defining, implementing, managing sales processes, projects & programs required to enable an efficient and effective sales organization and optimize SME and Channels Sales and Retention initiatives.
Ensure implementation of sales performance initiatives and create centralization and visibility of sales activities and initiatives across SME department. Accountable for all SME department reporting and responsible for all communication within the department.
Job Responsibilities

Develop and implement policies & procedures for sales operations that will increase efficiency and optimization of the sales & retention team.
Define new processes/modify existing ones to suit business needs
Track and ensure all Enterprise Sales & Retention processes are ISO compliant.
Enhance of the sales excellence within the team by implementing effective systems, processes and procedures.
Project management, continuously monitor and evaluate each stage of projects in line with pre-defined standards and deliverables.
Ensure the sales team is fully competent in regard to the current sales enablement program e.g. Vodacom way of Selling.
Responsible for Sales Reporting and Performance management generate weekly management report, sales initiatives and weekly pipelines.
Monthly and Quarterly performance monitoring and feedback to ensure timely remedial measures are taken in line with the HR set guidelines.
Coordinate, monitor, report and responsible for the implementation of sales and retention initiatives and programs, Trade Marketing activities.
Responsible for internal communication policy.
Drive improvement in service process to remove roadblocks and bottlenecks
Be the liaison for credit control
Mentor, coach and lead the team to enable them to realize their full potential. Clear development plans for each manager.

QUALIFICATIONS

Must have technical / professional qualifications:
Degree in a Business-related field.
Post graduate certification in Sales & Marketing will be an added advantage.
Team player, strong influence and relationship management
Ability to engage and influence at all levels of management, internally and externally.
Has worked in a fast-paced, dynamic environment and must have good problem-solving skills, excellent communication and interpersonal skills
Well-developed presentation skills with attention to detail
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
Ability to create and develop efficient processes.
Project management skills

Apply via :

safaricom.taleo.net

October 28, 2024
Integrated Media Manager Customer Education and Brand In Trade Manager Senior Manager (Enterprise Projects Delivery and Customer Fulfilment) Events Manager Manager Brand Activations (Assets and Sponsorships) Senior Manager (Enterprise Applications and Platforms) Senior Manager (IOT and ICT Presales, Architecture and Integration) Senior Manager (Enterprise Connectivity Presales, Design and Implementation)

Detailed Description
Reporting to the Chapter Lead – Integrated Media The role holder will be responsible for developing integrated (ATL & digital) media strategy and plans on initiatives that deliver to business objectives for various units across the organization
Responsibilities

Work with internal business units and agency teams towards development of media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
Oversee integrated media buying across channels, reporting, optimization and analysis is done in line with pre-approved strategy
Budget management including: assistance in allocation of monthly budgets, and financial reconciliation on a weekly, monthly and quarterly basis.
monitoring and analysing integrated media campaign performance data in order to suggest structural improvements that will optimize ad campaigns.
Will be personally responsible for keeping up with the dynamic trends and benchmarks in the media industry through continuous research and training.
Identifying new media opportunities arising that will add value to Safaricom campaigns
Identify and deliver media partnerships relevant to the units they support and negotiate added value
Collect and package data driven actionable insights from the media platforms with clear recommendations to the business to influence decisions.
High level stakeholder management and engagement to seek approvals for integrated media strategy and plans
Give input into the creative development process as the channel custodian on what works aligned to the media strategy
Management of the media agency to deliver world class media campaigns.

Qualifications

Must have technical / professional qualifications:
A bachelor’s Degree.
Related Skills certification online or offline e.g. LinkedIn learning
Marketing professional certification – will be an added advantage
Should have more than 5 years continuous experience in integrated Media management
Proficiency in creating media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
Should have a proven track record in media planning, buying & optimization for similar size or larger business than Safaricom
Should be a consistent performer who delivers to daily, weekly and monthly digital marketing KPI’s
Good with people and stakeholder management
Should be a quick and efficient decision maker.
Should be able to work well under pressure and tight deadlines.
Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
Should have excellent communication skills

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October 28, 2024
Senior Officer- Integrated Media – (22000144) Senior Officer- Digital Media – (22000143) Associate Brand Manager – (22000145) Executive – Customer Education & Brand in Trade – (22000146) Category (Segments) Brand Manager – (22000147) Category (Segment)Marketing Manager – (22000148)

We are pleased to announce the following vacancy for Senior Officer- Integrated Media, in the Integrated Media Department within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Manager – Integrated Media The role holder will be responsible for implementing integrated (ATL & digital) media plans and follow through to implementation on initiatives that deliver to business objectives for various units across the organization
Responsibilities

Follow through and implement integrated media plans + rationales that deliver on the campaign objectives and drives true business value for our media campaigns
Works with other departments to ensure a campaign goes live on time through the use of best practice and adherence to Service Level Agreement’s
Effectively runs the day to day planning on integrated media workstreams they are supporting
Builds and develops media owner relationships in order to drive market leading planning and effective partnerships
Ensuring that all jobs are carried out within agreed timing schedules to levels expected by stakeholders.
Coordinate with internal teams to have media buying paperwork (LPOs, Receipting, Invoicing etc) done on time
Ensure that integrated media plan and execution is aligned to advertising as well as overall strategy.
Manage and monitor digital, electronic, print and digital outdoor advertising for Safaricom for the section/ tribe
Will be responsible for campaign reporting to highlight progress and how these translate into business results. This guides the business in evaluating the effectiveness of all touchpoints for the campaign.
Will be responsible for monitoring and analysing integrated media campaign performance in order to suggest structural and editorial improvements on the ad campaigns.
Will be personally responsible for keeping up with the dynamic trends and benchmarks in the digital industry through continuous research and training.
All media vendor management on a day to day basis to ensure campaign alignment and negotiate added value for the media buys
Collect and package data driven actionable insights from all touchpoints and feeding back into the business for decision making
Up to date back up of all materials as per ISO process and requirements.

QUALIFICATIONS

Technical / Professional Qualifications:

A bachelor’s Degree. (A business related disciplines with an IT/Commercial bias will be an added advantage
3 years’ experience in an integrated media function with a focus on planning and buying having managed brands at the same level or bigger than Safaricom
Attention to detail with excellent interpersonal and communications skills
An excellent planner and organizer
Should be able to create media plans and channel selection strategies depending on the objective of the campaign to ensure a high return on investment for each campaign.
Should be a consistent performer who delivers to daily, weekly and monthly digital marketing KPI’s
Should be able to work well under pressure and tight deadlines.
Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently

go to method of application »

Use the link(s) below to apply on company website.

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October 28, 2024