Jobs Kenya

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  • Zonal Sales Manager Retail Area Manager

    Zonal Sales Manager Retail Area Manager

    Airtel Kenya wishes to recruit Zonal Sales Managers within the Sales and Distribution Department. The main purpose of the role will be to drive the growth of business and generation of revenue through effective recruitment onboarding and management of Franchise partners, customer acquisition and recharge revenue growth of airtel mobile and airtel money through distributors, retailers, and internal teams. Roles are in multiple locations countrywide.
    Responsibilities for the role include but are not limited to:

    Implementation and adoption of effective distribution strategy to grow sales within the assigned zone
    Ensure achievement of set Key Performance Indicators as cascaded for the role
    Prepare, plan and execute sales programs aimed at market penetration, relationship building, share growth e.g., Sales promotions, Road shows etc.
    Ensure internal collaboration, teamwork development and implementation of key management and sales routines on the ground
    Ensure incremental revenues through effective distributor stock management and distributor sales force management
    Effectively manage team and allocated resources by ensuring adherence to the set work ways and standards
    Support achievement and compliance to Airtel Kenya branding/merchandising standards for Channel and Franchise Partners in the assigned zonal area
    Evaluate Franchise partners financial capability, recruit and manage them for productivity
    Escalate any trade or network issues to the Network Regional manager and follow up for closure

    Qualifications :

    Minimum of a graduate degree
    4 to 6 years hands on experience in retail sales within telecom, service sector or FMCG industry

    Behavioral competencies:

    Good leadership skills, able to successfully lead a team
    Good analytical, presentation and effective communications skills
    Good planning and organization skills
    Excellent negotiation and interpersonal skills
    High agility, personal standards and goal oriented

    go to method of application »

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy. Applicants should be flexible to move to any market in the country. The deadline for applications is 5.00pm on Tuesday 7th January 2023.

    Apply via :

    hr@ke.airtel.com

  • Lead, Data pricing and Solutions

    Lead, Data pricing and Solutions

    Reporting to the Head of Usage and Retention, the incumbent’s role will include;

    Drive growth of Mobile Data Revenues and Data subscribers base through adoption and data product brands
    Develop and drive usage and retention programs such as incorporating smartphone penetration through retail, franchise, and open market initiatives
    Drive innovation and VAS for the segment and ensure product awareness is driven on the ground through Brand and sales
    Work with internal stakeholders to create a smooth customer experience on data products and promotions
    Develop programs to drive new smartphone users on the network and cause a buzz in the market to drive product awareness through word of mouth and data gifting
    Drive initiatives to minimize smartphone churn on the network
    Lead on partnerships with device vendors and optimize usage and retention programs to drive device upgrade from feature to smartphone
    Ensure regular and relevant communication and promotions on data are done both on above and below the line

    Qualifications:

    Bachlor’s degree in Marketing, Business Administration or other related field
    Graduate degree will be an added advantage
    At least 4 to 6 years in a similar position or product role within telecom or ICT industry

    Competencies and behavior required:

    Good project management skills
    Ability to work well in teams
    Result oriented
    Attention to detail with good analytical skills
    Business awareness
    Strong leadership skills with the ability to influence decisions at Exco level
    Excellent communication skills

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is Friday 5.00pm on 20th May 2022. Only shortlisted candidates will be contacted

    Apply via :

    hr@ke.airtel.com

  • Head of Corporate Sales

    Head of Corporate Sales

    Airtel Kenya wishes to recruit for the position of Head of Corporate Sales within the Enterprise Division. Reporting to the Enterprise Director the incumbent’s overall role will be to implement and drive the sales strategy, action plans and account management for the Corporate Business segment.
    Key responsibilities will include but are not limited to the following:

    Meet and exceed agreed sales and profitability targets for the corporate sales segment
    Prepare detailed segment planning to grow market revenue share based on thorough understanding of the customer’s overall strategy, ICT roadmap and business drivers.
    Plan and prepare monthly sales forecasts, targets and action plans and oversee the execution and delivery of the same
    Lead the team to fully understand customer buying cycles, how to map it onto the sales process to manage business opportunities and sales pipelines
    Protect and grow baseline segment revenues through quality acquisitions, usage stimulation and churn containment working closely with relationship managers.
    Support collection and recovery efforts from segment accounts to avoid bad debt costs
    Develop and maintain mutually beneficial long-term key relationships with existing, new and potential customers as well as provide inputs to improve customer satisfaction indices
    Track and maintain competitor activity and highlight to the internal stakeholders’ key items for action
    Provide required sales and segment report inputs at defined frequency and quality
    Manage and coach the corporate accounts sales team maintaining a high-performance culture
    Drive a culture within the team of adherence and compliance to established processes, work ways, policies and business practices

    Qualifications:

    Bachelor’s degree in business or related discipline
    Professional memberships and accreditations will be an added advantage
    6-8 years’ work experience in corporate sales management of high value business accounts and strategic business relationships in Telecoms/ICT/ISP

    Behavioral Competencies:

    Strong leadership skills
    Good presentation and communication skills
    Sound business and commercial acumen
    Well networked with excellent interpersonal skills
    Good planning and organization skills

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Wednesday 18th May 2022. Only shortlisted candidates will be contacted

    Apply via :

    hr@ke.airtel.com

  • Usage and Retention Manager, Airtel Money

    Usage and Retention Manager, Airtel Money

    About the job
    Usage and Retention Manager, Airtel Money
    Airtel Kenya wishes to recruit a Usage and Retention Manager within Airtel Money Department. The main purpose of the role is to understand customer base behaviour and trends in order to drive initiatives that achieve the targeted revenue from the Airtel money product categories. These products are aimed at creating retention resulting in higher usage and reduced customer churn.
    Reporting to the Airtel Money Director, the incumbent’s role will include but not limited to;

    Design and develop customized programs to achieve the desired revenue from the base
    Carry out Customer activations
    Monitor and develop initiatives around revenue sources such as cash out, airtime and bundle purchase, person to person transfer, pay bills, loans, savings, and cash out
    Design, manage, analyse programs and offers to create stickiness of the base to the network and reduce churn
    Design and roll out targeted promotion for inactive users to engage on products on the network
    Collate and present data that aids management in understanding revenue trends, product performance and customer activity as inputs for business decision making:
    Analyse and report campaign results to the business unpacking all variances against target.
    Report projections on business growth as impacted by customer trends on existing and new products
    Report on resource allocation, budget spend and execution for brand, above the line initiatives, trade marketing designs and execution within given guidelines.

    Qualifications:

    Graduate with degree in Marketing or business related
    4-6 Years work experience in a similar role/ Commercial or Marketing experience within the fintech or mobile commerce industry
    Data mining and analytics skills

    Competencies and behaviour required:

    Customer centric
    Ability to interpret commercial and financial data
    Communication and presentation skills
    Good Problem solving and organization skills
    Time management skills
    Strong Commercial acumen
    Innovation and creativity

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Wednesday, 20th April 2022.Only shortlisted candidates will be contacted

    Apply via :

    hr@ke.airtel.com

  • Lead – Customer Experience Operations, Airtel Money

    Lead – Customer Experience Operations, Airtel Money

    JOB PURPOSE

    This role will be responsible for safeguarding Airtel Money’s operational efficiency with a view to deliver Superior Customer Experience for Financial Services.

    To achieve this, the role scopes Digital Assets, People, Systems and Processes.

    This roles works collaboratively with all Airtel Africa Markets and related stakeholders at Airtel Africa Group/Headquarter including varied technical teams, for effective outcomes.
     
    Responsibilities and Accountabilities:

    Lead OpCos to achieve optimized and best in class digital customer experience
    Analyse Airtel Money Operations, Systems and Process from a Customer Experience (CX) lens with a view to pick out and successfully execute opportunities
    Achieve timely outcomes by working collaboratively with cross-functional teams that include various OpCos and Group/Headquarter stakeholders.
    Effectively manage technical projects (such as change requests and user acceptance tests across OpCos) and other CX related projects to deliver efficient and effective outcomes.
    Operationalise and uphold CX standards across all Africa Markets
    Ensure continuous process improvement to guarantee best in class customer experience
    Monitor and manage CX metrics to achieve set targets across markets
    Work collaboratively with Product Manager Cx – Airtel Money Products to uphold omnichannel UX across digital and traditional customer channel

    Competencies

    Project Management
    User Journey Mapping
    Strong in Planning and Organising (Strategic and Tactical)
    Strong Negotiation and Influencing skillset.
    Strong in Problem Solving and Decision-making.
    Strong in Relationship Building
    Clear in communication, both written and verbal.

    Qualifications and Experience

    Graduate / Post Graduate possessing a degree in ICT, human sciences or related discipline
    Demonstrable experience in process and systems analysis/re-engineering
    Certification in Design Thinking Methodology or related discipline
    Minimum 5 years’ relevant experience in telecommunication/ customer experience environment..

    Apply via :

    www.linkedin.com

  • Enterprise Digital Product – Operations Lead

    Enterprise Digital Product – Operations Lead

    Purpose of the Job (Brief)

    All Airtel digital products are meant to enhance internal team productivity so this role require close working with Airtel internal team.

    Key Accountabilities

    Roll out of product upgrades across markets with regard to pre-requisites closure, internal teams induction, Post go live testing.
    Ongoing management of product issues, due to business or technical reasons, and work on resolving them in a structured way.
    Closely work with Airtel internal enterprise team across Airtel Africa markets / countries to drive adoption of Enterprise digital products in given markets
    Work with Airtel internal team on UAT closure as per timelines
    Manage UAT feedback / issues with IT team to manage corrections and product improvement.
    Roll out of product upgrades across markets with regard to pre-requisites closure, internal teams induction, Post go live testing
    Performance analysis highlighting function-wise areas of concerns and improvements.
    Analyze data on service features & overall adoption and share feedback to improve product features,
    Spread awareness/ education drives to cover any knowledge gaps/ corrective steps.

    Education & Experience

    Minimum 5 years experience with 2-4 years in a similar role.
    Graduate degree with an MBA being an added advantage.
    Previous experience in telecom industry especially in Enterprise domain (B2B sales/ operations/ Project management.

    Skills & Competencies

    Excellent written and oral communication skills
    Able to handle, prioritize, multiple projects simultaneously
    Strong analytical skills and problem solving skills
    Proficiency in Microsoft presentation tools
    Excellent attention to detail and judgment

    Apply via :

    www.linkedin.com

  • Talent Acquisition Manager

    Talent Acquisition Manager

    Airtel Africa HQ is hiring a Talent Acquisition Manager to drive implementation of talent attraction and retention strategies that will ensure availability of high caliber talent required to achieve current and future Airtel Africa objectives.
    Key Responsibilities

    Assist in the development of a recruitment strategy. This may include utilizing the best-fit communication and recruitment channels for various cadre of roles, Talent Planning etc.
    Manage the recruitment process and life-cycle, including initial assessments, interviews
    Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.
    Work with internal teams and hiring managers to assist with recruitment efforts
    Identify and source appropriate talent for current open roles within the organization
    Identify future talent needs and proactively recruiting and sourcing; develop talent pool.
    Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data.
    Implement the most cost-effective recruitment channels for various roles
    Continuously monitor recruitment OPEX and productivity margin
    Effective relationship management with educational and professional institutions, recruitment and placement agencies.
    Coordinate the deployment of competency based assessment tools (e.g. Assessment Centre, Occupational Personality Questionnaire) for internal and external recruitment
    Reporting – supporting the business in preparing and reporting recruitment related data

    Competencies:

    Bachelors’ Degree in Human Resources, Business, or a related field required
    A professional qualification of CIPMN, CIPD, SHRM
    Knowledge of full lifecycle recruiting process
    Demonstrated track record in varied recruiting process improvement methodologies is preferred.
    Possess a bias towards action, analytical and critical in your approach
    Resourceful, agile and not afraid to get scrappy
    Commitment to proactive customer service and solution orientation; ability to anticipate client needs and resolve complex problems
    Ability to build and maintain solid business relationships and communicate technical information in an understandable and engaging way to line HR professionals and hiring managers

    Apply via :

    www.linkedin.com

  • Operations Manager

    Operations Manager

    JOB PURPOSE
    Responsible for developing and deploying marketing strategy based on the group strategy for the different OPCO’s under his / her purview.
    Deliver revenue numbers and ensuring a strong and well positioned product portfolio for all the OPCO’s under his/her purview.
    Responsible for implementing the group initiative and strategies in different OPCO’s and having a clear measurement of the same.
    ACCOUNTABILITIES
    Define and drive marketing strategy for different OPCO’s

    Develop marketing strategy for the country to ensure superior visibility and superior customer intimacy of the brand compared to competition, in conjunction with the Chief Operating Officer/MD, Marketing Director and Group Chief Marketing Officer.
    Review market research to determine opportunities that exist and ways to capitalize on them

    Improve Airtel’s CMS in different OPCO’s

    Develop and implement acquisition strategies for the various sales verticals across Retail and Corporate businesses which will ensure an increase in share of quality Gross adds across the various geographies within the Country
    Prevent churn of existing customer base – Actively manage Churn to less than the benchmark % depending on the market position of the country and deliver customer retention programmes that will ensure increase in customer net additions.
    Constantly monitor all indices to ensure performance against set target while ensuring remedial action for all under-performing initiatives.

    Improve Airtel’s relative position in different OPCO’s (Revenue Market Share).

    Monitor relative performance of Airtel against its competitors on a periodic basis using RMS data.
    Devise strategy to gain higher share of incremental RMS to improve Company’s overall RMS.
    Identify opportunities and develop roadmap for maximizing revenue from all revenue streams – voice, data and other non-voice Revenue buckets.
    Create a segmented strategy for customer acquisition and prepare a roadmap for implementing the same
    Derive synergies across customer segments for overall revenue enhancement – drive cross-pollination across several sales channels and customer segments

    Price and Effective realization management

    Optical Elasticity balancing to ensure positive revenue growth
    Ensure Market Relevance through Marked to Market Competition benchmarking.
    Governance of customer rate and data realization.

    DIMENSIONS

    Revenue Market Share
    Customer Market Share
    Average Revenue per user
    Voice Revenue
    Data Revenue
    Data QREC
    Minutes growth
    Data volume growth

    SKILLS & KNOWLEDGE
    Educational Qualifications & Functional / Technical Skills

    Bachelors degree in Marketing and Management or like discipline
    An MBA with focus on Marketing
    Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage

    Relevant Experience (Type of experience and minimum number of years)

    At least 14 years working experience with 7 years or more in a senior management role in FMCG industry or at least 5 years in Telecoms Marketing

    Other requirements (Behavioural etc.)

    Strong People skills- Building Collaborative Relationships
    Risk taking appetite
    Business and Commercial acumen
    Excellent understanding of corporate governance standards
    Should thrive in challenging situations
    Strong analytical skills and problem solving skills
    Entrepreneurial Ability

    Apply via :

    www.linkedin.com

  • SME Channel Account Manager

    SME Channel Account Manager

    Airtel Kenya wishes to recruit for the role of SME Channels Account Manager. This role reports directly to the SME Channel Manager and will be based in Western region. He/she will be responsible for generating and maximizing revenue through the selling of products and services in Western. Develop strong relationships with the customer to ensure sensitivity to their needs, concerns, and emerging requirements.
    The role holder duties will include but not limited to;

    In consultation with the Channel Manager develop action plans aimed at achieving sales and revenue targets taking remedial action where required.
    Develop route and call plans and contacts and visits prospective customers to determine needs
    Map and size the SME market & opportunities within western for Airtel Products and services
    Recruit, develop and continuously monitor indirect sales channel partners within the region
    Maintain knowledge of and reports on new developments in the marketplace with regards to accounts and prospects
    Monitor competitor activity within the region and reports with recommendations for action
    Carry out surveys to set, analyse and uses outcomes together with otters available market data to focus future sales activities
    Maintain sales records and prepares sales report as required including pipeline projections
    Plan and implements proper customer visits , ensuring balance between prospecting and retention
    Alert and gathers feedback from customers on new or improved products/services
    Note any cases of customer dissatisfaction and addresses or reports to the appropriate parties for action, and follows up to ensure resolution and provides feedback to the customer
    Maintain high customer satisfaction, initiate and participate in channel support activities that may include trainings, telesales, sales camps, etc
    Manage customer levels of outstanding debt and highlight problem accounts for action by the Collections team.

    Qualifications, Competencies and Behaviours required

    Minimum of an undergraduate degree
    3-5 years’ work experience in Telecommunication / ICT industries and good understanding of current services and solutions offered would be of added advantage.
    Sound business and commercial knowledge.
    Networking and relationship management skills
    Strong analytical and problem solving skills
    Strong planning, organization and communication skills
    Flexible and adaptable to change
    Proactive, demonstrates initiative, business street smart.

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Friday 10th December 2021. Only shortlisted candidates will be contacted.

    Apply via :

    hr@ke.airtel.com

  • Corporate Communications & CSR Executive

    Corporate Communications & CSR Executive

    About the job
    Airtel Kenya wishes to recruit for the role of Corporate Communications & CSR Executive. This role reports directly to the Director, Legal and Regulatory. He/she will be responsible for re-enforcing the corporate and brand position internally and externally by managing company events/activities; ensuring good relations with the media, event partners and suppliers, monitor and adapts success stories about the Company. Investing sustainably to position the company as a true partner in community development in Kenya, to create an overall positive impact on society and relevant stakeholders.
    The role holder duties will include but not limited to;

    In consultation with the Director Legal & Regulatory Affairs Execution of Public Relations execute strategies, goal and objectives to enhance, sustain and build equity for the Airtel brand.
    Execute agreed activities and projects as per the approved schedule
    Manage the media portfolio, engagement, Company leadership profiles, sponsorship assets and events
    Provide content to the company’s communication channels to increase the effectiveness and impact for employees, relevant stakeholders, media representatives and the public.
    Regular review and update content on the company’s websites, give support in brand/promotional activities where necessary.
    Assist in developing and implementing the CSR Strategy and implement approved initiatives line with the outlined CSR focus area
    Serve as internal resource and external representative on CSR issues.
    Conduct environmental impact analysis to highlight critical areas the company can impact the communities whilst benchmarking against other African countries, Airtel Africa, competition and industry best practices.
    Drive staff and community participation in the implementation of identified CSR projects
    Design and implement monitoring and evaluating tools with relevant stakeholders
    Collaborate with relevant government agencies to ensure compliance to statutory requirement and ensure processes for evaluation of external partners
    Collaborate with HR to develop and implement Employee Volunteer programs and recognition on the same.

    Qualifications, Competencies and Behaviours required

    Bachelor’s Degree in Communication, PR, Journalism, Business Administration or Mass communication
    3 to 5 years’ relevant experience in Corporate Communications for a well-established brand.
    Good analytical skills to identify, design and implement practical recommendations.
    Commercially adept
    High personal standards and goal oriented with a desire to excel
    A team player with excellent interpersonal skills
    Good leadership skills coupled with proactiveness, creativity and problem solving skills
    Excellent and effective communications skills, both oral and written with keen attention to detail.
    Good networking skills especially with governments, community leaders, NGOs,
    Cultural sensitivity: aware and adept at working across multiple demographics
    Good negotiation skills and commercial awareness.

    Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. Staff referrals are also welcome. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Thursday 9th December 2021.Only shortlisted candidates will be contacted.We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

    Apply via :

    hr@ke.airtel.com