Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

M-Pesa Africa – Service Operations Manager

About the Role

The role of the Service Operations Manager is to govern the service deployed across a subset of Vodafone Markets – Safaricom, Vodacom.The Service Operations Manager will be expected to report to The Service Manager, M-Pesa Africa on deviations from the agreed service levels, capacity changes that affect budgets and any local capability needs that impact on the delivery of the end-to-end service. During Major Incidents the Service Operations Manager will participate in service recovery and will drive to ensure that end-to-end customer service is restored without delay. It is expected that the Service Operations Manager will understand the local business model for each of the markets that he/she supports.

RESPONSIBILITIES

Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Build and maintain the local market operational relationships.
Build and maintain 3rd Party supplier Operational relationships.
Internal Operations Liaison within Vodafone Group Technology
Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions.
Develop improvement plans and training the local market in best operational practices.
Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence.
Influence product development with real-world Operational experience and local market knowledge.
Supporting the Transition to Operations of new platforms / products in alignment with best operational standards.
Drive the efficiency and effectiveness of the Problem Management
Oversee Capacity planning & Assist with Budget forecasting.
Service Level Agreement management
Manage 3rd party organisations in delivering service.
Reporting weekly/monthly on service & presenting operational improvement plans
Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.

QUALIFICATIONS

Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field
5yrs+ experience in Operations Management with Banking/ Financial experience
ITIL qualification is highly recommended
Proven data analytics skills
OLTP Architecture knowledge for managing OLTP Environments
Natural diplomatic skills
Excellent communication skills
Global / cultural management and awareness
Project planning and delivery skills
Organization skills with the ability to define the important from the urgent.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Program Manager Senior Manager/ Lead – Digital Content Platforms BSS Engineer, Radio Network Implementation and Operations

JOB DESCRIPTION

Reporting to the Senior Manager – Program Management, the position holder will provide program leadership in the pursuit and delivery of complex engineering and information technology solutions for Safaricom programs & projects. Additionally, the role will provide strategic guidance to teams and project managers. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through planning, execution, control and closure of programs and projects.

RESPONSIBILITIES

Delivery & Progress Management:

Develops formal and comprehensive program delivery plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, change requests and tasks.
Facilitates project execution, controlling, and closing processes.
Manages program progress by ensuring timelines, milestones, deliverables, budget, and quality are executed as planned to achieve business value.
Enforces quality gates during the implementation of projects. This will involve stakeholder engagement and communication management through the project life cycle.
Implement and enforce quality gates during project implementation.

Tools & Metrics Utilization

Tools and metrics utilization to track and improve project performance via EPM, MS Project, JIRA, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan).
Timely reporting, updates, and governance meeting presentations using these tools.

Risks Management

Proactively identify, manage, and escalate risks and issues throughout the project life cycle.
Swiftly mitigate risks and address issues to minimize their impact on project outcomes.

CAPEX Utilization

Timely utilization and receipting of CAPEX for all projects within your domain.

Collaboration & Leadership:

Foster collaboration with project teams and with stakeholders to realize shared goals by solving complex problems, open communication, and teamwork.
Provide leadership for direct reports which will include but not limited to interaction at senior levels and accountability/oversight/management.
Contribute to the project management knowledge base by sharing lessons learned, best practices, research, to improve the quality of project management.
Build capabilities of colleagues and advance the profession.
To conduct performance appraisal, motivate and train staff in the section.

QUALIFICATIONS

Degree in Engineering/ICT/Business Related field
Relevant certifications, such as PMP (Project Management Professional), Agile or PRINCE2.
At least 4 years’ experience in managing programs.
Strong knowledge and application of waterfall and agile concepts in project delivery.
Ability to inspire teams to achieve business outcome.
Excellent problem-solving and communication skills

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Use the link(s) below to apply on company website.

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November 5, 2024
Internet of Things(IoT) Devops Engineer

JOB DESCRIPTION

Reporting to the Chapter Lead IOT Devops, the position holder will be responsible for development, integration, maintenance, and optimization of IOT applications while supporting evolution of the existing services in production. Safaricom IOT solutions include Smart Metering (Water & Power), Telematics, Logistics, Cold Chain Management, SIM Management and several bespoke solutions.
The role includes effective and secure management of IOT telemetry data integrating with 3rd party systems and deriving analytical insights using ML/ AI algorithms for business and operational use. Other activities include performance management, fault management, liaison and support of internal and external IOT stakeholders.

RESPONSIBILITIES

Build IoT applications for enterprise use cases compliant to IT standards and frameworks and technologies.
Develop, publish and maintain APIs, handling application provisioning and security.
Create and Integrate IOT Libraries and APIs to third party IoT Core Applications.
Optimize, dimension application specifications based on IoT apps capacity projections.
Create and maintain databases containing IoT Sensor data and processing it further for consumption via APIs.
Build IoT Data Models for enterprise use cases, testing and maintaing IoT data pipelines that clean, transform, and aggregate data from disparate sources aligning them to the business needs.
Collaborating with other IOT Engineers and stakeholders to produce application designs, specifications, perform peer code reviews ensuring that requisite technical documentation and training is provided for reference.

QUALIFICATIONS

Bachelor’s degree in computer science, Software Engineering/IT, Engineering, or related field.
5+ years of work experience in Software Development including Core Backend Development; experience in Spring Boot, .NET, Python Flask/Django, Laravel/Yii Frameworks.
Proficiency in server side/Scripting languages such as C#, PHP, C/C++, Java, Python and technologies such as XML, SOAP, JSON, YAML and CI/CD tools.
Experience in API development and Integrating to IOT Platforms via APIs and libraries.
Performing maintenance and testing to ensure software functionality and quality.
Working Knowledge of both Structured and Unstructured databases such as MYSQL, MSSQL, PostgreSQL, Oracle, MongoDB and streaming technologies including REDIS.
Proficient in Linux administration.
Good understanding of IoT, IoT Edge computing, IoT protocols, device engineering and Telco environment.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
M-Pesa Africa – Manager – Cyber Security Governance Risk & Compliance

About the Role

Reporting to Exec. Head of Cyber Security M-Pesa Africa (MPA), as the Manager, Cyber Security Governance Risk & Compliance, among your key responsibilities will be to; Coordinate MPA risks, Audit & Reviews (Internal and External) and closure of risks and Audit gaps, Manage all the inter group or inter-company reporting related to Cyber security , ensure overall compliance & governance management of the MPA Technology environment, with core focus on technology and the related processes and procedures, lead Improvement of the Cyber security posture of the company through several initiatives, including but not limited to Cyber Security Baselines , facilitate implementation, management and optimization of Cyber Security policies, standards and procedures , ensure adequate budget, resource and management focus is on cyber security risks and Audit issues, Coordinate implementation of actions to close MPA risks, Audit & Reviews (Internal and External), and lead in Governance for hand-over of project systems from Architecture and Assurance team to Cyber Prevent and Defense team

RESPONSIBILITIES

Coordinate delivery and assessment of cyber security baselines (CSBs) across all MPA relevant business areas and processes
Design effectively and efficiently implement Cyber Security controls and requirements across MPA environments.
Ensure all M-Pesa and third-party systems’ products, services and projects are compliant to the MPA minimum security requirements and Cyber Security Baselines (CSBs)
Management of the Policies guiding vulnerability scanning, patching and penetration tests
Coordinate all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
Perform risk assessments across Technology areas, provide risk reports (including risk management committee reports and audit committee reports) to management as and when requested
Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
Responsible for validation, timely completion and accuracy of user access rights reviews
Ensure proper implementation, projects and change management Governance processes compliance for Technology systems
Manage the Cyber security subordinate resources (Full Time Employees and contractors) for their tasks/job descriptions effective implementations
Skills development & Performance Management within Cyber security department
Develop, Implement and create awareness for Cyber Security Policies and requirements on Technology security methods and technologies
Implement and measure compliance of the MPA cyber code across all users
Provide regular and accurate management reporting on Cyber security service performance
Build and manage relationships with key stakeholders to disseminate information and drive mitigating actions.
Continually assess and review security policies and controls, to support business requirements and changing security landscapes
Perform information security awareness and training to all MPA users and third-party vendors, and monitor effectiveness of the awareness and trainings

QUALIFICATIONS

Bachelor’s Degree in Electrical Eng./Computer Science/ Information Technology (or equivalent) from a recognized university.
At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH/CRISC.
At least 2+ years of hands on experience in leading the implementation of Group-wide Cyber Security Compliance requirements
At least 4+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
Proven experience with GDPR, Financial guidelines on Cyber Security amongst others.
At least 2+ years of hands on experience in managing Cyber Security GRC operations.
Proven experience in supervising, leading or coordinating teams and managing stakeholders.
Proven experience with Cyber Security Technologies.
Expert level analytical and problem-solving skills are required.
Good report writing and communication skills.
Analytical Thinking. Customer focused.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Senior Cyber Defense Centre Analyst Corporate Communications and Social Manager ( FTE) Engineer Infrastructure Operations & Security Remediations Front-end Web developer Programme Analyst – Foundations Financial Systems Software Development Engineer

JOB DESCRIPTION

Reporting to the Team Leader – Cyber Defense Centre (CDC), the successful candidate will lend support in Cyber threat detection, working in 24/7 shifts, providing eyes-on-the-glass service at the Safaricom CSOC, performing real-time monitoring and identification of security incidents. He/She will help identify suspicious activity, open incident investigation tickets, and escalate any key concerns to Level 2/3 for additional analysis & communication. Additionally, he/she will take up tasks in threat research, threat simulation, content engineering and infrastructure management

RESPONSIBILITIES

Work in 24*7 shifts performing real time monitoring of security alerts generated by various security tools deployed by Safaricom
Serves as a primary point of contact for reporting potential security incidents
Validate, classify and open tickets for security incidents
Analyze and assess security alerts and escalate to Level 2/3 analysts for further investigations and communication
Document security incidents as identified by the case management process
Provide feedback on enhancing the operations of the cyber security operations Centre
Respond to generated security alerts within the time window as defined in procedural SLAs
Pick out potential intrusions from seemingly benign sets of audit logs or security alerts
Triage (primary investigation) of detected security alerts and make necessary escalation decisions
Escalation to appropriate teams, follow ups and help during remediation.
Take part in purple team activities.
Review threat intelligence and take part in threat intel activities.
Carry out content engineering tasks assigned.
Take up threat hunting tasks.

QUALIFICATIONS

Bachelor’s degree in Electrical Engineering/Computer Science/IT Security/Information Technology
Knowledge of common SIEM solutions, the purpose of them and an understanding of how they work
Knowledge of common network protocols such as TCP/IP, HTTP, DNS, etc.
Experience with Microsoft Windows and *NIX operating systems is required.
Knowledge and/or experience with common security tools such as anti-virus, Intrusion Prevention Systems and Firewalls is an added advantage
Knowledge and/or experience with Relational Database Management Systems (RDBMS) – Oracle, MS SQL, My SQL, Pervasive SQL is an added advantage
Good communication and presentations skills are required
Enthusiasm, curiosity, thirst for knowledge and passion for the job is required
Analytical thinking
Customer focused. Team spirit
Learning agility

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Use the link(s) below to apply on company website.

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November 5, 2024
M-Pesa Africa – Software Quality Engineer M-Pesa Africa – Senior Software Quality Engineer

About the Role

The Software Quality Engineer will be responsible for designing, delivering and executing all required manual and automated tests to ensure excellence in software quality delivered. Reporting to the Quality Engineering Manager, the position holder will oversee and perform manual and automated testing on all applications from the earliest opportunity and with precision before any application is deployed to production; communicating all test issues effectively to the QA manager. Participate in tool selection and adoption process. Develop and execute automated test suites using custom tools; Integrate test suites into the test management system and custom test harnessed. Ensure adequate test coverage, proper test planning and communication, and fit for purpose quality assessments.

*Please note that we are building pipelines for this role, and it is not an active recruitment.

RESPONSIBILITIES

Produce & manage level test plans, estimate effort and resource test plans.
Monitor changes to scope during the development cycle and re-evaluate plans and resource accordingly
Manage expectations of when testing activities will be complete, mitigating risks to key milestones
Liaise with the relevant departments to ensure key infrastructure (environments, interfaces & access) is set-up to enable all required testing activities
Manage the UAT process by supporting clients to establish key scenarios to test their business processes to maximize benefit of the UAT process ensuring full acceptance and integration of the software solution
Build test scripts from various sources including functional specifications, technical specifications and sessions with developers and designers
Review requirements, specifications, user documentation and other project documentation to assure quality of the products and tests to be developed; i.e., perform manual static testing.
Select and develop appropriate test automation tools, applying the latest techniques in test automation; e.g., data-driven testing.
Use risk-driven techniques to develop, maintain, and execute automated test suites for various Software products; i.e., perform automated dynamic testing.
Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and to create and maintain an automated nightly build verification (“smoke”) test.
Ensure proper version control and configuration management of all test objects developed and test environments used.
To facilitate in-house performance testing ensuring that all key infrastructure, data requirements are met
Results Tracking and Reporting:

Monitor defects raised by the team and challenge their prioritization, supporting to resolution.
Manage all issues that impact on the team’s ability to complete testing activities on schedule.
Create and maintain manual test repositories and regression test packs with a view of constant optimization to improve test estimates.
Create, maintain and manage test related documentation.
Provide the QA Manager with accurate and precise estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
Assist the QA Manager in preparing test plans, budgets, and schedules.

QUALIFICATIONS

Bachelor’s degree in computer science or Related field Experience, relevant work experience in development and/or testing role.
4-5 years of Software Quality Engineering experience with experience in Manual Functional tests
ISTQB Foundation Level Certification
Understanding of agile software development – JIRA, xray
Understanding of web service integration (e.g.: REST and SOAP XML).
Experience with Cloud Technology (e.g.: AWS , GCP, Azure)
Experience in working on Operating systems like Linux, Windows, and Mainframe
Experience with Oracle, Mongo DB, Kubernetes, VMware, SQL Server, MySQL database concepts
Good understanding of object-oriented programming, J2EE architecture, .NET, test automation, CI/CD, DevOps, JavaScript, Jenkins, git, Agile software, LoadRunner, Selenium, Appium etc.
Have strong SQL skills and be able to confidently test batch processes
Strong business acumen and leadership mindset with the ability to communicate and influence others.
Analytical mindset, problem- solving skills, attention to detail, & excellent verbal and written communication skills
Ability to work collaboratively in a fast-paced environment.
Passion for staying updated with industry trends and emerging technologies.
Proven ability to manage and prioritize multiple, diverse projects simultaneously

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Use the link(s) below to apply on company website.

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November 5, 2024
Commercial Operations Lead

JOB DESCRIPTION

We are pleased to announce the vacancy for Commercial Operations lead within Channels, Sales & Distribution Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Chief Channels Officer, the Commercial Operations lead will undertake the below.

Role purpose:

Responsible for building a clear commercial strategy and execution plans (including Route to Customer) that delivers a superior customer experience and protect and grow the Safaricom product portfolio. The role will require an in-depth understanding of the business (products, customers, agile philosophy way of working, industry complexities) as it is crucial to delivery in the role.

RESPONSIBILITIES

Key accountabilities and decision ownership:

Route to Customer

Develop and execute a comprehensive channels strategy that outlines the optimal mix of direct and indirect channels (e.g., retail, digital, third-party partners) to reach target customer segments effectively.
Identify, onboard, and manage relationships with channel partners in conjunction with regional leads to align strategies, set performance targets, and optimize mutual business outcomes.
Identify opportunities to expand the reach of SFC Portfolio by exploring new channels, markets, and distribution partnerships. Continuously optimize channel mix and performance through experimentation, analysis, and adaptation by leveraging insights including big data analytics
Develop fit for purpose commercial and execution standards/policies for the SFC channel partner ecosystem.

Commerical Planning

Manage the commercial planning process with the commercial business units (CBO, FS & EBU) to ensure flawless execution.
Manage the Network Roll-Out process with the Technology team to ensure superior network experience.
Provide support and resources to regional teams and channel partners to enhance their effectiveness in selling SFC portfolio. This may include training, sales collateral development, product demonstrations, and incentive programs.
Develop and oversee the annual joint business plans with SFC partners (Dealers & Mpesa HOs)in line with Mission priorities.

Channels Capability

Develop and maintain a fit for purpose channels capability curriculum for both internal and external stakeholders.
Evaluate and advise on capability interventions and commercial competencies required to provide a seamless customer experience.

Channels Effectiveness and Performance

Monitor channel performance against key performance indicators (KPIs) such as sales targets, revenue growth, market share, and customer satisfaction. Analyze performance data to identify trends, opportunities, and areas for improvement.
Build and maintain the Channels Execution score card in line with Mission priorities.
Co-ordinate all channels’ projects – SFE, Automation, Analytics, Commercial standards whilst promoting a culture of continuous improvement.
Spearhead the compliance and controls workstreams to ensure effective use of processes in the work environment.

QUALIFICATIONS

Honors Degree from a recognized university
Over 10 years FMCG experience gained across commercial and other functions with a Strong track record in People Management & / or commercial roles within a consumer goods environment.
Demonstrated and well-developed commercial awareness and customer focus.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
M-Pesa Africa – Evergreen Requisition Manager Cyber Security Defense M-Pesa Africa – Evergreen Requisition Specialist – Cyber Security Prevent

JOB DESCRIPTION

Reporting to Head of Cyber Security (M-Pesa Africa), the Manager Cyber Security Defense, will be responsible for proactively identifying threats and vulnerabilities; detecting and mitigating cyber events; and managing cyber security incident responses to minimize service impact and provide a secure digital future for our customers.

Additionally, the Manager Cyber Security Defense will; coordinate operations of the Cyber Security Defend stakeholders and team, Implement, Upgrade, maintain and Refine End-to-End Security Monitoring, timely manage Proactive & Reactive Security Incident Management Processes, and ensure adequate CAPEXOPEX budget. Improvement of the Cyber security posture of the company through several initiatives is key and requires close collaboration with Vodacom Group, and external partners.

*Please note that we are building pipelines for this role, and it is not an active recruitment.

RESPONSIBILITIES

The key responsibilities include to;

Coordinate optimization of the Operational & Monitoring Defense cyber security baselines (CSB) controls across all M-Pesa Africa relevant business areas and processes
Optimize and maintain respective Monitoring Cyber Security controls and requirements across M-Pesa Africa environments
Ensure all M-Pesa and third-party systems’ products, services and projects are compliant to the M-Pesa Africa minimum security Monitoring requirements and Cyber defense Cyber Security Baselines (CSBs)
Be responsible for the set-up, execution and maintenance of the security incident management and coordination process in conjunction with incident management capabilities
Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines.
Support compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
Ensure proper monitoring implementation and change management processes compliance for all planned and emergency changes in Technology systems
Manage the Cyber security subordinate resources (FTEs and contractors) for their tasks/job descriptions effective implementations
Skills development& Performance Management within Cyber security department.
Set-up analytics framework and tools
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes

QUALIFICATIONS

Bachelor’s degree in computer science, IT, Electrical Engineering, Telecommunations or related IT field
At least one professional Information Security Qualification: CISSP/CISM/CISA
Advanced competencies in Network Security: CCNP or CCIE (Security)
Advanced competencies in Microsoft, Linux or Unix Operating Systems administration
Advance competencies experience in Information Security Technologies
Minimum of 5 years Network Security experience with Security Monitoring and Incident Management processes tools.
Minimum of 1-year focused Security experience in Incident Management, Intrusion Analysis, Network troubleshooting or Reverse Engineering.
Experience in design, delivery and support of Information Security solutions to customers will be and added advantage
Experience in the use of security tools.
Project management skills, and proven task execution (getting things done).
Superior Report writing skills and good communication skills .

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
HOD – Commercial Operations

JOB DESCRIPTION

We are pleased to announce the vacancy for HOD – Commercial Operations within Channels, Sales & Distribution Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Chief Channels Officer, the HOD – Commercial Operations will undertake the below.

Role purpose:

Responsible for building a clear commercial strategy and execution plans (including Route to Customer) that delivers a superior customer experience and protect and grow the Safaricom product portfolio. The role will require an in-depth understanding of the business (products, customers, agile philosophy way of working, industry complexities) as it is crucial to delivery in the role.

RESPONSIBILITIES

Key accountabilities and decision ownership:

Route to Customer

Develop and execute a comprehensive channels strategy that outlines the optimal mix of direct and indirect channels (e.g., retail, digital, third-party partners) to reach target customer segments effectively.
Identify, onboard, and manage relationships with channel partners in conjunction with regional leads to align strategies, set performance targets, and optimize mutual business outcomes.
Identify opportunities to expand the reach of SFC Portfolio by exploring new channels, markets, and distribution partnerships. Continuously optimize channel mix and performance through experimentation, analysis, and adaptation by leveraging insights including big data analytics
Develop fit for purpose commercial and execution standards/policies for the SFC channel partner ecosystem.

Commerical Planning

Manage the commercial planning process with the commercial business units (CBO, FS & EBU) to ensure flawless execution.
Manage the Network Roll-Out process with the Technology team to ensure superior network experience.
Provide support and resources to regional teams and channel partners to enhance their effectiveness in selling SFC portfolio. This may include training, sales collateral development, product demonstrations, and incentive programs.
Develop and oversee the annual joint business plans with SFC partners (Dealers & Mpesa HOs)in line with Mission priorities.

Channels Capability

Develop and maintain a fit for purpose channels capability curriculum for both internal and external stakeholders.
Evaluate and advise on capability interventions and commercial competencies required to provide a seamless customer experience.

Channels Effectiveness and Performance

Monitor channel performance against key performance indicators (KPIs) such as sales targets, revenue growth, market share, and customer satisfaction. Analyze performance data to identify trends, opportunities, and areas for improvement.
Build and maintain the Channels Execution score card in line with Mission priorities.
Co-ordinate all channels’ projects – SFE, Automation, Analytics, Commercial standards whilst promoting a culture of continuous improvement.
Spearhead the compliance and controls workstreams to ensure effective use of processes in the work environment.

QUALIFICATIONS

Honors Degree from a recognized university
Over 10 years FMCG experience gained across commercial and other functions with a Strong track record in People Management & / or commercial roles within a consumer goods environment.
Demonstrated and well-developed commercial awareness and customer focus.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024
Communication Manager: PR & Comms

JOB DESCRIPTION

Reporting to the HOD- PR & Corporate Communication the position holder will be responsible for developing innovative internal and external communications strategies, clear narratives and PR campaigns that are tailored Safaricom’s goals and initiatives. This includes overseeing the implementation of the local and regional news agenda, content, programs, and channels, proactive building and managing relationships with key stakeholders across businesses functions, and critical partners.

RESPONSIBILITIES

Responsible in gathering for the communication requirements of assigned divisions and departments.
Responsible for ensuring the development and implementation of effective communication strategies for the respective teams.
Provide expert internal and external communications counsel to the leaders.
Responsible for understanding and meeting monthly, quarterly, and annual PR targets.
Generate positive press coverage around news, events, activities, issues, developments & personalities.in line with protecting and elevating the brand.
Contribute to ensuring that Safaricom is perceived positively across all major stakeholders & constituencies.
Support and Contribute to the crisis communications team and the larger Crisis Management team.
Leading press engagement strategy for the company and develop & maintain personal relationships with key media influencers and leading relevant bloggers.
Lead and develop innovative communications campaigns around fintech products – with clear narratives.
Measure results of communications efficacy and report in a timely fashion.
Proactively take on improvement initiatives.
Manage and support issues management, when necessary.
Ensure & maintain absolute confidentiality on information obtained.

QUALIFICATIONS

Degree in a technology related course (Computer Science, Software Engineering etc) with a media background
Degree in PR, Communication, Journalism, BA or any related field with a technology background.
Over 8 years in Media, Marketing, PR & Communications (agency or in-house).
ICT & Tech experience is a must.
Demonstratable and Impeccable skills across PR and the rest of the communications mix.
Excellent presentation, writing, proofing & editing skills.
Demonstration of experience in blogging or content generation and previous work experience with technology firms is an added advantage.
Possess a strategic approach to problems solving; able to anticipate potential reputational risks and issues.
Creative yet analytical approach to creating content, setting up processes and utilizing data at hand.
Highly driven, self-motivated, target oriented, resilient, and tenacious.

Apply via :

egjd.fa.us6.oraclecloud.com

November 5, 2024