Company Address: Address Reinsurance Plaza Mezzanine Floor, Aga Khan Walk

  • Client Service Assistant 

Client Service Officer 

Assistant Fund Administrator 

Business Development Manager – Corporate Sales

    Client Service Assistant Client Service Officer Assistant Fund Administrator Business Development Manager – Corporate Sales

    Purpose
    The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.
    Primary Responsibilities

    Timely & accurate execution withdrawal & fund switch requests
    Confirming client account balances and banking details
    Make call backs to verify client’s debit instructions
    Debiting clients’ accounts and process payments end-to end
    Responding to any queries/complaints on withdrawals
    Preparation of letters to clients’ banks to facilitate payments
    Carrying out due diligence on the documents received to change bank account details
    Accurately process requests to change bank account details
    Preparation of monthly interest disbursements and standing order payments
    Ensuring adherence to payment operating policies, procedures and risk management guidelines.

    PERSON SPECIFICATION
    Academic Qualification

    A minimum of Bachelors’ Degree in Business or in a related field.

    Professional Qualification

    Progress towards relevant professional field (Added advantage)

    Experience

    Up to one (1) years’ relevant experience.

     Skills and Competencies

    Excellent customer service skills  Strong interpersonal skills.
    Excellent written and oral communication abilities.
    Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
    Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
    Willingness to adapt to changing business needs.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Underwriting Assistant – Group Life

    Underwriting Assistant – Group Life

    PURPOSE:
    The incumbent shall be responsible for analyzing and assessing the risk presented to the company through proposals submitted guided by the laid down underwriting guidelines.
    PRIMARY RESPONSIBILITIES:

    Evaluate risks proposed and prescribe rates and terms commensurate with level of risk before acceptance as per Underwriting guidelines;
    Customers onboarding and registration in the system;
    Intermediaries onboarding and registration in the system;
    Ensure timely processing of renewal invitations;
    Prepare and process debits/credits endorsements for renewals and new business;
    Process renewal invitations guided by the claims experience;
    Monthly Premium Reconciliation;
    Process commission for agents and brokers;
    Process and dispatch renewal notifications and endorsement on time;
    Prepare and issue Policy documents and Renewal Endorsements;
    Provide Group Life quotations to intermediaries and clients;
    Process premium refunds to customers;
    Respond and attend to customer enquiries;
    Prompt handling and response to customer enquiries once received;
    Processing of payments to Medical Service Providers;
    Any other duties as may be assigned from time to time.

    Academic, Professional and Technical Competencies Required:

    Essential Knowledge/Skills and Experience Required:
    Up to (1) years’ relevant experience
    Good analytical skills
    Excellent communication and presentation skills
    Problem solving skills
    Excellent customer care skills
    Desirable knowledge/skills and Experience Required:
    Excellent interpersonal skills
    Computer literate in MS Office and other office applications
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Apply via :

    cic.co.ke

  • Compliance Officer – Asset Management

    Compliance Officer – Asset Management

    Purpose
    The role is responsible for the management of compliance, recordkeeping, monitoring, and analytical functions involved with regulatory compliance, anti-fraud, Anti Money Laundering (AML), and Counter Terrorist Financing (CTF) with a strong background in Fund management and pension Compliance.
    The Compliance Officer’s job deals with any day-to-day compliance issues that arise during financial transactions, trading, Investment or the handling of client accounts and funds. This officer must ensure the business and its employees understand and abide by internal and regulatory procedures.
    The individual with be part of the Risk and Compliance team; working within the shared services structure of CIC Insurance Group. The role will assist in compliance in the Insurance Related business but will have a substantive role in the Fund Management and Pension Compliance within the team.
    Skill Set

    Ensure that all Fund Management portfolios managed by the business comply with Capital Markets Authority Guidelines.
    Performing real time surveillance and support with a view to preventing misconduct, promoting ethical standards, and monitoring and advising on  rules, within the overall objective of reducing risk to the business
    Develop an appropriate Compliance Management methodology and process to ensure compliance with all the set up regulations.
     Provide high quality Compliance advice to Business and Support functions on applicable internal policies, laws and regulations
    Ensure that the pension portfolio in CIC Life and CICAM are in full compliance with the Retirement Benefit Authority Guidelines.
    Provide advice regarding Anti-money laundering compliance especially; client due diligence, KYC standards, internal policies and local regulations
    Assist with the review of marketing materials and client presentations to ensure compliance with regulatory requirements and presentation of the same to regulators for approval
    Provide high level analysis on changes to regulations and provide support to the Business on implementation
    Carry out compliance monitoring and perform ad hoc investigations into matters or issues that are escalated to Compliance
    Prepare draft operational policies to assist in compliance with laws and regulation for management approval.
    Coordinate submission of regulatory returns

    Academic Qualifications

    University Degree in law, Finance or Business

    Professional Qualification

    CISA/CISI/CRM,CISM, Progress in CPA

    Experience

    Up to 3 years of relevant experience

    Skills and Attributes

    Team player adaptable to fast-paced and changing environment and eager to learn.
    Ability to manage tight processes, accuracy and attention to detail.
    Ability to dive into the details and develop greater understanding of the CIC Group wide compliance requirement.
    Highly disciplined person, self-motivated, and delivery focused.
    Excellent time management skills – Be able to organize and meet monthly, quarterly and annual deadlines for multiple regulators

    Apply via :

    cic.co.ke

  • Internal Auditor – Information and Communication Technology (ICT) 

Risk Analyst 

Compliance Officer Asset Management

    Internal Auditor – Information and Communication Technology (ICT) Risk Analyst Compliance Officer Asset Management

    PURPOSE:
    The bearer of the role is responsible for the execution of audits/assessments of IT processes against leading practices, frameworks and common standards (e.g. CoBIT, ITIL, HIPAA, ISO 27001/02).
    S/He is expected to participate in the preparation and implementation of annual ICT work plans and budgets.
    PRIMARY RESPONSIBILITIES:

    Participate in IT Assurance/Audits – including the execution of evaluation and design of IT controls (e.g. application & general controls) by carrying out independent tests and assessments of compliance with the policies, procedures and regulations as per the approved annual work plans plus audit tasks assigned to other areas;
    Assist in monitoring ICT infrastructure and identifying areas of internal control weaknesses and non-compliance within procedures and provide sound and practical recommendations to management;
    Provide value adding recommendations and supporting in the creation of policies and the automation of procedures and processes to ensure an appropriate level of internal controls, standards to efficiency and compliance is maintained;
    Performing risk assessments and proactively identifying risks on all new and existing ICT systems to improve internal controls and operational effectiveness and efficiency;
    Assist in carrying out technical audit of projects, and projects’ readiness controls and practices;
    Prepare ICT internal audit reports – presenting clear, concise and timely internal audit working papers;
    Review implementation of previous audit findings and ensuring deliverables are on time and up to the expected standards;
    Contribute to developing and maintaining productive working relationships with the business; and
    Work effectively as a team member: providing support, maintaining communication and updating senior team members and management on progress.

    Academic Qualifications

    Bachelor’s degree in Information Systems, Information Technology or Computer Science with strong quantitative focus

    Professional Qualifications

    Professional certification: Certified Information Systems Auditor (CISA).
    (Certified Information Security Manager (CISM), ISO 27001 Information Security Management System and Certified Internal Auditor (CIA) are added advantages)
    Be a member in good standing of Information Systems Audit and Control Association (ISACA) or other related professional body.
    Good understanding of guidelines and standards as prescribed in IIA-IPPF, ISACA ITAF.
    Good working knowledge of Computer Assisted Audit Techniques (CAATs) and data analytics tools.

    Experience

    Minimum of six (6) years of experience in information systems audit/security and/or data analytics related area for IT Auditors; and
    Background in IT operations preferred, with demonstrable business concepts, distributed networks, excellent scripting abilities, database design and management experience required.

    Skills and Attributes

    Knowledge of current technological developments/trends in area of expertise and knowledge of software requirements for audit of systems procedures
    Ability to work independently with minimum supervision
    Excellent communication skills – written, oral, presentation, report writing
    Strong decision making skills
    Critical thinking
    Ability to maintain highest levels of integrity and objectivity
    Confidentiality
    Willingness to learn and continuously expand technical and business skills in all areas
    Flexibility in mobility

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Underwriting Assistant 

Client Relations Assistant – Medical Contract 

Call Centre Nursing Executive – Medical Contact Centre Contract

    Underwriting Assistant Client Relations Assistant – Medical Contract Call Centre Nursing Executive – Medical Contact Centre Contract

    PURPOSE:
    The incumbent shall be responsible for analyzing and assessing the risk presented to the company through proposals submitted guided by the laid down underwriting guidelines.
    PRIMARY RESPONSIBILITIES:

    Evaluate risks proposed and prescribe rates and terms commensurate with level of risk before acceptance as per Underwriting guidelines;
    Customers onboarding and registration in the system;
    Intermediaries onboarding and registration in the system;
    Ensure timely processing of renewal invitations;
    Prepare and process debits/credits endorsements for renewals and new business;
    Process renewal invitations guided by the claims experience;
    Monthly Premium Reconciliation;
    Process commission for agents and brokers;
    Process and dispatch renewal notifications and endorsement on time;
    Prepare and issue Policy documents and Renewal Endorsements;
    Provide Group Life quotations to intermediaries and clients;
    Process premium refunds to customers;
    Respond and attend to customer enquiries;
    Prompt handling and response to customer enquiries once received;
    Processing of payments to Medical Service Providers;
    Any other duties as may be assigned from time to time

    Academic, Professional and Technical Competencies Required:
    Essential Knowledge/Skills and Experience Required:

    Up to (1) years’ relevant experience
    Good analytical skills
    Excellent communication and presentation skills
    Problem solving skills
    Excellent customer care skills

    Desirable knowledge/skills and Experience Required:

    Excellent interpersonal skills
    Computer literate in MS Office and other office applications
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Education    

    Bachelor’s degree in Commerce or in a related field        

    Professional Qualifications    

    Progress towards IIK or ACII

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Claims Assistant – Medical 

Claims Assistant – Legal

    Claims Assistant – Medical Claims Assistant – Legal

    PURPOSE:
    Responsible for receiving and processing claims for provider payment.
    PRIMARY RESPONSIBILITIES:

    Ensure that all claims received are well stamped and keyed in for future reference
    Dispatch received invoices, mails and claim books to respective sections
    Dispatch claim forms and other relevant documents to providers
    Confirm that smart claims have been billed correctly
    Prepare valid claims for scanning
    Upload, attach and index relevant documents to Document Management System
    Facilitate discarding of scanned claim documents as per the approved disposal procedure
    Registration of medical claims in the system
    Follow up on registration and reconciliation of provider statements to ensure closure.
    Follow through to ensure all claims with issues at registration level have been addressed or escalated to the supervisor for action
    Respond to walk in customer enquiries
    Attend to customer and service providers’ queries and complaints promptly and professionally

    Academic Qualifications

    Bachelor’s degree in Commerce or in a related field

    Experience

    Up to one (1) year relevant experience

    Skills and Attributes

    Good analytical skills
    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Computer literate in MS Office and other office applications

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Internal Auditor – Investments

    Internal Auditor – Investments

    PURPOSE:
    The bearer of the role is responsible for the execution of audits/assessments of controls and processes across all investments of CIC Insurance Group against leading practices, frameworks and common standards (e.g. Company policies and procedures, International Standards on Auditing, International Professional Practices Framework, International Financial Reporting Standards, Regulatory bodies such as the RBA, CMA, etc.).
    S/He is also expected to participate in the preparation and implementation of annual work plans and budgets.
    PRIMARY RESPONSIBILITIES:

    Play a lead role in Investments audits – including the execution of evaluation and design of controls by carrying out independent tests and assessments of compliance with the policies, procedures and regulations as per the approved annual work plans plus audit tasks assigned to other areas;
    Assist in monitoring and identifying areas of internal control weaknesses and non-compliance within procedures and provide sound and practical recommendations to management;
    Provide value adding recommendations and supporting in the creation of policies and the automation of procedures and processes to ensure an appropriate level of internal controls, standards of efficiency and compliance are maintained;
    Assist the ICT Auditors in performing risk assessments and proactively identifying risks on all new and existing ICT systems to improve internal controls and operational effectiveness and efficiency;
    Prepare Investments internal audit reports – presenting clear, concise and timely internal audit working papers;
    Review implementation of previous audit findings and ensuring deliverables are on time and up to the expected standards;
    Contribute to developing and maintaining productive working relationships with the business; and
    Work effectively as a team member: providing support, maintaining communication and updating senior team members and management on progress.

    Academic Qualifications

    Bachelor’s degree in Finance, Accounting, Actuarial Science, Statistics, or any business related degree with strong quantitative focus

    Professional Qualifications

    Professional certification: CPA (K) or Chartered Accountant (CFA and/or Chartered Institute for Securities & Investment –CISI- qualifications an added advantage)
    Broad and deep understanding of investments
    Good understanding of guidelines and standards as prescribed in IIA-IPPF and other relevant investments standards
    Good working knowledge of Computer Assisted Audit Techniques (CAATs) and data analytics tools.

    Experience

    Minimum of six (6) years of experience in audit 4 of which must have included audit of investments including but not limited to bonds, annuities, stocks, pensions, unit trust funds, various bank products, treasury bills, etc.
    Experience in business operations an added advantage

    Skills and Attributes

    Knowledge of current technological developments/trends in area of expertise and knowledge of software requirements for audit of systems procedures
    Ability to work independently with minimum supervision
    Excellent communication skills – written, oral, presentation, report writing
    Strong decision making skills
    Critical thinking
    Ability to maintain highest levels of integrity and objectivity
    Confidentiality
    Willingness to learn and continuously expand technical and business skills in all areas
    Flexibility in mobility

    Apply via :

    cic.co.ke

  • Claims Assistant-General Business

    Claims Assistant-General Business

    PURPOSE:
    Responsible for effectively handling claims and settling them within stipulated timelines.
    PRIMARY RESPONSIBILITIES:

    Attend to clients queries and enquiries;
    Receive, acknowledge, register and process fully documented claims for payment;
    Scan, archive and file claims documents;
    Communicate to the clients on claims status;
    Update claims records to ensure correct data is maintained and
    Liaise with underwriters for missing underwriting claim details.
    Settle service provider invoices

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s Degree in a related field
    Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field

    Experience

    Up to one (1) years’ relevant experience

     Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    Apply via :

    cic.co.ke

  • ICT Support Officer 

Procurement Manager

    ICT Support Officer Procurement Manager

    PURPOSE:

    He/she will provide direct support to users by ensuring that all users’ access required IT services and maintain high service standards to improve productivity within the company.
    Responsible for being liaison between technical and non-technical people within the firm.

    PRIMARY RESPONSIBILITIES:

    Receiving and responding to internal customer support requests via the ICT Service desk, ICT Hotline, emails and walk-in support.;
    Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
    Trouble shooting and resolution of technical problems with operating systems;
    Installation and upgrades of Anti-virus, anti-malware and anti-spam as well as support;
    Preventive maintenance on hardware equipment and record keeping.
    Update and keep record of Incidents log and escalate to the relevant ICT staff and;
    Coordinates repairs of hardware with external service providers;
    Develop training materials to be used for training and orientation of staff on use of hardware, operating system and company telephones.

    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s degree in an ICT related field

    Professional Qualifications

    Certifications in any of the following: CCNA, ITIL, CompTIA

    Experience

    Up to two (2) years’ relevant experience.

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Computer literate in MS Office and other office applications

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Sales Representative

    Sales Representative

    Skills

    Sales and marketing skills
    Good communication skills
    Interpersonal skills
    Solving problem skills
    Good computer skills
    Negotiation skills

    Other required skills

    Ability to meet targets
    Ability to create reputable relationship with our customers
    Ability to meet deadlines

    Requirements

    A minimum mean grade of C plain in KCSE
    At least a Diploma in Insurance/ Actuarial Science/ Financial Engineering or COP/ ECOP
    Have IRA License
    A degree in the specified areas will be an added advantage
    Have an experience in Insurance

    Apply via :

    www.linkedin.com