Company Address: Address PRP9+37G, First Parklands Avenue, Wambugu Gardens, Nairobi, Kenya

Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

Maintaining proper patient / client records depending on the designated department / branch.
Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
Ensure proper patient registration per the defined protocols
Ensure accurate billing and timely finalization of invoices
Ensure proper cash handling as per defined protocols
Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

Certificate in Business Management or a relevant business course
Minimum of 1 year experience
Organizational awareness and detail-oriented
Strong interpersonal and communication skills, teamwork and reliability

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 11th September 2023.

Apply via :

vacancies@avenuehealthcare.com

November 2, 2024
Cardiac And Echo Technician Unit Manager – Special Clinic Resident Radiologist Radio Sonographer Endoscopy Nurse

Job Objective/Purpose

Provide safe and high-quality Cardiac and Echo services in line with the hospital policies and procedures.

Key Responsibilities

Performs cardiac and echo procedures.
Considering the age-specific physiological, emotional and cognitive needs of the patient.
Perform pre-procedure assessment reviewing patient history and physical examination.
Formulate a nursing care plan to address patient care goals and ensure an excellent outcome.
Act as the team lead during cardiac and echo procedures
Prepare procedure room for the patient.
Perform a pre-procedure safety checklist to ensure patient safety.
Document patient care activities and outcomes as per policies and procedures.
Ensure continuity of patient care during the post procedure phase with an effective handover.
Develop promotions and publicity for the cardiac and echo services in collaboration with the marketing department.
Uses equipment and departmental resources appropriately.
Assists central scheduling with the accurate scheduling of patient appointments.
Covers on-call schedule as assigned following departmental procedures.
Maintains equipment, including cleaning and disinfecting according to departmental IPC procedures and processes.
Identify problems with equipment and notifies appropriate resources for diagnosis and repair and assist with evaluation of new equipment.
Ensure financial objectives of the cardiac and echo Service are met by; a. Managing costs within budget.

b. Timely and accurate billing.
c. Ensuring an invoice rejection rate of less than 1 percent by enforcing exclusions, guaranteeing the necessary pre-authorizations and proper documentation and following through with the credit control team.

Patient satisfaction and confidentiality: a. Ensure patient satisfaction through quality of care, communication and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction tools.

Always maintain client/patient privacy and confidentiality

Provide monthly reports to the line manager and senior hospital management on the performance of the cardiac & echo Services.

Personal Specifications

Diploma in Nursing, Clinical Medicine or equivalent medical training
Certificate in Echocardiography
Up-to-date BLS, ACLS, ATLS Certificate
At least 2 years’ experience in Cardiac Echo and other Diagnostic
Good Interpersonal and communication skills
Customer focus

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 7th September 2023.

Apply via :

vacancies@avenuehealthcare.com

November 2, 2024
Medical Officer – Oncology Resident Anesthiologist

Job Objective/Purpose

Provide professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices

Key Responsibilities

Work with the Clinical team to navigate patients through the treatment journey, providing appropriate consultation, reviews and referral to specialists,and undertake clinical procedures per training, in line with the hospital policies.
Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
Facilitate patient admissions, necessary consents, updates of progress to the patient and the next of kin, and discharges.
Champion evidence based practice and continuous skill improvement by attending and Facilitating CMEs to colleagues to build capacity to provide care.
Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards,ensuring patients safety following the IPSGs, Incident reporting, RCAs and QIPs.
Ensure proper and effective drug administration and management as per policy and procedures.
Ensure the Unit is financially viable, and demonstrate growth by managing costs, ensuring proper pre-authorization, timely and accurate billing of drugs and services, and monitoring patient limits.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
Any other duty as assigned by the supervisor.

Personal Specifications

A medical degree(MBChB) from a recognized Institution
Certificate of Registration and a Valid practicing license from the KMPDC
A Valid certification in BLS, ACLS.
2+ years’post registration work experience.
Experience working in an Oncology Unitis highly desirable
Customer focus and results oriented
Strong interpersonal kills,team playing abilities, and communication skills.
Highly responsive, ethical and responsible

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 24th August 2023

Apply via :

vacancies@avenuehealthcare.com

November 2, 2024
Care Manager Health Promotion Coordinator Human Resource Assistant Nurse – NICU Unit Manager – Physiotherapy

Job Objective/Purpose

Monitor ongoing quality, productivity, efficiency and cost effectiveness of services and liaison person with third party payers.

Key Responsibilities

Conducts daily in patient rounds of the specific scheme beneficiaries admitted in the hospital. To ensure timely and appropriate admission, diagnosis, and treatment, care of patients and advise the hospital and the corporate accordingly.
Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
Draw monthly reports for specific corporate clients inclusive of trends,analysis, market intelligence for improved business development
Liaise daily with other concerned units especially credit control and clinical department to seek amicable solutions to problems related to our billing and invoicing system.
Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriter’s, brokers, agents, and policy holders.
Source, analyze and provide relevant information to the management for further decision making.
Support development of a preventative care program through health talks, wellness, that is a key value proposition to the hospital business chronic disease management program.
Prepare the business reports on a daily or weekly basis as and when need be.
Ensure incidents are documented by respective staff and discussed with the head of department at all times.
Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care co-ordination in-order to improve services.
Collaborate and co-ordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
Conduct continuous impact assessments and identified the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
Induction of new staff working in inter phasing departments as per the departmental/unit procedure manuals.
Continuously improve on the hospital business NPS
Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

A BScN in nursing and administrative training
Valid Kenyan nursing practice license.
3 years proven experience as a care manager.
In-depth knowledge of health and safety guidelines and procedures
Extensive knowledge of insurance policies
Knowledge of legal regulations and best practices in healthcare
Excellent knowledge of emergency care
Excellent interpersonal and communication skills
Attention to detail
Result oriented and ethical

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 18 th August 2023.

Apply via :

vacancies@avenuehealthcare.com

November 2, 2024
Resident Paediatrician Medical Officer Hospital Management Accountant Unit Manager – Maternity Resident Obs-Gynae

Job Objective/Purpose

Provide and ensure quality Pediatric services within the Avenue group in line with the company policies and procedures.

Key Responsibilities

Attend to walk in and referred paediatric patients both out and in patient.
Receive and resuscitate newborns in Theatre and Maternity.
To offer paediatric consultancy to all the doctors in Avenue Group.
Run the paediatric outpatient clinics.
Provision of superior diagnostic, preventative and interventional medical care.
Accurate and clear documentation of patient history, physical examination, investigations and management.
Provide clarity of investigations to be carried out and interpretation of the results and ensure update to the patients, next of kin and conduct family conferences on need basis.
Facilitate patient admissions, necessary consents and discharges.
Counsel clients on treatment and compliance to treatment (patient and family) while ensuring their participation in decision making in their management.
Carry out procedures (paediatric) while ensuring high quality of care/services and safety of patients.
Participate in morbidity and mortality meetings as required.
Participation in incident reporting, root cause analysis and the Avenue Quality Improvement Plan.
Participation in resuscitation of patients.
Conduct timely ward rounds and patient reviews.
Facilitate Continuous Medical Education and mentorship to colleagues to build capacity to provide care.
Acquiring new skills on best practices and assist in their implementation.
Maintain a positive work attitude and foster team work.
Maintain patient privacy and confidentiality at all times.
Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement.
Ensure the facility is financially viable and demonstrate growth;

Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure introduction of new services.
Ensure pre-authorizations have been sought.

Ensure that Avenue corporate governance policies are adhered to.

Prevent, detect and report any fraud or criminal activity
Review and implementation of audit recommendations

Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
Any other duty as assigned by your immediate supervisor in line with the job description.

Personal Specifications

Specialist recognition in Paediatrics
Master of Medicine in Paediatrics
2 years’ experience
Strong interpersonal and communication skills
Attention to detail and result oriented
Customer focus

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 28 th July 2023.

Apply via :

vacancies@avenuehealthcare.com

November 2, 2024
Client Experience Manager

Job Objective/Purpose

Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction.

Key Responsibilities

Team leader for the client experience coordinators across the Group.
Spearheads in the formulation of client experience systems and process across the Group.
Lead the implementation of all systems and processes aimed at improving client experience including but not limited to NPS monitoring, floor management, appointments’ system, complaints’ management mechanisms, admission process, discharge process.
Daily management and improvement of the patient journey and turnaround time.
Oversee the call center performance and implement client follow up calls.
Conduct daily customer care in-patient rounds, obtain feedback, generate reports, and follow-up with responsible departments.
Proactively work with departmental heads to improve non-clinical services
Conduct regular doctors’ satisfaction reports.
Patient surveys – Gathers relevant feedback from clients regarding the level of service noting areas of commendation and those requiring improvement.
Contribute to internal and external communications, this may include web content, social media, emails, printed advertisements, customer packs and more
Oversee front desk and admission desk operations
Supervise all front desk, admission clerks, and customer care officers.
Act as the custodian of general grooming of all front-facing staff
Coaching and development of new and existing staff, transforming communications and the way they work
Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

Diploma in Business Management and any other related field. Bachelors degree is preferred and an added advantage.
3 years experience working in a customer-facing role, preferably in the healthcare or hospitality industry.
Minimum of 3 years of relevant working experience.
Confident, organized and with excellent communication.
Critical thinking, analytical and problem-solving skills.
Excellent interpersonal and a team player.
Ethical, empathetic and customer focused.

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 13th September 2023.

Apply via :

vacancies@avenuehealthcare.com

October 30, 2024
Receptionist General Nurse Relationship Executive Pharmacy Superintendent (II) Laboratory Superintendent (II) Infection Prevention Control (IPC) Coordinator

Job Objective/Purpose

Manage the reception professionally at all times and that all visitors, patients and clients are accorded immediate service

Key Responsibilities

Maintaining proper patient / client records depending on the designated department / branch.
Ensure that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit / insurance clients.
Ensure proper patient registration per the defined protocols
Ensure accurate billing and timely finalization of invoices
Ensure proper cash handling as per defined protocols
Ensure that all incoming telephone calls are directed/ transferred to the respective departments / offices.
Client satisfaction – ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
Maintain patient privacy and confidentiality at all times.
Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

Certificate in Business Management or a relevant business course
Minimum of 1 year experience
Organizational awareness and detail-oriented
Strong interpersonal and communication skills, teamwork and reliability

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 11th September 2023.

Apply via :

vacancies@avenuehealthcare.com

October 30, 2024
Cardiac And Echo Technician Unit Manager – Special Clinic Resident Radiologist Radio Sonographer Endoscopy Nurse

Job Objective/Purpose

Provide safe and high-quality Cardiac and Echo services in line with the hospital policies and procedures.

Key Responsibilities

Performs cardiac and echo procedures.
Considering the age-specific physiological, emotional and cognitive needs of the patient.
Perform pre-procedure assessment reviewing patient history and physical examination.
Formulate a nursing care plan to address patient care goals and ensure an excellent outcome.
Act as the team lead during cardiac and echo procedures
Prepare procedure room for the patient.
Perform a pre-procedure safety checklist to ensure patient safety.
Document patient care activities and outcomes as per policies and procedures.
Ensure continuity of patient care during the post procedure phase with an effective handover.
Develop promotions and publicity for the cardiac and echo services in collaboration with the marketing department.
Uses equipment and departmental resources appropriately.
Assists central scheduling with the accurate scheduling of patient appointments.
Covers on-call schedule as assigned following departmental procedures.
Maintains equipment, including cleaning and disinfecting according to departmental IPC procedures and processes.
Identify problems with equipment and notifies appropriate resources for diagnosis and repair and assist with evaluation of new equipment.
Ensure financial objectives of the cardiac and echo Service are met by; a. Managing costs within budget.

b. Timely and accurate billing.
c. Ensuring an invoice rejection rate of less than 1 percent by enforcing exclusions, guaranteeing the necessary pre-authorizations and proper documentation and following through with the credit control team.

Patient satisfaction and confidentiality: a. Ensure patient satisfaction through quality of care, communication and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction tools.

Always maintain client/patient privacy and confidentiality

Provide monthly reports to the line manager and senior hospital management on the performance of the cardiac & echo Services.

Personal Specifications

Diploma in Nursing, Clinical Medicine or equivalent medical training
Certificate in Echocardiography
Up-to-date BLS, ACLS, ATLS Certificate
At least 2 years’ experience in Cardiac Echo and other Diagnostic
Good Interpersonal and communication skills
Customer focus

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 7th September 2023.

Apply via :

vacancies@avenuehealthcare.com

October 30, 2024
Medical Officer – Oncology Resident Anesthiologist

Job Objective/Purpose

Provide professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices

Key Responsibilities

Work with the Clinical team to navigate patients through the treatment journey, providing appropriate consultation, reviews and referral to specialists,and undertake clinical procedures per training, in line with the hospital policies.
Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
Facilitate patient admissions, necessary consents, updates of progress to the patient and the next of kin, and discharges.
Champion evidence based practice and continuous skill improvement by attending and Facilitating CMEs to colleagues to build capacity to provide care.
Actively participate in clinical quality initiatives including, morbidity and mortality meetings, maintaining and enforcing infection control standards,ensuring patients safety following the IPSGs, Incident reporting, RCAs and QIPs.
Ensure proper and effective drug administration and management as per policy and procedures.
Ensure the Unit is financially viable, and demonstrate growth by managing costs, ensuring proper pre-authorization, timely and accurate billing of drugs and services, and monitoring patient limits.
Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
Any other duty as assigned by the supervisor.

Personal Specifications

A medical degree(MBChB) from a recognized Institution
Certificate of Registration and a Valid practicing license from the KMPDC
A Valid certification in BLS, ACLS.
2+ years’post registration work experience.
Experience working in an Oncology Unitis highly desirable
Customer focus and results oriented
Strong interpersonal kills,team playing abilities, and communication skills.
Highly responsive, ethical and responsible

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 24th August 2023

Apply via :

vacancies@avenuehealthcare.com

October 30, 2024
Care Manager Health Promotion Coordinator Human Resource Assistant Nurse – NICU Unit Manager – Physiotherapy

Job Objective/Purpose

Monitor ongoing quality, productivity, efficiency and cost effectiveness of services and liaison person with third party payers.

Key Responsibilities

Conducts daily in patient rounds of the specific scheme beneficiaries admitted in the hospital. To ensure timely and appropriate admission, diagnosis, and treatment, care of patients and advise the hospital and the corporate accordingly.
Ensure only authentic pre-authorizations are issued for clients seeking medical services in collaboration with the clinical medical team.
Draw monthly reports for specific corporate clients inclusive of trends,analysis, market intelligence for improved business development
Liaise daily with other concerned units especially credit control and clinical department to seek amicable solutions to problems related to our billing and invoicing system.
Conduct a regular review of the case process to identify gaps to enhance profitability as well as efficiency and effectiveness in the case management process.
Enhance customer experience – establish and maintain good relationships with external and internal stakeholders such as underwriter’s, brokers, agents, and policy holders.
Source, analyze and provide relevant information to the management for further decision making.
Support development of a preventative care program through health talks, wellness, that is a key value proposition to the hospital business chronic disease management program.
Prepare the business reports on a daily or weekly basis as and when need be.
Ensure incidents are documented by respective staff and discussed with the head of department at all times.
Attend inter-phasing departmental meetings and convene meetings every fortnight to identify gaps in care co-ordination in-order to improve services.
Collaborate and co-ordinate with other departments, Consultants and other Clinicians to improve overall health service delivery in the department.
Conduct continuous impact assessments and identified the most appropriate strategies to bridge established gaps in order to enhance efficiency in service delivery.
Induction of new staff working in inter phasing departments as per the departmental/unit procedure manuals.
Continuously improve on the hospital business NPS
Any other duty as assigned by the supervisor in line with the job description.

Personal Specifications

A BScN in nursing and administrative training
Valid Kenyan nursing practice license.
3 years proven experience as a care manager.
In-depth knowledge of health and safety guidelines and procedures
Extensive knowledge of insurance policies
Knowledge of legal regulations and best practices in healthcare
Excellent knowledge of emergency care
Excellent interpersonal and communication skills
Attention to detail
Result oriented and ethical

go to method of application »

Application documents (CV and Certificates) must be emailed to vacancies@avenuehealthcare.com with the job position you are applying for as the subject of the email by 18 th August 2023.

Apply via :

vacancies@avenuehealthcare.com

October 30, 2024