Company Address: Address Parkside Towers, Nkrumah Rd, Box 73146-00200

Core Network Cloud Lead

Duties and Responsibilities:

Forecast capacity demands ahead of time to build up the necessary capacity
Technology refresh to update the NFVI with the latest technology
Plan the roadmap for functional enhancements of the Networks Cloud
Lab setup and nd testing of multiple Cloud technologies and VNF/CNF & its management.
Running of Tenders with the support of the Procurement team. This would include the preparations of technical specifications, technical and commercial evaluation and Statement of Works.
Manage Project Delivery within the allocated budget, resources and timeline.
Service Transition to ensure Project is handed over to Service Operations.
Planning, design and dimensioning of new Technologies of networks from scratch
Preparing the solution proposal requirements for the vendors based upon the network requirements.
Technical discussions & BoQ alignment with the vendors on submitted solutions.
Technical evaluation of vendors based upon the submitted proposal.
Project management & tracking deployments & upgrades across all the OpCos.
Leading Monthly vendor meetings for projects management.
Supporting business teams on their requirements & visions realization with apt solutions.
Engage with & manage multiple OpCos technical counterparts.

Qualifications and skills critical to the role:

Minimum qualification is a Bachelor of Engineering in Electronics Engineering, Telecommunications or Computer Science degree.
Minimum 7-10 years working experience in planning, designing, implementation & management of Cloud core network.
Expert level knowledge of 4G/IMS/5G Core network planning setup, Operation and maintenance.
Expert level knowledge of 4G/IMS/5G network interfaces, call flows & protocols.
Hands on experience of network deployment & management.
Detailed knowledge of core network & protocols.
Ability to work as a multi-network domain leader/SME with minimum supervision.
Self-driven, team player, good presentation skills and motivated.
Task oriented with excellent organizational & inter departments interaction skills.
Good understanding of the commercial aspects of the business.

At Airtel Africa, We act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you. We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers. By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Apply via :

www.airtelkenya.com

October 28, 2024
Zonal Sales Manager

Airtel Kenya wishes to recruit Zonal Sales Managers within the Sales and Distribution Department. The main purpose of the role will be to drive the growth of business and generation of revenue through effective management of the retail trade including supervising a team of Sales Executives within a designated area. These roles will be based in Voi, Kakamega and Embu.
Responsibilities for the role include but are not limited to:

Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
Ensure achievement of set Key Performance Indicators as cascaded for the role
Prepare, plan and execute sales programs aimed at market penetration, relationship building, share growth e.g. Sales promotions, Road shows etc.
Ensure internal collaboration ,team work development and implementation of key management and sales routines on the ground
Effectively manage team and allocated resources by ensuring adherence to the set work ways and standards
Support achievement and compliance to Airtel Kenya branding/merchandising standards for Channel and Franchise Partners in the assigned zonal area
Recruit and manage Franchise partners shops
Escalate any trade or network issues to the Regional manager and follow up for closure

Qualifications;

Minimum of a graduate degree
4 to 6 years hands on experience in retail sales within telecom, service sector or FMCG industry
Good leadership skills, able to successfully lead a team
Good analytical, presentation and effective communications skills, both oral and writing
Good business acumen with an entrepreneurial orientation
Good project management, planning and organisation skills to achieve operational excellence
Excellent negotiation and interpersonal skills
High agility, personal standards and goal oriented

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy and preferred location as your subject. The deadline for applications is 5.00pm on Monday 11th October 2021. Only shortlisted candidates will be contacted. We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Apply via :

hr@ke.airtel.com

October 28, 2024
Group Head of Distribution – Airtel Money

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Key Accountabilities:
Strategy

Formulates and designs sales and profitability plan for AM channels.

Channel development
Sales execution plan and strategies
Channel activations
In -store and Outdoor point of sale execution plan.
Regional Growth plans and objectives
Identify gaps and constraints in achieving the profitability of AM channels

Recommends policies and budgets to cover gaps:

Determines AM shops locations
Gathers customer intelligence insights through customer experience surveys.
Develops a work plan and facilitates the scheduling of the regional operational review meetings.

Revenue

Sets and agrees targets for each Country with Sales and Distribution and Zonal leaders.
Analyses performance against potential to determine sales target by country in the region and by product.
Track sales and analyze performance for each Country -daily, weekly and monthly in line with the country targets
Oversees the profitability by country by channel and product in line with market potential.

Country Distribution

Designs and implement agent distribution framework for different countries taking to account the nuances in every country.
Approves and facilitates the deployment of AM services in all strategic areas by channel.
Assesses float/cash availability and ensure there are no stock-outs across all channels in the region.
Identify key economic activities in the regions and coordinate with Sales and Distribution representatives to target beneficiaries to use our service.

Administration

Coordinates and support group and country specific Sales and Distribution PCNs and NFAs and ensure timely approval.
Monitors and controls Airtel Money Branches(AMBs) support by group through the approved subsidy program.
Ensures optimum resourcing of the country operations (fuel, furniture, work tools) in conjunction with the relevant departments.
Evaluates monthly audit checklists for AMBs and Kiosks and take remedial action for each country.

People

Sets performance standards for Sales and Distribution per Country and reviews periodically (daily, weekly, monthly, quarterly and annually)
Trains staff, or arranges for the training of staff in the understanding and compliance of business rules and regulations;
Supports AM staff through coaching to enhance customer service delivery
Carries out ongoing evaluation of staff, identifies performance strengths and deficiencies, and arranges for necessary action (for example further on the job training);
Help the country in talent acquisition and recruitment to ensure best performance in the country.
Identifies disciplinary issues and arranges for the necessary disciplinary action

What will make you successful?
Qualifications

Degree in Sales, Marketing or equivalent plus relevant vocational qualification in sales.
10+ years’ experience in commercial fields, covering sales, business development, marketing as well as driving sales and supervising/leading commercial teams
At least 5+ years working experience in a similar vertical, mobile money for the unbanked or in mobile banking, agency banking of FMCG.

Competencies

Ability to establish strong relationships with partners
Supervisory and leadership skills to motivate and develop people.
Strong communication skills, both oral and in written form.
Customer-oriented, patient, meticulous and a strong team player.
Analytical – Different zones will require different strategies when building the distribution hence the need to analyze the zones and have different tactics.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; Measures self against standard of excellence;
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Computer Skills

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Apply via :

www.linkedin.com

October 28, 2024
Head – Economic Regulations – Compliance – Product & Services

Key Accountabilities:

Be an advocate for high quality regulatory thinking across the business
Delivery of high quality regulatory and economic analysis and advice on matters relevant to 14 telecom OPCOs :
Analytical tasks related to the regulation of network industries, including aspects relating to economic regulation, price control, cost-efficiency, and competition policy.
Design and develop the Compliance Management Program (CMP), that covers laws, regulations and license terms and conditions applicable across Airtel operations in Africa
Ensure that the CMP is implemented across all Airtel operations in Africa.
To support local teams with managing the various challenges faced in the implementing the CMP in the Africa.
To monitor compliance with the CMP, on a regular basis across the Airtel Africa operations
To ensure that corrective actions are taken in situations of default.
Design and develop processes that ensure that all Airtel products and services are designed in compliance with local laws and regulations applicable in all Airtel operations in Africa.
Design and develop processes that ensure that all Airtel products and services are duly authorized by the respective National Regulatory Authorities, operating in Airtel Africa countries.
Support and work closely with the internal audit function as it monitors compliance within the Airtel Africa operations.

What will make you successful?
Qualifications

Degree in relevant discipline such as economics, finance, engineering, regulatory policy or law.
Master’s in Business Administration or a higher degree in any of the above disciplines would be an added advantage.
Proficiency in both French and English

Competencies

Commercial, regulatory backgrounds with a strong economic and technical understanding of the telecoms sectors, their networks and product offerings including mobile money.
Practical experience of the telecommunications economic regulatory arena and competition
Ability to forge effective relationships at all levels internally, externally and cross functionally.
In-depth understanding of the control and management of projects, in terms of the key support deliverables necessary to ensure their successful delivery;
Exceptional leadership skills with the ability to provide direction when delivering key projects at Group and across OPCOS;
Leads OPCO teams , setting high standards, tackling any performance problems and facilitating high performance
Demonstrable strategic outlook, commercial awareness, financial acumen
Ability to design and develop processes
Leadership skills to drive compliance through the various regulatory heads and CEOS in the Airtel Africa operations.
Sound understanding of market conditions across Africa.
Good understanding of compliance requirements across Africa
Experience of working in a multinational, corporate or large scale organization where relationship building and influencing across diverse stakeholder groups is essential
Organizational Awareness: Understanding of organizational structure, priorities and
in order to operate effectively to achieve departmental and commercial objectives
Managing People: Ability to use appropriate skills and leadership styles to effectively direct,
support, guide and lead individuals cross functional teams at HQ and in 14 Markets

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Apply via :

www.linkedin.com

October 28, 2024
Treasury Manager

Airtel Kenya wishes to recruit for the role of Treasury Manager. This role reports directly to the Head of Financial Reporting within the Finance Department. The role will be responsible to oversee all treasury and cash related activities to ensure smooth business operations.
The role holder duties will include but not limited to;

Liaising with bank and other financial institutions for timely renewal of existing credit facilities and other financial needs of the company
Maintain good business relationship with banks to ensure issues are closed on time
Prepare cash flow projections for planning; Anticipate and advise of any possible cash crisis
Coordinate and provide audit information requests for the function
Ensure daily accounting and full reconciliation of allocated banks on a daily and monthly basis without any outstanding items older than a month.
Follow up and ensure open reconciliation items are closed on priority in collaboration with other departments such as Sales, Customer experience and Enterprise
Ensure work documents e.g. bank guarantees, contracts are properly saved, arranged and kept in both soft and hard copy within designated shared drives and filing storage areas respectively

Qualification required

At least 3-4 years working experience in a treasury role within FMCG or consumer services industry
Bachelor’s degree in Accounting/ Finance
Professional qualification

Competencies and behaviour required

Good analytical skills
Good planning and organization skills
Good interpersonal skills
Proactive with keen attention to detail
Good business acumen
Innovative problem-solving skills

Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome.

Apply via :

hr@ke.airtel.com

October 28, 2024
SME – CS Core, Roaming & IDD

Duties and Responsibilities:

Facilitate establishment of high levels of reliability and redundancy in the CS Core networks; Institute a robust quality improvement plan as well as a Business Continuity Plan.
Develop a long-term CS Core Network Deployment strategy with the objective of improving Capex Productivity in these domains & introducing new technology
Drive CS Core Network collection of business inputs, technical utilization trends and forecast for planning
work with key stakeholder groups to develop and execute a clear and consistent core network operational, expansion and evolution strategy and roadmap
Core network features and services optimization and capacity management
Manage high level relationships with key stakeholders, strategic outsourced partners, technology partners etc.
Formulate ways to promote efficiency in roaming services offered by Airtel Operations
Establish performance expectations and resource allocations consistent with short and longer term plans
Establish performance expectations and resource allocations consistent with short and longer term plans
Review subordinate performance and recommend appropriate rewards and recognition
Ensure that any new nodes in Core are 100% compliant of pre-approved SLA’s, processes and WLA’s by the Managed Capacity Partner
Routine monitoring and auditing of core network configuration maintained in liaison with the Managed Services Partner to ensure adherence to defined specifications
Evaluation of regular reports and KPI’s from Managed Services Partner on status and performance of the core network
Review and approve (or otherwise) requests by the managed Services partner for any design network changes that might have an impact on network performance
Reconciliation and resolution of core network management including Roaming issues that may arise
Participate in Planning and optimization of network Signaling service to improve International calls and SMS.
Drive & Deliver Business strategies on Roaming, SMS & IDD Business

Qualifications and skills critical to the role:

Bachelor of Engineer degree (communication, electronics, or related fields)
Sound knowledge of Mobile Network Planning, Optimization and O&M
Analytical, statistical and Presentation skill
5+ years’ experience in Core Network strategy & operations
Minimum 2 years management experience in network Performance & Roaming Management
Deep understanding of Core, Charging System, Packet Core, Service Layer and N/W Security
Good Understanding of Cloud Architecture.
Good understanding of SIP Protocol
Good understanding of IMS and Volte call flows
Deep understanding of all Voice & SMS call Flows at protocol level
Knowledge of 3GPP standards; CAMEL, Gy, Gx, Sy. Emerging technologies: IMS, LTE, VoLTE, M2M, voice charging and policy control.
Sound knowledge of system architecture, Optimization and/or O&M.
Micro level understanding of evolution of technology and roadmaps at techno-commercial level
Ability to innovate and deliver value to business at multiple levels
Drive & Deliver Business strategies on Roaming, SMS & IDD Business
Cross-functional working with IT, Revenue Assurance and Business and deliver solution best for the business

Apply via :

www.linkedin.com

October 28, 2024
Group Bid Manager

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Key Accountabilities:

Coordinate the work plans of a team of OpCo commercial & marketing engagements.
Provide sales leadership to the Group Corporate Sales team by mentoring, motivating, encouraging, and delivering results;
Responsible for building and growing the marketing initiatives of the group through business case subsidies.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Prepare budgets and approve budget expenditures; Controls expenses to meet budget guidelines.
To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
To realize the job descriptions for all new jobs that will appear in his/her team.
In Liaison with relevant stakeholders, plan, develop and implement corporate sector sales strategy and policy in consultation with departmental management and other stakeholders across the organization

What will make you successful?

University graduate from recognized university (preferably in finance)
5 -8 years experience in commercial management, finance or business controlling.
Ability to build commercial business
Strong commercial (business) approach
Positive personality with good presence
Team player, capable to work under pressure
Very well organized
Ability to quantify and articulate costs/benefits of investment in strategic IT solutions
Experience in and good knowledge of Telco industry and business Telco products.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Apply via :

www.linkedin.com

October 28, 2024
Senior Legal Counsel – Francophone

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Overall Responsibility:

Will partner closely with the Chief Legal Officer, Regional Director Francophone Africa and Opco Legal teams, C-suite and other senior executives in the formulation of business and legal strategies for the organization
Will provide legal advice and business required support to Regional Director, C-suite and other senior executives to effectively manage risk, and assist them in meeting their strategic and business objectives
Will serve as primary contact in the legal department to various Africa functional teams (e.g., Marketing, Finance, HR et al), to ensure a harmonized, risk-free and strategic evolution of that business unit
Will be required to oversee a team of Opco lawyers and staff and external counsels – Partner with Opco legal director to execute upon objectives and achieve measurable results in support of business – Manage litigation and provide strategic direction to business partners
Will support the business with special projects or initiatives such as M&A activity and roll-out of new strategic projects by functions

Key Accountabilities:

Managing/attending board meetings,
Briefing Regional Operations Directors and other Exco members,
Managing cross-Opco and shareholder legal matters, including liaising with head office
Assist, support and guide Opco legal directors in respect of all aspects of legal department management and activity
Ensuring optimal quality of legal service provided (standards, timeliness, accuracy…)
Act on internal audit findings and recommendations as and when required in order to close gaps in compliance and governance
Identifying areas of development and address as required
Rendering both contractual and strategic advice,
Partnering with business owners to ensure productive and robust alliances,
Commercial risk management and entity structuring.
Handling Group-level disputes, including managing outside counsel and pre-litigation and litigation management responsibilities; monitoring and managing Opco litigation portfolio
Responsible for orderly strategic and project management of Opco jurisdictions

What will make you successful?

Minimum 7 years of professional experience
Degree in Civil law – Common law desirable but not compulsory
Bilingual (English/French)
Trained and graduation in civil law – knowledge of common law principles and possibly prior experience
Applied knowledge of OHADA laws and procedures
Prior professional experience with an international law firm
Previous exposure to a variety of African francophone markets and jurisdictions
Experience in developing strong business partnerships with senior executives
Ability to evaluate issues from legal and business perspectives with a practical, business-oriented, common sense approach to complex problem solving
Effectively balance risk and opportunity, thinking creatively to enable the business to make smart decisions
Excellent attention to detail and judgment
Unimpeachable integrity; and
Flexibility, adaptability.

Apply via :

www.linkedin.com

October 28, 2024
Senior Legal Counsel, Risk & Compliance

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Key Accountabilities:

Managing/attending board meetings,
Briefing Regional Operations Directors and other Exco members,
Managing cross-OpCo and shareholder legal matters, including liaising with head office
Assist, support and guide OPCO legal directors in respect of all aspects of legal department management and activity
Ensuring optimal quality of legal service provided (standards, timeliness, accuracy…)
Act on internal audit findings and recommendations as and when required in order to close gaps in compliance and governance
Identifying areas of development, addressing staffing issues
Rendering both contractual and strategic advice,
Partnering with business owners to ensure productive and robust alliances,
Commercial risk management and entity structuring.
Leading Group-level disputes, including managing outside counsel and pre-litigation and litigation management responsibilities; monitoring and managing OpCo litigation portfolio
Responsible for orderly strategic and project management of OPCO jurisdictions

What will make you successful?

Degrees in Common and Civil law
Minimum of 7 years of professional experience
Substantial experience in commercial contract drafting/negotiation, M&A transactions, licenses negotiation (in a regulated environment), substantial litigation responsibility, and experience with IP
Exceptional interpersonal skills and verbal and written communication skills, including the ability simultaneously navigate through complicated issues and communicate only the important aspects in a clear and concise manner at all levels within the organization and across linguistic/geographic lines
Experience in developing strong business partnerships with senior executives
Ability to evaluate issues from legal and business perspectives with a practical, business-oriented, common sense approach to complex problem solving
Effectively balance risk and opportunity, thinking creatively to enable the business to make smart decisions
Demonstrated ability to ensure the selection, development, motivation and retention of less senior attorneys and legal staff
Excellent attention to detail and judgment
Unimpeachable integrity; and
Flexibility, adaptability.

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Apply via :

www.linkedin.com

October 28, 2024
Lead – Enterprise Customer Experience

Job Purpose:
Driving outstanding customer experience for Enterprise Products and Services by delivering seamless user experience, creating competitive advantage for all country operations in Africa, while ensuring compliance to all enterprise policies and processes
The role of the Enterprise customer experience lead is to proactively increase Enterprise customer satisfaction and loyalty, through ensuring interactions meet customer needs across the customer life cycle, and service level objectives are met. The ultimate goal is creating an ongoing strategy for anticipating and meeting customer needs, and implementing this strategy working closely with country enterprise directors
Duties and Responsibilities:

Defining and driving the customer onboarding process for enterprise customers in all country operations in Africa
Building and improving the enterprise customer service and operations model – working closely with the Network team – addressing the service level requirements of Corporate, SME and Carrier customers for fixed and mobile services
Ensuring contact resolution of all customer requests, questions, and problems, either immediately or in a timely fashion, creating an emotional connection through a new digital journey, detecting proactively outages, preventing future problems, upselling and cross-selling, capturing and analyzing all inputs received from the customers’ experience
Ensuring all the processes are designed simple and seamless for Enterprise Customers, while being competitive
Setting up processes and policies for all touch points; call centers, NOC, Airtel stores…; for effective customer handling at low cost high revenue generation model, making sure all staff involved are fully trained
Ensuring customer voice and insights reaches to the respective stakeholders for right product and service design and modifications
Ensuring correct service and process design before market roll out, ensuring services are properly tested and certified
Closely working with Digital teams to ensure end to end customer journeys are automated and fully digital. This includes customer on-boarding, customer order-to-bill, customer relationship management, customer service management
Driving error free provisioning and billing processes, with a strong focus on timely cash collection
Driving Enterprise customer satisfaction campaigns, measuring CSAT and NFS metrics, defining and executing CX improvement plans at Africa and country operations level
Responsible for Customer experience KPIs like Interactions per Customer, Complaints, NPS, Cost / Opex, Product Churn

Qualifications and Experience:

Bachelor of Technology with in-depth understanding of telecom trends
MBA preferred
10-12 years of experience in leading a highly qualified and experienced team in a highly complex environment
10- 12 years of in-depth experience in the telecom space, especially in network and value-added ICT services
Having good background and experience on Enterprise network and value-added services product, Enterprise customer service and operations
ITIL 4 foundations certified
Very high collaboration with Enterprise sales, Network, IT, Digital team and Marketing teams
High on analytics and problem solving through automation.
Very high on rigor, processes and policies
Creativity (out-of-the box thinking) and strong entrepreneurial spirit
Strong Commercial Acumen
Strong Customer orientation
Excellent Communication and negotiation skills

Apply via :

www.linkedin.com

October 28, 2024