Jobs Kenya

Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

  • Cash and Bank Accountant

    Cash and Bank Accountant

    Airtel Kenya wishes to recruit a Cash and Bank Accountant reporting to the Treasury Manager who can support the treasury team to give the business assurance on the completeness and accuracy of our cash and bank balances and reports, ensure that our cash and bank collections processes and procedures are in line with IFRS and the Airtel accounting guidelines and policies and to improve on the company’s controls environment guarding against financial and reputational loss.
    Key responsibilities of the role include and are not limited to:

     Accounting for Airtel Money wallet deallocation both sweeps and manual.
    Follow up of items in the Account Payable / Account Receivable Clearing account and reconciling items in the Account Receivable – General Ledger reconciliation
    Passing of daily sweeps through Cash Management module
    Daily reconciliation of collections made through collection partners
    Work closely with Airtel Centre of Excellence (ACE) team and other parties to follow up on closure of payment Bank Reconciliation Statement open items
     Assist in communication to the banks, preparation of bank, interest and other charges
    Prepare audit schedules, respond to audit queries on a timely basis and ensure that there are adequate controls in place to ensure good audit rating.
     Ensure that any control issue raised during the audits is closed in a timely manner and there is no exposure in regard to overdue reconciling items
    Ensure all the journals are correctly entered and posted in Oracle

     
    Qualifications:

    Undergraduate degree in Accounting or Finance
    Proficiency in Microsoft office suite,
    Sound Financial Accounting knowledge
    CPA II and above or Equivalent.
    Working knowledge of Oracle System

    Desired Competencies and behaviour

     Strong analytical and problem solving skills
    Excellent planning skills
    High personal standards and goal oriented
    Excellent interpersonal skills
     Excellent and effective communications skills, both orally and in writing

    Interested and qualified candidates are invited to apply for the role by sending a detailed resume to   hr@ke.airtel.com  with subject line : Cash and Bank Accountant in the email header.   The deadline for receiving applications is Friday 31st July 2020 by 5.00 pm.  Only shortlisted candidates will be contacted

    Apply via :

    hr@ke.airtel.com

  • Corporate Key Account Manager

    Corporate Key Account Manager

    Airtel Kenya wishes to recruit for the position of Key Account Manager – Corporate within the Enterprise Division.   Reporting to the Head of Corporate Sales, the incumbent’s role will include;

    Sales: Meet and exceed given sales quota within an assigned portfolio of Corporate accounts
    Business Development: Develop key relationships with current Corporate customer and leads to drive solutions that are innovative and provide value relative to the customer’s respective business needs
    Portfolio management: Responsible for overall account strategy & management to improve quality of relationships, product penetration, revenue share, supplier status and ranking
    Advocate: Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction
    Documentation: Ensure that all account plans, organizational charts, account information and related documentation are current and on file record
    Contract life cycle management: Provide overall management of new, existing portfolio and information relative to the customers including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc.
    Reporting: Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad hoc sales reports as and when required

    Qualifications:

    Undergraduate Degree in business related field or economics
    Minimum of 5 years’ experience in consultative selling, handling high value opportunities
    Working experience in Telecoms, ICT, ISP, Banking or related industry
    Good experience in managing complex solutions

    Competencies and behavior

    Proactive, self-driven, energetic, resourceful and creative with experience of dealing with Corporate accounts
    Good presentation skills, able to project a strong, positive image of self and the Company
    Build good customer relationships at all levels to maximize Airtel Business’ ability
    Able to deliver professional sales presentation, proposals and reports. High Proficiency in Excel and PowerPoint.
    Good networking skills; able to communicate across all levels with ease
    Must be a strong team player with a commitment to value-based leadership.

  • Head Special Investigations

    Head Special Investigations

    JOB PURPOSE:
    The Special Investigations Team/Unit, has the overriding mandate to undertake unhindered investigations into allegations of corruption, fraud and other malpractices within Airtel Africa Group and conduct investigations into allegations of misconduct involving staff members of the Group and Partners.
    The Head of Special Investigations will directly report to the Group Head of Internal Audit and Risk Assurance. He/She will be responsible for conducting complex and sensitive investigations into allegations related to fraud, corruption, and Code of Conduct violations involving Airtel Africa Staff (Includes staff in all 14 OpCos) and Partners
    RESPONSIBILITIES AND ACCOUNTABILITIES:

    Conduct and otherwise assist in sensitive preliminary inquiries into allegations of fraud, corruption or staff misconduct as required.
    Review and analyze allegations and whistleblowing information to determine relevancy and reliability, conduct sensitive interviews and other investigative activities
    Analysis and prioritization of new allegations and whistle-blower information and controlling, tracking, and analyzing allegations, investigations and findings
    Lead or participate in the conduct of sensitive and complex interviews and investigations and establish appropriate deadlines and processes for ensuring work products of the highest standards
    Ensure compliance with chain of custody procedures, maintaining case records, testimony and evidence.
    Provide support to the mandate of the Audit Committee to enhance level of compliance to corporate, governance, risk management and internal controls at Africa HQ and all the functions in the 14 OpCos.
    Develop, cascade and monitor the learning arising from fraud investigations carried out to ensure this is proactively implemented in all the 14 OpCos.
    Build strong investigation capabilities and resources which are aligned to Airtel expectation, in addition to promoting teamwork and personnel excellence among the IA and compliance resources in the OpCos.
    Provide leadership to staff in a group investigation and assist in evaluating work-load as well as take responsibility for the outcomes of the team’s investigations
    Conduct trainings/inductions on fraud risk management and compliance environment to Senior Management and Africa Leadership Team, and other key stakeholders (EC members and OpCo Teams)
    Conduct training for the IA Leads and selected function (as determined by OpCo MD and Function Head) to enhance the knowledge base of the Opco and improve on the quality of the report emanating from the various OpCo
    Prepare Management Implication Reports resulting from internal control weaknesses giving rise to the occurrence of an investigative event
    Provide in-house general advisory services for all functions / teams
    Help guide IA partners in conducting Fraud Risk Assessments and analyse prevention efforts in the orgnaisation during the IA reviews and independently as required.
    Drive the fraud risk assessment across the OpCos, by ensuring on-going dialogue with stakeholders and internally within the team for identification, assessment and development of mitigation plans for potential fraud risks.
    Ensure information/findings on the investigations conducted and status of the implementation of recommendations arising from investigations are consolidated for reporting to the Airtel Africa Board Audit Committee (BAC).
    Engage with the stakeholders at the Group level – functional heads on the fraud issues to be reported before inclusion in the BAC report.
    Work closely with the Head of Internal Assurance on finalization and presentation of the Board Audit Committee Report

    SKILLS AND COMPETENCIES:

    The individual will be required to regularly and professionally interact with senior level group employees.
    The individual will be responsible for the thorough investigation of referrals by gathering and researching confidential and sensitive data contained in the group financial and other proprietary and confidential systems.
    The individual will document thorough and accurate evidence for multiple case assignments which includes financial profiles, tracing financial transactions, reviewing suspects background and profiles and other key data, as appropriate.
    The individual must demonstrate the ability to make independent and appropriate decisions but will consult with management on more complex issues.
    The individual must be able to create well-written internal and external reports to support investigative findings which are supported by facts and documents within the case record.
    The Individual will professionally conduct interviews of internal and/or external witnesses and suspects.
    The individual will come into contact with highly sensitive and confidential information and must be able to handle such information appropriately.
    The individual must demonstrate high levels of integrity and ability to exercise sound judgment.
    The individual will have the ability to communicate with law enforcement and intelligence agencies to solicit their assistance in gathering and/or providing related intelligence.
     Ability to brief executive level management on key issues in a non-technical fashion.

    QUALIFICATIONS AND EXPERIENCE   

    Bachelor’s Degree in Business, Finance, Criminal Justice, or other related field, or work experience is required.
    Master’s Degree in Business Management, Intelligence, is a plus.
    Professional qualifications such as CA, ACCA, CPA, CISA, CISM, CRMA, FRM, CIA, GRCP, CRISC etc. is desirable
    Minimum of 8-10 years of substantial professional experience in investigative work, preferably investigations relating to fraud and corruption in public or private sector, including criminal prosecution or defence work, insurance or procurement fraud or corruption; tracing stolen assets and professional misconduct in a corporate or governmental setting.
    Experience in financial integrity investigations and fraud investigation or law enforcement is an advantage. A professional Qualification in Fraud Examination would be an added advantage.
    Experience conducting complex and diverse investigations involving: internal fraud; misconduct; antitrust; anti-corruption and ethical violations.
     Understanding of the modus operandi of corrupt entities (i.e. large, medium and small companies, consultants, etc.) in financial services or similar context and/or procurement would be beneficial.

  • Billing Manager

    Billing Manager

    Airtel Kenya Networks seeks to recruit a Billing Manager reporting to the Head of Revenue Assurance to perform and manage all internal controls for Billing Assurance in order ensure mitigation of revenue leakages, revenue exposure, fraud, errors and omissions. The role holder will assist the business iInstitutionalize best in class RA processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by stopping revenue leakages and identifying missed revenue opportunities.The role reports to the Head of Revenue Assurance.
    Key responsibilities of the role include and are not limited to;

    Maintain high levels of compliance above 95% for Billing Assurance controls
    Implement, review, modify and manage Billing Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
    All postpaid and prepaid subscribers billing is done per the commercial offer and all adjustments are justified.
    Ensure all invoices and revenues from VAS providers are monitored in precise detail
    Manage relationships by ensuring issues are closed
    Identify revenue opportunities, review service paths and contribute to cover emerging risks to minimize existing leakages.
    Ensure first time right implementation of new nodes – architecture, perform risk analyses, user acceptance tests for billing nodes.
    Develop knowledge base for Revenue Assurance, provide functional training while evaluating new technologies to realign billing processes and controls for continuous revenue assurance    

    Qualifications:

    University degree in business field or related field
    Experience of 3 to 5 years in telco business
    Proficient in querying a large amount of data using SQL queries
    In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
    Good understanding of data models and various IT platforms/solutions

    Desired Competencies and behaviour

    Strong analytical, technical and reporting skills
    Should be able to work and deliver under pressure and squeezed timelines
    Take ownership for the work assigned and have good follow through skills
    Ability to consistently deliver accurate results on-time and hold others accountable
    Ability to successfully engage in multiple initiatives and manage multiple priorities
    Ability to work effectively in a team environment as well as individually
    Quick learner to develop strong product knowledge and entire product lifecycle
    Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
    Should be able to do risk analysis and document the business requirements and formulate the business processes
    Project management and planning skills
    Should be able to re-define priorities and take deviations in order to support business exigencies

  • Head of Revenue Assurance

    Head of Revenue Assurance

    Job Details
    Airtel Kenya Networks seeks to recruit a Head of Revenue Assurance, the role will be responsible for full compliance to Group driven control environment and risk framework with all revenue related risks and exposures timely addressed, the mitigation of all fraud losses by implementing key controls to identify the leakages at Airtel Kenya. It also includes analysis , creation and improvemetn of end-to-end assurance of revenue stream, provisioning, network, billing & charging nodes within a controlled environment of Airtel Kenya. This role reports to the Finance Director.
    Key responsibilities of the role include and are not limited to:

    Compliance to Revenue Assurance, Fraud Control and Airtel Money Risk Framework
    Ensure full compliance to Revenue Assurance, Fraud Management and Airtel Money, Self-Validation Control Checklist (SVCCL) at all times as per frequency defined.
    Strengthen the control environment to proactively identify revenue leakage and fraud exposure in RAFM & AM.
    Meet and exceed current Key Result Areas (KRA) and Key Performance Indicators Systems (KPI) to measure efficiency
    Review key RAFM KPIs / trend for possible revenue leakage identification,
    Business Partnering

    Support business on revenue maximization.
    Facilitate closure / escalation of day to day critical Operational tasks defined

    Tools and Application

    Ensure effective and efficient Revenue Assurance & Fraud Management Tools and Applications implementation as per group plan.
    Automate maximum number of controls for effective closure of observations which are beyond RAFM tools.
    Provide necessary and timely inputs for Tools and Applications up-gradation as per business needs/ changes

    Audit & Closure of Issues

    Ensure all audit points are driven to closure in a timely manner with all observations impacting revenue acted on
    Cross-functional engagement to close open observations on periodic basis
    Ensure the OPCO meet minimum standards for better IA scores

    Training and Support

    Ensure the team has right capabilities, do skill enhancement at Airtel Kenya for Revenue Assurance and Fraud Management.
    Training to ensure maturity of the team members in the roles they perform

    RAFM Reporting

    Management reporting of Key KPIs on RA and reporting of all incidents in the Monthly Issue List (MIL) and sharing with Group Revenue Assurance Team on monthly basis as per the agreed timelines.
    Driving key Group Projects as part of revenue maximization initiatives.

    Qualifications:

    University Degree in business or related field;
    Functional knowledge of standard GSM Network& Mobile Banking
    Data analysis, data modelling and statistical skills.
    ACL/SQL knowledge

    Desired Competencies and behaviour
     

    7+ years Revenue Assurance or IT experience with 3+ years financial, operational, and information technology experience with a telecommunications service provider, preferably in a GSM environment
    Experience and exposure to telecommunications products, services, rates, tariffs, regulations, service level agreements, and interconnection agreements and contracts preferably come from a Big 5 telecommunications
    Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
    Able to handle, prioritize, multiple projects simultaneously
    People and Strategic Management.

  • B2B Commercial Project Manager

    B2B Commercial Project Manager

    Airtel Kenya wishes to recruit for the position of B2B Commercial & Product Manager, within the Enterprise Division. Reporting to the Enterprise & Wholesale Business Director, the role holder will be responsible for Enterprise Business Analytics & Reporting, Revenue Planning, Postpaid Products, Order & Bid Management.  Specific duties will include;

    Postpaid Products: 

    Management and monitoring of existing postpaid products to deliver growth plans
    Analysis of customer needs through usage/behavior, surveys, sales, meetings and complaints
    Development of relevant product offerings to improve experience, sales, usage and retention
    Opportunity studies and detailed product plans for new innovations as well as full business plan
    Execution of planned postpaid product programs within budgets and profitability KPIs
     Elimination of all product barriers to sales targets
    Product awareness and training
     Product life cycle management
    Postpaid partners management

    Order & Bid Management

     Order processing and fulfillment for all new sales
    Bid management for tenders / RFPs including business case preparations

    Business Reporting & Planning:
    Business Analytics and Reporting for all enterprise lines of business & KPIs
     Revenue planning and forecasting for the enterprise division
     Inventory, budgets and opex monitoring and reporting
    Administration of incentive / commission plans
    Participation in market engagement events
    Market/competitor intelligence and research
    Compliance & ethics

    Qualifications:

    Bachelor’s degree in Business / Economics / Statistics / Finance
     Postgraduate in marketing / CIM
    At least 5 years’ experience in marketing and products in the Telecommunications industry. 1-2 yrs handling a product category

    Competencies and behavior

    Innovative and creative
    Business / commercial acumen
    High proficiency in advanced excel/math/numbers and IT
    Excellent presentation and communication skills
    Strong planning and organizing skills
    Entrepreneural

  • Treasury Manager

    Treasury Manager

    Airtel Kenya wishes to recruit for the role of Treasury Manager. Reporting to the Head of Finance, the role holder will be responsible for assessing, monitoring, planning and managing the efficient utilization of cash and financial services in alignment with the objectives of the Company.
    Key responsibilities will include but are not limited to the following:

    Maintain healthy relationships with banks and other stakeholders to ensure issues are closed in time in order not to disrupt business.
    Monitor bank balances and Prepare cash flow projections .
    Coordinate and provide audit information requests in the payable and treasury areas.
    Ensure allocated banks are fully reconciled on a daily basis and at the end of month without any outstanding items older that one month.
    Follow up to ensure open items are closed whilst working closely with the Retail  and Enterprise teams.
    Follow up with the bank for unidentified credits/debits.
    Monitor and communicate any bounced  Bank debits/credits to respective collection managers and seek a reversal of the same.
    Ensure documents (bank guarantees, contracts etc) are properly stored both in physical and electronic form.
    Ensure daily accounting of all banking transactions.

    Qualifications

    At least 3-4 years working experience in a treasury role in a similar environment.
    Extensive experience in preparing cash forecasts and cash flow analyses.
    Bachelor’s degree in Accounting/ Finance
    Professional qualifications in Accounting CPA (K) or ACCA

    Competencies and behavior

    Strong relationship building and interpersonal skills
    High level of planning and execution skills
    Keen attention to detail and accuracy
    Strong reporting and analytical skills
    Advanced spreadsheet and modelling skills.
    Good business acumen

  • Business Planning and Analysis Manager Device Manager Acquisition Manager

    Business Planning and Analysis Manager Device Manager Acquisition Manager

    Airtel Kenya wishes to recruit the position of Business Planning and Analysis Manager within Sales and Distribution Division. This role reports to the Head of Distribution and Operations.
    Key responsibilities:

    Provide Sales and distribution with performance reports on all KPIs such as activations, primary airtime sales, remuneration and business updates.
    Prepare weekly and monthly performance presentations for Commercial Reviews.
    Provide the Commercial team with distributor and staff monthly performance reports.
    Compute and disburse monthly distributor commissions.
    Provide Group office with updates on the Department’s initiatives and performance outcomes.
    Track, measure and evaluate all key KPI’s of new product launches
    Compute monthly Sales Incentives Programs (SIP).
    Develop, monitor and run recognition programs for Channel Partners and sales teams.
    In liaison with Head of Distribution and Operations, forecast, plan and monitor the department’s OPEX and budget.
    Manage, coach and develop a highly motivated team of analysts.
    In conjuction with Head of Distribution and Operations, drive and own Sales processes, policies and documentation.
    Work closely with IT to ensure that all reporting requirements are taken in to account.
    Liaise with Finance, IT, Legal and other departments to resolve issues affecting distribution partners and Sales teams.
    Support the Sales team in developing and implementing strategies and initiatives by providing clarity to other departments, Channel Partners and the field sales team.
    Liaise with other departments on business re-engineering processes relating to distribution team and Sales partner support.

    Qualifications:

    Bachelor’s degree in Economics, Statistics or Finance from a recognized university.
    4 to 6 years of varied experience in sales operations in Telecom, FMCG or banking (with knowledge of agency banking) industries.
    At least 2 years of working experience in managing a team.
    High proficiency and knowledge of advanced Excel and PowerPoint ,SQL

    Competencies and behavior

    Good analytical and problem solving skills
    Able to build collaborative relationships
    Good team and project management skills
    Displays entrepreneurial skills
    Customer centric with good business acumen
    Execution excellence
    Able to build self and inspire others

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  • Head of Customer Life Cycle Management

    Head of Customer Life Cycle Management

    Airtel Africa wishes to recruit for the role of Head of Customer Life Cycle Management within the Airtel Money Division. Reporting to the Airtel Money Director, the role holder will define and develop the end to end customer life cycle process to grow usage and revenue, drive retention of customers through innovation of new initiatives and products, prioritize marketing programs that lead conversion rates, usage, drive product adoption and reduce churn.    Role will partner closely with commercial (Sales and Enterprise) management team to define processes and customer experiences which efficiently achieve these goals.

    In conjunction with the product team, drive revenue stream for Airtel Money by assisting in the conceptualization of product proposition to grow the usage & revenue
    Provide direction for all new product/service launches by guiding the preparation of execution plan and ensuring front-line staff/agents readiness
    Participate in Business strategy planning and annual operating business plan formulations
    Lead in Campaign management initiatives that will grow the revenue base
    Develop a retention strategy and ensure Commercial business units (Sales, enterprise and Customer experience) align on the initiatives
    Document and approve all retention programs, prepare quarterly ROI reports for review
    Liaise with Product team, Enterprise, Sales & Customer experience to define, Implement and co-ordinate retention program for all customer segments.
    Ensure alignment to the Group’s Retention strategy
    Drive implementation of loyalty initiatives (product or services) to deliver agreed retention targets
    Identify customer ‘pain points ‘, barriers to service delivery excellence and have a current list of why customers are dissatisfied
    Adaptation of different communication mode and message engineering with analysis of level of uptake/Impact of the same.
    Develop & share churn reporting models, provide guidelines for execution and generation of target lists
    Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results
    Prepare budgetary forecasts, ensure implementation & monitor the expenditure of the same to meet business requirement to drive achievement of the yearly targets
    Engage respective Operating countries in the preparation and presentation of detailed budgetary justification inclusive of P & L analysis before implementation
    Provide inputs and approval into the annual planning and development of ATL & BTL plans,   identify and map   BTL marketing platforms and programs for targeted segments
    Build and drive both reactive and proactive ATL & BTL campaigns and tactics

    Qualifications

    Bachelor’s degree in commerce, business or economics or equivalent
    Professional accreditations in marketing 8-10 years relevant marketing strategy and/or Customer experience/relationship management experience in Mobile Financial services or FMCG
    Good understanding/ appreciation of the digital marketing landscape  Familiarity with online marketing metrics and key performance metrics

    Competencies and Behaviors

    Innovative and very customer centric
    Proven leadership skills
    Good problem solving and analysis skills
    Good interpersonal skills to interact with cross function teams
    Keen eye for detail

    The deadline for applications is 5.00pm on Friday 11th October 2019.   
    Only shortlisted candidates will be contacted.

  • Risk Manager Chief Information Security Officer Radio Design Engineer

    Risk Manager Chief Information Security Officer Radio Design Engineer

    Airtel Kenya wishes to recruit for the role of Risk Manager. The Risk Manager will be responsible for risk assessment, control, and compliance. This will ensure data security for the company through detailed risk management processes, policies and oversight of the same.
    This role reports to the Information Technology Director. Key responsibilities of the role include and are not limited to;

    Lead the design, documentation, communication and implementation of Airtel’s risk management framework including risk and exposure to cybersecurity.
    Develop, maintain and communicate risk management policies and proceses including assessment processes and incident handling.
    Monitor current and emerging risks and exposures and changing laws and regulations.
    Maintain comprehensive company risk registers,
    In liasion with the Compliance Manager, develop compliance process for all departments in relation to risk management process.
    Ensure implementation of the cyber and information risk management strategy.
    Ensure the confidentiality, intergrity and availabilty of data held by the enterprise.
    Ensure a comprehensive inventory of IT assets, classified by business criticality, is established and maintained.
    Prepare monthly risk reports indicating significant risk and issues identified or reported in the business in line with the incident management process, and remedial action taken.
    Facilitate risk forums and training forums for staff and management to ensure all staff and are continously updated on their risks.
    Develop a unified and intergrated approach to risk management.
    Quantify the potential impact of risks including cyber attacks and consider the risks that can be insured as a way of transfering risk.

     Expected key results

    Implementation of risk management policies and processes across the business
    Monthly risk reporting
    Compliance to legal and regulatory requirements.
    Knowledge transfer and adherance to risk requirements by internal stakeholders

    Qualifications

    5-8 years’ experience in Risk Management, Internal Audit , compliance and governance in telecommunications, consumer or financial services industry or 7 years in external auditing in an audit firms.
    Bachelor’s Degree in Business, Information Technology, Risk Management, Internal Audit or a related field from a recognized Institution.

    Master’s in Business Administration preferred.
    Project Management skills

    Competencies and behavior

    Strong relationship building and interpersonal skills;
    Strong risk and controls focus and ability to apply laws, regulations and policies appropriately to meet both compliance obligations and business objectives;
    High level of planning and execution skills
    Strong reporting and analytical skills
    Good leadership skills to drive positive team synergy and productivity

    The deadline for applications is 5.00pm on Wednesday 9th October 2019.   
    Only shortlisted candidates will be contacted.

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