Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

BSS Engineer

DESCRIPTION
We are pleased to announce the following vacancy for BSS Engineer in the Regional Networks Implementation & Operations within Technology. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Manager, Regional Networks Implementation & Operations. The position holder will guarantee Network elements fault clearance to ensure TCH availability of 99.8%, average NUR of less than 10min per week, and proper preventive maintenance of the BSS network, transmission equipment and the related power supply in owned sites
Responsibilities

Network element fault clearance.
Perform proper preventive maintenance of all network elements and document results for owned sites on a monthly basis.
Ensure proper site acceptance.
Ensure proper contractors’ control.
Proper works Orders execution.
Proper use of defined processes and procedures in daily work

QUALIFICATIONS

University /HND/ Diploma in Electrical and Electronics Engineering with a bias in Telecomm.
Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution;
1 year telecommunications experience in GSM related field;
1 year valid Driving License.

Apply via :

safaricom.taleo.net

October 29, 2024
Manager, Fixed Delivery Assurance Manager, Fixed Network Support Manager, Fixed Wireless Access Fixed Planning and Optimization engineer Engineer, Fixed Customer Support Engineer – Fixed Rollout & Implementation Software Engineer – Robotic Process Automation

DESCRIPTION
We are pleased to announce the following vacancy for Manager, Fixed Delivery Assurance in the Fixed Customer Solutions Department withinTechnology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Senior Manager – Fixed Customer Solutions, the role holder will be responsible for the below:

Estate access acquisition for coverage
Vendor and partner management
Financial management: budgeting, sourcing, procurement, payments, capitalization and the required respective tracking.
Coordination, Quality Assurance and SLA (Service Level Agreement) compliance, performance management of all fixed Technology partners and vendors.
Management of all contracts on the Fixed technical domain.
Field force management
Operational health and safety within the fixed management
Fixed Assets and inventory management including warehousing.
People management

Responsibilities

Acquire property entry access for fixed coverage both FTTH and FWA.
Key liaison role between operations teams, the vendor and all the relevant stakeholders.
Assist with the setup of the fixed technology support contracts relevant to the various systems and solutions in the fixed space.
Help define and formulate key contract deliverables as well as KPI’s and SLA’s to be measured during the life of the support contracts.
Generate and manage on a monthly basis all penalties and service credit situations for non-adherence by the vendors or for support offered past SLAs.
Coordination and follow up with Supply Chain and Legal on contract formulation, approvals and sign-offs.
Support all contract transition activities including joint acceptance of the various hubs, sites, buildings and customer premise links.
Prepare justification documents for renewal or purchase of services when contract is due for expiry.
Initiation and drafting of the technical scope or requirements of new outsourced services contracts.
Continuously monitor and evaluate performance of all fixed technical vendors and partners for preventive as well as corrective/reactive maintenance activities against set KPIs and SLA whilst maintaining a weekly record and carrying out an analysis of the same.
Acquire property entry access for fixed coverage both FTTH and FWA.
Key liaison role between operations teams, the vendor and all the relevant stakeholders.
Assist with the setup of the fixed technology support contracts relevant to the various systems and solutions in the fixed space.
Help define and formulate key contract deliverables as well as KPI’s and SLA’s to be measured during the life of the support contracts.
Generate and manage on a monthly basis all penalties and service credit situations for non-adherence by the vendors or for support offered past SLAs.
Coordination and follow up with Supply Chain and Legal on contract formulation, approvals and sign-offs.
Support all contract transition activities including joint acceptance of the various hubs, sites, buildings and customer premise links.
Prepare justification documents for renewal or purchase of services when contract is due for expiry.
Initiation and drafting of the technical scope or requirements of new outsourced services contracts.
Continuously monitor and evaluate performance of all fixed technical vendors and partners for preventive as well as corrective/reactive maintenance activities against set KPIs and SLA whilst maintaining a weekly record and carrying out an analysis of the same.
Participate in regular Quality Assurance and Performance Audits of all service providers in all regions over all technologies and solutions.
Document and agree with service provider on ways to improve service quality and availability.
Identify key performance improvement requirements and timescales for delivery through continuous operational stakeholder meetings.
Ensure the service providers comply with Root Cause Analysis requirements on faults as required with consistent trending to identify and monitor repeat fault trends then work with the vendor to reduce and eliminate where possible.
Ensure the vendor is compliant with relevant Safaricom Health & Safety regulations
Coordinate between all suppliers, key stakeholders and Safaricom operational teams when actions are required to improve and sustain performance.
Setting up, managing, documenting(reporting) and tracking regular quarterly or annual review meetings with suppliers, contractors, key stakeholders and the user teams to ensure smooth partnership.
Establish governance process for managing support services including governance review meetings to address contractual issues.
Coordinate implementation of Improvement Plan for actions documented by the support partners.
Coordinate monthly CAPEX/NOPEX per vendor spent reporting to finance and liaising with operations team to justify any deviation from set targets.
Prepare annual forecast figures as may be required by Budget Team for both CAPEX and NOPEX spend.

QUALIFICATIONS

Degree in any Technical field e.g. electrical and electronics engineering or telecoms engineering, Computer Science, etc
4 years and above working experience in a technical role in operations and customer experience.
ITIL and project management certifications will be an added advantage
Previous experience with partner management, procurement and budgeting is an added advantage.

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October 29, 2024
Data Scientist

DESCRIPTION

We are pleased to announce the following vacancy for Data Scientist in the Digital IT Department within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Lead – Data Scientist, the position holder will be required to outline work requirements, coach, mentor and assign tasks to junior staff on a project basis and monitor performance within the team. He/ She should also harness their mastery of Data Science to consult on various aspects of these and other projects.
To be successful in this position, one should use data to ultimately inform and promote the company’s expansion. This position will assume a prominent role in the development of junior staff and upcoming talent.
Responsibilities

Formulating, suggesting, and managing data-driven projects which are geared at furthering the business’s interests.
Collating and cleaning data from various entities for use on various data science related tasks.
Delegating tasks to Junior Data Scientists in order to realize the successful completion of projects.
Mentoring, coaching and supervision of Junior Data Scientists and providing them with practical guidance, as needed.
Selecting and employing advanced statistical and or machine learning techniques and procedures to obtain actionable insights.
Validating models to ensure their generalizability.
Producing and disseminating both technical and non-technical reports that detail the successes, and limitations of each project.
Suggesting ways in which insights obtained might be used to inform business strategies.
Staying informed about developments in Data Science and adjacent fields to ensure that outputs are always relevant.

QUALIFICATIONS

Degree in Statistics, Mathematics, Actuarial science, Economics & Statistics, Computer science, or any quantitative degree.
At least two years’ experience as a data scientist, and at least 1 year experience in a data-related field.
In-depth understanding of SQL.
Proficiency in Python and/or R and data visualization techniques.
Familiarity with Spark will be an added advantage.
Competent in machine learning principles and techniques.
Strong skills in experimental design techniques and execution will be highly desirable.
Strong problem-solving skills with an emphasis on product development.
Demonstrable history of devising and overseeing data-centered projects.
Excellent written, verbal and presentation skills. Ability to relay insights in layman’s terms, such that these can be used to inform business decisions.
Drive to learn and master new technologies and techniques.
Outstanding supervision and mentorship abilities.

Apply via :

safaricom.taleo.net

October 29, 2024
Property Manager

Requirements of the role

Fully understanding property management and its financial aspects
In depth knowledge of all rules and regulations surrounding property management

Duties and Responsibilities

Managing all aspects of assigned properties
Designing business plans for assigned properties that suit customers’ needs
Inspecting and arranging maintenance to meet standards
Direct management oversight of assigned commercial/residential properties
Design business plans for assigned properties that suit customers’ needs
Inspect and arrange maintenance to meet standards
Negotiate lease/contracts with contractors in a timely and reliable manner
Advertise and market vacant spaces to attract tenants
Collect receivable accounts and handle operating expenses
Oversee properties’ personnel and assess its performance
Accomplish financial goals and report periodically on financial performance
Collecting rent and other property fees from tenants and individual owners
Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
Reporting the property’s financial status, occupancy and expiring leases to property owners
Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
Advertising vacant properties and hiring a leasing agent to find tenants as needed
Inspecting properties and arranging for repairs and new materials as required
Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
Investigating and resolving property complaints and rental violations

Professional and Academic Qualifications

Degree in real estate, property management, business administration or a related field preferred.
MUST be registered with a relevant professional body

Knowledge and Skills

Not less than 4 years’ experience in property management
Previous experience in sales and marketing
Previous experience in Property Management a MUST.
Excellent entrepreneurial, analytical and negotiation skills
Excellent oral and written communication skills
Collegiate working style with a strong management capability
Ability to develop and manage strategic relationships with funders, peer organizations and potential investees
Competency in MS Office and relevant databases and software
Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed
Organization and the ability to multitask efficiently

If you meet the above requirements, kindly send your applications to recruitment@sic.co.ke by 10th April, 2022

Apply via :

recruitment@sic.co.ke

October 29, 2024
Manager, Service Operations M-Pesa Africa – Scrum Master – Compliance

Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources.
Reporting to Senior Manager Service Operations, the role of the Operations Manager is to govern the service deployed across a subset of Vodafone Markets. will be expected to report to The Senior Service Operations Manager on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-toend customer service is restored without delay
Job Responsibilities

During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay.
Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Managing the local market operational relationships
3rd Party supplier Operational Management
Understand the process and procedures of all parties to ensure that they align with the overall goals and operational aims of the MPS team.
Internal Operations Liaison within Vodafone Group Technology
Continuous Service Improvement (CSI) opportunities
Developing improvement plans and training the local market in best operational practices
Overseeing Capacity planning
Assisting with Budget forecasting
Supporting Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence
Influencing product development with real-world Operational experience and local market knowledge

Apply if you have:
Essential

Experience Managing OLTP Environments
At least 5 years’ experience in Operations Management within Technology
Global / cultural management and awareness
Experience in banking or finance will be an added advantage
OLTP architecture knowledge is advantageous
Project planning and delivery skills and budget management
ITIL qualification is also an added advantage

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Use the link(s) below to apply on company website.

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October 29, 2024
Senior Manager; Sustainability & Partnerships Senior Officer – Roaming and International Senior Officer – Roaming and International Senior Officer – Roaming and International Senior Officer – Roaming and International Senior Officer – Roaming and International

Brief Posting Description
Reporting to the Head of Department; Sustainable Business and Social Impact, the Senior Manager Sustainability and partnerships drives responsible, sustainable and purpose led business practices as well as thought leadership and develops strategies on Sustainability, SDGs, Shared Value, rights, Environment management and compliance. The role also oversees all the partnerships and ensures that Safaricom is represented locally, regionally and globally.
Job Responsibilities
Strategy Formulation & Implementation:

Develop the Sustainability and SDG Strategy for the company;
Lead, Drive and Oversee Environment Management and Regulatory Compliance;
Lead the strategic sustainability mapping process for divisions;
Research on new sustainability thinking to match to the business needs and ensure that Safaricom stays ahead of the curve;
Lead Integration of rights into sustainability and implementation of the rights framework;
Collaborate with senior managers and champions to manage sustainability plans and strategies, execution timelines and deliverables;
Ensure quarterly reporting on progress of implementation of agreed sustainability action plans.

Partnership Management

Development the partnership engagement framework for the team;
Creation of mutual partnerships to enhance our agenda locally, regionally and globally
Lead the strategic partnership mapping process for the team to ensure mutuality
Collaborate with the partners to ensure that the purpose agenda stays top of mind

Strategic Programs and Projects Management:

Develop and constantly evaluate progress and status of implementation of formulated sustainability business plans;
Oversee the formulation, implementation and review of Safaricom sustainability programme and projects including climate change, rights-based approaches, environment management and compliance;
Take leadership in any specially assigned projects/initiatives in relation to the team’s mandate and docket;
Quarterly meetings with the internal stakeholders to keep them abreast of Sustainability issues;
Quarterly workshops with external stakeholders to keep abreast of issues and dissemination of the same to internal customers;
Meetings with both internal and external customers to address docket wide issues and concerns;
On behalf of CEO oversee the development of the sustainable business report.

Business Intelligence & Thought Leadership:

Consistently monitor next frontier sustainability thinking, environment management and environment regulations of strategic interest and provide input on changes taking place in the industry;
Research on new areas in sustainability broadly that Safaricom can gain strategic advantage over its competitors;
Positioning of Safaricom’s sustainability portfolio locally and globally;
Contribution and participation in sustainability fora to shape thought leadership;
Identify key Sustainability, climate change and social policy issues to which Safaricom and its eco-system should subscribe/address
Seek intelligence on new strategies and regulations from industry experts, Telecom analysts and other media whilst maintaining highest ethical standards.

People Management:

Management and Coordination of the section’s functions (Sustainability and rights, Environmental Compliance & regulatory monitoring, Environmental Management & ISO certification and carbon management)
Ensure that the team is exposed to trainings in the relevant skill area to enable them to discharge their duties adequately.
Ensure that the team works in harmony to deliver the section objectives
Oversee the attracting, recruiting, deployment and retention of “A” players for the unit;
Undertake all talent management activities and routines that ensure a team that is continuously engaged, rewarded and developed;
Monitor the performance of all team members and support department head in providing on-going feedback;
Maintain an employee value proposition that engages employees to deliver their best.

QUALIFICATIONS

Bachelor’s degree in Economics, Natural Resource Sciences, Environmental studies, Sociology, diplomacy, and International Relations;
A postgraduate degree, diploma or certificates in courses in Sustainability matters within a highly technical industry will be an added advantage;
Certified Sustainability Practitioner
Excellent Knowledge on GRI reporting as well as UNGC communication on Progress
A registered lead environmental expert with NEMA;
Excellent knowledge of NEMA regulations and provisions of the EMCA 19 99;
At least 10 years’ experience in Sustainability, environmental compliance sector for the manufacturing, construction or ICT sector or large-scale industry;
At least 8 years of process and people management experience;
Excellent working knowledge of ICT regulatory environment;
Excellent interpersonal and relationship building skills

Last Date to Apply: Apr 12, 2022

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Use the link(s) below to apply on company website.

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October 29, 2024
Senior Officer Cyber Security Assurance

DESCRIPTION

We are pleased to announce the following vacancy in the Cyber Security Department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager, Cyber Security Strategy & Design, the successful candidate will lend support in ensuring all new and existing systems/products/services comply with Safaricom’s security policies & standards and other industry best practices e.g. ISO27001, CIS, Vodafone CSB standards etc… The candidate will also provide timely security assurance reports and advice to the business when required even with very tight timelines.
Key Responsibilities:

Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Safaricom’s systems/infrastructure
Ensure all new and existing systems/products/services comply with Company’s security policies & standards and other industry best practices e.g. ISO27001, CIS and Kenya Data Protection Act
Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
Define Cyber Security metrics and report periodically on security compliance across all networks/systems
Research on new threats/technologies/vulnerabilities/security design principles etc.

QUALIFICATIONS

Degree in Information Security/Computer Forensics/Computer Science/Information Technology or other relevant Technical Degree
Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc…
Minimum of 3 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, ICT Audits, Pre-and-Post Implementation System Reviews etc…
Minimum of 3 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All), Unix, Linux etc…
Minimum of 3 years’ working experience in Web and Mobile applications technologies e.g. Java, Python, PHP, Javascript, CSS, Apache, Nginx, IIS etc…
Working knowledge of databases e.g. Oracle, MSSQL, MongoDB, Postgress etc.. will be an added advantage
Working knowledge of Virtualization & Microservices technologies e.g. VMware, Open shift, Kubernetes, Docker etc… will be an added advantage
Working knowledge of Cloud technologies e.g. AWS and Azure will be an added advantage
Working knowledge and experience in DevSecOps technologies and practices i.e. AGILE, Jenkins, Jira, Github, Gitlab etc… will be an added advantage
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc… will be an added advantage
Excellent communication skills and a good team player
Excellent time management skills i.e. getting things done in a timely manner
Excellent report writing and presentation skills
Very analytical and keen on details
Customer obsessed

Apply via :

safaricom.taleo.net

October 29, 2024
Sector Manager – Multinationals Engineer – VAS Products Development Engineer – VAS Support Engineer – VAS System Planning & Evolution Senior Manager – Financial Services Assurance Manager – Market Regulation Manager– Regulatory Compliance and Reporting

DESCRIPTION
We are pleased to announce the following vacancy in the Enterprise Sales & Retention – Corporate & Public Department within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to the Senior Manager- Multinationals (MNCs) – Large Enterprise & Public, the position holder will manage a team of Account Relationship Managers. The key objective is to coordinate team in driving segment propositions and business revenues to exceed targets. This will be through acquisition and retention of baseline under their management.
Job Requirement

Identify growth prospects and specific opportunities in the sector
Craft strategic plans for sector penetration and guide sector team on tactical plan execution
Supervise the development of a sales pipeline for the sector
Identify growth opportunities and up-selling and cross – selling potential within the assigned sector.
Direct management of a maximum of five Key accounts in the sector
Provide leadership for customers in understanding segments requirements and recommend relevant segment propositions to achieve those goals
Supervise development and executions of customer ring fencing strategies
Develop strong relationships with customers at CxO to maintain ongoing revenue stream
Manage all customer escalations with relevant stakeholder in the organization and ensure closure
Participate in developing responsive propositions in conjunction with segments/Tribe team
Develop customer value propositions and presentations
Ensure all accounts are managed through Vodafone Way of Selling model
Review and interrogate sales reports of Account Managers
Coach, mentor and develop the ARMs within the sector
Weekly reports on sector performance and submission of sector plans on immediate sales and pipeline outlook in the vertical review.
Enforce real time use of Sales systems (Faneli etc.) by ARM

QUALIFICATIONS

A bachelor’s Degree. (A business-related discipline with an IT/Commercial bias will be an added advantage)
4-5 years working experience managing key accounts in a B2B environment
Strong relationship building skills preferably from a major blue-chip company
Ability to inspire and manage a sales team
New business development skills with keen focus on Internet of Thing and ICT solutions
Demonstrate ability to deliver results i.e., meet and surpass targets

Last Date to Apply: Apr 6, 2022

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October 29, 2024
Analyst- Financial Services Assurance Senior Manager – M-Pesa Mergers and Acquisition and Seed Funding Senior Software Engineer Enterprise Integration BPM Support Lead Product Manager – Marketplace

DESCRIPTION
We are pleased to announce the following vacancy in Financial Services Assurance within Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Detailed Description
Reporting to Senior Manager – Financial Services Assurance, The incumbent will assure Safaricom’s Financial services revenues through billing integrity in order to ensure closure/mitigation of any possible leakages in line with revenue assurance policies.
Responsibilities

Ensure that all M-PESA tariffs, ands, rating and billing systems are accurately set up and are aligned with the approved business rules to ensure minimal revenue loss.
Ensure completeness and accuracy of M-PESA balances through balance monitoring checks.
Ensure accuracy of the M-PESA E-value balances through reconciliations between the E-value and M-PESA trust account balance.
Provide assurance on M-PESA commissions and any other direct costs, through performing an end-to-end reconciliation of all commissions rolled up and paid both per agent and commission type.
Provide assurance on any M-PESA commission arbitrage and ensure accuracy in the computation of related clawback
Provide assurance on M-PESA archived funds following churned/ deleted customers.
Ensure all Financial Services products & promotion are assured through conducting comprehensive risk assessments
Provide Revenue Assurance support for M-PESA related system upgrades/expansions
Continuously review the operating environment within M-PESA to identify new and emerging risks and advise the organization on the various means to mitigate the identified risks.

QUALIFICATIONS

A graduate with a degree in Computer Science, IT.
Professional certification in Oracle, unix/linux, risk management and information systems
Relevant post-graduate education is an added advantage
Professional certification in Auditing, Accounting, Risk Management or Information systems is an added advantage.
Have at least 2 years’ experience in Risk Management, Strategy Planning & management of business process improvement at a senior level
Prior experience in formulation & implementing commercial & mobile fraud prevention processes, detection, and investigation models
Ability to analyze significant amounts of data and information and distill it to the key points that help senior management analyze risk in a given situation.
Have strong analytical skills
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders

Last Date to Apply: Apr 6, 2022

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October 29, 2024
Territory Account Manager – Rift Region Territory Account Manager – Nairobi Region

DESCRIPTION
We are pleased to announce the following vacancy in the Enterprise Channels Department within Enterprise Business Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
Reporting to Manager-Regional Sales, the position holder will ensure they meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues
Key Roles:

Development of plans to achieve set billed revenue targets in the territory
Increase product and Business solutions penetration
Ensure revenue growth by growing ARPA in the accounts
Achieve the set NPS targets for the Accounts in the territory
Ensure achievement of set churn targets for assigned accounts
Maintain timely and 100% accurate territory reports and all information relevant to the assigned territory
Develop strong relationships with customers
Conduct performance reviews with assigned Partner sales teams within the assigned territory and documentation of the same.
Ensure all accounts are managed through Account Development Plans
Monitor and supervise partner sales teams to achieve their assigned targets and ensure they have healthy sales pipelines to achieve the revenue targets;

QUALIFICATIONS

Honors degree in Business Administration/Bachelor of Commerce degree from a recognized university;
Must have 3 years’ experience in managing dealers or an indirect channel preferably in FMCG;
Experience in managing indirect channel in a telecoms environment is an added advantage;
Strong business Acumen;
Team player with pleasant outgoing personality & resilience
Good communication and interpersonal skills
Proactive, confident, energetic & with ability to work under pressure.

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October 29, 2024