Company Address: Address Safaricom Limited P.O Box 66827, 00800 Nairobi

  • HRBP, Technology

    HRBP, Technology

    JOB DESCRIPTION
    We are pleased to announce that we are looking to hire a dynamic, energetic and talented individual for the role of HRBP, Technology in the Human Resources Division. 
    Reporting to the HR Cluster Lead, Technology, the role holder will be responsible for strategic business support to the Technology Division and support in delivery of the People strategy. The role holder will be a strategic HR partner providing support to Staff members and people managers in the Technology Division.
    RESPONSIBILITIES

    Support the HR Cluster Lead, Technology in formulating and implementing value adding strategic HR Functional plans that deliver business results.
    Work closely with the Center of Excellence teams to deliver best in practice, customer, and solution focused HR support in the following areas – recruitment, selection and retention; performance management; rewards management; capability building; succession planning; talent management and employee relations.
    Provide professional and timely employee relations advice and guidance to people managers and Staff members. Provide coaching and support as required and be comfortable to influence and challenge where appropriate.
    Interpret and provide advice on HR policies and variations, support Technology people managers in the practical implementation of HR policies, employment legislation and best practices.
    Provide advice and guidance for disciplinary hearings grievances and where appropriate, offer advice and guidance. 
    Provide support to people managers and Staff members during organizational changes in line with legislation, policy and best practice.
    Deputize the HR Cluster Lead, Technology as required in Business and strategic engagements.
    Derive insights from Staff Surveys and support people managers in effective action planning to drive employee engagement and culture transformation.

    QUALIFICATIONS
    Key Competencies the role holder must possess Include:

    Technical Recruitment, Retention and Contract Management.
    Employee onboarding and deployment.
    Performance and productivity management.
    Reward and Benefits Management.
    Training Needs Analysis and Capability Building.
    Engagement, Change Management and culture transformation. 
    Talent Management and Succession Planning.
    Employee and Labour Relations including knowledge on employment Law.
    Data Analytics and insight generation to drive action.

    Must have technical / professional qualifications:

    Bachelor’s degree in Human Resources, Technology or Business-related Degree.
    Higher National Diploma in IHRM or CHRP Certification.
    Five years experience in a HR partnering role, with at least 3 years experience supporting Technology teams.
    Extensive experience in leading and executing end to end people strategies for Technology teams.
    Good stakeholder management experience
    Tech savvy / depth of business understanding

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Channels Planning and SRE Engineer

    Channels Planning and SRE Engineer

    Brief Description
    Reporting to Delivery & Support Lead, Channels IT, the Channels Planning and SRE Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms.  The role focuses on operational excellence, operational support, system uptime and availability of our digital channels. They combine analytical skills, critical thinking, technical expertise, and domain knowledge to create compelling digital experiences that meet user needs and support organizational objective. 
    Key Responsibilities
    Digital Channels Applications’ Stability 

    Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms. 
    Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
    Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA. 
    Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve. 
    Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers). 
    Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools. 

    Channel Development and Enhancement

    Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
    Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
    Execute deployment of new features, applications, and version upgrades as per the change management policy.  

    Channels System Planning

    Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
    Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
    Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
    Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
    Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management

    BCP Practices Management & Execution

    Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies. 

    Compliance and Security

    Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. 
    Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data. 
    Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. 

    Continuous Improvement and Innovation

    Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms. 
    Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches. 
    Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
    Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments. 

    Monitoring Platforms and Key Processes

    Monitoring of key domain specific processes to ensure the desired business outcome is achieved. 

    Qualifications

    Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). 
    2 years’ experience in a busy IT environment or Software Engineering. 
    Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage. 
    Competency in system and application administration and practices preferred. 
    Individual thinker with the ability to identify and drive new uncharted solutions.
    Ability and willingness to share knowledge with individuals with varying levels of experience.
    Strong analytical and problem-solving skills.
    Strong familiarity with web servers and load balancing technologies.
    Strong knowledge of software architecture principles.
    Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc. 
    Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
    Professional experience and knowledge of the telecommunications industry preferred.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Programme Manager 

M-Pesa Africa – Strategy & Partnerships Manager

    Programme Manager M-Pesa Africa – Strategy & Partnerships Manager

    JOB DESCRIPTION
    Reporting to the Senior Manager – Foundations’ Programmes, the position holder will be responsible for: 

    Overall programmes/projects life cycle management 
    Smooth execution of programmes and projects 
    Management of programme budgets 
    Development and nurturing strategic partnerships. 
    Due diligence for project/programme development 
    Manage programmatic reporting and reviews by partners. 
    Build and manage relationships with external partners
    Resource mobilisation/fundraising 
    Programme/projects continuous improvement. 
    Management of regional engagement initiatives 
    Continuous programme/project improvement 
    Adherence to ISO 26000 on CSR 

    RESPONSIBILITIES
    Project/programme Management 

    Develop and implement programme/projects to achieve the Foundations’ strategy.
    Conduct due diligence of all programmes/projects 
    Manage partners’ work plans to ensure alignment with financial disbursements – reviews, reporting, dashboards.
    Develop and implement knowledge sharing culture among the Foundations’ partners in the Foundations’ strategic areas of focus related to national, regional, and international priorities. 
    Lead the delivery of the respective region’s CSI engagement for impactful projects/programmes.
    Conduct routine programme/project progress reviews 
    Identify and pursue funding/resource mobilisation opportunities to sustain and expand programme initiatives.
    Conduct and share contextual research on topical areas related to the Foundations’ strategies to ensure that investments remain aligned to local and global priorities.  
    Collaborate with internal and external stakeholders to ensure alignment and maximize program impact.
    Identify opportunities to leverage technology to improve programme efficiency, impact and scale 
    Stay up to date with industry trends and best practices in philanthropy. 

    QUALIFICATIONS

    Masters/bachelor’s degree in development studies, social sciences or related field 
    Proven competencies in programme/project management
    Strong leadership and team management skills
    Prove communication and interpersonal skills
    Competences to build and nurture relationships with diverse stakeholders
    Knowledge of resource mobilisation/fundraising strategies and grant writing
    Experience in data analysis and presentation 
    Attention to detail and competences to manage multiple projects simultaneously

    Skills

    Program/project management.
    Budget management 
    Stakeholder management 
    Strategic thinking
    Communication
    Interpersonal skills
    Fundraising/resource mobilisation 
    Grant/proposal writing.
    Data analysis and presentation 
    Application of technology in programme/project management

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    Use the link(s) below to apply on company website.  

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  • CVM Operations Engineer 

Senior Software Development Engineer in Test

    CVM Operations Engineer Senior Software Development Engineer in Test

    JOB DESCRIPTION
    Reporting to the CVM Operations Lead, the position holder will Provide support and maintenance of CVM platform and ecosystem. He / She will be responsible for monitoring the CVM ecosystem to ensure availability. 
    RESPONSIBILITIES

    Act as single point of contact for all operational issues. Provide 1st and 2nd level support for the CVM platforms. 
    Resolution of Incidents, providing RCA and recommendations to improve SLA. 
    Responsible for ensuring availability of CVM Platform. 
    Responsible for ensuring reliable integrations with CVM.
    Responsible for ensuring quality of KPIs in the CVM data Mart. 
    Prepare SIT test cases based on the campaign design requirements.
    Setup of operational procedures to support live operations.
    Improve operations by conducting systems analysis; recommending changes in policies and procedures.
    Lead implementation of the Business Continuity Plan & testing.
    Development of reports for performance monitoring. Measurement of MTTR, Incidents, RCAs.
    Ensuring BCP (Business Continuity Plans) are in place and regularly evaluated.
    Evaluation of deployed solutions to ensure that they meet performance standards. 

    QUALIFICATIONS

    BS or MS in computer science or equivalent practical experience
    At least 2-3 years of coding experience. 
    Experience in at least 1 programming language. Java, C#, Python, Spring Boot. 
    Experience with SQL databases, such as Oracle, MySQL, Postgres. 
    Knowledge of cloud technologies. AWS, GCP, Azure. 

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  • Regional Business Lead – Mountain 

Senior Integrations Engineer

    Regional Business Lead – Mountain Senior Integrations Engineer

    JOB DESCRIPTION

    Reporting to the Chief Channels Officer The purpose of the role is to build a digital first and customer first route to customer that drives an unmatched customer experience including developing and ensuring execution of the regional strategy and plans to drive a superior Omni-Channel experience.  The role holder ensures that we achieve commercial sales and growth objectives within the assigned Region supporting Consumer, Fintech, Fixed and Enterprise in order to ensure attainment of Mission

    RESPONSIBILITIES
    Regional execution

    Responsible for the Step change in customer experience by ensuring that the region has the requisite infrastructure to drive customer obsession initiatives to deliver and maintain NPS #1. This will include all physical retail touchpoints (SFC owned and 3rd party managed), network coverage and experience and be the regional Demand Reduction champion.
    Drive execution to fortress the core business which includes accelerating Recruit – Subscriber and customer base (CBU, Fintech & EBU), ensure Availability – (Airtime, Mpesa Float and touchpoints) that enhance usage (RGE/Active base) and Retention of the subscriber and customer base to grow and protect our market share in order to deliver the regional targets.
    Accelerate new business growth areas as identified in Mission but not limited to Fixed (FTTx), FinTech (Lipa na Mpesa, Pochi) and EBU (Micro & Small Enterprise solutions) and other new business areas that the business identifies.
    Take the lead to embed digital at the core including digitizing and automation of the regional operations.
    Embed Route to Customer operating model (B2B and B2C) including the management of the 3rd party partners to ensure execution of agreed initiatives in line with Mission in the respective Region.

    Partnership management 

    Creates key partnerships to ensures delivery of Joint Business Plans that drive achievement of the Region Mission 
    Set up partnerships to drive franchising in the assigned Region
    Forge and leverage on partnerships at Regional level to expand and enhance the distribution infrastructure 

    Network & Customer Experience

    Responsible for the existing infrastructure in the region, and for the smart Network rollout plan 
    Ensure network expansion and effective distribution in the Region

    Customers, Suppliers and Third Parties

    Act as a key representative / liaison of Safaricom within the region with key stakeholders such as private and public sector officials, staff, non-governmental organizations, customers, etc. 

    People management 

    Provide leadership to cross-functional team(Territory Business Leads, Route to Customer Execution, Trade Marketing, Financial Services, HR and Technology) to deliver Regional business goals
    Drive a zero harm agenda in the assigned Region
    Grow digital maturity index and ensure compliance of development plans
    Embed coaching as a way of execution  to deliver set performance targets 

    QUALIFICATIONS

    At least 7 years senior management experience in sales in a fast-paced organization 
    Strong general management & including capability development and managing change
    Should have experience in a range of group functions, marketing, franchising, financial management; 
    A proven track record in meeting revenue targets, preferably in a variety of situations so as to be able to draw upon a breadth of experience when making decisions and analyzing plans
    Leadership ability with strong general management skills, including strong intellectual, strategic, and analytical ability and the ability to work cross-functionally with a collaborative style.  
    People management, with the demonstrated ability to motivate and grow high performing teams. Mentor, coach and train the management team and build the required competencies for success 
    Strong experience in building business relationships and negotiation

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  • Technical Lead – Enterprise Integration & CRM Planning 

Engineer – VAS Products Development

    Technical Lead – Enterprise Integration & CRM Planning Engineer – VAS Products Development

    Brief Description

    Reporting to the Head of Department – Digital BSS Tribe , the position holder will be responsible for strategy, design, development and planning the future of enterprise integrations and CRM systems.   

    RESPONSIBILITIES
    Key Responsibilities

    Project delivery & rollout- Have an E2E accountability for strategy, planning, execution and delivery of robust technical solutions within the domain. Ensure all projects assigned are delivered on time and meet the organization’s quality standards.
    Delivery – Lead the design, development, and rollout of complex enterprise integrations across various upstream channel systems and downstream BSS and OSS platforms e.g., billing, provisioning, HLR etc.
    Modernization – Responsible for architecture evolution towards cloud-native platforms and adoption of AI in BSS systems.
    Processes Automation – E2E accountability for business process optimization and re-engineering.
    Leadership & HR management – Mentor a team of engineering managers and software engineers to ensure an engaged and motivated team. Lead in adoption of agile delivery practices. Build the skillset according to the fit for future programs. Undertake quarterly, bi-annual and annual team performance management. Execute regular team and one-on-one engagements.
    Financial management – budget planning, budget rollout execution, vendor management, contract compilation & monitoring.
    Thought Leadership – Stay up to date on the latest trends and innovations in integration and CRM technologies and influence peers and industry
    Stakeholder Engagement – Partner with business stakeholders across various business units to understand user stories, prioritize them based on impact and translate them into technical solutions.
    Governance and compliance -Ensure that technical solutions are compliant to all documented Safaricom coding standards, best practices and security standards.

    Qualifications

    University Degree in computer science or engineering 
    7+ years in software development and integration in the telecom domain with 5+ years in management position. 
    Experience working with Integration APIs and CRM Systems.

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    Use the link(s) below to apply on company website.  

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  • Agribusiness Manager

    Agribusiness Manager

    JOB DESCRIPTION

    Reporting to the Operations and Growth Lead/Commercial Lead, the Agribusiness Manager will be responsible for implementation of Digifarm’s growth and business development initiatives in the assigned territory. This role will augment the top and bottom lines through continuous growth in valuable customers and transactions, drive new customer acquisition at scale, test marketing strategies, refine user experiences and analyze market/customer data to efficiently attract the right customer mix on an ongoing basis.
    The role will guide, coordinate, and provide support to operations teams in executing growth plans and inform Digifarm’s product development by providing actionable insights to product teams to prioritize building functionality that attracts, engages, and retains customers profitably. The role will bring input to expansion of the total addressable market/territory and explore adjacent markets, products, demographics to expand the viable customer universe over time.

    The role will be located in Mt. Kenya, Rift Valley and Greater Western.
    RESPONSIBILITIES
    Business Development and Tactical Execution

    Build a sales pipeline and follow up tracker with lead times to drive business growth in terms of active buyers/ aggregators/cooperatives and farmer numbers.
    Deliver on Digifarm revenue for the assigned territory as per the set monthly, quarterly, and annual targets. 
    Achieve the Digifarm territory acquisition and transaction targets as per set business case.
    Coordinate and deliver exceptional continuous Digifarm Agent/partner Training programs based on agreed plan.
    Understand market and territory dynamics mapping out opportunities and insights for markets and value chains.
    Plan and execute Digifarm commercial campaigns across different channels.

    Customer Acquisition, Engagement and Retention

    Customer education and awareness of all Digifarm products and services (generic and promotional) to the buyers, agents and farmers/consumers.
    Drive new customer acquisition through partnerships, referrals etc.
    Drive commercial activities along the customer value chain from initial connection maximizing lifetime engagement and spending.
    Partner with product & tech teams to build/refine product features and optimize user experience/product to increase engagement and retention.
    Execute promotional programs, loyalty schemes, nudges, cross selling that increase retention.
    Driving the merchandising of Digifarm brand within relevant channels and the trade to ensure that visibility is maximized in line with brand strategies and the needs of the market.

    Data Analytics, Performance Monitoring and Reporting

    Prepare regular reports and presentations to update management on the execution of key business development/growth initiatives, outcomes, and challenges.
    Drive data-driven decision-making by presenting growth insights and recommendations to senior management and stakeholders.
    Ensure data privacy and security measures are implemented and followed in accordance with regulatory requirements and industry best practices.
    Stay up to date with the latest advancements in data analytics and technology to identify opportunities for innovation and process optimization in business development. 

    Stakeholder Management

    Drive a collaborative and high-performing culture. 
    Engage and promote knowledge sharing and continuous learning. 
    Establish and maintain strong relationships with key stakeholders, including clients, senior executives, and business partners in assigned region.
    Collaborate with other teams to foster a holistic and integrated approach to growth management and execution of key growth initiatives in assigned region.
    Communicate effectively to convey Digifarm growth vision, progress, and achievements.
    Performance management with business partners in assigned territory.
    First line of customer Support on Digifarm solutions.

    Key performance indicators

    Adherence to set Digifarm Key Commercial Objectives, results and commitments for the assigned territory. 
    Successful roll out of new Integrated Digifarm solutions and services in time, and most efficient manner.
    Growth and retention of set Digifarm solutions customers.
    Compliance with all relevant regulations and internal processes, policies, and procedures. 
    Agile Maturity rating, Employee Engagement (eNPS) and Productivity.

    Core competencies, knowledge and experience
    Customer Obsession

    Deepen team connection to our customers and communities.
    Foster authentic relationships with customers and partners that build trust.
    Explicitly take customer-centric decisions and take personal ownership to achieve results.
    Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
    Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

    Purpose

    Create an inspiring vision for your team to drive strategy and performance.
    Show ambition and courage, empowering others to go beyond the plan.
    Bold and challenge teams to reimagine how things are done.
    Prompt new thinking and ideas by asking “what if” questions.
    Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

    Innovation

    Create psychological safety so everyone can have an impact.
    Fuel innovative ideas from others and test them to enable growth.
    Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
    Share your ongoing learning and personal purpose with others.
    Learn fast from digital adoption, using learnings to drive simplicity, scale, and efficiency.

    Collaboration

    Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
    Actively collaborate to break silos and hold your team accountable to do the same.
    Develop others to make the most of their talents and coach them to take ownership to get things done.
    Create an inclusive environment ensuring the safety and wellbeing of others.
    Live our Purpose and demonstrate the highest Standard of integrity.

    QUALIFICATIONS

    At least six (6) years’ knowledge and experience in business development, commercial management, product management at least three (3) in sales, account management, channel or distribution in the agricultural, banking or technology sector managing business development teams. 
    Relevant Undergraduate degree along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
    MBA or relevant Master’s degree is an added advantage. 
    Superior business understanding, with the ability to leverage technology to solve consumer, business, and technical issues.
    Strong stakeholder and strategic partners acquisition skills.
    Demonstrate hands on Presentation, Communication and selling skills 
    Possess high professional and ethical standards. 
    Be a strategic thinker with an analytical mind.

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Financial Services Systems Planning Engineer 

Specialist – Cloud Presales, Architecture & Implementation 

Senior Officer- Digital Media

    Financial Services Systems Planning Engineer Specialist – Cloud Presales, Architecture & Implementation Senior Officer- Digital Media

    JOB DESCRIPTION

    Reporting to the Manager – Financial Services Systems Planning, the role holder responsibilities will include financial services system management, capacity planning and technology evolution to attain a service availability of 99.999%. 

    RESPONSIBILITIES

    Evaluation of new and existing financial systems infrastructure
    Planning, design & implementation of new financial services solutions
    Platform capacity planning
    Financial solutions technology evolution to attain 99.999% service availability
    Implementation and integration of new hardware/software.
    Optimization of existing systems
    Third-party integration support
    Internal Process Improvement in accordance with ITIL and Agile standards
    Change management 

    QUALIFICATIONS

    Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development.
    2+ years of work experience as an engineer in Financial Services Technology or a telecommunications environment (vendor or operator).
    Software development skills in Java, python.
    Knowledge in DevSecOps.
    Experience in mobile money systems integration or API development.
    Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP). Certifications will be an added advantage.
    Knowledge in container orchestration technologies (Kubernetes etc.)
    Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
    Proven Analytical & problem-solving skills.
    Must be able to work without supervision & meet tight deadlines/schedules.
    Good presentation skills required.
    Proactive & self-motivated.
    Good public relations, communication & interpersonal.

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    Use the link(s) below to apply on company website.  

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  • Workspace Engineer – Digital Workspace

    Workspace Engineer – Digital Workspace

    JOB DESCRIPTION
    Reporting to the Workspace Automation Lead, the position holder will bring continuous improvements/efficiencies to the business processes by utilizing software engineering tools and various innovative techniques, and/or reusing existing solutions by means of automation, reducing system design complexity, reducing incident response/resolution times, simplifying the support and customer experience.
    The main duties are:

    Agile ways of working, including the use of tools such as Jira & Confluence 
    Work as a Squad Member in the domain of expertise, to maximize Squad performance by sharing expertise with Squad members and working cross-functionally with other squads/teams.
    Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed systems.
    Responsible for application development to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset. 
    Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems. 
    Responsible for reviewing  cloud technologies and defining digital transformation models and roadmaps for the digital workspace domain.
    Lead in automation of infrastructure at massive scale to support scaling of digital services.
    Professional experience in building robust data pipelines using ETL tools

    RESPONSIBILITIES

    Plan, design and implement data analytics or digital solutions across Digital Workspace
    Work with relevant stakeholders to gather, understand and define requirements for improvement.
    Analyze requirements, identify required work and estimate development tasks.
    Collaborate with other engineers, managers and Business teams to develop innovative solutions with a target to reduce repetitive tasks or processes through automation.
    Participate in agile teams to build operational efficiencies and improve Digital workspace customer experience.
    Work closely with respective teams to test and confirm the developed solutions meet a satisfactory user journey.
    Document digital Workspace designs and solutions being developed to address operational needs.
    Plan, design and implement monitoring requirements for all Digital Workspace systems.
    Evolve user systems to cloud native and collaborate in testing and implementation to ensure set requirements and standards are achieved.
    Implement and enhance security designs for all Digital workspace systems

    QUALIFICATIONS

    Degree in  Electrical & Electronics/ Telecommunications/Computer Science or IT Related courses
    Agile Methodology
    Application & Web Development (Reporting and Visualization Tools)
    Cloud Computing AWS, O365.
    Cyber Security Basics
    Data Analytics
    DevOps
    Network Technologies
    Problem solving skills

    Apply via :

    egjd.fa.us6.oraclecloud.com

  • Commercial Manager

    Commercial Manager

    JOB DESCRIPTION

    Reporting to the Chapter Lead, Commercial Management, Financial Services (Senior Manager, M-PESA Performance, Strategy & Analytics), the Commercial Manager be responsible for generating and aggregating data and market led Insights for performance and planning of Financial Services solutions, customer growth, usage of MPESA and customer experience to realize company strategy and mission objectives.

    RESPONSIBILITIES

    Drive end-to-end delivery of customer value proposition in the squads.
    Champion customer lifetime value management that leverages generates customer insights to drive acquisition, usage and retention of Customers, while gaining on key consideration, usage and affinity brand metrics specific to the segment. 
    Ensure that the commercial strategy performance is monitored against performance objectives to realize the vision and mission of Financial Services product/service.
    Ensure proper justification for commercially viable and rightly priced initiatives clearly showing size of opportunity, the benefits, cost and return on investment.
    Deliver actionable regular timely product and service industry and product insights.
    Ensure accurate capture and reporting of key data point for finance returns and regulatory returns within agreed timelines.
    Champion customer obsession by timely analysis and monitoring of customer feedback to inform product/services journey and support refinements.
    Ensure automated always on key performance indicators. 

    Core competencies, knowledge and experience
    Customer Obsession

    Deepen team connection to our customers and communities.
    Foster authentic relationships with customers and partners that build trust.
    Explicitly take customer-centric decisions and take personal ownership to achieve results.
    Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
    Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

    Purpose

    Create an inspiring vision for your team to drive strategy and performance.
    Show ambition and courage, empowering others to go beyond the plan.
    Bold and challenge teams to reimagine how things are done.
    Prompt new thinking and ideas by asking “what if” questions.
    Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

    Innovation

    Create psychological safety so everyone can have an impact.
    Fuel innovative ideas from others and test them to enable growth.
    Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
    Share your ongoing learning and personal purpose with others.
    Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

    Collaboration

    Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
    Actively collaborate to break silos and hold your team accountable to do the same.
    Develop others to make the most of their talents and coach them to take ownership to get things done.
    Create an inclusive environment ensuring the safety and wellbeing of others.
    Live our Purpose and demonstrate the highest Standard of integrity.

    Key performance indicators

    Timely and accurately reported performance numbers. 
    Define business cases and secure approval for rolling out of financially viable product and services
    Increase uptake and retention of our Financial services products and services
    Consolidate the marketing research and data identifying key insights and business opportunities 
    Work with Business Analytics CoE and Big Data Tribe to deliver automated dashboards and rich customer usage insights to design data driven segmented prepositions
    Responsible for squad revenue and P&L through an E2E plan of the product/service and Customer Life Cycle (revenue, ageing, control decline, reduce churn) aligned to the overall P&L KPIs for the tribe.
    Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /recharge behavior to design segment propositions to optimize revenue and profitability as per the tribe’s mission.

    QUALIFICATIONS

    At least four (4) years’ knowledge and experience in a relevant field in financial services and related sector. 
    Experience in strategy development and execution. 
    Demonstrated ability to analyze the financial services competitive environment through market trends, market intelligence and providing insights for response to the findings
    Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
    MBA or relevant Master’s degree is an added advantage. 
    Superior business understanding, with the ability to leverage technology to solve consumer, business and technical issues.
    Experience in preparation of budgets, forecasts and financial modeling. 
    Strong communication, stakeholder and strategic partners acquisition skills.
    Possess high professional and ethical standards. 
    Be a strategic thinker with an analytical mind.

    Apply via :

    egjd.fa.us6.oraclecloud.com