Company Address: Address Reinsurance Plaza Mezzanine Floor, Aga Khan Walk

  • Underwriting Assistant 


            

            
            Actuarial Analyst – Life

    Underwriting Assistant Actuarial Analyst – Life

    PURPOSE:

    The incumbent shall be responsible for analyzing and assessing the risk presented to the company through proposals submitted guided by the laid down underwriting guidelines.

    PRIMARY RESPONSIBILITIES:

    Evaluate risks proposed and prescribe rates and terms commensurate with level of risk before acceptance as per Underwriting guidelines;
    Customers onboarding and registration in the system;
    Ensure timely processing of renewal invitations;
    Prepare and process debits/credits endorsements for renewals and new business;
    Reconciliation of underwriting issues;
    Process and dispatch renewal notifications and endorsement on time;
    Prepare and issue Policy documents and Renewal Endorsements;
    Claims registration, Appointment of Assessors and Processing of Windscreen claim refunds;
    Process premium refunds to customers;
    Respond and attend to customer and Intermediary enquiries;
    Any other duties as may be assigned from time to time.
    Academic, Professional and Technical Competencies

    Education 

    Bachelor’s degree in Commerce or in a related field 

    Professional Qualifications    

    Progress towards IIK or ACII

     

    Closes: July 14, 2023

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Branch Manager 


            

            
            Assistant Manager – Provider Relationship 


            

            
            Business Development Manager – Retail 


            

            
            Business Development Officer – Retail Business Medical

    Branch Manager Assistant Manager – Provider Relationship Business Development Manager – Retail Business Development Officer – Retail Business Medical

    PURPOSE:

    To generate revenue for the company, increase visibility and presence within the specified geographical area. To create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.

    PRIMARY RESPONSIBILITIES:

    Generate revenue in the branch across all subsidiary lines;
    Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives;
    Recruit, train and motivate intermediaries;
    Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders meetings and seminars;
    Conduct Business promotions in liaison with PR staff;
    Open up new markets and distribution channels including local check offs for Ordinary Life;
    Identify and facilitate Branch Human Resource requirements including recruitment, appraisal, career development and resource planning, in liaison with the HR department and Regional Manager;
    Enforcing of credit control compliance;
    Manage loss ratios in the branch within the set limits;
    Make interventions in the branch to maintain the established customer service standards;
    Consistently monitor and provide market intelligence and identify potential for both business acquisition and strategic planning;
    Enforce prudent underwriting standards in the branch and facilitate claims documentation process and
    Keep track on new relevant development in the branch and provide intelligent feedback to GM Distribution and Marketing.

    Academic and Professional Requirements

    Education   

    Bachelor’s degree in Commerce or in any related field  
    Computer literate in MS Office and other office applications 
    Diploma in AIIK/ACII  

    Experience Required:

    Relevant experience    6

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Internal Auditor 


            

            
            Paypoint Relationship Officer

    Assistant Internal Auditor Paypoint Relationship Officer

    PURPOSE

    The role is accountable for the day to day execution of client withdrawals & fund switch requests. The role will deliver operational effectiveness ensuring TAT on client disbursement of funds for excellent client experience.

    Primary Responsibilities

    Timely & accurate execution withdrawal & fund switch requests
    Confirming client account balances and banking details
    Make call backs to verify client’s debit instructions
    Debiting clients’ accounts and process payments end-to end
    Responding to any queries/complaints on withdrawals
    Preparation of letters to clients’ banks to facilitate payments
    Carrying out due diligence on the documents received to change bank account details
    Accurately process requests to change bank account details
    Preparation of monthly interest disbursements and standing order payments
    Ensuring adherence to payment operating policies, procedures and risk management

    PERSON SPECIFICATION
    Academic Qualification

    A minimum of Bachelors’ Degree in Business or in a related field.

    Professional Qualification

    Progress towards relevant professional field (Added advantage)

    Experience

    Up to one (1) years’ relevant experience.

     Skills and Competencies

    Excellent customer service skills Strong interpersonal skills.
    Excellent written and oral communication abilities.
    Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
    Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
    Willingness to adapt to changing business needs

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    Use the link(s) below to apply on company website.  

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  • Underwriting Assistant – General Business 


            

            
            Head of Debt Reconciliation

    Underwriting Assistant – General Business Head of Debt Reconciliation

    PURPOSE:

    To assess and prudently underwrite General Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

    PRIMARY RESPONSIBILITIES:

    Asses business risk proposal (Accept/Reject Risk) on the basis of existing underwriting guidelines);
    To process schedules and issue policy document and endorsement;
    To ensure proper and accurate debiting and crediting and ensure proper reinsurance policy in place;
    Doing quotes for clients;
    Ensure Timely renewal notification/follow up
    General business underwriting for all classes of business
    Preparation of monthly reports
    Service to all customers within a reasonable time

    Academic and Professional Requirements

    Education 

    Bachelor’s degree in Business or in a related field    E
    Computer Literate in MS Office and other office applications    E
    Progress towards CII or IIK    D

    Experience Required:

    One year Relevant experience

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Assistant Manager – Recruitment (Recruitment Specialist )

    Assistant Manager – Recruitment (Recruitment Specialist )

    PURPOSE:

    The incumbent shall be primarily responsible for managing CIC’s recruitment processes. This will include attracting, selecting, and matching high-quality talent to opportunities within CIC Group. They will collaborate with various managers on regular basis to understand and proactively identify current and future hiring needs. As a key contributor to our talent strategy, this key member will have the opportunity to partner with hiring managers to design, refine and implement effective recruitment strategies.

    PRIMARY RESPONSIBILITIES:

    Pro-actively work with HRBPs to manage and support full cycle recruitment, closely work with managers and leaders to understand current and future hiring needs;
    Work with hiring managers to develop, refine and update job descriptions and advise on best sourcing strategies;
    Responsible for publishing job adverts in various job boards, social networks and platforms;
    Monitor and apply HR recruiting best practices by utilizing knowledge of multiple recruiting sources and execute innovative strategies to source candidates;
    Be a collaborator by working closely with hiring managers on candidate screening processes and provide support in managing interviews, candidate assessments, background checks and closing processes;
    Be a strong partner by providing technical support to hiring managers on internal recruitment guidelines and market best practices and work closely with Group Learning & Development Manager and HRBPs to provide coaching to managers;
    In close working with the General Manager – HR, ensure CIC Group annual hiring plan remains updated and act as the point of contact for CIC Group recruitment needs.
    Stay abreast of recruiting analytics, build talent networks, monitor and identify new ways to source candidates to build and expand talent pools;
    Closely work with HR Officers/Assistants to support subsidiary/regional level recruitments;
    Deliver an exceptional high-touch candidate experience, enhancing CIC Group’s brand as a ‘best work place’ by building influential candidate relationships during recruitment processes and active candidate sourcing initiatives;
    Create and provide reports on time to fill, candidate diversity, hiring trends and other key recruitment reports;
    Coordinate new employee onboarding and monitor retention during the probation period of new recruits; and
    Any other related projects and duties as assigned from time to time.

    Academic and Professional Requirements

    Education    

    Bachelor’s degree in HR Management or a Business-Related field 

    Professional Qualifications 

    Diploma in HR/ Practicing certificate
    Relevant HR Recruiter certification will have added advantage

    Academic, Professional and Technical Competencies Required:
    Essential Knowledge/Skills and Experience Required:

    Up to 4 years of relevant experience, out of which, 1 -2 years demonstrated experience leading recruitment
    Ability to create and implement various sourcing strategies for recruitment for a variety of roles.
    Computer literate in MS Office and other office applications
    Excellent communication and presentation skills

    Desirable Knowledge/Skills and Experience Required:

    Proven success in conducting interviews using various methods (phone, video, email, in-person)
    Familiarity with a variety of job boards.
    Excellent time management skills with a proven ability to meet deadlines, prioritize tasks and the ability to be agile in a dynamic and uncertain environment.
    Ability to manage multiple tasks, a wide range of relationships with a variety of stakeholders
    Good knowledge of employment-related laws

    Apply via :

    cic.co.ke

  • Assistant Underwriter- Naivasha Branch

    Assistant Underwriter- Naivasha Branch

    PURPOSE:

    To evaluate, price and prescribe the terms to apply on risk proposals so as to deliver the desired loss ratio and profitability.
    To key in the underwriting information into the system and generate debits, endorsements and Policy documents.

    PRIMARY RESPONSIBILITIES:

    Accept or reject risk in line with the set underwriting guidelines
    Prepare and process policy documents
    Process renewals, endorsements and follow up on valuations
    Reconciliation of underwriting issues
    Process renewal notices follow up on lapses and valuations
    Respond to customer and intermediaries’ enquiries
    Raise refund cheques, commissions for customers and service providers
    Prepare and dispatch debit/ credit notes, member schedules premium and fund statements, utilization reports and replenishment letters to clients/ schemes
    Process and dispatch membership cards to clients and intermediaries and Cancellation of policies due to non-payment of premiums.
    Claims registration, Appointment of Assessors and Processing of Towing and Windscreen claim refunds

    Academic and Professional Requirements

    Education 

    Bachelor’s degree in Business or in a related field 
    Computer literate in MS Office and other office applications 
    Progress towards CII or IIK (Required) 

     Experience Required:

    2 years Relevant experience

    Apply via :

    cic.co.ke

  • Customer Service Assistant – Meru 


            

            
            Customer Service Assistant – Nanyuki

    Customer Service Assistant – Meru Customer Service Assistant – Nanyuki

    PURPOSE:

    To provide administrative and technical support to the branch, captive and independent intermediaries.
    To provide general customer service in respect to all lines of business for all CIC subsidiaries.

    PRIMARY RESPONSIBILITIES:

    Check compliance of agents with IRA regulations;
    Confirm compliance of the necessary regulatory business licenses;
    Provide input for the branch reports;
    Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
    Receive, stamp, scan, index and distribute mail within and outside the Branch;
    Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
    Handle customer service issues in underwriting and claims;
    Escalate Customer queries to the relevant job role if necessary;
    Maintain professional ambience within the office premises;
    Promote the organization’s customer service charter;
    Generate quotations in consultation with the Branch Underwriter and Branch Manager;
    Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
    Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
    Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
    Participate in premium collection and renewal follow up for the branch.
    Group Life Underwriting, claims and loading of schedules

    Academic and Professional Requirements

    Education   

    Bachelor’s Degree in a relevant field, 
    Computer literate in MS Office and other office applications 
    Part qualification in relevant professional field would be an added advantage    

    Experience Required: 

    Relevant experience    1

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Claims Assistant – General Business

    Claims Assistant – General Business

    PURPOSE:

    Responsible for effectively handling claims and settling them within stipulated timelines.

    PRIMARY RESPONSIBILITIES:

    Register and analyse intimated claims and advise client on supporting claims documents;
    Appoint service providers where applicable;
    Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    Process fully documented claims and referring any suspicious claims to the supervisor;
    Initiate third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    Process all service providers invoices and payment within the set standards;
    Issue discharge vouchers for all fully documented claims;
    Attend to customer queries and complaints promptly and professionally;
    Follow up on claims payments

     Academic and Professional Requirements

    Education 

     Bachelor’s Degree in a relevant field,
    Computer literate in MS Office and other office applications
     Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage.

     Experience Required:

    Relevant experience    1

    Apply via :

    cic.co.ke

  • Care Officer – Medical

    Care Officer – Medical

    PURPOSE:

    Responsible for accurate capture of inpatient undertakings, authorization, cost control and hospital length of stay management.

    PRIMARY RESPONSIBILITIES:

    Facilitating admissions and discharges of insured members as per policy.
    Conduct hospital visits
    Manage cost and average length of stay while the patients are in hospital to ensure prudent utilization.
    Pre-authorize treatment for outpatient/inpatient cases as per the policy guidelines
    Timely respond to all queries from insured client, service providers and respective contact person on cases involving medical care management.
    Maintain a good relationship with partners such as intermediaries at care management level.
    Update the relevant stakeholders on the case management update
    Coordination and facilitation of both road and air evacuation as per policy.
    Seamless Coordinating of overseas treatment from admission to discharge.
    Compile relevant reports within the scope of care management as per stipulated guidelines
    Receive and respond to Medical emergency lines on a 24-hour basis to ensure adequate coverage of the call Centre
    Negotiate for discounts from doctors and service providers on specific cases and procedures as they arise.

    Academic and Professional Requirements

    Education   

    Bachelor’s degree in Nursing or clinical Medicine.    E
    Computer literate in MS Office and other office applications    E
     Medical Insurance experience in a medical call centre is an added advantage    D

     Experience Required:

    Relevant experience in busy health environment    3

    Apply via :

    cic.co.ke

  • Sales Officers – Retail Life (Alternative Channels) 


            

            
            Regional Team Leader – Retail Life – 2 Positions

    Sales Officers – Retail Life (Alternative Channels) Regional Team Leader – Retail Life – 2 Positions

    The key responsibilities will include:

    Generating new retail life business from the allocated Market/Channel;
    Educate new and existing clients on retail life products;
    Attending to customer queries and complaints;
    Liaising with the various departments to ensure timely service delivery to the clients
    Providing timely and accurate quotations within the turnaround times
    Gathering market intelligence to ensure updated product range;
    Follow up to ensure persistency is at the acceptable rate; and
    Promoting CIC brand.

    Qualifications

    Minimum of a Diploma in a business related course.
    A Bachelor’s degree is desirable
    Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
    Excellent communication and presentation skills
    Good negotiation skills
    Problem solving skills
    Excellent customer care skills

    Closes: August 25, 2023

    go to method of application »

    Apply via :

    channelsrecruitment@cic.co.ke