Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Enterprise Architect Solution Architect Area Chapter Lea

    Enterprise Architect Solution Architect Area Chapter Lea

    Brief Description
    Reporting to the Senior Manager IT Strategy and Enterprise Architecture, the role holder will shape and drive end to end Architecture for IT for Safaricom ensuring that our technology assets continuously evolve to deliver best customer experience, enable new rich services and meet future operational targets. This role requires a high caliber individual with strong strategic mindset. Solid understanding of IT Architecture together with underlying IT infrastructure is a key imperative. He/ She should be inquisitive, always keeping abreast with emerging IT best practice. The role holder should additionally have a track record of working effectively with a wide set of stakeholders on complex technology programs.
    Detailed Description

    Manage target architecture vision and roadmap in alignment with Safaricom strategy.
    Design, develop and deploy Enterprise Architecture practices, standards, frameworks and patterns.
    Test and onboard new technologies and suppliers to drive innovation and meet emerging business requirements.
    Provide thought leadership on contextualization of global best practice for Safaricom Enterprise Architecture and IT strategy
    Develop standards to guide Solution Architecture practice and other teams in day-to-day delivery.
    Lead the evaluation and selection of hardware and software products
    Develop and maintain the technology roadmap for assigned area, collaborating with business and IT partners to ensure that the roadmap creates business value with technically sound solutions.
    Provide key inputs into financial management processes to align budget priorities with strategy and architecture.

    QUALIFICATIONS

    University degree in Information Technology or a telecommunications biased discipline.
    Experience of leading development of complex technology strategies, architectures or roadmaps
    Experience in End-to-End Solution Architecting
    Demonstrated experience implementing standard architecture and governance frameworks in a busy IT environment. TOGAF preferred.
    Certification in leading Architecture frameworks will be added advantage. This may include TOGAF, CGEIT.
    Good understanding of broad set of technologies used in IT.
    At least 7 years’ experience working in a software engineering or planning role or End-to-End for BSS or OSS applications.
    Demonstrated experience working within financial and supplier management processes.

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  • Senior Manager – IOT & ICT Presales, Architecture & Integration Senior Manager, Group Reporting Group Treasurer Engineer – Fixed Delivery Assurance Principle Engineer-Core Network Support (Fixed Data Services) Engineer – Radio Access Network Support Chapter Lead – Billing Engineering Technical Product Owner (TPO)- Enterprise Billing Automation Manager – Integrated Media

    Senior Manager – IOT & ICT Presales, Architecture & Integration Senior Manager, Group Reporting Group Treasurer Engineer – Fixed Delivery Assurance Principle Engineer-Core Network Support (Fixed Data Services) Engineer – Radio Access Network Support Chapter Lead – Billing Engineering Technical Product Owner (TPO)- Enterprise Billing Automation Manager – Integrated Media

    Brief description
    Reporting to Head of Department – Technology Enterprise Services, the position holder will be responsible for executing the IOT / ICT Operating Model to position Safaricom to be a technology company by 2025, build the winning team in IOT / ICT delivery in the region and Scaling IOT & ICT presales engagement, architecture and integration of  Solutions and Services to provide defined customer outcomes while providing a superior customer experience.
    He/she will also be responsible for building a reliable, dependable, market leading advisory centre on matters IOT/ICT for Enterprise Customers, managing critical relationships with key internal stakeholders and external partnerships in delivering to the enterprise customer.
    RESPONSIBILITIES

    Define & aligning Safaricom long term Enterprise Architecture transformation Strategy to support business strategy
    Oversee building business plans, strategic direction, and standards for procedures and policies as they relate to Safaricom Systems architecture
    Align the current and future architecture Standards to industry standards and frameworks while keeping alignment to Vodafone Group architecture guidelines.
    Establish Enterprise Architecture principles and governance processes
    Drive Secure by design framework for all Enterprise Solutions
    Own and Enforce Design Gates.
    Engage Business Partners/ SBU’s to obtain User Application Requirements
    Assessing server, storage and infrastructure sizing coming out of User Requirements
    Analyzing hardware sizing to meet application requirements
    Design load balancing and clustering solutions according to architecture standards
    Recommend solutions based on features & capabilities of existing/anticipated technologies
    Engage together with System Development/New Service Development / Service Platform Development teams to ensure application requirements are understood and translated to technical solutions.
    Design, develop and supervise implementation of test plans and report findings, in addition to making recommendations to appropriate stakeholders.
    Ensure application of best practice in Service Delivery Models for Safaricom.
    Drive adoption of ISO, eTOM or ITIL into Business delivery models in Safaricom.
    Drive uniformity of Safaricom Standards across the board.
    Budgeting and forecasting.
    Prepare CAPEX & OPEX forecasts and budgets to meet business requirement,
    Monitor and control OPEX expenditure for the section as required meeting corporate objectives.
    Attract & recruit the best talent
    Develop the team through learning initiatives, mentoring & coaching
    Team Engagement though constant feedback & communication, performance discussions
    Drive attainment of efficiencies through automation of processes/activities

    QUALIFICATIONS

    BSC Degree in one of the following: (Computer Science / Telecommunications/Electronic Engineering/ ICT
    Minimum 3 years in managing a Business Analysis and Architecture team in a telecommunications environment.
    Minimum 8 years’ experience in Business Analysis and Architecture environment
    Additional certifications in Project Management, Advanced Management of software systems, Database managements will be an added advantage
    Proven managerial experience leading a team of qualified professional engineers within a GSM network
    The jobholder will be a highly specialized and multifunctional individual.
    Strong results and performance orientation.
    Excellent interpersonal and communication skills.   
    Excellent analytical and reporting skills.

    Closing date: 31 May 2022

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  • Chapter Lead – Systems Engineering Technical Product Owner– Zero Touch Technical Product Owner – Insights Technical Product Owner – Service Desk Engineer – IT Service Desk IPCC Planning Engineer Data Centre Networks Engineer

    Chapter Lead – Systems Engineering Technical Product Owner– Zero Touch Technical Product Owner – Insights Technical Product Owner – Service Desk Engineer – IT Service Desk IPCC Planning Engineer Data Centre Networks Engineer

    Detailed Description
    Reporting to the Technical Tribe Lead – Service Management Department the position holder will provide technical leadership for the development and integration of Service Management Products & Services offered to internal and external customers with the goal of delivering high quality solutions within approved schedules.
    Key Responsibilities

    To provide technical leadership in the development, configuration and integration of all Service Management solutions/systems in line with the Service Management strategy;
    To actively participate in defining strategy, roadmaps and architecture design for Service Management products;
    To drive the delivery of new ways of working in Service Management with the goal of ensuring at least 50% of Service Management projects are delivered through agile methodology;
    To ensure timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed;
    To enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement;
    To ensure all delivered products are accurately documented and following the DevOps cycle;
    To lead, mentor and help develop Service Management Engineers to deliver high quality solutions and demonstrate Industry best development practices;
    To ensure successful end to end configuration and integration is done in line with the change management process;
    To actively contribute to the management of the projects by ensuring timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable;
    To manage engagement with respective products owners and Business stakeholders;
    To perform regular team and one-on-one engagements;
    To actively participate and contribute to CAPEX & OPEX budgeting;
    To operate within approved CAPEX & OPEX expenditure for the domain to meet sectional objectives.

    Qualifications

    BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT or Software Engineering.
    Experience in running digital transformation programs successfully;
    Extensive experience working with agile methodologies, such as Scrum, Kanban, XP, BDD and TDD;
    5 years’ experience, 2 years of which leading a team of Engineers in a busy telecommunication/ IT environment or Software Engineering;
    Proficiency in networking protocols – TCP/IP, DNS and load balancing;
    Working knowledge in Unix systems and Databases – Oracle, MySQL;
    Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec;
    Strong experience in programming/scripting language(s) – Python, or equivalent.

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  • Core Network Support Engineer – Packet Core Principal Legal Counsel- Financial Services Senior Officer – Partner & Inventory Management

    Core Network Support Engineer – Packet Core Principal Legal Counsel- Financial Services Senior Officer – Partner & Inventory Management

    Detailed Description
    Reporting to the Manager – Core Network Data, the position holder will be responsible for operation, maintenance, optimization, automation, transformation, implementation & support of Mobile Core Network equipment and services, with emphasis on packet core.
    Key Responsibilities

    Responsible for implementation, Operation and Maintenance of EPC network elements: SGSN/MME, GGSN/PGW/SGW, PCRF, DNS, EPSN for 2G, 3G, 4G, 5G and IOT networks.
     Integration of RAN systems: BSC, RNC, eNodeB, gNodeB,etc to the core network.
    Integration to downstream systems: Billing, HLR/HSS Datacom Nes: CGNAT, Firewalls, DNS, etc.
    Implementation of new technologies and services in the Packet Core network e.g NBIOT, voWiFi, VoBB, VoLTE,etc.
    Perform packet tracing and complex logs analysis for Packet Core Nodes in the 2G,3G,4G & 5G EPC domains.
    Exceptional troubleshooting skill is required to solve the customer issues before involving to the equipment vendor/manufacturers.
    Proactive maintenance and monitoring of key network and system to ensure adherence to KPI agreements.
    Configuration management and strict adherence to underlying governance structures.
    Perform BCP exercises and documentation as per BCP calendar.
    Develop and implement predictive analysis to avert system faults/incidents.
    Fault/incident resolution within SLA while adherence to underlying governance.
    Assist with the design process and assists in guidance with regards to practices, procedures, and techniques.
    Works with Business Agile teams and technology teams to determine if Core Network infrastructure and applications fit specification and technical requirements.
     Tests and evaluates systems, subsystems, and components.
    Acts as a technical contact and liaison for outside vendors and/or customers.
    Troubleshoots and resolves complex Core network issues affecting customer experience
    Operates and optimizes Core Network Packet Core to improve customer data experience.

    QUALIFICATIONS

    Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or related certification.
    Generally requires 3-5 years related experience.
    Hands-on knowledge in the following areas:

    Packet Core components in 2/3/4/5G:SGSN/MME, GGSN/PGW/SGW, PCRF.
    Telco Cloud implementations of EPC using virtualized network functions, cloud- network functions, physical network functions.
    Strong telecommunication callflow know-how in IP,LTE ePC, 5G, NBIOT.
    VoLTE/VoWiFi/VoBB callflow and applications.

    Practical (testing, troubleshooting, application) knowledge of above technologies.
    Knowledge and experience in using various test, packet capture and measurement equipment.
    Basic knowledge of linux administration.

    Closing date: 29 May 2022

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  • Senior Officer-Supply Chain Performance Management

    Senior Officer-Supply Chain Performance Management

    DESCRIPTION
    We are pleased to announce the following vacancy Senior Officer-Supply Chain Performance Management within Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager-Supply Chain Enablers, the position holder will be responsible for management of company’s supplier performance management framework in order to ensure growth in value-adding partnerships with suppliers and risks are well managed.
    Key Responsibilities:

    Supplier classification and segmentation.
    Development and review of performance timetable as per contract performance.
    Scheduling of performance reviews and ensure all contracts are covered.
    Support in developing Supplier improvement plans and administration/monitoring.
    Tracking, reporting and performance analysis.
    Ensure the Service Level Agreements are robust and aligned to key measures.
    Develop and lead quarterly review meetings for all strategic contracts.
    Ensure that correct OSH classification is done in the contract Supplier database.
    Enforce risk treatment from tender stage and captured in the contract management system.

    QUALIFICATIONS

    A Graduate with a Degree in any relevant field from a recognised University.
    Professional certification in Chartered Institute of Purchasing and Supply (CIPS).
    Have at least 2-3 years’ relevant work experience in a supply chain field.
    Good knowledge of MS office.
    Highly developed interpersonal and communication skills.
    Experience managing external stakeholders.

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    safaricom.taleo.net

  • Engineer Energy Optimization Senior Engineer, Energy Database Developer& Data Analyst Engineer Energy Planning & Design Engineer Power Implementations Enterprise Services Optimization Engineer

    Engineer Energy Optimization Senior Engineer, Energy Database Developer& Data Analyst Engineer Energy Planning & Design Engineer Power Implementations Enterprise Services Optimization Engineer

    Reporting to the Manager, Planning and Design the position holder  whose scope for this position is Energy Performance Optimization, will be responsible for end to end ownership of energy systems digitalization, automation in full consideration of energy efficiency and reduction in energy consumption, energy systems digitalisation and automation initiatives spectrum of network(Data centre, Hub sites, BTS sites)in the region assigned cluster.
    Key Responsibilities:

    Drive implementation of energy systems digitalization and automation.
    Energy data analysis and presentation.
    Lead Energy consumption reduction and increase in Energy efficiency drive initiatives.
    Energy project management governance to ensure conformance with data center standards and risk integration of energy projects into existing systems.
    Liaise with Data Center OPS/Energy Planning/ Energy Implementation teams, and Regional Network Maintenance team to ensure Optimized energy supply and utilization.
    Health and safety standards are maintained and improved during project execution.
    Carbon emission reduction.
    Energy equipment inventory management.
    Vendor Selection for different projects evaluation of EOI and RFP documents for vendor selection.
    Vendor management evaluation and appraisal for Energy equipment performance, vendors support and SLA performance and project implementation contractors.
    Lead in Energy Audits (Legal-Eppra and ISO).

    QUALIFICATIONS

    A minimum Bachelor’s Degree in Electrical & Electronic Engineering, Telecommunication, Computer, IT or related field.
    Should have demonstratable 3yrs experience working in energy system in telecommission environment.
    Should demonstrate expertise IT/computer skills.
    Should demonstrate proficiency in Data analytical and presentation skills.
    Knowledge of Data Center Management systems including, CEM/CMVP and accreditation is an added advantage.

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  • Enterprise Services Optimization Enterprise Gold Support Engineer Enterprise Platinum Support Engineer Principal Engineer, Data Center Strategy and Energy Standards

    Enterprise Services Optimization Enterprise Gold Support Engineer Enterprise Platinum Support Engineer Principal Engineer, Data Center Strategy and Energy Standards

    Detailed Job Description
    Reporting to the Senior Manager – Enterprise Service Support, the position holder is responsible for performing complex 2nd Line technical support operations for enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Service Support teams (ECS and Platinum) and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
    Key Responsibilities:

    Problem management, deep dive on recurring incidents.
    Partner management

    Performance tracking and service reviews
    Track and schedule customer preventive maintenance
    Partner technical training
    Systems  access
    Complex site visit support
    H and S

    Customer project execution complex and time bound, reviews and redesigns of existing customer solutions.
    Drive automation agenda e.g. creation of robots to create efficiencies within ESS.
    Service migrations, relocations, decommissions, upgrades and downgrades.
    Technical escalations  with backend teams and vendors, especially on global or specific customer incidents that work around was provided.
    Liaison and coordination of CRQs and change management to avoid and reduce customer impact, review pre-checks and post checks.
    Vendor and partner evaluations.
    Enterprise customer facing systems licensing e.g managed security end point licensing.
    Ensure all customer solutions are documented.
    Ensure communication progressively and properly done to all stakeholders weekly and monthly reporting on link performance.

    QUALIFICATIONS

    Degree in Telecoms, Engineering, IT, Physics or Math or any other relevant qualification.
    Minimum 3 years’ experience in a busy ISP/Telco in managing large IP and transport networks.
    Must have network connectivity certifications on professional level .i.e. CCIP, CCNP, CCVP, CCSP HCNP, HCIP, CWNP and above.
    Strong understanding of emerging digital technologies: SDWAN, IoT, managed security services (Cisco ASA/Fortinet/Cyberoam/SOPHOS), AWS, Microsoft Azure, VMware, IoT, Telematics, RPA. Certifications and practical hands-on experience on the same is an added advantage.
    Knowledge in Python, Java, Kubernetes. Certification on the same is an added advantage.
    CISA, CISM, CEH certifications are an added advantage.
    Strong knowledge of microwave and fiber transmission and access technologies i.e. TDM,SDH plus experience with vendors like Rad.
    Ability to manage/troubleshoot a large service provider transmission and IP network.
    Conversant with IPv4, IPv6 Addressing Schemes, Variable Length Subnet Masking (VLSM), VLANs, IP QOS, Triple play services.
    Knowledge in ISP services; DNS, SMTP, POP3, RADIUS/PPPoE, Web Hosting,
    Knowledge of data networking and networking protocols in reference to the WAN and LAN environments.
    General knowledge in all layers of data communications, customer applications and associated technologies.
    Knowledge and experience with network operating systems such as Cisco IOS, IOS-XR, IOS-XE and Huawei OS.
    Candidate should demonstrate deep and wide knowledge ITIL, Agile, SCRUM, DevNet frameworks and relevant certifications.
    Strong technical analysis, troubleshooting, and problem resolution skills, including research of customer issues, issue re-creation, and log file analysis and experience in offering technical support to enterprise customers.
    Strong work ethic capability to influence cross-functional teams and to build trust with team, clients, and internal departments. Capacity to learn quickly and adapt to changing priorities.
    Ability to understand and communicate highly complex technical issues, commitment to quality.

    Closing date: 22 May 2022

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  • Senior Officer – Materials & Cost Control Specialist – Enterprise IoT Customer Support Specialist – Enterprise ICT Customer Support

    Senior Officer – Materials & Cost Control Specialist – Enterprise IoT Customer Support Specialist – Enterprise ICT Customer Support

    Detailed Description

    Reporting to the Manager, Materials & Cost Control, the position holder will be responsible for management of the Network CAPEX and NOPEX budgets & costs – Budget forecasting and cost evaluations, Management of Network materials and equipment – Materials forecasting, procurement, allocation and utilization, Contract Management – Request for Quotations (RFQs) preparations, contractor evaluations and administration of damages.

    Responsibilities;

    CAPEX Management

    Preparation of detailed CAPEX budget for the network rollout, optimization and other adhoc projects.
    Preparation of investment papers for budget justification to get CAPEX governance approval.
    Preparation of budget requests for accurate budget loading for the Network CAPEX.
    Network Budget Utilization, Monitoring & Reporting.
    Review of quotations from contractors to ensure they conform to scope of works and approved/contractual rates.
    Raise in Oracle ERP all Purchase Requisitions (PR’s) & resultant Purchase Orders (PO’s) for Technology Projects for both equipment and services.
    Ensure timely acceptance/receipting of invoices in Oracle ERP for fully delivered projects and equipment/materials.

    Network Equipment/Materials Management

    Consolidation and harmonization of Network equipment and materials.
    Liaise with Supply Chain to ensure ordered equipment and materials are delivered in good condition and on time for projects implementation.
    Monitoring of material utilization and stock levels to avoid unexpected shortages.
    Liaise with other departments for equipment and materials loaning where unforeseen or unplanned projects come up & follow up to ensure the loaned equipment and materials are replaced/backfilled.
    Liaise with Supply Chain Management to ensure obsolete materials/equipment are sold out to ensure optimal utilization of warehouse space.
    Verification of Material Requests (MR’s) forms to ensure accurate quantities are captured.
    Process Internal Requisitions (IR’s) and Return Internal Requisitions (RIR’s) as per approved MR’s.

    Contract Management

    Preparation of all required Network Projects RFQs including Bills of Quantities.
    Evaluation of RFQs for selection of suitable contractors.
    Continuous performance evaluation of the contracted partners as per agreed service level agreements.
    Analysis of project delays or equipment damages to ensure damages are administered accordingly.
    Analysis of work allocation to contractors to ensure a balance of the same.
    Required Technical and Professional Qualifications:
    University Degree in Building Economics (Quantity Surveying)/Construction management/Civil Engineering or other equivalent qualification.
    3 years post-graduation experience with minimum 2 years’ experience in Telecommunications industry
    Project Management (Agile) Certification.
    Proficiency in Microsoft application programs (MS Word, Excel, PowerPoint et al).
    Registration with relevant Professional Bodies is an added advantage
    Good data analytics, visualization & reporting skills.
    Excellent communication and interpersonal skills.

    Closing date: 21 May 2022

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  • Engineer- Metro Deployment Engineer Support-Financial Services IT Program Manager Enterprise Risk Manager

    Engineer- Metro Deployment Engineer Support-Financial Services IT Program Manager Enterprise Risk Manager

    Detailed Description
    Reporting to the Manager- Metro Deployment, the position holder is responsible for deployment, optimization and management of all the fiber network to support both Internal and External Customers requirements
    Key Responsibilities

    Develop a formal and comprehensive project plan and Obtain all approvals with identified stakeholders prior to proceeding with project execution
    Refine project estimates and resource requirements by performing field surveys to determine and define project baseline and schedule
    Maintain and periodically update the project plan and raise potential risk of deviations from project plan
    Manage the supplier assigned to a project to ensure timely delivery of project
    Manage the Change Requests and recommend appropriate action
    Coordinate project activities with all involved departments and sections departments to ensure well-ordered, end-to-end execution of all project tasks
    Prepare and issue regular/weekly project progress reports for timely and accurate decision making by stakeholders
    Hold regular project progress review and coordination meetings with key project team members, with Contractors, and other project stakeholders
    Develop and maintain the standards and processes to be used in fibre deployment
    Enforce standards in the materials used in networks deployment to ensure optimum QOS and network lifespan
    Maintain and control quality of deployment to ensure high availability and resiliency
    OHS standards enforcement during deployment of fibre networks in conjunction with other stakeholders
    Perform quality inspection and acceptance of concealed works by making regular visits to the field to assure standards, and Validation of as built documents
    Represent Safaricom towards municipality/county authorities and other external parties when required
    Investigate project disputes and resolve or recommend appropriate action
    Act as the Safaricom representative towards the public and local authorities
    Be on call to jointly respond to emergencies such as damages to third parties facilities and follow up the supplier assigned to the project

    Qualifications

    First Degree in Engineering with a strong fibre telecoms content.
    3-year experience in deployment of fibre network  
    Excellent project management skills in handling large projects in telecommunication; Certifications in Project Management will be an added advantage
    Knowledge in GIS mapping tools; Connect Master proficiency will be an added advantage
    Familiar with ROW acquisition process

    Closing Date: 18 May 2022

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  • Sales Relationship Manager M-Pesa Africa: Local Acceptance Manager – Business Apps Manager – Metro Deployment Engineer – Fixed Technical Support(Customer Solutions) Engineer-Metro Capacity and Optimization Planning Engineer-Metro Rollout & Coverage Planning Engineer, Data centre Operations Operational Excellence Analyst

    Sales Relationship Manager M-Pesa Africa: Local Acceptance Manager – Business Apps Manager – Metro Deployment Engineer – Fixed Technical Support(Customer Solutions) Engineer-Metro Capacity and Optimization Planning Engineer-Metro Rollout & Coverage Planning Engineer, Data centre Operations Operational Excellence Analyst

    Brief Description
    Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Energy, Media, Technology and Security (EMST) vertical; to drive and achieve revenue targets through solution selling and segment propositions.
    KEY ACCOUNTABILITIES
    SALES ACQUISITION AND REVENUE GROWTH

    Individual contributor in sales role responsible for delivering set revenue target.
    Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
    Drive identification and adoption of relevant segment propositions;
    Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management;
    Proactive Relationship performance management and tracking;
    Position new Solution offerings and acquire Sales within EMST TML; through acquisition and penetration;
    Provide thought leadership and Insights from customer engagements within the EMST Vertical.

    RELATIONSHIP & BASELINE RETENTION

    Develop and execute customer ring fencing strategies in EMST Vertical;
    Stimulate existing prepositions within EMST Vertical;
    Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term EMST objectives;
    Churn Management in EMST Vertical;
    Contract Management: Follow up on all existing contracts & renewal;
    Provide insight into the refinement of customer journey processes;
    Timely response to customer correspondence (not later than 24 Hrs.);
    Flag potential escalations timeously.

    SALES ACCOUNT DEVELOPMENT PLANNING

    Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
    Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

    REPORTING

    Manage reporting cycles (daily, weekly, and monthly).
    Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting.
    Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

    NPS – Manage customer relationships to drive Net Promoter Score by:

    Maintaining strong and deep relationships with accounts under direct management;
    Follow through on all customer issues until closure;
    Maintaining communication with the customer throughout the entire customer journey.
    Embrace the SAFARICOM WAY – SPEED, SIMPLICITY, and TRUST

    Job Requirements

    Degree in Commerce/ ICT or a business related;
    Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
    Knowledge/ Work experience in ICT working with Energy, Media, and Technology firms will be an added advantage;
    Strong relationship building skills, preferably from a major blue chip company;
    Ability to deliver results and meet and surpass targets;
    New business development skills.
    Be commercially savvy with a deep understanding and demonstration of solution selling.

    Closing date: 20 May 2022

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