Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Sales Relationship Manager M-Pesa Africa: Local Acceptance Manager – Business Apps Manager – Metro Deployment Engineer – Fixed Technical Support(Customer Solutions) Engineer-Metro Capacity and Optimization Planning Engineer-Metro Rollout & Coverage Planning Engineer, Data centre Operations Operational Excellence Analyst

Brief Description
Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Energy, Media, Technology and Security (EMST) vertical; to drive and achieve revenue targets through solution selling and segment propositions.
KEY ACCOUNTABILITIES
SALES ACQUISITION AND REVENUE GROWTH

Individual contributor in sales role responsible for delivering set revenue target.
Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
Drive identification and adoption of relevant segment propositions;
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
Proactive Relationship performance management and tracking;
Position new Solution offerings and acquire Sales within EMST TML; through acquisition and penetration;
Provide thought leadership and Insights from customer engagements within the EMST Vertical.

RELATIONSHIP & BASELINE RETENTION

Develop and execute customer ring fencing strategies in EMST Vertical;
Stimulate existing prepositions within EMST Vertical;
Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term EMST objectives;
Churn Management in EMST Vertical;
Contract Management: Follow up on all existing contracts & renewal;
Provide insight into the refinement of customer journey processes;
Timely response to customer correspondence (not later than 24 Hrs.);
Flag potential escalations timeously.

SALES ACCOUNT DEVELOPMENT PLANNING

Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

REPORTING

Manage reporting cycles (daily, weekly, and monthly).
Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

NPS – Manage customer relationships to drive Net Promoter Score by:

Maintaining strong and deep relationships with accounts under direct management;
Follow through on all customer issues until closure;
Maintaining communication with the customer throughout the entire customer journey.
Embrace the SAFARICOM WAY – SPEED, SIMPLICITY, and TRUST

Job Requirements

Degree in Commerce/ ICT or a business related;
Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
Knowledge/ Work experience in ICT working with Energy, Media, and Technology firms will be an added advantage;
Strong relationship building skills, preferably from a major blue chip company;
Ability to deliver results and meet and surpass targets;
New business development skills.
Be commercially savvy with a deep understanding and demonstration of solution selling.

Closing date: 20 May 2022

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October 29, 2024
Cloud Network Engineer UX Designer Enterprise Risk Manager

Detailed Description
The position holder will provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.
Responsibilities:

Advises on the communications requirements of installed and planned networked information systems.
Carries out surveys to establish network connection requirements.
Maintain system standards and procedures on network related issues and technically enforce the same.
Correct and secure specification that meet business objectives
Working with the Digital Engineering team on providing various cloud solutions and integrations.
Designing Amazon Web Services Solutions, Microsoft Azure solutions and integration to cloud native applications.
Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.
Limited downtime, nil business disruption and correct change management.
Ensuring system availability, neatness, change management and accommodation at all times.
Monitors, administers and maintains network security, countermeasures for availability and safety.
99.9% LAN availability target.
Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
Consistently meet project milestones dependent on IT and LAN/WAN connectivity.
Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
Time to fix system wide network problems not to exceed 15 minutes during office hours with no recurrence.
All other problems to be resolved & escalated within agreed tolerances. Response must be acceptable to the business.
Resolving and escalating if required of all tasks logged in IT service desk for networks team as per agreed SLA.
Implements and administers the SFC internet connection, mail gateways and security.
Target of 99.8% internet uptime, LAN, WAN, Data Center Network, Cloud Infrastructure.
Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
Requirement is 100% availability on the cisco Voice, Rich media and WebEx ecosystem.
Documentation of network, network design hardware and software inventory.
Have up to date and accurate network documentation. 100% Accuracy at all times.

Qualifications/ Technical Skills

Graduate/Degree BSc. In Comp. Sc,
Certified CISCO Engineer
Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.
A solid background in Linux/Unix and Windows server system administration
Understanding of cloud infrastructure and security requirements
Deep Knowledge of Voice Systems – call Manager, Genesys
Knowledge and integration of SIP and PSTN.
Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)
Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)
Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.
Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
Basic understanding of dynamic routing protocols a plus.
Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
General exposure to firewalls, switches, routers, and other networking devices.
Knowledge of cisco Voice systems including cisco call manager, Webex

Extra Added Advantage

Unix – Intermediary
Linux – Intermediary
IOS – Intermediary
ASA – Intermediary

Closing date: 17 May 2022

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October 29, 2024
Manager – Radio Access Planning & Design Manager – RAN Capacity Planning Senior Manager – Revenue Assurance Manager, Partner Sales (Tech) Senior Civil Works Engineer Analyst- Managed Security Operations Centre Financial System Planning Engineer (Contractor)

Detailed Description
Reporting to the Senior Manager – Access Network Planning & Design, the role holder is responsible for the Design, plan and optimization of the wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency coordination and parameter definition.He/She will be required to formulate radio capacity design guidelines, forecasting and strategies as per ITU and Safaricom planning guidelines.
Job Responsibilities

Design: Design, Plans and optimization of wireless radio access network communications systems, including radio propagation modelling and prediction, interference analysis, frequency planning, parameter definition and ancillary equipment. Timely and accurate release of nominal, redesigns and integration parameters. Participate in MSVs, SAVs and IBS survey visits;
Frequency Retunes: Continuously review the frequency/PSC/PCI plan to accommodate new sites and ensure overall reduction in interference levels.
Network Performance Monitoring: Continuously monitor new sites quality KPIs through performance monitoring and drive test analysis. Trigger corrective optimization plans and manage to completion. Analyze traffic trends, Resource utilization, redistribute capacity and optimize resources to guarantee quality.
New Features: Performs development, testing, and validation of RF (HW &SW) feature plan proposals. Provides input in defining implementation guidelines for approved new features and technologies. Coordinate trial testing for new features.
Site database update and parameter standardization: Site database update and Standardization of all RAN Database. Maintain standards configuration rules on all radio database parameters
Customer Complaints: Prioritize and attend to coverage related customer complaints and provide a solution /recommendation with the agreed time frame. Identify and forestall potential complaint areas.
Processes and Coaching: Participate in developing internal process used for radio network design and Optimization. Collaborates with legal, SLT and CA to ensure regulatory compliance; Support other business units on technical evaluation of RF solutions on existing and emerging technology plans and strategies
Innovation: Continuously researching and engaging key stake holders on new technologies, processes to enhance network. Engages Vendors and Strategy team on hardware and software roadmaps and new RF technologies;

QUALIFICATIONS

Degree in Electrical, Electronics ,Telecommunication Engineering, computer science, IT or any technical related field
Excellent analytical skills and attention to details, Communication and interpersonal skills, Excellent trouble shooting and problem-solving skills
4 years’ experience in telecommunication with hands–on experience in Radio Network planning.
Practical knowledge on use of radio planning tools and capacity planning tools, MySQL, M2000, NetAct, Advanced Excel, Erlang-B etc.
Experience in process automation and database audits interfacing with planning tools.
SQL database queries and scripting for data manipulation, GIS and crowd source analytics is an added advantage.
Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
Practical knowledge of all RATs and interoperability is must.
Thorough knowledge in traffic modeling, coverage and capacity forecasting& management.
Knowledge of Core access planning, Paging and LAC dimensioning.

Closing date: 16 May 2022

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October 29, 2024
Engineer – Fixed Solutions Architecture & Optimization Engineer – Access Transmission Planning Senior Manager M-pesa Product –Payment Tribe

Detailed Description
Reporting to the Manager – Fixed Solutions: Architecture & Optimization the position holder will be responsible for crafting the network architecture, planning, installation & automation of Fixed Solutions services & infrastructure including FTTH and fixed wireless access to provide a cost-efficient, scalable and resilient network that aligns with the organization’s strategic goals.
Responsibilities

Work with fiber planning teams on multiservice access node (OLT) planning in the network to maximize coverage and minimize exposure to physical & logical faults.
Install, configure, upgrade & commission service access nodes for FTTH services.
Design plan & implement broadband gateway nodes for Fixed services.
Assist support teams with root cause analysis of persistent problems affecting residential Fixed service experience and recommend network optimizations to fix the problems.
Design & implement automation journeys for Fixed solutions repetitive tasks and service activation, modification, and de-activation processes.
Forecast Fixed services traffic & subscriber trends and plan for capacity, licensing, and optimizations to ensure service availability and resiliency while optimizing costs.
Enhance Fixed solutions reporting & analytics capabilities for key network & customer service KPIs.
Ensure up to date documentation of all projects implemented.
Continuously evaluate and propose relevant emerging network technologies and solutions that improve customer experience or add features, services, and functionality.
Carry out trials, proofs of concept & sourcing initiatives for Fixed services infrastructure, solutions, new technologies and services.
Carry out regular vendor & supplier engagement on performance, existing and new solution offerings.
Work with commercial teams and offer technical expertise on new & existing service offerings to align network design with organizational goals.
Work with other technology teams to ensure Fixed Solutions services are well planned, maintained & optimized.

Professional / Technical qualifications

Degree in Electrical, Electronics, Telecommunication Engineering, IT or related field.
Work Experience of at least 3 years with specialized role in a busy telecommunications / Service provider environment –Involved in network planning, automation or support, implementation & commissioning.
Knowledge of Passive Optical Network architecture, design, infrastructure and operations.
End to end broad knowledge of 4G and 5G fixed wireless access networks
Capability to draft and evaluate technical requirement specifications and requests for proposals.
Capability to design, integrate, test and validate technology features and functionality through lab set-ups and proofs of concept.
Capability to do network capacity planning, projections and forecasting.
Capability to initiate and take technical lead and ownership on projects from conceptualization to implementation
Capability to design future proofed service provider networks for scale & resilience
Capability to do deep analysis of repeated fixed network problems driving customer demand and recommend optimizations to improve customer experience.
Experience with designing and implementing networks using common routing protocols including IS-IS, BGP and OSPF as well as layer 2 & layer 3 VPNs
Experience installing and commissioning metro switches, Optical Line Terminals, Multi-Service Access Nodes, access routers and broadband network gateways.
Aptitude to understand call flows, do protocol analysis, packet capture and traffic inspection
Familiarity with aspects of network automation for purposes of service provisioning, data collection and reporting.
Vendor and internal stakeholder management and collaboration capability
Keen interest on emerging broadband trends, standards and technologies.
An overall end-to-end approach to fixed solutions with a focus on network evolution to improve customers’ experience.

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October 29, 2024
Financial Solutions Planning RAN Optimization Engineer

Detailed Description
Reporting to the Manager – Financial Solutions Planning, the role holder responsibilities will include financial services system management, capacity planning and technology evolution to attain a service availability of 99.999%.
Key Responsibilities

Evaluation of new and existing financial systems infrastructure.
Planning & design for new Financial solutions.
Platform capacity planning
Financial solutions technology evolution to attain 99.999% service availability
Implementation and integration of new hardware/software.
Optimization of existing systems.
Internal Process Improvement in accordance with ITIL and Agile standards.
Change management

Qualifications

Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
2 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
Software development skills in Java, python.
Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
Knowledge in Dev Ops
Experience in mobile money systems.
Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage
Knowledge in container orchestration technologies (Kubernetes etc.)
Proven Analytical & problem-solving skills.
Must be able to work without supervision & meet tight deadlines/schedules.
Good presentation skills required.
Proactive & self-motivated.
Good public relations, communication & interpersonal.

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October 29, 2024
M-Pesa Africa – Product Owner (Mobile Payments)

Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
M-Pesa Africa is now making strides to deepen and strengthen its offering to consumers and businesses in our operating countries, making it easier for them to manage their money and get more from their limited resources. Your role sits within the Financial Services release train who have the mission to develop a suite of products that democratise access to affordable financial services in order to deepen financial health and empower our customers and businesses.
Working within the scaled agile framework (SAFe), you will perform all aspects of the Product Owner role. This includes taking ownership of the team backlog, user story content, and setting priorities for your Agile Team to maximise business value. You will also work within the context of a wider Product Management team, helping to define features and drive the evolution of our Products based on your insights.
Key Role Responsibilities
Owns the team backlog:

Provide content authority – builds, edits, and maintains in line with product management direction
Provides priorities to Agile team based on agreed criteria

Represents the end-user:

Works with SME’s to understand requirements, supporting the definition of features, and co-creating user stories and other required artefacts
Understand the core technology platform capability and collaborate with developers in the best way to meet product objectives, acts as the customer for developer questions
Leads the system demo for their agile team after each iteration

Inputs into iteration planning session:

Reviews and reprioritises backlog in preparation for Iteration Planning, including coordination of dependencies with other Product Owners and earliest delivery of value to our customers
Collaborates with the team to detail stories with acceptance criteria and associated acceptance tests
Communicates story detail and priorities, ensuring the team aligns and agrees on the final iteration plan

Understands enabler work:

Collaborates with the Systems Architect to assist with decision-making and sequencing/prioritisation of technical enablers

Accepts stories as done:

Validates the story meets the acceptance criteria and complies with the definition of done

Works closely with product management team:

Works alongside the product manager to ensure features are well documented, and that business priority is understood and aligned with team activities
Actively participates in program ceremonies, PI Planning, PO-Sync, System Demos, Backlog refinement sessions, and Inspect and Adapt Workshop
Performs preparation activities for program increment planning, helps drive PI objectives at the team level

Exhibits Lean-Agile leadership:

Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset
Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, implement SAFe practices

Core competencies, knowledge, and experience

Strong understanding of lending and credit products and background knowledge in other areas of banking and financial services.
Experience of software development lifecycle in complex, data driven initiatives is essential, especially within agile methodologies (e.g., Scrum, SAFe)
Experienced in leading agile feature teams to deliver both new and continuous improvements to customers
Strong data analytical skills, able to identify solutions to complex problems.
Business and customer focus and an appreciation of customer-led design and user experience techniques
Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process
Able to communicate and influence with tact and diplomacy.
Able to understand and explain complex technical concepts to business stakeholders
Demonstrable numerical, analytical, and verbal skills, in particular well-developed written and verbal communication skills in English.

Key performance indicators

Return on Investment
Team Backlog Management
Customer Net Promoter Score (NPS)
Work in Progress
Production Issues
Iteration slippage

QUALIFICATIONS
Apply if you have:

Bachelor’s Degree in any relevant field
Agile Experience including international suppliers or markets – minimum 2 years
Relevant certified Product Owner or Business Analysis qualification, for example, SAFe Product Owner or equivalent is a must.
Strong understanding of lending and credit products and background knowledge in other areas of banking and financial services.
Minimum 2 years experience in Mobile Payment or Financial Payment Service
Contagious passion for, and commitment to, driving mobile money growth and innovation
Demonstrated communication and relationship management experience
Excellent problem analysis and resolution skills to support work in reactive and proactive environments

We are happy if you have:

Experience of working within a cross-cultural team.

Apply via :

safaricom.taleo.net

October 29, 2024
MPESA API Engineer Engineer – Smart Analytics & Radio Planning

Brief Description
Reporting to the API Engineer Lead, the role holder responsibilities include: design, development and support of API solutions.
Key Responsibilities:

Development of API’s consumed by various channels.
Development of microservices using java, spring boot and spring boot security.
Use CI/CD to automate deployments.
Deliver projects on time as agreed upon by the various stakeholders.
Design maintain and support Apigee infrastructure.
Document and coordinate efforts to secure application resiliency prior to business continuity event.
Participate in design, development, testing and implementation of new products, services and functionalities
Making use of agile and scrum frameworks in project delivery while making use of tools like Jira, Confluence etc.
Provide support during service deployments and when on-call.
Participate in audit activities, review and provide data to auditors.
Development of automated tests for functional, performance, and security testing using test-driven development methodology.
Support capacity planning initiatives and provide application information to capacity planning teams.
Customize alerting tools based on application specific thresholds.

QUALIFICATIONS

A Bachelor’s degree in Information Technology, Computer Science, Telecommunications or Electronic Engineering.
At least 2-year work experience in software development.
At least 1-year work experience in API management e.g., Apigee, MuleSoft etc.
Strong understanding of both JSON, SOAP and development on swagger UI using open API’s
Experience in securing APIs using Oauth, SAML etc.
Strong knowledge in API modelling languages and annotations e.g., in Swagger
Experience in java, spring boot, bash
Experience working with relational and non-relational databases i.e., Oracle, MySQL, Mongo DB, Cassandra
Hands-on experience in designing and developing API’s using REST and SOAP
Experience developing solutions using agile, DevOPs, testing and CI/CD automation tools e.g., Jenkins, SonarQube, Git lab
Strong understanding of end-to-end API and microservices architecture
Experience in automation tools e.g., rundeck, ansible etc.
Good presentation skills

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October 29, 2024
Programme Analyst

Detailed Description
Reporting to the Foundations Programs Manager, the position holder will manage the MPESA & Safaricom Foundations websites and digital content, communications and data analysis and ISO integration activities (ISO 26000)
Responsibilities;

Support the programme analyst in conducting due diligence on all new applications including photos/videos and link with regional team and potential partners.
Continuous uploading of content for Safaricom & M-PESA Foundation Websites.
Ongoing employee engagement.
Collating all the required information for the Foundations digital assets
Support the Foundation in Public Relation and Communication activities for both print and digital assets.
Assisting the Monitoring and evaluation team to update the project database and synthesizing M&E data.
Supporting the team in write ups for prospect projects that the foundation has interest in and would wish to engage in.
ISO integration activities (ISO 26000).

QUALIFICATIONS

A degree in Communication and Social Sciences
Good understanding of development Communication in print and digital media
Proven experience of relevant IT systems including MS Office, excel
Experience of producing coherent reports to include statistics and graphical analysis of information.
Ability to carry out some data analysis would be highly advantageous.
Conceptual thinker, ability to wade through data and arrive at conclusions
Strong communication skills – written and verbal – with graphs and trends for ease of understanding
Multitasking and prioritization skills required to function in a fast-paced environment
Professional presentation required.
Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times
Ability to work under tight timelines and deliver accurate results

Apply via :

safaricom.taleo.net

October 29, 2024
Sales Relationship Manager- Public Sector

Brief Description
Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.
KEY ACCOUNTABILITIES
SALES ACQUISITION AND REVENUE GROWTH

Individual contributor in a sales role responsible for delivering set revenue targets.
Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
Drive the identification and adoption of relevant segment propositions;
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
Proactive Relationship performance management and tracking;
Position new Solution offerings within Public Sector and NGOs TML; through retention, acquisition and penetration;
Drive acceleration in new growth areas of ICT and IOT
Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

RELATIONSHIP & BASELINE RETENTION

Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
Stimulate existing prepositions within Public sector and NGOs Vertical;
Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
Churn Management in Public sector and NGOs Vertical;
Contract Management: Follow up on all existing contracts & renewal;
Provide insight into the refinement of customer journey processes;
Timely response to customer correspondence (not later than 24 Hrs.);
Flag potential escalations in a timely manner.

NPS- Manage customer relationships to drive Net Promoter Score by:

Maintaining strong and deep relationships with accounts under direct management;
Follow through on all customer issues until closure;
Maintaining communication with the customer throughout the entire customer journey.

SALES ACCOUNT DEVELOPMENT PLANNING

Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

REPORTING

Manage reporting cycles (daily, weekly, and monthly).
Strict adherence on use of CRM systems for progressing customer orders and reporting.
Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

QUALIFICATIONS

Degree in Commerce/ ICT or a business related;
Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment.
Knowledge/ Work experience in ICT working in Public Sector, NGOs, Civil society will be an added advantage;
Strong relationship building skills.
Ability to deliver results and meet and surpass targets;
New business development skills.
Be commercially savvy with a deep understanding and demonstration of Solution Selling.

Apply via :

safaricom.taleo.net

October 29, 2024
M-Pesa Africa – Talent Acquisition Manager Engineer – Telco & IT DCN – Planning and Design Product Manager – Digital content Engineer – Database Administration

Role Description
M-Pesa, is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant, and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
The HR team at M-Pesa Africa works with the M-Pesa leadership across our 7 OpCos to co-create the talent strategy and ensure we have the right talent in the estate to dive the mission. You will drive the entire recruitment process from sourcing to offer process (including offer approvals & negotiations) and on-boarding. End-to-end Talent Acquisition process ensuring a superior candidate and Hiring Manager experience and strong collaboration with our shared services team.

Why this role is tailored for you

You will lead talent acquisition efforts across Africa while working with Centres of Excellence across the markets and vendors.
We will expose you to Agile Release Trains and give you a blank canvas to explore a world of possibilities.
Our culture values allow you to focus on candidate/employee & line manager experience (the customer), Experiment & be bold, collaborate while innovating.

Talent Acquisition

Key Role Responsibilities

Work with recruitment agencies to successfully recruit all key/required skills into the organization within agreed SLA aligned to approved workforce plans
Act as a talent advisor and influence and guide the business with knowledge, insights and expertise of external markets.
Conduct intake meetings with Hiring Managers to confirm the desired profile and develop a sourcing strategy for the open position. You drive progress and you always have
Drive a high volume of roles, stay connected to a robust pipeline of candidates, maintain long-term candidate relationships, and energetically sell the role and MPA mission and brand
Develop diversity of business talent pools on gender, physically challenged
Review against all vacancies within account managed, our internal talent pool to place ready now talent into vacant roles before going out for external recruitment
Create an exceptional experience along the entire candidate journey
End-to-end responsibility for the recruitment system, data quality, and compliance.
Manage relationships with external providers including recruiting firms, institutions of higher learning, background checkers, etc.
Produce reports and statistical data as required to include weekly reporting on recruitment initiatives, talent identified and placed, and challenges faced; Monthly reports – against workforce plan and other key performance indicators
Employer brand and Employer Value Proposition: Ensure the employer brand is fully leveraged and embedded in talent acquisition touchpoints (including candidate and vendor interactions).
Deliver full compliance to employer brand governance process

Talent Management

Oversee the continued rollout of a consistent Performance Management process that focuses employee efforts on the achievement of business goals and attainment of requisite skills/competencies to sustain profitable growth.
Administer talent processes that focus on building bench strength to meet current and future business needs. In this regard, define critical roles for succession planning as well as facilitate and support succession planning initiatives and deliberately build strong talent benches for such roles.

Apply If You Have

Bachelor’s Degree and Higher National Diploma in HRM or CHRP-k
Over 5yrs of experience in conducting competency-based interviewing and assessment centers as selection tools
Experience using applicant tracking systems (ATS)
Experience in coaching staff and line managers on best recruitment and selection principles/practices and interviewing skills
Good stakeholder management experience
Agile, Innovative, pragmatic, commercial, and customer-focused approach
Knowledge of / exposure to relevant employment legislation (e.g. data protection)
Executive-level reporting and influence experience
Understanding of Labor laws related to talent acquisition across different regions.

We Are Happy If You Have

Experience of working within a cross-cultural team.
Experience sourcing for all level roles (Exco and critical hard-to-fill roles).
Agile certification.

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October 29, 2024