Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Brand Manager

Detailed Description

Reporting to the Chapter Lead – Brand communications .The position holder will take part in the complete brand strategy and communications process, from deep understanding of the broad set of consumers the brand serves to determining positioning and driving large-scale brand campaigns. As the principle brand story teller, this role presents a unique opportunity to shape the brand perception in the consumer’s mind in order to grow brand love. As a principle brand guardian role, the role holder ensures adherence to brand guidelines across the business, which includes the regular audit, review and update of guidelines and brand assets. The role requires a strong cross-functional collaborator who can partner effectively with teams across various disciplines including research, legal, corporate communications, consumer / Business /Financial services organization ,channels organization, sustainability and social impact. The purpose of Safaricom is to transform lives. Our job is to ensure that everything we do is in service of this purpose. And we follow a digital-first, insights-led approach as the brand centre of excellence.

Responsibilities
Craft

Participates in developing the brand strategy, driving strategic alignment with stakeholders, and inspiring teams to achieve common vision
Identify and clear roadblocks to execution, engage leadership in decision-making, and report on status and issues
Work with cross-functional teams to cascade and drive adherence to brand guidelines
Lead creative development, cultivating insights from research to represent consumer truths
Manages agency and production partners to deliver impact, while maintaining brand consistency and campaign cohesiveness across channels
Collaborate with the internal Media team and agency partners, to drive media planning, execution, optimization, and measurement
Immersed in cultural and online trends, communicating effectively in ambiguous environments.

Mindset

Effectively gives feedback and helps others develop
Takes ownership of outcomes for self and team
Instil agility and resilience on teams
Supports others through change
Builds & coaches teams to unlock performance & growth

Customer and business

Balances customer and other needs in decisions
Able to rally people behind a strong vision
Has strong commercial and risk-reward judgement

QUALIFICATIONS

Must have technical / professional qualifications:

Bachelor’s degree or equivalent practical experience
+5 years’ experience in brand management, agency, strategy consulting, or related field
Experience managing partners to develop and roll out campaigns through the line
Experience driving brand campaign performance
Ability to manage complex projects
Ability to effectively influence cross-functional stakeholders and external partners.
Excellent written and verbal presentation skills.

Apply via :

safaricom.taleo.net

October 29, 2024
HR Service Delivery Analyst Capability & Skills Specialist, Technology Capability & Skills Specialist, Consumer Business & Channels Resourcing & Talent Management Specialist Reward Analyst Organization Effectiveness & Change Specialist HRBP, Technology Retail Assets & Property Analyst Performance Management Specialist

Brief Description

Reporting to the Chapter Lead, HR Service Delivery, the position holder will be responsible for ensuring best-in-class new employee on-boarding experience and assessing the quality the quality of new hires. They will also be responsible for ensuring timely execution and completion of a seamless workflow for each new employee. Additionally, this role provides administrative employee services support.

Responsibilities

Work with HRBPs and Line managers to ensure best-in-class new staff orientation and induction that provides world-class employee experience.
Ensure all new employees including temps and contractors are issued with tools of trade, starter packs and contract letters.
Acts as first point-of-contact for new hires during the first 90 days.
Facilitate the collection of all statutory documents from new hires at point of entry.
Conduct and evaluate results of 30-, 60- and 90-day surveys to uncover on-boarding concerns and establish quality of hire.
Work with HRBPs and line managers to ensure all new hires have documented performance reports and probation reviews on Oracle prior to confirmation.
Ensure confirmed new hires receive confirmation letters and their records have been updated on Oracle.
Continuous improvement of the on-boarding process including employee experience.
Maintain HR data integrity by ensuring the accuracy and consistency of input data.

QUALIFICATIONS
Must have technical / professional qualifications:

Bachelor’s Degree and Higher National Diploma in HRM and /or CHRPK
A minimum of 2 years’ relevant experience
Strong administrative skills with a flair for technological enhancements
Experience with HR information Systems and standard software
Good working knowledge of HR practices and labor legislation.
The ability to work with sensitive and confidential information.

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October 29, 2024
Revenue Assurance Analyst

Brief Description
Reporting to the Principal Officer-Revenue Assurance, the role holder will be responsible for providing assurance to the business on billing, revenue and cost reporting for all services including core GSM services, Valued added services(VAS) Digital content and services, Fixed Services, managed IT services among others in line with revenue assurance policies and controls.
Detailed Description

Proactively identify and report on all areas that are susceptible to Revenue leakage
Implement and monitor Billing Assurance controls in the revenue assurance system
Perform impactful product risk assessments to ensure functionality of the product, rating and billing is accurately done in line with the approved business rules to ensure minimal revenue loss.
Perform end to end reconciliation for all revenue streams in liaison with the Billing team and the data clearing house where applicable
Daily monitoring of traffic, customers, revenue and reconciliation of the same in the RA system to source systems and timely error management reviews
Develop appropriate procedures that will ensure that the organization pays correct and optimal amounts to partners.
Revenue validation and Reconciliation to key reporting systems (business intelligence systems and the financial systems) for completeness
Monitoring of the system interfaces for all product purchases which could include Retail Management System (RMS), M-PESA, Billing System and Financial Reporting system (ERP)
Payment integrity checks to ensure accuracy and integrity of payments including trade commissions and partner revenue share.
Recommend policies and procedures to help identify revenue leakage in all service revenue areas and reduce incidences of revenue loss within the organization.
Champion revenue reconciliations and the Airtime top up management system to the General ledger.
Periodic review of the controls and risk assessment to align to current business processes
Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.

QUALIFICATIONS
Qualifications

A graduate with a degree in Computer science, Engineering, Information Technology, Economics, or Commerce.
Professional certification in Auditing, Accounting, Risk Management, data science/analytics or Information Systems will be added advantage.
Relevant post-graduate education is an added advantage
Have at least 2-5 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement
Revenue Assurance Practitioners Certification is an added advantage.
Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing
Experience with telecom VAS /PRS systems, Fixed connection(fiber) and processes is an added advantage.
Advanced skills in Microsoft applications including Excel and Power point.
Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.
Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
Have strong business acumen and highly developed commercial experience
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders

Apply via :

safaricom.taleo.net

October 29, 2024
Manager – Group Reporting Engineer – Fixed Network Customer Services

Brief Posting Description
Reporting to the Senior Manager – Group Reporting, the position holder will manage the financial reporting requirements of the Group including consolidations, statutory reporting, and management of the interim and annual audit process. He/she ensures that the group processes are followed, compiles and reports the monthly, interim and annual financial accounts and results to management of the Group on a timely basis and in compliance with company procedures and the accounting policies set by the Group and in the formats prescribed. They will also ensure financial reporting controls are executed and remediation is undertaken where weaknesses are identified.
Job Responsibilities

Ensure compliance with all IFRS and IAS guidelines in local and group reporting including coordination of adoption of new IFRS and other accounting standards and interpretation thereof for proper accounting.
Helping to develop and maintain accounting policies
Administer and ensure achievement of all accounting financial and operational targets, and achieve Group and accounting objectives
Coordinate with various departments and perform variation analyses for all technical accounting problems to frame accounting policies.
Monitor and ensure the preparation of the overheads and trend analysis to explain the monthly movements.
Collate and report weekly through trend analysis for all cost lines including the cost drivers to ensure any unusual movements from month to month with insightful explanations to ensure accuracy of monthly reporting provide expertise on how best to manage financial market exposures
Reviewing publicly disclosed corporate financial information for accuracy and consistency.

QUALIFICATIONS

Qualified Accountant with CPA (K)/ACCA/CIMA/ACA or equivalent with an honors degree from a recognized university.
5-7 years accounting experience in an international company or senior manager experience in the big four audit firms
At least 4 years management experience
Preparation of statutory accounts for over a period of at least 3 years and hands on experience in Group consolidation.

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October 29, 2024
Reward Analyst

Brief Description
Reporting to CoE Lead, Reward and Employee Relations, the role holder will offer clear and constructive rewards practice support, both internally and externally, to assist with the accumulation of relevant remuneration and incentives data. The role will process all relevant data to assist with the research and development of reward processes and implement changes where necessary.
Responsibilities.

Provide support and assist with a range of reward initiatives, including pay review benchmarking, remuneration and incentive reward schemes.
Adopt agile mindset and principles in delivery of Reward assignments and initiatives.
Offer support and assist with the design of the year-end salary review process.
Collaborate closely with key stakeholders, including HR Business Partners, the Payroll team, the Finance team, and HR, and maintaining strong and supportive relationships in all departments in order to offer and receive assistance where necessary.
Support the Annual Review process, ensuring that the process is compliant with the requirements of the reward governance framework.
Offer support with a multitude of reward activities, including the annual compensation cycle and creating salary benchmarks.
Assist with the bonus and incentive plans, and alongside implement new reward systems where necessary.
Review and develop current benefit and reward schemes.
Support the Total Reward Leads with the development and implementation of any new systems or processes that may be put into place.

QUALIFICATIONS

Bachelor’s Degree and Higher National Diploma in HRM
At least 2 years’ relevant experience
At least 2 years’ relevant experience in report writing and analysis

Apply via :

safaricom.taleo.net

October 29, 2024
Regional Support Engineer – Core Networks Performance Management Specialist HRBP, Technology Retail Assets & Property Analyst Organization Effectiveness & Change Specialist Acquire to Retire, Specialist Data Analytics Business Partner – Consumer Business Data Analytics Business Partner – Team Manager HR Service Delivery Analyst Capability & Skills Specialist, Technology Capability & Skills Specialist, Consumer Business & Channels Resourcing & Talent Management Specialist

Reporting to the Team Manager – Core Network Support, the role holder will be on callout 24 hours daily, provide long first line Core Network maintenance, perform Core network fault clearance, and determine nature of critical faults for escalations other relevant teams. They will execute database changes/configuration on the core network and perform preventive maintenance, perform all system related tasks in Data centers management and develop tools for automation and speed up the maintenance process.
The role will be based in Thika
Key Responsibilities

Schedule and perform all 1st line corrective & preventive maintenance on Core Network elements as per vendor recommendation.
Clearance of faults from NOC Escalated to Core Network Maintenance.
Identify the need for internal training.
Conduct training for new staff.
Configuration changes on Network elements S/W upgrades.
Supervising and monitoring contracted works in the MSRs to ensure safety of the live equipment and successful completion of all works.
All switching Network elements & new Technologies

QUALIFICATIONS

Degree or a Diploma in electrical and electronics engineering or telecoms engineering or equivalent qualification from recognized institution.
2-5 years’ experience in a telecoms preferably GSM environment in SSS operations, network Management, commissioning, installation and maintenance of digital Telecommunication equipment.

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October 29, 2024
M-Pesa Africa – Cyber Security Architect

Role Description
Reporting to the Manager- Cybersecurity Architecture & Assurance, the Cyber Security Architect will be responsible for designing and implementing cyber security solutions that protect critical assets across the markets, Hub and AWS.
What you will be doing

Conducting research on new areas in security to input to cyber strategy
Designing cyber security solutions in line with best practices to ensure deployment of best-in-class solutions
Defining cyber security technical requirements and acceptance criteria for new systems
Conducting proof of concepts for cyber security solutions
Lead in the testing, implementation, deployment, and commissioning of new solutions
Ensuring high availability and disaster recovery in accordance with best practices for solutions deployed
Ensuring proper change management and system handover processes are followed
Recommending major upgrades where required and work with the operations team to implement
Ensuring that all security programs are continually improved to maximize on their returns/benefits
Conducting knowledge transfer to other team members/staff on new or topical areas.

Skills and competencies you require for the role

Experience in implementing and administering Cyber Security solutions;
Working knowledge of project management techniques such as Agile/ SAFe is preferred;
Demonstrable competencies in the deployment and administration of Cyber Security Solutions such as CyberArk, EDR, Vulnerability Scanners, Firewalls etc.

Apply if you have:

Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university or any other degree with sufficient cyber experience
Advanced professional information security certifications e.g., CISSP /CISM /CISA/ GIAC/ CEH/ CPTP/ OCSP/ DevSecOps
Cloud Certification e.g., AWS, Azure
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE/Network+/CompTIA also preferred
At least 3 years of proven experience in implementing and administering Cyber Security solutions
Certifications in the use and administration of cyber security tools e.g., CyberArk/Firewalls/IDS/Content Filters/Antivirus is preferred
Working knowledge of project management techniques such as Agile/ SAFe is preferred
Demonstrate competency in the deployment and administration of Cyber Security Solutions such as CyberArk, EDR, Vulnerability Scanners, Firewalls etc

Apply via :

safaricom.taleo.net

October 29, 2024
Principal Officer – Information Risk

Brief Description:
We are seeking a highly skilled Principal Officer – Information Risk – to join our team. Reporting to the Head of Enterprise Risk Department, the successful candidate will be responsible for implementing a comprehensive program to assess and mitigate current and emerging risks that impact the integrity, availability, accountability, and confidentiality of information assets and the information environment in accordance with compliance and regulatory requirements. This position will be within the Enterprise Risk Management C.O.E while supporting Cyber Security C.O.E and various squads in providing 2nd line information risk assurance.
Key Responsibilities

Develop and implement an information risk management framework and policies to ensure compliance with relevant laws and regulations, industry standards, and best practices.
Review and ensure adequate policies are implemented to manage information risk across the company.
Conduct regular risk assessments to identify and evaluate the company’s information and cyber risks and develop mitigation strategies.
Offer specialist guidance & advisory to the agile teams and other business units for timely assurance of new and existing products and other key projects.
Offer guidance on the planning, implementation, monitoring, and review of ISMS Program.
Conduct policy exception reviews.
Develop and embed appropriate information risk awareness initiatives across the business.
Extend the security awareness culture to the customers and other critical stakeholders.
Coordinate and collaborate with other departments and stakeholders, such as IT, legal, compliance, and external auditors, to ensure the company’s information and cyber risks are properly managed.

QUALIFICATIONS

Degree in IT, Business Information Systems (or related technical field) from a recognized university
Experience working with agile methodologies, such as scrum and Kanban
Holder of at least one of the following certifications: CISA, CRISC, CISM or CISSP
At least 5 years proven working experience in operational management of Information Systems / Cyber/Information Security / Information Systems Audit role, or proven experience in business process assurance and/or risk analysis preferably in a telecommunications or banking environment.
Demonstrated experience in developing and implementing an information risk management framework and policies.
Excellent knowledge of relevant laws and regulations, industry standards, and best practices related to information and cyber risk management.
Strong analytical and problem-solving skills, with the ability to evaluate complex information and identify solutions.
Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels of the organization.
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Strong attention to detail and accuracy.

Apply via :

safaricom.taleo.net

October 29, 2024
Senior Officer, Cyber Security Assurance VAS Support Engineer

Reporting to the Senior Manager, Cyber Security Strategy & Design, the successful candidate will lend support in ensuring all new and existing systems/products/services comply with Safaricom’s security policies & standards, Vodafone CSB standards, Kenya Data Protection Act and other industry best practices e.g. ISO27001, CIS, etc… The candidate will also provide timely security assurance reports and advice to the business when required even with very tight timelines.
Key Responsibilities:

Conduct periodic security reviews, vulnerability assessments & penetration tests across all of Safaricom’s systems/infrastructure
Ensure all new and existing systems/products/services comply with Company’s security policies & standards, Vodafone CSB standards, Kenya Data Protection Act and other industry best practices e.g. ISO27001, CIS
Provide timely and quality security assurance reports and advice to the business when required even with very tight deadlines
Do regular follow ups with system custodians/owners to ensure any security risks identified are addressed within the agreed timelines
Define Cyber Security metrics and report periodically on security compliance across all networks/systems
Research on new threats/technologies/vulnerabilities/security design principles etc.

Must have technical / professional qualifications

Degree in Information Security/Computer Forensics/Computer Science/Information Technology or other relevant Technical Degree
Information security certifications e.g. CEH/CISSP/CISM/CISA/GIAC/CPTP/OSCP
Advanced Networking certifications: CCNA/CCNP/CCSP/CCIE are also preferred
Certifications in Microsoft Windows and Linux/Unix Operating Systems
Demonstrate competency in the use and administration of ethical hacking tools e.g. KALI Linux, Metasploit, Nexpose, Nessus, Nmap, BurpSuite etc…
Minimum of 1 years’ working experience in Information Systems Security – e.g. Ethical Hacking, Penetration Testing, Vulnerability Assessments, ICT Audits, Pre-and-Post Implementation System Reviews etc…
Minimum of 1 years’ working experience in Networking and Operating Systems e.g. Cisco, Huawei, Windows (All), Unix, Linux etc…
Minimum of 1 years’ working experience in Web and Mobile applications technologies e.g. Java, Python, PHP, Javascript, CSS, Apache, Nginx, IIS etc…
Working knowledge of databases e.g. Oracle, MSSQL, MongoDB, Postgress etc.. will be an added advantage
Working knowledge of Virtualization & Microservices technologies e.g. VMware, Open shift, Kubernetes, Docker etc… will be an added advantage
Working knowledge of Cloud technologies e.g. AWS and Azure will be an added advantage
Working knowledge and experience in DevSecOps technologies and practices i.e. AGILE, Jenkins, Jira, Github, Gitlab etc… will be an added advantage
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc… will be an added advantage
Excellent communication skills and a good team player
Excellent time management skills i.e. getting things done in a timely manner
Excellent report writing and presentation skills
Very analytical and keen on details
Customer obsessed

Last Date to Apply: Apr 26, 2023

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October 29, 2024
Principal Accountant; Tax Category Sourcing Specialist

Reporting to the Senior Manager; Group Tax, the role holder will ensure tax compliance is adhered to by complying with tax controls, procedures and processes that are in place, in addition to identifying and supporting areas of tax planning to enhance operation efficiencies within the business.
Job Responsibilities

Proactively advise and support the wider business in providing and coordinating tax advice on the implications of key transactions and ad hoc projects, including related party transactions.
Identify and ensure that legislative changes are reviewed and adopted in a timely manner, including implementation of system changes where necessary.
Manage relationships with the Kenya Revenue Authority (KRA) and external tax service providers for tax-related queries and changes in tax legislation specific to the telecommunication industry.
Research solutions and risk mitigation for any emerging tax issues across the Group.
Prepare the Group’s periodic (monthly and annual) accounting (income and deferred tax) provisions and related financial statement disclosures, including tax planning and forecasting reports.
Coordinate with external tax advisors on Kenya corporation tax computations and returns and ensure timely submissions.
Ensure monthly tax returns (VAT, excise duty and withholding tax) are prepared and submitted to the KRA within prescribed timelines, including payment of the corresponding tax liabilities including; reviewing and managing payments of custom duties and levies.
Oversight of PAYE for payroll purposes.
On an ongoing basis, review the overall management of tax compliance processes within the Group (tax health check).
Work with, and where required provide training to the Finance, Support and Commercial Functions’ teams to ensure optimization of tax efficiencies and mitigation of tax exposures within the controls environment.

QUALIFICATIONS

University degree from a recognized university in Law, Finance or business-related fields.
At least one full professional qualification in accounting e.g. CPA, ACCA CTA or an equivalent.
8 years’ experience in progressive tax finance roles, including tax reporting, compliance, and accounting.
In depth experience and technical knowledge of tax accounting and disclosures for accounting purposes, including deferred tax and prior year adjustments.
Experience in proactive management of tax matters, keeping up to date with changes in the regulatory environment and dealing with Tax Authorities will be an added advantage.
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
Ability to collaborate and communicate with confidence and influence diverse stakeholders.
A proven team player with excellent communication and interpersonal skills.

Last Date to Apply: Apr 23, 2023

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Use the link(s) below to apply on company website.

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October 29, 2024