Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • Engineer Financial Services Systems Planning

    Engineer Financial Services Systems Planning

    Brief Description
    Reporting to the Manager – Financial Solutions Planning, the role holder responsibilities will include financial services system management, capacity planning and technology evolution to attain a service availability of 99.999%.
    Key Responsibilities

    Evaluation of new and existing financial systems infrastructure
    Planning & design for new financial solutions
    Platform capacity planning
    Financial solutions technology evolution to attain 99.999% service availability.
    Implementation and integration of new hardware/software.
    Optimization of existing systems
    Third-party integration support
    Internal Process Improvement in accordance with ITIL and Agile standards
    Change management.

    Qualifications

    Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development.
    2 years of work experience as an engineer in Financial Technology or a telecommunications environment (vendor or operator).
    Software development skills in Java, python.
    Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
    Knowledge in DevSecOps.
    Experience in mobile money systems.
    Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage.
    Knowledge in container orchestration technologies (Kubernetes etc.)
    Proven Analytical & problem-solving skills.
    Must be able to work without supervision & meet tight deadlines/schedules.
    Good presentation skills required.
    Proactive & self-motivated.
    Good public relations, communication & interpersonal.

    Apply via :

    safaricom.taleo.net

  • Senior Engineer, Network Operations Support

    Senior Engineer, Network Operations Support

    Brief Description
    Reporting to the Senior Manager, Infrastructure Support the position holder will be responsible for providing technical support for operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carrying out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy. 
    Responsibilities
    Network Operations Support

    Support general operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carry out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy. 
    Compile and regularly share up-to-date solar energy maintenance reports with relevant stakeholders for action where necessary.
    Liaise with Data Center Operations, Energy Planning & Implementation teams, and Regional Network Maintenance teams to ensure optimized solar energy production and utilization on Safaricom BTS, MSR and data center sites.
    Provide technical Support for Collocation Business through optimal energy demand management and project execution.
    Oversee periodic audit of energy installations on the Safaricom BTS, MSR and data center sites.

    Contract Management

    Coordinate quarterly and annual performance evaluation of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability, prepare relevant reports and oversee the PIP process where applicable.
    Review monthly performance of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability and ensure any applicable service credits and penalties are executed in time.
    Carry out regular site inspections to ensure network maintenance services providers (MSPs) adhere to Safaricom occupation health and safety (OHS) requirements.
    Coordinate weekly and monthly meetings with network maintenance services providers (MSPs) and other stakeholders.
    Prepare weekly and monthly reports on delivery of network energy maintenance projects and tasks.
    Provide required support to the processes of competitive Expression of Interest (EOI), Request for Proposals (RFP) and Request for Quotations (RFQ) for network maintenance services and other assigned NOPEX projects.

    NOPEX Management

    Provide required support for efficient planning, allocation and utilization of NOPEX budget for network energy operations and maintenance projects/functions.
    Review and approve network energy project quotations from contractors to ensure they conform to scope of works and approved/contractual rates.
    Drive cost saving initiatives with respect to network energy operations and maintenance projects/functions through automation, innovation and process improvements.

    Qualifications

    A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
    Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
    Should demonstrate expertise IT/computer Literacy.
    Should demonstrate proficiency in Data analytical tools and presentation skills.
    Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
    Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3

    Apply via :

    safaricom.taleo.net

  • Product Owner – Market Solutions 

Backend Developer – VAS 

Data Analytics Business Intelligence Partner 

Commercial Management Lead 

DevOps Full Stack Engineer 

Frontend Web Developer 

Finance Business Partner Lead 

UI/UX Designer 

Tech Tribe Lead 

Product Owner – Farmer Solutions 

Service & Integration Developer 

Reporting Analyst 

Testing & QA Engineer 

Chapter Lead – Commercial Management 

Backend Microservices Developer 

Solutions Architect 

Partnerships Lead 

Customer Experience Associate 

Customer Journey Expert/UX

    Product Owner – Market Solutions Backend Developer – VAS Data Analytics Business Intelligence Partner Commercial Management Lead DevOps Full Stack Engineer Frontend Web Developer Finance Business Partner Lead UI/UX Designer Tech Tribe Lead Product Owner – Farmer Solutions Service & Integration Developer Reporting Analyst Testing & QA Engineer Chapter Lead – Commercial Management Backend Microservices Developer Solutions Architect Partnerships Lead Customer Experience Associate Customer Journey Expert/UX

    Detailed Description
    Reporting to the Tribe Lead, the Product Owner – Market Solutions, will be responsible for building and scaling a digital agriculture product to connect smallholder farmers to markets. He/she will be responsible for defining and managing the squad’s priorities and delivering a viable product in-market that is aligned with the tribe’s goals.
    Role is an additional “hat” alongside squad member duties, carried out in 20-40% of overall capacity (squad is typically 5-9 FTEs)
    Key Responsibilities
    Leading and owning the end-to-end product

    Define product and squad vision based on customer and market insights, and manage the product roadmap
    Develop user stories, clarify product requirements/dependencies and manage squad backlog
    Manage squad priorities to deliver against business goals on-time and within budget
    Oversee all stages of product development and progress towards goals; lead sprint planning, daily standups and retro sessions
    Develop product KPIs and partner with finance on commercial viability of the product (pricing, revenue, costs)
    Build and manage key partnerships to deliver on product requirements
    Act as a liaison to align all stakeholders, and manage expectations
    Participate as an active squad member, bringing your expertise to the squad and working day-to-day on squad priority tasks
    Interact with other squads and tribes to plan and implement cross-squad tasks

    Building a high performing team

    Define set of necessary competences in squad and ensure efficient resource management; build a culture of growth and development within the team
    Act as a role model by creating an atmosphere of innovation, confidence, trust and fun in the squad
    Participate in regular meeting of Product Owner, Chapter Lead & Agile Coach (POCLAC) and squad performance review
    Live the values to personally grow and develop, and expand own impact

    QUALIFICATIONS

    Business related degree
    At least 7 years’ experience in the agriculture industry, focused on farmer-led supply chains; agritech an added advantage
    Product development experience focused on new/early-stage products
    Strong customer insights, critical thinking and problem solving skills
    Analytical, detail-oriented and organized 
    Entrepreneurial, innovative and comfortable working in unstructured environments
    High level of self-initiative and drive to lead a team to execute
    Proven management and collaboration skills, and ability to grow and develop teams

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  • Senior Engineer, Network Operations Support 

Quality Engineering Governance Lead

    Senior Engineer, Network Operations Support Quality Engineering Governance Lead

    Brief Description
    Reporting to the Senior Manager, Infrastructure Support the position holder will be responsible for providing technical support for operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carrying out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy. 
    Responsibilities
    Network Operations Support

    Support general operations and maintenance of solar energy installations on Safaricom BTS, MSR and data center sites by ensuring the maintenance service providers have appropriate kits, carry out regular cleaning of the solar panels and replace faulty parts in time to ensure optimal generation of solar energy. 
    Compile and regularly share up-to-date solar energy maintenance reports with relevant stakeholders for action where necessary.
    Liaise with Data Center Operations, Energy Planning & Implementation teams, and Regional Network Maintenance teams to ensure optimized solar energy production and utilization on Safaricom BTS, MSR and data center sites.
    Provide technical Support for Collocation Business through optimal energy demand management and project execution.
    Oversee periodic audit of energy installations on the Safaricom BTS, MSR and data center sites.

    Contract Management

    Coordinate quarterly and annual performance evaluation of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability, prepare relevant reports and oversee the PIP process where applicable.
    Review monthly performance of the network maintenance services providers (MSPs) and Build-to-Suit contractors with respect to service level agreements (SLAs) for network availability and ensure any applicable service credits and penalties are executed in time.
    Carry out regular site inspections to ensure network maintenance services providers (MSPs) adhere to Safaricom occupation health and safety (OHS) requirements.
    Coordinate weekly and monthly meetings with network maintenance services providers (MSPs) and other stakeholders.
    Prepare weekly and monthly reports on delivery of network energy maintenance projects and tasks.
    Provide required support to the processes of competitive Expression of Interest (EOI), Request for Proposals (RFP) and Request for Quotations (RFQ) for network maintenance services and other assigned NOPEX projects.

    NOPEX Management

    Provide required support for efficient planning, allocation and utilization of NOPEX budget for network energy operations and maintenance projects/functions.
    Review and approve network energy project quotations from contractors to ensure they conform to scope of works and approved/contractual rates.
    Drive cost saving initiatives with respect to network energy operations and maintenance projects/functions through automation, innovation and process improvements.

    Qualifications

    A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
    Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
    Should demonstrate expertise IT/computer Literacy.
    Should demonstrate proficiency in Data analytical tools and presentation skills.
    Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
    Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.

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  • Engineer – Problem Management

    Engineer – Problem Management

    Brief Description
    Reporting to the Manager – Problem Management, the position holder will be responsible for tracking initiatives to prevent problems and resulting incidents from happening, to eliminate recurring incidents and to minimize the impact of incidents that cannot be prevented. Spearheading Continuous Service Improvement through co-ordination, evaluation, execution, and monitoring of quality initiatives.
    Key Responsibilities

    Problem detection, problem logging, problem categorization and problem prioritization.
    Problem Investigation and diagnosis through Root Cause Analysis.
    Problem Resolution, Problem Closure and Documentation.
    Participate in Problem Review meetings.
    Identifying problem trends, thoroughly documenting resolutions and/or workarounds.
    Proactive Problem management through identifying operational issues, incident/quality related recurrences, and process bottlenecks.
    Participate in ITIL Problem Management Process implementation within Technology.
    Participate in the definition of Service Improvement Plan, Measurable Targets and Success Criteria for Network Quality Initiatives.
    Participate in the identification Network Quality Initiatives in line with Technology objectives, working in liaison with other Technology Departments.
    Tracking and monitoring of Continuous Service Improvement Initiatives. 
    Participate in CSI problem definition, tracking and reporting.
    Monitor implementation of health checks recommendations

    Skills and Qualifications               

    Degree in Electrical & Electronics / Telecommunications / Computer Science or Information Technology
    4 – 6 years BTS network rollout experience. At least 3 years in GSM related works.
    Strong written and verbal communication, with an ability to articulate issues simply, concisely, accurately, and clearly for both technical working teams and executives,
    2-3 years IT Service Management experience with knowledge of IT platforms, Operating Systems, User Support and Safaricom Systems,
    Good knowledge of ITIL 4 Practices is a must.
    Strong analytical skills with the ability to use data-driven techniques, analyze and interpret data to drive meaningful insights and continued focus on Continuous Improvement to Senior Management,
    Multi-tasking – can manage several concurrent initiatives with pace and prioritize demands whilst maintaining composure,
    Ability to approach problems logically and with good judgment to ensure the appropriate outcome,
    Knowledge of Jira or Confluence,
    Knowledge of analytical tools such as Power BI,
    Participating in Projects.
    Strong attention to detail, keen problem-solving skills, with experience performing impact and root cause analysis, recommending solutions, and supporting resolution efforts,
    Personal maturity, personable, credible, professional presence, Coordinative authority, Calm under pressure,
    Ability to work professionally with other teams and individuals to deliver timely outcomes,
    Formal training and experience in a structured problem analysis method is an asset such as Lean Six Sigma or similar methodology,
    Ability to translate technical information into an executive-level report,
    Ability to think outside the box, talk openly and ask tough questions; looking for solutions that put customers first,

    Apply via :

    safaricom.taleo.net

  • M-Pesa Africa – Head of Financial Services

    M-Pesa Africa – Head of Financial Services

    Role purpose:
    The position holder will be responsible for driving the strategy creation and execution with a team of product managers across this product set. This includes ensuring co-creation with and alignment of the roadmaps with leadership in each market and maintaining customer centricity throughout. It also includes leading key partnerships to realise our objectives. The North Star for this role will include number of active customers adopting affordable financial services and roadmap execution.
    Responsibilities; – 

    Champion Financial Services Product Strategy:
    Spearhead the strategy to achieve M-Pesa Africa’s vision to democratize access to financial services.
    Build and lead a world class product management team that drives innovation across the financial services portfolio.
    Champion customer centricity across the portfolio; ensure the voice of customers across different segments is central to new product development.

    Business Development:

    Spearhead strategic partnerships to catalyse the growth of the financial services ecosystem.
    Lead key negotiations to create win-win partnerships and grow the pie.

    Focus on execution of the Financial Services roadmap to drive revenue:

    Rally the management team and other product creation colleagues to unblock issues and drive timely results.
    Support the resolution of regulatory blockers to drive regulatory approvals for product releases.
    Drive a relentless focus on the feedback loop and performance to refine platform capabilities, product offerings and the execution approach.

    Build “trusted advisor” relationship with M-Pesa markets:

    Establish strong relationships with the management and working teams across markets, built on trust.
    Drive the convening and sharing of best practice between markets to ensure co-creation through the product lifecycle and alignment on the vision of ONE M-Pesa across markets.

    Key performance indicators:

    Number of customers and merchants actively using financial services
    Financial Services Revenue
    Size of the portfolio
    Speed of roadmap execution
    NPS

    Apply if you have:
    Core competencies, knowledge and experience; –

    >15 years of professional experience, ideally with a bank or financial service provider in Africa.
    Strong knowledge of mobile money, fintech and financial services.
    Experience of product management; especially within agile methodologies
    Understanding of regulatory environment and future direction of regulation
    Analytical bent of mind, structured thinker with strong business acumen.
    Results-driven self-starter.
    Solid influencing and negotiation skills
    Must have technical / professional qualifications:
    Master’s degree required.
    Contagious passion for, and commitment to driving mobile money growth and innovation

    Apply via :

    safaricom.taleo.net

  • Senior Security Architect, Enterprise Managed Security Services

    Senior Security Architect, Enterprise Managed Security Services

    Brief Description
    Reporting to Manager, Enterprise Managed Security Services the position holder will support the Enterprise Managed Security Service propositions, Enterprise Customer Designs, Implementations, and continuous improvements.
    Key Responsibilities

    Architect and design security solutions in line with best practices to ensure they meet Enterpriser customer requirements.
    Ensure Enterprise Solution have information security at concept stage.
    Perform vulnerability assessments and penetration tests against risk-prioritized infrastructure and applications and provide remediation recommendations.
    Conduct security awareness training for our enterprise customers.
    Design and implement SIEM solutions and conduct continuous tuning of rules and use cases
    Work closely with EBU product teams, Technology Security to evaluate the viability of vendor products for the MSSP
    Drive managed security products go-to market and uptake in the Enterprise market.
    Participate in definition of security requirements and acceptance criteria for new Enterprise customer solution
    Draft, evaluate and respond to Enterprise RFIs/RFPs
    Liaise with Supply Chain in the procurement process of Managed Security solutions/systems.
    Participate in the technical evaluations for security systems that run Enterprise platforms.
    Participate in selection of the best solution and present to the CAPEX board
    Ensure all vendors have up-to-date contracts (contract management)
    Implement Test, Deploy and Commission new systems for Enterprise customers.
    Develop the ‘as built’ Enterprise security solution for support handover
    Recommend major upgrades where required and liaise with the operations team when doing the upgrades especially if it affects the design/architecture of the Enterprise support system
    Ensure all security technology and processes implemented are continually improved to maximize on their returns/benefits
    Define metrics and report periodically that clearly demonstrate value to the enterprise customers
    Conduct research and development/security intelligence on new areas in security and present on them for sensitization and knowledge transfer to other team members/staff                                              
    Ensure all security systems implemented have high availability and disaster recovery in accordance with best practices
    Ensure change management and system handover processes are followed
    Excellent communication skills with an ability to right level conversations
    Lead and implement integrations between internal and external solutions
    Serves as the technical liaison to the security product owner, internal security team and external stakeholders.
    Collaborate with internal cross functional Enterprise customer facing domain architecture leadership

    Qualifications

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
    3+ years’ Experience in Technical Leadership of large IT projects
    3+ years’ Experience in RnD or Innovation tech role
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery
    Ability to drive initiatives in new areas
    A curious and innovative mind that built things.
    Love for new technologies that purposefully drive impact

    Qualifications

    Degree in Electrical Engineering/Computer Science/Information Technology/Telecommunication
    Advanced professional information security certifications e.g. CISSP/CISM/CISA/GIAC/CEH/CPTP/OCSP
    Certifications in Security appliances OEM e.g. Fortinet, Juniper, Palo Alto will be an added advantage.
    Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE
    Certifications in the use and administration of security tools e.g. Firewalls/IDS/Content Filters/Antivirus/Ethical Hacking tools
    Certifications in Microsoft Windows and Linux/Unix Operating Systems
    Certifications in virtualization technologies: VMware, HyperV, Open Stack
    IOT security
    Cloud Certifications like AWS, Azure

    Skills and Experience

    Experience in Cyber Security Systems – e.g., Firewalls, IDS/IPS, VPN, Content Filters, Security Hacking tools, Antivirus, Encryption, Kali Linux, Burpsuite, Nexpose etc…
    Experience in IT Networks and Systems Administration e.g.  Cisco, Huawei, Windows, Linux, Unix etc…
    Working knowledge of web technologies e.g. cPanel, ModSecurity, Apache, PHP, Joomla, WordPress and ASP
    Working knowledge of databases e.g. Oracle, MSSQL, MySQL, Postgress SQL
    Working knowledge of Virtualization Technologies e.g. VmWare, HyperV, Open Stack
    Working knowledge and experience in DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins, Gitlab/Github etc…
    Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD, SS7 etc…
    Working knowledge of encryption technologies e.g. PKI, HSM, PGP
    Excellent communication skills and team player.
    Excellent project management skills and proven task execution (getting things done). 
    Superior report writing and presentation skills.
    Very analytical and logical thinking
    Self-driven with minimal supervision

    Apply via :

    safaricom.taleo.net

  • Lead Core BSS Operations 

Loyalty Manager Payments

    Lead Core BSS Operations Loyalty Manager Payments

    Detailed Description
    Reporting to the Head of Department, Billing and Core BSS, the Lead Core BSS Operations will be responsible for overseeing all operations and support for the systems within core billing and BSS. This will be the single point of contact for all systems service the customers which will include the L2 and L3 support. This will include systems in the following domains, CCS, Billing, Vas, integration, and CRM. Ensuring incident avoidance and resolution within SLA and guarantee system uptime and availability.
    Key Accountabilities:

    Financial management – OPEX budget planning, vendor management, support contract compilation and monitoring.
    Project commissioning – have an E2E accountability as a gate keeper ensuring all new systems coming to the production environment meet production standards and have elements of BCP, Security, redundancy, and monitoring.  
    Leadership and people management – lead the adoption of Agile delivery practices, ensure an engaged and motivated team. Build the skillset according to the fit for future program. Team performance management, regular team and one-on-one engagements.
    Governance and compliance – ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards.
    Operational excellence – own and execute Operational Excellence Program to improve Customer Experience, Improve Availability, Zero Touch Operations, AIOps, and BCP.

    Job Qualifications:

    BSc/B-Tech in Computer Science/Electrical and Communication/Telecoms, Engineering, or a similar field
    At least 10 years’ experience, 6 years of which should be in a management position within IT
    Leadership and coaching skills
    Good at crisis management
    Team spirit and good communication abilities
    Proven track record in delivering results

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  • Research & Design Lead 

Billing Engineer – Revenue Management Support 

Infrastructure Planning & Capacity Management Team Lead 

Systems Administrator- IT Infrastructure 

Engineer – Database Administration

    Research & Design Lead Billing Engineer – Revenue Management Support Infrastructure Planning & Capacity Management Team Lead Systems Administrator- IT Infrastructure Engineer – Database Administration

    Reporting to the Research and Design Tech Lead the role holder will be responsible for scouting, developing & testing prototypes & piloting, refining and adopting new technologies to solve current problems, improving operation efficiencies and to create new platforms that support new business opportunities. Working with partners, Project teams, Squads as well as virtual IT delivery teams to implement various projects and business deliverables. Break down complex requirements into simple trackable tasks. Be committed to high quality output and delivery on time.
    The main duties are:

    Scout new technologies and vendors to enable innovation and identify technical enablers
    Developing and testing prototypes
    Piloting, refining and adopting new technologies and partner solutions
    Responsible for Solutions Design and specifications with Quarterly target focus
    Support setting up of crowdsourcing initiatives to generate innovative ideas and concepts
    Coordinate with other engineers, management and partners on research and design work           

    Key Responsibilities                                                                                                              

    Responsible for research and design initiatives by sourcing, developing and driving new technology capabilites.
    Responsible for delivering 70% of the projects on time
    Ensure agile is implemented in all of the projects
    Maintain an accurate registry of all research and design projects  with various statuses and ensure stakeholders are appraised at all times

     Leadership:

    Align with business product leads & PMO on project KPI’s, milestones and timelines                                                                                                                    
    Attend relevant meetings to align with business and customer needs needs
    Regular team and one-on-one engagements
    Build the team skillset as per digital skills priority areas.
    Team performance management
    Provide budget inputs for research and design solutions.
    Drive technology and platform discussions

     Business Analysis:

    Weekly Delivery reporting to BU HoDs and Senior Managers on the status of their deliverables
    Responsible for gathering, detailing and documenting all business requirements
    Development of use cases that align and guide research and design initiatives

    Solutions Design:

    Ensure test plans cover all aspects of Business Requirements and existing business rules
    Responsible for Solutions Design to meet business requirements and non-functional requirements
    Drive new solutions leveraging technology that inform evolution
    Collaboratively oversee the development/configuration of solutions as per agreed designs
    Provide advisory input into all new system considerations.

    QUALIFICATIONS

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of technical experience in a busy IT development environment, 2 years of which must include experience in designing systems and solutions.
    3+ years’ Experience in Technical Leadership of large IT projects
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery
    Ability to drive initiatives in new areas
    A curious and innovative mind that built things.
    Love for new technologies that purposefully drive impact

    Last Date to Apply: Mar 21, 2023

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  • Engineer – Radio Access Network Support 

Engineer – Transmission Network Support 

Demand Management Analyst

    Engineer – Radio Access Network Support Engineer – Transmission Network Support Demand Management Analyst

    Reporting to the Team Manager  – Access Network Support, the position holder will be responsible for providing long term solutions and support to Radio Access systems faults and problems, providing second line maintenance support & solving problems escalated from first line maintenance, interfacing with the suppliers of the radio equipment and following up to resolution on escalated faults, performing radio systems upgrades and major network configuration changes and developing tools for quick troubleshooting and corrective maintenance processes. The engineer will be on call 24 hours daily.
    Key Responsibilities

    Handle second line fault escalations and maintain high network availability.
    Escalate to vendors persistent network issues and follow up to resolution.
    Manage software upgrades to resolve issues and implement new features.
    Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
    Acceptance of access Network design plans implemented in the regions for all access project rollouts.
    Radio systems quality assurance.
    All regional RAN Controller installations completed & accepted within set timelines.
    Ensure RAN controller availability and performance is within set KPI’s.
    Handle all access configuration projects.
    Maintain access configuration database.
    Post configuration changes trouble shooting.
    Support regional optimization, maintenance and other business teams to deliver the set targets.
    Develop efficient configuration process through automation.

    Qualifications

    Handle second line fault escalations and maintain high network availability.
    Escalate to vendors persistent network issues and follow up to resolution.
    Manage software upgrades to resolve issues and implement new features.
    Capacity upgrade for all RAN elements and to support regional optimization teams to achieve Network Quality KPIs within set timelines.
    Acceptance of access Network design plans implemented in the regions for all access project rollouts.
    Radio systems quality assurance.
    All regional RAN Controller installations completed & accepted within set timelines.
    Ensure RAN controller availability and performance is within set KPI’s.
    Handle all access configuration projects.
    Maintain access configuration database.
    Post configuration changes trouble shooting.
    Support regional optimization, maintenance and other business teams to deliver the set targets.
    Develop efficient configuration process through automation.

    Last Date to Apply: Mar 21, 2023

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