Jobs Kenya

Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • M-Pesa Africa – Senior Officer Risk & Compliance

    M-Pesa Africa – Senior Officer Risk & Compliance

    About the Role

    Reporting to the Senior Manager; Compliance and Controls, the role holder has the responsibility to proactively execute the M-PESA Africa Compliance Programmes, coordinate compliance monitoring activities and building compliance within the Safe Agile product implementation using a risk based approach. 

    Job Responsibilities   

    Ensure that compliance is embedded within the SAFE Agile product implementation framework.
    Perform regular risk & compliance risks reviews arising from M-PESA Africa activities.
    Implementation of the Compliance Policies and Procedures
    Coordinate compliance awareness trainings across the organization.
    Carry out monitoring and assurance activities on compliance programs on a regular basis.
    Report on the state of M-PESA Africa compliance with the control management and other policies and regulations governing the organization on a quarterly basis.
    Support to Co-ordinate the Compliance Champions to ensure a controls and compliance culture is inculcated throughout the organization.
    Driving behavioral change by inculcating a culture of compliance within the organization through engaging and influencing stakeholders.

    QUALIFICATIONS
     
    Apply if you have:

    Bachelor’s degree or its equivalent in Business, Law, Engineering or ICT
    Professional certification in risk management and information systems e.g. CISA, CRISC or CPA (K) or equivalent.
    Strong background in auditing, accounting or the legal field.
    At least 4 years proven experience in risk analysis in a financial services environment
    Good knowledge of Agile ways of working will be an added advantage.
    Results oriented and work with minimum supervision
    Good knowledge of mobile network operator’s business model
    Effective communicator orally and in writing
    Team player who works effectively with others to identify and resolve issues

    What you can expect from us

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Apply via :

    safaricom.taleo.net

  • M-Pesa Africa – Executive Head of International Money Transfer (IMT) & Cross Border Payments Service Activation Engineer

    M-Pesa Africa – Executive Head of International Money Transfer (IMT) & Cross Border Payments Service Activation Engineer

    DESCRIPTION
    At M-Pesa Africa, we are at the forefront of the financial technology revolution, driven by innovation and an unwavering commitment to excellence. We are looking for an Executive Head of IMT & Cross Border Payments who will pay a pivotal role in leading and shaping these services. 

    M-Pesa is a pioneering fintech business and global market leader in mobile money. From starting in 2007 as a convenient means by which the unbanked and underbanked can make digital payments, M-Pesa has now grown to offer >50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion. 

    The Commercial Team works with M-Pesa leadership across our 7 Operating Countries to co-create the product strategy, drive thought leadership, design new products and features, set commercial priorities with the engineering teams and lead business development for strategic multi-country partnership opportunities. 

    Reporting to M-Pesa Africa’s Chief Commercial Officer, the Executive Head of IMT & Cross Border Payments will be responsible for:

     Developing and implementing the overall strategy and vision for IMT within Commercial in alignment with MPA’s goals and objectives;
    Utilizing data-driven insights to assess the performance of IMT and Cross Border Payments services. This includes analyzing trends, identify areas for improvement, and implement initiatives to optimize operations and increase efficiency;
    Collaborating with key stakeholders, including senior management and product development teams to provide opportunities for service enhancements and new product offerings;
    Implementing strategic initiatives to drive business development, manage vendor relationships, and liaise with the legal team to negotiate contracts;
    Developing and executing a comprehensive partnership strategy to identify, prioritize and establish relevant collaborations;
    Prioritizing customer satisfaction and continuously improve the end-to-end customer journey for international payments, ensuring a seamless and convenient experience for users;
    Offering strategic support on the IMT & CBP strategy, negotiations and business case development to ensure optimal performance and cost-effectiveness;
    Co-developing and launching go-to- market plans with local product managers to drive uptake and engagement
    Driving commercial rationalization of the IMT roadmaps balancing requirements from multiple markets

    Skills and competencies required for the role:

    Strong knowledge of Remittances, Forex management, Digital product management and agile ways of working;
    Refined and impactful communicator with the ability to interface with individuals across at all levels including CEOs in the Operating Countries that we support;
    Experience driving IMT & CBP roadmaps and supporting customers in negotiations and strategic decisions;
    Experience driving IMT & CBP roadmaps of new services and development of new customer touchpoints.

     
    QUALIFICATIONS
    Apply if you have:

    A Bachelor’s degree in Business, Finance or related field, A Master’s degree is preferred 
    At least 10 years of experience, 5 of which should be in Remittances at a bank, Fintech or Digital business
    Strong knowledge of Mobile Money, Fintech and Financial Services 
    Experience with emerging market consumers, and multicultural sensitivity 
    Strong understanding of international payment systems, regulations, and compliance requirements
    Knowledge of emerging payment technologies and industry trends

    What you can expect from us

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

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    Use the link(s) below to apply on company website.  

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  • Data Analyst

    Data Analyst

    Brief Description

    Reporting to the Product Owner – Customer Experience Insights, the position holder shall be responsible for extracting insights from large volumes of data with the aim to improve customer network experience, drive decision making by Business Units and improve operational efficiency within the team through automation of repetitive tasks.

    Key Responsibilities

    Analyze customer experience per subscriber and highlighting subscribers not meeting target network KPIs and follow up to resolution of the network issues. 
    Analyze customer network complaints to get insights that would guide towards improving customer network experience and reduce demand to call center. 
    Analyze verbatim from NPS survey and follow up for resolution of network issues raised in the survey.
    Prepare regular business insights from SOC that shall facilitate the business to achieve its mission
    Automate network related dashboards and provide insights as guided by requirements from the network teams as well as business units
    Co-relate different sources of network data to have a single indicator showing the network health
    Analyze overall network performance of existing technologies as well as emerging technologies
    Coordinate with database administrators to develop data collection systems that are efficient to facilitate analysis of data as needs arise

    QUALIFICATIONS

    Bachelor’s Degree in Computer Science, Electrical and Electronics Engineering, or a relevant field from a recognized University.
    Comfortable working with large datasets and extracting relevant insights.
    Possess database and SQL knowledge. Python skills are an added advantage.
    Proficiency on data visualization tools such as PowerBI or using Python.
    Strong analytical and problem solving skills.
    Strong written and verbal communication skills as well as presentation skills.
    Over 2 years experience in a GSM related work environment.
    Ability to learn and stay updated with the latest analytical techniques as well as emerging mobile and fixed network technologies.

    Apply via :

    safaricom.taleo.net

  • Engineer- Transmission Configuration & Support

    Engineer- Transmission Configuration & Support

    Brief Description

    Reporting to the Manager – Transmission Configuration and Support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient Core transport (Optical and IP) network.

    Key Responsibilities:

    Fault management on Transmission networks and Resolution of tickets assigned within the SLA.
    Perform preventive maintenance of all core transport network elements and links. Ensure proper documentation is done for all tasks performed.
    Own the transport network KPI’s such as availability, stability, Links performance to guarantee high service availability.
    Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
    Review and Implement transport configuration changes as per the changes execution process and procedures.
    Carry out acceptance of new transport infrastructure and technologies before traffic loading.
    Perform and document transport BCP and disaster recovery tests.
    Ensure proper synchronization of all network elements and perform maintenance of the network clocks
    Perform software updates and Patch management of all transport equipment / systems.
    Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
    Ensure all core transport elements are manageable from the NMS’s
    Carry out transport network optimization to achieve best performance.
    Carry out transport network demand and capacity management.
    Transport infrastructure spares management as per spares management procedures.
    Automate existing and new processes.

    QUALIFICATIONS

    Bachelor’s Degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
    At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
    Experience working with various transport technologies such as DWDM, OTN, SDH, Microwaves, IPRAN and conversant with network synchronization techniques.
    Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
    Strong technical analysis, robust troubleshooting and problem resolution skills in DWDM, OTN and routing systems.
    Experience in outside plant fiber, issue identification, and maintenance.

    Apply via :

    safaricom.taleo.net

  • BSS Engineer

    BSS Engineer

    Brief Description

    Reporting to the Regional Networks Implementation & Operations, the position holder will be responsible for Network elements fault clearance to ensure TCH availability of 99.8%, average NUR of less than 10min per week , and proper preventive maintenance of the BSS network, transmission equipments and the related power supply in owned sites.

    Key Responsibilities

    Network element fault clearance.
    Perform proper preventive maintenance of all network elements and document results for owned sites on a monthly basis.
    Ensure proper site acceptance.
    Ensure proper contractor’s control.
    Proper works Orders execution.
    Proper use of defined processes and procedures in daily work.

    QUALIFICATIONS

    University /HND/ Diploma in Electrical and Electronics Engineering with a bias in Telecomm.
    Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution; 
    1 year telecommunications experience in GSM related field. 
     1 year valid Driving License.

    Apply via :

    safaricom.taleo.net

  • Backend Microservices Developer Backend Developer – VAS

    Backend Microservices Developer Backend Developer – VAS

    DESCRIPTION

    We are pleased to announce the following vacancy for Backend Microservices Developer in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Software Engineering Lead – Backend Development, the role holder will run with day-to-day standardized microservice development to ensure smooth and efficient service delivery that meets the expectations of the business. They will also perform application development duties which include but are not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

    Key Responsibilities

    Writing and analyzing code for portions of a project/projects.
    Inspect and test code.
    Helping engineers fix and solve complex problems.
    Work with stakeholders, product owners and technical leads to keep projects on track.
    Provide guidance and mentorship to entry level and mid-level software engineers.
    Influence and guide on DevSecOps best practices within Safaricom Engineering framework and practices.
    Development of microservices. It would be good to have understanding of Java, C#, Python etc. Java with SpringBoot Framework experience is preferred.
    Influence and guide the team in making critical architectural, design and programming decisions.
    Evangelize software engineering best practices across the team using Safaricom Engineering values.
    Design, test and rollout of running software services.
    Run and enforce code reviews among the team.

    QUALIFICATIONS

    BSc. Computer Science/Software Engineering/IT.
    5+ years’ experience in software development in a busy IT environment.
    Experience in Agile Development/software life-cycle development (SDLC).
    Strong programming and technical skills. Extensive programming experience using Java (SpringBoot Framework), C#, Python etc.
    Strong problem-solving skills leveraging on data structures and algorithms.
    Passion for people and building collaborative teams.
    Extensive experience with databases – relational data model, Stored Procedures, PL/SQL development, Messaging / Streaming, RDBMS, NoSQL Databases, and InMemory Databases.
    Solid understanding of web services/technologies – REST/JSON, WSDL, XML, XSD.
    Hands on experience with microservices – Ability to design, develop and implement scalable, elastic microservice based platforms based on java. Spring boot framework is preferred.
    Solid understanding of Cloud Services, Serverless architecture and knowledge of AWS, Azure and GCP.
    Experience developing solutions using agile, DevSecOps, and CI/CD automation tools such as jenkins, JMeter, Git, Stash, SonarQube, GitOps etc.
    Experience using code versioning & collaboration tools such as Gitlab or Github.
    Experience in application security technologies (e.g. SSL).

     Last Date to Apply: Jul 13, 2023

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    Use the link(s) below to apply on company website.  

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  • Data Scientist – Credit Business Partnerships Lead

    Data Scientist – Credit Business Partnerships Lead

    DESCRIPTION

    We are pleased to announce the position of a Data Scientist in the Big Data and Business Analytics Department within the Finance Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Brief Description

    Reporting to the Lead Data Scientist, the position holder will be responsible for turning terra-bytes of data into actionable insights and new products for our customers. As a data scientist you will be working side by side with designers, product managers and our global partners from industry and academia. We expect you to take full ownership of your work, from conception all the way to the final product on our platform. Our ideal candidate must be result-oriented, with great ideas and solid quantitative skills to turn ideas into reality. You should have solid machine learning and analytics skills.

    Key Responsibilities

     Selecting features, building and optimizing classifiers using machine learning techniques
    Processing, cleansing, and verifying the integrity of data used for analysis.
     Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
    Create various machine learning-based tools or processes within the company, such as Credit scorecards, recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies.
    Create visualizations using state of the art visualization tools.
    Work in a multi-disciplined team and take ownership of turning ideas into machine learning models.
    Produce products or improve existing products with short turnaround times.
    Solid development and analytical approaches to create viable implementations.
    Bring solid credit risk analytics skills that will contribute to the development of the credit lifecycle management craft

     
    QUALIFICATIONS

    BSC or MS in quantitative field such as computer science, Statistics, Mathematics, Actuarial Science, Engineering or equivalent practical experience
    3 – 5 years data science working experience.
    Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, Neural Networks
    Experience with common data science programming languages, such as Python, R, Spark, MatLab
    Experience with data visualization tools, such as Qclick, Tableau, PowerBI
    Experience with Relational and NoSQL databases, such as Oracle, SQL Server, PostgreSQL, MongoDB, Cassandra, HBase
    Very solid applied statistics knowledge
    Good understanding of big data technologies like Hadoop
    Strong communications and interpersonal skills and quick grasps to understand business problems Understanding of SQL and databases.

    Last Date to Apply: Jul 10, 2023

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • M-Pesa Africa – Value Management officer

    M-Pesa Africa – Value Management officer

    About the Role

    The position holder will be working within the scaled agile framework (SAFe),perform all aspects of the Value Management Officer role, responsible for implementing lean governance and operations, helping the organization make better, more informed decisions that enables business agility.  
    Unlike in a traditional Project Management Office, which is highly process driven, The position holder will be to help create an outcome focused Value Management function, supporting value delivery and flow through small, lightweight controls. Helping to culture shift towards agile values, you will focus on individuals and their interactions and create an environment that rewards the generation of value for customers in the quickest possible time.

    Key Accountabilities

    Support Lean Portfolio Management:

    Support Portfolio Manager to prepare and facilitate key SAFe Lean Portfolio events including Portfolio Syncs and Strategic Portfolio reviews.
    Collaborate with Lean Portfolio Management, ART Leadership roles to ensure we deliver the best outcomes for our customers.
    Help transition our teams towards our Target Operating model, organising people around value and a common vision.
    Help shift the funding model, moving away from traditional project funding towards directly fund value streams.
    Support and help facilitate twice-yearly portfolio planning through our Participatory Budgeting events.
    Ensure adherence to the agreed Lean-Budget Guardrails
    Help manage uncontrolled and unlimited portfolio demand by visualising work in process and matching demand to portfolio capacity.
    Help the transition away from traditional governance and quality gates by moving our teams to a “build in quality” mindset and value focussed delivery.
    Guide Product Management to create Lean Business Cases that are outcome-focussed and establish a sensible “minimum viable product” (MVP).
    Provide regular reporting and analysis to drive effective decision making and continuous improvement
    Support our drive for relentless improvement by supporting Inspect and Adapt workshops; assess the agility level of the ART and help them

    Support Agile Portfolio Operations:

    Help our Agile Release Trains execute and deliver by generating progress metrics that are used to improve value delivery and optimise flow.
    Help co-ordinate our key PI Planning events and guide Agile Release Trains to prepare the necessary content to support a successful event
    Support preparation for other key Scaled Agile program level events, including: Pre and Post PI Planning Sync, ART Sync, PO-Syn, Scrum of Scrums, System Demos, Inspect and Adapt Workshops. 
    Guide Agile Release Trains to comply with our agile governance model by ensuring: the “definition of done” (DoD) is captured, communicated and used to anchor conversation in program level events. our Jira toolset is used correctly to capture additional compliance activities as necessary.
    Become a Jira and Tools champion, supporting adoption and correct use of tools to improve data quality and decision making
    Help implement and operate “risk and dependency” processes within our Agile Release Trains (ARTs).
    Help implement Vendor Management processes within our Agile Release Trains (ARTs)
    Encourage collaboration between teams, Release Train Engineer, Product Management and System Architects.

     
    QUALIFICATIONS
     
    Apply if you have:

    Demonstrable competence using the JIRA and Confluence tools, backed with experience
    Relevant certified Agile qualification, for example, Leading SAFe, Scrum Master or equivalent
    Agile Experience including experience working with international organisations – minimum 5 years
    Contagious passion and commitment for driving innovation in a FinTech organisation
    Communication and relationship management experience 
    Excellent problem analysis and resolution skills to support work in reactive and proactive environments
    Educated to degree level or equivalent work experience
    Certified in SAFe – the Scaled Agile Framework – SAFe Agilist certification preferred
    FinTech, Mobile Payment or Financial Payment Service Experience 

    What you can expect from us

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Apply via :

    safaricom.taleo.net

  • M-Pesa Africa – Executive & Office Support Specialist

    M-Pesa Africa – Executive & Office Support Specialist

    DESCRIPTION

    At M-Pesa Africa, we take immense pride in our innovative solutions and unwavering commitment to excellence. As an Executive & Office Support Specialist, you will play a central role in our operations, providing indispensable support to our executive team, MPA staff and ensuring the seamless functioning of our office environment.
    If you thrive in a challenging and rewarding environment, where your skills will be valued and your contributions recognized, then this is the perfect opportunity for you to showcase your expertise and make a significant impact.

    Reporting to the Executive Assistant to the Managing Director, the Executive & Office Support Specialist will be responsible for:

    Responding to enquiries, correspondence both telephone & written communication;
    Booking/scheduling all meetings in liaison with concerned parties;
    Organizing & coordinating all logistics for the HODs and MPA (both internal & external) activities;
    Raising and reviewing all departmental OpEx and Internal Requisitions;
    Monitoring expenditure against set budgets and monthly reporting;
    Reconciling all purchase documentation;
    Managing petty cash, stationary requisition process, filing, and other routine tasks 
    Following up on tasks and activities with internal and external stakeholders;
    Coordinating activities and working with stakeholders across M-Pesa Africa Operating countries on initiatives such as the quarterly Townhall, Customer fora, team activities etc. by providing administrative support
    Liaising with the applicable teams to ensure Air ticket / accommodation requests are done and confirmed;
    Assisting in the on-boarding of new employees;
    Providing line management to the Exco drivers.

    Skills and competencies required for the role:

    Pleasant personality with strong communication skills
    Ability to work autonomously and support a high energy & demanding sales team.
    Planning and problem-solving skills
    Resourcefulness, Foresight and Anticipation, Adaptability
    Organization skills

     
    QUALIFICATIONS
     
    Apply if you have:

    A degree in Secretarial/business Administration or a relevant field  
    3 years’ experience in customer service, office administration.
    At least 1 year of experience as a department administrator
    Responsibility – manage Senior leaders’ appointments; calendars; manage petty cash, purchase order requisitions; travel and meeting arrangements; preparation of reports; filing;

    What you can expect from us

    We believe in a fair and robust interview process
    We have a robust flexible total reward scheme
    Dedicated support and mentoring/coaching
    Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

    Apply via :

    safaricom.taleo.net

  • Segment Marketing Manager Senior Manager – Segment – HOME Cyber Defense Center Analyst

    Segment Marketing Manager Senior Manager – Segment – HOME Cyber Defense Center Analyst

    DESCRIPTION

    We are pleased to announce the vacancy for Segment Marketing Manager within Consumer Business Unit.  In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

    Brief Description

    Reporting to the Segment Lead- HOME, the role holder will be responsible for;
     Driving transformation of our business by establishing Safaricom HOME as the online lifestyle converger for the entire family to accelerate innovation and spur revenue growth.
     Delivering an integrated family proposition, communicate in compelling ways, consistently engage and delight the family with experiences tied to their passion points.

    Key Responsibilities

     To help design and execute the overall HOME strategy based on customer insights to drive quality acquisition that will increase the segment size, revenue, profitability and deliver NPS #1.
     Co-create the annual HOME platform plan with key stakeholders with clear growth drivers to be executed quarterly focusing on the 4 transformative pillars: Acquisition, Communication, Engagement and Experience.
     Drive factual and insight led conversations and decisions on HOME across the entire Organization.
     Initiate and generate innovative ideas for each of the 4 transformative pillars above.
     Design and bring to life GTM activities tied to the HOME strategy along with channels and product teams.
     Provide inputs on pricing and product development based on consumer insights to Product, Finance and Strategy team.
     Review and shape the communication strategy and plans working closely with brand team, media and advertising agency to ensure that all ATL & BTL communication is in line with the HOME positioning and strategy.
     Ensure consistent and proactive tracking, measurement and evaluation of activities, HOME performance to deliver on mission and commercial targets.
     Manage budgets efficiently, ensure positive ROI with no overspend to deliver on the HOME objectives.

    QUALIFICATIONS

     A degree in marketing, business administration.
     6 years + experience in Product/Category/Brand Marketing roles.
     Experience in marketing Home/Family solution.
     Strong creative and conceptual skills.
     Attention to detail with excellent interpersonal and communications skills.
     Self-Starter, excellent planner and organizer. 

    Last Date to Apply: Jun 29, 2023

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    Use the link(s) below to apply on company website.  

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