Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

Backend Microservices Developer Backend Developer – VAS

DESCRIPTION

We are pleased to announce the following vacancy for Backend Microservices Developer in the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Software Engineering Lead – Backend Development, the role holder will run with day-to-day standardized microservice development to ensure smooth and efficient service delivery that meets the expectations of the business. They will also perform application development duties which include but are not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

Key Responsibilities

Writing and analyzing code for portions of a project/projects.
Inspect and test code.
Helping engineers fix and solve complex problems.
Work with stakeholders, product owners and technical leads to keep projects on track.
Provide guidance and mentorship to entry level and mid-level software engineers.
Influence and guide on DevSecOps best practices within Safaricom Engineering framework and practices.
Development of microservices. It would be good to have understanding of Java, C#, Python etc. Java with SpringBoot Framework experience is preferred.
Influence and guide the team in making critical architectural, design and programming decisions.
Evangelize software engineering best practices across the team using Safaricom Engineering values.
Design, test and rollout of running software services.
Run and enforce code reviews among the team.

QUALIFICATIONS

BSc. Computer Science/Software Engineering/IT.
5+ years’ experience in software development in a busy IT environment.
Experience in Agile Development/software life-cycle development (SDLC).
Strong programming and technical skills. Extensive programming experience using Java (SpringBoot Framework), C#, Python etc.
Strong problem-solving skills leveraging on data structures and algorithms.
Passion for people and building collaborative teams.
Extensive experience with databases – relational data model, Stored Procedures, PL/SQL development, Messaging / Streaming, RDBMS, NoSQL Databases, and InMemory Databases.
Solid understanding of web services/technologies – REST/JSON, WSDL, XML, XSD.
Hands on experience with microservices – Ability to design, develop and implement scalable, elastic microservice based platforms based on java. Spring boot framework is preferred.
Solid understanding of Cloud Services, Serverless architecture and knowledge of AWS, Azure and GCP.
Experience developing solutions using agile, DevSecOps, and CI/CD automation tools such as jenkins, JMeter, Git, Stash, SonarQube, GitOps etc.
Experience using code versioning & collaboration tools such as Gitlab or Github.
Experience in application security technologies (e.g. SSL).

Last Date to Apply: Jul 13, 2023

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Use the link(s) below to apply on company website.

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November 1, 2024
Data Scientist – Credit Business Partnerships Lead

DESCRIPTION

We are pleased to announce the position of a Data Scientist in the Big Data and Business Analytics Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Lead Data Scientist, the position holder will be responsible for turning terra-bytes of data into actionable insights and new products for our customers. As a data scientist you will be working side by side with designers, product managers and our global partners from industry and academia. We expect you to take full ownership of your work, from conception all the way to the final product on our platform. Our ideal candidate must be result-oriented, with great ideas and solid quantitative skills to turn ideas into reality. You should have solid machine learning and analytics skills.

Key Responsibilities

Selecting features, building and optimizing classifiers using machine learning techniques
Processing, cleansing, and verifying the integrity of data used for analysis.
Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
Create various machine learning-based tools or processes within the company, such as Credit scorecards, recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies.
Create visualizations using state of the art visualization tools.
Work in a multi-disciplined team and take ownership of turning ideas into machine learning models.
Produce products or improve existing products with short turnaround times.
Solid development and analytical approaches to create viable implementations.
Bring solid credit risk analytics skills that will contribute to the development of the credit lifecycle management craft

QUALIFICATIONS

BSC or MS in quantitative field such as computer science, Statistics, Mathematics, Actuarial Science, Engineering or equivalent practical experience
3 – 5 years data science working experience.
Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, Neural Networks
Experience with common data science programming languages, such as Python, R, Spark, MatLab
Experience with data visualization tools, such as Qclick, Tableau, PowerBI
Experience with Relational and NoSQL databases, such as Oracle, SQL Server, PostgreSQL, MongoDB, Cassandra, HBase
Very solid applied statistics knowledge
Good understanding of big data technologies like Hadoop
Strong communications and interpersonal skills and quick grasps to understand business problems Understanding of SQL and databases.

Last Date to Apply: Jul 10, 2023

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Use the link(s) below to apply on company website.

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November 1, 2024
M-Pesa Africa – Value Management officer

About the Role

The position holder will be working within the scaled agile framework (SAFe),perform all aspects of the Value Management Officer role, responsible for implementing lean governance and operations, helping the organization make better, more informed decisions that enables business agility.
Unlike in a traditional Project Management Office, which is highly process driven, The position holder will be to help create an outcome focused Value Management function, supporting value delivery and flow through small, lightweight controls. Helping to culture shift towards agile values, you will focus on individuals and their interactions and create an environment that rewards the generation of value for customers in the quickest possible time.

Key Accountabilities

Support Lean Portfolio Management:

Support Portfolio Manager to prepare and facilitate key SAFe Lean Portfolio events including Portfolio Syncs and Strategic Portfolio reviews.
Collaborate with Lean Portfolio Management, ART Leadership roles to ensure we deliver the best outcomes for our customers.
Help transition our teams towards our Target Operating model, organising people around value and a common vision.
Help shift the funding model, moving away from traditional project funding towards directly fund value streams.
Support and help facilitate twice-yearly portfolio planning through our Participatory Budgeting events.
Ensure adherence to the agreed Lean-Budget Guardrails
Help manage uncontrolled and unlimited portfolio demand by visualising work in process and matching demand to portfolio capacity.
Help the transition away from traditional governance and quality gates by moving our teams to a “build in quality” mindset and value focussed delivery.
Guide Product Management to create Lean Business Cases that are outcome-focussed and establish a sensible “minimum viable product” (MVP).
Provide regular reporting and analysis to drive effective decision making and continuous improvement
Support our drive for relentless improvement by supporting Inspect and Adapt workshops; assess the agility level of the ART and help them

Support Agile Portfolio Operations:

Help our Agile Release Trains execute and deliver by generating progress metrics that are used to improve value delivery and optimise flow.
Help co-ordinate our key PI Planning events and guide Agile Release Trains to prepare the necessary content to support a successful event
Support preparation for other key Scaled Agile program level events, including: Pre and Post PI Planning Sync, ART Sync, PO-Syn, Scrum of Scrums, System Demos, Inspect and Adapt Workshops.
Guide Agile Release Trains to comply with our agile governance model by ensuring: the “definition of done” (DoD) is captured, communicated and used to anchor conversation in program level events. our Jira toolset is used correctly to capture additional compliance activities as necessary.
Become a Jira and Tools champion, supporting adoption and correct use of tools to improve data quality and decision making
Help implement and operate “risk and dependency” processes within our Agile Release Trains (ARTs).
Help implement Vendor Management processes within our Agile Release Trains (ARTs)
Encourage collaboration between teams, Release Train Engineer, Product Management and System Architects.

QUALIFICATIONS

Apply if you have:

Demonstrable competence using the JIRA and Confluence tools, backed with experience
Relevant certified Agile qualification, for example, Leading SAFe, Scrum Master or equivalent
Agile Experience including experience working with international organisations – minimum 5 years
Contagious passion and commitment for driving innovation in a FinTech organisation
Communication and relationship management experience
Excellent problem analysis and resolution skills to support work in reactive and proactive environments
Educated to degree level or equivalent work experience
Certified in SAFe – the Scaled Agile Framework – SAFe Agilist certification preferred
FinTech, Mobile Payment or Financial Payment Service Experience

What you can expect from us

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Apply via :

safaricom.taleo.net

November 1, 2024
M-Pesa Africa – Executive & Office Support Specialist

DESCRIPTION

At M-Pesa Africa, we take immense pride in our innovative solutions and unwavering commitment to excellence. As an Executive & Office Support Specialist, you will play a central role in our operations, providing indispensable support to our executive team, MPA staff and ensuring the seamless functioning of our office environment.
If you thrive in a challenging and rewarding environment, where your skills will be valued and your contributions recognized, then this is the perfect opportunity for you to showcase your expertise and make a significant impact.

Reporting to the Executive Assistant to the Managing Director, the Executive & Office Support Specialist will be responsible for:

Responding to enquiries, correspondence both telephone & written communication;
Booking/scheduling all meetings in liaison with concerned parties;
Organizing & coordinating all logistics for the HODs and MPA (both internal & external) activities;
Raising and reviewing all departmental OpEx and Internal Requisitions;
Monitoring expenditure against set budgets and monthly reporting;
Reconciling all purchase documentation;
Managing petty cash, stationary requisition process, filing, and other routine tasks
Following up on tasks and activities with internal and external stakeholders;
Coordinating activities and working with stakeholders across M-Pesa Africa Operating countries on initiatives such as the quarterly Townhall, Customer fora, team activities etc. by providing administrative support
Liaising with the applicable teams to ensure Air ticket / accommodation requests are done and confirmed;
Assisting in the on-boarding of new employees;
Providing line management to the Exco drivers.

Skills and competencies required for the role:

Pleasant personality with strong communication skills
Ability to work autonomously and support a high energy & demanding sales team.
Planning and problem-solving skills
Resourcefulness, Foresight and Anticipation, Adaptability
Organization skills

QUALIFICATIONS

Apply if you have:

A degree in Secretarial/business Administration or a relevant field
3 years’ experience in customer service, office administration.
At least 1 year of experience as a department administrator
Responsibility – manage Senior leaders’ appointments; calendars; manage petty cash, purchase order requisitions; travel and meeting arrangements; preparation of reports; filing;

What you can expect from us

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Apply via :

safaricom.taleo.net

November 1, 2024
Segment Marketing Manager Senior Manager – Segment – HOME Cyber Defense Center Analyst

DESCRIPTION

We are pleased to announce the vacancy for Segment Marketing Manager within Consumer Business Unit. In keeping in line with our current business needs, we are looking for a person who meets the criteria below.

Brief Description

Reporting to the Segment Lead- HOME, the role holder will be responsible for;
Driving transformation of our business by establishing Safaricom HOME as the online lifestyle converger for the entire family to accelerate innovation and spur revenue growth.
Delivering an integrated family proposition, communicate in compelling ways, consistently engage and delight the family with experiences tied to their passion points.

Key Responsibilities

To help design and execute the overall HOME strategy based on customer insights to drive quality acquisition that will increase the segment size, revenue, profitability and deliver NPS #1.
Co-create the annual HOME platform plan with key stakeholders with clear growth drivers to be executed quarterly focusing on the 4 transformative pillars: Acquisition, Communication, Engagement and Experience.
Drive factual and insight led conversations and decisions on HOME across the entire Organization.
Initiate and generate innovative ideas for each of the 4 transformative pillars above.
Design and bring to life GTM activities tied to the HOME strategy along with channels and product teams.
Provide inputs on pricing and product development based on consumer insights to Product, Finance and Strategy team.
Review and shape the communication strategy and plans working closely with brand team, media and advertising agency to ensure that all ATL & BTL communication is in line with the HOME positioning and strategy.
Ensure consistent and proactive tracking, measurement and evaluation of activities, HOME performance to deliver on mission and commercial targets.
Manage budgets efficiently, ensure positive ROI with no overspend to deliver on the HOME objectives.

QUALIFICATIONS

A degree in marketing, business administration.
6 years + experience in Product/Category/Brand Marketing roles.
Experience in marketing Home/Family solution.
Strong creative and conceptual skills.
Attention to detail with excellent interpersonal and communications skills.
Self-Starter, excellent planner and organizer.

Last Date to Apply: Jun 29, 2023

go to method of application »

Use the link(s) below to apply on company website.

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November 1, 2024
M-Pesa Africa – Cash & Treasury Manager

About the Role

Supporting teams across Kenya and South Africa, the Cash & Treasury Manager will be the Funding Champion who will ensure that MPA is properly facilitated and has secured adequate foreign currency to fund business requirements in line with our long range plan in a bid to mitigate currency fluctuation risk. Specifically, you will be tasked with:

Implementing a process and system for the generation of accurate cash flow projections;
Implementing the said processes in collaboration with other stakeholder functions to be able to capture all the information required to produce an accurate cash flow plan from other applications and processes within the business. This includes all receipts ,revenue expenditure and capital expenditure and financing sources;
Maintaining the use of the processes and systems and enhance them when there are changes in various business processes and applications;
Monitoring and reporting on daily actual cash position;
Preparing weekly and monthly cash flow projections against approved forecasts and explain the variances that may appear;
Conducting Quarterly forecasts, annual budgets and long term projections;
Liaising with Business Planning & Forecasting teams to ensure that periodic business cash flow forecasts are prepared accurately by providing inputs during the forecasting phase;
Provide a critique to forecast and budget inputs as obtained from key stakeholder departments and recommend improvements in line with the company’s set cash flow targets;
Managing currency exposure;
Capturing, assessing and reporting the projected amounts of foreign currently liabilities to be hedged in line with the company policy;
Create and Publish Treasury Planning Policies and Procedures ensuring that they are in line with best practices and the Vodafone Group’s guidelines.

QUALIFICATIONS
Apply if you have:

An honors degree from a recognized university in business related field;
At least one full professional qualifications in accounting namely CPA,ACCA,CIMA or an equivalent;
At least 6 years of relevant Treasury Management experience in a corporate;
Relevant experience at a Bank will be an added advantage.

What you can expect from us

We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Apply via :

safaricom.taleo.net

November 1, 2024
System Integrations Engineer

DESCRIPTION

We are pleased to announce the following vacancy System Integrations Engineer within Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Integrations Engineering Lead, the purpose of the role holder shall include activities relating to the application development and evolution of existing service applications including integration to related service platforms.
Application development duties include but not limited to specification, design, development, validation, documentation and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management. Other activities include application development for marketing campaign promotions. Duties include specification, design, development and validation of the promotion applications.

Key Responsibilities

Requirement specification & design – eliciting & analyzing user requirements and application functional designs.
Develop – Development as per user requirement and integration to other service platforms.
On a weekly basis report on the KPI of the applications & web services developed.
Validation & Verification – oversee the assurance of application functional logic, data processing and error management.
Liaise with Support teams, infrastructure team, network administrators, information security to maintain service availability and integrity of the applications.

QUALIFICATIONS

BSc. Computer Science/Software Engineering/IT.
3 years + experience in software development in a busy IT environment.
Experience in Agile Development/software life-cycle development (SDLC).
Extensive programming experience using Apache Camel, Spring Boot, Java, C#, Python etc
Experience with event-based and message-driven distributed system like Apache kafka, ActiveMQ, Rabbit MQ or Tibco EMS.
Extensive experience with databases – data structures, relational data model, Stored Procedures, PL/SQL development, Nosql Databases, InMemory DBs.
Solid understanding of web services/technologies – REST/JSON, WSDL, XML, XSD.
Extensive experience in developing and deploying enterprise APIs on these technologies i.e TIBCO /Docker/Kubernetes/Openshift/Azure/AWS.
Experience using code versioning & collaboration tools such as Git/SVN.
Strong knowledge & experience using (CI/CD) such as Jenkins /drone/CycleCI.
Experience in Unix/Linux Operating System and application security technologies (e.g. SSL).

Apply via :

safaricom.taleo.net

November 1, 2024
Network Administrator

Job Description

Reporting to the Manager – IT Networks the position holder will Provide technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

Advises on the communications requirements of installed and planned networked information systems.
Carries out surveys to establish network connection requirements.
Maintain system standards and procedures on network related issues and technically enforce the same.
Working with the Digital Engineering team on providing various cloud solutions and integrations.
Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.
Monitors, administers and maintains network security, countermeasures for availability and safety
Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC.
Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary.
Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
Implements and administers the SFC internet connection, mail gateways and security.
Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
Documentation of network, network design hardware and software inventory.

Qualifications

Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.
A solid background in Linux/Unix and Windows server system administration
Understanding of cloud infrastructure and security requirements
Deep Knowledge of Voice Systems – call Manager, Genesys
Knowledge and integration of SIP and PSTN.
Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)
Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)
Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.
Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).
Basic understanding of dynamic routing protocols a plus.
Good working knowledge of basic firewall configuration concepts (ACL, NAT/PAT, routing statements, ports, protocols, VPNs
General exposure to firewalls, switches, routers, and other networking devices.
Knowledge of cisco Voice systems including cisco call manager, Webex

Apply via :

egjd.fa.us6.oraclecloud.com

October 31, 2024
Customer Experience Executive

JOB DESCRIPTION

We are pleased to announce the following job vacancy within the Channels Division – Contact Centre. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Team Leader – Contact Centre Operations, the position holder will deliver high quality Customer Service and provide 1st line support to customer queries through the allocated channels while demonstrating Safaricom Way, Values and Behaviors.

RESPONSIBILITIES

Have the right mindset and Safaricom DNA to represent the Brand at the Front line.
Maintain a positive attitude and calmly respond to customers’ enquiries.
Ensure the attainment of individual target towards the team target through cross/up selling and data connection by providing a one stop total solution.
Delivery of high-quality Contact Centre customer service in all interactions with customers that meets and surpasses set individual & team Net Promoter Score target.
Update customer records accurately on systems and databases including Know Your Customer procedures.
Take ownership of all customer issues arising. Manage and resolve customer complaints.
Attract customers by promoting our products, services and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers’ needs.
Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.
To provide customers with products and service information by clearly explaining procedures, answering questions and providing relevant information.
Responsible for ownership and confidentiality of customer documents/records. Ensure accurate and timely filing of all presented customer documentation.
To identify and escalate priority issues and where necessary, follow up customer concerns to ensure issues are closed within agreed SLA.
Contribute to the Customer pain point reduction agenda through advocating for alternative channels.
Thorough Safaricom product, Services & Systems knowledge.
Availability and adherence to operational processes and schedules.

QUALIFICATIONS

Diploma or Bachelor’s degree from a recognized Institution.
Minimum of 3 years’ experience working in a customer facing role or a general trade environment
Excellent understanding of Safaricom products and services (both post and prepaid).
Excellent understanding of Safaricom data activation processes.
Excellent written and verbal communication skills(articulate) coupled with good listening and critical reasoning skills.
Proactive, confident and energetic and able to prioritize work well while giving high standards of customer service.
Great service attitude towards customer satisfaction
Demonstrate ability to handle pressure and perform duties well to completion.
Demonstrate ability to be a team player, working to achieve own and team targets.
Computer literacy and Technology Knowledge.
Proven negotiation skills.
Excellent collaboration skills & Teamwork.
Ability to work in Shifts.
Ability to work in any of the Safaricom Contact Centre locations.

Apply via :

egjd.fa.us6.oraclecloud.com

October 30, 2024
Mobile Developer – iOS/Android

Brief Description

Reporting to the Manager – Operation Support Systems (OSS), Planning and Automation, the position holder will be responsible for designing, developing, and maintaining mobile applications. The responsibility will collaborate with a multidisciplinary team to create applications that provide a seamless user experience.

Key Responsibilities

Collaborate with cross-functional teams to design, develop, and maintain high-quality mobile applications.
Collaborate with UI/UX designers to implement visually consistent and user-friendly interfaces.
Integrate with backend services and RESTful APIs.
Write clean and modular code following best practices.
Use secure development approach and ensure any new vulnerabilities identified within OSS systems are fixed.
Identify and fix bugs and performance bottlenecks.
Conduct code reviews and ensure code quality.
Should be up to-date with the latest Android and IOS developments and trends.
Assist in the app deployment process on the Google Play Store and App Store.
Retire legacy systems and drive usage of newly developed systems.
Ensure all new systems meet Safaricom standards.
Translate complex technical and functional requirements into detailed designs.

Qualifications

Degree or diploma in Computer Science/Telecom engineering /electrical& electronics engineering/IT
Minimum of 2 years working experience in a busy heterogeneous IT environment. Working experience in the telecommunication industry is an added advantage.
Working knowledge in Agile delivery methodology
Proficiency in [iOS/Android] development using [Swift/Objective-C/Kotlin/Java].
Strong understanding of [iOS SDK/Android SDK] and platform-specific guidelines.
Experience with [UI/UX design principles/tools – Sketch, Figma, Adobe XD].
Knowledge of Material Design guidelines and UI/UX principles.
Experience with RESTful APIs and third-party libraries.
Version control using Git.
Understanding of database management and data storage solutions on Android and iOS.
Problem-solving skills and the ability to optimize performance.
Familiarity with Google Play Store submission and review process.
Ability to create custom animations and interactive UI elements.
Should demonstrate proficiency in Data Cleaning, Data analytical and presentation skills.
Knowledge of working with scripting languages e.g. python
Knowledge of visualization tools e.g. PowerBI, Tableu, Qlik Sense, etc.
Microservices architecture
Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

Apply via :

egjd.fa.us6.oraclecloud.com

October 30, 2024