Company Address: Address Reinsurance Plaza Mezzanine Floor, Aga Khan Walk

  • Assistant Manager – Recruitment (Recruitment Specialist )

    Assistant Manager – Recruitment (Recruitment Specialist )

    PURPOSE:

    The incumbent shall be primarily responsible for managing CIC’s recruitment processes. This will include attracting, selecting, and matching high-quality talent to opportunities within CIC Group. They will collaborate with various managers on regular basis to understand and proactively identify current and future hiring needs. As a key contributor to our talent strategy, this key member will have the opportunity to partner with hiring managers to design, refine and implement effective recruitment strategies.

    PRIMARY RESPONSIBILITIES:

    Pro-actively work with HRBPs to manage and support full cycle recruitment, closely work with managers and leaders to understand current and future hiring needs;
    Work with hiring managers to develop, refine and update job descriptions and advise on best sourcing strategies;
    Responsible for publishing job adverts in various job boards, social networks and platforms;
    Monitor and apply HR recruiting best practices by utilizing knowledge of multiple recruiting sources and execute innovative strategies to source candidates;
    Be a collaborator by working closely with hiring managers on candidate screening processes and provide support in managing interviews, candidate assessments, background checks and closing processes;
    Be a strong partner by providing technical support to hiring managers on internal recruitment guidelines and market best practices and work closely with Group Learning & Development Manager and HRBPs to provide coaching to managers;
    In close working with the General Manager – HR, ensure CIC Group annual hiring plan remains updated and act as the point of contact for CIC Group recruitment needs.
    Stay abreast of recruiting analytics, build talent networks, monitor and identify new ways to source candidates to build and expand talent pools;
    Closely work with HR Officers/Assistants to support subsidiary/regional level recruitments;
    Deliver an exceptional high-touch candidate experience, enhancing CIC Group’s brand as a ‘best work place’ by building influential candidate relationships during recruitment processes and active candidate sourcing initiatives;
    Create and provide reports on time to fill, candidate diversity, hiring trends and other key recruitment reports;
    Coordinate new employee onboarding and monitor retention during the probation period of new recruits; and
    Any other related projects and duties as assigned from time to time.

    Academic and Professional Requirements

    Education    

    Bachelor’s degree in HR Management or a Business-Related field 

    Professional Qualifications 

    Diploma in HR/ Practicing certificate
    Relevant HR Recruiter certification will have added advantage

    Academic, Professional and Technical Competencies Required:
    Essential Knowledge/Skills and Experience Required:

    Up to 4 years of relevant experience, out of which, 1 -2 years demonstrated experience leading recruitment
    Ability to create and implement various sourcing strategies for recruitment for a variety of roles.
    Computer literate in MS Office and other office applications
    Excellent communication and presentation skills

    Desirable Knowledge/Skills and Experience Required:

    Proven success in conducting interviews using various methods (phone, video, email, in-person)
    Familiarity with a variety of job boards.
    Excellent time management skills with a proven ability to meet deadlines, prioritize tasks and the ability to be agile in a dynamic and uncertain environment.
    Ability to manage multiple tasks, a wide range of relationships with a variety of stakeholders
    Good knowledge of employment-related laws

    Apply via :

    cic.co.ke

  • Assistant Underwriter- Naivasha Branch

    Assistant Underwriter- Naivasha Branch

    PURPOSE:

    To evaluate, price and prescribe the terms to apply on risk proposals so as to deliver the desired loss ratio and profitability.
    To key in the underwriting information into the system and generate debits, endorsements and Policy documents.

    PRIMARY RESPONSIBILITIES:

    Accept or reject risk in line with the set underwriting guidelines
    Prepare and process policy documents
    Process renewals, endorsements and follow up on valuations
    Reconciliation of underwriting issues
    Process renewal notices follow up on lapses and valuations
    Respond to customer and intermediaries’ enquiries
    Raise refund cheques, commissions for customers and service providers
    Prepare and dispatch debit/ credit notes, member schedules premium and fund statements, utilization reports and replenishment letters to clients/ schemes
    Process and dispatch membership cards to clients and intermediaries and Cancellation of policies due to non-payment of premiums.
    Claims registration, Appointment of Assessors and Processing of Towing and Windscreen claim refunds

    Academic and Professional Requirements

    Education 

    Bachelor’s degree in Business or in a related field 
    Computer literate in MS Office and other office applications 
    Progress towards CII or IIK (Required) 

     Experience Required:

    2 years Relevant experience

    Apply via :

    cic.co.ke

  • Customer Service Assistant – Meru 


            

            
            Customer Service Assistant – Nanyuki

    Customer Service Assistant – Meru Customer Service Assistant – Nanyuki

    PURPOSE:

    To provide administrative and technical support to the branch, captive and independent intermediaries.
    To provide general customer service in respect to all lines of business for all CIC subsidiaries.

    PRIMARY RESPONSIBILITIES:

    Check compliance of agents with IRA regulations;
    Confirm compliance of the necessary regulatory business licenses;
    Provide input for the branch reports;
    Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
    Receive, stamp, scan, index and distribute mail within and outside the Branch;
    Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
    Handle customer service issues in underwriting and claims;
    Escalate Customer queries to the relevant job role if necessary;
    Maintain professional ambience within the office premises;
    Promote the organization’s customer service charter;
    Generate quotations in consultation with the Branch Underwriter and Branch Manager;
    Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
    Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
    Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
    Participate in premium collection and renewal follow up for the branch.
    Group Life Underwriting, claims and loading of schedules

    Academic and Professional Requirements

    Education   

    Bachelor’s Degree in a relevant field, 
    Computer literate in MS Office and other office applications 
    Part qualification in relevant professional field would be an added advantage    

    Experience Required: 

    Relevant experience    1

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Claims Assistant – General Business

    Claims Assistant – General Business

    PURPOSE:

    Responsible for effectively handling claims and settling them within stipulated timelines.

    PRIMARY RESPONSIBILITIES:

    Register and analyse intimated claims and advise client on supporting claims documents;
    Appoint service providers where applicable;
    Analyse adjuster/ Investigators claim reports to recommend settlement/ approve/ admit;
    Process fully documented claims and referring any suspicious claims to the supervisor;
    Initiate third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made;
    Process all service providers invoices and payment within the set standards;
    Issue discharge vouchers for all fully documented claims;
    Attend to customer queries and complaints promptly and professionally;
    Follow up on claims payments

     Academic and Professional Requirements

    Education 

     Bachelor’s Degree in a relevant field,
    Computer literate in MS Office and other office applications
     Part qualification in relevant professional field -Diploma in Insurance, ACCI/AIIK will be an added advantage.

     Experience Required:

    Relevant experience    1

    Apply via :

    cic.co.ke

  • Care Officer – Medical

    Care Officer – Medical

    PURPOSE:

    Responsible for accurate capture of inpatient undertakings, authorization, cost control and hospital length of stay management.

    PRIMARY RESPONSIBILITIES:

    Facilitating admissions and discharges of insured members as per policy.
    Conduct hospital visits
    Manage cost and average length of stay while the patients are in hospital to ensure prudent utilization.
    Pre-authorize treatment for outpatient/inpatient cases as per the policy guidelines
    Timely respond to all queries from insured client, service providers and respective contact person on cases involving medical care management.
    Maintain a good relationship with partners such as intermediaries at care management level.
    Update the relevant stakeholders on the case management update
    Coordination and facilitation of both road and air evacuation as per policy.
    Seamless Coordinating of overseas treatment from admission to discharge.
    Compile relevant reports within the scope of care management as per stipulated guidelines
    Receive and respond to Medical emergency lines on a 24-hour basis to ensure adequate coverage of the call Centre
    Negotiate for discounts from doctors and service providers on specific cases and procedures as they arise.

    Academic and Professional Requirements

    Education   

    Bachelor’s degree in Nursing or clinical Medicine.    E
    Computer literate in MS Office and other office applications    E
     Medical Insurance experience in a medical call centre is an added advantage    D

     Experience Required:

    Relevant experience in busy health environment    3

    Apply via :

    cic.co.ke

  • Sales Officers – Retail Life (Alternative Channels) 


            

            
            Regional Team Leader – Retail Life – 2 Positions

    Sales Officers – Retail Life (Alternative Channels) Regional Team Leader – Retail Life – 2 Positions

    The key responsibilities will include:

    Generating new retail life business from the allocated Market/Channel;
    Educate new and existing clients on retail life products;
    Attending to customer queries and complaints;
    Liaising with the various departments to ensure timely service delivery to the clients
    Providing timely and accurate quotations within the turnaround times
    Gathering market intelligence to ensure updated product range;
    Follow up to ensure persistency is at the acceptable rate; and
    Promoting CIC brand.

    Qualifications

    Minimum of a Diploma in a business related course.
    A Bachelor’s degree is desirable
    Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
    Excellent communication and presentation skills
    Good negotiation skills
    Problem solving skills
    Excellent customer care skills

    Closes: August 25, 2023

    go to method of application »

    Apply via :

    channelsrecruitment@cic.co.ke

  • Procurement Officer – Market Research and Survey 


            

            
            Procurement Assistant

    Procurement Officer – Market Research and Survey Procurement Assistant

    PURPOSE

    The job exists to ensure that adequate market survey and research is carried out for all goods, works and services which will form a benchmark for purchase of goods, works and services whilst exploring new and alternative market sources.

    PRIMARY RESPONSIBILITIES

    Carry-out Procurement related Market Research.
    Monitor market trends, competitor strategies and market supplier in relation to procurement of goods, works and services.
    Continuous investigations of new suppliers and market prices trend for goods, works and services that the business continuously requires.
    Carry out market surveys for all goods, works and services to inform the placing of orders and adjudication by the relevant awarding Committees.
    Prepare and continuously update the market survey reports for all consumable goods, works and services.
    Analyze the current procurement spend situation and use spend data to evaluate the various categories.
    Ensure that all procurement activities strictly adhere to established policy and procedures

    PERSON SPECIFICATION

    Academic Qualifications

    Bachelor’s degree in Procurement, or any business-related degree.

    Professional Qualifications

    Professional certification: Professional Diplomas from Chartered Institute of Purchasing and Supplies (CIPS) or Certified Procurement and Supply Professional of Kenya (CPSK) or progressing towards qualification.

    Experience

    Minimum of five (5) experience in a busy procurement related function with a bias in market survey.

    Skills and Attributes

    Strong analytical, inquisitive and critical thinking
    Strong communication and presentation skills
    Confident negotiation/ persuasion skills
    Good supplier relations & management skills
    Good interpersonal skills.
    Ability to learn new skills & adjust accordingly as might be required.
    Planning and organising.
    Relationship management .
    Computer literate in MS Office and other office applications.
    Understanding of the market environment and competitors.
    Technical competence in Supply Chain.
    Able to self-manage & to work with minimal or no supervision at all.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Actuarial Assistant – Life

    Actuarial Assistant – Life

    PURPOSE

    Providing financial analysis to support valuation of the actuarial liabilities, pricing of new products, monitoring the performance of existing products, financial projections and market intelligence through industry analysis.

    PRIMARY RESPONSIBILITIES:

    Collect, compile and analyze data for use in valuation models of liabilities on specific lines of business;
    Collect, compile and analyze data for use in product development, monitoring and reviews on specific lines of business;
    Consolidate and analyze data from AKI/IRA for use in quarterly industry analysis report;
    Perform monthly business and finance data checks on specific lines of business;
    Consolidate and analyze data on the investment portfolio for the subsidiary; and
    Involvement in CIC Group strategic initiatives such as IFRS 17 implementation.

      Academic Qualifications 

    Actuarial Science or Statistics or Mathematics or a related field is required.

      Professional Qualifications

    Student Actuary – At least 3 actuarial exams from the Institute of Actuaries.

    Experience

    Up to one (1) year of relevant experience.

    Skills and Attributes

    Knowledge of actuarial software in terms of capabilities and output;
    Excellent communication and presentation skills
    Problem solving skills
    Good analytical skills
    Computer literate in MS Office and other office applications

    Apply via :

    cic.co.ke

  • Regional ICT Support Officer

    Regional ICT Support Officer

    Purpose

    He/she will provide direct support to end users across 25 branches located in Kenya through the service desk channels remotely and through travel to provide support to end users in Regional Subsidiary offices.
    Responsible for first line support & co-ordinating solution delivery between the end users and second line ICT administrators within the company.

    Primary Responsibilities

    Responding to internal customer support requests via the ICT Service desk, ICT Hotline and emails;
    Installation, configuration and ongoing usability tuning of desktop computers, peripherals equipment and software within established standards and guidelines;
    Ensuring regional projects are well coordinated with Head office and well executed giving all support required;
    Installation and support of Anti-virus, anti-malware and anti-spam as well as support;
    Preventive maintenance on hardware equipment and associated record keeping.
    Troubleshooting system and network problems, diagnosing and solving hardware or software faults and replacing parts as required for the regional subsidiaries and branches;
    Providing support, including procedural documentation and relevant reports for branch and regional subsidiaries;
    Proactively monitoring and maintaining computer systems, applications and networks for branch and regional subsidiaries;
    Supporting the roll-out of new applications for regional subsidiaries and branches;
    Setting up and management of ICT network user accounts and profiles for branch and regional subsidiaries staff;
    Incident record keeping, tracking and escalation to the relevant ICT administrators;
    Liaising with systems and network vendors in support of ICT regional issues and;
    Develop training material to be used for training and orientation of staff on use of hardware, operating system and company telephone systems.

    PERSON SPECIFICATION

    Academic Qualification

    Bachelor’s degree in an ICT related field

    Professional Qualification

    Certifications in any of the following: CCNA, CompTIA N+, ITIL will be an added benefit.

    Experience

    Minimum of three (3) years’ relevant experience.

    Skills and Competencies

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications

    Apply via :

    www.jobmata.com

  • Investment Analyst – CICAM 


            

            
            GL Controller & AX Master Administrator 


            

            
            Client Service Officer – CICAM

    Investment Analyst – CICAM GL Controller & AX Master Administrator Client Service Officer – CICAM

    PURPOSE:

    Responsible for conducting investment research, market & industry analytics to aid in investment decision making. He/she is also responsible for identifying and evaluating investment opportunities that exist and maintaining the financial models and projection tools.

    PRIMARY RESPONSIBILITIES:

    Conduct market research for CICAM looking at global, country, macro, industry and micro- economic trends
    Develop financial models, conduct independent business valuations and maintain and update the company’s research library;
    Attend investor analyst briefings, company, client visit and aid in compiling reports;
    Participate in presentations and discussions in the investment committee
    Provide updates on financial market activities in order to right position the company in the local and global market
    Liaising with stock market traders, stockbrokers and regulators to keep abrest with industry trends, market intelligence and compliance
    Any other duties as may be assigned by the Supervisor

    PERSON SPECIFICATIONS

    Academic Qualifications

    Bachelor’s degree in a related field.

    Professional Qualifications

    Added advantage: Progress in CFA qualification
    Added advantage: Associate Membership of ICIFA or CISI progress qualification

    Experience

    Minimum of two (2) years’ relevant experience

    Technical Competencies

    Analytical skills
    Attention to detail
    Comfortable with spreadsheets applications, MS Office, MS Word & MS Power point

    Behavioural Competencies

    Communication and presentation skills
    Interpersonal and team work skills
    Time management

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :