Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Regional Business Lead Product Manager- Technology for Development Business Relationship Management Lead Data Analytics Developer Frontend Web Developer Service Reliability Engineer

Reporting to the Chief Channels Officer, the role holder will develop and execute regional strategy and execute plans derived from Safaricom or the Business Unit strategies and plans. The position is responsible for execution of strategy and plans within the assigned region. The role holder ensures achievement of commercial sales and growth objectives within the region supporting Consumer, Fintech, Fixed and Digital in order to ensure attainment of Regional goals.
Key Responsibilities
Impact on the Business

Develops a local strategy and business plan in the assigned Region.
Creates key partnerships and ensures delivery of Joint Business Plans that drive achievement of the Region Mission .
Forge and leverage on partnerships at Regional level to expand the Distribution infrastructure.
Develop a strong competitor footprint in the area of operation.
Manages a diverse portfolio within region, directly or indirectly, across marketing, sales, emerging markets, technology, safety, human resources etc.
Responsible for achieving and growing subscriber gross additions, churn and net adds as per targets.
Embed Regional Route to Customer management in respective Region.
Implement activities relating to front line marketing to ensure consistent growth of market share.

Network & Customer Experience

Responsible for accelerated rollout plan for the Region.
Ensure network expansion and effective distribution in the Region.

Customers Suppliers and Third Parties

Act as a key representative / liaison of Safaricom within the Region with key stakeholders such as private and public sector officials, staff, non-governmental organisations, customers, etc.

People management

Provide leadership to cross-functional team Territory Leads, Route to Customer Execution, Regional Marketing, Financial Services, HR and Technology) to deliver Region business goals.
Embed coaching as a way of execution to deliver set performance targets.

QUALIFICATIONS

At least 7 years senior management experience in sales in a fast-paced organization.
Strong general management & including capability development and managing change.
Should have experience in a range of group functions, marketing, franchising, financial management.
A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans.
Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style.
People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success.
Strong experience in building business relationships and negotiation.

Last Date to Apply: Mar 21, 2023

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Sales Relationship Manager – Public Sector

Detailed Description
Reporting to the Sector Manager, the successful candidate will be responsible for managing Strategic Accounts (TML-Target Market List) within the Public Sector and NGOs vertical; to drive and achieve revenue targets through solution selling and segment propositions.
Key Responsibilities
Sales acquisition and revenue growth

Individual contributor in a sales role responsible for delivering set revenue targets.
Identify growth prospects (New/Up-sell/Cross-Sell) within the TML.
Drive the identification and adoption of relevant segment propositions.
Device strategic plans for Relationship penetration and ensure implementation of tactical plans including opportunity pipeline management.
Proactive Relationship performance management and tracking.
Position new Solution offerings within Public Sector and NGOs TML; through retention, acquisition and penetration.
Drive acceleration in new growth areas of ICT and IOT.
Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.

Relationship & baseline retention

Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical.
Stimulate existing prepositions within Public sector and NGOs Vertical.
Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives.
Churn Management in Public sector and NGOs Vertical.
Contract Management: Follow up on all existing contracts & renewal.
Provide insight into the refinement of customer journey processes.
Timely response to customer correspondence (not later than 24 Hrs.).
Flag potential escalations in a timely manner.

NPS- Manage customer relationships to drive Net Promoter Score by;

Maintaining strong and deep relationships with accounts under direct management.
Follow through on all customer issues until closure.
Maintaining communication with the customer throughout the entire customer journey.

Sales account development planning

Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan.
Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).

Reporting

Manage reporting cycles (daily, weekly, and monthly).
Strict adherence on use of CRM systems for progressing customer orders and reporting.
Timely circulation of customer meeting minutes (Not later than 24 Hrs.)

QUALIFICATIONS

Degree in Commerce/ICT or a business related.
Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment.
Knowledge/ Work experience in ICT working in Public Sector, NGOs, Civil society will be an added advantage.
Strong relationship building skills.
Ability to deliver results and meet and surpass targets.
New business development skills.
Be commercially savvy with a deep understanding and demonstration of Solution Selling.

Apply via :

safaricom.taleo.net

October 29, 2024
Intern – Commercial Division Intern – Business Development Division Intern – Enterprise Business Division Intern – Financial Services Division Intern – Internal Audit Division Intern – Finance Divison Intern – Corporate Affairs Division Intern – Human Resources Division Intern – Technology Division

Our internship program runs quarterly i.e. From April to June, July to September, October to December and January to March 2024. Call for applications will only happen once in the financial year allowing you to plan which quarter of the year you are available for. This internship will seek to expose you to the various teams within your assigned divisions e.g., Sales support, Product Management, Commercial Management, Segment Marketing, HR, Finance, Procurement, Audit, Corporate Sales, Innovation, and technology.
As an intern, you will be exposed to ‘on job training’ and exposure to our experienced leaders throughout the program. Through an internship with us, you will tackle business challenges that make a real impact. You will work alongside teams performing real tasks and you’ll develop your skills and build your network in a dynamic environment designed to support your long-term career objectives.
In keeping with our current learning needs, we are looking for University students or recent graduates who meet the criteria indicated below:

You must be in your final or second last year of your degree program or having graduated with the last 1 year in an accredited institution of higher learning.
You must be on break from school during the internship period for any of the quarters within the year. For ongoing students, priority will be given to students with industrial attachment as a requirement to completion of the degree program.
Must be available for the full period of the internship program (Monday to Friday, 8am to 5pm)
You can only select 1 quarter in the year for which you will be available for the internship
The internship is for a fixed period of three months without extension.

Qualifications
Ideal candidate’s requirements:

Desire to gain professional experience and is incredibly eager to learn and explore the corporate environment
Oral and written communication skills, the ability to follow instructions, as well as the ability to challenge the status quo will enhance a successful internship.
Basic proficiency in MS office suite skill required.

go to method of application »

Apply via :

safaricom.taleo.net

October 29, 2024
Service Reliability Engineer

Detailed Description
Reporting to SRE Lead, the Service Reliability Engineer will be responsible for stabilizing production systems, improving system availability and reliability, ensuring automation of operational tasks, change management, system monitoring, incidents response and capacity planning. In addition, this role will be responsible for:

Ensuring operational excellence through proactively building and implementing services, including end to end monitoring, scripting and automation, modern tooling, and maintenance of software;
Providing software-related operations support, including managing level two and level three incident and problem management;
Define, measure, monitor and report key SRE performance indicators and escalate breaches and violations;
Documenting “tribal” knowledge and constant upkeep of the playbooks and runbooks to ensure teams get the information they need right when they need it and;
Implementation of machine learning, self-healing and drive the organization towards a no-ops model.

Key Accountabilities:

Run the production environment by monitoring availability and taking a holistic view of system health.
Create sustainable systems by driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPs and proactive alerting strategies.
Building and setting up new development tools and infrastructure.
Working on ways to automate and improve development and release processes.
Implement SRE frameworks and practices within the organization using the systems operations tool chain.
Operational Excellence – ensure systems availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.
Stakeholder Engagement – Engage the business teams and promoting a culture of participation and collaboration to enhance effective and informed decision making.
Define, measure, monitor and report key systems reliability performance indicators and escalate breaches and violations, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments.
Research on new fit for future technologies and actively implement the viable solutions.

Job Qualifications:

Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, IT, or another related field
More than three years of work experience in programming and /or systems analysis applying agile frameworks
Strong familiarity with web servers and load balancing technologies
Experience using SRE tools such as Ansible, Rundeck, Terraform
Experience using monitoring tools such as Dynatrace/ELK/Splunk
Experience working with multiple programming and markup languages, such as Java, XML, JSON, YAML, Python
Experience in Unix/Linux/AIX Operating System and application security technologies e.g., SSL
Experience using code versioning & collaboration tools such as Git, Bitbucket.
Strong knowledge of software architecture principles
Strong analytical and problem-solving skills
Experience working with agile methodologies, such as Scrum, Kanban,
Professional experience and knowledge of the telecommunications industry preferred
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Apply via :

safaricom.taleo.net

October 29, 2024
Senior Manager: Big Data CVM M-Pesa Africa – Public Relations & Communications Manager

Reporting to Head of Big Data and Analytics, the role holder will define and ensure implementation of the EBU Customer Value Management (Base management acceleration, retention & churn management, deep customer analytics to ensure the minimisation of churn, maximisation of ICT revenue & profitability growth through base upsell and cross-sell activities, as well as customer analytics to improve EBU NPS. He /she will create a successful CVM analytics framework and execute it to enable the achievement of Churn, Resigns, Base Growth and NPS targets by the sale organization.
Responsibilities;
Define Big Data CVM Framework:

Identify opportunities and risks through market insight and an in-depth understanding of the EBU base, formulating appropriate long term analytical strategies to out-manoeuvre EBU’s competition and deliver exceptional growth through EBU CVM.
Create an entrepreneurial, agile, innovative and continuous improvement/transformation culture in Big Data for EBU CVM, focused on constantly re-inventing EBU CVM practices through operational excellence, capability development, big data and AI, and enabling unique growth and development opportunities through customer lifecycle management and maximising value from the EBU customer base.

EBU Big Data CVM Capability development:

Develop robust, scalable EBU CVM capabilities including the EBU Customer Analytical record,
Recommends engines for Next Best Action & Next Best Product,
Applications to support sales and execution contact centres in intelligent up & cross-selling, churn and retention
Leveraging big data and machine learning and ensuring full integration into EBU’s ecosystem of CRM systems
Partner management tools and e-commerce platform.

Big Data CVM Practice Building:

Develop world class Big Data CVM practices, processes and control methodologies, in collaboration with Commercial, Product, Sales, CVM CoE and Channel’s teams in order ensure maximum adoption of EBU CVM capabilities and execution of plans, through agile squads, to ensure laser focus on agreed KPI’s including base value maximisation imperatives and targets.

Provision of insights for business performance improvement:

Leverage Big Data Analytics engines to provide EBU leadership team with insights and recommendations that enable business performance improvement, including but not limited to;segment level revenue and forecasting, one more service attachment/performance.
Identify correlation between pricing, NPS, network performance, customer experience and other metrics for use in intelligent pricing, amongst other applications.

Putting Customers first:

Analyses EBU base through Customer Analytical record to identify customer pain points and recommend appropriate remedial actions. Understands the value of profitable customers and delivers outstanding service to our customers to deliver incremental NPS gains.
In depth knowledge of the telecoms landscape and underlying value drivers to enable relevant analytical support for EBU strategy formulation
Remain abreast of new developments and latest technological advances in analytics and Big Data practices to drive efficiency and effectiveness in delivery of the role.
Commercial acumen to enable intelligent trade-offs between maximising underlying metrics such as churn, acquisition and growth versus dilution management and profitability
Thought leadership, long term perspective and ability to recognise and leverage inter-dependencies across the business
Advanced relationship management and influencing skills, in order to deliver results through others. Build and lead effective, high performance and results focused Big Data EBU cross-functional squads, according to the #Spirit Safaricom principles
Ability to champion change and effectively manage the implementation of new ideas
Inspire and facilitate outstanding internal customer experience and long term NPS growth

QUALIFICATIONS

15 years+ experience in the telecommunications or related environments e.g. financial services 10 years+ experience in CVM/ analytics roles 5 years & track record of delivering growth and exceptional performance
5 years+ experience in EBU
Exceptional leadership skills with high degree of people focus
Ability to increase NPS results by improving customer experience using analytics
Ability to reduce administrative expenses through automation and process innovation
Ability to build relationships internally and externally
10 years+ leadership experience
Contributes to the development of self and others across the global analytics community, ensuring Advanced Analytics is always evolving and at the cutting edge
Professional and/or academic experience in Big Data analytics & deployment of models and algorithms to solve real- world problems (with deep statistical modelling expertise)
Experience manipulating and analysing large and complex datasets
Experience in visualisation, creating graphical static and interactive displays of data that clearly communicate insight (preferred)

A minimum of 5 to 8 years’ experience in the following:

Expertise in data manipulation: use of structured data tools (e.g., SQL), & unstructured data tools and platforms (e.g., Hadoop, Spark, NoSQL)
Proficiency in at least one relevant programming language: Python, Scala, MapReduce, Mahout, Java, C++
Expertise in major statistical modelling software packages (e.g., R, SAS) and multivariate techniques (e.g. k-means segmentation, multiple regression, factor analysis, time-series forecasting)
Experience in digital data sets, e.g., social listening, social network analysis)
Familiarity with visualisation tools (e.g. Tableau, Qlik, D3)
Exposure/interest in machine learning

Last Date to Apply: Mar 6, 2023

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
M-PESA Capability Development Officer Enterprise Architecture Lead Content Growth Manager

Detailed Description
Reporting to the MPESA Capability Development Academy Squad, the successful candidate will be responsible for development, coordination, and delivery of M-PESA training programs; documentation and dissemination of M-PESA Products and Services to relevant audience on a continuous basis (within the organization and for our customers)
Key Responsibilities
M-PESA Knowledge needs assessment

Identify gaps and challenges in M-PESA products knowledge and roll out training that addresses those challenges.
Identify and assess training needs of staff by conferring with managers and supervisors or conducting surveys and plan to plug the training needs gaps.

M-PESA Knowledge content development

Develop content for every M-PESA product or service to be documented in various forms such as videos, audio, and written formats.
Evaluate all current information about M-PESA products and services from various touch points including corporate website, Yammer, YouTube Channel. These includes product guides, FAQs, Tariffs tables, marketing fliers etc.
Contribute to all stages of multimedia (video and graphics) creative development, from research and storyboarding to animation /production and final delivery.
Collaborate with the squad and cluster teams to meet creative and production goals
Understand best practices for short-form content on social platforms to improve our product experiences.
Maintain the highest creative, conceptual and production standards, while constantly ensuring brand integrity and consistency.
Concepting, storyboarding, animating, and editing video, audio and graphic design projects.
Using video and visual design to craft captivating stories to ensure engagement, clarity of message and brand consistency across every communications channel.
Seek opportunities to reduce production costs while maintaining quality standards.

Documentation and Presentation

Document M-PESA products and services knowledge materials that guide training, marketing, and general understanding of the product.
Ensure that for every M-PESA product or service there are knowledge materials that guide training, marketing, and general understanding of the product.
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
Produce training materials for in-house courses as appropriate. Amend and revise materials as necessary, to adapt to changes that occur.

Information dissemination

Share M-PESA product and services information on request and proactively with all relevant touchpoints.
Ensure that for every M-PESA product or service there are knowledge materials that guide training, marketing, and general understanding of the product and that they are circulated to the relevant audience in a timely manner.

Training programs development, and execution

Spearhead creation M-PESA products and services training programs across the entire organization.
Manage training and development activities to meet current and future business needs.
Maintain a high-quality training schedule and profile for all eligible staff, agents, and partners.
Facilitate the execution of all training plans at the organization and regional levels to all direct staff, contracted staff, M-PESA Agents and partners.
Work globally, understanding and accommodating needs by all sales regions.

Core competencies, knowledge, and experience

Strong written and verbal communication skills, including presentation skills.
Experience working within a fast-paced and geographically diverse organization.
Organized, Creative and self-motivated with strong problem-solving and analytical skills.
Able to think strategically in terms of culture, organizational behavior, business processes, and knowledge management tools.
Strong understanding of technology behind M-PESA and financial services solutions.
Good appreciation of Business Unit needs both at the operational and strategic level.
Be comfortable with taking initiative, interacting with technical and non-technical personnel.
Be able to read through and understand previous versions of documentation and perform research to ensure clarity and accuracy of current documentation.
Can present technical information in a non-technical way.
Ability to speak English and Kiswahili clearly for live presentation and video scripting.
Ability to travel frequently away from Nairobi with short notice.
Ability to maintain very high standards of integrity as per company policies.

QUALIFICATIONS

Bachelor’s Degree or equivalent combination of education and experience in business management, business administration, communication, journalism, writing, or another related field.
Minimum 1 year experience in training/learning content development OR achieved 60 hours of training in Safaricom product and services. Experience in M-PESA training will be an added advantage.
Proven desktop publishing skills and use of relevant publishing software.
Sound working with M-PESA products and services.
Have at least 6 months experience of video, motion graphics and static graphic design experience.
Demonstrate well executed designs in motion for e-learning platforms product explainer. (Provide a link to an online strong portfolio with relevant examples of previous work along with an intense sense of typography, design, animation, and style frames).
Competency in Adobe Creative Suite (Photoshop, Illustrator, After Effects and Premiere Pro) and a basic understanding of a diverse range of motion design software, plugins, techniques, and approach.
Clear understanding of Agile methodologies and ceremonies.
Thrive in a fast-paced, deadline-based, constantly evolving environment while remaining organized and meticulous.
Possess a high degree of creativity as well as proven technical production skills.
Are familiar with industry standard editing workflows, video formats, codecs, and frame rates.

Last Date to Apply: Mar 3, 2023

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
Senior Manager M-Pesa Credit and Savings

Reporting to the Tribe Lead, the position holder will be responsible for identifying potential opportunities in the credit and savings space, conducting market research, generate and test concepts, define product requirement, design & develop the requirements, and go to market for new and existing initiatives, propel and drive clear product road maps and revenue for the entire lending platform capabilities
Key Responsibilities

Identify, design, test and develop the lending platform features and road map items to ensure the lending platform is usable by the different users and meets the requirements of the different products and stakeholders.
Identify opportunities in the enterprise credit and savings space and beyond for innovation, enhancements and re-invention.
Define the long-term strategy and road map for the lending platform and enterprise credit & savings.
Articulate market requirements, consumer trends and opportunities in the credit and savings space.
Create user cases and detailed product roadmap documents to articulate desired features and functionalities to Developers and Designers.
Develop, test and bring new products to market by analyzing proposed product requirements and product development programs.
Provide technical & thought leadership throughout various stages of solution lifecycle -planning, design, specification, implementation and launch.
Develop pricing strategies and product policies.
Actively input and support the regulator engagement to ensure products and are compliant and continue to meet regulator changing requirements.
Identify, engage and manage key partners in the execution of the enterprise credit and savings and entire lending platform road map items.
Drive product growth strategy and execution on current and future products.

Key Performance indicators

Revenue KPIs assigned to the squad as a contribution to the tribe revenue KPIs.
NPS of the product category.
Upward trajectory on Credit and Savings revenue.
Develop strategic partnerships that will support the achievement of the strategy in coordination with other Financial Services Departments.
Proper management of ongoing relationships with existing and new partners within the Payments Industry.
Initiate, negotiate terms, and maintain the comprehensive partnerships and contractual agreement process.
Keep track of partners’ fulfilment of contractual obligations and ensure the company is providing the required support for them to do so.
Maintain consistent communication and build positive brand partner rapport.
Ensure all engagements with regulators are well managed.

QUALIFICATIONS

Bachelor’s Degree from a recognized university preferred but not limited to commercial disciplines.
5 years of professional experience with and at least 3 years’ experience in a Telecommunications company handling partnerships, business development and strategy formulation.
Demonstrates basic understanding of Digital Credit and Savings Products.
Experience in Digital Financial services.
An understanding of Systems in the delivery of solutions to customers.
Analytical bent of mind, structured thinker with strong business acumen.
Self-starter with exceptional people, presentation and communication skills.
Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.
Targets effort and resources on high-value, high impact activity.
Focuses on achieving maximum performance and driving continuous improvement.
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.

Apply via :

safaricom.taleo.net

October 29, 2024
Analyst – Enterprise Systems Support Enterprise Processes Automation Lead

Description
We are pleased to announce the position of Analyst – Enterprise Systems Support in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Manager – Enterprise Systems Support, the position holder will Provide 2nd line functional and technical support of Oracle Enterprise Resource and Planning system, both on premise and cloud, Retails Systems and other related systems.
Key Responsibilities:

Provide expert support (and management where applicable) for POS and ERP modules

and related applications.

Ensure Data and/or Application Availability of the POS and ERP modules and related applications.
Provide first line support (and management where applicable) for all other internal applications within the ERP team’s jurisdiction.
Escalate and source expertise where necessary.
Involvement in testing new products, services and technologies. Test new and upgraded applications before implementation and rollout.
Proactive Application monitoring of POS and ERP Systems.
Documentation and Policy implementation

Qualifications – External

University Degree in Computer Science or any other Information Technology related discipline. Programming skills in PL/SQL is a prerequisite
UNIX certification is an added advantage
UNIX Scripting and basic administration
Oracle E-Business suite training is an added advantage
At least 2-3 years’ experience in a client server environment with two years DBA and / or Application support experience
Programming using PL/SQL and UNIX scripting
Programming skills in any 4GL or a functional programming language e.g. SQL
Knowledge and experience in Cloud Applications (AWS & Oracle) is an added advantage.
Knowledge and use of Agile Methodologies is an added advantage.

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 29, 2024
DevOps Engineer

Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within DIT. Drive automation and Dev-ops across the different domains. Foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.
The role is fixed term contract (1 year).
Key Responsibilities:

Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software.
Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures.
Developing and executing automation scripts and maintenance jobs.
Developing automation around Tibco Middleware.
Onboarding DIT systems to the service monitoring tools (APMs).
Clearly document any monitoring gaps noted and collaborate with the relevant teams to ensure timely closure.
Performance of Applications error analysis and follow-up to ensure optimal customer experience.
Deployment of planned & operational changes on systems in scope.
Support all Digital squads to ensure new products are monitored.
Support in Zero touch Operations initiatives.

Job Requirements:

Bachelor’s Degree in either Computer Science or Information Technology, Electrical and communication engineering or Business Information Systems or in a relevant field in telecommunication.
At least 2 years’ experience in a busy telco or IT setup.
Knowledge on Tibco will be added advantage.
Domain knowledge in at least 3 of the following areas, Databases, Containerization, VAS, Integration, Virtualization, Cloud (AWS or Azure), Orchestration (Kubernetes), App development (Android / IOS)
Good understanding of the micro service architecture & appreciation of the traditional/classic SOA
Technical Knowledge of working on Dev-Ops
Ability to manage a team having leadership skills, ownership of issues been analytical and a problem solver
Being able to implement strict change management policy
Good understanding of back-end programming such us Python, Java – Springboot.
Knowledge on front end programming will be an added advantage.
Formulate SLAs for each level of incident and therefore implement a service management approach for all types of services rendered.
Be well versed with modern monitoring tools and systems with experience in APMs such as Dynatrace, AppDynamics, New Relic, Splunk etc.
Well versed with SRE concepts with respect to providing stable services to customers and adhering to availability KPIs ,Service Level Objectives, Service Level Indicators & conforming to target monthly error budget

Apply via :

safaricom.taleo.net

October 29, 2024
Business Analyst

Detailed Description
Reporting to Delivery Lead – Financial Services, the position holder will play a senior role in the Financial Services IT function – to lead the analysis, definition and configuration of new Financial Services’ products, platforms and associated integrations. You will provide thought leadership and direction in considering all aspects of product design, supporting product development teams to meet business requirements efficiently and safely in line with established standards.
Key Responsibilities

Driving the analysis and design activities of Financial Services products delivery, set direction and quality check the deliverables of other team members.
Oversee the elicitation of requirements information from business users and product experts, negotiate with stakeholders to understand real underlying requirements and priority.
Analyse, validate and organise information into appropriate artefacts (business requirements documents, workflows, business configuration documentation, team backlogs).
Specify and implement functional behaviour for the system, covering features, business process definition, acceptance criteria report definition, business logic and use cases.
Leading with development teams to ensure business intent is understood and effectively carried into development phases.
Gain and maintain a detailed understanding of the system design and architecture in order to validate requirements and define functional behaviour of the service.
Contribute to the specification of Functional Acceptance Test strategy and test scenarios.
Working and aligning with the Risk and Compliance teams to complete new product and service risk assessments and ensure services reach Safaricom compliance standards.
Conduct peer reviews of Business Analysis documentation ensuring review comments are clearly documented and articulated.
Establish a network of contacts and build strong relations with all stakeholders including customers, internal and external suppliers and senior management assuring engagement and commitment by all parties.

Qualifications

At least 3 years proven track record of successful delivery in a Business / Systems analysis, Product Owner, or Business Architecture role, and be looking to progress your career as a functional and technical expert in your field.
Experience of software development lifecycle is essential, in agile and waterfall methodologies.
Flexibility to apply the right tool to the job – experienced in the use of common business and systems analysis methodologies and modelling tools (e.g. UML, BPMN, Enterprise Architecture, JIRA).
Strong understanding of the Financial Services industry (e.g banking, mobile money, retail financial services, fintech).
Strong process and analytical skills, able to identify solutions to complex problems.
Strong business and customer focus.
Ability to work proactively within a demanding environment, being a key contributor to a fast-moving product development process.
Ability to communicate and influence with tact and diplomacy.
Demonstrable numerical, analytical and verbal skills, in particular well-developed written and verbal communication skills in English.
Formal Business Analysis qualification would be an advantage such as CBAP.
Ideally educated to degree level, or equivalent

Apply via :

safaricom.taleo.net

October 29, 2024