Jobs Kenya

Company Address: Address Reinsurance Plaza Mezzanine Floor, Aga Khan Walk

  • Manager, Digital Innovation

    Manager, Digital Innovation

    PURPOSE:
    The bearer of this role is responsible for identifying opportunities and championing business transformation through the use of digital technologies, innovation and business process re-engineering tools; and methodologies to drive business growth and operational efficiency.
     PRIMARY RESPONSIBILITIES:

    Champion and lead digital and innovation projects to meet the objectives of the group ICT Strategy.
    Develop effective business case(s) for new innovation projects detailing benefits, costs, resource requirements, total cost of ownership using cost benefit analysis and return on investments tools for presentation and subsequent buy in and approval from top management.
    Project Management: Facilitate the definition of project scope, goals and deliverables and develop project plans ensuring effective implementation, control and completion of business transformation projects in line with company strategy, commitments and goals.
    Establish information systems, forums and supporting processes that allow staff to contribute ideas for improving existing process & products and evaluate the viability of the suggestions for further development.
    Implement Intermediary and Customer solutions such as portals, mobile applications and ensure consistency through successful integrations between core policy administration systems.
    Implement digital technologies such as website enhancements and social media initiatives to improve service delivery, increase customer engagements and achieve superior customer experience
    Identify internal departments and functions where automation and innovation can enhance operational excellence through efficiencies, cost reduction, revenue generation and sustained competitiveness.
    Identify and evaluate appropriate technology solutions (including but not limited to Social Media, Data warehouse, Analytics, Cloud, Contact Centre & Mobile) for delivering the company’s services.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in Computer Science, Information Systems, or Business related

    Professional Qualifications

    PRINCE2, PMP or other equivalent Project Management qualification

    Experience

    Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level

     Skills and Attributes

    Excellent communication and presentation skills
    Excellent Project management skills
    Excellent interpersonal skills
    Leadership skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors

    Apply via :

    cic.co.ke

  • Inventory Clerk– Branding & Marketing

    Inventory Clerk– Branding & Marketing

    Purpose  
    Responsible for keeping track of all merchandise, collateral and supplies to the marketing department, ensuring that stock is organized and well accounted for and assist in coordinating activities of the Marketing & Customer Experience department. 
    Primary Responsibilities  

    Assist coordinate the centralized procurement of marketing collateral, merchandise and marketing services 
    Maintain updated supplier records and deliveries for all the marketing goods and services. 
    Maintain a well – organized and orderly marketing store and brand shop that aligns with the company’s image 
    Create branded sales and marketing booths/displays/activation tents during Group wide activities. 
    Managing, availing, setting up and setting down of branding at all marketing initiatives/workshops/seminars 
    Inventory Management. Assist in management, maintenance, distribution, proper storage and stock take of all marketing merchandise at the brand shop and store 
    Ensure merchandise requisition forms are signed by the persons collecting merchandise and assist in preparing monthly brand shop/store reports. 
    Ensure branding collaterals are maintained in good order as per our brand standards.

    PERSON SPECIFICATION 
    Academic Qualification 

    Diploma in Procurement or a Relevant Field  

    Experience 

    Up to one (1) year’s relevant experience. 

    Skills and Competencies 

    Attention to detail. Excellent analytical skills 
    Excellent communication and interpersonal skills 
    Ability to work extended hours 
    Computer skills for the day-to-day operation 
    Ability to handle physical workload

    Apply via :

    cic.co.ke

  • Project Manager

    Project Manager

    PURPOSE:
    To ensure implementation of assigned projects within the planned time and budget and to the satisfaction project owners and users.
    PRIMARY RESPONSIBILITIES:

    Plan the project; defining the scope, developing work plan and schedules, determine the required resources and set objectives and measures in consultation with the appropriate stakeholders
    Manage project management staff according to the established policies and practices
    Timely Implementation of the group as well as subsidiary projects. This will include; executing the project according to the project plan, develop records to document project activities, monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project, establish a communication schedule to update stakeholders and review the quality of the work completed with the project team
    Monitoring and Controlling; monitoring the project progress and communicate to project sponsors, monitor budgeted expenditures and project cash flows, maintain financial records and any supporting documents and manage change requests as per the change management plan
    Evaluate the projects; ensuring that the project deliverables are on time, within budget and at the required level of quality and evaluating the outcomes of the project as established during the planning phase
    Create and maintain a comprehensive project documentation
    Measure project performance using appropriate project management tools

    PERSON SPECIFICATIONS Academic
    Qualifications

    Degree in Business, project management or other relevant degree

    Professional Qualifications

    Project Management Certification

    Experience

    Four (6) years’ relevant experience. With Two (2) at Supervisory level.

    Skills and Attributes

    Analytical skills
    Project management skills
    Interpersonal and communication skills
    Knowledge of Prince2
    Analytical Skills

    Apply via :

    cic.co.ke

  • Reinsurance Manager – General Business Assistant Claims Analyst – General Business

    Reinsurance Manager – General Business Assistant Claims Analyst – General Business

    PURPOSE:
    Responsible for designing an optimal reinsurance programs, assessment and placement of risks and reinsurance recoveries for the group.
    PRIMARY RESPONSIBILITIES:

    Review all risks acceptances to ensure they are protected by proper reinsurance arrangement;
    Monitor the reinsurance register to ensure risks are correctly allocated into the relevant treaties;
    Negotiate and review reinsurance contracts (best rates and terms) at each reinsurance renewal period;
    Underwrite inward facultative business;
    Prepare reinsurance underwriting and claims statistics for reinsurance renewals and review of profitability of the reinsurance program;
    Grow inward facultative business and collect premiums, through acquisition of new and retention of existing business;
    Place all risks that are in excess of capacity;
    Prepare and file quarterly reinsurance returns and
    Negotiate special acceptances of unusual risks.
    Ensure facultative premiums are collected on time.
    Ensure treaty recoveries are done on time.
    Collect all outstanding debt on premiums and claims recoveries
    Process and ensure all custom bonds are canceled immediately they fall due.

    GENERIC DUTIES

    Carry out performance appraisal, coaching and mentoring staff;
    Resource allocation, staffing and leave approval;
    Participate in planning and budgeting for the department;
    Participate in various meeting and committees.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in a business related field

    Professional Qualifications

    ACII or AIIK is mandatory

    Experience

    Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good negotiation skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Manager – Claims Vetting

    Assistant Manager – Claims Vetting

    PURPOSE:
    Responsible for supervision of claims vetting and audit to ensure all claims paid are according to the company policy and guidelines.
    PRIMARY RESPONSIBILITIES:

    Coordinate and ensure cost containments measures/targets set within the claims vetting section are achieved.
    Ensure claims vetting and audit daily output targets are achieved and overall levels are maintained within acceptable ranges.
    Prepare weekly and Monthly reports on claims output, individual and group cost savings, rejections and exclusions.
    Ensure candidates for wellness and Chronic Disease management are flagged at claims vetting section based on clinical trends for follow-up by the wellness coordinator.
    Coordinate with claims registration and provider relations department to ensure payments to providers have been settled within the acceptable timelines as per SLAs.
    Responsible for communication of inadmissible reimbursement claims on clinical matters to the key stakeholders.
    Coordinate with provider management team and claims registration section to ensure desired provider reconciliations and sign offs are achieved.
    Provide appropriate recommendations on provider trends to clinical operations team and management for appropriate action.
    Monitor claims trends to identify high cost providers and together with provider relations team engage providers to ensure desires trends are achieved.;
    Recommend risk improvement measures for implementation to the underwriting department by monitoring claims experience trends
    Resolve customer complaints and disputes swiftly, fairly and diplomatically that concerns claims vetting section.

    GENERIC DUTIES

    Carry out performance appraisal, coaching and mentoring staff;
    Participate in planning and budgeting for the department.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in nursing, business or other related fields
    Registered nurse or clinical Medicine

    Professional Qualifications

    Kenya Registered Nursing (KRN) diploma
    IIK/CII preferred

    Experience

    Minimum of four (5) years’ relevant experience

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Apply via :

    cic.co.ke

  • Compliance Officer

    Compliance Officer

    PURPOSE:
    The role is responsible for the management of compliance, recordkeeping, monitoring, and analytical functions involved with regulatory compliance, anti-fraud, Anti Money Laundering (AML), and Counter Terrorist Financing (CTF) with a strong background in Fund management and pension Compliance.
    PRIMARY RESPONSIBILITIES:

    Performing real time surveillance and support with a view to preventing misconduct, promoting ethical standards, and monitoring and advising on rules, within the overall objective of reducing risk to the business
    Develop an appropriate Compliance Management methodology and process to ensure compliance with all the set up regulations.
    Provide high quality Compliance advice to Business and Support functions on applicable internal policies, laws and regulations
    Ensure that all Fund Management portfolios managed by the business comply with Capital Markets Authority Guidelines.
    Ensure that the pension portfolio in CIC Life and CICAM are in full compliance with the Retirement Benefit Authority Guidelines.
    Provide advice regarding Anti-money laundering compliance especially; client due diligence, KYC standards, internal policies and local regulations
    Assist with the review of marketing materials and client presentations to ensure compliance with regulatory requirements and presentation of the same to regulators for approval
    Provide high level analysis on changes to regulations and provide support to the Business on implementation
    Carry out compliance monitoring and perform ad hoc investigations into matters or issues that are escalated to Compliance
    Prepare draft operational policies to assist in compliance with laws and regulation for management approval.
    Coordinate submission of regulatory returns

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s Degree in Business Related Field

    Professional Qualifications

    CISA/CISI/CRM, CISM, Progress in CPA

    Experience

    Up to three (3) years’ relevant experience

    Skills and Attributes

    Team player adaptable to fast-paced and changing environment and eager to learn.
    Ability to manage tight processes, accuracy and attention to detail.
    Ability to dive into the details and develop greater understanding of the CIC Group wide compliance requirement.
    Highly disciplined person, self-motivated, and delivery focused.
    Excellent time management skills – Be able to organize and meet monthly, quarterly and annual deadlines for multiple regulators.

    Apply via :

    cic.co.ke

  • Group Learning & Development Manager

    Group Learning & Development Manager

    PURPOSE:
    In order to execute and sustain its growth and expansion strategy, the Group seeks to recruit a seasoned L& D champion to join this winning team as the Group Learning & Development Manager, reporting to the GM HR & Administration. The successful candidate will be responsible for understanding Group strategy and capability needs. In order to identify current and future learning/development skills, priorities, requirements and create leaning interventions to meet the diverse requirements of the workforce.
    The role will evaluate and monitor training budget and effectiveness of L&D programs across the group. S/he will liaise with all the stakeholders to ensure continuous learning and development across the Group and to advise on sustainable training programs to be implemented within CIC Group.
    Key Responsibilities:

    Identify training and development needs within the Group through job analysis, appraisal schemes and regular consultation with business leaders;
    Design and expand training and development programs based on the needs of the Company and the individual;
    Develop L&D budget and monitor the training costs of planned programs and keep within budgets and review return on investments;
    Designs learning interventions, including technical, behavioral and leadership programs;
    Develops, maintains and leads the implementation of the CIC’s Competency Framework;
    Drive a culture of continuous professional development (CPD);
    Establish a coaching culture across the Group;
    Develop effective induction and on-boarding programs in liaison with respective HRBPs;
    Facilitate the production of training materials for in-house courses;
    Monitor and review the progress of trainees through questionnaires and discussions with managers;
    Roll out CIC’s talent strategies that cover the full employment lifecycle:
    Employee acquisition: recruitment strategy, on- boarding and induction program;
    Employee development: learning and development framework and program, coaching and mentoring programs, leadership programs and performance management framework;
    Employee retention: career path framework, succession planning process and remuneration strategy;
    Collaborates and partners with the HRBPs to ensure the correct understanding and implementation of all talent management strategies and programs (detailed above) across the organisation;
    Leads the performance review process and provides guidance to HR Business Partners and Business Managers to ensure effectiveness;
    Continually research on methods and techniques of learning relevant to CIC Insurance Group;
    Coordination of training activities across the Group subsidiaries;
    Design and deliver e-learning courses, workshops and other trainings;
    Preparing a monthly training gap analysis and conduct training satisfaction surveys across the group;
    Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional training;
    Creating visibility on training and capacity gaps to management and making appropriate recommendations;
    Evaluate & monitor effectiveness of learning & development programs.
    Ensuring that the quality of existing staff and new hires across the group are as per the regulators standards and that they meet minimum qualification.

    Person Specifications
    Academic Qualifications

    Be a holder of a Bachelor’s degree gained from a recognized institution;
    A Post Graduate Qualification in a business related field will be an added advantage;

    Professional Qualifications

    Diploma in Human Resource Management
    Be a member in good standing of a relevant and recognized professional body;

    Experience

    Minimum of six (6) years’ relevant experience, two (2) of which are at supervisory level;
    Proven experience as an L&D Manager or similar;
    Experience in e-learning course design and budget management are desirable;

    Skills and Attributes

    Proficient in MS Office and Learning Management Systems (LMS);
    Confident and excellent communication and presentation skills;
    Excellent commercial & sharp business acumen;
    Critical thinking, analytical and decision making skills;
    Excellent Interpersonal and negotiation skills;
    Change Management and organisational skills and
    Proven leadership, people management and counselling skills

    Apply via :

    cic.co.ke

  • Client Relations Assistant – Medical Policy Administration Assistant – Medical

    Client Relations Assistant – Medical Policy Administration Assistant – Medical

    PURPOSE:
    To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience
    PRIMARY RESPONSIBILITIES:

    Ensure timely and efficient follow up on questions, issues, approvals and other ad-hoc points of communication between clients and CIC.
    Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
    Conduct scheme performance and service review meetings with clients to identify and address service gaps.
    Organize and hold health talks, and medical campaigns programs for all allocated clients on a quarterly basis.
    Sensitize members on Wellness program and Dawa mlangoni.
    Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.
    Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
    Receive and transmit all invoices and credit notes from CIC to the client.
    Follow up on SMART Card replacements and new cards through policy admin and update Client.
    Share monthly scheme utilization reports by the 10th day of every month reporting the performance as at the end of the preceding month.
    Share monthly scheme Funds reports by the 10th day of every.
    Share quarterly scheme utilization reports and plan in consultation with the contact persons for quarterly performance review meetings.
    Follow up on historical and current debts.
    Update the contact person on daily admission updates and death notifications
    Coordinate dispatch of renewal notices and confirm renewals and follow up for renewal.
    Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.

    GENERIC DUTIES

    Identify process improvement areas and raise with CIC management team for implementation.

    PERSON SPECIFICATIONS. 
    Academic Qualifications

    Bachelor’s degree in Commerce or in any related field

    Professional Qualifications

    Certification in Insurance is an added advantage

    Experience

    Up to two (2) years’ relevant experience

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Excellent customer care skills
    Good negotiation skills
    Computer literate in MS Office and other office applications
    Technical competence in insurance
    High emotional intelligence
    Innovative

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Care Officer – Medical Claims Assistant – Medical Call Centre Nursing Executive – Medical Contact Centre Claims Vetting and Processing Officer

    Care Officer – Medical Claims Assistant – Medical Call Centre Nursing Executive – Medical Contact Centre Claims Vetting and Processing Officer

    PURPOSE:
    Responsible for accurate capture of inpatient undertakings, authorization, cost control and hospital length of stay management.
    PRIMARY RESPONSIBILITIES:

    Monitor inpatient authorizations and admission undertakings;
    Monitor cost control, average length of stay on inpatient authorizations;
    Pre-authorize optical and scheduled cases;
    Coordinate medical care monthly Rota and duty allocation and ensure conformity to rota and assigned duties/coverage;
    Respond to client, provider and contact person queries on cases involving medical care management;
    Receive and respond to Medical emergency lines and ensure 24-hour coverage and
    Negotiate for discounts from doctors on specific cases and procedures as they arise.

     GENERIC DUTIES

    Carry out performance appraisal, coaching and mentoring staff;
    Participate in planning and budgeting for the department.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in Health System Management, Nursing or in a related field

    Professional Qualifications

    COP-Insurance is an added advantage

    Experience

    Up to three (3) years’ relevant experience

    Skills and Attributes

    Problem solving skills;
    Good analytical skills;
    Computer literate in MS Office and other office applications;
    Understanding of the working environment /competitors;
    Technical competence in insurance;
    Basic knowledge of regulations by AKI and IRA;
    High emotional intelligence;

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Manager – Group Life Underwriting

    Assistant Manager – Group Life Underwriting

    PURPOSE
    The incumbent shall be responsible for efficiently and effectively managing and coordinating pricing, underwriting and servicing activities in the Corporate Business Section to ensure satisfactory underwriting standards and customer experience are achieved in line with the company’s objective
    Primary Responsibilities

    Prepare and review quotations to ensure they adhere to underwriting guidelines
    Monitor and supervise underwriting operation to ensure that all adhere to the underwriting guidelines;
    Oversee the renewal process to achieve desired business retention;
    Manage reconciliation of agents and clients statements;
    Manage cancellation and refund of premiums within specified limits;
    Review and sign policy documents and other contractual documents within specified limits;
    Attend and respond to customers and intermediaries enquiries and complaints;
    Approve payment requisitions in the system;
    Prepare management reports;
    Corporate Business Insurance Intermediaries relationship management
    Review and recommend changes/ improvements to the underwriting procedures and guidelines.
    Other activities to support the team as may be assigned by the Head of Underwriting

    GENERIC DUTIES

     Carry out performance appraisal, coaching and mentoring staff;
    Resource allocation, staffing and leave approval;
    Participate in planning and budgeting for the department; and
    Participate in various meeting and committees

    PERSON SPECIFICATION
    Academic Qualifications

    Bachelors’ degree in Insurance, Business Administration or Economics or in related field.

    Professional Qualifications

    Diploma in Insurance LOMA/CII/AIIK required

    Experience
    Minimum of four (4) years’ relevant experience, one (1) of which at supervisory level
    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Apply via :

    cic.co.ke