Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Principal Officer-Financial Planning & Analysis

Brief Description;
The role will report administratively to the Senior Manager-Business Planning & Reporting .The role holder will ensure that the business is able to process, compile and report the annual budgets, Long range plan and rolling forecast results to management and the Group on a timely basis. The preparation of the annual budgets, long range plan and rolling forecast results should comply with company procedures and the accounting policies for the Group and submitted in the formats prescribed.
Job Responsibilities

Document and implement best practice budgetary processes and procedures and ensure they are in conformity with ISO standards. Ensure the budgetary processes and procedures are reviewed and updated quarterly.
Ensure implementation of the company processes & procedures in the preparation of the annual budgets and quarterly forecasts while incorporating the International Financial Reporting Standards (IFRS).
Ensure the annual budgets, long range plan and quarterly forecast information adheres to IFRS and complies with Group accounting policies.
Prepare the Hyperion supporting schedules, reconciliation statements and financial statements ready for use in the Vodacom Group submissions.
Identify improvements in the Oracle financial application that impact on the Budgeting Model and participate in the implementation of the improvements.
Review and avail Monthly Consolidated Group Profit & Loss, Balance Sheet and Cash flow statements with KPIs for Subscribers, Usage, ARPUs and Margins.
Coordinate the preparation of the monthly rolling forecast and submit to Vodacom
Detailed review of monthly cash flow forecasts
Monitor performance closely ensuring risks and opportunities to budget are highlighted to management ahead of time
Margin statements to be availed and circulated to Product managers showing performance to EBIT Margin.
Identify and implement cost and efficiency improvements

QUALIFICATIONS

Qualified Accountant with CPA (K)/ACCA/CIMA/ACA or equivalent with an Honors degree from a recognized university;
4-5 years Accounting experience in an international or well-run company
At least 2 years management experience in corporate reporting for financial and management information
Proficiency in using the Hyperion Financial Management system for planning and reporting

Apply via :

safaricom.taleo.net

October 29, 2024
Principal Engineer Cyber Prevent and Defense Solution Architect Area Chapter Lead

Reporting to the Senior Manager, Cyber Prevent and Defense, the successful candidate will lend support in day-to-day operation and maintenance of Cyber Security solutions and services to ensure 99.999% uptime. He /she will provide technical security expertise and 2nd level support to staff and teams to ensure the efficient use of systems and tools. He or she will be responsible for managing key cyber security programs across the organization.
Key Responsibilities

Act as an operational team lead in the configuration, management and upgrade of a wide variety of cyber security technologies e.g. Intrusion Prevention systems, Web Application firewalls, Anti-DDOS protection, Web & Email content filtering, Endpoint Security, PKI & certificate management, multi-factor authentication, privileged identity management.
Liaise with other business leads and participate in project meetings and contribute to design reviews – from high level design/architecture to configuration of system level parameters to meet security goals.
Serve as the primary point of contact & escalation point for Security Administration tasks and coordinate provisioning, installation and troubleshooting of incidents.
Lead efforts in documenting & reviewing the changes, operation and troubleshooting of Cyber Security platforms and procedures.
Ensuring that controls are well fine-tuned to protect the Safaricom brand.
Maintain up to date cyber security technologies by installation of new signatures and patches and ensure these tools cover the right scope.
Ensure agreed support SLAs are met with respective vendors and with internal customers.
Ensure that all new threats are addressed when the need arises.
Ensure that the environment is well protected from intrusions/hacks.
Execution of incident management plan and forensics tasks including doing reports on root cause analysis and remediation plans.
Assisting in defining, maintaining, continual improvement and weekly reporting on the Cyber Security program.
Maintaining and continual improvement of Cyber Security Operations processes and procedures.
Providing 2nd level support to staff and teams to ensure the efficient use of systems and tools.
Troubleshooting and remediating issues impacting Cyber Security Operations.
Assisting with key Vodafone cyber security baseline programs across the organization i.e. patch & vulnerability management, compliance management, data leakage protection, malware protection, privileged identity management, multifactor authentication.

QUALIFICATIONS

Degree in Electrical Engineering/Computer Science/information Technology.
At least one professional Information Security Qualification: CISSP/CISM/CISA/Comptia Security+.
Proven competencies in Network Security: CCNA or CCNP (Security).
Proven competencies in Microsoft, Linux or Unix Operating Systems administration.
Proven competencies experience in Information Security Technologies.
Minimum of 3 years in Cyber Security systems administration e.g. Intrusion Prevention Systems, Web Application Firewalls, Remote access, Content Filters, endpoint protection, vulnerability management solutions.
Expert level analytical and problem-solving skills are required.
Good report writing and communication skills.
Good at coordinating and leading teams.
Analytical Thinking. Customer focused.

Last Date to Apply: Dec 23, 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
M-Pesa Africa – Cybersecurity Specialist: Governance, Risk & Complianc Cost Analyst/Manager – Opex Management and Consolidation M-Pesa Africa – Cyber Security Architect Manager – Finance Business Partner (SOHO and Decision Support)

The successful candidate will be responsible for ensuring that the organization’s Cyber Security risks are under explicit management control and as well coordinate strategic integration of Cyber Security programs within M-Pesa Africa. They will be part of the team that drives compliance to internal and global cyber security related policies and standards, Vodafone Cyber Security Baseline controls and applicable Kenyan laws and regulations.
What you will be doing

Continually reviewing and updating security policies, standards, and guidelines in response to the ever-changing cyber threats in coordination with Enterprise Risk Management team;
Monitoring and driving compliance to internal and global cyber security related policies and standards, Vodafone Cyber Security Baseline controls and applicable Kenyan laws and regulations;
Coordinating stakeholders to deliver on targets or agreed business outcomes;
Coordinating periodic independent assurance of critical products and services;
Coordinating implementation of recommendations from independent assessments;
Conducting Cyber Risk Assessments to determine cyber risk profile and define treatment plans;
Recommending Cyber Security services improvement plans;
Coordinating projects handover process within the cyber security functions;
Continually reviewing, implementing and proposing improvements of the user access governance process;
Coordinating periodic cyber security knowledge transfer, awareness sessions and phishing simulations to staff in line with strategy;
Supporting the implementation of the Managed Security Services strategy and roadmap;
Participating actively in cyber security events and trade shows, reporting and presentations.

Skills and competencies you require for the role

At least 2+ years of hands-on experience in managing Cyber Security technologies and operations;
Proven experience in supervising, leading, or coordinating teams and managing stakeholders;
Knowledge of the Vodafone Cyber Security Baseline Program will be an added advantage;
Expert level analytical and problem-solving skills;
Good report writing and communication skills;
Analytical thinking coupled up with customer focus.

Apply if you have:

Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
At least 2+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
Proven experience with GDPR, Kenyan Data Protection laws, CBK guidelines on Cyber Security amongst others.

Last Date to Apply: Dec 29, 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Revenue Assurance, Analyst

Reporting to the Principal Officer-Revenue Assurance, the role holder will be responsible for providing assurance to the business on billing, revenue and cost reporting for all services including voice, data, SMS, interconnect, roaming, managed IT services among other products and services in line with revenue assurance policies and controls.
Detailed Description

Proactively identify and report on all areas that are susceptible to Revenue leakage
Implement and monitor Billing Assurance controls in the revenue assurance system
Perform impactful product risk assessments to ensure functionality of the product, rating and billing is accurately done in line with the approved business rules to ensure minimal revenue loss.
Perform end to end reconciliation for all revenue streams in liaison with the Billing team and the data clearing house where applicable
Daily monitoring of roaming and Interconnect traffic and reconciliation of the same in the RA system to source systems and timely error management reviews
Develop appropriate procedures that will ensure that the organization pays correct and optimal amounts to interconnection partners
Revenue validation and Reconciliation to key reporting systems (business intelligence systems and the financial systems) for completeness
Monitoring of the system interfaces for all product purchases which could include Retail Management System (RMS), M-PESA, Billing System and Financial Reporting system (ERP)
Payment integrity checks to ensure accuracy and integrity of payments including trade commissions and partner revenue share.
Recommend policies and procedures to help identify revenue leakage in all service revenue areas and reduce incidences of revenue loss within the organization.
Champion revenue reconciliations and the Airtime top up management system to the General ledger.
Periodic review of the controls and risk assessment to align to current business processes
Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.

QUALIFICATIONS

A graduate with a degree in Computer science, Engineering, Information Technology, Economics, or Commerce.
Professional certification in Auditing, Accounting, Risk Management or Information Systems will be added advantage
Relevant post-graduate education is an added advantage
Have at least 2-5 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement
Revenue Assurance Practitioners Certification is an added advantage.
Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing
Advanced skills in Microsoft applications including Excel and Power point
Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.
Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
Have strong business acumen and highly developed commercial experience
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders

Apply via :

safaricom.taleo.net

October 29, 2024
Enterprise Integration & BPM Support Engineer Solutions Engineering Lead

Reporting to the Enterprise Integration & BPM Support Lead, the position holder will be responsible for support, administration, service provisioning and availability of Enterprise Integration services, related automated business processes and order management framework. This includes L2/L3 support and ensuring operational efficiency for all the services under the domain in accordance with ITIL, ISO and other agreed measures of excellence.
Responsibilities

Design, build, and troubleshooting data storage, RAID, disk volume management, backup, and disaster recovery.
2nd /3rd line technical Support: – Support defined domain areas by ensuring all related services and products are operationally optimal. This includes tasks assignment and KPI monitoring.
Service availability and monitoring: – Monitor data and service availability for all Enterprise Integration services, business process automation tools & services and order management. This includes ensuring that the set KPIs are met.
Incidents and problem management: – Provide expert management of Incidents, root cause analysis, management of problems and closure of recurring incidents related to the responsible domains. E.g., TIBCO services, SOA services, Order services and BPM. This should be within the defined ITIL, ISO and other acceptable guidelines
Coordination and follow up: – Coordination within the team, at crossfunctional level and suppliers to ensure synergy is achieved and timelines are met in all team objectives. This includes monitoring the supplier SLAs.
Testing and Quality management: – Work hand in hand with the delivery teams to ensure services and products transitioned to production are of optimal quality. This includes non-functional quality elements e.g., capacity management, load test, security and other elements.
Reporting: – Maintain reports on SLA, OLAs, Vendor performance, support trends and other relevant KPIs.
Research and development: – Participate in research and development including adoption of new ways of managing operations e.g. Machine learning, proactive monitoring, CI/CD and other emerging technologies.

Leadership

Participate in stakeholder engagement to ensure their services delivery needs are catered for. This will involve close working with the business engagement team.
Participate in team mentorship to ensure optimal performance.
Engage the various business units’ stakeholders to ensure continual service improvement incorporation as per provided feedback.
Participate in service redesign and enhancement discussions.
Research and development: – Take part in research and development including adoption of current ways of managing integration, development, and delivery. E.g., agile delivery, scrum methodologies, DevSecOps, and other emerging methodologies.

Support

Working with planning and delivery teams to deliver enhancements as well as fix bugs for already deployed solutions as per ITIL & ISO guidelines.
Support onboarding of all integration services to Dynatrace, Splunk and any other monitoring tool.
Lead and support the adoption of Machine learning and AIOPs initiatives within the Integration space.

Qualifications

University Degree in Computer Science or related technical field.
Certification or training in database administration and application development. E.g. oracle, mysql, PL/SQL, or other no-sql databases.
ITIL or ISO training and certification
Training and advanced Experience in HTML5, Java, RSS, webserver
technologies, scripting and MySQL.
Certification or training in TIBCO technologies, Oracle SOA, TIBCO FOS
(or any order management framework), Oracle or TIBCO BPM.
Certification or training in architecture or business analysis is an added
advantage.
Red hat OpenShift/Kubernetes certification or training is an added
advantage.
5 years’ experience in a networked and dynamic IT environment at least 3 of those should be as a senior software developer or architecture role.
5 years Software development with a bias in middleware and application server platforms skills like Tibco, Mule soft , oracle SOA,
Jboss, WebLogic, WebSphere, Glassfish, Java ,Tomcat EE & scripting skills.
Advanced skill in webserver administration and optimization. E.g. Apache, Apache Tomcat, Microsoft IIS or any other commercial.
Knowledge and experience with No-SQL, Big Table/Columnar data systems, parallel data processing, Software as a Service added advantage
Knowledge and experience with containerized environments (Redhat OpenShift, Kubernetes etc) desired

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Credit Controller- Onboarding & Governance( Payments Allocation & Customer Billing) Principal Managed Security Services Principal Officer Cyber Security Assurance

Detailed Description

Daily management of Payments allocations to ensure Accuracy and completeness on allocations of the VIP ledger.
Timely monitoring of accounts in collections in ensuring that they are reconnected once the payment is allocated.
Weekly reviews with the debt management team in ensuring all corporate payments remittances are provided.
Monthly Review of the payment allocation process and plan out efficient way for the next month.
Timely query resolutions for CnC email folders and Ebill folder through bill dispatch feedback to ensure closure and reduction of debt.
To champion the exercise of email sourcing through interactions & customer engagement in order to improve the e-bill solution uptake for EBU & CBU post pay customers.
Coordination of departmental milestones executions hand in hand with all the account managers to enhance collections consistency
Co-ordination and communication & administration of Letters received to the Department.
Coordination of the post pay terminations/ retention and churn.
Enhance the billing and bill dispatch process end to end to timely delivery of bills to customers
Enhance continuous sourcing and update of emails from customers to ensure consistent accuracy on bills dispatched
Analyze the churn reports trend analysis for effective decision making within the business
Ensure all credit notes raised to the assigned LOBs have been fully signed and posted and allocated by receipting team.
Partnership with enterprise and consumer business units for effective preparedness in resolution of all issues within 4 hours SLA and feedback to customers to ensure that every experience with us is memorable
To continually participate on Post pay stakeholders trainings and process reviews.
Preparations of sectional reports and audit Schedules.
Ensure completion of reports within the set timelines portfolio management.
Daily handling Customers queries through Letters, Emails to credit, telephone calls, walk in customers, Siebel Activities and Service requests (SRs)
To ensure expedient management of customer queries on Ebill folder feedback in 4hrs turnaround time.
Preparation of weekly/Monthly reports and schedules.
Trend analysis reporting on the ebill folder.
Coordination of Bill printing and dispatch by the Outsourced agent to ensure the set SLA and quality checks are continuously identified and reviewed the Safaricom Way.

QUALIFICATIONS

First Degree in a business discipline or social sciences
Diploma in Credit Management
Five years hands on experience in credit management
High Resilience and have impeccable character

Last Date to Apply: Dec 15, 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
CVM Operations Engineer – 2 Positions CVM Development Engineer – 2 Positions

Detailed Description
Reporting to the Big Data & CVM Tech Delivery Lead, the position holder will be responsible for providing leadership for support and maintenance of the CVM platform and ecosystem. This role will be responsible for monitoring the CVM ecosystem to ensure availability.
Key Accountabilities:

Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms.
Resolution of Incidents, providing RCA and recommendations to improve SLA.
Responsible for ensuring availability of CVM Platform.
Responsible for ensuring reliable integrations with CVM.
Responsible for ensuring quality of KPIs in the CVM data Mart.
Prepare SIT test cases based on the campaign design requirements.
Setup of operational procedures to support live operations.
Improve operations by conducting systems analysis; recommending changes in policies and procedures.
Lead implementation of the Business Continuity Plan & testing.
Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
Evaluation of deployed solutions to ensure that they meet performance standards.

Job Qualifications:

BS or MS in computer science or equivalent practical experience.
At least 2-3 years of coding experience.
Experience in at least 1 programming language – Java, C#, Python, Spring Boot.
Experience with SQL databases, such as Oracle, MySQL, Postgres.
Knowledge of cloud technologies – AWS, GCP, Azure.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Commercial and Fintech Capability and Skills Development Lead Senior Officer- Digital Media

Brief Description
Reporting to the Chapter Lead – Capability and Skills, the role holder will be responsible for diagnosing commercial and fintech capability and skills development needs in the Organization, team and individual level so as to design and deliver blended solutions to meet business goals.
Detailed Description

Works with the business to develop plans to close key gaps identified in learning needs and skill gap analyses
Accelerate focus on continuous learning,
upskilling and reskilling employees for current and emerging commercial / fintech roles
Design intuitive learning experiences through application of learning models and tools to assess and develop commercial and fintech capability.
Apply knowledge of learning design and technology to optimize and design blended learning paths
Research best practice to innovate on current thinking to enable experimentation with new technology and methods.
Demonstrates advanced facilitation skills and can build this capability in others
Drives and maximizes innovative technology to drive a learning culture
Leverage Technology and stakeholders to deliver skill transformation at scale in Commercial and Fintech
Establish a baseline to evaluate the business impact of skills improvement or behavioral change.
Works with communities of practice, subject matter experts and third parties to develop and implement learning interventions
Leverages internal and external stakeholders across the business and eco system to drive and embed a learning culture that drives growth and innovation
Design and own Commercial and Fintech learning and reskilling standards, policies, frameworks, and tools.
Define and own career pathway frameworks that help employees mobilise their careers.
Use insights to continually evolve and improve
the learner experience.
Lead communication, engagement and learning campaigns that excite and inspire employees to learn and grow.
Lead, assess and track learning, reskilling, and upskilling interventions.
Build alignment on commercial and fintech skill development priorities and resource allocation.
Establish a coaching culture owning standards, accreditation, coaching faculties
In liaison with Talent, Performance and Acquisition Unit, contribute to the design, implementation and management of effective leadership, performance , employee development and talent management initiatives to address performance and talent gaps related to capacity/knowledge among staff.

QUALIFICATIONS

Bachelor’s Degree and Higher National Diploma in HRM.
5yrs relevant experience in HR management, with specialization in commercial capability and skills development.
Extensive experience in leading and executing end to end capability and skills process
Experience in Coaching and building Line manager capability in performance / productivity management and development.
Good stakeholder management experience.

Last Date to Apply: Dec 12, 2022

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Senior Officer-Fraud Prevention

Brief Description
Reporting to the Senior Manager – Fraud Prevention & Ethics Awareness, the role holder will implement the ethics management program. The role carries out the roles of awareness, fraud risk and control review and ethics reporting.
Detailed Description

Conducting fraud awareness sessions across lower risk areas
Monitor adherence to Safaricom Code of Conduct.
Identification of fraud risks in non-complex (standard) processes and products and recommending improvement opportunities.
Compilation of ethics activities for reporting

QUALIFICATIONS

Level 3 working with others: Excellent presentation and interpersonal skills. Can communicate with impact.
Level 2 Risk Management. Ability to identify fraud risks in established recommendations.
In-depth understanding of fraud and ethics concepts.
Good knowledge of Safaricom business models and processes.
Level 2 creativity. Ability to identify fraud risks that are not immediately apparent.
Ethics Officer Certification/ Certified Fraud Examiner Certification.
Business or Law undergraduate degree.

Apply via :

safaricom.taleo.net

October 29, 2024
Anti-Money Laundering Analyst

Reporting to the Principal Officer – Money Laundering Reporting Office, the role holder has the responsibility to ensure adherence to the organization’s anti money laundering (AML) and counter terrorist financing (CTF) controls. The person will also ensure that M-PESA services are offered in compliance with provisions of the Proceeds of Crime & Anti-Money Laundering Act, 2009.
Job Responsibilities

Implement adequate AML and CTF controls to ensure that all possible areas of AML & CTF concerns are covered.
Perform ongoing Know Your Customer/Partner reviews to ensure compliance with applicable laws, regulations and the company policy.
Maintain an effective AML awareness program across the company.assess effectiveness and address emerging risks.
Perform periodic review of the due diligence and training programs to
Update weekly, monthly and quarterly reports on the state of AML program and implement the feedback provided.
Proactively identify risks in the assigned projects and follow up on implementation of agreed mitigation controls.
Report control weaknesses or lapses to the line manager in a timely manner, recommend mitigation controls or process changes and follow up implementation of agreed actions.
Follow up for timely implementation of recommendations made by Internal and External auditors.
Ensure that AML procedures and processes are in line with regulatory requirements.
Maintain detailed knowledge of current AML regulations and keep track of developments within the AML scope.
Maintain strong working relationship with internal stakeholders such Channels, Sales & Distribution, Financial Services, Enterprise Business Unit, Corporate Affairs and Consumer Care to ensure that compliance issues are regularly discussed and addressed.

QUALIFICATIONS

Bachelor’s degree or its equivalent
Good knowledge of payment services and operations
Knowledge of money laundering techniques and regulations
Experience in working with Server Query Language (SQL) and analysing large volumes of data
Results oriented, effective communicator and a team player eager to learn and share experiences
Skills in big data analytics or robotic process automation will be an added advantage

Apply via :

safaricom.taleo.net

October 29, 2024